# Page 6 | isolved Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is isolved the right Payroll solution for you? Explore 644 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164417/iSolved/reviews --- isolved 3.9 (644) [View alternatives](https://www.capterra.com/p/164417/iSolved/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of isolved ## Showing most helpful reviews Showing 126-150 of 644 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Anthony B. peer support spechlist Non-Profit Organization Management Used the software for: Less than 6 months ### "Great product for all!!" September 27, 2024 5.0 Overall i have had a great experience using this application and would recommend it to other company's to use. Pros I absolutely love how easy this product makes it to track my time. Cons I feel like an option to change the app to night mode would be less straining on my eyes. Review Source DP Debbie P. Accountant Defense & Space Used the software for: 6-12 months ### "Accountant Review" September 18, 2024 4.0 Pros Relatively easy to navigate. Customer service is very helpful. Cons Reporting isn't easy to figure out what each of the reports are. Sometimes the output is not what you wanted and you need to start over. Review Source AB Amy B. Executive director Non-Profit Organization Management Used the software for: 1-2 years ### "I couldn't be happier!" July 23, 2024 5.0 Love it. I have been nothing but happy with this service. Pros Time saving is so important. It saves me hours in compliance for tax reporting alone. Cons I love everything about Isolved. There is no drawbacks. Reason for choosing isolved Much less expensive and time saving. Time saving is critically important with a small staff. Switched from [Tascus](https://www.capterra.com/p/199410/Tascus/) They were horrible and never did anything correctly and caused me headaches. They made everything complicated. Review Source PM PATRICIA M. HR ADMIN Automotive Used the software for: 2+ years ### "isolved will solve payroll headaches" July 22, 2024 5.0 isolved has everything we need from onboarding to payroll, the isolved system makes my job much easier. Pros Isolved is easy to use, with great customer service if needed Cons I have no cons with isolved. program is great as is the customer service Review Source tK tina K. Payroll Accounting Used the software for: 2+ years ### "Great company" July 22, 2024 5.0 Pros very friendly and customer friendly program Cons there has not been anything i don't like so far Review Source AL Aleksandra L. Lead Automotive Used the software for: 1-2 years ### "Reissue check fees and no customer service reps to talk to" July 31, 2024 1.0 Cons Long customer service wait times. No pick up after 15 minutes. Review Source Response from isolved August 27, 2024 We're truly sorry to hear about your negative experience with isolved. We strive to provide excellent service and it's disappointing to hear that we fell short in your case. We take your feedback seriously and will address the issues you've raised with our team to ensure improvements are made. Your satisfaction is important to us, and we would like the opportunity to make things right. Please reach out to us directly so we can further discuss your concerns and work towards a resolution. Thank you for bringing these matters to our attention. JC JEFF C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "review for Isolved" July 25, 2024 5.0 Pros Its pretty easy to use and the customer service is great. Cons It's hard for the employees to use. I often have to print out paystubs Review Source Tiffany G. Tax Analyst Financial Services Used the software for: 6-12 months ### "iSolved Tax " June 4, 2024 4.0 Our experience through implementation and converting our clients has been positive. We lost very few clients during the transition and we now have greater functionality and better resources to offer our clients. Pros I handle all taxes for our organization so the tax engine is the most important part for me. iSolved's tax engine has been extremely helpful and a major upgrade from our previous software. Cons There are no major issues but there are a lot of updates released and they sometimes create errors or annoying glitches. Review Source Response from isolved July 22, 2024 Thank you for sharing your feedback. We're pleased to hear that isolved is helping you with tax organization. We're continuously working to enhance our offerings and provide the best value for our customers. AG Amy G. admin Law Practice Used the software for: 1-2 years ### "Isolved - lacking in " July 12, 2024 2.0 While we like our contact that is very personal. Overall they are very corporate and not very customer friendly Pros We can speak with our rep to do pay roll and she is very responsive. Otherwise isolved is very challenging to deal with. Cons We asked for a rate reduction and no one followed up and they refused to apply the credits they originally offered. You cannot speak with anyone right away and have to wait for them to respond to emails. No accountability and lack of willingness to do right by the customer. Review Source Response from isolved July 22, 2024 Thank you for your feedback! We're happy to hear that your dedicated customer support rep has been providing you with exceptional service. We apologize for any issues you've experienced with rate reduction. We understand that these challenges can be frustrating, and we want to assure you that we're continuously working to improve our processes and streamline our system to better meet your needs. If there's anything specific you'd like us to look into or any further assistance you require, please don't hesitate to reach out. We're here to help! AT Autumn T. HCM Benefit Specialist Information Technology and Services Used the software for: 1-2 years ### "Make your life easier with iSolved Benefits Administration" May 17, 2024 4.0 After about year in the system, it has been a learning experience. But it has been fun and interesting learning the system capabilities and sharing those with our clients. You can keep it simple, or you can really customize it to your own and have whatever information you choose to loaded into the system. It's really versatile! Pros iSolved offers a user-friendly online platform for your employees to review and elect their benefits. The system allows you to customize your enrollment experience. With it's workflow process, it sends notification to your chosen Client User, reducing the need for HR intervention. Cons Some of the setups can be convoluted, but iSolved does offer responsive customer service to assist with any questions/issues you may come across. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) HRconnection was not connected to payroll, causing more work. There were internal issues with ADPs service and we wanted to expand what we could offer our clients. Review Source Response from isolved May 21, 2024 Thank you for taking the time to leave this review of isolved. We are so happy to hear that the customer support team continues to be a great resource for you and your business. Please don't hesitate to reach out if you have any questions. CH Chryssi H. HR Manager Utilities Used the software for: 1-2 years ### "Solid HRM Platform" May 31, 2024 5.0 Overall, isolved has been a great tool for our company of about 150 employees. We utilize the system for everything from payroll and timekeeping to onboarding and benefits enrollment. There are other tools available that isolved offers, but the pricing is a little steep, so we haven't been able to adopt more of the features at this time. Pros Mostly everything I need to run my HR department (of one) is all in one easily accessible place. Isolved is fairly easy to navigate once you really learn the platform, and it does almost everything we need it to do in one capacity or another. Cons The constant updates, response time from customer service oftentimes on pressing issues, and the regularity of mobile app issues. Review Source JS Jason S. Chief Non-Profit Organization Management Used the software for: Less than 6 months ### "Comprehensive system for operations " June 21, 2024 5.0 Easy and mostly accurate. Would again utilize the system software in the future. Pros Simplified daily human resources activity. Easily monitor and track flow of employees and regulate financial payout. Cons Minor lagging and some delay in back logging. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Test running of the programs features. Looking for a more comprehensive system. Review Source KC Krista C. Manager Retail Used the software for: 6-12 months ### "Supportive Attentive Partner " July 24, 2024 5.0 FABULOUS service SUPER support staff Highly recommend Pros Ease of use, support staff follows up immediately, valuable employee information & resources, trustworthy, dependable service with staff that really gets small businesses - true partners Cons Never used before so initially nervous about learning…. Review Source NO Nerea O. Educadora Education Management Used the software for: Less than 6 months ### "No lo volveré a usar." January 12, 2024 4.0 Ha estado bien probarlo, pero no creo que la vuelva a usar, porque no es práctica para lo que yo necesito. Pros Está diseñada de una forma muy estética y se le puede dar varios usos. Cons No lo encontré práctico para el tipo de trabajos que yo realizo o mis necesidades. Review Source CB Claire B. Implementation Consultant Accounting Used the software for: 2+ years ### "iSolved Review" May 15, 2024 4.0 Pros I enjoy the customization capabilities of iSolved. It is also super useful that the system in cloud based Cons Many of the features are clunky, under construction and not user friendly. Review Source Response from isolved May 21, 2024 Thank you for your feedback as we strive to exceed our customer expectations and continuously add new features and functionality to enhance the value our customers get from using isolved. Please don't hesitate to reach out if you have any questions. DN Denise N. Human Resources Manager Banking Used the software for: 2+ years ### "Could focus more on customer needs rather than the look of your product. New format is awful!" May 9, 2024 4.0 Mediocre at best! Initially impressed and now there are too many things that don't flow and are not a time saver, rather a time sucker! Pros Initially seemed easy to use for standard items. Definitely can improve on many levels of their integrated piece-meal system platforms - if only they cared enough to ask and listen! Cons 2 years in, they don't care as much, are not customer oriented as they touted. They don't listen to their customers wants, needs, and requests. Our priorities appear to be insignificant. We may be looking for another vendor, especially when it comes to special requests for bank auditors, they don't feel that's important to jump on special reports. Reason for choosing isolved We went with AmCheck that reigns over all other vendors we have had. They used iSolved so we gave it a go. Not impressed! Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Paycom was terrible. We have gone a few steps up. Review Source Response from isolved May 21, 2024 We apologize for your experience with isolved and that we haven’t met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services. SK Sarah K. Client Service Lead Financial Services Used the software for: 2+ years ### "Happy Customer" May 17, 2024 5.0 Pros Their great customer support and ease of use. Cons I am glad they are continuously updating their services to keep up with technology, but it can be hard to keep up with all the advancements Review Source KH Kaitlin H. Senior Payroll Processor Human Resources Used the software for: Less than 6 months ### "Just started using " June 11, 2024 3.0 Pros The notifications for missed punches, pretty easy to navigate. Cons The pay stubs never match what is actually being processed Review Source Response from isolved July 22, 2024 We apologize for any issues you've experienced with the pay stubs. We understand that these challenges can be frustrating, and we want to assure you that we're continuously working to improve our processes and streamline our system to better meet your needs. If there's anything specific you'd like us to look into or any further assistance you require, please don't hesitate to reach out. We're here to help! Lisa W. Business Office Manager Hospital & Health Care Used the software for: 2+ years ### "i-Soved it the BEST" April 16, 2024 5.0 It has made our job more manageable, we absolutely love it. I can highly recommend it to anyone. Pros Customer service is top notch, knowledgeable, kind and efficient. If they do not have the answer immediately they happily get me to the correct person who can help Cons They only thing I do not have a complete grasp on is benefits. It is as much of a "me" problem as it is an iSolved problem. Review Source SC Sarah C. Senior Project Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Feels Outdated " May 22, 2024 4.0 Pros Easy to manage teams, submit time off, view hours etc. Cons Feels outdated compared to other companies like Justwork that I have used in past jobs. Nothing modern about the software, just very bare bones. Challenging to onboard, and just very confusing. Review Source Response from isolved July 22, 2024 We're pleased to hear that isolved is helping you with managing your teamsn, submitting time off and vieewing your hours. We appreciate your feedback and will take your concerns about the interface into consideration for future improvements. JM Jim M. HR Manager Consumer Electronics Used the software for: 2+ years ### "isolved Denkai review" December 26, 2023 4.0 Disappointing. I've made complaints and get plenty of concerned lip service, but no action. Pros Very easy to use for both administrators, managers, and employees. Cons Customer service and support is terrible. Everyone is a sales person. Very engaged with you if you're interested in buying an add on. Non-existent if you're not. Communication with my rep is non-existent. I understand turn-over issues, so if you let me know in advance that you're experiencing support issues, I'm willing to work with you. I'm constantly in the dark. I feel like we don't matter because we're a small company. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing isolved Easy to use and comparable with the competition. Switched from [Dayforce Powerpay](https://www.capterra.com/p/198964/Dayforce-Powerpay/) isolved offered a full HCM system with the ability to add more features. Review Source Response from isolved January 8, 2024 Hello! Thank you for leaving your honest review of isolved. We certainly don't want you to feel that you are in the dark. Please contact me, Mackenzie Cotton, Reference & Reputation Manager, directly at mcotton@isolvedhcm.com so we can get you connected with the proper support. Alan B. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "Payroll processing and HR data entry in one place is great" September 4, 2023 4.0 The ability to dial for assistance and receive prompt service is quite convenient. Nobody likes having to wait until the next payday to get paid. Therefore, an immediate response is useful when adjustments and additions need to be made. Pros We like that all of our human resource and payroll data can be entered into a single system. For us, technologically speaking, it was a quantum leap into the future. We also appreciate how safe and accessible it is from any location. Cons On occasion, it can be difficult to get your message across. For instance, they want to charge us to make a bespoke report because a system report was updated without our knowledge and is no longer suitable for our purposes. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) When it came time to replace our defunct payroll software, we found that isolved met our needs best. As a non-profit organization, we were able to use it because it was affordable and it correctly categorized payroll expenses. Review Source Response from isolved October 25, 2023 Thank you for taking the time to leave this review of isolved. We are happy to hear isolved has been a great resource for your business! EA Erin A. VP of HR Chemicals Used the software for: 2+ years ### "Why I love isolved!" December 27, 2023 4.0 Overall, iSolved has become our comprehensive HRIS, significantly making my job much easier. Pros I appreciate the streamlined process of payroll administration, facilitated by an efficient timekeeping system. The accessibility for supervisors and managers to edit and approve time cards within their respective departments adds a layer of convenience. Furthermore, the Share and Perform system proves to be an invaluable tool for monitoring performance reviews and establishing and tracking goals. The University, serving as our LMS, stands out with its user-friendly interface, enabling seamless report generation and the customization of training videos tailored to our company's specific needs. Cons Certain aspects of the performance and learning management systems presented initial challenges during setup. However, after successful implementation, they have proven to be highly effective and functional. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing isolved We had trouble with ADP before so security measures were extermely important to us. Also, cost, features, and most of all customer support were part of the deciding factors. Switched from [PayPro Workforce Management](https://www.capterra.com/p/195596/Paypro-Workforce-Management/) Paypro was bought by iSolved so they already had our information making the transition that much smoother. Review Source Response from isolved January 8, 2024 Thank you for sharing your positive experience with isolved and for highlighting the ease of the interface! DP Debra P. CFO Hospital & Health Care Used the software for: 2+ years ### "Isolved - a payroll prodcut to slove your needs" September 6, 2023 5.0 Pros The product was so easy to learn and use. There really is no issues. I wish there were more report options and that they are labelled better. Sometime I have to spend a few minutes trying to find the right report for the project I am working on. Cons I wish there was better reporting between the time card system and payroll. Also, there have been many times I have had to run two different reports to get the data I need and then create my own report from it. If there was a query that you could download all the info and pick and choose the columns you wanted, it would be perfect. Review Source MH Michelle H. Payroll & HR Retail Used the software for: 1-2 years ### "iSolved is a good product, easy to use and they have great customer service. " May 17, 2023 5.0 Good experience Pros I like the customer service because they will take all the steps needed to help you. Cons Some features are not yet in place, but they do take feedback and I do see things being implemented. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing isolved ADP was too expensive Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) The reporting features were not as good and the cost. Review Source Similar Products Featured