Direct Care Innovations

Direct Care Innovations

5 / 5 7 reviews

Who Uses This Software?

Built to work for any and all direct care agency/provider anywhere.


Average Ratings

7 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Direct Care Innovations
  • www.dcisoftware.com
  • United States

About Direct Care Innovations

A workforce management solution with features for client visits, scheduling, attendance, payroll, training, and authorizations.


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Direct Care Innovations Features

  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

Direct Care Innovations Reviews Recently Reviewed!

Excellent, robust system

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use for all user levels. From end users to supervisors to administrative staff, the system is user-friendly. The best part of this software is that it's sophisticated enough to be used for all of a company's needs, including time-keeping, payroll, billing, scheduling, and training compliance.

Cons: Due to how many different tasks the system can perform, it can take some time to get to learn how to use at an administrative level, but the customer service provided is phenomenal.

Overall: Reduced overtime, more efficient scheduling, staying within authorizations, maintaining training compliance.

Vendor Response

by Direct Care Innovations on October 11, 2017

Hi Mikaela, We are so very happy to hear that DCI is saving your company so much time and money as well as an easy to use efficient system. Please let us know if you ever need anything or have any feedback for anything that we can improve upon. Have a great day!

Keeps me in compliance

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: With the new EVV requirements coming for Medicaid services, DCI allows for me to use one system for EVV and for my payroll and authorization tracking needs.

Vendor Response

by Direct Care Innovations on August 23, 2017

Thank you so much for your feedback Laura! We are very happy to hear you are all set for the upcoming EVV mandate!

Excellent, time saving with increased accuracy.

Aug 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of accessing large amounts of data with one comprehensive report and ability to upload data files.

Cons: Some confusion with linking accounts for new users, with training, issue resolves .

Vendor Response

by Direct Care Innovations on August 16, 2017

Diane, thank you so much for taking time to leave feedback for DCI! We are so glad to hear that you feel that Direct Care Innovations is saving you time with one comprehensive report & your ease of use to upload data files. We are also happy to hear, that with training, the linking account issue resolves itself. Please feel free to reach out to us if you need anything further 480-295-3307.

Easy to use

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is super easy to use and has a lot of various reports that are very helpful when researching punch issues.

Cons: Authorizations do not show an ongoing history of the changes that were made to it. For example if 10 units were added or the dates changed you don't see the history just when the auth was created.

Vendor Response

by Direct Care Innovations on August 16, 2017

Marisela, thank you so much for your wonderful feedback! We are excited to hear that DCI is very easy for you to use & that the reports are helpful for researching issues. Changes to an authorization can be seen in the Admin environment and we are currently working on some features that are in the test environment that I think you will find helpful. We take our customers feedback very seriously as you know we are always updating our system with feature enhancements. We will have someone from our product team reach out and discuss these items with you. Thanks again!

Welcome to the 21st Century! Changed how we do business!

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I would like to say something like, the ease of use and streamlined capabilities of DCI Software cut our time spent on billing in half and have saved us money. BUT! In reality this software has cut our billing time by at least a factor of 3 and only continues to improve. Although difficult to quantify at this point, there is no doubt that since we have implemented DCI that our billing metrics have improved dramatically, easily saving us tens of thousands of dollars annually.

Cons: When we first rolled out DCI the reporting capabilities were not getting our operations staff the important decision making data that we had hoped to get. However, after working with the DCI staff they were quickly able to create customized reports that met our needs.

Overall: Staff expenses have lowered.
Receivables, total outstanding has dramatically decreased.
Time savings, our staff is now able to dedicate their time to other areas that had been previously neglected.

Vendor Response

by Direct Care Innovations on August 18, 2017

Trevor, thank you so much for taking the time to leave feedback for DCI. We are excited to hear about all of the time and money your company is saving and most importantly that your staff is able to focus again on important areas they previously did not have the time to do so! Also, very glad to hear that you were able to work with the DCI team to make customizable reports that provide value and meaning to your company. Should you ever need us again please do reach out!

I get straight forward, easy to use, information with just a few clicks!

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of generating meaningful reports helps expedite monthly dashboard entries and our coordinators are saving significant amounts of time each month generating staff schedules within minutes!

Vendor Response

by Direct Care Innovations on July 11, 2017

Thank you for your feedback Mindi! We are very happy to hear that our software benefits you daily and your ease of use!

Simple easy to use system! So much Value

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The value it provides across all departments, one vendor for all our needs authorization management, training/certification, purpose built scheduling, time entry and EVV, compliance and agency approvals

Overall: Hundreds of hours of saved time with DCI online Time collection, see all the information regarding my clients, declining auth balances, easy to schedule and shift swap from my iPhone

Vendor Response

by Direct Care Innovations on June 29, 2017

Thanks for the review Ty! It's great hearing how DCI is saving so much time and that your staff is finding it simple and easy to use!