# Direct Care Innovations Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Direct Care Innovations the right Scheduling solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164430/Direct-Care-Innovations/reviews --- Direct Care Innovations 5 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Direct Care Innovations Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use jT jennefer T. Program Manager Hospital & Health Care Used the software for: 1-2 years ### "dci" November 2, 2020 5.0 Pros easy to use and great customer service from all departments. Cons nothing. It is all great and exceeded our expectations. Switched from [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) We needed something better for our employees and more cost effective for the company. Review Source Response from Direct Care Innovations November 4, 2020 We are so happy that DCI has helped your organization and to partner with you all! Thank you so much for your time in leaving us feedback! TC Trevor C. Revenue Accounting Director Non-Profit Organization Management Used the software for: 1-2 years ### "Welcome to the 21st Century! Changed how we do business!" August 7, 2017 5.0 Staff expenses have lowered. Receivables, total outstanding has dramatically decreased. Time savings, our staff is now able to dedicate their time to other areas that had been previously neglected. Pros I would like to say something like, the ease of use and streamlined capabilities of DCI Software cut our time spent on billing in half and have saved us money. BUT! In reality this software has cut our billing time by at least a factor of 3 and only continues to improve. Although difficult to quantify at this point, there is no doubt that since we have implemented DCI that our billing metrics have improved dramatically, easily saving us tens of thousands of dollars annually. Cons When we first rolled out DCI the reporting capabilities were not getting our operations staff the important decision making data that we had hoped to get. However, after working with the DCI staff they were quickly able to create customized reports that met our needs. Review Source Response from Direct Care Innovations August 19, 2017 Trevor, thank you so much for taking the time to leave feedback for DCI. We are excited to hear about all of the time and money your company is saving and most importantly that your staff is able to focus again on important areas they previously did not have the time to do so! Also, very glad to hear that you were able to work with the DCI team to make customizable reports that provide value and meaning to your company. Should you ever need us again please do reach out! DS Donna S. Regional Vice President Operations Financial Services Used the software for: 6-12 months ### "Makes My Life Easier" June 2, 2023 5.0 It has been an excellent partnership and real time work experience. The system today works great and makes my life so much easier. Pros Great implementation team and the DCi team are great partners motivated to support our business needs. They took the time to fully understand our business which makes it easier to discussion any new opportunities Cons I honestly do not yet have any cons, but I see so much additional opportunity possible that we continue to work with DCI on. Review Source MO Mikaela O. UAT Manager Used the software for: 2+ years ### "Excellent, robust system" September 26, 2017 5.0 Reduced overtime, more efficient scheduling, staying within authorizations, maintaining training compliance. Pros The software is easy to use for all user levels. From end users to supervisors to administrative staff, the system is user-friendly. The best part of this software is that it's sophisticated enough to be used for all of a company's needs, including time-keeping, payroll, billing, scheduling, and training compliance. Cons Due to how many different tasks the system can perform, it can take some time to get to learn how to use at an administrative level, but the customer service provided is phenomenal. Review Source Response from Direct Care Innovations October 11, 2017 Hi Mikaela, We are so very happy to hear that DCI is saving your company so much time and money as well as an easy to use efficient system. Please let us know if you ever need anything or have any feedback for anything that we can improve upon. Have a great day! MG Marisela G. AR Processor Accounting Used the software for: 1-2 years ### "Easy to use" August 7, 2017 5.0 Pros It is super easy to use and has a lot of various reports that are very helpful when researching punch issues. Cons Authorizations do not show an ongoing history of the changes that were made to it. For example if 10 units were added or the dates changed you don't see the history just when the auth was created. Review Source Response from Direct Care Innovations August 16, 2017 Marisela, thank you so much for your wonderful feedback! We are excited to hear that DCI is very easy for you to use & that the reports are helpful for researching issues. Changes to an authorization can be seen in the Admin environment and we are currently working on some features that are in the test environment that I think you will find helpful. We take our customers feedback very seriously as you know we are always updating our system with feature enhancements. We will have someone from our product team reach out and discuss these items with you. Thanks again! kW kenneth W. Director of HCBS/MC Individual & Family Services Used the software for: 1-2 years ### "Very Easy to use. Training videos and tracking is a huge help." February 28, 2018 5.0 This software makes are entire job easier. Much less time doing administrative activites and more time for providers and clients. Pros Ability to track training. overtime tracking. Reports are exportable. Easy to train providers and clients how to use. Cons Limited character input on note section in punch entry. Expired training report could be more searchable. Review Source Response from Direct Care Innovations March 2, 2018 Hello Kenneth, Thank you so much for taking time out of your day to leave feedback for DCI. We are very glad to hear that it is easy to use as well as finding the training videos helpful. And I have good news for you-if you click on the add note button the character limit there has now been removed! It is feedback like yours that always helps us to improve. So, thank you again! -DCI Management DM Dianne M. AR Manager Used the software for: 1-2 years ### "Excellent, time saving with increased accuracy. " August 10, 2017 5.0 Pros The ease of accessing large amounts of data with one comprehensive report and ability to upload data files. Cons Some confusion with linking accounts for new users, with training, issue resolves . Review Source Response from Direct Care Innovations August 16, 2017 Diane, thank you so much for taking time to leave feedback for DCI! We are so glad to hear that you feel that Direct Care Innovations is saving you time with one comprehensive report & your ease of use to upload data files. We are also happy to hear, that with training, the linking account issue resolves itself. Please feel free to reach out to us if you need anything further 480-295-3307. TM Ty M. DSP Individual & Family Services Used the software for: 6-12 months ### "Simple easy to use system! So much Value" June 26, 2017 5.0 Hundreds of hours of saved time with DCI online Time collection, see all the information regarding my clients, declining auth balances, easy to schedule and shift swap from my iPhone Pros The value it provides across all departments, one vendor for all our needs authorization management, training/certification, purpose built scheduling, time entry and EVV, compliance and agency approvals Review Source Response from Direct Care Innovations June 29, 2017 Thanks for the review Ty! It's great hearing how DCI is saving so much time and that your staff is finding it simple and easy to use! MM Mindi M. VP of Operations Individual & Family Services Used the software for: 1-2 years ### "I get straight forward, easy to use, information with just a few clicks!" July 11, 2017 5.0 Pros The ease of generating meaningful reports helps expedite monthly dashboard entries and our coordinators are saving significant amounts of time each month generating staff schedules within minutes! Review Source Response from Direct Care Innovations July 11, 2017 Thank you for your feedback Mindi! We are very happy to hear that our software benefits you daily and your ease of use! LH Laura H. VP of Implementations Used the software for: 6-12 months ### "Keeps me in compliance" August 23, 2017 5.0 Pros With the new EVV requirements coming for Medicaid services, DCI allows for me to use one system for EVV and for my payroll and authorization tracking needs. Cons Review Source Response from Direct Care Innovations August 23, 2017 Thank you so much for your feedback Laura! We are very happy to hear you are all set for the upcoming EVV mandate! TH Trecia H. Prog Manager Used the software for: Less than 6 months ### "In a nutshell - excellence!" March 1, 2018 5.0 Pros DCI is so easy to navigate, offers access to reports for time entries and authorizations, and is very accurate! Review Source Response from Direct Care Innovations March 6, 2018 So glad to hear you are enjoying the benefits of DCI! Thank you so much for taking time to leave us feedback. Similar Products Featured ## Related categories [Workforce Management](https://www.capterra.com/workforce-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Attendance Tracking](https://www.capterra.com/attendance-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.