--- title: "NovoClinical Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is NovoClinical the right Mental Health solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/164437/NovoMedici/reviews/" page_type: "reviews" language: "en" --- NovoClinical 4.8 (34) [View alternatives](https://www.capterra.com/p/164437/NovoMedici/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of NovoClinical Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews AD Ade D CEOMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “I have been on this platform for over 3 years, and the customer support has been steadfast, helpful, and responsive to requests to customize the EMR to better fit my workflow and practice needs.“ August 21, 2026 AW Alauna W Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Workflows involving nurse documentation, fax sorting and history reports (table of contents for chart) are currently being upgraded but formerly weren't as easy to navigate as we would like.“ August 25, 2026 MV Meir V AdministratorMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “It is highly customizable to our specific workflow, and the customer support team is always responsive whenever we need assistance. “ July 15, 2026 SO Seyi O DPMMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Currently, Novoclinical does not have a feature that efficiently captures payment refunds.“ December 20, 2021 AA Adebukola A CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The seamless integration between the EMR, patient communication, and billing processes significantly enhanced efficiency and reduced administrative burden.“ June 17, 2025 AA Adebukola A CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The platform is intuitive, reliable, and designed with clinical workflow in mind.“ June 17, 2025 ## Showing most helpful reviews Showing 1-25 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LLM Lawrence Larry M. Practice Manager for Medical Group Used the software for: 2+ years ### "Easy to use. Great features. Understands the medical practice flow. Staff and doctors love it!!" May 4, 2018 5.0 Pros The ease of use... I like the flow and how easy it is to navigate. I like the automation and how the entire system is connected Cons Nothing so far. I find more features every day. I wish that I had found this system before. I share my experiences with other practices. Review Source MS MARELA S. owner Health, Wellness and Fitness Used the software for: 2+ years ### "GREAT CUSTOMER SUPPORT AND CUSTOMER SATISFACTION DRIVEN " June 1, 2021 5.0 OUR EXPERIENCE WITH NOVO CLINICAL HAS BEEN GREAT, LOVE TO HAVE THE PERSONALIZED AND DEDICATED SUPPORT FROM \[SENSITIVE CONTENT HIDDEN\], HE IS GREAT, VERY HELFUL AND ALWAYS AVAILABLE TO HELP US. Pros EASY TO USE AND WE CAN PERSONALIZE IT TO FIT OUR NEEDS Cons CAN BE TRIMMED LINED A BIT MORE AND FASTER LESS NEED TO REFRESH WOULD BE GREAT Reason for choosing NovoClinical THE PERSONALIZED ATTENTION AND CUSTOMER SUPPORT THEY PROVIDE. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I NEEDED IT SOMETHING MORE PERSONALIZED AND MORE MEDICAL FOR THE PRACTICE Review Source Response from NovoMedici November 24, 2021 Hi Marela, Thank you for your review. With the new release we have included the feature you have requested. Thank you! Please contact your account manager for any questions. AC Alysse C. Nurse Medical Practice Used the software for: 1-2 years ### "Novo review" October 30, 2020 4.0 Overall, this electronic medical system has helped streamline our administrative price, organize our medical histories, and help staff keep track of patients and procedure dates! Pros The ability to customize it for what we do and it’s help with administrative organization. It’s helpful customer care staff. \[SENSITIVE CONTENT HIDDEN\] is insightful, can always help, and is timely! Cons It glitches out and does not save things at times Review Source Response from NovoMedici November 24, 2021 Hi Alysse, Thank you for your review. Please contact your account manager for any issues or questions. Any issues will be taken care of on priority. CS Cheryl S. Family Nurse Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "Is great" June 7, 2023 5.0 Pros Ease of training, ease of scheduling and documenting Cons How we cannot reset our own passwords as thats a little time consuming to wait for someone else to reset them Review Source Response from NovoMedici June 16, 2023 Hi Cheryl, Thank you ! Please go to User Manage and make sure your email address field or communication email address field has your email address. Email is required for password change by user. SO Seyi O. DPM Medical Practice Used the software for: 1-2 years ### "Great Features & Technical Support" December 20, 2021 5.0 The technical support team is very reliable. Unlike with other companies, it's refreshing that someone picks up when you call and addresses your issue right away. It may be because it's a small company, nevertheless their customer service and support are very much appreciated. Pros This software has many great features such as E-prescribing, built-in e-fax, Appointment reminders, Alerts notifications, Tasks, etc... We use the task feature a lot. Gone are those days no one in the office knew what he/she was supposed to do. With this feature, anyone can create and assign a task, and we follow the assignment until it is completed. Cons Currently, Novoclinical does not have a feature that efficiently captures payment refunds. Also, The Revenue Cycle Management associated with this software can be improved to be more effective. Review Source Response from NovoMedici December 22, 2021 Thank you ! We are continuously improving. With the next couple of releases we have some update and feature plans for Revenue Cycle Management. Support team will contact you when they are available. MH Michael H. Ownr Hospital & Health Care Used the software for: 2+ years ### "Emr usage cutomized to fit your practice needs" June 5, 2023 5.0 My overall experiance has been great. Pros The ease of use everything is right in your face no hunting and going to several different pages to complete a task. Cons I think the billimg portion could use some upgrades. Reason for choosing NovoClinical none Review Source EL Eric L. Operational Management Medical Practice Used the software for: 6-12 months ### "Great Experience " August 9, 2024 4.0 Positive and easy to work with. Quick responses. Pros We have been looking for a new EMR for some time. When we saw Novo and there willing to work with our unique needs, we decided to go with them. One of the main reason why we left our old EMR is due to their lack of communication. The communication that we have with Abhrodip Paul exceeded our expectations. Between long and countless meetings and detailed emails, his dedication to making this work really helped us get started with the program. Cons The aesthetics can be fixed up a little. We were told that they plan on working on that for 2025. Review Source KB Kimberlie B. Treatment Center Scheduler Medical Practice Used the software for: 2+ years ### "NoVo Clinical Review" June 5, 2023 5.0 Excellent customer service Pros The fact we could roll our old data base into the new system Cons Layout is designed for a much larger clinic, but we have adjusted Review Source TU Teri U. Revenue Cycle Manager Medical Practice Used the software for: 1-2 years ### "Product Review November 2021" November 24, 2021 5.0 I've use many type of software in the medical industry, I would like it to link to others more easily Pros I like it's friendly use. Once a feature is used, it's easy to navigate Cons Some of the features needed require building, but accomplished almost over night and in use quickly Reason for choosing NovoClinical suggestive marketing by other employees Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Lack of support Review Source BL Brady L. President/CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Dependable and Inexpensive " June 5, 2023 4.0 We use Novoclinical daily and it has helped us grow our online telemedicine business. Pros Quick support, it costs less than competition, many options/features, continually improving Cons Would be nice to have more documentation/training Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Review Source Response from NovoMedici June 6, 2023 Thank you Brady ! We have just added a lot of training video contents under Help Videos. Please go over them or contact your account manager for any questions. SB Sandra B. Practice Manager Hospital & Health Care Used the software for: Less than 6 months ### "Best Medical Software Around" October 29, 2018 5.0 We are seeing payments coming in daily! This was the reason for the change in software. Pros The ability to navigate easily is fantastic. Have a personal business relationship with IT is beyond anything I could have asked for. Cons Not much of anything bad I can say, because if I have an issue, it's taken care of immediately. Review Source MV Meir V. Administrator Medical Practice Used the software for: 2+ years ### "A fantastic, customizable EHR that our team loves using daily" July 15, 2026 5.0 This software is a vital part of our daily operations. Between the robust platform and a support team that genuinely helps your business succeed, we couldn't be happier with our decision to use NovoClinical. Pros What we like most about NovoClinical is how natural the charting feels. The layout mimics familiar clinical charts, which saves our team a lot of time during busy days. It is highly customizable to our specific workflow, and the customer support team is always responsive whenever we need assistance. It bridges the gap between clinical documentation and practice management perfectly, giving our business excellent return on investment. Cons We previously struggled with the font size being too small to read comfortably. However, the system has since been updated, and the font is now larger and much easier to read. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[CureMD](https://www.capterra.com/p/98772/CureMD-EHR/) Reason for choosing NovoClinical We looked at all the major corporate players like eCW, Athena, CureMD, and Epic, but we chose NovoClinical because they actually did what they claimed they could do. While other systems make big promises during the sales pitch but fall short on execution, NovoClinical delivered. Switched from [PrognoCIS](https://www.capterra.com/p/37932/PrognoCIS-EMR/) We originally switched from PrognoCIS because we felt we had completely outgrew them and their team wasn't willing to support our evolving needs. NovoClinical has been the exact opposite. Review Source AW Alauna W. Practice Manager Medical Practice Used the software for: 2+ years ### "A breath of fresh air ...Thank you Novo : )" August 25, 2026 5.0 Overall, we have had a very positive experience with this EMR. What we value most is the flexibility and willingness of the product to evolve. Especially in this healthcare climate, we consider this company a breath of fresh air to work with. For our practice, the combination of flexibility, useful time-saving features, responsive support, and a clear commitment to improvement makes this an EMR we are happy with overall. There are certainly pain points, but they are manageable, and we see them as areas for continued improvement rather than fundamental problems with the product. Pros One of the biggest strengths is the effort to add features that provide meaningful, practical value rather than simply adding features for the sake of having them. For example, the billing functionality automatically posts most ERAs and automatically files secondary claims. These features save our practice a tremendous amount of administrative time and make a noticeable difference in our day-to-day workflow.The support team is another major strength. They are professional, responsive, and willing to work through problems with us. We have also found them receptive to suggestions and requests for improvements. That willingness to listen and make changes gives us confidence that the product will continue to get better. The system is also customizable, which is particularly valuable because every medical practice has slightly different workflows. We appreciate having the ability to adapt the system to our needs rather than being forced into a rigid workflow. Cons Tools like the clinical decision (pulls lists of patients based on clinical data) are currently not very intuitive, and the administrative reporting capabilities could be more robust. Workflows involving nurse documentation, fax sorting and history reports (table of contents for chart) are currently being upgraded but formerly weren't as easy to navigate as we would like. That said, many of these issues are being addressed gradually. While they can be frustrating, they do not outweigh the overall value of the product to our practice. Alternatives considered [Elation](https://www.capterra.com/p/147889/ElationHealth/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/)[AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing NovoClinical They were the most transparent and had the best reviews for customer service AND product. Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Support was bad and they didn't listen to customers requests for improvements/enhancements. They were expensive and under delivered on features you were paying for. Review Source SO Som O. Office Assistant Medical Practice Used the software for: 1-2 years ### "NovoClinical - pros and cons" August 24, 2026 4.0 Overall our clinic has a fairly decent experience with NovoClinical. It is not perfect (no system is) but we are able to effectively run our clinical practice with the EHR. Pros Customer service is very responsive. In this day and age where customer service is becoming more unavailable, it is nice to have customer service that you can reach when needed. I think there EHR does give you value for your money and within reason they try to accommodate your clinical needs as a practice. Recently, they have been rolling out some updates that have improve the visual graphical interface, improved workflows and usability. Cons Some of the workflows are clunky and not user friendly. 1.) In reminder notifications, date format is YYYY/MM/DD. We frequently have patients who misread the date and miss their appointments because of that. 2.) From a physician's POV, they would prefer that when they pull up a patient, it acts like a paper chart where there are tabs that take you to all relevant aspects of the patients detail rather than have to close windows and open other windows to access information. 3.) The system frequently has glitches that require you to restart a workflow or log out to log back in. 4.) Patients frequently report that they have issues with the log-in workflow of the patient portal and they have to re-do process. 5.) Even though in the portal there is a feature that allows patients to update their demographics, on the clinic side, we are unable to merge that information. Any attempt to do this, gives you the warning that it will create a "new patient". So, you have to manually update any patient demographic changes which defeats the purpose of the patient updating their details via the portal. 6.) When patients use the portal to upload documents, there isn't an effective error message notification that alerts them to the document type that is accepted. Sometimes patients upload docx files which aren't accepted by the system and on the clinic side, it downloads as a text documents with unreadable text. Switched from [AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/) The EHR became unusable. So many settings created at implementation had broken down and customer service could not help us fix it and just gave us convoluted work arounds. Review Source AD Ade D. CEO Medical Practice Used the software for: 2+ years ### "Best customizable EMR/Practice management software so far" August 21, 2026 5.0 Overall, it has been a highly customizable, intelligent platform that has enhanced my productivity and patient satisfaction. Pros I have been on this platform for over 3 years, and the customer support has been steadfast, helpful, and responsive to requests to customize the EMR to better fit my workflow and practice needs. It has made it easier to communicate with patients and has streamlined practice management and patient care. It is a great value, as I am paying much less than my previous interfaced EMR/Practice management software combo. I look forward to the updates in the works, as I think they will continue to reduce the administrative burden that physicians are saddled with. Cons There seem to be a lot of bugs and issues, especially around the update release. The development team handles issues as soon as they become aware of them, but pinpointing the issue and notifying support can disrupt a busy workflow. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing NovoClinical Novo has better customer support from sales to deployment and beyond Switched from [ModMed](https://www.capterra.com/p/124590/EMA/) needed better support and customization, needed EMR and Practice management to be fully integrated as one Review Source MB Mishal B. Physician, Ownerr Medical Practice Used the software for: 1-2 years ### "5 stars for Novoclinical " August 24, 2026 5.0 Great experience with the system and support staff. Love being able to schedule training calls and have questions answered. Pros The ease of support and resolution of any issues that occur. Love being able to personalize it to our office and needs. Cons Not always able to forward messages to other staff within the office and time stamps being off on messages. Would love to be able to see trends on lab reports that come back. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[Hint Clinical](https://www.capterra.com/p/238712/Hint/) Reason for choosing NovoClinical Closest to EPIC, was able to complete a demo session. Review Source AA Adebukola A. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "A Seamless, All-in-One EMR Solution" June 17, 2025 5.0 The platform is intuitive, reliable, and designed with clinical workflow in mind. It effectively streamlines documentation, patient communication, and billing, which has significantly improved both efficiency and patient care. Compared to the many EMR systems I’ve used over the years, NovoClinical has offered the most comprehensive and user-friendly experience. It has truly supported my ability to deliver high-quality care while minimizing administrative burden. Pros The seamless integration between the EMR, patient communication, and billing processes significantly enhanced efficiency and reduced administrative burden. It enabled a more organized and timely approach to documentation, follow-ups, and revenue cycle management, all within a single, intuitive platform. Cons Honestly, there wasn’t anything I strongly disliked. Over the past eight years, I’ve worked with 13 different EMR systems, and NovoClinical stands out as the most effective and user-friendly among them. While no system is perfect and there’s always room for improvement, NovoClinical has been the most seamless and supportive platform I’ve used to date. Alternatives considered [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Reason for choosing NovoClinical I chose NovoClinical over other EMR systems because of its intuitive design, seamless integration between clinical documentation, patient communication, and billing, and the level of customization it allows for clinical practice needs. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/) I made the switch to NovoClinical after using 13 different EMR systems over eight years, consistently encountering issues with inefficiency, poor integration, and limited support. Review Source SM Stephen M. Physician Assistant Hospital & Health Care Used the software for: 2+ years ### "Perfect for every practice from new clinics to large practices. " November 25, 2021 5.0 The customer service is incredible. They are very responsive to every request and have incredible attention to detail. Pros The overall workflow is wonderful. It's incredibly easy and intuitive to use, but it's the customer service that really makes Novo stand out. Cons Not really. They are so responsive to suggestions that everything I have wanted changed has already been addressed. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Fusion](https://www.capterra.com/p/158778/Fusion/)[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing NovoClinical Cost, professionalism and responsiveness Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Athena was too bulky and it was difficult to make changes Review Source KW Kumari W. Pediatrician- Director of Pediatrics Medical Practice Used the software for: 2+ years ### "Very easy to use & customizable" June 6, 2023 5.0 User friendly software. Pros Ease of implementation. Rapid customer service response to trouble shoot any problems we encounter. Ability to customize the software. Cons Sending to billing has multiple steps & sometimes the codes do not always translate to billing unless you check each & everyone of them. Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) NextGen had a complicated EMR system with too many tabs to click. Review Source Response from NovoMedici June 16, 2023 Hi Dr Wee, Thank you for your time ! Please contact your account manager if certains code are not transfering from Note, they are just configurations. Daniel B. Front Office Manager - Medical Assistant Medical Practice Used the software for: 2+ years ### "Excellent Potential" June 7, 2021 4.0 Pros The availability to customize some things in Novoclinical while still having a "product standard" is what great about the program. Potential is very important in software usage, in my opinion. Cons I find lots of things that I'm not sure we are able to use within the software, or if they can be added and sometimes they're too simple (like a mass email) to not understand why they cannot do it. Review Source Response from NovoMedici November 24, 2021 Hi Daniel, Thank you for your review. With the new release we have included the feature you have requested. Thank you! Please contact your account manager for any questions. JM Janie M. Owner Hospital & Health Care Used the software for: 1-2 years ### "NovoClinical works for me. " June 6, 2023 5.0 Pros Ease of use is what I love the most when using this. Cons Transition between the nurse and doctor area can be more streamlined Review Source ES Elizabeth S. Founder, CMO Medical Practice Used the software for: 6-12 months ### "Fast Functional EMR with supportive staff" November 22, 2022 5.0 Good and bad Pros Patients self scheduling Ease of e-prescription functionAffordable telehealth featureFast internet speed Cons Laboratory integration is difficult without physical locationSelf scheduling feature is not functional at least from my ecperiencePatient billing system is offered by 3rd party with hefty feeCreating Macro is not user friendlyReferral to specialist is not user friendlyCreating soap note is not efficient as other EMRs on the market Reason for choosing NovoClinical Patient self secheduling and affordable virtual platform Review Source KA Kindra A. Owner, RN, BSN, ND Hospital & Health Care Used the software for: Less than 6 months ### "Wish there were 5 more stars they are amazing" February 22, 2019 5.0 The software is very easy to navigate. Very user friendly. A lot easier to find things than other software I tried. Kareo is one I tried before this and I found this to be 10 fold better and easier to use. The customer service is impeccable. The team makes you feel like family. You don’t get brushed to the side and put on long holds like other companies. They really care about the success of your business and minimizing work for your practice. If you want it catered to fit your company and there’s a way they will find it and do it. They are fast, efficient, and make quality work. The team is patient and kind and help you learn catering to your own pace. They take the stress of everyday charting and make it fun and enjoyable. I am strongly excited about my journey with NovoMedici and the future looks very bright for the both of us. Pros The software is very easy to use and quick. It is much more user friendly than other software I have tried. I bought Kareo one day before I met these guys and switched after the first conversation with them. It was the best decision I could have ever made. The toolbars are easy to see and much more direct and easy to find what you are looking for than other software. The integration of other software you may need into their software really helps a lot. The speaking into chart is very easy to use and doesn’t get confusing like many other speaking software. It is easy to learn how to use and the personalized service you get makes all the difference. Cons The only negative thing is I wish I found them 2 years ago!!!! Review Source Response from NovoMedici November 24, 2021 Hi Kindra, Thank you for your review. AL Angie L. Administrator Medical Practice Used the software for: 1-2 years ### "Novo Review" June 2, 2021 5.0 Mobile practice working with a diverse group of offices as our clientele. This software helped us get and stay organized. Although we don't use many of the features currently available, but what we do use is very beneficial to our daily operations. Pros Support, record tracking, scheduling, demographic data, calendar , web based so can use anywhere by anyone Cons web based so speed can be an issue at times, updates not always communicated Review Source Response from NovoMedici November 24, 2021 Hi Angie, Thank you for your review. We have started the email to our customers for any major updates or features developed. Thank you! Please contact your account manager for any questions. NP Nesha P. Podiatrist Medical Practice Used the software for: Less than 6 months ### "Thanks Goodness! " November 4, 2022 5.0 I love it! I was using another EHR/Billing company and they were terrible with the billing aspect where claims were rejected and not handled properly. I have seen improvements in claim reimbursements along with getting notes done is so much easier. I wish I had found them sooner! Pros I love how up your day the system is with compliance and user friendly. The team is accessible at anytime of the day, they work fast, templates are easy to make. Best billing is done efficiently with best return on claims!!! Cons The team works with you to fix any issues, therefor there are no cons. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.