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VisitUs is designed to manage screening visitors, contactless sign in, notifications, pre-registration, evacuations, deliveries and so much more. VisitUs has powerful integrations with over 2,000 apps, so you can create custom workflows and say goodbye to time-intensive tasks. It allows administrators to access real time insights and helps businesses manage their locations with complete control over the sign-in process.
Provider
VisitUs Reception
Located In
Australia
Foundation
2016
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
In Person, Documentation, Live Online
Support
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Phone Support, Email/Help Desk, Chat
Ideal for businesses, companies and organisations that need to to know who is currently on site, send automated notifications or improve their compliance checks.
Content Source: VisitUs Reception
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VisitUs Reception Reviews
Pros
Mostly, the product's been very useful for our company needs and we're happy with it. The price is excellent for the value.
The ability to contact visitors whilst on site via email or sms, is very helpful in our line of work. The feedback we are receiving from staff and visitors alike is very positive and encouraging.
The software is great, the customer service and response time is amazing. We love that we can get assistance super quick to resolve any problems.
Its a clean and easy to use piece of software. Great value and excellent support backup.
Cons
I had a little of a rocky start with paying, set up and then a week after we had been using the software there was a technical problem globally.
Lack of customisability in buttons colours. Ipad keyboard kills userbility in landscape mode.
We've had to implement "No appointment, no visit" workaround with checkboxes and such, which do the job for unwanted visitors/solicitors.
Limitation of iOS for the device it runs off of. Removal of a sign in book leaves you exposed to what you can take with you on an evacuation to allow you to roll call.
"Happy customer and guests"
Overall: We replaced out paper based visitor register with VisitUs Reception over 12 months ago and haven't looked back. we have had a couple of minor issues that we reported to support and they were quickly addressed and updates were issued to resolve the problems. we get comments from clients daily asking what we are using as it works so well and looks professional.
Pros: Simple to setup and get started. easy to use for both administrators and guests. the interface is able to be customised to your own preferences including images, custom PDF for non disclosure and what data you need want to collect about the guest. Ability to import from AD makes initial setup much simpler.
Cons: Nothing, the product achieves exactly what we are after with minimal administration once it has been setup
" VisitUs Reception Review"
Pros: Usability of Guests sign in. Works almost flawlessly. Customer Support. Special call out to Alister for continuously supporting and updating us on issues and key feature releases.
Cons: Hosts implementation was a bit buggy resulting in some inconsistencies (fixed now)
"7 Months in it is going very well"
Overall: They have been fantastic with any issue or problem and contact is really quick for support.
Pros: The ease of using this software and giving us the edge with technology without the hassle of too much information needed. Students are emailed their QR code after signing in the first time and can easily sign in an out during the week they are with us.
Cons: There are a few steps we would like to take out of the iPad sign in process but are unable to from our end.
"Very happy with it--GREAT VALUE!"
Overall: We love it!
Pros: This program was the best we've found in terms of customization within our budget! We love printing the badges with the QR code. Once all of our members register, it will make signing in very fast and easy. VisitUs allowed us to ask many of the sign-in questions we needed to, keeps track of them, and updates the backoffice app in real time as people sign in.
Cons: I'd like to have more customizable fields--we couldn't ask all of the sign in questions that we would have liked, but we were able to get most of them.
"This product works well for our needs"
Overall: Mostly, the product's been very useful for our company needs and we're happy with it. The price is excellent for the value.
Pros: The product both emails and texts. The creators will work directly with you on features, etc.
Cons: We had a couple of configurations that aren't really part of the software that we couldn't make happen.
