# VisitUs Reception Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VisitUs Reception the right Visitor Management solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164461/VisitUs-Reception/reviews --- VisitUs Reception 4.7 (65) [View alternatives](https://www.capterra.com/p/164461/VisitUs-Reception/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 20th, 2026 # Reviews of VisitUs Reception Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Robert R IT projectUtilities, 51 - 200 employeesUsed the software for: More than 2 years. “Guests also appreciate the professional experience, as they feel expected and welcomed through automated system notifications.“ February 27, 2026 Robert R IT projectUtilities, 51 - 200 employeesUsed the software for: More than 2 years. “We originally introduced it during COVID to minimize physical contact, and it proved to be an excellent solution.“ February 27, 2026 Robert R IT projectUtilities, 51 - 200 employeesUsed the software for: More than 2 years. “The entire arrival process is faster, more organized, and fully digitalized.“ February 27, 2026 CJ Chris J ICT Systems AdministratorIndividual & Family Services, 201 - 500 employeesUsed the software for: 1-2 years. “It is quick to make updates and changes to the sign in types on the fly and publish them to our Kiosk tablets.“ May 9, 2025 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer IT End User Support Analyst Paper & Forest Products Used the software for: 1-2 years ### "VisitUs for Corporate HQ" September 10, 2019 4.0 Our experience was very good with the VisitUs product & team. They were always available during the adoption to make sure the experience went as smooth as possible. This is a great product to help move your company into a new eco-friendlier alternative to reception registration. Pros It has allowed us to take a greener approach to our visitor registration at HQ by eliminating the need to use paper. We were also able to customize the application so that it fits what we require visitors to provide such as photo, who you are here to see, a signature for our visitor release form, and the SOS emergency feature. Cons It would not be fair to list cons because all of the initial negatives we had were worked out with the VisitUs customer care team. Everything ended up getting fixed or adjusted for us so there were no outstanding "Cons". Review Source CJ Chris J. ICT Systems Administrator Individual & Family Services Used the software for: 1-2 years ### "VisitUs Reception is a great product" May 9, 2025 5.0 We have been using VisitUs Reception for a while now and for multiple sites. It has been easy for the staff to get used to as well as visitors and contractors. It is quick to make updates and changes to the sign in types on the fly and publish them to our Kiosk tablets. Pros I most liked the ease of configuration and use of VisitUs Reception. Cons So far, I have found no Cons with VisitUs Reception. Review Source SM Samuel M. Receptionist Medical Practice Used the software for: 1-2 years ### "Visitus Reception Review" August 19, 2019 4.0 Pros Visitors are impressed by the technology. It paints our company in a good light. Cons Sometimes it does not work. I have been in communication with the customer executive, but we are not always able to resolve issues. Issues primarily include visitors receiving the following message: "There was a problem. Please sign in again." This usually happens at least once a day and is quite frustrating. When the system works I am impressed by it, but the problem is that it isn't reliable. Review Source RU Rajvir U. Head of IT Information Technology and Services Used the software for: Less than 6 months ### "Simple and useful app" April 8, 2025 5.0 I recently utilised Visit-Us for a client reception, which was truly impressive. As an IT professional, I found its configuration remarkably straightforward and its usability exceptional. It’s an outstanding tool for businesses seeking to enhance their events with minimal effort. I highly recommend it." Rajvir Uppal, Head of IT C9 Communications Pros Configuration and ease of use. Any non-technical person can configure it in minutes. Cons There is nothing not to like about it. It perfectly does its job. Review Source SB Sunny B. Facilities Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Amazing and life changing" March 27, 2024 5.0 Amazing piece of software, from staff to visitor and contractors have always asked how comes it is so easy and fast. Pros how easy and efficient it is to use for everyone Cons Nothing at all, none of the features are tricky at all Reason for choosing VisitUs Reception Amazing reviews online and reading about the product too Review Source KS Koji S. IT Manager Mining & Metals Used the software for: 2+ years ### "Very easy to use. Brilliant customer service." February 9, 2023 5.0 Very easy to use. Brilliant customer service. Pros Brilliant customer service. They always give me accurate and quick advice. Cons cannot print out american date format on visitor label Alternatives considered [Sine](https://www.capterra.com/p/144064/Honeywell-Forge-Visitor-Management/) Reason for choosing VisitUs Reception low price, user friendly interface Review Source VR Verified Reviewer Analyst - Portfolio Management Group Financial Services Used the software for: 6-12 months ### "Safe, Secure, Efficient Reception Tool" September 15, 2019 5.0 Our financial firm is easily able to log both clients and building maintenance, saving us the hassle of wasting time throughout our day to deal with visitor check-in issues. Pros Helps create so many efficiencies for our company and helps us cut down costs. It saves us time during our days by not having to have someone away from their desk dealing with visitors. It also helps create a better client experience with updated technology and a more streamlined process. Cons We've had the glitch here and there, but there are not many other complaints to speak of. The software does exactly what we need it to do. Review Source KK Katie K. Manager IT & Facilities Government Administration Used the software for: 1-2 years ### "Great system! Easy to Setup & Use. " September 4, 2019 5.0 Our overall experience with VisitUs Reception has been great! the staff located in Sydney were very responsive and took time out to understand our business needs. They walked us through setting up the system and were always available to answer any of our queries. They are a great team to deal with! Our aim was to remove the dependency of a staff member sitting in Reception, which VisitUs Reception has surely done. Our part-time receptionist is now free to move around the office and is assisting various business units with administration work and the likes. Pros Very easy to setup and maintain. A set and forget type system, which works great for a medium sized office like ours where we are short on staff. It is very user friendly and met all of our requirements, self-service sign in/out, notifying Hosts via email and SMS, online emergency evacuation lists. With a very reasonable price tag for what it offers! Cons We’ve used it for about a year now and can’t see anything I dislike about it. Reason for choosing VisitUs Reception Functionality. Ease of use. Ease of setting up. Price. Review Source VR Verified Reviewer CFO Media Production Used the software for: 6-12 months ### "very easy to use, great features" August 27, 2019 5.0 very easy to deal with Pros easy to use ability to upload documents system recalls users at a sacn of qr code or pin Cons nothing really, setup was probably all, took a few goes but quite easy really Review Source VR Verified Reviewer Support Insurance Used the software for: Less than 6 months ### "Easy to Use" November 2, 2018 4.0 Pros I know when my Uber Eats has delivered to the office. Cons I really dont see the notifications unless I'm in my email, looking for a notification. Review Source Response from VisitUs Reception November 14, 2018 Thank you for the review. We're glad we can help alert you of your Uber eats delivery ¿ It's worth noting that we do offer an SMS service that can be an improvement on the email notifications. We also offer a mobile app that can receive push notifications when your lunch arrives too. Give it a try as it's free ¿ JA Joseph A. IT Manager Apparel & Fashion Used the software for: 6-12 months ### "Great Application and Support" August 19, 2019 5.0 I have had to reach out to support a couple times during the initial setup and Alister was very responsive and helped out a lot. Pros Ease of use Easy to setup Great customer service Cons I would like to see more options for a receptionist-less environment such as ourselves. We've had to implement "No appointment, no visit" workaround with checkboxes and such, which do the job for unwanted visitors/solicitors. Review Source ME Michelle E. Office Services Assistant Chemicals Used the software for: 6-12 months ### "VisitUs at Mactac" August 26, 2019 5.0 Pros The app that is on our iPad in the front lobby is very user friendly to use. I like that it emails our employee or all the guest has to do is enter a pin code that they received from our employee that preregister them. Cons Sometime our iPad does not stay on then our guest can't use the app to sign in or sign out. Review Source RH Russel H. Land Law Examiner Government Administration Used the software for: 1-2 years ### "Good Stuff" August 19, 2019 5.0 None Pros We love that it took the paperwork away from us and now we have it electronically Cons Sometimes it just stops and then we have to restart it. Review Source BD Bonney D. Receptionist Hospital & Health Care Used the software for: Less than 6 months ### "Signing in made easy" August 20, 2019 5.0 I am so pleased not to be dependant of a paper based system, when I can not read people's hand writing. I love this system. Pros It is so easy for visitors to use. The QR Code makes it easier for my regulars to get in and exit quickly. Cons Can not think of any negatives. The only down side to having this system is not software related. The fact that people may be tempted to steal the iPad is my greatest source of concern. An attempt was made last night. the system is still in place. So the security features are great - only a cracked screen. Hopefully that does not happen again. Review Source BM Brian M. Business Systems Analyst Chemicals Used the software for: 6-12 months ### "VisitUS Review " September 10, 2019 4.0 Pros I like the Dashboard, and being able to preregister visitors. Cons Application closes unexpectedly. This happens weekly. Review Source HM Hayley M. Office Co-Ordinator Computer Networking Used the software for: Less than 6 months ### "Review" August 20, 2019 4.0 I had a little of a rocky start with paying, set up and then a week after we had been using the software there was a technical problem globally. This did take the whole day, but I was kept well updated. Since this time we have had no problems Pros Easy to use, assistance when I did have problems was brilliant! Cons Setting up the printer, when you know it's easy! Reason for choosing VisitUs Reception Easy to use, great customer service and looks great. Review Source JK Jason K. Head of IT Oil & Energy Used the software for: Less than 6 months ### "Reception automation" September 11, 2019 5.0 The product was easy to setup and configure and where issues were found, the support received was very reactive and resolved the issue everytime. Pros Multiple location support AD integration Fire evacuation Reporting Cons Not ALL configurations copy to new locations when they're initially setup Review Source TA Tara A. Admin Assistant Plastics Used the software for: Less than 6 months ### "Feedback of VisitUs Reception " August 26, 2019 5.0 Pros I like the whole software, easy usage, and you can understand it Cons I have nothing bad to say about the software Reason for choosing VisitUs Reception Joe my co-worker chose this product and introduced it to us and we all feel he picked the best software Review Source JH Jarvis H. Director IT & Operations Non-Profit Organization Management Used the software for: Less than 6 months ### "User Friendly & Efficient Visitor Management Solution" September 10, 2019 5.0 We have a secure building and we are now able to manage visitor entrance and exit with audit capabilities. Pros Ease of use, feature function, and knowledge of the support team. Cons So far I like everything about the product. Review Source KL Karen L. EA Building Materials Used the software for: 6-12 months ### "Good Product " November 4, 2018 4.0 This removes the need to buy books for sign in and also give the business a more professional look Pros I enjoy how a text message can be sent to you when your guests arrives - so at least you have a back up incase you are not in front of the computer to monitor who has arrived. Cons It would be even better if it came with a booklet on instructions Review Source RF Rebecca F. Claims Adjuster Insurance Used the software for: Less than 6 months ### "Review of Capterra" November 14, 2018 5.0 I have nothing but positive experience with Capterra. The product is very simple for users, and us employees. Never experienced and break down as i have with other products. Pros Notifies immediately, very simple to use Cons I have not experienced any thing negative about this software Review Source NH Naomi H. Acting Operations Manager Investment Management Used the software for: Less than 6 months ### "Happy with our virtual receptionist" November 4, 2018 5.0 I ask a question and it is answered. If new modification can be done then they are. Pros Easy to set up and then maintain and visitors are using it without difficulty Cons I haven't found anything I don't like, I did my research and you have a great product. Review Source VR Verified Reviewer IT project Utilities Used the software for: 2+ years ### "great app for visitor management" February 27, 2026 5.0 We have been using Visitus for visitor management, delivery announcements, and company car and key check-out at reception. We originally introduced it during COVID to minimize physical contact, and it proved to be an excellent solution. Today, it continues to bring clear operational benefits. Deliveries are announced digitally without drivers entering office areas, visitors are automatically notified via SMS, and reception no longer needs to manually call or coordinate arrivals. The entire arrival process is faster, more organized, and fully digitalized. Guests also appreciate the professional experience, as they feel expected and welcomed through automated system notifications. Visitus significantly improved efficiency at reception while enhancing the overall visitor experience. Pros Easy visitor registration, automatic SMS notifications, and a fully digital arrival process that saves reception time and improves the guest experience. Cons The main limitation is that the reception application currently works only on iPad devices and is not available for Android tablets, which reduces flexibility when choosing hardware. Review Source DP Davina P. Admin Team Leader Non-Profit Organization Management Used the software for: 2+ years ### "Fantastic Product" May 12, 2025 5.0 We’ve been using VisitUs for some years now across multiple sites and are very happy with it. It’s great value for money, does what we need, and support is quick! Pros What’s not to like - Being able to replace the manual sign in out book with an electronic option, and having messages sent to the staff member on their visitor signing in has been amazing. The evacuation process and people being able to mark themselves as safe saves time when conducting a roll call. The VisitUs support team are all so responsive and welcome ideas for improvement. Cons Would be great to receive email notifications/monthly newsletter advising of system updates made. They aren’t really noticed via the dashboard notification section. Alternatives considered [Sine](https://www.capterra.com/p/144064/Honeywell-Forge-Visitor-Management/) Reason for choosing VisitUs Reception Better support, suited our needs and also value for money Review Source Laura K. People and Culture Generalist Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Fantastic system and wonderful service " May 15, 2026 5.0 Pros A great value for money, the customer service and sales team are all very helpful and friendly. We use the platform to manage and record visitors and team members on site in case of emergency. Cons Since we started using VisitUs Reception for our visitor and team management we have run into no bugs or issues. Review Source Similar Products Featured ## Related categories [Visitor Management](https://www.capterra.com/visitor-management-software/)[Contractor Management](https://www.capterra.com/contractor-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.