# VisitUs Reception Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VisitUs Reception the right Visitor Management solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164461/VisitUs-Reception/reviews/ --- VisitUs Reception 4.7 (66) [View alternatives](https://www.capterra.com/p/164461/VisitUs-Reception/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of VisitUs Reception Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Robert R IT projectUtilities, 51 - 200 employeesUsed the software for: More than 2 years. “Guests also appreciate the professional experience, as they feel expected and welcomed through automated system notifications.“ February 27, 2026 Robert R IT projectUtilities, 51 - 200 employeesUsed the software for: More than 2 years. “We originally introduced it during COVID to minimize physical contact, and it proved to be an excellent solution.“ February 27, 2026 Robert R IT projectUtilities, 51 - 200 employeesUsed the software for: More than 2 years. “The entire arrival process is faster, more organized, and fully digitalized.“ February 27, 2026 CJ Chris J ICT Systems AdministratorIndividual & Family Services, 201 - 500 employeesUsed the software for: 1-2 years. “It is quick to make updates and changes to the sign in types on the fly and publish them to our Kiosk tablets.“ May 9, 2025 ## Showing most helpful reviews Showing 1-25 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RD Ross D. Head of Group IT Automotive Used the software for: Less than 6 months ### "Simplistic, feature rich, premium feel and well supported for a reasonable price" February 22, 2018 5.0 Pros I like the pricing flexibility that it offers to work with multiple sites for the same fee. The NDA feature is a great addition. The ability to host an Induction video for each guest that signs in is brilliant. It now means that we no longer need to keep a book on Reception Our Reception now represents our vision of technology enablement Cons Limitation of iOS for the device it runs off of. Removal of a sign in book leaves you exposed to what you can take with you on an evacuation to allow you to roll call. Review Source CJ Chris J. ICT Systems Administrator Individual & Family Services Used the software for: 1-2 years ### "VisitUs Reception is a great product" May 9, 2025 5.0 We have been using VisitUs Reception for a while now and for multiple sites. It has been easy for the staff to get used to as well as visitors and contractors. It is quick to make updates and changes to the sign in types on the fly and publish them to our Kiosk tablets. Pros I most liked the ease of configuration and use of VisitUs Reception. Cons So far, I have found no Cons with VisitUs Reception. Review Source SM Samuel M. Receptionist Medical Practice Used the software for: 1-2 years ### "Visitus Reception Review" August 19, 2019 4.0 Pros Visitors are impressed by the technology. It paints our company in a good light. Cons Sometimes it does not work. I have been in communication with the customer executive, but we are not always able to resolve issues. Issues primarily include visitors receiving the following message: "There was a problem. Please sign in again." This usually happens at least once a day and is quite frustrating. When the system works I am impressed by it, but the problem is that it isn't reliable. Review Source RU Rajvir U. Head of IT Information Technology and Services Used the software for: Less than 6 months ### "Simple and useful app" April 8, 2025 5.0 I recently utilised Visit-Us for a client reception, which was truly impressive. As an IT professional, I found its configuration remarkably straightforward and its usability exceptional. It’s an outstanding tool for businesses seeking to enhance their events with minimal effort. I highly recommend it." Rajvir Uppal, Head of IT C9 Communications Pros Configuration and ease of use. Any non-technical person can configure it in minutes. Cons There is nothing not to like about it. It perfectly does its job. Review Source VR Verified Reviewer IT End User Support Analyst Paper & Forest Products Used the software for: 1-2 years ### "VisitUs for Corporate HQ" September 10, 2019 4.0 Our experience was very good with the VisitUs product & team. They were always available during the adoption to make sure the experience went as smooth as possible. This is a great product to help move your company into a new eco-friendlier alternative to reception registration. Pros It has allowed us to take a greener approach to our visitor registration at HQ by eliminating the need to use paper. We were also able to customize the application so that it fits what we require visitors to provide such as photo, who you are here to see, a signature for our visitor release form, and the SOS emergency feature. Cons It would not be fair to list cons because all of the initial negatives we had were worked out with the VisitUs customer care team. Everything ended up getting fixed or adjusted for us so there were no outstanding "Cons". Review Source SB Sunny B. Facilities Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Amazing and life changing" March 27, 2024 5.0 Amazing piece of software, from staff to visitor and contractors have always asked how comes it is so easy and fast. Pros how easy and efficient it is to use for everyone Cons Nothing at all, none of the features are tricky at all Reason for choosing VisitUs Reception Amazing reviews online and reading about the product too Review Source KS Koji S. IT Manager Mining & Metals Used the software for: 2+ years ### "Very easy to use. Brilliant customer service." February 9, 2023 5.0 Very easy to use. Brilliant customer service. Pros Brilliant customer service. They always give me accurate and quick advice. Cons cannot print out american date format on visitor label Alternatives considered [Sine](https://www.capterra.com/p/144064/Honeywell-Forge-Visitor-Management/) Reason for choosing VisitUs Reception low price, user friendly interface Review Source VR Verified Reviewer Analyst - Portfolio Management Group Financial Services Used the software for: 6-12 months ### "Safe, Secure, Efficient Reception Tool" September 15, 2019 5.0 Our financial firm is easily able to log both clients and building maintenance, saving us the hassle of wasting time throughout our day to deal with visitor check-in issues. Pros Helps create so many efficiencies for our company and helps us cut down costs. It saves us time during our days by not having to have someone away from their desk dealing with visitors. It also helps create a better client experience with updated technology and a more streamlined process. Cons We've had the glitch here and there, but there are not many other complaints to speak of. The software does exactly what we need it to do. Review Source VR Verified Reviewer CFO Media Production Used the software for: 6-12 months ### "very easy to use, great features" August 27, 2019 5.0 very easy to deal with Pros easy to use ability to upload documents system recalls users at a sacn of qr code or pin Cons nothing really, setup was probably all, took a few goes but quite easy really Review Source VR Verified Reviewer Support Insurance Used the software for: Less than 6 months ### "Easy to Use" November 2, 2018 4.0 Pros I know when my Uber Eats has delivered to the office. Cons I really dont see the notifications unless I'm in my email, looking for a notification. Review Source Response from VisitUs Reception November 14, 2018 Thank you for the review. We're glad we can help alert you of your Uber eats delivery ¿ It's worth noting that we do offer an SMS service that can be an improvement on the email notifications. We also offer a mobile app that can receive push notifications when your lunch arrives too. Give it a try as it's free ¿ GW Gina W. Reception / Telephonist Mechanical or Industrial Engineering Used the software for: 6-12 months ### "VisitUs anytime !" August 22, 2019 5.0 We have been able to be more digitalised with using this product Pros Love the fact that it alerts the host of their visitor's arrival Has reporting functionality, has Fire action alerts Cons Slow at printing our badges (probably down to our printer) Unable to print in advance when holding large visitor events Reason for choosing VisitUs Reception Very happy with the overall look and functionality Review Source CS Corina S. IT Service Desk Team Leader Automotive Used the software for: 6-12 months ### "Exactly What We needed" August 19, 2019 5.0 the support and customer service received from the team at VisitUs is of top quality and very professional. They go out of their way to assist in any way possible. Pros The ease of use and set up is easy for anyone to configure. Cons Nothing, that's why we selected this software over others Reason for choosing VisitUs Reception It was the most suited to our needs and was the most user friendly. Review Source NW Nigel W. Artist / Illustrator Fine Art Used the software for: Less than 6 months ### "Its a clean and easy to use piece of software. Great value and excellent support backup." June 29, 2017 5.0 This has helped keep a handle on the number of clients/visitors we have to our company site. It is useful to be able to get daily, weekly or monthly reports on who has visited which part of the company, how many times etc. It releases a member of staff from having to log people in and as it sends both e mail confirmation to the person being visited as well as the visitor in advance, as well as Apple Wallet reminders, we have a better system for making our clients feel more important and our company be more innovative and professional. Pros Easy set up, very cost effective and its very intuitive. It gives my company a very professional appearance to all visiting customers. We have just had an update which has helped to improve the speed of label printing . . a small but helpful change Cons Had a few bugs within the first week which slowed down the printer link to the ipad. Photo on labels needed to be altered, but this was done remotely by the support team. Review Source AR Adam R. IT Manager Utilities Used the software for: 6-12 months ### "Excellent Australian company with Sydney based support" November 3, 2018 5.0 Highly recommend. Product and support are 110% meeting our business requirements. Pros The iPad app is clean and robust. The back end portal is intuitive and feature rich. Support from VisitUs was exceptional, live chat support with immediate responses and strong email follow up. VisitUs even developed additional functionality for us in a matter of days upon request. Incredible and so so rare. Cons Truly no issues, meets our requirements perfectly. Review Source JT Jim T. Dir Store Technology Retail Used the software for: 1-2 years ### "I like" November 2, 2018 4.0 Good support from the beginning. Excellent overall. Pros Affordable, handles everything i need it to do. Cons Wish i had a bit more control of nametags, moving all data into any location. Maybe a color printer option as well. Review Source WT Wayne T. Hall Steward/Duty Manager Facilities Services Used the software for: Less than 6 months ### "The VisitUs Reception software transformed our guest signing in procedure! " July 13, 2017 5.0 Increased professional image, streamline check in system, emailing visitor passes in advance of arrival. Pros Ease of use/management - great tech support - professional company image - ready to use labels for guests and contractors - being able to use the management dashboard from any PC - being able to view who is in the building from the the dashboard - fire evacuation feature. Cons Can't think of any at the moment! Review Source DY Darryn Y. Safety Food Production Used the software for: 1-2 years ### "Visiter sign in" September 10, 2019 4.0 Pros email notification when your visitor signs in Cons lining up the label to register that you are signing out Review Source MN Markus N. Head of Facility and Real Estate Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Visitor software for head quarter Vienna" August 26, 2019 5.0 Pros The customer support is second to none and all customizing was implemented. We needed an easy visitor system with iPad as GUI which also realise an emergency evacuation. Cons All additional wishes were implemented, so there is no con at all. Review Source CS Carrick S. Office Administrator Human Resources Used the software for: Less than 6 months ### "Efficient, responsive and dedicated!" August 8, 2017 5.0 We have been able to automate our reception and streamline meetings with our candidates. It has kept record of all our visitors and made our lives a little less complicated! Pros Love the way it sends a card to the Apple Wallet and the personalisation of having the company logo on the screen make it fit well with our brand. Cons Not much really, its very functional and a breeze to use. A bit more drill down on the reporting would be good. Review Source WC Wayne C. Safety, Enviornment & quality officer Civil Engineering Used the software for: I used a free trial ### "Great and easy to use" August 28, 2019 5.0 Visitor and contractor induction Pros Easy to use covers areas needed in visitor induction Cons Haven’t found any yet will be able to let you know more on future use Review Source DB Daniel B. IT Assistant Printing Used the software for: Less than 6 months ### "Easy to use, simple to set up." February 22, 2018 5.0 Reduced cost over previous Visitor system. Pros Looks Professional, and we have had feedback saying so. Paired with the white iPads and secure stands. Cons IOS Restricted. (At the moment), mobile host app isn't as flash looking as the sign in portal for visitors. Review Source LS Laura S. Business Operations Specialist Executive Office Used the software for: Less than 6 months ### "Overall Like the Product" November 19, 2018 4.0 Our reason for purchasing a visitor management system was confidentiality of visitor information and visitor tracking. Overall, I've had a positive experience with VisitUS Reception Pros Relatively easy to use. Menus are easy to navigate. Cons Would like more options for size of photo and text on printed label/name tag. Review Source VR Verified Reviewer IT project Utilities Used the software for: 2+ years ### "great app for visitor management" February 27, 2026 5.0 We have been using Visitus for visitor management, delivery announcements, and company car and key check-out at reception. We originally introduced it during COVID to minimize physical contact, and it proved to be an excellent solution. Today, it continues to bring clear operational benefits. Deliveries are announced digitally without drivers entering office areas, visitors are automatically notified via SMS, and reception no longer needs to manually call or coordinate arrivals. The entire arrival process is faster, more organized, and fully digitalized. Guests also appreciate the professional experience, as they feel expected and welcomed through automated system notifications. Visitus significantly improved efficiency at reception while enhancing the overall visitor experience. Pros Easy visitor registration, automatic SMS notifications, and a fully digital arrival process that saves reception time and improves the guest experience. Cons The main limitation is that the reception application currently works only on iPad devices and is not available for Android tablets, which reduces flexibility when choosing hardware. Review Source AZ Adam Z. General Manager Logistics and Supply Chain Used the software for: 2+ years ### "VisitUs Gets the Job Done" June 12, 2026 5.0 It does all the work of visitor software without the hassle or cost associated with other systems, making your access management process much simpler and more efficient. Pros Great value for money; the plans and pricing worked perfectly with our operations. Easy UI and great support. Not overly complex to use. Cons Some areas of the UI could use some refinement when adding data fields. The start times on the tablets are longer than expected. Review Source Laura K. People and Culture Generalist Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Fantastic system and wonderful service " May 15, 2026 5.0 Pros A great value for money, the customer service and sales team are all very helpful and friendly. We use the platform to manage and record visitors and team members on site in case of emergency. Cons Since we started using VisitUs Reception for our visitor and team management we have run into no bugs or issues. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.