# VisitUs Reception Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VisitUs Reception the right Visitor Management solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164461/VisitUs-Reception/reviews --- VisitUs Reception 4.7 (64) [View alternatives](https://www.capterra.com/p/164461/VisitUs-Reception/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VisitUs Reception Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CJ Chris J ICT Systems AdministratorIndividual & Family Services, 201 - 500 employeesUsed the software for: 1-2 years. “It is quick to make updates and changes to the sign in types on the fly and publish them to our Kiosk tablets.“ May 9, 2025 Robert R IT projectUtilities, 51 - 200 employeesUsed the software for: More than 2 years. “Guests also appreciate the professional experience, as they feel expected and welcomed through automated system notifications.“ February 27, 2026 Robert R IT projectUtilities, 51 - 200 employeesUsed the software for: More than 2 years. “We originally introduced it during COVID to minimize physical contact, and it proved to be an excellent solution.“ February 27, 2026 Robert R IT projectUtilities, 51 - 200 employeesUsed the software for: More than 2 years. “The entire arrival process is faster, more organized, and fully digitalized.“ February 27, 2026 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Analyst - Portfolio Management Group Financial Services Used the software for: 6-12 months ### "Safe, Secure, Efficient Reception Tool" September 15, 2019 5.0 Our financial firm is easily able to log both clients and building maintenance, saving us the hassle of wasting time throughout our day to deal with visitor check-in issues. Pros Helps create so many efficiencies for our company and helps us cut down costs. It saves us time during our days by not having to have someone away from their desk dealing with visitors. It also helps create a better client experience with updated technology and a more streamlined process. Cons We've had the glitch here and there, but there are not many other complaints to speak of. The software does exactly what we need it to do. Review Source CJ Chris J. ICT Systems Administrator Individual & Family Services Used the software for: 1-2 years ### "VisitUs Reception is a great product" May 9, 2025 5.0 We have been using VisitUs Reception for a while now and for multiple sites. It has been easy for the staff to get used to as well as visitors and contractors. It is quick to make updates and changes to the sign in types on the fly and publish them to our Kiosk tablets. Pros I most liked the ease of configuration and use of VisitUs Reception. Cons So far, I have found no Cons with VisitUs Reception. Review Source SM Samuel M. Receptionist Medical Practice Used the software for: 1-2 years ### "Visitus Reception Review" August 19, 2019 4.0 Pros Visitors are impressed by the technology. It paints our company in a good light. Cons Sometimes it does not work. I have been in communication with the customer executive, but we are not always able to resolve issues. Issues primarily include visitors receiving the following message: "There was a problem. Please sign in again." This usually happens at least once a day and is quite frustrating. When the system works I am impressed by it, but the problem is that it isn't reliable. Review Source RU Rajvir U. Head of IT Information Technology and Services Used the software for: Less than 6 months ### "Simple and useful app" April 8, 2025 5.0 I recently utilised Visit-Us for a client reception, which was truly impressive. As an IT professional, I found its configuration remarkably straightforward and its usability exceptional. It’s an outstanding tool for businesses seeking to enhance their events with minimal effort. I highly recommend it." Rajvir Uppal, Head of IT C9 Communications Pros Configuration and ease of use. Any non-technical person can configure it in minutes. Cons There is nothing not to like about it. It perfectly does its job. Review Source SB Sunny B. Facilities Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Amazing and life changing" March 27, 2024 5.0 Amazing piece of software, from staff to visitor and contractors have always asked how comes it is so easy and fast. Pros how easy and efficient it is to use for everyone Cons Nothing at all, none of the features are tricky at all Reason for choosing VisitUs Reception Amazing reviews online and reading about the product too Review Source KS Koji S. IT Manager Mining & Metals Used the software for: 2+ years ### "Very easy to use. Brilliant customer service." February 9, 2023 5.0 Very easy to use. Brilliant customer service. Pros Brilliant customer service. They always give me accurate and quick advice. Cons cannot print out american date format on visitor label Alternatives considered [Sine](https://www.capterra.com/p/144064/Honeywell-Forge-Visitor-Management/) Reason for choosing VisitUs Reception low price, user friendly interface Review Source KK Katie K. Manager IT & Facilities Government Administration Used the software for: 1-2 years ### "Great system! Easy to Setup & Use. " September 4, 2019 5.0 Our overall experience with VisitUs Reception has been great! the staff located in Sydney were very responsive and took time out to understand our business needs. They walked us through setting up the system and were always available to answer any of our queries. They are a great team to deal with! Our aim was to remove the dependency of a staff member sitting in Reception, which VisitUs Reception has surely done. Our part-time receptionist is now free to move around the office and is assisting various business units with administration work and the likes. Pros Very easy to setup and maintain. A set and forget type system, which works great for a medium sized office like ours where we are short on staff. It is very user friendly and met all of our requirements, self-service sign in/out, notifying Hosts via email and SMS, online emergency evacuation lists. With a very reasonable price tag for what it offers! Cons We’ve used it for about a year now and can’t see anything I dislike about it. Reason for choosing VisitUs Reception Functionality. Ease of use. Ease of setting up. Price. Review Source DY Daniel Y. IT Support Specialist Mechanical or Industrial Engineering Used the software for: 1-2 years ### "A great system, perfect for reception" September 10, 2019 4.0 Pros Ease of data entry iPad app speed of printing with their recommended printer Great support Cons Cannot print across different networks (computers, printers and iPads must be on the same network) Review Source VR Verified Reviewer CFO Media Production Used the software for: 6-12 months ### "very easy to use, great features" August 27, 2019 5.0 very easy to deal with Pros easy to use ability to upload documents system recalls users at a sacn of qr code or pin Cons nothing really, setup was probably all, took a few goes but quite easy really Review Source VR Verified Reviewer Support Insurance Used the software for: Less than 6 months ### "Easy to Use" November 2, 2018 4.0 Pros I know when my Uber Eats has delivered to the office. Cons I really dont see the notifications unless I'm in my email, looking for a notification. Review Source Response from VisitUs Reception November 14, 2018 Thank you for the review. We're glad we can help alert you of your Uber eats delivery ¿ It's worth noting that we do offer an SMS service that can be an improvement on the email notifications. We also offer a mobile app that can receive push notifications when your lunch arrives too. Give it a try as it's free ¿ dH daron H. IT Director Religious Institutions Used the software for: 1-2 years ### "Great System" September 11, 2019 5.0 Pros We use this to track visitors to our church and our preschool. works great to print badges, log visits, and notify people of deliveries. Cons We have experienced no cons with the system. Review Source JM Josue M. Head IT Insurance Used the software for: 6-12 months ### "Quick and Simple = Good" November 9, 2018 5.0 My experience has been Very good Overall. Once set up it runs smoothly and alerts me when the visitors are in and out. Pros Once it is set up it emails and alerts as required. quickly and efficiently. Cons That it does not run on PC. Has to update daily which interferes with the iPad we use it on and the secure features that we had to install. Review Source CW Claire W. Compliance and Personnel Manager Farming Used the software for: 6-12 months ### "Great people management software" August 19, 2019 5.0 Pros Value for money Easy to setup and use Multiple languages available Emergency evacuation options are easy to use on the app Cons Emergency evacuation text message link needs data for the person to "mark themselves as safe". Having a text message option would be beneficial. Review Source SH Sean H. Infrastructure Engineer Hospital & Health Care Used the software for: Less than 6 months ### "Reception Kiosk" August 19, 2019 4.0 The head office kiosk has been so popular that another site has deployed a kiosk for their reception Pros The number of features is good, it was probably the 2nd or 3rd best on my list of trial solutions. On test it worked comparably well to others. The price was also very good compared to what else is out there. Cons We still have intermittent performance - texts sometimes do not get received, and emails sometimes do not get received, which causes a level of distrust among users that their notifications will be missed. Reason for choosing VisitUs Reception Price, feature set, licensing. Review Source aI andrea I. PA Construction Used the software for: 1-2 years ### "Visit Us Reception" November 9, 2018 5.0 Very Happy with it, so much easier than a written guestbook Pros Easy to Use and reports give you an acurate reading Cons Have to reset Occasionally, bit of a pain Review Source MB Mark B. VP of SIU Insurance Used the software for: 6-12 months ### "Practical" November 2, 2018 5.0 Makes it easy for us to stay organized Pros Easy to navigate and keeps our departments organized with our appointments. Cons Liked everything, nothing I dislike about the functionality at this point. Review Source JL Justin L. Compliance Officer Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Very nice and simple user interface, and Australian Customer support that is always at hand" August 20, 2019 5.0 Pros The range of functions and the overall look of it (TOP, TOP, professional look) Cons No dealbreakers, but a couple of gripes: - Lack of customisability in buttons colours - Ipad keyboard kills userbility in landscape mode - No Android option Review Source EL Emanuel L. IT Executive Financial Services Used the software for: Less than 6 months ### "Good application. " September 11, 2019 4.0 Pros handy, good lucking and easy to configure. good functionality Cons names for 'logout' pop up immediately when you start to insert your name to search, revealing other people signed in to the office. this may be a breach of privacy Review Source PH Phyllis H. Security Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "VisitUs Reception" September 3, 2019 5.0 Favorable software. Easy transformation. Pros I love the accessibility. Our visitors love the automation. Cons I have no issues at this time. Our visitors love not writing. Review Source KC Kyle C. Operations Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Ease of use" August 19, 2019 4.0 Pros We no longer have to use paper log in sheets. Makes tracking easier. Cons The dashboard lags. Sometimes the tablet lags as well... Review Source GP Gabriel P. Senior Territory Manager Insurance Used the software for: Less than 6 months ### "Great tool" November 2, 2018 5.0 Pros I love that I can get email notifications when my guests arrive. Sometimes I get lost in work and it's a great reminder for me Cons To schedule a guest's arrival is a little difficult at first, but once I figured it out it became manageable Review Source VR Verified Reviewer IT project Utilities Used the software for: 2+ years ### "great app for visitor management" February 27, 2026 5.0 We have been using Visitus for visitor management, delivery announcements, and company car and key check-out at reception. We originally introduced it during COVID to minimize physical contact, and it proved to be an excellent solution. Today, it continues to bring clear operational benefits. Deliveries are announced digitally without drivers entering office areas, visitors are automatically notified via SMS, and reception no longer needs to manually call or coordinate arrivals. The entire arrival process is faster, more organized, and fully digitalized. Guests also appreciate the professional experience, as they feel expected and welcomed through automated system notifications. Visitus significantly improved efficiency at reception while enhancing the overall visitor experience. Pros Easy visitor registration, automatic SMS notifications, and a fully digital arrival process that saves reception time and improves the guest experience. Cons The main limitation is that the reception application currently works only on iPad devices and is not available for Android tablets, which reduces flexibility when choosing hardware. Review Source DP Davina P. Admin Team Leader Non-Profit Organization Management Used the software for: 2+ years ### "Fantastic Product" May 12, 2025 5.0 We’ve been using VisitUs for some years now across multiple sites and are very happy with it. It’s great value for money, does what we need, and support is quick! Pros What’s not to like - Being able to replace the manual sign in out book with an electronic option, and having messages sent to the staff member on their visitor signing in has been amazing. The evacuation process and people being able to mark themselves as safe saves time when conducting a roll call. The VisitUs support team are all so responsive and welcome ideas for improvement. Cons Would be great to receive email notifications/monthly newsletter advising of system updates made. They aren’t really noticed via the dashboard notification section. Alternatives considered [Sine](https://www.capterra.com/p/144064/Honeywell-Forge-Visitor-Management/) Reason for choosing VisitUs Reception Better support, suited our needs and also value for money Review Source VR Verified Reviewer IT End User Support Analyst Paper & Forest Products Used the software for: 1-2 years ### "VisitUs for Corporate HQ" September 10, 2019 4.0 Our experience was very good with the VisitUs product & team. They were always available during the adoption to make sure the experience went as smooth as possible. This is a great product to help move your company into a new eco-friendlier alternative to reception registration. Pros It has allowed us to take a greener approach to our visitor registration at HQ by eliminating the need to use paper. We were also able to customize the application so that it fits what we require visitors to provide such as photo, who you are here to see, a signature for our visitor release form, and the SOS emergency feature. Cons It would not be fair to list cons because all of the initial negatives we had were worked out with the VisitUs customer care team. Everything ended up getting fixed or adjusted for us so there were no outstanding "Cons". Review Source Beau T. IT Manager Construction Used the software for: 1-2 years ### "Happy customer and guests" November 11, 2018 5.0 We replaced out paper based visitor register with VisitUs Reception over 12 months ago and haven't looked back. we have had a couple of minor issues that we reported to support and they were quickly addressed and updates were issued to resolve the problems. we get comments from clients daily asking what we are using as it works so well and looks professional. Pros Simple to setup and get started. easy to use for both administrators and guests. the interface is able to be customised to your own preferences including images, custom PDF for non disclosure and what data you need want to collect about the guest. Ability to import from AD makes initial setup much simpler. Cons Nothing, the product achieves exactly what we are after with minimal administration once it has been setup Review Source Similar Products Featured