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Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx/.
Provider
Ada
Located In
Canada
Foundation
2016
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Documentation, Live Online
Support
Chat, Phone Support, Email/Help Desk, FAQs/Forum, Knowledge Base
Companies looking to innovate their business with AI customer service. Businesses with high support volume are usually a great fit.
Content Source: Ada
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Ada Reviews
Pros
The people at Ada are knowledgeable, friendly, and great to work with. The support team is very responsive and helpful as well.
Last ,I love that we've been able to expand our use cases with the bot and show how it can fit perfectly into any data-driven business.
The Ada team behind it is very dedicated and friendly and always works to improve the product, which gives me confidence in continued improvements and feature rollouts to improve our user experience.
Cons
Ada is a total disappointment — the agents don't see what I sent them, the bot scenarios are cranky, slow and frustrating, I can't send images and videos properly. I hate Ada, bring intercom back.
Two of the products I use started using this and the experience was shitty both times.
I'm not affiliated with intercom in any way — just a frustrated user.
"Easiest Chat Platform "
Overall: The team at Ada have been very supportive whenever we have encountered any problems. Their team have been quick to respond and helpful.
Pros: Ada's biggest asset is that it is EASY to use. If you value software that has a low barrier to entry and is highly inclusive of non-technical staff then this is one of the bets choices you can make. They are adding new features all the time and rapidly catching up to other chat platforms but that ease of use if what will keep us loyal.
Cons: In the time that we have been using Ada it has been good for basic conversations and supporting decision tree answers, however, their update in October 2018 seems to have added many new features. We cannot say we have used them yet but their segmentation features will be crucial to helping us personalise the chatter experience.
"Innovative customer support software solution"
Overall: Overall, I am very satisfied and, after more than two years, I still believe that this is the right solution for our needs.
Pros: I particularly like the fact that Ada is always super fast when it comes to integrating the latest innovations into the software solution. The solution is also very intuitive and meets all my personal requirements for a good conversational AI. The support from the employees is also very good.
Cons: The fact that there are sometimes language barriers in the software solution. We are active in the European market and need languages other than English. The main language of the software is English, which makes sense as it comes from the US, but sometimes it takes a little longer to adapt the solution for other languages.
"Two of the products I use started using this and the experience was shitty both times "
Pros: It looks fine and the landing is okay. I guess it's cheaper as well.
Cons: It works like s-t Clickup and Zoom started using Ada Before it was intercom and it was gorgeous. Never had issues with it. Ada is a total disappointment — the agents don't see what I sent them, the bot scenarios are cranky, slow and frustrating, I can't send images and videos properly. I hate Ada, bring intercom back. I'm not affiliated with intercom in any way — just a frustrated user.
"Ada a real Partner"
Overall: Working with Ada since 2021 and has been amazing. The product helped decrease the number of agents needed and help thousands of clients. The experience could not have been more positive.
Pros: Super user friendly, team amazing in helping out
Cons: New features can take sometime to appear
"Ada’s Impact on Customer Service at Busbud: A Valuable Tool"
Overall: My overall experience with Ada has been excellent. Their team is highly responsive, consistently attentive, and always willing to help whenever needed. Ada's support ensures we can get the most out of the platform, making them a fantastic partner for our customer service needs.
Pros: What I like most about Ada is its ability to significantly reduce the volume of inquiries that our human agents need to handle. The AI agent provides highly accurate, precise responses by efficiently utilizing our Help Center resources. This has not only streamlined our customer support operations but also enhanced our team's overall productivity.
Cons: The main challenge with Ada is that integrating new features or adding additional channels can be complex, requiring significant time and resources. This can sometimes slow down our ability to expand Ada’s functionality as quickly as we’d like.
