Who Uses This Software?

Companies looking to automate their tier one support whilst controlling how their brand is represented to customers. Businesses with high support volume are usually a great fit.


Average Ratings

1 Review

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • Ada
  • ada.support
  • Founded 2016
  • Canada

About Ada

Ada automates customer service through an AI-powered platform that saves time, reduces cost, and improves the customer experience. With Ada, building and managing your bot doesn't require expensive technical skills and long timelines. Our platform allows anyone on your team to create new content as your company evolves and customer demands change. - Automate answers in seconds - Easily add pictures, videos, and GIFs - Quickly capture and store customer information.


Ada Features

  • Chatbot
  • For Healthcare
  • For Sales
  • Machine Learning
  • Multi-Languages
  • Predictive Analytics
  • Process/Workflow Automation
  • Virtual Personal Assistant (VPA)

Ada Reviews Recently Reviewed!


Ada helped us scale without hiring and training new people

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Before Ada, we struggled with hiring and managing support staff to accommodate our unpredictable support volumes. Now with Ada, we can scale to meet the needs of our growing customer base with instant support. By automating 75% of our inbound inquiries in 2018, Ada has helped us to provide an exceptional self-serve solution, while allowing our agents to take on more complex customers issues, and grow our business.

Cons: It's a software in development, so we missed some features that we thought important, though when we asked for them the team delivered surprisingly quickly.