Mitel Networks

MiCollab

4 / 5 8 reviews


Average Ratings

8 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Mitel Networks
  • www.mitel.com

About MiCollab

With MiCollab, your business has everything it needs to connect, communicate and collaborate across blended environments


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MiCollab Features


MiCollab Reviews Recently Reviewed!


Very simple, easy to use, and reliable communication system

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It has everything at your fingertips to make calling or chatting with someone very simple. All of the features like seeing if someone is on a call or in a meeting, conferencing in, transferring, and being able to customize your profile make this a great software for our company. The integration with Salesforce is also a plus.

Cons: Not much to dislike about this software but I wish we were able to integrate it with Outlook. We may be able to, it's just not as easy to get started unlike Skype for Business which is already a Microsoft product.

The company I work for uses this phone system.

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: I like the ability to listen to voicemail and access call records online rather than on the phone itself.

Cons: I think that it is slightly difficult to use at first. It takes some time to understand the skills and features of the phone.

Consistantly drops calls, good value for the price.

Apr 24, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Good value and multiple tracking functions for sales reps. Ability to coach on calls is always a plus.

Cons: Inconsistant call logging when coupled with Salesforce. Drops calls quite a bit. Wish it had more ways top customize.

I use this program daily for any internal or external call, as well as for quick internal IM

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The thing I like the most about this product is the IM feature as well as its general functionality. It is very simple and easy to use

Cons: The thing I like the least about this program is that I believe it may be a little too simple. New features and functionalities could easy be added to make this program a lot more useful

Capterra-loader

Useful concept but not user-friendly at all.

Feb 16, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: I like that it connects the office pretty well in allowing others to set statuses that are visible to the entire office.

Cons: I don't like the user-friendliness of the product. It has always been the largest complaint I get from users. It's not very intuitive and requires far too much follow up training of users.

Capterra-loader

Great tool for around the office

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I love all of the features that they make available. As an admin setup for new users is very straight forward.

Cons: I wish their video chat feature allowed for more than just Vidyo. Vidyo is an awful video chat system.

Basic Phone System Communication Client

Dec 05, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: We have Mitel phones and this client integrates seamlessly with them. I like the Exchange calendar integration with the dynamic statuses.

Cons: We're not able to create permanent chat rooms in the software that team members are assigned to or are able to sign into. We have to manually start a chat with one team member and then invite additional team members to it.

We use mitel phones and software in our office, and for the most part, the phones are rock solid

Jun 27, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: We use mitel phones and software in our office, and for the most part, the phones are rock solid. They work well, good audio quality and work well with my headset

Cons: We stopped using the software after a strange issue showed up on Windows 10 where it would cause CPU to spike indefinitely, killing laptop batteries. I think that has been resolved now, but it went on for so long, we switched to another chat client.