Mitel Networks

MiCollab

4 / 5 12 reviews


Average Ratings

12 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Mitel Networks
  • www.mitel.com

About MiCollab

With MiCollab, your business has everything it needs to connect, communicate and collaborate across blended environments


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MiCollab Features


MiCollab Reviews Recently Reviewed!


Master your availability with MiCollab

Aug 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: MiCollab enables employees to master their own availability. Wish to choose when to receive phonecalls on your desk phone and when on your mobile? Redirect calls to a co-worker when you are unavailable? Change your status based on your calendar, schedule or location? You name it, the software can help you accomplish it.

It integrates with Outlook so it can recognize who's calling, and you can look up your collegues in the employee directory. You can even set up a conference call with multiple attendees if you are an advanced user.

Clients are available for a wide range of platforms: Windows, macOS, Android, IOS and Web.

Cons: The user interface design is not very intuitive. You need to get used to it since it does not really follow Windows interface design standards. Also, some features are not available on all platforms.

There is a new Windows client available which is much more user friendly, but it lacks some features like programming the buttons of a Mitel desk phone.

Room for improvement is how Mitel handles it customers. We do not get direct access to the software. Everything must be done via a 'partner' even though we pay yearly to receive product updates. This is the only vendor that refuses customers to download the licensed software directly.

Overall: I have selected the product for purchase and have been using it for about seven years together with other Mitel solutions.

We use mitel phones and software in our office, and for the most part, the phones are rock solid

Jun 27, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: We use mitel phones and software in our office, and for the most part, the phones are rock solid. They work well, good audio quality and work well with my headset

Cons: We stopped using the software after a strange issue showed up on Windows 10 where it would cause CPU to spike indefinitely, killing laptop batteries. I think that has been resolved now, but it went on for so long, we switched to another chat client.

Basic Phone System Communication Client

Dec 05, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We have Mitel phones and this client integrates seamlessly with them. I like the Exchange calendar integration with the dynamic statuses.

Cons: We're not able to create permanent chat rooms in the software that team members are assigned to or are able to sign into. We have to manually start a chat with one team member and then invite additional team members to it.

overall it is a fair product from Mitel

Aug 27, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Very good features especially for the employees who work from home or travelling.

Cons: As an administrator, i don't like much. As micollab client is configured on the micollab, the micollab is no as consistent as expected. This make the administrator to re-configure micollab some times.

Capterra-loader

Wish that if provided additional line features.

Jul 09, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support

Pros: The overall function of it is easy to use. There are plenty of options for make busy and the ability to check on other callers and stats.

Cons: You can only call out one line, there is no way to use more than one line at a time which is extremely difficult in a call center atmosphere which requires you to make multiple calls at once. It requires having to hang up and call back which is tedious.

Capterra-loader

Great tool for around the office

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I love all of the features that they make available. As an admin setup for new users is very straight forward.

Cons: I wish their video chat feature allowed for more than just Vidyo. Vidyo is an awful video chat system.

Nice addition to our phone system

Jul 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: MiCollab allows users to manage their phone from their desktop, including listening to voicemails. Additionally I love that it allows the user to see the status of other users. It integrates with the Outlook calendar and will note if a user is in a meeting, on the phone, etc. Users can customize their setting as to their status too (ie: in a certain office, on vacation, etc.). We also love the chat feature. Lastly, our reception answers phones for 3 offices. The MiCollab has been a great addition to the front desk process. Now just about any one in our office can run the front desk using MiCollab.

Cons: There is a bit of setting up and customizing that needs to be done. We have to dial 9 for an outside line. We needed to have that added to our contacts and incoming calls so the user could click and automatically call those numbers.

The company I work for uses this phone system.

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: I like the ability to listen to voicemail and access call records online rather than on the phone itself.

Cons: I think that it is slightly difficult to use at first. It takes some time to understand the skills and features of the phone.

Consistantly drops calls, good value for the price.

Apr 24, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Good value and multiple tracking functions for sales reps. Ability to coach on calls is always a plus.

Cons: Inconsistant call logging when coupled with Salesforce. Drops calls quite a bit. Wish it had more ways top customize.

I use this program daily for any internal or external call, as well as for quick internal IM

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The thing I like the most about this product is the IM feature as well as its general functionality. It is very simple and easy to use

Cons: The thing I like the least about this program is that I believe it may be a little too simple. New features and functionalities could easy be added to make this program a lot more useful

Capterra-loader

Useful concept but not user-friendly at all.

Feb 16, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: I like that it connects the office pretty well in allowing others to set statuses that are visible to the entire office.

Cons: I don't like the user-friendliness of the product. It has always been the largest complaint I get from users. It's not very intuitive and requires far too much follow up training of users.

Very simple, easy to use, and reliable communication system

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It has everything at your fingertips to make calling or chatting with someone very simple. All of the features like seeing if someone is on a call or in a meeting, conferencing in, transferring, and being able to customize your profile make this a great software for our company. The integration with Salesforce is also a plus.

Cons: Not much to dislike about this software but I wish we were able to integrate it with Outlook. We may be able to, it's just not as easy to get started unlike Skype for Business which is already a Microsoft product.