MiContact Center
by Mitel Networks
Average Ratings
4 Reviews-
Overall
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Ease of Use
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Customer Service
Product Details
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Starting PriceNot provided by vendor
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DeploymentCloud, SaaS, Web
Vendor Details
- Mitel Networks
- www.mitel.com
About MiContact Center
Enterprise-grade, multichannel, and cloud-ready solution designed to power customer-centric organizations.
MiContact Center Features
Vendor has not completed this information.
Upgraded, promised features that no one apparently supports
Great Phone System with Many Features
Comments: I use the Mitel system for our treatment center and it has great functionality for our call center as well as management and supporting staff. We are still new to the system so I haven't unlocked all the features yet, but the system is robust with a lot of room to grow as my company does.
Pros: I love the reporting capabilities and the ability to hot swap from my cell to my desk phone while on a call.
Cons: Installation for multi-location has been a beast, but may be more related to the contractor than the system
Mitel systems has been gaining a lot of buzz lately.
NotLikely Extremely
Likely
Pros: Its has the basics a contact center requires, easy to use and overall the application is very stable.
Cons: for most small to medium contact centers it should be enough,but to compete with the top 5 brands it would need more feature rich dialer
Pros: Nice GUI and features that are available are great once we get them working. I liked the ability to store customizations server side so they were with me no matter the machine i signed on
Cons: The support. It was difficult to find the right person to help with specific problems. Mobile client setup is far more complicated than it needs to be IMO