Mitel Networks

MiCloud Engage Contact Center


4 / 5
6 reviews


Average Ratings

6 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Mitel Networks
  • www.mitel.com
  • Founded 1973
  • Canada

About MiCloud Engage Contact Center

Quick and simple to implement, integrate and operate within your existing environment, MiCloud Engage Contact Center delivers advanced contact center capabilities that will increase both agent and customer satisfaction.


MiCloud Engage Contact Center Features

Vendor has not completed this information.


MiCloud Engage Contact Center Reviews Recently Reviewed!


Mitel contact center client

Oct 11, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I liked the ability to see and manipulate calls and call receivers in real time.

Cons: At times this product would freeze or fail until the full upgrade was purchased and installed.

Overall: Overall experience was not that bad however, depending on the business you are trying to run this may not be the product for you. Works well in call center professions.

Upgraded, promised features that no one apparently supports

Jul 18, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Nice GUI and features that are available are great once we get them working. I liked the ability to store customizations server side so they were with me no matter the machine i signed on

Cons: The support. It was difficult to find the right person to help with specific problems. Mobile client setup is far more complicated than it needs to be IMO

Great VoIP based contact center

Oct 05, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Contact center is a great resource for our MSP's helpdesk. We get loads of data that helps us improve our helpdesk services and manage the workload

Cons: Many of the features are spread around between different portals and websites. One place for everything would be ideal.

Apr 27, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

4 / 5
Value for Money

Great Phone System with Many Features

Dec 16, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I use the Mitel system for our treatment center and it has great functionality for our call center as well as management and supporting staff. We are still new to the system so I haven't unlocked all the features yet, but the system is robust with a lot of room to grow as my company does.

Pros: I love the reporting capabilities and the ability to hot swap from my cell to my desk phone while on a call.

Cons: Installation for multi-location has been a beast, but may be more related to the contractor than the system

Capterra loader

Mitel systems has been gaining a lot of buzz lately.

May 05, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Its has the basics a contact center requires, easy to use and overall the application is very stable.

Cons: for most small to medium contact centers it should be enough,but to compete with the top 5 brands it would need more feature rich dialer