
MiCloud Engage Contact Center
by Mitel Networks
Average Ratings
7 Reviews-
Overall
-
Ease of Use
-
Customer Service
Product Details
-
Starting PriceNot provided by vendor
-
DeploymentCloud, SaaS, Web
Vendor Details
- Mitel Networks
- www.mitel.com
- Founded 1973
- Canada
MiCloud Engage Contact Center Features
Vendor has not completed this information.
Mitel contact center client


Likely Extremely
Likely
Upgraded, promised features that no one apparently supports
Pros: Nice GUI and features that are available are great once we get them working. I liked the ability to store customizations server side so they were with me no matter the machine i signed on
Cons: The support. It was difficult to find the right person to help with specific problems. Mobile client setup is far more complicated than it needs to be IMO


Likely Extremely
Likely
Great VoIP based contact center

Likely Extremely
Likely
Pros: Contact center is a great resource for our MSP's helpdesk. We get loads of data that helps us improve our helpdesk services and manage the workload
Cons: Many of the features are spread around between different portals and websites. One place for everything would be ideal.

Great Phone System with Many Features

Comments: I use the Mitel system for our treatment center and it has great functionality for our call center as well as management and supporting staff. We are still new to the system so I haven't unlocked all the features yet, but the system is robust with a lot of room to grow as my company does.
Pros: I love the reporting capabilities and the ability to hot swap from my cell to my desk phone while on a call.
Cons: Installation for multi-location has been a beast, but may be more related to the contractor than the system

Mitel systems has been gaining a lot of buzz lately.


Likely Extremely
Likely
Pros: Its has the basics a contact center requires, easy to use and overall the application is very stable.
Cons: for most small to medium contact centers it should be enough,but to compete with the top 5 brands it would need more feature rich dialer
Pros: I liked the ability to see and manipulate calls and call receivers in real time.
Cons: At times this product would freeze or fail until the full upgrade was purchased and installed.
Overall: Overall experience was not that bad however, depending on the business you are trying to run this may not be the product for you. Works well in call center professions.