Mitel Networks

MiContact Center

4 / 5 3 reviews


Average Ratings

3 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Mitel Networks
  • www.mitel.com

About MiContact Center

Enterprise-grade, multichannel, and cloud-ready solution designed to power customer-centric organizations.


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MiContact Center Features

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MiContact Center Reviews Recently Reviewed!

Upgraded, promised features that no one apparently supports

Jul 18, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Nice GUI and features that are available are great once we get them working. I liked the ability to store customizations server side so they were with me no matter the machine i signed on

Cons: The support. It was difficult to find the right person to help with specific problems. Mobile client setup is far more complicated than it needs to be IMO

Great Phone System with Many Features

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use the Mitel system for our treatment center and it has great functionality for our call center as well as management and supporting staff. We are still new to the system so I haven't unlocked all the features yet, but the system is robust with a lot of room to grow as my company does.

Pros: I love the reporting capabilities and the ability to hot swap from my cell to my desk phone while on a call.

Cons: Installation for multi-location has been a beast, but may be more related to the contractor than the system

Apr 27, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money