Who Uses This Software?

Jamf is committed to enabling IT to empower end users and bring the legendary Apple experience to businesses, education institutions and government organizations via our Jamf Pro software.


Average Ratings

283 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Mobile - iOS Native
  • Training
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Jamf Pro
  • www.jamf.com/lp/jamf-pro/
  • United States

About Jamf Pro

Jamf Pro is a complete device management solution for IT pros to simplify the deployment, inventory and security of Macs, iPads, iPhones and Apple TVs. Designed to automate device management while driving end-user productivity, Jamf Pro is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices. The IT experience you want is within reach. Request a free trial and become an IT superhero today.


Jamf Pro Features

  • Automatic Scans
  • Custom Patches
  • Multi-Patch Deployments
  • Network Wide Management
  • Remote Protection
  • Scheduled Deployment
  • Subscription Services
  • Vulnerability Scanning
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Depreciation Management
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management

Vendor has not completed this information.

  • Automatic Device Recognition
  • Data Management
  • Deployment Management
  • Inventory Management
  • Maintenance Utilities
  • Procurement Management
  • Remote Update / Installation
  • Software Management
  • Synchronization Management
  • Wireless Network Support

Jamf Pro Reviews Recently Reviewed!


Good value, and features, but the flow of the site leads to confusion.

Sep 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the freedom there is to create configuration profiles, and manage groups. One of the features that we utilize the most are smart groups, to either organize mobile devices or to regulate iPad security (prohibit students from downloading apps, while still keeping the App Store available to them, and see who has downloaded restricted apps that we do not want to "publicize" to the point they will put them on their phones.

I do like the fact that a group of people can each be working in the same area, such as the same Configuration Profile, and we can still function, other software that we use only allow one user for the organization at once prohibiting multitasking.

One of the biggest reasons we continue to use this software rather than migrate the remaining portion of our organization to Mosyle (which offers quite a bit for free), is the customer support.

Cons: One thing that stands out is the organization of the product. Due to the varied ways to administer devices and applications, there are a few different screens to use. We have found that we have to visit several pages to accomplish one task, such as automatic update of apps in the system, to be pushed out into Self Service to groups. We have since switched from codes to Managed and found it less cumbersome, but having to visit student pages as well as the VPP assignments when there are changes that are not immediately pushed out has made the learning curve for some members of the department steeper than it needs to be.

We have occasionally experienced support advice that seemed like checking off a checklist of things to try before delving deeper into issues. We understand, having frequently done this with Apple and even our own users, however, sometimes, it seems like the checklist is more important than looking at the whole issue.

Finally, not quite a con, but we do not currently use Jamf for our Computers or Apple TVs because of the cost to benefit ratio not being justifiable. We keep things fairly open and would only really just use it to aid in set-up and some push of applications and updates, but not exhaustive.

Overall: We use Jamf to push applications, restrict certain features and streamline the setup process of our iPads. Jamf allows us to give students the App Store so that they can perform updates, while still preventing (discouraging) them from downloading non-school applications through a lock-down configuration. We also use Jamf to block several things, the ability to apply passcodes and the fingerprint lock. We also use it to shorten the setup process for students by excluding some of the setup screens.

Jamf is a growing company with a great product and amazing support, really listen to customers!

Aug 02, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Jamf is a growing company with a great product and amazing support,

really listens to customers!

Pros: Jamf has been doing this the longest when it comes to Mac and

iOS device management. They are a relatively small, yet growing

company with Midwest values, that really cares about helping

organizations succeed with Apple.

They stand behind their product and their support is phenomenal! They

are passionate about giving back to the communities they are based in

(Chippewa Valley, Minneapolis, and offices around the world). They put

on the worlds largest user conference for Apple IT admins and they

have the largest user help knowledge base, jamfnation.com. They also

provide same day or prior support of major OS and iOS releases. They

are constantly refining the product and adding new features to it.

If you have an issue, Jamf support will bend over backwards to help

you, even if you're not a paying customer. They care that much about you

and the product. Also, the soon to be released version 10 will bring

many needed changes to the UI.

Cons: Jamf Pro is not the cheapest, but you get what you pay for. For

instance it allows me to manage 6k+ iPads and over 2200 Macs, iMacs

and Apple TVs with a very small staff. The money we pay for the

solution is more than made up in the ability to manage all of these

devices successfully and with a limited staff. That being said, like

all software, Jamf Pro has issues. Sometimes these can be major

issues. However, Jamf is quick to throw dedicated support at these

issues and works hard to fix them. As mentioned above, they are

growing for sure and there will be some growing pains along with this

growth.

The update to the UI cannot come fast enough. Would like to actually

be able to pull usable metrics and reports from the product. The

logging errors could use more of an update or hotlinks to resolutions

(feature request maybe?), but this is more for on-prem hosting.

Overall though, it's a great product with a great company and team

behind it!

Overall: I could not do my job without this software. We are very limited in staff, time and money. Without Jamf Pro, we would not be able to effectively manage the fleet of iPads, MacBooks, iMacs and Apple TVs we have.

Pretty good management system for Macs. Don't even consider LANDesk.

Aug 02, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Fairly easy to figure out what it takes to make it work if you are of average intelligence for this sort of thing. In my case, it was difficult, until I figured it out. Patch management was the priority for us and it turns you have to be a little creative in trying to get the information extracted from the Macs (depending on the application) in order to determine if it needs to be patched. In another words, it's not as turnkey as much as I was led to believe. Support at JAMFNation is fantastic. Those folks have tackled most of the problems and that's where I located the scripts and other nuances required to make it work. No other resource like it. Newbies and super rockstars all contribute to make things work. JAMF staff also helpful. Make sure you contribute too!

Cons: For me personally, the required Jumpstart training you need to purchase didn't work so well. Did not know enough about what I was doing to ask intelligent questions. After the training, fighting the learning curve began. There are no step-by-step procedures (or friendly user manual) to help a newbie get the system up and running. Mind you I say this as a complete novice and not a very smart one at that.

Overall: Because it is a MDM solution that actually works, with reliable uptime and easy maintenance requirements, I am the hero for having pushed for JAMFPro.

Great Mac management software

Dec 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
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Pros: Jamf Pro is a very powerful tool with a rich feature set. There is a learning curve but the training available is excellent, providing you are in a region it is available.

We manage a global fleet of Macs and use a hosted cloud instance which allows us to install software, perform updates and just generally manage our Macs no matter where our users are.

The Self Service app gives our users the ability to install software when it suits them or run fixes to known issues without having to contact IT.

Cons: Support can be a bit slow at times, as we have a hosted instance when we call support we are often told we have to wait for someone from the cloud team to take a look and get back to us. Also since updating to v10 we have had performance issues because of a product issue which could be resolved by throwing more resources at the server but as we do not host it we do not have the control to do that. Apparently the problem has been addressed in the next release.

Overall: Overall the experience has been extremely positive and I would definitely recommend Jamf, they are the best in the business. My only negative would be that they sometimes seem more interested in implementing new features than addressing known issues.

Good Product, Good Experience

Sep 19, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: Jamf Pro works really well for managing a fleet of MacOS and iOS devices. The management console is easy to navigate and the feature set is clear. The ability to segregate administrators by using Sites is a nice feature for us. Integration with Apple's services is quite good and easy to maintain. We split our infrastructure across multiple hosts (database on one machine, a management point is on one host, the managed devices on another) is key for us. Also nice that the infrastructure runs on multiple OSes, we run ours on RHEL.

Cons: The issue was related to communication and to bug checking during an update. One update broke access to Active Directory based security groups. This broke many of our workflows for distributed administrators. Customer support was good for initial triage, but follow-up communication was poor. The issue was fixed in two later updates but we were not told that the issue was fixed. We thought it had been fixed but we had to call Jamf and explicitly ask for confirmation. Would have been nice if Jamf had proactively followed up on a support case to let us know the problem was resolved.

Overall: The ability to manage a fleet of MacOS and iOS devices.

A partner and software and training that gives my staff super powers.

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Jamf Pro is so powerful and simple and focused on letting us succeed, it's in a class of its own.

We've been in production for 6 years with major staff turnover and this company has continued to support us despite many chances where we might have dropped the ball. Professional services, quality of the code and stability of the platform are major factors that have made it successful in our specific challenging environment.

Cons: There is no downside we have faced. Release cycle is faster than we need, training and communications are above par for SAAS and functionality and value makes it a must renew each time we renew and re-evaluate MDM solutions.

Overall: We are able to secure, provision, manage and support Mac users 24/7 and around the globe with this tool. We estimate we save 15 technicians and 8 full time support engineers and can use that funding and time to take on projects the business needs rather than manually managing our infrastructure and application suite.

This is a massive difference in ability and why I feel JAMF gives my staff super powers to do more with less and raise the quality of our support all the while.

The best for Apple device management

Oct 01, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It does everything you need it to in terms of managing whatever you buy from Apple, with a focus on as much automation for mass deployment as possible. Since they focus on Apple, they have all the latest features available as soon as possible.

Cons: When things break, they can break badly, and a lot of solutions involve running command line scripts and requesting service restarts from support, so if you aren't willing to dig into these sorts of things, it might be difficult for you when support gives you this type of solution.

Also, their marketing can be very deceptive, with their analysis on costs phrased as to make apples-to-oranges comparisons and obfuscate their competition's benefits.

Overall: It is the best out there for Apple MDMs. That said, the field is still pretty bad. Not all of the issues are with Jamf, as Apple has certainly bungled a few things, like Apple School Manager. But if you're committed to the Apple way of life, Jamf is absolutely the only way to go, and has certainly made things easier on me since we switched from a competitor.

Macs Managed

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It does everything that Apple lets them do. Save money and time by having less IT support staff and your staff feels like they have the power to manage themselves and not need to reach out to IT and feel frustrated when it takes too long to respond.

The community is a huge plus as you can normally get hard questions answered by pros who are happy to help at no charge.

Support is great as well. Things do break, but they are there to help.

Cons: Cost is a factor as it is continuing to go up.

It can be very complex and hard to understand some of the more useful features as there are a ton of hoops to jump through to get everything working and if something breaks it can take a while to figure it out.

Overall: We have used this product for 5 years and have loved it. It allows us to focus on our people and not worry about Did that printer get installed? We know it is going to happen. We can automate a ton of stuff and not worry about it. We know it will work and we can manipulate thousands of computers in seconds in real time.

I've been a huge fan of Jamf since we started using it about five years ago!

Aug 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's terrifically easy to use. The absolute best thing about it, however, is that other people think I'm a wizard at how quickly they get results when they need something. They can literally request an app and in most cases have it assigned within less than 2 minutes of me getting notification.

Cons: The Java component. I know it's necessary for some reason or another, but java has been an absolute terror for us in the district for various reasons (not all related to Jamf). That said, yesterday our java version on the JSS server updated all by itself and things went south very quickly. A quick support chat session with Jamf and we were back up and running after reverting to the old java.

Overall: Ease of management for laptops and iPads, amazing product support when issues arise, and even though I'm not the money guy it appears to be well worth what we do pay and includes tiered levels so that as we increase the number of devices in our district we pay a little less per unit. I also love JNUC as an educational and networking resource.

Supporting a rapidly growing Internet startup in multiple locations

Sep 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Easily write, test, and implement policies to proactively support Mac desktop and laptop users

Zero-day support for Apple software and hardware releases

Simple DEP and VPP integration with excellent documentation

Outstanding customer support

Large and active user community with a strong commitment to sharing solutions and ideas

Cons: STILL no effective built-in software patching tools

Long-standing UI quirks and obsolete JSS interface

Not enough functionality to track changes over time (show me adoption rates of new software titles for a given smart group, etc)

Rudimentary support for user notifications still requires extensive scripting to be effective

Mandatory JumpStart training a waste of money for experienced Jamf admins

Overall: Doubled size of Mac fleet in nine months while simultaneously improving app standardization, device security, and offering end users the ability to proactively manage their own systems - as the single IT resource for the organization.

JAMF made supporting macOS/iOS devices enjoyable...and that was not an easy feat.

Sep 19, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Flexibility, extent of system management capabilities, technical support, ability to create "sites" for de-centralized IT teams that allow them to administer their own devices. Really, the list of what it can do goes on and on.

We run SCCM for management of our Windows devices. JAMF allows us to reach management parity for macOS/iOS devices.

Cons: Some high level computer management functions (packages, scripts, printers, etc) are centralized and cannot not wholly distributed/de-centralized to departmental IT teams (eg. each IT team will see and potentially be able to change these items).

Not an issue with the software itself, but a challenge and consideration we had to take into account when implementing in our unique support environment.

Overall: We were able to reach device management parity with our Windows environment. Reduced IT staff time needed to perform one-off administration of macOS/iOS devices.

I've been working with Jamf products for 4+ years

Oct 02, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I love how Jamf leverages native Apple technology, services, resources, and features to best manage Apple devices. User Experience has improved greatly and looks like it'll be even better with version 10 launching later this year.

Cons: I think the biggest holdup for Jamf products right now, for me and my priorities, are how configuration profiles are built and applied using the GUI. A lot of funky stuff happens when you have payloads split across different profiles, and Jamf's MDM doesn't seem to be able to create profiles with only the settings you want applied and not other things in other tabs. It's cause a lot of headache for a lot of admins not having considerations like this well-documented somewhere. It falls a lot on the community to sort out the intricacies.

Overall: We use it to manage 2000+ Macs. I can't imagine being able to do our job and offer first-class support to our Mac population without it.

Best MDM that we've used!

Mar 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: All encompassing. It works great for all of our iOS devices and allows us to run our environment with "zero touch" to over 500 devices, (soon to be over 2000). We primarily use it for Apple iPad management, but we do have a few Macs on premises and have been slowly adding them in to the mix. Once the initial setup is done, it just works. Any time that we have had issues, my personal "JAMF Buddy" is only an email or call away, and our issues are resolved in a timely manner.

Cons: Not a lot not to like. Probably my biggest complaint, which I've slowly been losing is that the UI can sometimes be a bit annoying. Reports also could be a bit more intuitive, although you can get a report for such a wide variety of items, but there is a learning curve. Maybe some premade reports or something to go off of would be nice.

Overall: JAMF has made my life so much easier managing a large amount of devices with very little need to physically touch the device. It just works and the support is awesome!

Expansive, Confusing at first, Full control

Jul 22, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is amazing at controlling Apple devices, it allows for an expansive way of sorting and searching such as an audit system but also how you can manipulate those sorts and add/remove or restrict, it allows for "lost mode" batch naming, app pushing and all the typical controls you rely on in a Single mac or IOS device but allows for it in a massive scale, we manage over 15,000 devices using this software and will continue to add more,

Cons: There have been many times we have gone to JAMF themselves in search of a remedy of issues we had no control over, these have been sorted out very quickly. The software can be daunting to look at when you first begin to utilize it and in some cases confusing. How an app or software can be managed from device to device can change with each update requiring a new policy or script to manage the device/app/software. All of these issues have been sorted out by the amazing customer service provided by JAMF

JAMF Pro has changed our Mac Management experience. It provides us ease to do whatever we need.

Aug 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I thoroughly enjoy using JAMF to do what we need through either its on board functionality or through integrating other solutions to work along with JAMF Pro in creating a suitable workflow or solution. JAMF is easy to use, understand, logical, graphically pleasing and overall a fantastic software.

Cons: I would like to be able to update a software package in a policy, and have other policies also update the software package automatically if they were using the original package I wanted to upgrade. For example, if I had 5 policies which involved Firefox 54, and then Firefox 54.1 comes out, I don't want to have to go to all the policies and update the package. I would like for the package if selected to update through all the policies at once.

Overall: Manageability. Oversight. Consistency. Peace of Mind. A great product and support team.

Best MDM we've used, and the price is just right!

Sep 19, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: What we can do is near limitless. The automation is something we are still working on, but for a business thats entering the enterprise world, this is an absolute must before things get out of hand. We started using Jamf while we were still only 300+ employees, and now we are coming up on 700, and having the data on all our macs in one spot is awesome. Now that we can make the worry of deployments a thing of the past, it gives me time to work on being PROACTIVE, versus REACTIVE.

Cons: Because the software can do so much, I'm sometimes surprised at the things it can't do.

Example. when Prestages get changed from one MDM server to another on accident, you lose your entire scope. Luckily, the customer service is great, and we were able to recover data. Just a shame that it lost the data in the first place. and that I couldn't recover it on my own with built in methods.

Overall: Automation, reduced workload, more chances to be Proactive versus reactive, valuable work experience.

Capterra loader

Fantastic MDM for Apple OS and IOS Devices

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

1 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: What I love most about Jamf is the ease of use. The first couple of iterations while workable, did not do what we needed in the education field. What was the saving grace, was the customer support. They came up with work arounds for us until IOS 10 hit. This makes adding software to our district IPads a snap as well as policies for the student use. As for support, I ALWAYS get someone who contacts me within a couple of hours of submitting a ticket.

Cons: My main problem is that there is no find my device or location tracking as with other MDM's. We have thousands of student IPads and a lot of disappearing on a daily basis. This would be a great feature to have.

Overall: Ease of use, customization and customer support are the best. This product was designed for Apple products and that is where is shines.

We can now have a full you of and control of our client machines

Oct 24, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Having ultimate control of our client machines gives us the Peace of Mind of knowing that our machines are being used with the functions that they were intended to. Being able to install apps and remove ass and change configurations at a moment's notice since our business and makes us a much more efficient organization when it comes to managing our client devices

Cons: I am hard-pressed to come up with the concert this product sure there are some features that I would like to see but the support is top-notch the product does what it says it will do and every iteration is just a wonderful improvement from the last version. I like that releases are not bugging. I like the support is still available. I like that they support the user groups

Overall: Total control of our clients

JAMF Pro revolutionized the way we manage Macs in our company. Less engineering and more client time

Oct 24, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the intuitive Smart Grouping and Inventory collection. We've tried numerous tools for our Mac deployments and JAMF was the only one that gave us the information we needed in a clear and concise format. It is an essential tool for our day to day workflow.

Cons: While the Inventory and MDM offerings of JAMF Pro are unrivaled it would be beneficial to see better RMM functionality and MSP support. In our environment we have to rely and JAMF and other solutions (i.e. Addigy) for in-the-moment RMM support. I would love to see active client connections to run script remediations and Terminal commands directly and/or integration with a remote control solution like ScreenConnect or TeamViewer.

Overall: The best benefit is limiting time I have to spend with assisting my Helpdesk with issues by pointing them to pre-built packages and policies in our JSS. Also Self service has drastically reduced the amount of help desk tickets, clearing up the noise for us to focus on more essential tasks.

Good all-in-one

Jul 24, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: jamf has an advantage of having MDM and policy/self-service built-in to one, and it manages macOS and iOS in the same platform. There are a lot of things that jamf does really well, and being one of the larger platforms it has a great community around it.

Cons: jamf has a lot of limitations and does some things poorly. They have grown in their release cycle which has helped with Apple's quickly changing landscape, but there's still a lot that is customized. Often you don't know there's a limitation until you're in the weeds and realize that jamf doesn't do it at all or doesn't do it well. Our environment (and most) have a lot of customization in order for it to run smoothly

Overall: Inventory and asset tracking, single location to manage all macs, lots of community support

JAMF Pro for all things Apple

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I LOVE the ease of this product when needing to manage a large number of Apple Devices. I also think that they have a wonderful user conference, and great community that are very willing to share trials, tribulations and triumphs. Classes to get certified are great and those leading them are knowledgeable and thorough.

Cons: I don't like all of the changes with managing iPads year after year and the difficulty there was transitioning when they were first able to "managed", however, I believe that was mostly Apple's fault, not the fault of JAMF.

Overall: We have several MacBook Pros that needed to be managed, including pushing out software, printers, etc. It was a fantastic resource for our staff who aren't admins of their devices to be able to get them what they needed.

My experience as Jamf user and Jamf administrator has been excellent.

Sep 19, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: At this point I can't imagine managing Macs any other way. The power, the usability. I love it all.

Cons: Lately I've found myself a bit frustrated with Jamf Support. It seems each time I call or e-mail it takes a few rounds of back-and-forth to explain some of the ins and outs of our particular JSS. I realize this is probably a byproduct of no longer having a dedicated support tech, but it's frustrating that the tech I'm speaking with doesn't immediately see a note or something indicating that I have a dedicated hosted instance (we have a DNS re-direct in place so at a glance our URL indicates that we might have an on-prem instance). This is more of a nitpick than a real criticism, though, as my issues are still always resolved by support!

JamfPro has become my Go-To Enterprise management framework for Mac OS.

Sep 19, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Support. That is the fulcrum for me, and Jamf's support is top notch. They address concerns, resolve issues and duly consider feature requests. You don't get the feeling that you are a faceless clone adrift in a sea of needy nerds.

Cons: There are some areas that still exist from the early days and they stub their toes on it occasionally. That is not an uncommon experience in the world of the MacAdmin. The difference with JAMF is that they are A.) Aware that these areas exist, 2.) They have a roadmap that generally drives the product towards the adoption of Apples latest tech and III.) are sympathetic to those that still rely on the legacy behavior to support older deployments and other edge cases.

JAMF Pro makes Mac management easy

Jul 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the information that is placed at your fingertips. I love the control you are given over the Apple devices in your company. JAMF Pro makes handling your user's machines a breeze. Self Service allows users to install their own software without your aide. Configuration Profiles allow for ease of management and total lockdown if necessary. The ability to have users set up their own printers is a support tech's dream.

Cons: We've had issues with the success rate of combining it with DEP in order to have a 0 touch experience. Sometimes it works and other times it does not or needs some pushing to get it going. The dream would be getting to the point that is advertised. The user gets their machine, logs in, and away they go. All on their own.

Overall: This product makes us wish we had a Windows variant. Everything is easier thanks to it. Imaging, policies, asset management.

Great experiences with Jamf over the past few years but there are quality issues creeping in

Oct 24, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best in class MDM management that allows us to get really creative with how we serve our user base.

The API is flexible and allows our developers to use Jamf in collaboration with a number of other tools.

Cons: Quality control around recent releases, where the push to meet new Apple functionality seems to come at the expense of function of existing features. A more robust test and release process is needed.

Feature requests can languish for a long time with seemingly no traction.

The Self Service app until the Jamf 10 preview wasn't a great user experience. Configuration profiles are clunky when they offer multiple options and can disable features accidentally.

Makes managing mac computers easy and intuitive

Aug 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The scalability of the software. You can manage 100 macs or 100,000 macs with this super easy to use MDM. It also has a diverse network of Mac Admins who constantly post creative solutions to expand Jamf Pro's capabilities far beyond what is already provided for you.

Cons: I would say that if you are new to mac administration it will take a little to get used to how the different parts interact with the mac. The other thing to remember too is a lot of the functionality of Jamf is allowed by Apple, meaning that sometimes Jamf is a little constrained due to what Apple allows you to manage with an MDM.

Overall: The ability to manage all my macs almost without interaction.

Jamf have been a first class company to work with from the initial engagement through to completeion

Oct 24, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Jamf product clearly has its roots as a software that was thoughtfully designed by System Administrators themselves who understand IT shop workflows.

Cons: The marketplace is crowded and there is a lot of competition. In some cases the competition is able to offer most cost effective solutions. This can make the Jamf solution a more difficult sell to management. The typical offset technique is that Jamf focuses exclusively on the Apple ecosystem and therefor it is unquestionably the best at dealing with our organizations fleet of Apple products.

Overall: Jamf helps us do more with left and adds real tangible value to the Apple devices used by the people who earn and learn at our College!

Getting used to it

Oct 25, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It does give us a lot of flexibility and power in managing our 500 lab machines and 300 staff machines

Cons: There are a lot of ways of doing things, so it's been difficult for us to arrive at the BEST way to do things in our environment, and difficult to get help setting that up.

Overall: To be honest, it's been super frustrating getting set up, but still we have arrived at a place where for us it's mostly working, and brings us to a place where we have better reporting and updating powers, which is worth it. We've also had problems with iOS management where options we need are greyed out and we don't know why and no one has been able to help us. We've also had a bunch of problems with high sierra compatibility.

JAMF PRO - scalable & customizable to fit any environment.

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like the scalability of this software (i.e. you can start with as little as 50 users and scale this into the tens of thousands. JAMF Pro is also very customizable and can be made to fit into any existing environment. Support is top-notch and only requires an active support agreement, which is required to run JAMF Pro and receive updates.

Cons: I least like the jumpstart requirement when purchasing this software for the first time at a new company. The on-prem version also requires quite a bit of patching and maintenance, though this can be overcome by opting to go with their cloud version.

The product has gotten better but still, lacks a few key features.

Sep 19, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Geat implementation of mac management all around. Great at being on time with apple updates and in tune with what Apple is releasing. Solid performance for the most part. Clear leader in apple management.

Cons: No way to screen share on demand. No way to see live what is happening. Third party updates are not simple to patch without tons of configuration and changes. Even on the new jamf pro 10 its still not seamless. Lots of time wasted on updates. OS updates and distribution are not very good and in some cases impossible. Reporting is non-existent.

Overall: A bit more controll over our apple MSP environments.

Make your life easier, use Jamf Pro.

Oct 09, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software allows me (one person in a K12 environment) to manage 1200 iPads without having to touch a single one of them. It allows me to create groups based on buildings/grade level/classes/etc. and assign different configurations to all of them without having to travel to the site.

Cons: There is so much to do that the software can be a bit daunting at first, BUT the classes that Jamf offers on its software (CCT/CCA/CCE) are extremely well-run and educational. If you use the software, do yourself and your folks a favor and take the classes.

Overall: Hands-off Apple management = a happier life!

Can't imagine managing Macs without it

Sep 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: It's the most comprehensive management software and makes my job a lot easier when it comes to helping our end users get what they need and have a good experience in the process. I also like how much the community input matters and new feature requests are added all the time.

Cons: I don't like their support structure as much as I used to since now there are teams rather than specific people assigned to an organization. Sometimes it's harder to get the answers you need since the support engineer isn't as familiar with your organization's setup as they previously would have been.

An essential tool to managing Apple devices in our school.

Sep 19, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What I like most about Jamf Pro is it's overall power and capabilities. With a small support staff for a large number of devices, Jamf Pro allows us to perform and automate a lot of tasks that would have otherwise required hundreds of man hours to complete. It also allows us to provide Self Service options to our users which lowers IT operating costs. I can't imagine doing my job without Jamf Pro.

Overall: The restrictions mostly from Apple that limit what can be done from within Jamf Pro to manage both our macs and iOS devices. Jamf Pro is capable of doing more but often Apple simply doesn't allow it to do so.

Jamf Pro makes my management really easy. My Windows management colleagues are always jealous.

Sep 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. I can quickly train my Windows centric team, as well as less technical people throughout the company, to get useful information from the web console. I like that even as you get to more complex configurations, things still seem easy and intuitive.

Cons: Sometimes we have some weird issues while running policies. We've attempted database cleanups, and other maintenance, without too much luck. That being said, our support has been fantastic.

Overall: There are no other products on the market that do what this product does. Nothing even comes close as far as Mac and iOS management are concerned.

Our school district uses the JAMF products to manage Macs and iPads. The tools available work well.

Aug 02, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There are numerous levels to manage Apple products at. Once you have a structure built it is easy to deploy Apps and manage devices with or without user restrictions. Providing access to network printers is easy. Tasks that formerly took a long time by hand now are accomplished by policies applied to the device. It is very easy to configure new or reconfigure devices as staff comes and goes, or new equipment is purchased.

Cons: There is a lot of navigating through the pages (web interface) to accomplish tasks that are managed with multiple policies and configurations. An improvement to this infrastructure has been implied in a coming update to the software.

Overall: Far more efficient and effective Apple device management and deployment.

Great management for apple devices

Oct 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is intuitive and easy to setup. Easy to move when upgrading servers. Having to make changes with software is easy, but support is always there to help. There is also jamfnation community which is an invaluable tool for finding help, scripts, documentation, etc.

Cons: The software can be slow without making some advanced setting changes. Early adoption glitches can happen though not frequent.

Overall: Jamf Pro is a great overall management software for our apple computers and mobile devices. It's made a world of difference with having all apple devices managed through one software.

Great! Easy to use for both admin and users.

Aug 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Self Service. Having that available for users to download and manage their macs, helps a lot in managing hardware and software.

Cons: Cost. It is pricey for the amount of users that we have (30 or so) but I still think it is necessary. I am the mac admin and my office is in Seattle and 98% of the mac users are in Portland. So having JAMF is key for me to manage hardware, software and all the mac users.

Overall: Just the ease to manage hardware and software and the ability to remote onto Macs. I work in a Windows environment so having JAMF really keeps things organized and manageable for my mac and mac users.

Customer service and the JAMF team are outstanding, very glad to have regular contact with them.

Aug 02, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Full suite is everything I could have asked for in a management and configuration application. Being able to configure everything from a web browser with the addition of the casper admin tools makes management accessible and easy.

Cons: There is a bit of a learning curve when starting to use this software. Nothing that can't be overcome with some work but some things aren't the most easy to identify.

Overall: Without this product we would have been unable to manage our new Mac environment effectively. There are a handful of other tools that we had looked at and this one was far and away the best.

Jamf is a powerful Apple device management tool.

Oct 24, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Jamf Pro has many practical features to manage hundreds of Apple devices across a network, including Apple DEP and VPP integration, software update and policy management, and self service.

Cons: It takes planning and training to integrate Jamf into the workflow to fully utilize the many features. There is no one way to do this since the infrastructure of Jamf customers varies dramatically, so on site training is recommended. Although the training is costly for new users, thankfully the JamfNation community is always helpful to bridge any gaps.

Great experience

Oct 24, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: THe interface GUI is great and easy to use. It makes the ease of use great for seasoned vets of the software to someone just using it for the first time. The community is wide spread and helpful with anything that you need. You can speak with a rep or someone across the globe and you will always find someone that wants to help you out.

Cons: The only issue that I would say would be the ease of getting to some of the training classes. I live in the Atlanta area and it would be great to have the 350 and the 400 courses in my area.

Jamf has changed the way our team provides support to pediatric patients in need of entertainment

Oct 24, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to create specific profiles and smart groups to automate the distribution of content to our pediatric patients that meet their needs based on developmental age. We are so excited to begin implementing the healthcare listener in the hospitals we support now and that we will support in the future to continue automating our iPads for Kids Program further and ensure HIPAA compliancy.

Cons: Our team does not have an IT person, so we are relying on less technical people to implement our program. We are so thankful for an amazing Jamf support team because the program alone is a bit challenging to learn for people who don't have that IT/technical background.

Overall: Jamf has enabled us to transform our program from a fully manual operation to an automated and scalable model. We are now able to expand our program to hospitals across the country because of Jamf.

I use JAMF on a daily basis to manage over 8000+ iPads and 1500+ Macs in our K-12 School District.

Oct 24, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to see our entire fleet and manage them from my office. The integration with VPP and DEP is excellent for both ease of deployment and usability.

Cons: I don't like how the software doesn't limit you from doing something wrong - it basically enables you to go beyond the limits of the software and you only know you have gone too far when it breaks.

Overall: The benefits of the software are that you can control and manage thousands of devices from anywhere, anytime. What used to be done by visiting multiple schools is now managed from centralized IT.

Easy, intuitive and powerful

Aug 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The amount of control and flexibility that this software gives is incredible. I've used other MDMs (AirWatch and LanDesk), and this is, by far, the easiest one to use. It's quick to get up and running, the yearly costs are low (on-prem), and there are a lot of fun Cloud solutions that can be set up. If you manage Macs in any capacity-- this is the only product to consider.

Cons: Not in love with the training regimen (higher level certs require pre-reqs.), as the first two certs were basically reviews. The interface has it's own quirks, a universal search would be helpful. These are very, very minor, as the functionality of the actual product is great.

Amazing. Fantastic. Game Changing.

Aug 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it can be customized to fit the needs of our organization with minimal effort. It's really changed the way our company supports Macs. We constantly hear about the PC teams trying to catch up or find similar ways to implement ideas the way we do.

Can't mention the immediate support that JAMF provides when we need it. They are always on top of it when we email or call. It's amazing that they find the time to be able to answer questions or provide support so quickly.

Powerful, but necessarily complex. Great support, darn good value

Aug 02, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support (including chat support) is great. There's a lot to it, so the "ease of use" suffers a little...but if it were too easy, it'd also lose a lot of power. They're always adding new features, and there's a public "Feature Request" page

Cons: Some weird issues pop up that only one person in the office knows the fix for, so I have a support roulette to find the right person (or someone who knows the right person). I'll stress again though that this is rare, and our instance is sort of wacky anyway, so it's a pretty minor "con". The iOS price used to be competitive, but is becoming less so as more vendors come into the market. Experience is great, but the MacOS price, for what we do, is far less competitive. It's very powerful though, so again, a minor con

Overall: Management of several schools/districts worth of iPads, centrally managed in a way that makes it very easy to keep up to date

My experience with JAMF and their support has always been great even when encountering challenges.

Oct 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the clean and logical interface. I find it very intuitive. The interface is usually quite responsive as long as the server is scaled properly. Which ours is now. :-)

Cons: We encountered a small glitch our last update (9.101 I think) where some of the text under the icons were in all capital letters which made some things hard to find because the text would overlap.

Overall: One of the primary benefits I get from this software is that makes my job easier and more efficient in managing our fleet of iPads and soon we'll be adding Macs.

I could not assist in managing AESD's computers without it!

Oct 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software allows me to manage over over 10,000 devices with a tech staff of 14 including 1 tech director, 1 lead tech facilitator, 3 tech facilitators, 1 network tech, 1 server tech, 1 windows support tech, 3 level 1 techs and myself. I managed the OS side.

Cons: If there is any delay in loading pages. Sometimes I have trouble building smartgroups in a smart way - like when to use "like" or "is". There is not a lot I have to say negatively about this product.

Overall: I could not do my job without it,.

Jamf Pro has been a great product to work with

Jun 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Jamf Pro is a great tool to help with our imaging and inventory of laptops, desktops and IOS devices. Pushing out Apps is a lifesaver to our understaffed technology department. The product basically serves as a part-time employee for us.

Cons: I would like more hands-on training. All training has been over the phone and when we began, it was very over-whelming. I don't feel that I am fully utilizing the features of the product. The conference is way too far for us to attend.

Wouldn't manage Apple devices without it. It has made our IT Department much more efficient.

Sep 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. It is so easy and powerful that we have allowed our teachers access so they can manage devices. This takes some of the burden off our department.

Cons: Some of the searching and sorting functions need improvement. For example you can't filter Smart Groups and in VPP Account Management I can't sort by app name.

Overall: The ability to keep track of devices and their update status. The ability to restrict student devices. The ability to hand a student a shrink wrapped device and have them up and running in minutes with no help from IT.

Capterra loader

There's nothing that comes close to this level of granular control.

Oct 24, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to centrally manage iOS and Mac devices with the sweeping abilities that it has. DEP, VPP, Configuration Profiles, Scripts...it's comprehensive.

Cons: Some of the auditing on what is applied to particular devices is very limited. Certain config profiles are buggy due to being originated in the JSS (Login Window in particular)

Overall: The ability to manage all aspects of the Mac ecosystem. As generic as it sounds being able to do it all in one place vs the Munki, puppet, plus, etc is not helpful in a large, face paced environment.