Who Uses This Software?

Jamf is committed to enabling IT to empower end users and bring the legendary Apple experience to businesses, education institutions and government organizations via our Jamf Pro software.


Average Ratings

246 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Mobile - iOS Native
  • Training
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Jamf Pro
  • www.jamf.com/lp/jamf-pro/
  • United States

About Jamf Pro

Jamf Pro is a complete device management solution for IT pros to simplify the deployment, inventory and security of Macs, iPads, iPhones and Apple TVs. Designed to automate device management while driving end-user productivity, Jamf Pro is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices. The IT experience you want is within reach. Request a free trial and become an IT superhero today.


Jamf Pro Features

  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Depreciation Management
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management
  • Automatic Device Recognition
  • Data Management
  • Deployment Management
  • Inventory Management
  • Maintenance Utilities
  • Procurement Management
  • Remote Update / Installation
  • Software Management
  • Synchronization Management
  • Wireless Network Support
  • Automatic Scans
  • Custom Patches
  • Multi-Patch Deployments
  • Network Wide Management
  • Remote Protection
  • Scheduled Deployment
  • Subscription Services
  • Vulnerability Scanning

Jamf Pro Reviews Recently Reviewed!


Good value, and features, but the flow of the site leads to confusion.

Sep 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the freedom there is to create configuration profiles, and manage groups. One of the features that we utilize the most are smart groups, to either organize mobile devices or to regulate iPad security (prohibit students from downloading apps, while still keeping the App Store available to them, and see who has downloaded restricted apps that we do not want to "publicize" to the point they will put them on their phones.

I do like the fact that a group of people can each be working in the same area, such as the same Configuration Profile, and we can still function, other software that we use only allow one user for the organization at once prohibiting multitasking.

One of the biggest reasons we continue to use this software rather than migrate the remaining portion of our organization to Mosyle (which offers quite a bit for free), is the customer support.

Cons: One thing that stands out is the organization of the product. Due to the varied ways to administer devices and applications, there are a few different screens to use. We have found that we have to visit several pages to accomplish one task, such as automatic update of apps in the system, to be pushed out into Self Service to groups. We have since switched from codes to Managed and found it less cumbersome, but having to visit student pages as well as the VPP assignments when there are changes that are not immediately pushed out has made the learning curve for some members of the department steeper than it needs to be.

We have occasionally experienced support advice that seemed like checking off a checklist of things to try before delving deeper into issues. We understand, having frequently done this with Apple and even our own users, however, sometimes, it seems like the checklist is more important than looking at the whole issue.

Finally, not quite a con, but we do not currently use Jamf for our Computers or Apple TVs because of the cost to benefit ratio not being justifiable. We keep things fairly open and would only really just use it to aid in set-up and some push of applications and updates, but not exhaustive.

Overall: We use Jamf to push applications, restrict certain features and streamline the setup process of our iPads. Jamf allows us to give students the App Store so that they can perform updates, while still preventing (discouraging) them from downloading non-school applications through a lock-down configuration. We also use Jamf to block several things, the ability to apply passcodes and the fingerprint lock. We also use it to shorten the setup process for students by excluding some of the setup screens.

Jamf is a growing company with a great product and amazing support, really listen to customers!

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Jamf is a growing company with a great product and amazing support,
really listens to customers!
Pros: Jamf has been doing this the longest when it comes to Mac and
iOS device management. They are a relatively small, yet growing
company with Midwest values, that really cares about helping
organizations succeed with Apple.

They stand behind their product and their support is phenomenal! They
are passionate about giving back to the communities they are based in
(Chippewa Valley, Minneapolis, and offices around the world). They put
on the worlds largest user conference for Apple IT admins and they
have the largest user help knowledge base, jamfnation.com. They also
provide same day or prior support of major OS and iOS releases. They
are constantly refining the product and adding new features to it.

If you have an issue, Jamf support will bend over backwards to help
you, even if you're not a paying customer. They care that much about you
and the product. Also, the soon to be released version 10 will bring
many needed changes to the UI.

Cons: Jamf Pro is not the cheapest, but you get what you pay for. For
instance it allows me to manage 6k+ iPads and over 2200 Macs, iMacs
and Apple TVs with a very small staff. The money we pay for the
solution is more than made up in the ability to manage all of these
devices successfully and with a limited staff. That being said, like
all software, Jamf Pro has issues. Sometimes these can be major
issues. However, Jamf is quick to throw dedicated support at these
issues and works hard to fix them. As mentioned above, they are
growing for sure and there will be some growing pains along with this
growth.

The update to the UI cannot come fast enough. Would like to actually
be able to pull usable metrics and reports from the product. The
logging errors could use more of an update or hotlinks to resolutions
(feature request maybe?), but this is more for on-prem hosting.
Overall though, it's a great product with a great company and team
behind it!

Overall: I could not do my job without this software. We are very limited in staff, time and money. Without Jamf Pro, we would not be able to effectively manage the fleet of iPads, MacBooks, iMacs and Apple TVs we have.

Pretty good management system for Macs. Don't even consider LANDesk.

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Fairly easy to figure out what it takes to make it work if you are of average intelligence for this sort of thing. In my case, it was difficult, until I figured it out. Patch management was the priority for us and it turns you have to be a little creative in trying to get the information extracted from the Macs (depending on the application) in order to determine if it needs to be patched. In another words, it's not as turnkey as much as I was led to believe. Support at JAMFNation is fantastic. Those folks have tackled most of the problems and that's where I located the scripts and other nuances required to make it work. No other resource like it. Newbies and super rockstars all contribute to make things work. JAMF staff also helpful. Make sure you contribute too!

Cons: For me personally, the required Jumpstart training you need to purchase didn't work so well. Did not know enough about what I was doing to ask intelligent questions. After the training, fighting the learning curve began. There are no step-by-step procedures (or friendly user manual) to help a newbie get the system up and running. Mind you I say this as a complete novice and not a very smart one at that.

Overall: Because it is a MDM solution that actually works, with reliable uptime and easy maintenance requirements, I am the hero for having pushed for JAMFPro.

Good Product, Good Experience

Sep 19, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jamf Pro works really well for managing a fleet of MacOS and iOS devices. The management console is easy to navigate and the feature set is clear. The ability to segregate administrators by using Sites is a nice feature for us. Integration with Apple's services is quite good and easy to maintain. We split our infrastructure across multiple hosts (database on one machine, a management point is on one host, the managed devices on another) is key for us. Also nice that the infrastructure runs on multiple OSes, we run ours on RHEL.

Cons: The issue was related to communication and to bug checking during an update. One update broke access to Active Directory based security groups. This broke many of our workflows for distributed administrators. Customer support was good for initial triage, but follow-up communication was poor. The issue was fixed in two later updates but we were not told that the issue was fixed. We thought it had been fixed but we had to call Jamf and explicitly ask for confirmation. Would have been nice if Jamf had proactively followed up on a support case to let us know the problem was resolved.

Overall: The ability to manage a fleet of MacOS and iOS devices.

I've been a huge fan of Jamf since we started using it about five years ago!

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's terrifically easy to use. The absolute best thing about it, however, is that other people think I'm a wizard at how quickly they get results when they need something. They can literally request an app and in most cases have it assigned within less than 2 minutes of me getting notification.

Cons: The Java component. I know it's necessary for some reason or another, but java has been an absolute terror for us in the district for various reasons (not all related to Jamf). That said, yesterday our java version on the JSS server updated all by itself and things went south very quickly. A quick support chat session with Jamf and we were back up and running after reverting to the old java.

Overall: Ease of management for laptops and iPads, amazing product support when issues arise, and even though I'm not the money guy it appears to be well worth what we do pay and includes tiered levels so that as we increase the number of devices in our district we pay a little less per unit. I also love JNUC as an educational and networking resource.

Supporting a rapidly growing Internet startup in multiple locations

Sep 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Easily write, test, and implement policies to proactively support Mac desktop and laptop users
Zero-day support for Apple software and hardware releases
Simple DEP and VPP integration with excellent documentation
Outstanding customer support
Large and active user community with a strong commitment to sharing solutions and ideas

Cons: STILL no effective built-in software patching tools
Long-standing UI quirks and obsolete JSS interface
Not enough functionality to track changes over time (show me adoption rates of new software titles for a given smart group, etc)
Rudimentary support for user notifications still requires extensive scripting to be effective
Mandatory JumpStart training a waste of money for experienced Jamf admins

Overall: Doubled size of Mac fleet in nine months while simultaneously improving app standardization, device security, and offering end users the ability to proactively manage their own systems - as the single IT resource for the organization.

JAMF made supporting macOS/iOS devices enjoyable...and that was not an easy feat.

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Flexibility, extent of system management capabilities, technical support, ability to create "sites" for de-centralized IT teams that allow them to administer their own devices. Really, the list of what it can do goes on and on.

We run SCCM for management of our Windows devices. JAMF allows us to reach management parity for macOS/iOS devices.

Cons: Some high level computer management functions (packages, scripts, printers, etc) are centralized and cannot not wholly distributed/de-centralized to departmental IT teams (eg. each IT team will see and potentially be able to change these items).

Not an issue with the software itself, but a challenge and consideration we had to take into account when implementing in our unique support environment.

Overall: We were able to reach device management parity with our Windows environment. Reduced IT staff time needed to perform one-off administration of macOS/iOS devices.

I've been working with Jamf products for 4+ years

Oct 02, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how Jamf leverages native Apple technology, services, resources, and features to best manage Apple devices. User Experience has improved greatly and looks like it'll be even better with version 10 launching later this year.

Cons: I think the biggest holdup for Jamf products right now, for me and my priorities, are how configuration profiles are built and applied using the GUI. A lot of funky stuff happens when you have payloads split across different profiles, and Jamf's MDM doesn't seem to be able to create profiles with only the settings you want applied and not other things in other tabs. It's cause a lot of headache for a lot of admins not having considerations like this well-documented somewhere. It falls a lot on the community to sort out the intricacies.

Overall: We use it to manage 2000+ Macs. I can't imagine being able to do our job and offer first-class support to our Mac population without it.

Best MDM that we've used!

Mar 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All encompassing. It works great for all of our iOS devices and allows us to run our environment with "zero touch" to over 500 devices, (soon to be over 2000). We primarily use it for Apple iPad management, but we do have a few Macs on premises and have been slowly adding them in to the mix. Once the initial setup is done, it just works. Any time that we have had issues, my personal "JAMF Buddy" is only an email or call away, and our issues are resolved in a timely manner.

Cons: Not a lot not to like. Probably my biggest complaint, which I've slowly been losing is that the UI can sometimes be a bit annoying. Reports also could be a bit more intuitive, although you can get a report for such a wide variety of items, but there is a learning curve. Maybe some premade reports or something to go off of would be nice.

Overall: JAMF has made my life so much easier managing a large amount of devices with very little need to physically touch the device. It just works and the support is awesome!

JAMF Pro has changed our Mac Management experience. It provides us ease to do whatever we need.

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I thoroughly enjoy using JAMF to do what we need through either its on board functionality or through integrating other solutions to work along with JAMF Pro in creating a suitable workflow or solution. JAMF is easy to use, understand, logical, graphically pleasing and overall a fantastic software.

Cons: I would like to be able to update a software package in a policy, and have other policies also update the software package automatically if they were using the original package I wanted to upgrade. For example, if I had 5 policies which involved Firefox 54, and then Firefox 54.1 comes out, I don't want to have to go to all the policies and update the package. I would like for the package if selected to update through all the policies at once.

Overall: Manageability. Oversight. Consistency. Peace of Mind. A great product and support team.

Best MDM we've used, and the price is just right!

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: What we can do is near limitless. The automation is something we are still working on, but for a business thats entering the enterprise world, this is an absolute must before things get out of hand. We started using Jamf while we were still only 300+ employees, and now we are coming up on 700, and having the data on all our macs in one spot is awesome. Now that we can make the worry of deployments a thing of the past, it gives me time to work on being PROACTIVE, versus REACTIVE.

Cons: Because the software can do so much, I'm sometimes surprised at the things it can't do.

Example. when Prestages get changed from one MDM server to another on accident, you lose your entire scope. Luckily, the customer service is great, and we were able to recover data. Just a shame that it lost the data in the first place. and that I couldn't recover it on my own with built in methods.

Overall: Automation, reduced workload, more chances to be Proactive versus reactive, valuable work experience.

Expansive, Confusing at first, Full control

Jul 22, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is amazing at controlling Apple devices, it allows for an expansive way of sorting and searching such as an audit system but also how you can manipulate those sorts and add/remove or restrict, it allows for "lost mode" batch naming, app pushing and all the typical controls you rely on in a Single mac or IOS device but allows for it in a massive scale, we manage over 15,000 devices using this software and will continue to add more,

Cons: There have been many times we have gone to JAMF themselves in search of a remedy of issues we had no control over, these have been sorted out very quickly. The software can be daunting to look at when you first begin to utilize it and in some cases confusing. How an app or software can be managed from device to device can change with each update requiring a new policy or script to manage the device/app/software. All of these issues have been sorted out by the amazing customer service provided by JAMF

Capterra-loader

Fantastic MDM for Apple OS and IOS Devices

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: What I love most about Jamf is the ease of use. The first couple of iterations while workable, did not do what we needed in the education field. What was the saving grace, was the customer support. They came up with work arounds for us until IOS 10 hit. This makes adding software to our district IPads a snap as well as policies for the student use. As for support, I ALWAYS get someone who contacts me within a couple of hours of submitting a ticket.

Cons: My main problem is that there is no find my device or location tracking as with other MDM's. We have thousands of student IPads and a lot of disappearing on a daily basis. This would be a great feature to have.

Overall: Ease of use, customization and customer support are the best. This product was designed for Apple products and that is where is shines.

We can now have a full you of and control of our client machines

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having ultimate control of our client machines gives us the Peace of Mind of knowing that our machines are being used with the functions that they were intended to. Being able to install apps and remove ass and change configurations at a moment's notice since our business and makes us a much more efficient organization when it comes to managing our client devices

Cons: I am hard-pressed to come up with the concert this product sure there are some features that I would like to see but the support is top-notch the product does what it says it will do and every iteration is just a wonderful improvement from the last version. I like that releases are not bugging. I like the support is still available. I like that they support the user groups

Overall: Total control of our clients

JAMF Pro revolutionized the way we manage Macs in our company. Less engineering and more client time

Oct 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the intuitive Smart Grouping and Inventory collection. We've tried numerous tools for our Mac deployments and JAMF was the only one that gave us the information we needed in a clear and concise format. It is an essential tool for our day to day workflow.

Cons: While the Inventory and MDM offerings of JAMF Pro are unrivaled it would be beneficial to see better RMM functionality and MSP support. In our environment we have to rely and JAMF and other solutions (i.e. Addigy) for in-the-moment RMM support. I would love to see active client connections to run script remediations and Terminal commands directly and/or integration with a remote control solution like ScreenConnect or TeamViewer.

Overall: The best benefit is limiting time I have to spend with assisting my Helpdesk with issues by pointing them to pre-built packages and policies in our JSS. Also Self service has drastically reduced the amount of help desk tickets, clearing up the noise for us to focus on more essential tasks.

Good all-in-one

Jul 24, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: jamf has an advantage of having MDM and policy/self-service built-in to one, and it manages macOS and iOS in the same platform. There are a lot of things that jamf does really well, and being one of the larger platforms it has a great community around it.

Cons: jamf has a lot of limitations and does some things poorly. They have grown in their release cycle which has helped with Apple's quickly changing landscape, but there's still a lot that is customized. Often you don't know there's a limitation until you're in the weeds and realize that jamf doesn't do it at all or doesn't do it well. Our environment (and most) have a lot of customization in order for it to run smoothly

Overall: Inventory and asset tracking, single location to manage all macs, lots of community support

My experience as Jamf user and Jamf administrator has been excellent.

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: At this point I can't imagine managing Macs any other way. The power, the usability. I love it all.

Cons: Lately I've found myself a bit frustrated with Jamf Support. It seems each time I call or e-mail it takes a few rounds of back-and-forth to explain some of the ins and outs of our particular JSS. I realize this is probably a byproduct of no longer having a dedicated support tech, but it's frustrating that the tech I'm speaking with doesn't immediately see a note or something indicating that I have a dedicated hosted instance (we have a DNS re-direct in place so at a glance our URL indicates that we might have an on-prem instance). This is more of a nitpick than a real criticism, though, as my issues are still always resolved by support!

JamfPro has become my Go-To Enterprise management framework for Mac OS.

Sep 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Support. That is the fulcrum for me, and Jamf's support is top notch. They address concerns, resolve issues and duly consider feature requests. You don't get the feeling that you are a faceless clone adrift in a sea of needy nerds.

Cons: There are some areas that still exist from the early days and they stub their toes on it occasionally. That is not an uncommon experience in the world of the MacAdmin. The difference with JAMF is that they are A.) Aware that these areas exist, 2.) They have a roadmap that generally drives the product towards the adoption of Apples latest tech and III.) are sympathetic to those that still rely on the legacy behavior to support older deployments and other edge cases.

JAMF Pro makes Mac management easy

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the information that is placed at your fingertips. I love the control you are given over the Apple devices in your company. JAMF Pro makes handling your user's machines a breeze. Self Service allows users to install their own software without your aide. Configuration Profiles allow for ease of management and total lockdown if necessary. The ability to have users set up their own printers is a support tech's dream.

Cons: We've had issues with the success rate of combining it with DEP in order to have a 0 touch experience. Sometimes it works and other times it does not or needs some pushing to get it going. The dream would be getting to the point that is advertised. The user gets their machine, logs in, and away they go. All on their own.

Overall: This product makes us wish we had a Windows variant. Everything is easier thanks to it. Imaging, policies, asset management.

Great experiences with Jamf over the past few years but there are quality issues creeping in

Oct 24, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best in class MDM management that allows us to get really creative with how we serve our user base.

The API is flexible and allows our developers to use Jamf in collaboration with a number of other tools.

Cons: Quality control around recent releases, where the push to meet new Apple functionality seems to come at the expense of function of existing features. A more robust test and release process is needed.

Feature requests can languish for a long time with seemingly no traction.

The Self Service app until the Jamf 10 preview wasn't a great user experience. Configuration profiles are clunky when they offer multiple options and can disable features accidentally.

Makes managing mac computers easy and intuitive

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The scalability of the software. You can manage 100 macs or 100,000 macs with this super easy to use MDM. It also has a diverse network of Mac Admins who constantly post creative solutions to expand Jamf Pro's capabilities far beyond what is already provided for you.

Cons: I would say that if you are new to mac administration it will take a little to get used to how the different parts interact with the mac. The other thing to remember too is a lot of the functionality of Jamf is allowed by Apple, meaning that sometimes Jamf is a little constrained due to what Apple allows you to manage with an MDM.

Overall: The ability to manage all my macs almost without interaction.

Jamf have been a first class company to work with from the initial engagement through to completeion

Oct 24, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: The Jamf product clearly has its roots as a software that was thoughtfully designed by System Administrators themselves who understand IT shop workflows.

Cons: The marketplace is crowded and there is a lot of competition. In some cases the competition is able to offer most cost effective solutions. This can make the Jamf solution a more difficult sell to management. The typical offset technique is that Jamf focuses exclusively on the Apple ecosystem and therefor it is unquestionably the best at dealing with our organizations fleet of Apple products.

Overall: Jamf helps us do more with left and adds real tangible value to the Apple devices used by the people who earn and learn at our College!

JAMF PRO - scalable & customizable to fit any environment.

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the scalability of this software (i.e. you can start with as little as 50 users and scale this into the tens of thousands. JAMF Pro is also very customizable and can be made to fit into any existing environment. Support is top-notch and only requires an active support agreement, which is required to run JAMF Pro and receive updates.

Cons: I least like the jumpstart requirement when purchasing this software for the first time at a new company. The on-prem version also requires quite a bit of patching and maintenance, though this can be overcome by opting to go with their cloud version.

The product has gotten better but still, lacks a few key features.

Sep 19, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Geat implementation of mac management all around. Great at being on time with apple updates and in tune with what Apple is releasing. Solid performance for the most part. Clear leader in apple management.

Cons: No way to screen share on demand. No way to see live what is happening. Third party updates are not simple to patch without tons of configuration and changes. Even on the new jamf pro 10 its still not seamless. Lots of time wasted on updates. OS updates and distribution are not very good and in some cases impossible. Reporting is non-existent.

Overall: A bit more controll over our apple MSP environments.

Make your life easier, use Jamf Pro.

Oct 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software allows me (one person in a K12 environment) to manage 1200 iPads without having to touch a single one of them. It allows me to create groups based on buildings/grade level/classes/etc. and assign different configurations to all of them without having to travel to the site.

Cons: There is so much to do that the software can be a bit daunting at first, BUT the classes that Jamf offers on its software (CCT/CCA/CCE) are extremely well-run and educational. If you use the software, do yourself and your folks a favor and take the classes.

Overall: Hands-off Apple management = a happier life!

Can't imagine managing Macs without it

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It's the most comprehensive management software and makes my job a lot easier when it comes to helping our end users get what they need and have a good experience in the process. I also like how much the community input matters and new feature requests are added all the time.

Cons: I don't like their support structure as much as I used to since now there are teams rather than specific people assigned to an organization. Sometimes it's harder to get the answers you need since the support engineer isn't as familiar with your organization's setup as they previously would have been.

An essential tool to managing Apple devices in our school.

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about Jamf Pro is it's overall power and capabilities. With a small support staff for a large number of devices, Jamf Pro allows us to perform and automate a lot of tasks that would have otherwise required hundreds of man hours to complete. It also allows us to provide Self Service options to our users which lowers IT operating costs. I can't imagine doing my job without Jamf Pro.

Overall: The restrictions mostly from Apple that limit what can be done from within Jamf Pro to manage both our macs and iOS devices. Jamf Pro is capable of doing more but often Apple simply doesn't allow it to do so.

Jamf Pro makes my management really easy. My Windows management colleagues are always jealous.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use. I can quickly train my Windows centric team, as well as less technical people throughout the company, to get useful information from the web console. I like that even as you get to more complex configurations, things still seem easy and intuitive.

Cons: Sometimes we have some weird issues while running policies. We've attempted database cleanups, and other maintenance, without too much luck. That being said, our support has been fantastic.

Overall: There are no other products on the market that do what this product does. Nothing even comes close as far as Mac and iOS management are concerned.

Our school district uses the JAMF products to manage Macs and iPads. The tools available work well.

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There are numerous levels to manage Apple products at. Once you have a structure built it is easy to deploy Apps and manage devices with or without user restrictions. Providing access to network printers is easy. Tasks that formerly took a long time by hand now are accomplished by policies applied to the device. It is very easy to configure new or reconfigure devices as staff comes and goes, or new equipment is purchased.

Cons: There is a lot of navigating through the pages (web interface) to accomplish tasks that are managed with multiple policies and configurations. An improvement to this infrastructure has been implied in a coming update to the software.

Overall: Far more efficient and effective Apple device management and deployment.

Great! Easy to use for both admin and users.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Self Service. Having that available for users to download and manage their macs, helps a lot in managing hardware and software.

Cons: Cost. It is pricey for the amount of users that we have (30 or so) but I still think it is necessary. I am the mac admin and my office is in Seattle and 98% of the mac users are in Portland. So having JAMF is key for me to manage hardware, software and all the mac users.

Overall: Just the ease to manage hardware and software and the ability to remote onto Macs. I work in a Windows environment so having JAMF really keeps things organized and manageable for my mac and mac users.

Customer service and the JAMF team are outstanding, very glad to have regular contact with them.

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Full suite is everything I could have asked for in a management and configuration application. Being able to configure everything from a web browser with the addition of the casper admin tools makes management accessible and easy.

Cons: There is a bit of a learning curve when starting to use this software. Nothing that can't be overcome with some work but some things aren't the most easy to identify.

Overall: Without this product we would have been unable to manage our new Mac environment effectively. There are a handful of other tools that we had looked at and this one was far and away the best.

Jamf is a powerful Apple device management tool.

Oct 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Jamf Pro has many practical features to manage hundreds of Apple devices across a network, including Apple DEP and VPP integration, software update and policy management, and self service.

Cons: It takes planning and training to integrate Jamf into the workflow to fully utilize the many features. There is no one way to do this since the infrastructure of Jamf customers varies dramatically, so on site training is recommended. Although the training is costly for new users, thankfully the JamfNation community is always helpful to bridge any gaps.

Great experience

Oct 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: THe interface GUI is great and easy to use. It makes the ease of use great for seasoned vets of the software to someone just using it for the first time. The community is wide spread and helpful with anything that you need. You can speak with a rep or someone across the globe and you will always find someone that wants to help you out.

Cons: The only issue that I would say would be the ease of getting to some of the training classes. I live in the Atlanta area and it would be great to have the 350 and the 400 courses in my area.

Jamf has changed the way our team provides support to pediatric patients in need of entertainment

Oct 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's easy to create specific profiles and smart groups to automate the distribution of content to our pediatric patients that meet their needs based on developmental age. We are so excited to begin implementing the healthcare listener in the hospitals we support now and that we will support in the future to continue automating our iPads for Kids Program further and ensure HIPAA compliancy.

Cons: Our team does not have an IT person, so we are relying on less technical people to implement our program. We are so thankful for an amazing Jamf support team because the program alone is a bit challenging to learn for people who don't have that IT/technical background.

Overall: Jamf has enabled us to transform our program from a fully manual operation to an automated and scalable model. We are now able to expand our program to hospitals across the country because of Jamf.

I use JAMF on a daily basis to manage over 8000+ iPads and 1500+ Macs in our K-12 School District.

Oct 24, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to see our entire fleet and manage them from my office. The integration with VPP and DEP is excellent for both ease of deployment and usability.

Cons: I don't like how the software doesn't limit you from doing something wrong - it basically enables you to go beyond the limits of the software and you only know you have gone too far when it breaks.

Overall: The benefits of the software are that you can control and manage thousands of devices from anywhere, anytime. What used to be done by visiting multiple schools is now managed from centralized IT.

Easy, intuitive and powerful

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The amount of control and flexibility that this software gives is incredible. I've used other MDMs (AirWatch and LanDesk), and this is, by far, the easiest one to use. It's quick to get up and running, the yearly costs are low (on-prem), and there are a lot of fun Cloud solutions that can be set up. If you manage Macs in any capacity-- this is the only product to consider.

Cons: Not in love with the training regimen (higher level certs require pre-reqs.), as the first two certs were basically reviews. The interface has it's own quirks, a universal search would be helpful. These are very, very minor, as the functionality of the actual product is great.

Amazing. Fantastic. Game Changing.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like that it can be customized to fit the needs of our organization with minimal effort. It's really changed the way our company supports Macs. We constantly hear about the PC teams trying to catch up or find similar ways to implement ideas the way we do.

Can't mention the immediate support that JAMF provides when we need it. They are always on top of it when we email or call. It's amazing that they find the time to be able to answer questions or provide support so quickly.

Powerful, but necessarily complex. Great support, darn good value

Aug 02, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support (including chat support) is great. There's a lot to it, so the "ease of use" suffers a little...but if it were too easy, it'd also lose a lot of power. They're always adding new features, and there's a public "Feature Request" page

Cons: Some weird issues pop up that only one person in the office knows the fix for, so I have a support roulette to find the right person (or someone who knows the right person). I'll stress again though that this is rare, and our instance is sort of wacky anyway, so it's a pretty minor "con". The iOS price used to be competitive, but is becoming less so as more vendors come into the market. Experience is great, but the MacOS price, for what we do, is far less competitive. It's very powerful though, so again, a minor con

Overall: Management of several schools/districts worth of iPads, centrally managed in a way that makes it very easy to keep up to date

My experience with JAMF and their support has always been great even when encountering challenges.

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I like the clean and logical interface. I find it very intuitive. The interface is usually quite responsive as long as the server is scaled properly. Which ours is now. :-)

Cons: We encountered a small glitch our last update (9.101 I think) where some of the text under the icons were in all capital letters which made some things hard to find because the text would overlap.

Overall: One of the primary benefits I get from this software is that makes my job easier and more efficient in managing our fleet of iPads and soon we'll be adding Macs.

I could not assist in managing AESD's computers without it!

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This software allows me to manage over over 10,000 devices with a tech staff of 14 including 1 tech director, 1 lead tech facilitator, 3 tech facilitators, 1 network tech, 1 server tech, 1 windows support tech, 3 level 1 techs and myself. I managed the OS side.

Cons: If there is any delay in loading pages. Sometimes I have trouble building smartgroups in a smart way - like when to use "like" or "is". There is not a lot I have to say negatively about this product.

Overall: I could not do my job without it,.

Wouldn't manage Apple devices without it. It has made our IT Department much more efficient.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use. It is so easy and powerful that we have allowed our teachers access so they can manage devices. This takes some of the burden off our department.

Cons: Some of the searching and sorting functions need improvement. For example you can't filter Smart Groups and in VPP Account Management I can't sort by app name.

Overall: The ability to keep track of devices and their update status. The ability to restrict student devices. The ability to hand a student a shrink wrapped device and have them up and running in minutes with no help from IT.

Jamf Pro has been a great product to work with

Jun 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Jamf Pro is a great tool to help with our imaging and inventory of laptops, desktops and IOS devices. Pushing out Apps is a lifesaver to our understaffed technology department. The product basically serves as a part-time employee for us.

Cons: I would like more hands-on training. All training has been over the phone and when we began, it was very over-whelming. I don't feel that I am fully utilizing the features of the product. The conference is way too far for us to attend.

Capterra-loader

There's nothing that comes close to this level of granular control.

Oct 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to centrally manage iOS and Mac devices with the sweeping abilities that it has. DEP, VPP, Configuration Profiles, Scripts...it's comprehensive.

Cons: Some of the auditing on what is applied to particular devices is very limited. Certain config profiles are buggy due to being originated in the JSS (Login Window in particular)

Overall: The ability to manage all aspects of the Mac ecosystem. As generic as it sounds being able to do it all in one place vs the Munki, puppet, plus, etc is not helpful in a large, face paced environment.

Jamf Pro saves us time and makes managing our Macs SO much easier.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Jamf Pro provides a framework and makes Mac management simple for novice admin, but has a ton of more powerful tools for veteran Mac admin too. It scales well and is great for both small for large environments. They have a great community of very friendly and helpful users and customer support.

Cons: On premise installs can be tricky for new admin with all the prequisite software (Java, MySQL). They do offer cloud service now, which is a great option for some environments.

I love it. Simple and gets the job done after setup.

Oct 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the zero touch aspect. Getting a user up and running fast is perfect. I also like how to can apply software from self service so wherever the user is they can get the software they need to complete their job.

Cons: Our only issue is getting it to work with LDAP. We have to manually hand the user account info into the jss after zero touch. If we can get that working where it is all automated will be great.

Overall: Zero Touch, it is an easy way to manage all our Macs and it is great for setting up a Mac.

I've been a Jamf Pro (Casper Suite) customer for nearly 5 years. Can't live w/o the tools or MN team

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use. Customer service (dedicated staff person). The classes and certifications offered around the globe. Jamf Nation community. The JSS Dashboard (web based). Compared to other Mac enterprise tools and MDM services, Jamf Pro beats the competition by miles. I've tried many too.

Cons: Still computing... will let you know when something pops out. I love that this software is Apple only. The focus there is great. Bye Windows folks.

Overall: No headaches. Ease of use. can teach others to use it easily.

One the the only company's to over Zero Day support

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very is to deploy Macs and Ipads Being able to sent Configurations and policies to Macs and iPads.

Easy to sent Restrictions to devices and to customize smart groups for deploy Apps and profiles

Cons: Does almost everything We need it to do. would like to be able to import some data to database records but using a third party software like MUT makes that easy to send commands to be able to do that.

Overall: Able to Track 20,000 iPads at are school district and have a record of who has and what apps are installed.

Jamf Pro has seriously helped my unit provide top level support to our Mac user base.

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: This software scales and you can implement one feature at a time to ensure that the administrators and users of the software are able to fully understand and properly utilize each feature.

Cons: The most annoying item that I experience is a very short time out of the web console, which tends to then freeze my web browser entirely. However, I have been informed that the techs are aware of this issue and are working on fixing it.

Overall: We can manage our Mac systems in an enterprise environment.

JAMF offers a great platform for managing apple device.

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: JAMF nation is one of my favorite things all the tools and resources . With the over growing number of mac admins the group and collaboration is amazing and everyone wants to help.

Cons: The support model changed and I feel that it has caused a decline in support quality. I understand that the company has grown and things need to change and evolve but my experience in the last year has not been what I had become to expect.

Overall: Save time on managing and configuring mac environment

Manage 25,000 ipads and 5,000 desktops. JAMF has been invaluable.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ability to customize the experience for the end user is amazing. We have used it to recover many lost/stolen devices. The teachers are able to use it to focus the class of iPads to a specific app and or task. the Service/Help is amazing.

Cons: It still has some of the old features enabled that are no longer needed and at times this can cause some slowdowns

Overall: There are so many benefits. Complete management of iPads Manage apps, Teacher control, elps in recovery of lost/stolen devices.

Been using Jamf for about 8 years and it is the best Mac administrative support.

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the easy to use and how it interacts with apple devices. Love the way you can use scripts, profiles and policy to make life easier. The database is clear and how you can customize it to make searching great. The support on the product is great and the community that it is build upon is amazing.

Cons: The only Con is having to customize DEP for example changing the email on contact is unavailable as of yet.

Overall: Helps me manage the apple environment across campus.

Excellent way to manage small to large deployments without all the hands on

Sep 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like being able to deploy new software titles and remove the old without needing to physically touch each device in the organization. Being able to control from one central point makes management of the devices not such a daunting task.

Cons: I would really like to see the iPads named automatically based off of the user that logged into them when the DEP step took place. Allowing a policy to enforce that name, once it has been applied. This would safe on hours of work renaming each students iPad and enforcing that name.

Overall: Fast deployment of OSX devices and iOS devices. Mostly hands free setup of devices as well is very nice.

Jamf Pro has made it easier to grow our MAC user environment

Sep 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have been introducing MAC's to the company that primarily use Windows's PC. Our challenge was to implement an environment that can support the MAC's in similar ways that SCCM is to Windows. With Jamf Pro, we are able to deploy, manage and control the MAC environment. Now with an acceptance to MAC's, the company is allowing the choice of a MAC or PC for laptop deployments.

Overall: we are looking forward to Jamf Pro 10 with the new Self Service GUI.

Complete enterprise-grade management for macOS and iOS devices (and almost any other Apple device)

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Impossible to pick one thing that I like the most. It provides excellent inventory reporting, powerful and reliable MDM management for devices, powerful software deployment, a complete admin interface that gives me everything I need to manage my devices, and absolutely top-notch customer service.

Overall: No downsides to the product itself, but a product of this quality doesn't come cheap. You definitely get what you pay for, but you have to have a healthy budget for it.

I have gone from one process to a new process, all with JAMF Pro

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use, very robust, scalable and best in class for Apple desktop support of Macs and iOS devices.

Cons: I wish there were more documented best practices that were easy to access.

Overall: Without JAMF Pro, I couldn't do my job. Many ask me, how did you possibly do your work without it? To be honest, I have no idea. All I know, I can do more, with less and be extremely efficient and strategic because of JAMF Pro. My customers love what I do for them and I can because the software makes it easy.

Great product that I have been using since 2009.

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use and also the reliability. I implemented this product at 4 separate company and at each one it has made the MAC environment stable and safe for all Mac users.

Cons: Scripting help would be appreciated. I don't not use the API features of this product but would love too with help. Also more descriptions of each item via the jamf help guide would be nice.

Overall: Ease of use and gives me the ability to manage my my Macs and images without no problems.

Overall, it's been a very good experience. With some ups and downs.

Oct 25, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the ability to provide a front end store for the end user. This allows us to empower the user to install what they need when they need it.

Cons: Some of the triggers in policies are hard to use and a lot of times don't kick off well.
The policy trigger frequency should be able to have custom days - currently the shortest time is 1 day and the next up is 7 days. If we could do custom, then I could set it to 3 days or 4 days, etc.

Greatest Software to Manage all Apple products.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the accessibility of the product and the ability to see the devices with ease and no confusion. Awesome with updates and making sure that everything is working as smooth as possible.

Cons: The issues that do arise can take a while to have processed or fixed. The support is fabulous on helping with the issue and discussing how it is impacting and trying to do quick fixes but it does take awhile to have a big issue fixed.

Capterra-loader

Easy to use, great product, worth every penny. Impossible to do what we do without it

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the ease of use and the pretty much immediate support that Jamf has towards Apple's releases.

Cons: The only thing that I kind of don't like is that it seems that the Jamf site does not play well with Chrome. But that may have changed with Jamf Pro v10. The same with managing on mobile devices previously on version 9, it was horrendous. But I believe v10 changes all of that.

Overall: Managing and deploying and being able to maintain our 1-to-1 program.

Overall, Jamf is an awesome MDM solution for Mac and iOS devices.

Aug 02, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software works; it is pretty robust. If you do run into trouble, their support team is second to none. Because they only provide mdm for Macs and iOS, the Jamf can do almost anything an IT admin would need to on a Mac or iOS device.

Cons: The back end user interface is a bit rough. I find it tedious sometimes trying to click through to get to places. If your new to Jamf or your organization is new to Jamf you will definitely need some basic training before you're fully up and running.

Overall: More control over Mac endpoints, less calls to help desk thanks to Self Service and maintenance scripts.

Support is amazing, export of logs would be a great feature

Sep 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Jamf Pro is easy to use and easy to show support staff how to manage. Creating policies and managing configuration profiles helps with larger companies when you restrict access to admin rights.

Cons: Not able to pull log results to xml, makes it harder to see when you have an issue with a policy. A self Heal being a default tool would be nice too, I have noticed that I have to re-enroll systems often or create one.

I've worked with JAMF Pro for the last six years. I've installed, configured, and managed it.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JAMF Pro lets me manage 15,000+ iPads, 800+ Apple TVs, and 1400+ Macs with ease. It is easy to setup and configure. The product features and options continue to grow, and JAMF release support for iOS and MAC OS updates the same day Apple does or sooner. The technical support team is the best that I've worked with on any software product.

Overall: It is so easy to effectively manage a large number of Apple devices.

seamless and easy to use. Makes some of the advanced features accessible without being dangerous.

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How you keep up with all the new Apple features and make it easy to use the newest Apple tech, tools, and processes.

Cons: Jamf 9.x UI leaves a little bit to be desired as far as scaling with the window. Configuration profile push failures are hard to track down and re-push. I would love a "push all failed again" button for configuration profiles

Overall: it powers my business. I would not be able to have my business without JAMF

Jamf has been an essential part of our workflow for the past 4 years

Oct 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to easily push changes to large quantities of devices and the usage of the API in everyday workflows

Cons: reliability seems to be one of our biggest pain points. recently we have been having a lot of server related issues that took a very long time to get fixed even with the help of jamf support

Overall: the ability to easily and quickly make changes to thousands of devices in a matter of minutes without much effort

probably best mdm for apple devices!

Jun 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: easy to get started with (beginners in macOS / iOS Management)
the jamf community Cons: nothing about jamfPro, but jamf certifications are in germany just available in Munich and Stuttgart

Capterra-loader

I haver been managing jamf at my organization for 2 years now. I have been exposed to it for 5.

Oct 24, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use and the intuitive design would be the best. I also like the suite of applications and how easy it is to reply applications and pretty much anything through self service.

Cons: The limitations in patch management options and custom reporting is harder than it needs to be. I am currently looking at a combination of products to over come this.

Overall: Less work, less phone calls, less emails

I love it

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use for most people. It is very easy to show other people how to use it and easy to set privileges for those users.

Cons: We have to pay for support. When I had my own TAM I had great support. When I have to call into the 800 number, it takes much longer to get a problem solved and you end up speaking to numerous people who don't know your system as well as my TAM did.

The product is best of breed for managing Apple devices.

Oct 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to easily manage both iOS and macOS devices from one place. The interface is reasonably clean and easy to use.

Cons: The products ability to do patch management out of the box needs more attention. Integrating some of the open source products into the product would be welcomed.

Overall: The ability to easily manage our Apple devices and maintain them with minimal admin and end user disruption.

Less hands on time needed to resolve users.

Oct 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to scope add/remove software and configurations at will. Able to 'lock down' some student machines with higher restrictions without the need to touch the device.

Cons: Some of the support setup that goes beyond the software it self is lacking. Part of that is a limitation of my own knowledge, but at times it is nice to have support able to help with some of those items.

Great product, great support, great company.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jamf Pro gives me the flexibility to manage my Apple fleet however I see fit. The interface is very simple, and the company is always very helpful.

Cons: When shifting between web interfaces it can take a while to find everything; it's mostly just being used to things being in a particular place and having to re-train my brain for the new location.

Overall: It's a complete Apple management system.

Jamf Pro is the best Mac/iOS management solution out there.

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I love how powerful Jamf Pro is. It is possible to do just about anything with Macs, Apple TV's, and iOS devices. The customer support is great.

Cons: I wish Jamf had more ability to track devices. This is a very specific complaint and one that may not be fair considering limitations imposed by Apple but it would be great to be able to get specific addresses for lost devices.

Exceptional support. Excellent Features.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I am able to manage every aspect of my Mac workstations with minimal effort. When I run into a need that is not baked in, scripting options allow for tremendous customization.

Cons: I honestly am hard pressed to think of anything I don't like about jamf Pro... I do wish some of their suite apps were web based rather than stand alone.

Overall: My environment is well managed and runs very smoothly.

Great product for managing Apple devices.

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money

Pros: Easily able to deploy apps and restrictions to our Apple devices in our district through the Self Service application.

Cons: Occasionally have database issues which require contacting support and rebuilding the database. Which then causes our JAMF system to be down and users unable to download software that we have pushed out to their devices from the Self Service app.

JAMF is THE WAY to Manage your Apple ecosystem!

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Extensibility, and customization, zero day support for the latest OS releases. The customer support is second to none-they are the most responsible of any of our vendors. The techs that handle our incidents are always the right people for the job!

Cons: Pricing needs to be more competitive and scalable based on installation base. There is little to not like!

We have been a Jamf customer for years. Zero day support for os. The customer support is amazing

Sep 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The scaleability. Ability to have zero day support for os's. The flexibility of its many uses outside of system administration. I.e. Notifying users using Jamf helper. The ability to help recover lost devices.

Cons: Where is Jamf Pro 10! Haha. Self service could be so much more. Often times it would be nice to have better dashboards. Not a lot of cons honestly.

JamfPro allows us to minimize our tech support costs and streamline our processes

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity of use while still providing powerful remote configuration tools and lightning fast computer imaging

Cons: The price can scare off some people as it is more expensive than other products...In our experience this higher cost is recovered in less staff needed to accomplish our needs

Overall: Increased efficiencies in support and distribution of Macs and iPads...Reduced personnel expense

Better than most competitors

Oct 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Offers zero-day support for Apple OS updates, and has a more-complete implementation of the MDM spec. Also uses an agent on macOS to add management options.

Cons: Support is sometimes inexpert or needs assistance following a workflow, and bugs in software often persist for several versions.

Overall: Provides the ability to use Macs within the environment and address compliance concerns

Managing laptops and mobile devices

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, the information provided the inventory screens, being able to update machines without having to make desk side visits (a plus when managing hundreds of devices).

Cons: There really isn't anything that immediately springs to mind as far as cons go. Going from somewhere without any management software to someplace using JAMF has been wonderful.

We were in need of a product like this to help us customize and standardize our Mac deployments.

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are so many things that you can do with the software that are beneficial in both an individual and a lab setup. It is helping us streamline all of our processes with the Macs and in the end will make imaging less of an involved process.

Cons: Because it is such a robust tool, there is a lot of higher level configuration that needs to be done. This adds a little bit of time to setup with the extra research that needs to be done.

Overall: Standardization, customization, advanced feature deployment, automation, inventory management,

The easiest way to keep our Macs in compliance

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to quickly configure all the Macs in our organization to meet our rigorous compliance requirements. Once done, we can very simply prove that status to any auditors that ask.

Ensuring that every machine is secure helps our IT team sleep soundly.

Cons: There is a rather steep learning curve. A lot of that is the because of the power of the tool. The majority of what can't be accomplished in the UI can be managed with custom scripts, which also requires a certain comfort level with programming.

JAMF Pro is the undisputed king in Apple Device Management solutions arena

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integration with current infrastructure, granularity in management options, ease of use, available support model and training, regular updates that matches Apple's own update cycles.

Cons: Only drawback is it's dependency on MySQL for DB. Add Microsoft SQL server in the mix and this'll truly become flawless.

Overall: Management of Mac Devices globally. Incredible scalability.

Have worked with JAMF Casper and now JAMF Pro since 2008.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and intuitive. Great reporting and automatic software install. Self Service is a god send and makes support of users a breeze.

Cons: Initial cost of rollout can be expensive and keep some potential customers from adopting. JAMF Now has helped with this and gets users in the door to see the benefits of this product.

Overall: Mac and iOS management made easy.

Jamf Pro is simply the best MDM out there!!!

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jamf Pro is very reactive to what the end users want and does their best to implement all feature requests that people ask for. Jamf Pro is also great at taking advantage of additional features of new Apple devices and operating systems, both, iOS, OSX, and now even tvOS

Overall: It very much eased our deployment of all of our 1:1 iPads in our school district.

Long time user, works great most of the time

Oct 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: What do you like most about this software?
It does what is says it does very well. That is why is they are the #1 Apple Mgt software.,

Cons: Cons: What do you like least about this software
It sometimes breaks, and support is sometime hard to get support. I like the fact they added support hours, but it does not fit with our hours all the time.

Have been using JAMF for almost 9 years. I am thankful everyday to have found this product.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support and my TAM is great! I love the Apple centered focus in a world of Windows. JamfNation is a plus as well. I love Self Service

Cons: Recon app has been a frustration for me. the app hasn't been working properly for a few versions now.

Overall: Allows management and troubleshooting to be effectively done. enables users to manage their machines. Simplifies deployments

Your Apple Device MDM Best Bet

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Integrates well with Apple's Device Enrollment Program and Volume Purchase Program for hardware and software respectively, also works well with Apple Configurator. Powerful, you can push apps, updates, and other maintenance tasks to devices (individually and by groups).
JAMF used to be a lot more complicated, but it's improving significantly with every update. Tech support is excellent.

Cons: Complicated - not entirely JAMF's fault, but could be simplified
Cannot "break in" to devices locked by the user with Apple ID - if a user forgets login creds, you have to go to Apple to have the device unlocked.

Overall: Total management of all iPads in our school district

JAMF is the best of breed software for macOS and iOS

Oct 25, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Does what it advertises and has zero day support for latest OS versions. Has a great API that can be used for integration with 3rd party applications and in house needs.

Cons: Site scoping is difficult and packages and scripts do not have ownership information or date and time stamps for creation.

Overall: Able to manage 10k+ devices with less than 10 admins.

We've enjoyed JAMF since we bought it.

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You have a lot of aspects management covered. Easy to use and the improvements of JAMF PRO 10 make using the platform quicker.

Cons: There are some features that are a bit buggy. Better encryption reporting is something we would like to see.

Overall: Makes support easier for our field services group. Lowers the amount of touches anyone has to do towards the device.

Easy to use and easy to find solutions with in JAMF Nation.

Sep 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact this is a great tool to manage all of our Mac's in our enterprise and super powerful to handle mass deployments of software to the clients.

Cons: Windows with in policies do not stay collapsed. Every time I go to this feature I have to manually collapse the menu's.

Overall: Concise reporting. Manage large deployments of applications.

We love using JAMF to manage our iOS and Mac devices

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use of the interface and the knowledgebase that JAMFNation provides is excellent. We love the ability to deploy devices without user interaction.

Cons: We would like to see the iOS devices be named automatically based upon the user's name that enrolled the device. This option was available when we used Airwatch MDM.

Best Product for managing MAC

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It works really well and it is very usable. We run SCCM for management of our Windows devices. JAMF allows us to reach management parity for macOS devices.
With Jamf Pro, we are able to deploy, manage and control the MAC environment.
JAMF Nation community is wonderful for learn and sharing information about how to manage.

Cons: No effective built-in software patching tools
Reporting function need improvement and allow customs reports
V 10 need to be release

CCA administering two JAMF Pro instances for two large school districts.

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been constantly tweaking our 1 to 1 iOS environment since day 0, three years ago. JAMF Pro makes it easy to integrate more restrictive controls with our SIS. This gives our school administration the keys to make changes per student on the fly without waiting for IT to implement broad restrictions. This has given the granularity our administrators have asked for in the speedy timeframe they want it.

Cons: The Mac OS administration gives you so much control that we sometimes get in our own way. We find a new/better way to manage something in Mac OS only to complicate our system as a whole and potentially negatively impact a previous configuration.

Jamf Pro has gotten so much better through the years we've used it.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the granularity of the product. I like the ability of being able control apps/devices any way we choose.

Cons: Not that big a deal but sending in an email for support and having to wait for someone to respond. With that said, they always respond very quickly and almost always solve my problem if possible in the product.

There are some great tools, but I wish knew more, but I'm learning.

Oct 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The ability to block and quickly push apps to iPads. I really like to create groups, such as, iPads without Safari and groups with Safari, for students who are not responsible users.

Cons: Still having troubles loading larger software packages or certain packages, such as, Microsoft Office and Adobe Flash and Java.

Pretty awesome! Tech support is awesome. The management of our devices is awesome.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tech Support
Management abilities
Functionality is easy
Reporting is awesome
Love the management over the Apps

Cons: I liked it better when we had our own specific tech support/account mgr. You get used to work with the same person.

Overall: To be able to manage all these devices from one place. What other benefits would one want or need!

Jamf Pro is the standard

Oct 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The best thing about Jamf Pro is being able to hire engineers that have been trained in the solution. When you work for large organizations, this helps.

Cons: Currently open source products like Munki and AutoPkg do a better job of handling routine software patching. Hopefully this changes soon in Jamf Pro v10.

Useful for reporting and policies

Oct 25, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Handles collecting inventory and managing devices with policies to meet organizational objectives. Good support and community.

Cons: Lack of options for non-App Store software deployments compared to other options. Complicated server configuration and requirements.

Overall: Management of Mac devices to meet organizational objectives.

Jamf Pro is the best product for managing Apple products.

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that Jamf Pro supports all of the Apple MDM features day 1 for all new releases.
Jamf's training is top notch.
It is easy to use.

Cons: Jamf needs to fully automate patching as promised a few years ago.
I would love it if the JDS issues were resolved so I could actually use it.

Overall: Ease of use, and great support.

Couldn't live without it!

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using jamf pro for over 2 years an we couldn't manage our Macs as easily as we do without jamf pro. jamf is flexible enough to support 1-thousands of Macs.

Cons: Unable to connect to Active Directory easily and remote in to Macs no matter their location. I have no more cons. I had to type more.

Extremely powerful MDM for macOS.

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: web-based, multi-platform compatibility, very quick setup and implementation, hundreds of features and room for customization.

Cons: Still requires many tasks to be scripted, this is improving with each iteration. Hoping that new versions include further UI and branding options.

Overall: Ease of deployment and management for macOS.