The Mail Track Company

MailTrack

4.5 / 5 34 reviews

Who Uses This Software?

Anyone sending emails from Gmail


Average Ratings

34 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $4.95/year/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Support
    24/7 (Live Rep)

Vendor Details

  • The Mail Track Company
  • mailtrack.io
  • Founded 2013
  • Spain

About MailTrack

MailTrack.io is an email tracking extension for Gmail and Inbox that lets you know if the emails you've sent have been read or not. Mailtrack extension adds the double check marks to your Gmail. Fully compatible with the most popular productivity apps, including Rapportive, Sidekick Hubspot Sales, Boomerang, Yesware, Streak CRM and Dropbox extensions. For Chrome, Firefox and Opera browsers.


MailTrack Features

  • A/B Testing
  • Audience Segmentation
  • Campaign Management
  • Event-Based Notifications
  • Location Tracking
  • Team Management

MailTrack Reviews Recently Reviewed!


Capterra-loader

Didn't feel right at first but I don't think I'm going to get rid of it ever

Jun 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can keep track of who opens the e-mails, at which time, how many times, etc. It's very useful as it allows me to have a clue if my e-mails are getting 'there' and if the recipient replies or not out of their own volition.

Cons: It *is* a bit of a privacy breach, especially because the recipient might not be comfortable and there's a mailtrack logo on the signature to clue them in if they happen to notice. But it's not a big enough con.

An EXCELLENT way to monitor your business emailing campaigns

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's proved to be the best addition to my Gmail this year. I just use the free version of MailTrack but I use it all the time: it's definitely the best way to know if the person you are emailing is ignoring your messages without opening them, or if this person has read your email 12 times. I love the fact that you receive a notification each time the person you emailed reads the message. Also, you can check the hour when he/she read it. Also, even in the free version, you can get rid of the Mail Track signature, which is an excellent thing for business emails.

Cons: I wish the free version could have some more features: for example, checking when a person has opened your email when this person has read the email several times. Besides, when you email at least two people, you don't know which one has actually opened the email, there is no detail.

Capterra-loader

Excellent for tracking emails sent

Jun 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love this application because it allows me to know the status of the emails I send, whether they were read or not, this allows me to make quick decisions in certain cases, apart from being an application that I can use for free.

Cons: Although it seems to me an excellent application, I consider that one of the contras may have, is that I can not see the status of the mail I sent on my mobile devices because for now the application is not available to them, and also maybe The recipient of the mail may feel offended to see the email tracking as an invasion of their privacy.

Capterra-loader

Does what it says it's supposed to

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I liked that I could see who read my emails not only on the desktop, but also in the Gmail app on my phone.

Cons: I shouldn't really complain because I was using the free version, but it would have been nice if the branding/signature it places in your emails was less obvious.

Overall: I could tell when someone read my email.

Good simple mail tracker for small businesses that want to pay for the service

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This mail tracker is easy to set up and easy to use (always a plus), great stats on each opened email (time, place, number of opens, etc.)

Cons: Not too many features and functionality, I ended up changing because the free version makes you keep the Mail Tracker signature (which no one wants!). Many other free options out there that do not require this.

Very useful tool

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Track who reads your emails. You get notifications for those emails that we reopened and very easy setup.

Cons: The most annoying part in the free version is that your can't remove the mailtrack signature without seeing this popup with their plans

Best Free email tracking for gmail that works on my Android gmail app too!

May 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It gives me check marks on mails opened, not only on my desktop , but on mobile, plus pop up Email alerts and email notifications.

Cons: Free version does not give access to the activity dashboard, which would give me a list of all contact that have opened my emails.

Overall: Great Free Software for knowing when customers are opening my email, so I can contact them right away.

Capterra-loader

Perfect email tracking extension for Gmail!

Apr 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This lets you know when your email was read and it works with other email tracking tools perfectly. I use it with Chrome and it works perfectly. Cheap yearly cost.

Cons: The MailTrack marketing in the emails is annoying. The features are fairly basic, but the cost is low at least.

Simple & Super Useful

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It tracks all your emails you send! Know when your email is delivered, when it is first opened, if they open it several other times.

Cons: Super basic. However the tool is very cheap. May be helpful for small businesses and organizations. However there are more in-depth and better tools to help with email marketing if you are a larger company.

Capterra-loader

MailTrack is a must have for all the professionals out there!

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I came across this product a few months back. I was struggling with problems in communication, this product has literally solved all the issues. I get to know who has read my emails and at what time. This helps me keep track of all deadlines and keep my juniors under check. It also got integrated with Gmail app on Android, which has made my job much easier!

Cons: I hate the small tag "sent by mailtrack" which is added to the bottom of every mail I send. It is a bit pricey for the utilities it offers.

Overall: Tells me whenever my mail is opened!

Capterra-loader

Know exactly what happens with every mail you send!

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The tool helps you keep track of the mails you send. You can know when your message gets delivered, read, checked and even when it gets read again!! Its supported by Gmail so don't worry about that ;)

Cons: Sometimes, if the email has multiple recipients, it can get pretty hard to know who opened it unless they use Mailtrack too. If they have a mail tracker blocker, then we are out of options... there is no way you´ll track those users...

Capterra-loader

Track emails very easily

Apr 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: It is an extremely simple tool to know who, when and where opened your mail, making sure that the information reached its destination properly

Cons: While nothing is truly free, in this application you notice a little more with the amount of advertising that you enter in its free version

Capterra-loader

Finally, when I read the emails

Mar 30, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: He helps me a lot with my clients. Because I know who I reach, who read and from where very easily and this reduces you a lot of time in the sales process. Great

Cons:
Too much publicity if you do not buy the premium version and considered that it does not have many functions to pay for it

Capterra-loader

I know who reads my emails in a matter of minutes

Mar 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software has helped me a lot in my company because when my clients have chosen my email, the location and exactly what minute they read it. It is really useful!

Cons: It has a lot of publicity, while I send my emails I'm very annoyed by the publicity that has mail because it does not let it be very efficient!

Capterra-loader

Amazing I can know who read my mail

Mar 26, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a very good software. It allows me to know when a person opened the mail, where he opened it and I can even have these statistics. The truth is very useful in the workplace.

Cons: It has too much publicity, this becomes very uncomfortable because it takes a lot of time when sending an email. not very practical

Nice tracking tool for emails

Mar 26, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Easy set up. Opportunity to manage notifications, so that you can get notified in real times when someone opens the email - not all competitors have this feature

Cons: I would consider changing mainly two things: (i) in the free version you are forced to keep in the email the company signature which is quite annoying - many alternatives don't oblige you to do so; (ii) cannot track who opened the email when you send multiple emails

Capterra-loader

Good application for email tracking

Mar 17, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It helps to keep track of emails. In the area of commercial approach it is very nutritious because the seller can know precisely if the shipment of the print run has been read. Excellent application!

Cons: Too much publicity in the application, which does not make the sending of the email fast. It lacks functionalities that help a company to specify more information; as statistics.

Overall: Mailtrack helped me a lot in my company in the sales area. Since I knew an estimated time in which I should send a new email to the prospects.

Mailtrack helps me know who is opening what I send.

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I really like using the Mailtrack software so that I know when I send an email that the receiver actually opens it and I can be a bit more sure that they actually got it.

Cons: I don't mind a monthly fee for using the software but sometimes I find that it is not as necessary as much as I use it compared to other months.

Capterra-loader

Incredible, it has worked perfect

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is an incredible software that lets you know how people react to the emails you send, informs you if they read it, how long, from where. It allows you to get statistics from your emails

Cons: The truth is a good software, easy to install, it connects with your mail but when you remove the option to send with your code in the mail an advertisement opens and it is uncomfortable because each time the option is removed, this advertising appears

Use it every day to track important emails. Real-time alerts are very useful.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to install and use. I have a "pro" subscription but like the free option for personal accounts I rarely use (so I'm not concerned about the "Sent with Mailtrack" message). The "coming soon" for Android would be great, and their new $2.50 a month "Basic" subscription might be a good value for those rarely used accounts (I'm thinking about it).

Cons: It would be nice to have delayed sending, which some other similar products have (Boomerang, Bananatag) and the ability to track two accounts (personal, business) without needing 2 subscriptions. But I get the latter might not fit their business model.

Overall: Knowing my emails are opened is very useful. Real-time alerts allow me to be ready for a phone call or email reply. It's particularly nice when an old email is reopened and I can anticipate a repeat inquiry.

Capterra-loader

You'll be surprised how helpful it is for your business.

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Knowing when, and how often, clients and leads open your emails is empowering. The software is simple to set up with gmail in just a couple clicks. Basic functionality is free. More powerful features are available at a very reasonable price.

I love Knowing

Sep 06, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Being able to track who has opened my emails helps a great deal in knowing who to concentrate on. When I am able to take care of those who show an interest faster.

Cons: When you first get started you will receive notifications every single time. This can be a bit of an issue getting several emails saying they opened it. The check marks are more than enough for me.

Overall: It allowed me to stay on top of the work that I do. Knowing who has opened my emails in response to their requests allows me to then focus on them first.

One of the best application. I was using sidekick earlier and mailtrack is much better

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: The daily review and follow up is an excellent feature. I like this and it is simple to use, hassle free. There is nothing that anyone will dislike in the software. Best of its kind. When searching for good mail track software, I found it.

Overall: Get instant feedback as whether the client has read my mail or not. If some one has not read the mail for a couple of days, I can call him up and inquire.

Perfecto, util y necesario para nuestro trabajo!

Aug 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is the application that I make of it for my daily work and work processes. As well I also find it very novel, useful tool of work and also a current software to the needs of the current times.

Overall:
The benefits I get from this software is the correct information in time and form of the reception of my emails

Helpful and Easy to use.

Aug 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Notification. When someone read one of my email mailtrack notice me that the email is viewed. This thing helps a lot.

Cons: Reminder. Like sometimes I'd like to know that is the email viewed by the person? Because I'm seeing him/her on social media that means he/she is active on the internet but still didn't read my email.

amazing work by you all

Aug 27, 2017
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: features, easiness to use that is it.

Cons: Sent to any mail then mail track involved showing. I think that not be required bcoz I can uninstall the mailtrack.

It's a great tool to used in your Gmail account and keep track of your emails. It's a great product.

Aug 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Keeping track of mail
Integrate within Gmail and new mail automatically
Ease of checking
Usability

Cons: I have already mentioned this to them
- It is not integrated with Outlook. For professional it is of no use until and unless you expand product platform usability.
- You don't get to see who has read your e-mail, particularly when there is more than one person mark in the email. The only possible way to do is to refer it to them about mail-track. But sometimes I don't want to reveal and say, "Buddy, I am tracking my email". To over come this, you just have to write a script where whoever opens the mail, their initials get recorded and the user can easily notify who has read your email and at what time.
- Many times, bugs in the system recorded, where when I open the sent email, I get notified saying someone has opened the email. This creates confusion when I look at the history of opening the email.
- It should also start giving tracking of the content link in the mail. This feature is majorly required by publisher and networks where they do email marketing to their potential customer. In order to find the bug into the database and find out who has opened the email and took necessary action. This would be a great feature to be added in order to monetize brands email marketing campaign.

Overall: The one which I mentioned in my Pros section.

Mailtrack has simplified my work a lot. I'm glad you found it. Thank you Mailtrack staff!

Aug 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The immediate information of the reading of the emails.I no longer need to call to confirm receipt of important emails.

Awesome. I came to know of this software through one of my friends.

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The replies which we receive can be monitored. Through this software we can come to know whether the mails which we are sending are actually being read or not. In business it becomes all the more important as we can know that the reply which we have received is an genuine reply or just a copy paste of an existing template.

Cons: After downloading the software into the system Mailtrack only shows the status of the mails which were sent after the Mailtrack has been installed. Actually after the software gets installed it should cover all the mails present in the Sent box. By this it will become much more useful as it will show whether the earlier mails (before Mailtrack was installed) were opened or not.

I just began working for the Better Business Bureau. It makes my job so much easier!

Aug 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Basically the functionality. Do you know how much easier it is to know when someone has read your email? Now I know when to make that crucial follow up call.

Cons: Having to remember when to remove the emblem at the bottom of email. I don't think all customers appreciate knowing that the email is being tracked.

It is perfect when you need to follow up on people.

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That says as soon as the person retrieves your mail. Then, you can follow up on the communications sent.

Overall: I can see exactly when the person saw my mail. I can use the feeding as a prove that something was reviewed or sent.

Not all mails are tracked properly , specially mails to company servers.

Aug 23, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: Ease of use , it just is ingrained in the email and u keep getting updates about also the double tick is so simple to understand

Cons: its inability to trace each person in cc, reading the mail. Also some company servers security does not allow for the update on mail read or received

Awesome but not perfect

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Notification is cute for notify you the email read, it pops out which is thoughtful. It also has email notifications, which is comprehensive.

Cons: No Mailtrack so far for iPhone and iPad, it is a pity. Also, hope the notification via email could be selectable, let users decide which email wants notification via email which wants the pop-up conversation.

Vendor Response

by The Mail Track Company on August 24, 2017

Dear Binbin, I am glad you like Mailtrack. You can activate/deactivate emails notifications for each email using the "bell" icon in the compose email form. Eduardo Mailtrack Founder

perfect

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it helps me to watch if my clients read my emails and if they don't read them . and I'm happy that I receive email notifications. there is nothing to dislike about this software. it helps me in every single day of my life and I feel in touch with every thing that happens with my email.

Overall: I have benefits of knowing if my clients have read my emails or no, so if no I call them to ask what happened.