The Mail Track Company

MailTrack


4.5 / 5
62 reviews

Who Uses This Software?

Anyone sending emails from Gmail


Average Ratings

62 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $4.95/year/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Support
    24/7 (Live Rep)

Vendor Details

  • The Mail Track Company
  • mailtrack.io
  • Founded 2013
  • Spain

About MailTrack

MailTrack.io is an email tracking extension for Gmail and Inbox that lets you know if the emails you've sent have been read or not. Mailtrack extension adds the double check marks to your Gmail. Fully compatible with the most popular productivity apps, including Rapportive, Sidekick Hubspot Sales, Boomerang, Yesware, Streak CRM and Dropbox extensions. For Chrome, Firefox and Opera browsers.


MailTrack Features

  • A/B Testing
  • Audience Segmentation
  • Campaign Management
  • Event-Based Notifications
  • Location Tracking
  • Team Management

MailTrack Reviews Recently Reviewed!


It's a great tool to used in your Gmail account and keep track of your emails. It's a great product.

Aug 26, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Keeping track of mail

Integrate within Gmail and new mail automatically

Ease of checking

Usability

Cons: I have already mentioned this to them

- It is not integrated with Outlook. For professional it is of no use until and unless you expand product platform usability.

- You don't get to see who has read your e-mail, particularly when there is more than one person mark in the email. The only possible way to do is to refer it to them about mail-track. But sometimes I don't want to reveal and say, "Buddy, I am tracking my email". To over come this, you just have to write a script where whoever opens the mail, their initials get recorded and the user can easily notify who has read your email and at what time.

- Many times, bugs in the system recorded, where when I open the sent email, I get notified saying someone has opened the email. This creates confusion when I look at the history of opening the email.

- It should also start giving tracking of the content link in the mail. This feature is majorly required by publisher and networks where they do email marketing to their potential customer. In order to find the bug into the database and find out who has opened the email and took necessary action. This would be a great feature to be added in order to monetize brands email marketing campaign.

Overall: The one which I mentioned in my Pros section.

Capterra loader

OK at what it does...sometimes

Oct 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: After losing Newton and Astro, I wanted a solution to track emails that was easy to use and available on desktop and Android. MailTrack was seemingly the most popular, and it integrated to Gmail so I figured why not.

Overall it's been an adequate replacement for the email tracking in the two apps above, but not a GOOD replacement. What I like about it is that it has good notifications through Chrome and on your phone. It's well implemented on the desktop in my opinion, I just have it set to be always on and I can customize my settings for where I want notifications and how often. It does the job well from the desktop.

Cons: The mobile setup with Gmail was a pain. I enabled it and it was working for awhile, then randomly it stopped working. I tried installing it domain wide instead, so we'll see how that works. The fact that it's a bit of a hassle to install and then questionable about whether it stays running is not something I like about a software like this that I rely on for sales.

Another issue with it is that the tracking is not QUITE as good as Newton. Newton would only alert you when someone else read it, and could even tell who was reading it. MailTrack alerts me that an email is read every time that I open it, which clearly is useless. However it's not the end of the world knowing that I personally am in the email so I disregard it.

Overall: The software works pretty well for tracking opens. That's really all I ask of it, and for the most part it has filled that job pretty well. I mostly get the notifications, and once I refigure out the mobile part to be working again then it should do that job pretty well across all platforms.

Use it every day to track important emails. Real-time alerts are very useful.

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to install and use. I have a "pro" subscription but like the free option for personal accounts I rarely use (so I'm not concerned about the "Sent with Mailtrack" message). The "coming soon" for Android would be great, and their new $2.50 a month "Basic" subscription might be a good value for those rarely used accounts (I'm thinking about it).

Cons: It would be nice to have delayed sending, which some other similar products have (Boomerang, Bananatag) and the ability to track two accounts (personal, business) without needing 2 subscriptions. But I get the latter might not fit their business model.

Overall: Knowing my emails are opened is very useful. Real-time alerts allow me to be ready for a phone call or email reply. It's particularly nice when an old email is reopened and I can anticipate a repeat inquiry.

Capterra loader

Great way to know when clients have seen my emails

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I used to wonder if a client had received my email or not. But now I don't have to wonder. MailTrack sends me a notification when the email has been read. This can help make sure I am giving a client adequate time to read and respond and yet also follow-up with them as needed (for those that might get side-tracked and forget to respond).

Cons: It can't tell who opened an email when you send to more than one person. It would be nice if it would.

An awesome tool to keep track of your business emails (tested on Gmail) !

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: MailTrack changed my relationship with emails : is your contact ignoring you, or being interested in you message ? You can check in one sec if the email is read ; it is integrated easily on desktop and on mobile. Real-time alerts are so useful for me, on a daily basis! You can even check the hour of opening, which is a great for business.

Cons: At this point it cannot be integrated with outlook which is bad. Unfortunately there are very often bugs (some read emails stay "unread") so it's not 100% reliable. Also the free version is quite unsastifying when it comes to determine who read the email.

You like track work of other people and attitude to you? That's something for you

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Of course, the browser goal of this software, if your e-mail was open. It's install if you're a seller, you can check if your email was installed, how many times and by who. You can use it in your sells strategy, its great and powerful tool.

Cons: advertisements, this tool is for free and I can understand this strategy of showing so many Ads, If you want to install this software without AD's you need to pay and they're gonna be gone. But is soo browser. Like install $ give you the freedom

Overall: It's one my first moves to instal this plug-in when I install google chrome on new device. General must have in my workshop of browsers tools

Capterra loader

I can't imagine work without MailTrack.

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you are a seller this tool must be in your browser. Mail Track give you possibility to track how your offer was received and how many times someone checked your offer. Using this feedback you can modify your sells strategy and improve.

Cons: Aggressive advertisement really make me angry but I can understand they are shows up only in freemium options.

Overall: I can't imagine my browser without this plugin.

A great extension to keep track of when emails are being read by the receiver

Nov 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Very easy to install and configure.

- Free version can also be used to track whether an email is read or not in addition to pro version.

Cons: - Still not supported in Outlook.

- The receiver can easily find out that the sender has sent the email with the ability to track when the email has been read.

Overall: - An amazing tool that can be used to keep a track when an email is read.

MailTrack lets you know when your emails are opened

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MailTrack is a great program that lets you know when your emails are opened. If you are in sales, it is a great tool! It allows for an extension on Chrome. It offers unlimited email tracking. The pro version provides full email metrics and customer support. It has a free version as well, but offers more features with the pro version.

Cons: It is a great program and there is nothing negative to say.

Overall: Being in sales, it is important to know when my emails are opened and this program does just that!

Track your Gmails

Aug 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Even its free version you can track your emails in Gmail if they opened or not.

Cons: When you send email more than one recipient, you cannot track recipients who do not use the MailTrack.

Overall: In the business world, it is very important to know if your emails delivered to its addresses. when you use MailTrack you don't need to call your recipients to ask if your email delivered.

Capterra loader

Track your Emails (Real-Time) with detailed Analytics

Oct 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you're in Marketing or Sales, one of the key metrics you should track is the Open Rates of your Email, although Open Rates doesn't convey you got Conversions, it's still an important KPI because you're knowing what type of Emails are getting Opened and if that specific type of Emails got significant amount of Open Rate then learning and analyzing that Email is a must. Mailtrack does it job great and one of the best thing that could happen is you can use it for FREE. This saved me a lot of time and Mailtrack really cut my Prospecting time into a more manageable chunks. This is also a must for Freelancers who are doing Cold or Warm Emails.

Cons: Maybe because Mailtrack's Logo can be found on a Free Version, it might convey something like a Privacy Intrusion but that rarely happens and you can always indicate your Emails have a tracking feature to remind that your recipient is important in any place of your Marketing or Sales Funnel.

Overall: Really Good Software!

Capterra loader

Simple to use streamlines my time.

Jul 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: is a quick download application that allowed me to know during the time I have been using people who read my emails in this way to know the people who discard my information.

Cons: for people who work in sales, it should go very well, in my case, education is fantastic because it has allowed me to know the students and colleagues who receive and read my information is very practical.

Overall: I have to send different information every day. Having this tool has been very helpful.

Capterra loader

Easy download and very fast application.

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I work in the sales area and this application has allowed me to know which of the clients have received and read my information in this way discard the clients that do not give an answer to the mail, the download is quick and easy you can use the free download or other options for more equipment and with better benefits.

Cons:

really since I use this application I have not found anything negative but I brought positive things for the truth of informing me once a contact has read my information so I take better advantage of my work and attract clients who are interested in our services.

Capterra loader

Didn't feel right at first but I don't think I'm going to get rid of it ever

Jun 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can keep track of who opens the e-mails, at which time, how many times, etc. It's very useful as it allows me to have a clue if my e-mails are getting 'there' and if the recipient replies or not out of their own volition.

Cons: It *is* a bit of a privacy breach, especially because the recipient might not be comfortable and there's a mailtrack logo on the signature to clue them in if they happen to notice. But it's not a big enough con.

Capterra loader

Excellent for tracking emails sent

Jun 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love this application because it allows me to know the status of the emails I send, whether they were read or not, this allows me to make quick decisions in certain cases, apart from being an application that I can use for free.

Cons: Although it seems to me an excellent application, I consider that one of the contras may have, is that I can not see the status of the mail I sent on my mobile devices because for now the application is not available to them, and also maybe The recipient of the mail may feel offended to see the email tracking as an invasion of their privacy.

Capterra loader

MailTrack is a must have for all the professionals out there!

Apr 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I came across this product a few months back. I was struggling with problems in communication, this product has literally solved all the issues. I get to know who has read my emails and at what time. This helps me keep track of all deadlines and keep my juniors under check. It also got integrated with Gmail app on Android, which has made my job much easier!

Cons: I hate the small tag "sent by mailtrack" which is added to the bottom of every mail I send. It is a bit pricey for the utilities it offers.

Overall: Tells me whenever my mail is opened!

Mailtrack take out guess work of knowing if your email was read

Nov 02, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple and elegant design and function. I can't believe I have been doing email without Mailtrack for years. Mailtrack helps me know if important messages have been read so I can ready follow ups or if I need to call the recipient.

Cons: I wish there was a better way for notification to be filtered and not flood my inbox

Overall: I love it cant do email without it.

I love this app!

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Mailtrack is great! I'm using it at work with my clients and it's super helpful! I know when someone red my email.

Cons: The advertisement in the basic version is annoying.

Great for email leads

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tracking email open rates and how many times an email has been opened.

Cons: I did not experience any drawbacks, this does exactly what I needed it to do.

Overall: I used MailTrack to track open rates for sales (cold) emails that were not sent out via an automated mail service. It was very useful to split test different approaches and to follow up with people that opened emails multiple times.

I love Knowing

Sep 06, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Being able to track who has opened my emails helps a great deal in knowing who to concentrate on. When I am able to take care of those who show an interest faster.

Cons: When you first get started you will receive notifications every single time. This can be a bit of an issue getting several emails saying they opened it. The check marks are more than enough for me.

Overall: It allowed me to stay on top of the work that I do. Knowing who has opened my emails in response to their requests allows me to then focus on them first.

Capterra loader

I know who reads my emails in a matter of minutes

Mar 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software has helped me a lot in my company because when my clients have chosen my email, the location and exactly what minute they read it. It is really useful!

Cons: It has a lot of publicity, while I send my emails I'm very annoyed by the publicity that has mail because it does not let it be very efficient!

Capterra loader

Knowledge is Power!

Jul 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: I immediately get to know if my mail is been read. For me it's so important to know this, being a designer, because i get to know if my client is being forward with me, or, keeping his fingers shut, about my inquiries or any inconvenient. Keeping my deadlines in check is a priority.

Cons: Well, the same as many. Being a free version, showing to the world that i'm using mailtrack. I have no further comments.

Capterra loader

easy to download and great application to track emails!

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: is an easy to download application for companies that work with marketing is great because they can know who read the emails and get more customers thus improving the quality of response, the download is very fast.

Cons: the only disadvantage that it has is that the people to whom an email is sent get the information that is used mailtrack, the rest is great!

Overall: to know that people read my emails and help me to discard.

Capterra loader

You'll be surprised how helpful it is for your business.

Dec 15, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Knowing when, and how often, clients and leads open your emails is empowering. The software is simple to set up with gmail in just a couple clicks. Basic functionality is free. More powerful features are available at a very reasonable price.

Nice feature

Nov 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It's very easy to get used to tracking your emails, the product can become a must in your routine

Cons: their approach to migrate to a paid plan is intrusive and can get pretty annoying

Overall: it's a good feature to have on your browser

Awesome. I came to know of this software through one of my friends.

Aug 25, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The replies which we receive can be monitored. Through this software we can come to know whether the mails which we are sending are actually being read or not. In business it becomes all the more important as we can know that the reply which we have received is an genuine reply or just a copy paste of an existing template.

Cons: After downloading the software into the system Mailtrack only shows the status of the mails which were sent after the Mailtrack has been installed. Actually after the software gets installed it should cover all the mails present in the Sent box. By this it will become much more useful as it will show whether the earlier mails (before Mailtrack was installed) were opened or not.

Capterra loader

Good for tracking emails

Jun 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to set up for starting tracking emails. It tells you who open your sent emails and when. Seeing the two checks mark in your inbox is really helpful.

Cons: Any time you want to remove the "sent by mailtrack" tag you get the upgrade pop up. If you have multiple recipients the software doesn't show who open the email with the free version.

Capterra loader

Amazing I can know who read my mail

Mar 26, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a very good software. It allows me to know when a person opened the mail, where he opened it and I can even have these statistics. The truth is very useful in the workplace.

Cons: It has too much publicity, this becomes very uncomfortable because it takes a lot of time when sending an email. not very practical

A very useful tool that tells you when your email gets read

Aug 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best feature is that MailTrack not only informs you whether your email was read or not, but it also informs you whether your email was read multiple times by a recipient.

Cons: If you have multiple recipients in your email, it doesn't differentiate between the recipients and can't tell you who opened it.

Capterra loader

Finally, when I read the emails

Mar 30, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: He helps me a lot with my clients. Because I know who I reach, who read and from where very easily and this reduces you a lot of time in the sales process. Great

Cons:

Too much publicity if you do not buy the premium version and considered that it does not have many functions to pay for it

Capterra loader

always useful

Nov 30, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: That I can check who and when is reading my emails.

Cons: using basic version every time I have to remove the mail track icon.

MailTrack is email tracking made easy

Jun 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We love knowing at a glance if our email has been received and opened successfully. Sometimes we don't get a response from an important message, but at least knowing that it's been red makes it easy for us to see our next step and is not disturb or bug anyone unnecessarily.

Cons: We have found that on some computers or versions of Chrome. It's caused issues with the display of Gmail, moving elements around or causing it to reload in a strange an unusual way. But that's the only issue we had with it, so far.

Capterra loader

Perfect email tracking extension for Gmail!

Apr 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This lets you know when your email was read and it works with other email tracking tools perfectly. I use it with Chrome and it works perfectly. Cheap yearly cost.

Cons: The MailTrack marketing in the emails is annoying. The features are fairly basic, but the cost is low at least.

Helpful and Easy to use.

Aug 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Notification. When someone read one of my email mailtrack notice me that the email is viewed. This thing helps a lot.

Cons: Reminder. Like sometimes I'd like to know that is the email viewed by the person? Because I'm seeing him/her on social media that means he/she is active on the internet but still didn't read my email.

Capterra loader

It is an application that is used to know if a contact has received and read an email that we have s

Oct 31, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a chrome extension very easy to download, to add it to our gmail and be configured with our mail. With a check we know that it has been sent and with a double check that the recipient has been visualized the mail.

Cons: It is not available for email accounts other than gmail.

Capterra loader

Good application for email tracking

Mar 17, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It helps to keep track of emails. In the area of commercial approach it is very nutritious because the seller can know precisely if the shipment of the print run has been read. Excellent application!

Cons: Too much publicity in the application, which does not make the sending of the email fast. It lacks functionalities that help a company to specify more information; as statistics.

Overall: Mailtrack helped me a lot in my company in the sales area. Since I knew an estimated time in which I should send a new email to the prospects.

Awesome but not perfect

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Notification is cute for notify you the email read, it pops out which is thoughtful. It also has email notifications, which is comprehensive.

Cons: No Mailtrack so far for iPhone and iPad, it is a pity. Also, hope the notification via email could be selectable, let users decide which email wants notification via email which wants the pop-up conversation.

Vendor Response

by The Mail Track Company on August 24, 2017

Dear Binbin,

I am glad you like Mailtrack. You can activate/deactivate emails notifications for each email using the "bell" icon in the compose email form.

Eduardo
Mailtrack Founder

Capterra loader

Incredible, it has worked perfect

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is an incredible software that lets you know how people react to the emails you send, informs you if they read it, how long, from where. It allows you to get statistics from your emails

Cons: The truth is a good software, easy to install, it connects with your mail but when you remove the option to send with your code in the mail an advertisement opens and it is uncomfortable because each time the option is removed, this advertising appears

Capterra loader

Know exactly what happens with every mail you send!

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The tool helps you keep track of the mails you send. You can know when your message gets delivered, read, checked and even when it gets read again!! Its supported by Gmail so don't worry about that ;)

Cons: Sometimes, if the email has multiple recipients, it can get pretty hard to know who opened it unless they use Mailtrack too. If they have a mail tracker blocker, then we are out of options... there is no way you´ll track those users...

perfect

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it helps me to watch if my clients read my emails and if they don't read them . and I'm happy that I receive email notifications. there is nothing to dislike about this software. it helps me in every single day of my life and I feel in touch with every thing that happens with my email.

Overall: I have benefits of knowing if my clients have read my emails or no, so if no I call them to ask what happened.

One of the best application. I was using sidekick earlier and mailtrack is much better

Aug 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: The daily review and follow up is an excellent feature. I like this and it is simple to use, hassle free. There is nothing that anyone will dislike in the software. Best of its kind. When searching for good mail track software, I found it.

Overall: Get instant feedback as whether the client has read my mail or not. If some one has not read the mail for a couple of days, I can call him up and inquire.

Capterra loader

its like having your own Email Private investigator

Jul 24, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like knowing when an email has been viewed, and this software notifies me in real time. There is never any wondering or second guessing if an email has either been sent or opened by the receiving party.

Cons: For my needs as of this time, I am not too keen on paying for it in order to have the logo removed from my email signature. I suppose that feature is for the more 'covert' user.

Best Free email tracking for gmail that works on my Android gmail app too!

May 07, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It gives me check marks on mails opened, not only on my desktop , but on mobile, plus pop up Email alerts and email notifications.

Cons: Free version does not give access to the activity dashboard, which would give me a list of all contact that have opened my emails.

Overall: Great Free Software for knowing when customers are opening my email, so I can contact them right away.

Great Open and Click Tracking Software

Sep 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's so easy to set-up and the alerts are very clear. Love push notifications when someone opens or clicks.

Cons: Sales pop-ups encouraging to upgrade could be a little bit obnoxious but if you go premium that's not a concern.

Overall: Being able to pay attention to who is opening and clicks keeps me connected to who is reading my emails and who might have missed it.

Perfecto, util y necesario para nuestro trabajo!

Aug 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is the application that I make of it for my daily work and work processes. As well I also find it very novel, useful tool of work and also a current software to the needs of the current times.

Overall:

The benefits I get from this software is the correct information in time and form of the reception of my emails

Capterra loader

Does what it says it's supposed to

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I liked that I could see who read my emails not only on the desktop, but also in the Gmail app on my phone.

Cons: I shouldn't really complain because I was using the free version, but it would have been nice if the branding/signature it places in your emails was less obvious.

Overall: I could tell when someone read my email.

I just began working for the Better Business Bureau. It makes my job so much easier!

Aug 24, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: Basically the functionality. Do you know how much easier it is to know when someone has read your email? Now I know when to make that crucial follow up call.

Cons: Having to remember when to remove the emblem at the bottom of email. I don't think all customers appreciate knowing that the email is being tracked.

Capterra loader

Track emails very easily

Apr 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: It is an extremely simple tool to know who, when and where opened your mail, making sure that the information reached its destination properly

Cons: While nothing is truly free, in this application you notice a little more with the amount of advertising that you enter in its free version

Very useful tool

May 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Track who reads your emails. You get notifications for those emails that we reopened and very easy setup.

Cons: The most annoying part in the free version is that your can't remove the mailtrack signature without seeing this popup with their plans

It is perfect when you need to follow up on people.

Aug 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That says as soon as the person retrieves your mail. Then, you can follow up on the communications sent.

Overall: I can see exactly when the person saw my mail. I can use the feeding as a prove that something was reviewed or sent.

Capterra loader

Good product to know who is not replying to your email

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Immediately give the notification when email is read by the user

Cons: Old email notifications can't be off it is erritating

Overall: Good to have as a marketing person and good experiance

Mailtrack has simplified my work a lot. I'm glad you found it. Thank you Mailtrack staff!

Aug 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The immediate information of the reading of the emails.I no longer need to call to confirm receipt of important emails.

Simple & Super Useful

Apr 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It tracks all your emails you send! Know when your email is delivered, when it is first opened, if they open it several other times.

Cons: Super basic. However the tool is very cheap. May be helpful for small businesses and organizations. However there are more in-depth and better tools to help with email marketing if you are a larger company.

Not all mails are tracked properly , specially mails to company servers.

Aug 23, 2017
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Pros: Ease of use , it just is ingrained in the email and u keep getting updates about also the double tick is so simple to understand

Cons: its inability to trace each person in cc, reading the mail. Also some company servers security does not allow for the update on mail read or received

Good simple mail tracker for small businesses that want to pay for the service

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This mail tracker is easy to set up and easy to use (always a plus), great stats on each opened email (time, place, number of opens, etc.)

Cons: Not too many features and functionality, I ended up changing because the free version makes you keep the Mail Tracker signature (which no one wants!). Many other free options out there that do not require this.

Capterra loader

Good basic functions

Nov 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to use, and you can toggle it on/off, easy to use Chrome extension.

Cons: A notice "sent with mailtrack" is attached to signature (notifying recipients). This can be removed with an upgrade.

Overall: Downloaded for a specific reason, but I have continued using it for emails that are more sensitive or important in nature.

Capterra loader

Track every Email sent.

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mailtrack is great solution for Gmail where you can check whether the email is read by the recipient.

Cons: Mailtrack is currently support only Gmail should provide solution for other opensource tool such as Roundcube and Horde mail.

amazing work by you all

Aug 27, 2017
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: features, easiness to use that is it.

Cons: Sent to any mail then mail track involved showing. I think that not be required bcoz I can uninstall the mailtrack.

Capterra loader

Did they Open it?

Nov 26, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I was looking for an email receipt software, and don't think I've found it yet. It worked but limited in the trial.

Cons: I didn't like the fact that it only showed that the email was opened, if it was a group email, it didn't say who opened it.

Nice tracking tool for emails

Mar 26, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money

Pros: Easy set up. Opportunity to manage notifications, so that you can get notified in real times when someone opens the email - not all competitors have this feature

Cons: I would consider changing mainly two things: (i) in the free version you are forced to keep in the email the company signature which is quite annoying - many alternatives don't oblige you to do so; (ii) cannot track who opened the email when you send multiple emails

Says my email was not read although recipient replied.

Nov 22, 2018
3/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Not sure. When I check the dashboard, it indicates it's been opened (by me?), but my email says it hasn't and I know it has.

Cons: I can't tell if it works or not. See above.

Overall: Not great so far.

Mailtrack helps me know who is opening what I send.

Mar 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: I really like using the Mailtrack software so that I know when I send an email that the receiver actually opens it and I can be a bit more sure that they actually got it.

Cons: I don't mind a monthly fee for using the software but sometimes I find that it is not as necessary as much as I use it compared to other months.