# Mailsuite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mailsuite the right Email Tracking solution for you? Explore 227 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164512/MailTrack/reviews --- Mailsuite 4.5 (227) [View alternatives](https://www.capterra.com/p/164512/MailTrack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Mailsuite Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews MT Maddie T Graphic DesignerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I use it everyday, i love the auto-tracking feature and that the free tier actually offers a lot.“ March 3, 2025 NF Niccolò F Cofounder, CTOAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “It doesn't work with firefox, which forces me to open chrome every time i need to track a specific email, or send a tracked email.“ September 30, 2024 Anuj C CEOReal Estate, Self-employedUsed the software for: More than 2 years. “Best thing about MailTrack is that not only does it automatically let you know once someone opens an email you've sent to them, it gives you a daily update on how many emails you sent, how many have been opened, who hasn't open an email yet, etc.“ November 13, 2023 CE Chasya E Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Normally, I love Mailsuite, but when I could not send admin emails to my nonprofit's Google group after accidentally hitting unsubscribe, I had to remove it.“ July 22, 2025 CS Camilo Alberto S IngeCosmetics, 501 - 1,000 employeesUsed the software for: 1-2 years. “Being able to instantly track where and when our messages arrive, plus it's affordable to buy which really gives us access to the power to reliably manage information.“ June 29, 2023 CE Chasya E Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “There was no confirmation CTA message that came up when I accidentally hit the unsubscribe link!“ July 22, 2025 Alex R CEOMarketing and Advertising, Self-employedUsed the software for: 1-2 years. “MailTrack seamlessly integrates with Gmail, providing accurate and real-time email tracking without any hassle.“ April 3, 2024 DM Danielle M ownerLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “Emails sent by my organization all came back to us as unsent, but somehow they were all deleted from our "sent" box and were not in our drafts.“ October 3, 2023 ## Showing most helpful reviews Showing 1-25 of 227 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Devis S. freelancer Insurance Used the software for: 2+ years ### "easy and simple tracking of the email opening" July 23, 2022 5.0 the experience was positive, it is one of those simple "plugins" that you install without thinking so much, the use is immediate, see the icon of green ticks similar to how the read receipt for messages received on whatsapp ( Do you use it in the USA? I have heard conflicting opinions, in Italy we all have it, absolutely everyone!). However, for massive sending of emails from google (max 20-100 per day and then to rise, then it becomes spam for google systems) I recommend yetanothermailmerge YAMM plugin for google docs / gmail. In addition to sending the email and monitoring the opening, see if they trash without opening, if the email does not reach its destination and provides you with a final report. All free, all in google and with a "mail merge" function that you may use with microsoft office Pros it's simple, free and straight to the point, I recommend it. Even if you think not to use it, try it and you will think of uses both if you are commercial like me and administrators who do not sell Cons it works from gmail on a browser but in my case not from external apps such as "easymail for gmail" from windows store Review Source CE Chasya E. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Confirmation Message Needed for Accidental Unsubscribes!" July 22, 2025 4.0 Normally, I love Mailsuite, but when I could not send admin emails to my nonprofit's Google group after accidentally hitting unsubscribe, I had to remove it. This problem could easily be fixed with a simple confirmation CTA message, just like when you go to delete a computer file. Just ask, "ARE YOU SURE?" That way, we wouldn't accidently be able to unsubscribe. Please, please, please fix this! Pros I really loved Mailsuite, it helps to show how many people are opening our nonprofit org's newsletter. The tracking is very helpful and we appreciate it being free since we are limited on funds. I would have given 5 stars had it not been for one silly issue that could very easily be fixed: A simple confirmation message when someone accidentally hits "unsubscribe", so it can be undone! Cons There was no confirmation CTA message that came up when I accidentally hit the unsubscribe link! That link is far too close to the X to "remove unsubscribe once". Since we already have the unsubscribe feature built into our Google Workspace for Nonprofits, we don't need two unsubscribes, so I have always just clicked the X link for remove once when sending out mass emails to our newsletter group. Well, apparently I clicked too close to the Unsubscribe and it unsubscribed our admin account and I could not even send an email to our group. I had to remove Mailsuite! I didn't even know it had happened until I suddenly got an error message saying our admin account had unsubscribed from its own emails. Switched from [MailTracker](https://www.capterra.com/p/10003160/MailTracker/) They kept having less features and wanted more money to do hat they originally did for free. We got fed up with them and were happy to find MailSuite. Review Source VR Verified Reviewer owner Legal Services Used the software for: 1-2 years ### "Do not use" October 3, 2023 1.0 Mailtrack cost us thousands of dollars in lost productivity and their response was "Sorry about that". They also lied to us about how long there had been an issue (we had a problem over a week ago but had not been able to trace it to them at the time). Pros It was great while it worked. It was lovely to see who had read emails. Cons Mailtrack had what they called a server issue. Emails sent by my organization all came back to us as unsent, but somehow they were all deleted from our "sent" box and were not in our drafts. So Mailtrack somehow deleted these emails. All had to be done and resent. Review Source KR Kim R. Paralegal Law Practice Used the software for: Less than 6 months ### "Satisfactory but simple product" July 14, 2022 5.0 My overall experience has been pleasant and satisfactory. Mailtrack is a great (but simple) tool for email tracking. It has helped with our email communication and it has been a reliable product. It has a free version and affordable paid version. As a law firm, sometimes we just need to know if a person has opened any of our emails at all and Mailtrack has served that purpose quite well. We don't necessarily need the extras but they're still nice to have. Pros Price is always high on my list, mailtrack has a free version and the paid version is reasonable! I love that Mailtrack is easy to use even for beginner or intermediate experience levels. I like the notifications and reporting, it helps us understand how recieptients engage with our email marketing, newsletter, events, or even just typical emails. Mailtrack has been rather dependable and I have not experienced any technical issues or malfunctions which is great! Mailtrack has been helpful with our email communication all around and especially anything marketing related. Cons I do not like the limited amount of templates and customization. I do not like the lack of available features. Mailtrack does not notify you when an email has been forwarded and it does not include extra data like how many times an email was opened. Another issue is that it only works with Gmail and it isn't necessarily mobile friendly. Alternatives considered [MailtrackPro](https://www.capterra.com/p/240474/MailtrackPro/) Reason for choosing Mailsuite Mailtrack is free and has an excellent reputation! Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp was not compatible with our current business software. Review Source VR Verified Reviewer Associate Director of Foundation Relations Higher Education Used the software for: 6-12 months ### "MailTrack is a Low-Overhead, Complete Mail-tracking Solution" August 6, 2021 5.0 My overall experience with MailTrack has been quite positive. It has allowed me to reach a greater level of engagement with my targeted emails than I ever have before. Pros I have run numerous email promotional campaigns for product launches (music, books) over the years and MailTrack is by far the simplest mail tracker I've used. It used to be that I'd send out emails wondering if they were ever getting opened, but MailTrack alleviates that concern. I now know when my emails are opened and links are clicked. This allows me to follow up accordingly to achieve even greater response to my campaigns. Moreover, MailTrack features an easy Gmail integration plugin that enables easy monitoring from within my mail client of choice. I did pay to upgrade to the premium version in order to remove the "sent by MailTrack" branding that would otherwise appear. Cons The only issue I've encountered with MailTrack (aside from the easily resolved need to turn off the "sent by MailTrack" branding) comes when I send email to certain domains. I've found that institutional/organizational email addresses are much more likely to alert users to the fact that their emails are being tracked, but I imagine this is the case with all image-based mail trackers. Further, some of those mail servers forward and display emails to end users in a way that makes it appear as if an email has been opened far more times than it ever actually is (one particular email registered over 100 opens without a response). These complaints are fairly minor though--MailTrack largely functions as advertised. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I switched to MailTrack because HubSpot became cumbersome and expensive. Review Source MT Maddie T. Graphic Designer Hospital & Health Care Used the software for: 2+ years ### "Free tier offers a lot" March 3, 2025 5.0 Overall, very good! I use it everyday, i love the auto-tracking feature and that the free tier actually offers a lot. Pros The ability to track emails even on gmail without having the mailtrack signature or the other person knowing! Cons The constant popups to upgrade. I think they may have fixed this now, but it could be my adblocker that blocks it now. Review Source NF Niccolò F. Cofounder, CTO Automotive Used the software for: 6-12 months ### "A bullet proof mail tracker, easy to use and efficient " September 30, 2024 5.0 Me and my team have been using mailtrack for the last year and it has been really great. You get reports on who opens emails, links, how many times they get back to your emails etc. It's a great way to understand what's going on with customers, leads etc. Pros It does exactly what you want, at the right price. Extremely easy to setup Cons It doesn't work with firefox, which forces me to open chrome every time i need to track a specific email, or send a tracked email. This is really annoying, since I use Firefox as my main browser, and don't plan to switch fully to chrome. It's not free, but with the yearly payments, it's less than a coffee a week. Review Source AP ADAM P. MANAGER Real Estate Used the software for: 1-2 years ### "MAILTRACK IS ESSENTIAL" October 2, 2024 5.0 VERY HAPPY WITH MAILTRACK AND THE SERVICES IT PROVIDES Pros Very good tool with making sure your emails are seen Cons no Cons. very good software and highly recommend to everyone Review Source Anuj C. CEO Real Estate Used the software for: 2+ years ### "MailTrack FTW!" November 13, 2023 5.0 Overall experience has been wonderful and it's easily my go-to email tracking application. I've tried others but this one is the smoothest & easiest to use. Pros Best thing about MailTrack is that not only does it automatically let you know once someone opens an email you've sent to them, it gives you a daily update on how many emails you sent, how many have been opened, who hasn't open an email yet, etc. It's done wonders for my business knowing if someone received my message. Cons The only thing I don't like about MailTrack is that it includes itself in your signature when you send emails. However, you can get rid of that by using the paid version. I guess it's not a bad trade off considering all of the benefits I'm receiving for free! Review Source Fadiah R. Human Resources Assistant Banking Used the software for: 2+ years ### "Track email and comprehensive report" August 24, 2021 5.0 Pros MailTrack is perhaps the most user-friendly mail tracker I've noticed. I used to worry about whether or not my emails were being opened when I sent them out, but MailTrack takes care of that. Whenever my emails are viewed, and links are clicked, I now have a record of it. This enables me to followup up as needed to increase the response to my efforts. Furthermore, MailTrack has a simple Gmail connection plugin to monitor my emails from within my preferred email client. Cons The restrictions of the free version are what I dislike the most. For example, letter size limitation, a watermark that I have to erase every time, and it does not turn up when several receivers open the mail. The premium plan i quite expensive for a simple software like this one. Review Source TS Tareq S. Accounting Real Estate Used the software for: Less than 6 months ### "email tracking " October 3, 2024 5.0 my overall experience is great. I would say this works fro specific industries if you only rely on your email for communication and there is no other methods Pros helps me track emails. this is very important when you have a lot of volume coming in on a daily basis. Cons I wish it would tell you if the receipt has opened the email or not? basically if it will show the person read your email or not Review Source AN Anthony N. Reviewer Computer Software Used the software for: 2+ years ### "Track all your emails with ease" February 26, 2023 5.0 Overall, I'm generally satisfied with Mailtrack. It's been a great help in keeping me organized and on top of my emails. The interface is easy to use, and the status of my emails is easy to view. I wish I could view entire email threads and customize notifications. Still, Mailtrack is a great tool, and I recommend it to anyone looking for an email-tracking solution. Pros I love Mailtrack! It's an excellent tool for tracking and managing emails. It helps me stay organized and keep track of my emails, so I don't miss any important messages. The interface is easy to use and understand, and I can view the status of my emails quickly and easily. Plus, it's free! Mailtrack is a must have for anyone who needs to stay on top of their emails. Highly recommend it! Cons I wouldn't say I like that Mailtrack doesn't allow me to view the entire thread of emails. I constantly search through my inbox to find the original message. I also find the notifications to be a bit annoying and intrusive. I want to be able to turn them off or customize them somehow. Additionally, the search function could be improved. Mailtrack is a great tool, but it could use a few tweaks to make it even better. Review Source SK Safa K. Teacher Education Management Used the software for: 1-2 years ### "Email tracking is so much easy and useful" December 1, 2023 5.0 I benefit from this tool. So I will recommend it to everyone. Pros As a teacher, I have to send 10+ emails per day. Tracking them all together is not easy for me. But MailTrack made it easy for me to track the mail. I can get to know if someone opens my mail. So, it's so helpful. Cons I like almost everything, but setting up this software for every email is redundant to me. So, there should be one setting for all my logged-in emails. Review Source JR Jessica R. Office Manager Medical Practice Used the software for: 6-12 months ### "A MUST HAVE" May 13, 2024 4.0 Overall if great to have active for all your emails. Pros This is a must have if you send emails out daily and want to know if they are being open and read. It helps track how many times its open and when the last time they opened it. Cons You need to upgrade if you want details about exactly who opened it if you send it to multiple people at a time. Review Source NP Nina P. Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "MailTrack helps you perfectly keep track of those who read/ignore your emails" March 28, 2024 5.0 My overall experience is very positive. The tool is straightforward and does exactly what I need it to do. I would recommend it to anyone who wants to track their emails. Pros Working in marketing and often reaching out for collaborations, partnerships etc. it could sometimes drive me crazy not knowing if someone just missed my email or was simply not replying. With MailTrack I get right away a confirmation when someone opens my email and even when it is opened multiple times, helping me understand that that what I wrote was interesting. Cons I personally don't like that people can see that I am using MailTrack. Review Source VR Verified Reviewer Account Executive Education Management Used the software for: 1-2 years ### "Great tracking software for free" October 26, 2021 4.0 The main benefit is exactly what I wanted. I know when someone has opened my e-mail and can then follow up. It also helps me confirm that someone is no longer there by bouncing back. Something else that my CRM won't do. Pros Since I use Salesforce CRM I cannot track e-mails. Taking my e-mails from Google using Mailtrack as an add-on allows complete tracking. I can see every time someone opens and e-mail and it rates it as a hot conversation when it is opened multiple times in a short time span. Cons I would probably use it more for campaigns but lack the tutorial to automate contacts and templates. Review Source VR Verified Reviewer ceo Information Technology and Services Used the software for: 2+ years ### "best way to track email opens" November 14, 2020 5.0 i’m extremely satisfied with mailtrack and i recommend it for every business professional who needs to know if his emails has been opened or not and also how many times the email has been opened. Pros whenever i send an important email i use mailtrack so i can be notified when it’s opened, it’s been really useful because if my email is never opened it’s a green light for a follow up and without mailtrack this wouldn’t be possible. Cons They are great but they need to consider integration with other email platforms like zoho for example. Review Source CF Clarissa F. Trainer Consumer Services Used the software for: 6-12 months ### "MailTrack for Daily Tracking of your Emails when you're Busy" April 27, 2024 4.0 I love it, aside from it is very timely nowadays for professional like me, it's also very easy to use and navigate especially for me that I'm not a very good user of online applications. Pros I like on this application is that I can merge documents using this as well as track my emails, as a newly promoted trainer, it's very difficult for me to handle my emails, with this application it gave me ease and help. Cons None so far, because of this application, tracking and editing my data were easier for me because of this. Review Source HS Heather S. Licensed Mental Health Counselor Mental Health Care Used the software for: 1-2 years ### "Mailtrack helps me keep others and myself accountable" December 8, 2022 5.0 It's overall very useful and I use it daily. Pros Mailtrack is super easy to set up and use. The price is great for the value, and I love the discounts offered if you purchase multiple months at a time. Cons I wish there was a way to see who opened an email sent to multiple people more specifically without having to upgrade to the next level plan. Review Source LB Laura B. Coach Professional Training & Coaching Used the software for: 1-2 years ### "Essential email tracker" October 15, 2020 5.0 I like knowing that someone has opened and read an email - or possibly overlooked it or had it go missing. In a busy life with too many 'virtual communications' and potential crossed wired this gives a little peace of mind. Pros I love knowing that someone has definitely received and read my email - and this makes it so easy and discrete. It also notifies me as to when they revisit the email at a later date, or if it may have been forwarded - and also if an email has not been opened at all, which means I can legitimately follow up. Peace of mind for important emails when you want to know whether or not it has been read (and don't want to use FB messenger). Cons I only have the free version at the moment - so I need to manually remove the icon if I want to be private about using this. The paid for version felt pricey with more features than I actually needed - would prefer a basic level which simply removes the branding for a small annual fee. Review Source VR Verified Reviewer Strategic Account Manager Computer Software Used the software for: 1-2 years ### "Highly recommended" February 28, 2020 4.0 I am using MailTrack to track all my email delivery and the read receipts. You will also get a notification is someone is digging really old emails. That is quite helpful as well. Pros Recommended tool for tracking your mail deliveries and the read receipts. Its super easy to understand and quite important for marketers and sales professionals. It goes hand in hand with gmail, it is a must use tool. Cons There is barely anything I dislike about Mailtrack. The tool is useful and I do not think I can do without it. Review Source VR Verified Reviewer Student Computer Software Used the software for: 1-2 years ### "Blue Ticks for Email!" August 31, 2019 5.0 It has helped me to give more thoughtful replies to the emails Pros Helps me keep track of when my mail has been read/received or not. I can use this very important insight to write follow up mails or decide how to proceed according to the time when the mail was read. Especially helpful when sending out the invitations Cons It appends the "Sent using MailTrack" in the free version, this informs the receiver that it is tracked.. but it can be removed in the premium version. Review Source Daniela S. Single Point of Contact / Global Recruiter Used the software for: 1-2 years ### "Didn't feel right at first but I don't think I'm going to get rid of it ever" June 15, 2018 5.0 Pros I can keep track of who opens the e-mails, at which time, how many times, etc. It's very useful as it allows me to have a clue if my e-mails are getting 'there' and if the recipient replies or not out of their own volition. Cons It \*is\* a bit of a privacy breach, especially because the recipient might not be comfortable and there's a mailtrack logo on the signature to clue them in if they happen to notice. But it's not a big enough con. Review Source Melissa L. Accountant / Accounting analyst / Administrative Analyst Used the software for: 6-12 months ### "Excellent for tracking emails sent" June 10, 2018 5.0 Pros I love this application because it allows me to know the status of the emails I send, whether they were read or not, this allows me to make quick decisions in certain cases, apart from being an application that I can use for free. Cons Although it seems to me an excellent application, I consider that one of the contras may have, is that I can not see the status of the mail I sent on my mobile devices because for now the application is not available to them, and also maybe The recipient of the mail may feel offended to see the email tracking as an invasion of their privacy. Review Source eE emily E. Manager Hospital & Health Care Used the software for: 1-2 years ### "Very Good Product to have" January 25, 2022 5.0 I have had a very positive experience with MailTrack and utilize their services daily. Pros I like that I get an email about the emails that have not been opened, so I can look into them and also it reminds me of task I have started and need to follow up on. Cons Sometimes the alerts about unopened emails do get annoying because I have alot of people who do not read emails in the office. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.