--- title: "Mailtrack Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mailtrack the right Email Tracking solution for you? Explore 227 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/164512/MailTrack/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Mailtrack 4.5 (227) [View alternatives](https://www.capterra.com/p/164512/MailTrack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Mailtrack Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews MT Maddie T Graphic DesignerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I use it everyday, i love the auto-tracking feature and that the free tier actually offers a lot.“ March 3, 2025 NF Niccolò F Cofounder, CTOAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “It doesn't work with firefox, which forces me to open chrome every time i need to track a specific email, or send a tracked email.“ September 30, 2024 Anuj C CEOReal Estate, Self-employedUsed the software for: More than 2 years. “Best thing about MailTrack is that not only does it automatically let you know once someone opens an email you've sent to them, it gives you a daily update on how many emails you sent, how many have been opened, who hasn't open an email yet, etc.“ November 13, 2023 CE Chasya E Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Normally, I love Mailsuite, but when I could not send admin emails to my nonprofit's Google group after accidentally hitting unsubscribe, I had to remove it.“ July 22, 2025 Alex R CEOMarketing and Advertising, Self-employedUsed the software for: 1-2 years. “MailTrack seamlessly integrates with Gmail, providing accurate and real-time email tracking without any hassle.“ April 3, 2024 CE Chasya E Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “There was no confirmation CTA message that came up when I accidentally hit the unsubscribe link!“ July 22, 2025 Constantin A Developer Computer Software, 2 - 10 employeesUsed the software for: 6-12 months. “One ont the features I like more is the Real time notification and analytics. When you have a website and you need a top email manager, here is the best choice you can make“ November 6, 2023 DM Danielle M ownerLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “Emails sent by my organization all came back to us as unsent, but somehow they were all deleted from our "sent" box and were not in our drafts.“ October 3, 2023 ## Showing most helpful reviews Showing 1-25 of 227 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Devis S. freelancer Insurance Used the software for: 2+ years ### "easy and simple tracking of the email opening" July 23, 2022 5.0 the experience was positive, it is one of those simple "plugins" that you install without thinking so much, the use is immediate, see the icon of green ticks similar to how the read receipt for messages received on whatsapp ( Do you use it in the USA? I have heard conflicting opinions, in Italy we all have it, absolutely everyone!). However, for massive sending of emails from google (max 20-100 per day and then to rise, then it becomes spam for google systems) I recommend yetanothermailmerge YAMM plugin for google docs / gmail. In addition to sending the email and monitoring the opening, see if they trash without opening, if the email does not reach its destination and provides you with a final report. All free, all in google and with a "mail merge" function that you may use with microsoft office Pros it's simple, free and straight to the point, I recommend it. Even if you think not to use it, try it and you will think of uses both if you are commercial like me and administrators who do not sell Cons it works from gmail on a browser but in my case not from external apps such as "easymail for gmail" from windows store Review Source CE Chasya E. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Confirmation Message Needed for Accidental Unsubscribes!" July 22, 2025 4.0 Normally, I love Mailsuite, but when I could not send admin emails to my nonprofit's Google group after accidentally hitting unsubscribe, I had to remove it. This problem could easily be fixed with a simple confirmation CTA message, just like when you go to delete a computer file. Just ask, "ARE YOU SURE?" That way, we wouldn't accidently be able to unsubscribe. Please, please, please fix this! Pros I really loved Mailsuite, it helps to show how many people are opening our nonprofit org's newsletter. The tracking is very helpful and we appreciate it being free since we are limited on funds. I would have given 5 stars had it not been for one silly issue that could very easily be fixed: A simple confirmation message when someone accidentally hits "unsubscribe", so it can be undone! Cons There was no confirmation CTA message that came up when I accidentally hit the unsubscribe link! That link is far too close to the X to "remove unsubscribe once". Since we already have the unsubscribe feature built into our Google Workspace for Nonprofits, we don't need two unsubscribes, so I have always just clicked the X link for remove once when sending out mass emails to our newsletter group. Well, apparently I clicked too close to the Unsubscribe and it unsubscribed our admin account and I could not even send an email to our group. I had to remove Mailsuite! I didn't even know it had happened until I suddenly got an error message saying our admin account had unsubscribed from its own emails. Switched from [MailTracker](https://www.capterra.com/p/10003160/MailTracker/) They kept having less features and wanted more money to do hat they originally did for free. We got fed up with them and were happy to find MailSuite. Review Source Response from Mailsuite September 3, 2026 Thank you for flagging this. It was a short-lived behaviour on our side. Today there's a confirmation step before an unsubscribe goes through, and if one ever does slip past, it can be reversed from the CRM section of the dashboard. We hope you got things sorted at the time. If not, Mailtrack has come a long way since. It would be good to have you back. Mailsuite Team VR Verified Reviewer owner Legal Services Used the software for: 1-2 years ### "Do not use" October 3, 2023 1.0 Mailtrack cost us thousands of dollars in lost productivity and their response was "Sorry about that". They also lied to us about how long there had been an issue (we had a problem over a week ago but had not been able to trace it to them at the time). Pros It was great while it worked. It was lovely to see who had read emails. Cons Mailtrack had what they called a server issue. Emails sent by my organization all came back to us as unsent, but somehow they were all deleted from our "sent" box and were not in our drafts. So Mailtrack somehow deleted these emails. All had to be done and resent. Review Source KR Kim R. Paralegal Law Practice Used the software for: Less than 6 months ### "Satisfactory but simple product" July 14, 2022 5.0 My overall experience has been pleasant and satisfactory. Mailtrack is a great (but simple) tool for email tracking. It has helped with our email communication and it has been a reliable product. It has a free version and affordable paid version. As a law firm, sometimes we just need to know if a person has opened any of our emails at all and Mailtrack has served that purpose quite well. We don't necessarily need the extras but they're still nice to have. Pros Price is always high on my list, mailtrack has a free version and the paid version is reasonable! I love that Mailtrack is easy to use even for beginner or intermediate experience levels. I like the notifications and reporting, it helps us understand how recieptients engage with our email marketing, newsletter, events, or even just typical emails. Mailtrack has been rather dependable and I have not experienced any technical issues or malfunctions which is great! Mailtrack has been helpful with our email communication all around and especially anything marketing related. Cons I do not like the limited amount of templates and customization. I do not like the lack of available features. Mailtrack does not notify you when an email has been forwarded and it does not include extra data like how many times an email was opened. Another issue is that it only works with Gmail and it isn't necessarily mobile friendly. Alternatives considered [MailtrackPro](https://www.capterra.com/p/240474/MailtrackPro/) Reason for choosing Mailtrack Mailtrack is free and has an excellent reputation! Review Source VR Verified Reviewer Associate Director of Foundation Relations Higher Education Used the software for: 6-12 months ### "MailTrack is a Low-Overhead, Complete Mail-tracking Solution" August 6, 2021 5.0 My overall experience with MailTrack has been quite positive. It has allowed me to reach a greater level of engagement with my targeted emails than I ever have before. Pros I have run numerous email promotional campaigns for product launches (music, books) over the years and MailTrack is by far the simplest mail tracker I've used. It used to be that I'd send out emails wondering if they were ever getting opened, but MailTrack alleviates that concern. I now know when my emails are opened and links are clicked. This allows me to follow up accordingly to achieve even greater response to my campaigns. Moreover, MailTrack features an easy Gmail integration plugin that enables easy monitoring from within my mail client of choice. I did pay to upgrade to the premium version in order to remove the "sent by MailTrack" branding that would otherwise appear. Cons The only issue I've encountered with MailTrack (aside from the easily resolved need to turn off the "sent by MailTrack" branding) comes when I send email to certain domains. I've found that institutional/organizational email addresses are much more likely to alert users to the fact that their emails are being tracked, but I imagine this is the case with all image-based mail trackers. Further, some of those mail servers forward and display emails to end users in a way that makes it appear as if an email has been opened far more times than it ever actually is (one particular email registered over 100 opens without a response). These complaints are fairly minor though--MailTrack largely functions as advertised. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I switched to MailTrack because HubSpot became cumbersome and expensive. Review Source MT Maddie T. Graphic Designer Hospital & Health Care Used the software for: 2+ years ### "Free tier offers a lot" March 3, 2025 5.0 Overall, very good! I use it everyday, i love the auto-tracking feature and that the free tier actually offers a lot. Pros The ability to track emails even on gmail without having the mailtrack signature or the other person knowing! Cons The constant popups to upgrade. I think they may have fixed this now, but it could be my adblocker that blocks it now. Review Source Anuj C. CEO Real Estate Used the software for: 2+ years ### "MailTrack FTW!" November 13, 2023 5.0 Overall experience has been wonderful and it's easily my go-to email tracking application. I've tried others but this one is the smoothest & easiest to use. Pros Best thing about MailTrack is that not only does it automatically let you know once someone opens an email you've sent to them, it gives you a daily update on how many emails you sent, how many have been opened, who hasn't open an email yet, etc. It's done wonders for my business knowing if someone received my message. Cons The only thing I don't like about MailTrack is that it includes itself in your signature when you send emails. However, you can get rid of that by using the paid version. I guess it's not a bad trade off considering all of the benefits I'm receiving for free! Review Source Fadiah R. Human Resources Assistant Banking Used the software for: 2+ years ### "Track email and comprehensive report" August 24, 2021 5.0 Pros MailTrack is perhaps the most user-friendly mail tracker I've noticed. I used to worry about whether or not my emails were being opened when I sent them out, but MailTrack takes care of that. Whenever my emails are viewed, and links are clicked, I now have a record of it. This enables me to followup up as needed to increase the response to my efforts. Furthermore, MailTrack has a simple Gmail connection plugin to monitor my emails from within my preferred email client. Cons The restrictions of the free version are what I dislike the most. For example, letter size limitation, a watermark that I have to erase every time, and it does not turn up when several receivers open the mail. The premium plan i quite expensive for a simple software like this one. Review Source Nurul Aishah G. Personal Banker Financial Services Used the software for: 2+ years ### "MailTrack all my email status" November 3, 2021 4.0 Pros I like all of the reports provided by this program once my emails have been sent. It assists me in keeping track of the status of emails, such as whether or not the receiver has opened them and how long they have been open. All of these cues will help us craft an effective follow-up email. To keep an eye on my email within my favorite email client, MailTrack provides an easy Gmail connector plugin. Cons One of the things I detest about this program is that it does not provide complete anonymity while sending the email. It will be visible in the email footnote that the email was sent using MailTracker. It would leave a negative impression on the receiver, and I would delete it totally if I were able to. For a basic program like this, the premium package is rather pricey. Review Source Masturah D. Administrative Assistant Telecommunications Used the software for: 2+ years ### "Solution for email tracking" August 17, 2021 5.0 I use it firstly as an additional for the email marketing tracker, but now it has been so critical to analyzed our email marketing planning. Pros MailTrack is really essential for me to track and monitor the email that are sent out. The report is quite extensive, as it will show how many of the email are opened by the recipient, how long the email are opened and if the email are opened more than one time. We can use this data to altering our marketing campaign effectively. Cons MailTrack is quite expensive, but all the feature and the tools is very helpful and perform better than the competitors. I would like to see more price scheme that can cater all the user need, especially for the monthly emails that will be monitored and price decrease for some of the plan. Review Source CAS Camilo Alberto S. Inge Cosmetics Used the software for: 1-2 years ### "Tracking our information" June 29, 2023 5.0 To be able to have support when it comes to knowing who first-hand the information has reached to avoid having read confirmation conflicts. Pros Being able to instantly track where and when our messages arrive, plus it's affordable to buy which really gives us access to the power to reliably manage information. Cons I don't know if maybe I haven't explored it but it would be interesting to know if our messages have been forwarded or shared to third parties or unwanted domains. Reason for choosing Mailtrack accessibility and ease of use. Review Source AN Anthony N. Reviewer Computer Software Used the software for: 2+ years ### "Track all your emails with ease" February 26, 2023 5.0 Overall, I'm generally satisfied with Mailtrack. It's been a great help in keeping me organized and on top of my emails. The interface is easy to use, and the status of my emails is easy to view. I wish I could view entire email threads and customize notifications. Still, Mailtrack is a great tool, and I recommend it to anyone looking for an email-tracking solution. Pros I love Mailtrack! It's an excellent tool for tracking and managing emails. It helps me stay organized and keep track of my emails, so I don't miss any important messages. The interface is easy to use and understand, and I can view the status of my emails quickly and easily. Plus, it's free! Mailtrack is a must have for anyone who needs to stay on top of their emails. Highly recommend it! Cons I wouldn't say I like that Mailtrack doesn't allow me to view the entire thread of emails. I constantly search through my inbox to find the original message. I also find the notifications to be a bit annoying and intrusive. I want to be able to turn them off or customize them somehow. Additionally, the search function could be improved. Mailtrack is a great tool, but it could use a few tweaks to make it even better. Review Source SK Safa K. Teacher Education Management Used the software for: 1-2 years ### "Email tracking is so much easy and useful" December 1, 2023 5.0 I benefit from this tool. So I will recommend it to everyone. Pros As a teacher, I have to send 10+ emails per day. Tracking them all together is not easy for me. But MailTrack made it easy for me to track the mail. I can get to know if someone opens my mail. So, it's so helpful. Cons I like almost everything, but setting up this software for every email is redundant to me. So, there should be one setting for all my logged-in emails. Review Source JR Jessica R. Office Manager Medical Practice Used the software for: 6-12 months ### "A MUST HAVE" May 13, 2024 4.0 Overall if great to have active for all your emails. Pros This is a must have if you send emails out daily and want to know if they are being open and read. It helps track how many times its open and when the last time they opened it. Cons You need to upgrade if you want details about exactly who opened it if you send it to multiple people at a time. Review Source NP Nina P. Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "MailTrack helps you perfectly keep track of those who read/ignore your emails" March 28, 2024 5.0 My overall experience is very positive. The tool is straightforward and does exactly what I need it to do. I would recommend it to anyone who wants to track their emails. Pros Working in marketing and often reaching out for collaborations, partnerships etc. it could sometimes drive me crazy not knowing if someone just missed my email or was simply not replying. With MailTrack I get right away a confirmation when someone opens my email and even when it is opened multiple times, helping me understand that that what I wrote was interesting. Cons I personally don't like that people can see that I am using MailTrack. Review Source VR Verified Reviewer Account Executive Education Management Used the software for: 1-2 years ### "Great tracking software for free" October 26, 2021 4.0 The main benefit is exactly what I wanted. I know when someone has opened my e-mail and can then follow up. It also helps me confirm that someone is no longer there by bouncing back. Something else that my CRM won't do. Pros Since I use Salesforce CRM I cannot track e-mails. Taking my e-mails from Google using Mailtrack as an add-on allows complete tracking. I can see every time someone opens and e-mail and it rates it as a hot conversation when it is opened multiple times in a short time span. Cons I would probably use it more for campaigns but lack the tutorial to automate contacts and templates. Review Source VR Verified Reviewer ceo Information Technology and Services Used the software for: 2+ years ### "best way to track email opens" November 14, 2020 5.0 i’m extremely satisfied with mailtrack and i recommend it for every business professional who needs to know if his emails has been opened or not and also how many times the email has been opened. Pros whenever i send an important email i use mailtrack so i can be notified when it’s opened, it’s been really useful because if my email is never opened it’s a green light for a follow up and without mailtrack this wouldn’t be possible. Cons They are great but they need to consider integration with other email platforms like zoho for example. Review Source CF Clarissa F. Trainer Consumer Services Used the software for: 6-12 months ### "MailTrack for Daily Tracking of your Emails when you're Busy" April 27, 2024 4.0 I love it, aside from it is very timely nowadays for professional like me, it's also very easy to use and navigate especially for me that I'm not a very good user of online applications. Pros I like on this application is that I can merge documents using this as well as track my emails, as a newly promoted trainer, it's very difficult for me to handle my emails, with this application it gave me ease and help. Cons None so far, because of this application, tracking and editing my data were easier for me because of this. Review Source HS Heather S. Licensed Mental Health Counselor Mental Health Care Used the software for: 1-2 years ### "Mailtrack helps me keep others and myself accountable" December 8, 2022 5.0 It's overall very useful and I use it daily. Pros Mailtrack is super easy to set up and use. The price is great for the value, and I love the discounts offered if you purchase multiple months at a time. Cons I wish there was a way to see who opened an email sent to multiple people more specifically without having to upgrade to the next level plan. Review Source LB Laura B. Coach Professional Training & Coaching Used the software for: 1-2 years ### "Essential email tracker" October 15, 2020 5.0 I like knowing that someone has opened and read an email - or possibly overlooked it or had it go missing. In a busy life with too many 'virtual communications' and potential crossed wired this gives a little peace of mind. Pros I love knowing that someone has definitely received and read my email - and this makes it so easy and discrete. It also notifies me as to when they revisit the email at a later date, or if it may have been forwarded - and also if an email has not been opened at all, which means I can legitimately follow up. Peace of mind for important emails when you want to know whether or not it has been read (and don't want to use FB messenger). Cons I only have the free version at the moment - so I need to manually remove the icon if I want to be private about using this. The paid for version felt pricey with more features than I actually needed - would prefer a basic level which simply removes the branding for a small annual fee. Review Source JC Jake C. Head of Customer Success Telecommunications Used the software for: 2+ years ### "MailTrack is the BEST" May 13, 2024 5.0 Pros I love how cost effective it is, and how seamless the integration with Google was. Cons Nothing - Mailtrack has fully supported my needs. Review Source AP ADAM P. MANAGER Real Estate Used the software for: 1-2 years ### "MAILTRACK IS ESSENTIAL" October 2, 2024 5.0 VERY HAPPY WITH MAILTRACK AND THE SERVICES IT PROVIDES Pros Very good tool with making sure your emails are seen Cons no Cons. very good software and highly recommend to everyone Review Source Daniela S. Single Point of Contact / Global Recruiter Used the software for: 1-2 years ### "Didn't feel right at first but I don't think I'm going to get rid of it ever" June 15, 2018 5.0 Pros I can keep track of who opens the e-mails, at which time, how many times, etc. It's very useful as it allows me to have a clue if my e-mails are getting 'there' and if the recipient replies or not out of their own volition. Cons It \*is\* a bit of a privacy breach, especially because the recipient might not be comfortable and there's a mailtrack logo on the signature to clue them in if they happen to notice. But it's not a big enough con. Review Source Melissa L. Accountant / Accounting analyst / Administrative Analyst Used the software for: 6-12 months ### "Excellent for tracking emails sent" June 10, 2018 5.0 Pros I love this application because it allows me to know the status of the emails I send, whether they were read or not, this allows me to make quick decisions in certain cases, apart from being an application that I can use for free. Cons Although it seems to me an excellent application, I consider that one of the contras may have, is that I can not see the status of the mail I sent on my mobile devices because for now the application is not available to them, and also maybe The recipient of the mail may feel offended to see the email tracking as an invasion of their privacy. Review Source eE emily E. Manager Hospital & Health Care Used the software for: 1-2 years ### "Very Good Product to have" January 25, 2022 5.0 I have had a very positive experience with MailTrack and utilize their services daily. Pros I like that I get an email about the emails that have not been opened, so I can look into them and also it reminds me of task I have started and need to follow up on. Cons Sometimes the alerts about unopened emails do get annoying because I have alot of people who do not read emails in the office. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.