--- title: "Mailtrack Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mailtrack Software - reviews, pricing plans, popular comparisons to other Email Tracking products and more." source_url: "https://www.capterra.com/p/164512/MailTrack/" page_type: "product" language: "en" --- # Mailtrack Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 7, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mailtrack ## What is Mailtrack? Mailtrack is the original email tracker for Gmail, running since 2013 with more than 3 million users. It adds double check marks to your Sent folder, one for delivered and two for read, so you know whether your message landed without leaving Gmail. WHAT YOU GET - Unlimited read receipts, free, with no send limits - Individual tracking in group emails: see which recipient opened, not just that someone did - Full history of every open and click, with the exact time - Real-time alerts on desktop, mobile and email - Reminders when a message goes unopened or unanswered - Link click tracking - Mail merge campaigns, with every recipient tracked individually Mailtrack filters out your own opens, so re-reading your own email is never counted. Emails go through your own Gmail account, not an external server, so deliverability is unchanged. GDPR compliant, audited annually by Google, ISO certified, AES-256 encryption. Mailtrack never stores your email content. Mailtrack is made by Mailsuite. ## What is Mailtrack used for? [Email Tracking](https://www.capterra.com/email-tracking-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 227 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 3% Starting price $2.99 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Email Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Email Marketing / 2025 - Email Tracking / 2025 Do you work for Mailtrack?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://mailsuite.com/en/&name=Mailtrack) Rating Breakdown 4.5 +− Features4.4 Value for Money4.4 Ease of Use4.6 Customer Service4.3 Rating Breakdown 4.5 Features4.4 Value for Money4.4 Ease of Use4.6 Customer Service4.3 ## Mailtrack Reviewers Verdict Updated September 2026 AI summary - Mailsuite is a good fit for small businesses and teams that depend on timely email follow-up and visibility into recipient engagement. - Users appreciate its real-time open and click notifications, straightforward email tracking, and contact management features. - The software helps teams prioritize outreach and follow-ups by revealing who has opened emails and when, reducing time spent guessing about responses. - Buyers report negative points such as recurring upgrade prompts, pricing dissatisfaction, browser compatibility issues, and occasional bugs. - It works best for organizations seeking simple, actionable email tracking, but may not suit those needing deeper analytics or advanced automation. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mailtrack 4.5 (227) VS. [4.8 (1,422)](https://www.capterra.com/p/168452/GMass/reviews/) Starting Price $2.99 Per User, Per Month Starting Price $25 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (227) Ease Of Use 4.7 (1,422) Value For Money 4.4 (167) Value For Money 4.7 (1,315) Customer Service 4.3 (132) Customer Service 4.6 (1,211) ## Mailtrack alternatives [4.3 (2,946)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.2 (753)](https://www.capterra.com/p/204113/SendGrid/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (455)](https://www.capterra.com/p/130105/Mailjet/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/164512/MailTrack/alternatives/) ## FAQs about Mailtrack Overview ### What problems does Mailsuite solve? Mailsuite solves the guesswork around email follow-up by showing whether messages were delivered, opened, reopened, and when engagement happened. It helps sales reps, marketers, recruiters, trainers, and educators prioritize responses, stop chasing unresponsive contacts, time outreach better, and manage high-volume Gmail communication without manual status checking. Answer based on 216 reviews Overview ### Which roles and teams benefit most from Mailsuite? Mailsuite is most used by business owners, executives, administrative staff, and client-facing professionals who depend on email follow-up and visibility. Marketing teams, sales roles, realtors, and freelancers use it to track opens and responses, while educators, writers, and office managers rely on it to manage communication, reminders, and outreach efficiently. Answer based on 227 reviews Overview ### What company size and industries is Mailsuite built for? Mailsuite is built mainly for small businesses and Marketing and Advertising teams, with 70% of reviewers from small companies and 12% from that industry. It also serves midsize businesses at 16% and enterprises at 14%, especially in Computer Software at 7% and Human Resources at 5%, primarily for email tracking. Answer based on 227 reviews Features and Usability ### What are the key features of Mailsuite? Mailsuite includes core email tracking tools like open tracking, click tracking, and real-time email notifications, plus follow-up support through reminders and unread alerts. Differentiating features include campaign scheduling, email templates, contact management, and an activity dashboard with reporting and analytics for monitoring recipient engagement. Answer based on 193 reviews Pricing ### How much does it cost and what fees or limitations are included? Mailsuite starts at $9.99/user/month for the Advanced plan, and a free version is available. Reviewers say the free tier is useful for basic tracking, but it adds a Mailtrack signature, ads or pop-ups, and has feature limits. Some find the paid plan reasonable, while others call it pricey versus competitors. Answer based on 67 reviews Integrations ### Which third-party tools and platforms does Mailsuite integrate with? Mailsuite integrates with Gmail, including the Gmail web interface and Gmail mobile apps on Android and iOS. Reviewer feedback consistently describes Gmail as the core supported platform, and official integration data also lists Gmail, with no other third-party tools clearly confirmed in the provided catalog or review mentions. Answer based on 55 reviews Getting Started and Support ### What training and onboarding options does Mailsuite offer? Mailsuite provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer reference material and self-paced learning for setup and feature review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Mailsuite offer? Mailsuite provides email/help desk, FAQ/forum, knowledge base, phone support, and 24/7 live rep support. User feedback points to support being available, but also inconsistent: some mention helpful customer support, while others report billing requests being ignored and unwanted auto-billing continuing without notification. Answer based on 2 reviews Bugs and issues ### Does Mailsuite have bugs or reliability issues? Mailsuite works well for basic email tracking, but reliability can be uneven in some setups. Many users mention accurate open notifications and simple day-to-day use, while others report browser compatibility problems, occasional Gmail display glitches, mobile setup trouble, upgrade popups, and tracking limits when recipients block images. Answer based on 37 reviews ## Who uses Mailtrack? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 1,881 Email Tracking reviews Capterra data shows that buyers of email tracking software rank the following features as their top priorities: - **Engagement Tracking** (**59%** of reviewers rated this feature as critical) - **Contact Management** (**55%**) - **Email Distribution** (**59%**) Mailsuite supports all three features that reviewers rate most highly: **Engagement Tracking**, **Contact Management**, and **Email Distribution**. Together, these capabilities help businesses monitor recipient activity, keep contact records organized, and send emails at scale, allowing teams to follow up more effectively and manage outreach with better visibility. Contact Management 4.3 (23) 39.13% of 23 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Email Management 4.6 (23) 34.78% of 23 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Email Marketing 4.3 (23) 30.43% of 23 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Reporting/Analytics 4.4 (28) 50.00% of 28 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Click Tracking 4.6 (29) 55.17% of 29 reviewers that rated this feature as important or highly important Track the amount of clicks on individual products to measure campaign results Real-Time Notifications 4.7 (23) 69.57% of 23 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Mailtrack 33 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Attachment Activity: Records the rate at which email attachments are opened or downloaded. - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Link Activity: Records the rate at which links in emails are followed. - List Management: Manage contacts across multiple mailing lists - Manage Email Lists: List management tools include importing and maintaining subscriber data. Manage list segmentation, profile attribute management, and delivery status. Subscribers self-manage preferences. - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Open Rates: Records the rate at which emails are opened. - Personalization: Adjust communications based on previous interactions or personal preferences - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Subscriber Management: Add or remove subscribers from mailing lists - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.4 (227) 4.4 Based on 227 reviews ## Pricing Value for money 4.4 (167) Free Version [View pricing plan details](https://www.capterra.com/p/164512/MailTrack/pricing/) Free $0.00 It includes: - Unlimited Email Tracking - Read Receipts in Gmail (double checks) - Instant Open Alerts - Works Inside Gmail - Desktop & Mobile Notifications - First Open Logged with Time & Date - Daily Activity Report - iOS & Android Apps Mailtrack $2.99 Per User,Per Month It includes: - Everything in Free, plus: - 7-Day Tracking History - No Promotional Signature Mailsuite $9.99 Per User,Per Month It includes: - Everything in Mailtrack, plus: - Complete Tracking History - See Exactly Who Opened Your Group Emails - Schedule Your Tracked Emails - Weekly & Monthly Activity Reports - Unlimited Link Click Tracking - Custom Alerts - Unlimited PDF Tracking & Sharing - Confidential PDF Watermark - eSignature with Audit Trail - Email Campaigns up to 60,000 Recipients/Month - Email Templates, Polls & Video Messages - Certified Emails - CRM Auto-BCC & Zapier Integration - Centralized Team Billing - Priority 24/7 Support Value for money 4.4 (167) 4.4 Based on 167 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (132) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (132) 4.3 Based on 132 reviews ## User reviews Overall rating 4.5 Based on 227 reviews Filter by rating 5(142) 4(68) 3(11) 2(0) 1(6) Mentioned topic Sorted by most recent CE Chasya E. Executive Director Non-Profit Organization Management ### "Confirmation Message Needed for Accidental Unsubscribes!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 9/10 July 22, 2025 Normally, I love Mailsuite, but when I could not send admin emails to my nonprofit's Google group after accidentally hitting unsubscribe, I had to remove it. This problem could easily be fixed with a simple confirmation CTA message, just like when you go to delete a computer file. Just ask, "ARE YOU SURE?" That way, we wouldn't accidently be able to unsubscribe. Please, please, please fix this! Pros I really loved Mailsuite, it helps to show how many people are opening our nonprofit org's newsletter. The tracking is very helpful and we appreciate it being free since we are limited on funds. I would have given 5 stars had it not been for one silly issue that could very easily be fixed: A simple confirmation message when someone accidentally hits "unsubscribe", so it can be undone! Cons There was no confirmation CTA message that came up when I accidentally hit the unsubscribe link! That link is far too close to the X to "remove unsubscribe once". Since we already have the unsubscribe feature built into our Google Workspace for Nonprofits, we don't need two unsubscribes, so I have always just clicked the X link for remove once when sending out mass emails to our newsletter group. Well, apparently I clicked too close to the Unsubscribe and it unsubscribed our admin account and I could not even send an email to our group. I had to remove Mailsuite! I didn't even know it had happened until I suddenly got an error message saying our admin account had unsubscribed from its own emails. Switched from [MailTracker](https://www.capterra.com/p/10003160/MailTracker/) They kept having less features and wanted more money to do hat they originally did for free. We got fed up with them and were happy to find MailSuite. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 3, 2026 Thank you for flagging this. It was a short-lived behaviour on our side. Today there's a confirmation step before an unsubscribe goes through, and if one ever does slip past, it can be reversed from the CRM section of the dashboard. We hope you got things sorted at the time. If not, Mailtrack has come a long way since. It would be good to have you back. Mailsuite Team MT Maddie T. Graphic Designer Hospital & Health Care ### "Free tier offers a lot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2025 Overall, very good! I use it everyday, i love the auto-tracking feature and that the free tier actually offers a lot. Pros The ability to track emails even on gmail without having the mailtrack signature or the other person knowing! Cons The constant popups to upgrade. I think they may have fixed this now, but it could be my adblocker that blocks it now. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL AFEF L. ASSISTANTE COMMERCIALE ET MARKETING Retail ### "Le radar de mes e-mails envoyés" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 3, 2025 MailTrack est un service de suivi des e-mails qui me permet de savoir quand et si mes e-mails ont été ouverts par les destinataires. Il s’intègre à Gmail et Google Workspace Pros On peut savoir si le destinataire clique sur les liens inclus dans notre e-mail. Cons Il faut avoir un abonnement Premium pour le suivi illimité des e-mails. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Tareq S. Accounting Real Estate ### "email tracking " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 3, 2024 my overall experience is great. I would say this works fro specific industries if you only rely on your email for communication and there is no other methods Pros helps me track emails. this is very important when you have a lot of volume coming in on a daily basis. Cons I wish it would tell you if the receipt has opened the email or not? basically if it will show the person read your email or not Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP ADAM P. MANAGER Real Estate ### "MAILTRACK IS ESSENTIAL" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2024 VERY HAPPY WITH MAILTRACK AND THE SERVICES IT PROVIDES Pros Very good tool with making sure your emails are seen Cons no Cons. very good software and highly recommend to everyone Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NF Niccolo F. Cofounder, CTO Automotive ### "A bullet proof mail tracker, easy to use and efficient " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 30, 2024 Me and my team have been using mailtrack for the last year and it has been really great. You get reports on who opens emails, links, how many times they get back to your emails etc. It's a great way to understand what's going on with customers, leads etc. Pros It does exactly what you want, at the right price. Extremely easy to setup Cons It doesn't work with firefox, which forces me to open chrome every time i need to track a specific email, or send a tracked email. This is really annoying, since I use Firefox as my main browser, and don't plan to switch fully to chrome. It's not free, but with the yearly payments, it's less than a coffee a week. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Traci W. Owner Online Media ### "Came through for what I needed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 30, 2024 My situation was not long-term, but when I used MailTrack, it came through and did exactly what I needed for documentation. Pros It was easy to set up and worked better than expected. Cons Nothing really. I wasn't disappointed at all. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Mariella P. Writer Writing and Editing ### "Best for University Students!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2024 It was honestly the best thing, especially during my time at the university which I know for sure will be as helpful when I am applying for a job or when I'm already on the job. I don't have to worry about emails in a way I used to worry about it before. Pros As someone who can get anxious especially during those classes held online, MailTrack is so helpful in communicating with your groupmates, professors, and even the university administration. It helps me track the emails, it shows me if my email was received, if it was already opened, and more so if it was ignored. I can easily know what I will do if I should send a follow-up or try to send my email again Cons I believe it would be nicer if I could install it directly on my computer it will be applied directly to my mail app on my laptop because I can only use MailTrack on my browser Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jake C. Head of Customer Success Telecommunications ### "MailTrack is the BEST" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 13, 2024 Pros I love how cost effective it is, and how seamless the integration with Google was. Cons Nothing - Mailtrack has fully supported my needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Jessica R. Office Manager Medical Practice ### "A MUST HAVE" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 13, 2024 Overall if great to have active for all your emails. Pros This is a must have if you send emails out daily and want to know if they are being open and read. It helps track how many times its open and when the last time they opened it. Cons You need to upgrade if you want details about exactly who opened it if you send it to multiple people at a time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/164512/MailTrack/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [GMass vs Mailtrack](https://www.capterra.com/compare/164512-168452/MailTrack-vs-GMass)[Constant Contact vs Mailtrack](https://www.capterra.com/compare/31898-164512/Constant-Contact-vs-MailTrack)[MailerLite vs Mailtrack](https://www.capterra.com/compare/136603-164512/MailerLite-vs-MailTrack)[iContact vs Mailtrack](https://www.capterra.com/compare/164512-221118/MailTrack-vs-iContact)[Zoho Campaigns vs Mailtrack](https://www.capterra.com/compare/164512-253223/MailTrack-vs-Zoho-Campaigns)[SendGrid vs Mailtrack](https://www.capterra.com/compare/164512-204113/MailTrack-vs-SendGrid)[Omnisend vs Mailtrack](https://www.capterra.com/compare/153508-164512/Omnisend-vs-MailTrack)[GetResponse vs Mailtrack](https://www.capterra.com/compare/153948-164512/GetResponse-vs-MailTrack) [Mailshake vs Mailtrack](https://www.capterra.com/compare/164512-164705/MailTrack-vs-Mailshake)[Emma by Marigold vs Mailtrack](https://www.capterra.com/compare/75428-164512/Emma-vs-MailTrack)[Selzy vs Mailtrack](https://www.capterra.com/compare/164512-255420/MailTrack-vs-Selzy)[Freshsales vs Mailtrack](https://www.capterra.com/compare/155563-164512/Freshsales-vs-MailTrack)[Mailjet vs Mailtrack](https://www.capterra.com/compare/130105-164512/Mailjet-vs-MailTrack)[EngageBay CRM vs Mailtrack](https://www.capterra.com/compare/164512-178819/MailTrack-vs-EngageBay-Marketing)[Mixmax vs Mailtrack](https://www.capterra.com/compare/159470-164512/Mixmax-vs-MailTrack)[Campaign Monitor by Marigold vs Mailtrack](https://www.capterra.com/compare/76928-164512/Campaign-Monitor-vs-MailTrack)