# Page 2 | Mailsuite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Mailsuite the right Email Tracking solution for you? Explore 227 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164512/MailTrack/reviews --- Mailsuite 4.5 (227) [View alternatives](https://www.capterra.com/p/164512/MailTrack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Mailsuite ## Showing most helpful reviews Showing 26-50 of 227 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AL AFEF L. ASSISTANTE COMMERCIALE ET MARKETING Retail Used the software for: 6-12 months ### "Le radar de mes e-mails envoyés" January 3, 2025 5.0 MailTrack est un service de suivi des e-mails qui me permet de savoir quand et si mes e-mails ont été ouverts par les destinataires. Il s’intègre à Gmail et Google Workspace Pros On peut savoir si le destinataire clique sur les liens inclus dans notre e-mail. Cons Il faut avoir un abonnement Premium pour le suivi illimité des e-mails. Review Source TS Tareq S. Accounting Real Estate Used the software for: Less than 6 months ### "email tracking " October 3, 2024 5.0 my overall experience is great. I would say this works fro specific industries if you only rely on your email for communication and there is no other methods Pros helps me track emails. this is very important when you have a lot of volume coming in on a daily basis. Cons I wish it would tell you if the receipt has opened the email or not? basically if it will show the person read your email or not Review Source CAS Camilo Alberto S. Inge Cosmetics Used the software for: 1-2 years ### "Tracking our information" June 29, 2023 5.0 To be able to have support when it comes to knowing who first-hand the information has reached to avoid having read confirmation conflicts. Pros Being able to instantly track where and when our messages arrive, plus it's affordable to buy which really gives us access to the power to reliably manage information. Cons I don't know if maybe I haven't explored it but it would be interesting to know if our messages have been forwarded or shared to third parties or unwanted domains. Reason for choosing Mailsuite accessibility and ease of use. Review Source AN Anthony N. Reviewer Computer Software Used the software for: 2+ years ### "Track all your emails with ease" February 26, 2023 5.0 Overall, I'm generally satisfied with Mailtrack. It's been a great help in keeping me organized and on top of my emails. The interface is easy to use, and the status of my emails is easy to view. I wish I could view entire email threads and customize notifications. Still, Mailtrack is a great tool, and I recommend it to anyone looking for an email-tracking solution. Pros I love Mailtrack! It's an excellent tool for tracking and managing emails. It helps me stay organized and keep track of my emails, so I don't miss any important messages. The interface is easy to use and understand, and I can view the status of my emails quickly and easily. Plus, it's free! Mailtrack is a must have for anyone who needs to stay on top of their emails. Highly recommend it! Cons I wouldn't say I like that Mailtrack doesn't allow me to view the entire thread of emails. I constantly search through my inbox to find the original message. I also find the notifications to be a bit annoying and intrusive. I want to be able to turn them off or customize them somehow. Additionally, the search function could be improved. Mailtrack is a great tool, but it could use a few tweaks to make it even better. Review Source Masturah D. Administrative Assistant Telecommunications Used the software for: 2+ years ### "Solution for email tracking" August 17, 2021 5.0 I use it firstly as an additional for the email marketing tracker, but now it has been so critical to analyzed our email marketing planning. Pros MailTrack is really essential for me to track and monitor the email that are sent out. The report is quite extensive, as it will show how many of the email are opened by the recipient, how long the email are opened and if the email are opened more than one time. We can use this data to altering our marketing campaign effectively. Cons MailTrack is quite expensive, but all the feature and the tools is very helpful and perform better than the competitors. I would like to see more price scheme that can cater all the user need, especially for the monthly emails that will be monitored and price decrease for some of the plan. Review Source Alex R. CEO Marketing and Advertising Used the software for: 1-2 years ### "Effortless Email Tracking with MailTrack" April 3, 2024 4.0 Pros MailTrack seamlessly integrates with Gmail, providing accurate and real-time email tracking without any hassle. It's incredibly easy to use, offering valuable insights such as when emails are opened and read. The dashboard is user-friendly, allowing me to monitor email activity effortlessly. Plus, the free version offers sufficient features for basic email tracking needs. Cons One limitation of MailTrack is that it doesn't provide detailed analytics beyond email opens. While it's great for basic tracking, users may find themselves wanting more comprehensive data on recipient engagement, such as link clicks or attachment downloads. Additionally, the branding in the signature of outgoing emails can be a bit intrusive, especially for professional communication. Review Source Allen E. President Health, Wellness and Fitness Used the software for: 2+ years ### "Simple MailTracking" March 26, 2024 4.0 Pros I like that it does whatit is supposed to do - track email opens even if its multiple times Cons I found it to be simple and easy to use and tracks opens, but that's all it does - I slowly moved away from MailTrack and towards ActiveCampaign since it can track opens and much more. Review Source VR Verified Reviewer Ecommerce Manager Retail Used the software for: 2+ years ### "Must have at least in the free version" September 24, 2020 5.0 Overall it has made my life much much easier. I know when I need to followup on an email without having to remember myself. I know when someone has read my email. Pros There's a free tier. Obviously there are other things to love, like notifications about your email being read, the fact that if an email hasn't been responded to in some time it get bumped up. The fact that if other people have Mailtrack you will actually get notified who read your email. But the fact that there is a free tier is HUGE. Cons There is not much but I suppose the branding signature that is required on the free tier. There really isn't anything else they can do to incentivize you to upgrade so I don't mind it that much. Oh there does appear to be a small glitch that if your personal email and business email are combined then you will get notifications even for emails that you just sent. So for example I send an email using my company email through my personal gmail I get a notification that the email has been read, which is impossible I just sent it. Review Source Michelangelo C. Freelance Marketing and Advertising Used the software for: 2+ years ### "Uno strumento molto interessante, forse sovraprezzato" October 5, 2022 4.0 Buona, eccetto il prezzo davvero nulla da ridire, funziona bene e lo consiglio comunque a chiunque apra la posta da Gmail Pros Utilizzavo quotidianamente Mailtrack qualche mesetto fa prima di cambiare direttamente client e passare a Newton che ha questa funzione integrata e devo ammettere che come software è preciso e funziona. Fa poche cose ma le fa abbondantemente bene: ti dice chi e quando ha aperto la mail inviata e, nel caso, dove ha cliccato, esattamente come ogni software di newsletter. Breve, conciso ed efficace. Buono ;) Cons Di base non ho grandi obiezioni se non che la versione premium costa troppo. Sono d'accordissimo con la logica freemium che prevede delle limitazioni giustissime ma il prezzo della versione pro è troppo elevato, la concorrenza a quel prezzo non ha un add-on ma ti vende direttamente il client con l'add-on dentro (vedi, appunto, Newton) Review Source Adra Safiya K. Human Resources Recruitment Assistant Retail Used the software for: 2+ years ### "Good email tracker" September 6, 2021 5.0 Pros I love all the report that are generated from this software after my email are sent out. I really help me to monitor and track the email status, either they are opened by the recipient and how long are they spend time with the email. All this indication will give us a good information on how to approach our follow-up email. Cons Some of the things that i dislike is the lack of total anonymous if i sent email from this software. It will publicly show and printed on the footnote of the email, that the email are sent using MailTracker. It would give wrong impression to the recipient and i would if i can removed it completely. Review Source Scott E. Founder Staffing and Recruiting Used the software for: Less than 6 months ### "OK at what it does...sometimes" October 10, 2018 4.0 The software works pretty well for tracking opens. That's really all I ask of it, and for the most part it has filled that job pretty well. I mostly get the notifications, and once I refigure out the mobile part to be working again then it should do that job pretty well across all platforms. Pros After losing Newton and Astro, I wanted a solution to track emails that was easy to use and available on desktop and Android. MailTrack was seemingly the most popular, and it integrated to Gmail so I figured why not. Overall it's been an adequate replacement for the email tracking in the two apps above, but not a GOOD replacement. What I like about it is that it has good notifications through Chrome and on your phone. It's well implemented on the desktop in my opinion, I just have it set to be always on and I can customize my settings for where I want notifications and how often. It does the job well from the desktop. Cons The mobile setup with Gmail was a pain. I enabled it and it was working for awhile, then randomly it stopped working. I tried installing it domain wide instead, so we'll see how that works. The fact that it's a bit of a hassle to install and then questionable about whether it stays running is not something I like about a software like this that I rely on for sales. Another issue with it is that the tracking is not QUITE as good as Newton. Newton would only alert you when someone else read it, and could even tell who was reading it. MailTrack alerts me that an email is read every time that I open it, which clearly is useless. However it's not the end of the world knowing that I personally am in the email so I disregard it. Review Source SK Safa K. Teacher Education Management Used the software for: 1-2 years ### "Email tracking is so much easy and useful" December 1, 2023 5.0 I benefit from this tool. So I will recommend it to everyone. Pros As a teacher, I have to send 10+ emails per day. Tracking them all together is not easy for me. But MailTrack made it easy for me to track the mail. I can get to know if someone opens my mail. So, it's so helpful. Cons I like almost everything, but setting up this software for every email is redundant to me. So, there should be one setting for all my logged-in emails. Review Source Miguel Angel S. Gerente Comercial Wholesale Used the software for: 2+ years ### "Good tool for Email Tracking" May 15, 2023 4.0 Me ha gustado porque me ofrece la solución de ver quién ha leído mis emails Pros Lo que más me ha gusta de Mailtrack es que puedes dar seguimiento quién lee tu email y cuando lo hace. Es bueno para cuando hacer cold marketing emails Cons Lo que menos me gusta es que si envias un correo a varias personas no sabes quién de todos leyó tu correo Reason for choosing Mailsuite Por el precio Review Source JS John S. ICT Director Medical Practice Used the software for: 1-2 years ### "Useful Emailing Approach for Companies" April 18, 2024 5.0 Pros MailTrack has valuable approach that makes every contact accessible. Cons MailTrack makes determined decisions, where communication is flawless. Review Source JR Jessica R. Office Manager Medical Practice Used the software for: 6-12 months ### "A MUST HAVE" May 13, 2024 4.0 Overall if great to have active for all your emails. Pros This is a must have if you send emails out daily and want to know if they are being open and read. It helps track how many times its open and when the last time they opened it. Cons You need to upgrade if you want details about exactly who opened it if you send it to multiple people at a time. Review Source VR Verified Reviewer Trainer Media Production Used the software for: I used a free trial ### "MailTrack Review" April 5, 2024 5.0 It is worth to try and will definitely recommend this one. Pros It is worth it to use. So efficient and less hassle for those that have a day to day meetings. Everything is notified and you will aware for all of the emails you'll have. Cons Their privacy is strong and you will be notified if your emails were read or not. Review Source Marlon Deivy M. Técnico de soporte Telecommunications Used the software for: 2+ years ### "Administración de correos completa" September 25, 2022 5.0 Es una herramienta muy útil para el envío de correos a clientes. Pros Buen nivel de detalle respeto al envío de correos. Seguimiento de correos enviados con alertas. Modo incógnito para confirmación de lectura. Cons Falta compatibilidad con algunas plataformas de correo. Review Source Lisa S. CEO Food & Beverages Used the software for: 2+ years ### "Great for checking email opens!" April 26, 2022 5.0 I really like this software and use it both for business and personal. It was easy to install using the google platform. Pros We love seeing when recipients have opened our emails. It is immensely helpful for knowing when we need to send a follow up because and email may have been lost and not opened. I like the double check visual so you can see that it was received and then opened. Cons Not a lot bad to say about this software for what we use it for. Review Source NP Nina P. Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "MailTrack helps you perfectly keep track of those who read/ignore your emails" March 28, 2024 5.0 My overall experience is very positive. The tool is straightforward and does exactly what I need it to do. I would recommend it to anyone who wants to track their emails. Pros Working in marketing and often reaching out for collaborations, partnerships etc. it could sometimes drive me crazy not knowing if someone just missed my email or was simply not replying. With MailTrack I get right away a confirmation when someone opens my email and even when it is opened multiple times, helping me understand that that what I wrote was interesting. Cons I personally don't like that people can see that I am using MailTrack. Review Source NC Navneet C. Digital Marketing Consultant Internet Used the software for: 1-2 years ### "It's a great tool to used in your Gmail account and keep track of your emails. It's a great product." August 26, 2017 4.0 The one which I mentioned in my Pros section. Pros Keeping track of mail Integrate within Gmail and new mail automatically Ease of checking Usability Cons I have already mentioned this to them - It is not integrated with Outlook. For professional it is of no use until and unless you expand product platform usability. - You don't get to see who has read your e-mail, particularly when there is more than one person mark in the email. The only possible way to do is to refer it to them about mail-track. But sometimes I don't want to reveal and say, "Buddy, I am tracking my email". To over come this, you just have to write a script where whoever opens the mail, their initials get recorded and the user can easily notify who has read your email and at what time. - Many times, bugs in the system recorded, where when I open the sent email, I get notified saying someone has opened the email. This creates confusion when I look at the history of opening the email. - It should also start giving tracking of the content link in the mail. This feature is majorly required by publisher and networks where they do email marketing to their potential customer. In order to find the bug into the database and find out who has opened the email and took necessary action. This would be a great feature to be added in order to monetize brands email marketing campaign. Review Source Jordan M. Owner Design Used the software for: 2+ years ### "Easy mail tracking that works" July 6, 2021 5.0 Mailtrack lets me know my emails are being ready and keeps me from having to do follow up emails to check if the messages were received. Pros Mailtrack is super easy to install with just a few clicks. Once you install the plugin and allow gmail access it is ready to go on the account you choose. Cons Mailtrack costs more than some of it's competitors but after trying others I keep coming back due to the simplicity and features. Review Source Antonin M. Data Analyst Insurance Used the software for: 2+ years ### "One of the best addition to your Gmail" February 26, 2020 5.0 Pros The tool is really simple : it gives you a notification everytime someone opens a mail you sent them. Thanks to this, you can now know for sure if someone saw your message or not. It does not matter if you are a professional, a student, and someone trying to find a work. In everyday life, this tool is a must have if you want to keep track of your emails. Cons Unless you pay the premium version, all your emails are signed by mailtrack. It is a smart marketing call to buy of course, but it is still anoying if you don't want to pay because you only have a casual use of the tool. Review Source Angel Y. Undergraduate STEM student E-Learning Used the software for: 6-12 months ### "Great email tracking service, would recommend! " December 5, 2022 4.0 Very accurate and reliable email tracking! Pros Mailtrack provides very reliable email tracking! It sends you a notification when your email has been read and it keeps track of how many times the email is being opened and read. It also notifies you if the email hasn't been read in 24hrs, 48 hrs, or 72 hrs. It is relieving to know that the email you sent has been read so mailtrack is very useful in that sense. Mailtrack works very well with google and is relatively easy to install. All I need to do is choose the extension, download it and apply it. Relatively easy to learn the features and to use it. The free version lacks some features but since it is free, the quality and service is very very good! Cons The free version of Mailtrack includes a watermark so the person reading the email would know that the email is being tracked. I would prefer if Mailtrack doesn't so directly tell the reader that the email is being tracked. There can be occasional glitches where the email tracking isn't very accurate but this has rarely happened and doesn't affect my overall opinion of Mailtrack - its great!!!! Review Source VR Verified Reviewer Account Executive Education Management Used the software for: 1-2 years ### "Great tracking software for free" October 26, 2021 4.0 The main benefit is exactly what I wanted. I know when someone has opened my e-mail and can then follow up. It also helps me confirm that someone is no longer there by bouncing back. Something else that my CRM won't do. Pros Since I use Salesforce CRM I cannot track e-mails. Taking my e-mails from Google using Mailtrack as an add-on allows complete tracking. I can see every time someone opens and e-mail and it rates it as a hot conversation when it is opened multiple times in a short time span. Cons I would probably use it more for campaigns but lack the tutorial to automate contacts and templates. Review Source FT Fabiana T. Postdoctoral Researcher Research Used the software for: 2+ years ### "Great Email Tracking, But Beware of Permission Requests" March 28, 2023 5.0 Overall, it's a great tool, but be aware of the permission requests before you start using it. Pros I've been using MailTrack for over a year now, and I can say that it's an excellent email tracking tool. It's a great feeling to know when someone has opened your email, and it helps me stay on top of my communication. The interface is easy to use, and the tracking feature is reliable. Cons However, after an update, I noticed that MailTrack was asking for more permissions to manage my email account, which made me a bit uncomfortable. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.