--- title: "Promo.com Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Promo.com Software - reviews, pricing plans, popular comparisons to other Presentation products and more." source_url: "https://www.capterra.com/p/223748/Promocom/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Promo.com Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Promo.com ## What is Promo.com? By providing the tools and content to create and customize premium video clips, Promo.com aims to help users with the promotion of their business across social media platforms, as well as create campaigns to boost engagement, reduce cost-per-click, increase traffic, build brand awareness, or promote a product. With a library of over 12 million video clips and templates which can be edited and enhanced with licensed music, custom text, and logos. Grow your business with the power of video! ## What is Promo.com used for? [Social Media Marketing](https://www.capterra.com/social-media-marketing-software/)[Video Making](https://www.capterra.com/video-making-software/)[Video Editing](https://www.capterra.com/video-editing-software/) Top alternative Featured Overall rating Based on 212 user reviews Reviews sentiment Positive 84% Neutral 7% Negative 9% Starting price $199 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Promo.com?[Manage this product listing](https://www.g2.com/products/promo/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Promo.com 4.3 (212) VS. [4.5 (6,261)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting Price $199 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (212) Ease Of Use 4.3 (5,200) Value For Money 3.9 (197) Value For Money 4.2 (3,644) Customer Service 4.2 (193) Customer Service 4.4 (3,673) ## Promo.com alternatives [4.6 (6,130)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,160)](https://www.capterra.com/p/148516/Marketing-360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [Instagram](https://www.capterra.com/p/210721/Instagram/) [4.7 (5,226)](https://www.capterra.com/p/210721/Instagram/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210721/Instagram/) [Snapchat for Business](https://www.capterra.com/p/210733/Snapchat/) [4.6 (1,141)](https://www.capterra.com/p/210733/Snapchat/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210733/Snapchat/) [View all alternatives](https://www.capterra.com/p/223748/Promocom/alternatives/) ## FAQs about Promo.com Overview ### What problems does Promo.com solve? Promo.com solves the time, budget, and skills barriers that prevent businesses from producing frequent social media videos. Templates, stock footage, music, text overlays, branding tools, and format options help marketers, small-business owners, agencies, and nonprofit teams create campaign ads, client videos, and platform-ready posts without hiring video specialists. Answer based on 177 reviews Overview ### Which roles and teams benefit most from Promo.com? Promo.com is most used by business owners, founders, and executive leaders who need to create promotional videos for their brands without dedicated production staff. Marketing managers, directors, and creative teams use it to produce campaign assets and social content, while realtors, designers, and freelancers create property, portfolio, and client-focused videos. Answer based on 212 reviews Overview ### What company size and industries is Promo.com built for? Promo.com serves small businesses, which make up 91% of reviewers, with Marketing and Advertising as the top industry at 16%. It is also built for Real Estate, Digital Marketing, Professional Services, Health and Fitness, Retail and Ecommerce, Beauty and Care, Food, Education, and Travel organizations. Answer based on 212 reviews Features and Usability ### What are the key features of Promo.com? Promo.com includes video marketing and video creation tools centered on customizable templates, drag-and-drop editing, and text overlays. Its media library supplies stock video, images, and music, while branding options and social media publishing support campaign distribution in multiple formats. Customer support is also a core feature for resolving editing and publishing issues. Answer based on 107 reviews Pricing ### How much does it cost and what fees or limitations are included? Promo.com offers a free version and an Agency plan at $199 per month, falling to 99 monthly when billed annually. The Agency plan includes unlimited storage, white-label sharing, and social publishing. Reviewers value its production cost savings, but some find subscriptions costly for occasional videos and want pay-per-use options. Answer based on 59 reviews Integrations ### Which third-party tools and platforms does Promo.com integrate with? Promo.com integrates with HubSpot Marketing Hub, Instagram, Meta for Business, Twitter/X, and Wistia. Its catalog centers on marketing and social media platforms, supporting content distribution and video promotion across major channels. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Promo.com offer? Promo.com provides live online sessions, webinars, documentation, and videos for teams getting started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs of product features and setup steps. Answer based on 5 reviews Getting Started and Support ### What customer support options does Promo.com offer, and how do users rate the experience? Promo.com offers email/help desk, FAQ/forum, a knowledge base, phone support, and 24/7 live representatives. Users often describe support as fast, friendly, and helpful, particularly through live chat. However, some reviewers report difficulty reaching assistance, unresolved technical issues, and frustrating billing or cancellation interactions. Answer based on 79 reviews Video creation ### How easy is Promo.com for creating marketing videos? Promo.com makes short marketing video creation accessible with drag-and-drop templates, stock footage, music, text overlays, and social media formats. Small business teams and marketers value the fast, professional-looking results and custom uploads. Some users want more distinctive templates, stronger timeline controls, better asset search, and greater flexibility for longer or multi-clip videos. Answer based on 107 reviews ## Features AI summary Based on 9,367 Presentation reviews Capterra reviewers highlight these as the features buyers care about most when choosing video making software: - **Video Creation** (**44%** of reviewers rated this feature as critical) - **Text to Video** (**37%**) - **Voice-Over/Audio** (**35%**) Promo.com supports **Video Creation**, giving teams a direct way to produce marketing and promotional content. However, it does not include **Text to Video** or **Voice-Over/Audio**. Instead, it offers other features that reviewers also rate as important, including **Video Editing** (**34%**), **Animation** (**32%**), and **Customizable Branding** (**31%**). These features help businesses refine visual content, add motion to capture attention, and keep brand assets consistent across campaigns, allowing teams to create polished videos for marketing, social media, and brand awareness. Video Creation 3.8 (13) 53.85% of 13 reviewers that rated this feature as important or highly important Create original videos from scratch Video Editing 3.7 (15) 46.67% of 15 reviewers that rated this feature as important or highly important Create professional looking videos by manipulating video footage with filters, special effects, trimming, filters and transitions Animation 3.0 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Ability to insert animations/transitions Customizable Branding 3.7 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Media Library 4.5 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Collection of images, videos and other digital content that can be used Templates 4.1 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Sample files or documents that could be customized as needed or used as is Promo.com 35 features Ability to insert animations/transitions Record audio or import/upload audio files Establish rules for automatic propagation of social media posts across one or more channels Branding videos with company logo Process of displaying text on a television, video screen, or other visual display Provides a channel for team members to share AI models, media files, communicate, and work together Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Assemble applications and processes by dragging over and arranging pre-built components Edit, touch up, and convert images for publishing Collection of images, videos and other digital content that can be used Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Supports various file formats Allows users to secure content and data for any use. Search and filter data across systems to locate required information by entering keywords or certain criteria Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Allows businesses to share their videos on social media. Adjusting the speed of a video clip Split/Merge Sample files or documents that could be customized as needed or used as is Edit text as needed Create text to match video content Allows the upload and storage of videos within the system Transcoding an analog video to a digital file for storage Create original videos from scratch Create professional looking videos by manipulating video footage with filters, special effects, trimming, filters and transitions Store and manage online video content Helps businesses market their videos Supports various video file formats Add a digital mark to show ownership of an image, video, document, etc. Get Advice We can help you find the software with the features you need. Features 4.0 (212) 4.0 Based on 212 reviews ## Pricing Value for money 3.9 (197) Free Version [View pricing plan details](https://www.capterra.com/p/223748/Promocom/pricing/) Agency $199.00 Flat Rate,Per Month It includes: - Custom Content - Custom Fonts - Easy to Use Editor - Full HD Videos - Lifetime License - Promo Mobile App - Publish Directly to Social - Reseller Rights - Social Media Calendar - Unlimited Storage - White-Label Sharing Value for money 3.9 (197) 3.9 Based on 197 reviews ## Integrations [ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Wistia](https://www.capterra.com/p/82313/Wistia/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (193) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (193) 4.2 Based on 193 reviews ## User reviews Overall rating 4.3 Based on 212 reviews Filter by rating Counts reflect reviews available in this feed. 5(132) 4(46) 3(14) 2(9) 1(11) Mentioned topic Recent reviews first, then most helpful RE Reviewer ceo Used the software for: Less than 1 year ### "The best online video editor for professionals" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 9, 2021 Promo allows me and my team to quickly edit professional videos, I often start from one of their premade templates and I make few edits to come up with an original and unique video that I can use for marketing campaigns or social media feeds. We also use promo to edit videos for our clients and they’re also satisfied with the videos that we deliver for them. Pros Promo.com has a lot of awesome templates for a bunch of categories, it became my one-stop-shop for all my business promotional videos because it offers a variety of video ads templates that I can simply edit on my browser without any program and they also offer a great selection of stock footage and text overlay options to make the videos more professional. Cons it's a bit pricy for small businesses but for me I think it’s worth it, I just hope that they can make it a bit cheaper to make it more affordable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sales & Marketing Consultant Used the software for: Less than 1 year ### "Amazing Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2019 The customer support has been unmatched, they have helped us even when it was our own mistake in reading information when we signed up and discounted our service. Also having that instant support with the chat and being able to fix small platform errors in only a few minutes could not be better. We got promo thinking we would make a few videos and cancel but since then it has helped get more people to our social pages and has let us show our services in a different way to our website visitors. Pros The quality of all of the video content whether it be premium or free content they are made beautifully. It is easy to customize any videos that work best for who you are advertising to and with our target market being health care professionals it is great to have so much healthcare related content to grow our social media and website. Cons I would like to be able to change font size within the text box, also be able to have two text boxes appear simultaneously within the same time frame. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 1-3 years ### "Horrible Customer Service/ Auto-billing charge rip-off" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 November 20, 2024 Terrible. We quit using them because we found a better alternative for our company. Without notification they charged my credit card for another year and will not reverse the charge because the auto renew button was automatically set in their settings. They have been terrible to deal with and I am only left to dispute the charge with my credit card company. I would avoid doing business with this company or any other company that tricks their customers into another annual fee. Probably an indication that they can't keep customers any other way perhaps..... Pros Access to lots of stock videos, images and templates. Cons Expensive in comparison to other similar tools Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Social Media Manager Used the software for: Less than 1 year ### "The best I've found so far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2020 I am a social media manager for a florists conglomerate, and I run all the company's social media platforms, plus the ones from nine franchisees, I need to keep it consistent and at one voice, but time is always my enemy, even if Promo is a service leaning toward promotional videos for paid advertising I am able to adapt it for normal everyday posting by making the videos longer (amazing feature), or uploading my own material. It's easy to use, it's fast, and the results are really good. I also love the fact of being able to choose from a large pool of different soundtracks if I so wish. Pros It's effortless to use even if one has no experience with video editing. The video templates are beautiful, even the free ones, which is a huge upgrade comparing to their competition; as usual with other competitors, the free videos are of low quality. The time it saves is of the essence. Cons Can be a little tricky in certain features, specifically on how to remove sound or only keep the sound of your uploaded video, but the support chatbot is very efficient and clear in their instructions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer eCommerce Used the software for: Less than 1 year ### "Best Product For video Promotions on social media" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 12, 2020 Promo.com made our business to achieve higher results and enagagements in social media platforms. i strongly recommend to try this product for those who are struggling to find the right platfrom for the social media content. Pros This software has some incredible features that can help me customize the video ads according to the size and dimensions of the required social media platforms that you can publish. It has an integrated solution where you can publish the video directly into the respective social media platforms (Facebook, Instagram, etc) I do like the fact that you can actually customize and reimagine to design your own creative video with existing opensourced content or you can use your own cotent with these templates. There are 1000s of existing templates for quick and quality video ads to publish within a fraction of minutes. I love the product as it is so easy for beginners to start editing the video content. Cons There is noting to worry about this product. once you start using it, you will definitly love it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Eyüp Ö. Industrial Engineer Used the software for: Less than 1 year ### "Promo.com EO" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 12, 2022 The people around me like to watch the videos I create. This increases my motivation. Pros There are many features that are very helpful in creativity when creating and editing videos. This creates very good content. Cons It can be difficult to reach customer service when there are some problems. They help of course, but until they do, I usually take care of myself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Projects Manager Used the software for: Less than 1 year ### "1 click video editing and publishing tool for social media marketing. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2019 I decided to recommend this software to be used by our marketing team, we were looking for a solution to create and promote video advertising across our social media platforms. I was able to signup and begin using promo.com immediately with little or no training necessary, in less than 1 hour I was able to produce high quality video advertising clips that were being distributed to Facebook, Twitter and Pinterest. Promo.com is cloud based, cutting edge video editing and publishing. Pros Promo.com is very user friendly, I like the features that allow you to publish directly to your social media outlets. This is great software for marketing teams to use across the board. I love the product support and customer service, I highly recommend this software for anyone looking to grow their social media presence and who needs a tool to create engaging video content. Cons Promo.com is so good it has nothing bad about it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Arheer G. Manager Used the software for: Less than 1 year ### "Create videos and share on social media using Promo.com" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 22, 2022 Promo.com allowed us create videos in multiple formats may it be 1:1. 9:16, or 16:9. Also, it is easy to convert videos from one format to another. Pros \- Promo.com can help you create business videos that can be used for social media marketing - Promo.com has a large number of social media templates - Has huge image and music library Cons \- Does not have functionality to change video speed in order to make time-lapse or slow-motion videos - You cannot upload your fonts to the tool Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Marketing Used the software for: Less than 1 year ### "FABULOUS software!" 5.0 October 14, 2019 We are using the software for our inbound marketing initiatives to achieve lead gen and drive traffic to our website. We will also use videos in drip campaigns and our sales guys will use them in demo situations. In my first 24 hours of use, I had two questions which were expertly handled by the 24/7 chat reps. I could not have been more pleased. A really pleasant surprise. Pros super easy to use, very intuitive UX, and great automation phenomenal value for the cost customer service is responsive, swift, knowledgeable, and actually gets the question answered the library is incredible: unrivaled having licensed music available is a huge perk Cons it would be great to have music on a timeline slider like the clips and captions, to accommodate musical transitions within a single video if you have to add in a new video clip, the software currently requires manual shifting of all the captions to get them back in alignment, which can be time-consuming if your video is long Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Dj /Audio /Produce Used the software for: Less than 1 year ### " Slidely Promo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2019 i had and still have a good Experience with it good live services good feedback on the chat help god bless u guys Pros the first time when i try this software webs was i say omg this is so coool i had to save some money so fast that i could buy it 1 this software is so nice 1 fast 2 easy u can get all your video in full Hd videos Cons what i like is its easy for work whit it and cool Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/223748/Promocom/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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