Interactive Freight Systems

SmartFreight

4.5 / 5 16 reviews

Who Uses This Software?

If you ship goods to your customer or other business we have a shipping solution for you. From Pharmaceuticals to Tyres, Office Supplies to Electrical Wholesale, 100 to 500,000 Items a week.


Average Ratings

16 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Interactive Freight Systems
  • smartfreight.com
  • Founded 1997
  • Australia

About SmartFreight

No two journeys are the same. But now youll always know what to expect. Get a clear view of all your freight. SmartFreight is the easier way to manage your shipping needs. Our suite of shipping solutions puts hundreds of possible transport providers and routes at your fingertips, offering total flexibility, and access to the information you need, every step of the way.


SmartFreight Features

  • Demand Planning
  • Electronic Data Interchange
  • Import / Export Management
  • Inventory Management
  • Order Management
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Transportation Management
  • Warehouse Management

SmartFreight Reviews Recently Reviewed!


Simple and easy to use

May 09, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This program is simple and easy to use which allows our warehouse team to despatch an item in the shortest possible time and at the best rate available.

Cons: We send out long lengths one thing i would like to see that when a connote has a long length on it that it will only select carriers who are capable of handling it e.g. couriers please dont take long lengths but they still give us the option of using them.

Overall: The ability to check rates against different carriers.

Vendor Response

by Interactive Freight Systems on May 15, 2018

Thanks for the positive feedback Martin

It has been very easy to implement and use this software program.

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is simple to use and navigate. Gives us quick results with search function. Help desk is very quick to respond.

Cons: Don't really have anything that least like about the software product. If I had to comment on something it would be the reporting functions.

Overall: This software has made our despatching a lot more effective and efficient.

Vendor Response

by Interactive Freight Systems on May 16, 2018

Thank you for the review Rosa, and great to hear you're a happy SmartFreight Customer.

Capterra-loader

Time saving

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Quick tracking due to one source of connaotes and productivity due to interface with ERP. Decreased warehouse hours to the point customer service picks and packs.

Cons: Buying Sticker is expensive and getting support for major work is difficult. Terminal service intergration was hard.

Vendor Response

by Interactive Freight Systems on May 21, 2018

Hi Eris thanks for taking time to provide feedback

Easy usability

Jul 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Configuration freedom, most of the configuration you can set it up your self

Cons: Some of the setting although small setting has to go to support to make changes.

Overall: We are able to integrate Smart Freight with our ERP system which work in huge advantage for us, since we do believe in automation and less manual intervention.

user friendly

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: multiple staff can all use easily and dont have to be a genius to operate, simple product used daily to simplify objectives,

Cons: nil , same as above, have tried other systems and its easier to navigate, others have multiple menus and a map is needed.

Vendor Response

by Interactive Freight Systems on May 21, 2018

Hi Justin thank you for the positive feedback

Great time saver

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use including adding new data. Label stock arrives quickly when ordered. Any problems are fixed quickly

Vendor Response

by Interactive Freight Systems on May 16, 2018

Thank you Richard for the great feedback

We were able to integrate our WMS seamlessly with IFS

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use one platform, the features of the modules are great, reporting and invoice reconciliation is a must

Cons: Needs to be windows based, rates updates sometimes takes too long to implement, cost of labels can be improved

Useful

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Relatively simple system that is self explanatory, allowing adequate training in a matter of minutes.

Cons: Ability to problem solve & get solutions for our individual requirements. Customer service support is lacking.

Vendor Response

by Interactive Freight Systems on May 21, 2018

Hi Matt thank you for the feedback

Good for ERP Integration

Jul 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Works will with SAP Business One ERP that we use

Cons: The cost per label and the fact that a lot of ransport Companies will not utilise the full operation due to being charged on top

Overall: Saves us labour due to the integration with ERP

A robust and powerful integrated Freight Platform

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our TOTECS Platform integrates with SmartFreight and our customers have been very pleased with the service. Other online freight solutions aggregate the carriers using bulk discount contracts but this creates a barrier for clients and blocks them from going straight to the freight company to resolve issues. SmartFreight maintains profiles for each carrier relationship and provides many options for electronically quoting and booking consignments which the clients manage in the SmartFreight software.

The great news with SmartFreight is that our TOTECS eCommerce Platform can setup, quote and/or book freight consignments as part of the checkout process. SmartFreight manage the interfaces with a large range of carriers and alleviates the need for us to integrate to each one so its a big win for us. It's a win for our clients because they still keep their commercial relationships with each customer.

SmartFreight is ideal for distributors of any kind who process many consignments across a range of carriers. The technology has been used by our clients for many years for offline order processing and we are thrilled that we can offer an integrated freight solution on TOTECS.

Vendor Response

by Interactive Freight Systems on April 21, 2016

Great Integration with a great eCommerce Platform

Brand Ventures uses SmartFreight

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Combines all freight systems into the one place

Cons: Takes a while to get used to as is a little fiddly in some parts to use

Overall: Time to train some-one

its time consuming to enter all our freight dimensions into the one software

Amazing software ideal for any business looking to streamline shipping.

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A single place to manage consignments within your business and streamline your shipping and dispatch processes. Ease of use and it just works real-time in NetSuite.

Cons: There is no issue with the software, we would like to see the delivery route optimization module available in the cloud.

Smartfreight

Jul 26, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One stop software for multiple carriers - ease of comparison

Cons: Pricy genuine label rolls that can eat into any saving generated from being able to compare carrier rates

IFS Smart Freight - Useful flexibility

Jul 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to run freight software independently of brokers and carriers - giving the flexibility of changing carriers based on performance etc

Cons: Some carriers see SmartFreight as an impost and try to avoid trading through the platform.

SmartFreight has been a successful freight management tool for our business for over 10 years.

May 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have integrated SmartFreight with our MIS platform across all our business units and find the product delivers a streamlined service in terms of carrier/service selection , least-cost routing and cost management. By working closely with their management team, we have been able to refine the integration and use of the software to meet our specific business needs. We find that their level of customer service and technical support is fast and reliable.

Eric Broodryk

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I┬┐ve worked with SmartFreight for a number of years. Ken and his team are a pleasure to work with and professional. I successfully introduced three tier 1 Warehouse Management Systems into the Asia market. We teamed with SmartFreight on a number of successful implementations. I now distribute a tier one Slotting/Profiling solution from Optricity. Regards Eric Broodryk