# AdvancedMD for Physical Therapy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AdvancedMD for Physical Therapy the right Physical Therapy solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164538/AdvancedMD/reviews --- AdvancedMD for Physical Therapy 4.4 (24) [View alternatives](https://www.capterra.com/p/164538/AdvancedMD/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AdvancedMD for Physical Therapy Ease of use 4.2 Customer Service 4.2 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julius N. Accounting & Business Office Coordinator Mental Health Care Used the software for: 2+ years ### "AdvanceMD Review" October 15, 2018 4.0 Pros As an accountant for an Institute that provides therapeutic services for the public, AdvanceMD serves as our subledger. The software provides a versatile platform that helps implement customizable features that cater to our specfic needs to ensure that all records are accounted and transparent. We are a satisfied user of this software. Cons The interface of the website portal offers a user-friendly experience; however, it does require time and effort to utilize all it's functions properly and with of ease, but that's a given. In other words, you only get what you put into it. Review Source DK Dana K. Administrative manager Hospital & Health Care Used the software for: 1-2 years ### " great accounting & EHR program- easy to use, very detailed & avail 24/7-better w/ ea update. " December 6, 2017 5.0 more than I expected. The accountability for finance is complete. The EHR area is wonderful. Having the program available anywhere is fantastic. PC and Mac perfect!!!! Pros I am a manager and therefore have full access. There are many features I rave about. The work flow ease from front desk personnel to billers to providers is amazingly user friendly. I do like that there are access limits to set for each job title within the company. The accountability of each service date is complete financially as well as historically. The scheduling module can be as complete as you design it. The fact that we are able to customize certain areas is absolutely wonderful. The EHR portion is very complete. I like that AMD allows additional information to be added at anytime to a patients record not effecting the scheduling. I also like that we are able to access this program on our Ipads for quick usage. I am glad we are able to export reports to excel to manipulate information as necessary. I rave about your program all the time! I have worked with three other programs and am the primary person that hand picked your company's program for Therapediatrics. Cons There are always quirks in any system. REPORT ACCESS\* and referral/authorization areas could use improvement. I do find that important reports for business purposes such as for finance, current active clients, marketing, HIPAA, rx renewals, referral counts, etc are not accessible unless your purchase an additional module with AMD. There is not a report that pulls all current active patients. There is a report that pulls discharged or deceased, and there should be a report that pull all active only. The referral area does not count referrals/authorizations the way the insurance companies count them, which is critical for our industry. Every single client comes to us by a script and could be accompanied by a referral or authorization. I would like to see this area reviewed to its usefulness for our industry. Review Source MH Matthew H. Physical Therapist Medical Practice Used the software for: 1-2 years ### "Not the best for PT" September 28, 2019 3.0 We recently tried switching from WEBPT to AMD but we lost more money than we gained from the switch so we will be switching back to WEBPT. The problems were being solved but more problems were surfacing and we do not have time for solving more problems and not seeing patients along with not being medicare compliant. Pros Importing information for medical history was easy as patient did that at home and automatically went into our evaluation. Cons Not universal for all PT conditions and was not able to be medicare compliant due to inability to fax documents. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) Thought it was going to be easier and quicker but it was not so we went back to WEBPT. Review Source Kaja K. Billing Specialist Medical Practice Used the software for: 6-12 months ### "Our Transition to Advanced MD was easier than anyone could expect." July 17, 2017 4.0 Pros Electronic charge entry and claim edits make billing out claims a breeze. I like that I can do a quick overview of all claims and approve them and if it does not meat coding guidelines it will let me know so I can take a closer look. Cons cannot group AR module my individual commercial insurance. I can group it by financial class if I just want to look at Medicare or Workers Comp claims but I would like to be able to just look at Beacon Health, or just Tricare. Review Source LJ Lianna J. Operations Manager Used the software for: 2+ years ### "One of the best EHR systems we have worked with!" May 8, 2018 4.0 Pros It is very user friendly. Templates are created by the customer and designed specifically for the usage they serve. All of the information is in one area which makes obtaining old physician or therapy notes easy. Cons With technology, there comes the risk of system errors. My team experiences system errors probably at least once a week. The errors or slow downs may occur once or it may occur over the course of a few hours. Review Source SB Solvita B. Admin/billing Mental Health Care Used the software for: 2+ years ### "The system is hard to implement, once it is implemented for most of the parts working smoothly." May 8, 2018 4.0 I am able to run practice from one software. Pros The reason we choose this software for our practice to have an opportunity to combine all of our needs in one system to be able to run smooth day to day functions. From scheduling patients, sending automatic appointment reminders , medical records, great billing possibilities EDI/EFT, credit card charges, and variety of reports. All functions within one system. Cons If something does not work properly, some times, it takes for ever for support to figure out the problem and how to fix it. Review Source GT Gena T. office manager Mental Health Care Used the software for: 2+ years ### "Primarily positive although recently there has been very slow response time" July 18, 2017 4.0 Pros I like the ease of being able to schedule, send claims, get answers. I am impressed with almost all of the representatives I talk to. Your software is expensive but the savings and efficiency has been worth it. Cons Right now there seems to be some response time issues. I have noticed it since adding the new scheduler format and am hoping it is just issues that will soon be fixed. The wait time can be extremely long and using the actual wait list often locks up the system completely. Review Source MM Margo M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Very user friendly and the support provided is always helpful." July 13, 2017 5.0 I am now able to keep my patient information organized and my financials are easily accessible for accounting purposes. Pros What I like most about this software is the ease of scheduling patients and the ability to seek support and ask questions at any time throughout the day. Also, most questions are easily answered by the help contents section on the website. Cons Maybe there are too many features and functions within the software making it take quite awhile to learn them all. I also think a 24-hour help desk would be helpful for questions not available in the online help section. Review Source JH Jason H. Business Administrator Used the software for: 1-2 years ### "Excellent billing software, large learning curve, helped us condense our operations" November 13, 2017 5.0 Ease of billing, flexibility with the scheduler, EHR for notes. Simplified our practice operations. Pros The insurance billing is fairly seamless once you learn it. The EHR has worked in a way we were hoping for. The calendar can handle expansion/growth as we are forecasting. You can easily use this for multiple locations and multiple providers. Cons It can take a long time to train new staff the features and functionality of the program. They charge per provider on different features, which can be a little frustrating. Review Source MM Maura M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "AdvancedMD has been a life saver for me as a sole practitioner. Their support staff is outstanding, " December 6, 2017 5.0 This is the first time in decades that I have a payment rate of over 99% of services provided. I cannot believe how easy it now is to do my own billing and monitor payments. Pros Staff support availability and skill is really outstanding. They have consistently been able to train me and repair my mistakes. It is very easy to review problems and income. Cons It is a bit too complex for my needs as a psychotherapy sole practice. It would be great if I could get a version that is more tailored to my simple needs. Review Source DS Diana S. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use, customer support always helpful. " March 12, 2018 5.0 Pros Have no issues with this software, but if I do customer service is quick to help. Easy software to use. Set-up seems like a lot in the beginning, but once you actually use it everyday, you can see why the set-up process is the way it is. Review Source MM Melinda M. Executive Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "I have found that the software is quite powerful and has many parts that I have not yet used" May 11, 2018 4.0 We don't have to spend a ton of money and we're able to bill with ease. Pros It is fairly user friendly. The help files are extremely well written and are very easy to understand. Cons I find it frustrating having to wait on hold for very long periods of time for Customer Service and often the people that answer are not well versed and give incorrect solutions. Review Source SG Shirley G. office manager Used the software for: 6-12 months ### "Overall the experience has been pretty good, training could have been better and longer." January 15, 2018 4.0 Pros Once you get used to it there is ease at working it. From other billing software that I have seen this is by far easier to maneuver through and find where and what you need to be doing. Cons We have had trouble, not sure if its the software or internet, but it will kick you off during the afternoon hours. This happened frequently for a while but now is down to just a few times a month. You can just be working and it just stops. Review Source LB Lindsay B. CFO Used the software for: 6-12 months ### "Best of several EMR systems I've used in my career" January 15, 2018 5.0 Pros intuitive layout, software reflects knowledge of actual workflows, cloud-based , best set of ready-to-use reports I've encountered. It does not require a separate IT specialist systems administrator to keep it going. Cons occasionally I have to hold for a while waiting for a rep on the phone, but the reps are very knowledgeable and understand our business and are able to remote in and help, which is great. Review Source CH Cara H. Billing Specialist Used the software for: 1-2 years ### "I use the PM daily and really like AMD Insight" March 8, 2018 5.0 Pros With AMD Insight, I can create and change reports as needed depending on the funding source, location, or by therapist. Cons Pricing and the price changing is not the easiest thing for us since we are a nonprofit and every penny is needed. Review Source BJ Bill J. Revenue Cycle Manager Hospital & Health Care Used the software for: Less than 6 months ### "AMD has been a great switch for our organization. " May 14, 2018 5.0 The ease and accuracy of sending clean claims out and the speed of getting payments in from the payers. Pros The training and the follow up was outstanding. The trainer was very patient and helpful taking us through each step of the process. The Support Team has been outstanding with answering those questions that come up. Cons Nothing. We've been very satisfied. This is the fourth practice management software I have used over the past 12 years and I have not had any of the issues we have encountered in the past with other systems. Review Source LC Lynn C. Psychologist/Owner Hospital & Health Care Used the software for: 1-2 years ### "Very knowledgeable and friendly support staff. Trainings when I started were great. " November 9, 2017 5.0 Billing system and ehr. Pros Easy to use, good support, excellent communication. Software meets all my needs. As a small, solo practice the complexity of billing is not easy for me,. I appreciate the good support I get. Cons Complexity of setting up new insurance companies so system recognizes them. I don't think this is necessarily an AMD issue, it is related to our monstrous health care system. Review Source VR Verified Reviewer psychologist Used the software for: Less than 6 months ### "Everyone at Advanced MD has been so helpful, knowledgeable, and has made the experience a pleasure. " November 9, 2017 5.0 It makes my job easier and will help me with focusing on my clients. I am looking forward to using this product for many years. The billing aspect of the software also is quite intuitive and it makes a difficult job manageable. Pros It is very intuitive and offers many options to personalize the forms. Claims submission is fast and easy. Review Source RV Richard V. Billing Officer Mental Health Care Used the software for: Less than 6 months ### "The billing application can be improve ." March 8, 2018 4.0 Electronic billing, patient tracking and enforce HIPAA regulations. Pros The AMD Dashboard is my most favorite because I can see the health of our company every month. I also like the accounts receivable information in the dashboard that shows how much amount we are expecting to be billed. Cons The insurance information sometimes does not flow into AMD when we used the "check eligibility" functionality. We should be given the flexibility to design our own filter(s) in AMD as it relates to our own business reporting requirements. Review Source FS Fred S. PT / owner Medical Practice Used the software for: Less than 6 months ### "Transition was a little bumpy / after initial customer service issues / they have smoothed things ou" July 13, 2017 4.0 billing company likes its features for reports and billing Pros functionality of software .. has ability to do reports that my billing company likes ... biller states she likes the program after she got used to it and got the training she needed to figure it all out. Cons customer service not the best on our transition / friendliness of training session less than desired Review Source KM KRISTINA M. OFFICE MANAGER Used the software for: Less than 6 months ### "I had a very good experience so far with AdvancedMD" December 11, 2017 5.0 All my questions and concerns have been answered and resolved fast from competent support representatives. Pros User friendly, very professional designed and the same time simple to work with. The system has a lot of functionalities and definitely meets our requirements. Review Source KJ Kayla J. Office Manager Used the software for: Less than 6 months ### "The sales process was fast; the rest has been downhill. " May 8, 2018 1.0 Pros It is user friendly ; you do not actually need to watch the videos to set it up. I also like the dashboard. Cons It's not geared for PT clinics at all. It doesn't even have basic PT modifiers in the program like GP or KX Review Source SM Shannon M. Consultant Management Consulting Used the software for: Less than 6 months ### "AdvancedMD" November 24, 2020 5.0 Overall, I've had a positive experience. I like the security and the reliability of the software. Pros I really like that there is a password to join, a waiting room, and I have to be admitted by the doctor prior to meeting. This shows the level of security. Cons I wish there was an option to dial out to my phone when joining meetings this way to would not have to use my computer audio. Review Source JP JENNIFER P. Office Manager Used the software for: ### "Renders me useless" February 22, 2018 5.0 Pros This software is an all in one program that encompasses 4 different programs our office is currently using. Cons While it has highly convenient features, it is costly in that you pay per encounter versus paying one lump sum for the program. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.