Who Uses This Software?

Are you still running your QA program using spreadsheets? We integrate with multiple Service Software so that you can run your entire QA program in one centralized place, in a smart and easy way!


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • PlayVox
  • www.playvox.com/
  • Founded 2012
  • United States

About PlayVox

PlayVox is a Quality Assurance software that allows you to monitor your customer service & support interactions across different communication channels such as chat email, phone & social media. We help you deliver Perfect Customer Interactions by engaging and empowering your agents. - Easily measure customer service quality. - Evaluate more customer interactions in less time. - Drive agent engagement by using continuous feedback and coaching. - Increase agent performance


PlayVox Features

  • Audit Management
  • Compliance Management
  • Corrective Actions (CAPA)
  • Defect Tracking
  • Document Management
  • Feedback Tracking
  • Incident Management
  • ISO Standards Management
  • Knowledge Management
  • Maintenance Management
  • Nonconformance Tracking
  • Risk Management
  • Supplier Quality Control
  • Testing Management
  • Training Management

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