Chaport

Chaport Live Chat


5 / 5
17 reviews

Who Uses This Software?

E-commerce, software vendors and other companies who want to increase sales by talking with their website visitors via live chat and helping them faster.


Average Ratings

17 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.80/month/user
  • Pricing Details
    Free forever plan for 5 operators.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Chaport
  • www.chaport.com
  • Founded 2014
  • Russian Federation

About Chaport Live Chat

Modern live chat solution with auto-invitations, offline messaging, employee-to-employee transferring, and group chat capabilities. Chaport is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. It has beautiful desktop apps for Mac, Windows, Web and full-featured mobile apps.


Chaport Live Chat Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Chaport Live Chat Reviews Recently Reviewed!


The most beautiful and simple live chat I have used

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very simple and fast. Beautiful chat widget and operator app. Quick access to history. Useful features like group chats & file sharing. Powerful free plan for 5 operators

Cons: Only basic customization & reports. Can't change the incoming message sound. No possibility to modify operators' saved replies by admin.

Overall: It increased the number of leads we generate from our website. Now we pay less for the live chat software (in comparison with LiveTex and JivoChat that we used before).

Highly Recommended for Small Businesses

Dec 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use and how they have desktop and mobile apps so i can chat through live chat whenever and wherever i am. The pricing is always fair and affordable.

Cons: Very little negative things to say about Chaport. They can always improve the customization and options but it works perfectly and seamless currently.

Simple live chat solution

Sep 20, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The best things about Chaport are:

- Really easy set-up

- Easy to use

- Mobile app to chat with website visitors

- Clean backend platform

- Customisation of chat

- Able to decide when/where to show chat

- Improves visitor engagement

- Customer support responds promptly

Cons: What I don't like about Chatport is:

- Really limited options

- Limited mobile app, not optimised for iPhone X

- No option to include knowledgebase as other live chats do

- Sometimes the conditional logic fails to work

Overall: Chaport is a simple live chat solution which has provided my business with a straightforward way to communicate with potential customers through my website. Although it could be improved in may ways, with more functionalities, I believe it is a great software if you're only looking to offer your website visitors a chance to communicate with you more quickly and easily. Great for new leads.

Vendor Response

by Chaport on September 21, 2018

Thank you for your feedback, Luis! We'll optimize our mobile app for iPhone X soon. As for the functionality, we're constantly adding new features. At the same time, we want to keep the product as simple as possible because the simplicity is one of our main benefits.

Amazing tool

Jul 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Plug and play. Intuitive. Fast. Clean. Amazing

Cons: The app notifications were delayed, but the helpdesk told me that this was meant to be this way when you have the app open next to the browser version of chaport. When I closed the browser version, the notifications came through immediately.

Really great product.

Overall: This was definitely my best experience with live chat software untill now.

Fast and Easy to use!

Jun 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's really easy to install and use; you can have it up and running in no time.

If you need custom web integration their well-documented API got you covered.

Cons: No(?) chat bubble customization.

Overall: Chaport is awesome! Their CSRs are really helpful. Just drop them a message, and they'll be more than happy to help.

Capterra loader

Chaport Live Chat Review

Jun 17, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very usful software, the best thing about this is multilingual chat widget. Also the price is 0$.

You can customize your chat and that is also intresting.

Cons: Installation instructions and requirements are a little bit confusing, but you only need some extra time, and you can use a really intresting software

Live Chat for My and Your business

Jun 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We had everything we needed except emojis, but developers added this feature fast enough. great customer service!

Simple. Has what's necessary for the most start ups. Most affordable.

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to install and use

Fairly quick to respond support team

Best pricing (at the time of writing this review)

Mobile app and various integrations via Zapier make it easy to never miss messages

Cons: Still at start up stage, or so it seems.

Typos on the website and emails.

Not so easy to use API and Zapier, since need to request tokens and invitations manually via email.

Having proper ticketing/support option and ability to give users respond to email directly (when operator replies) would be good to have and make it a good competitor of long time players like Zen desk.

Overall: Just started, excellent so far!

Excellent user experience

Apr 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - ease of installation (used it on wordpress) no errors, although it was a really big and messy wordpress site.

no database errors, no delays in speed; it really went quick and smooth.

- user interface and experience is wonderful.

- can be installed on multiple websites with 1 licences.

- quick support response.

- low pricing overall.

Cons: honestly, I couldn't think about anything major. really good experience.

Excellent solution for small and medium size businesses

Apr 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very handy and fast set up. Customer support is good

Cons: may lack design options. No android app.

Vendor Response

by Chaport on April 05, 2019

Thanks for your review, Shervin! We do have the Android app. Here's the link: https://play.google.com/store/apps/details?id=com.chaport.chaportmobile

Very good Chat Service

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Really easy to use, and there apps for the phone.

Cons: Sometimes the conversation past conversations are shown (just on the client side)

Overall: Real time Comunication with the customer is really important and can convert faster.

Really good

Jul 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Fully useful even when free. I really liked it.

Cons: It doesn't support chatbots, what is really not a con, but anyways.

Overall: In general, great!

Capterra loader

Awesome new chat platform which does its core service well

Aug 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It simplify the chat conversation like with the unified box, chat forward and tagging. But at the same time cover the automation very well. And as we know the features in the coming month, it is worth subscribing for.

Cons: Not much as it does its core work accurately.

Overall: It has been great. With great customer support.

Amazing tool for small businesses

Sep 11, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Usability, simplicity, clarity, modern design, customer support. We like it very much because boosted our sales.

Cons: Only a few design problems. I believe that somebody from their developer team will fix it very soon.

Overall: Boost of the sales, brand loyality

Best Messenger Ever!!

Apr 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is great and well built. You will find all you need. There is even the source of a possible client (direct visit, or google search etc) Boost your sales with it. Enjoy!

Overall: Happy clients, ease of communication

Good tool for fast contact with potential customers

Mar 22, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy usage, mobility. Possibility to reply instantly to potential customers.

Cons: That conversations are not saved. Otherwise it is ok

Great product for value

Apr 16, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved it's pricing. You can use it for free upto 5 managers.

Cons: It's not a service with a lot of features but great for pricing.