# Chaport Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Chaport Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/164545/Chaport-Live-Chat --- # Chaport Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Chaport ## What is Chaport? Chaport is a modern live chat solution with chatbots, auto-invitations, knowledge base, integrations with email, Facebook, Viber, and Telegram, offline messaging, employee-to-employee transferring, group chat capabilities, and much more. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Besides, it provides web-, desktop, and mobile apps so that you can chat with customers from any device and location. ## What is Chaport used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Overall rating Based on 63 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $29 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chaport?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.chaport.com&name=Chaport) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chaport 4.9 (63) VS. [4.7 (1,754)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (63) Ease Of Use 4.6 (1,734) Value For Money 4.8 (55) Value For Money 4.6 (1,487) Customer Service 4.9 (55) Customer Service 4.7 (1,506) ## Chaport alternatives [4.4 (4,074)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month [4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month [4.7 (256)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) Starting price $25.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/164545/Chaport-Live-Chat/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-time Consumer-facing Chat 4.9 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Mobile Access 5.0 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.7 (10) 70.00% of 10 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Chatbot 4.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods File Sharing 4.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Chat/Messaging 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Chaport 45 features Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Manage, store and organize emails within the system or via third-party apps Public or private sharing of digital files such as documents, audio/video, images, and more Used as a promotional or demonstration tool in sales and marketing presentations Geographic location of visitors determines behavior of the software Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Identify different languages Automatically identify and save contact information of potential customers Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Form to collect visitor contact information when live chat isn't available Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Set-up notifications and alerts for web browsers and apps. Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.6 (63) 4.6 Based on 63 reviews ## Pricing Value for money 4.8 (55) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/164545/Chaport-Live-Chat/pricing/) Free $0.00 It includes: - 30-Day Chat History - Basic Widget Customization - Unlimited Chats & Websites - Web/Desktop and Mobile Apps Pro $29.00 Flat Rate,Per Month It includes: - Everything in Free - Unlimited Chat History - Auto-Invitations - Facebook, Viber, Telegram - Advanced Widget Customization - Saved Replies - Pre-Chat Form - Detailed Reports - Auto-Responder - REST and JavaScript API Unlimited $99.00 Flat Rate,Per Month It includes: - Everything in Pro - Chatbots - Knowledge Base + FAQ bot - Teams - Assignment rules - Custom Fields - Shared Saved Replies - Chat Ratings - Advanced Reports - On-Demand Reports - Zapier Integration Value for money 4.8 (55) 4.8 Based on 55 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Viber](https://www.capterra.com/p/180348/Viber/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (55) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (55) 4.9 Based on 55 reviews ## User reviews Overall rating 4.9 Based on 63 reviews Filter by rating 5(55) 4(8) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NK Nick K. Home Services Information Technology and Services ### "Easy to install and use. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2024 Pros I tried a couple of Live Chat plugs for my web. But finally chose Chaport. Cons Im very satisfied with Chaport. Installed by WordPress to my website. Download APP for ISO. It's all easy and free. Just WOW!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Rachel B. Founder Research ### "Easy to install and simple to use! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2024 Brilliant so far, I'd especially recommend it to a solo operator like me. Works every bit as well as I'd hoped, and saved me a lot of time having to write the php/html. Pros Everything so far has been excellent :) Compared to a couple of other options I looked at, Chaport was far simpler to understand, install and customise. From creating an account, it took less than 10 minutes to be up and running. There can't be many other tools that are as easy to use! I'm also very impressed with the ability to tweak the appearance of the pop up, it fits in with my branding perfectly. Cons The only thing I would change, is the notification noise - I'd have it louder and longer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HM Harris M. Sales Manager Import and Export ### "Efficient, purified, easy to use and integrate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2024 Pros Very easy to use, it does not have millions of features that you'll never need, very simple, delivers the promise that they make, and most importantly they have applications for all the platforms which makes it faster and easier for our users to use them daily and interact with clients Cons For now, no cons, everything seems neat as explained Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Anja M. Web developer Marketing and Advertising ### "Positive review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2024 Pros We like that is it so simple to set up and add new agents as well as the customer support is always so helpfull and on point with everything we need. Cons There is nothing that I could say at this time, maybe the interface would be nice to change from basic, but we are here for functionality Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NC Nick C. Managing Director Marketing and Advertising ### "The best out there!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2024 A game changer for our business. We now offer chat services to all our customers. Pros Ease of use. flexibility, integrates with all the major platforms! Cons I don't think there is anything to be honest. Switched from [Chatra](https://www.capterra.com/p/144752/Chatra/) The chatbot, it's so easy to set up and customise. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Pedro S. Manager Internet ### "HALFBENEFICIOS.COM Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2024 Pros I liked the chatbot, it was easy to incorporate into my code and besides being free Cons Some features are paid, which limits you to small functions! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Frank M. Owner Music ### "A Marketing and Creative Agency for Music Loves Chaport!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2023 This website's chat feature is by far the best I have come across in years. Pros Ease of use and confidence no matter where I the requests will find me. Cons I would like a way to appear online most of the day, I always have device with me and think I would be used more by potential clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LK Lauri K. support Automotive ### "Chaaport Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 8, 2023 Excellent Pros Ease of use and ease of installing, clear billing section Cons Nothing comes to mind, if anything, there could be more options/settings on the agent side Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Sandaru D. Marketing & Systems Manager Civil Engineering ### "Good customer support& easy implementation " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 21, 2023 Easy impleand good customer support Pros easy to implement, rapid customer support Cons Looping previous chat questions or the user can not go back to the previous messages Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Josh M. Director Marketing and Advertising ### "Very Easy To Implement, Great Automated Featured, Helpful Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2023 Great experience, 10/10 would recommend it. Pros The support team gave me some special code that loaded the chat after the site fully loaded so it did not slow down the site at all! Cons The pre-built automation for busy operators is not that good. You have to build a little automation for this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/164545/Chaport-Live-Chat/reviews/) Popular comparisons [LiveAgent vs Chaport](https://www.capterra.com/compare/102188-164545/LiveAgent-vs-Chaport-Live-Chat) [Zendesk Suite vs Chaport](https://www.capterra.com/compare/164283-164545/Zendesk-vs-Chaport-Live-Chat)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)