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Chaport is a modern live chat solution with chatbots, auto-invitations, knowledge base, integrations with Facebook, Viber, Telegram, offline messaging, employee-to-employee transferring, group chat capabilities, and much more. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Besides, it provides web-, desktop, and mobile apps so that you can chat with customers from any device and location.
Provider
Chaport
Located In
United States
Foundation
2014
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Live Online, Documentation
Support
Email/Help Desk, Chat, Knowledge Base
E-commerce, software vendors, and other companies of all sizes that want to engage with their website visitors, get more qualified leads, increase sales, improve and automate customer service.
Content Source: Chaport
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Chaport Reviews
Pros
There can't be many other tools that are as easy to use. I'm also very impressed with the ability to tweak the appearance of the pop up, it fits in with my branding perfectly.
Excellent really happy with it. Installed on 2 of my business sites and will recommend on facebook.
It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.
I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.
Cons
Downloading a chat just gives me a text file, and it's useless.
Installation instructions and requirements are a little bit confusing, but you only need some extra time, and you can use a really intresting software.
Limited mobile app, not optimised for iPhone X. No option to include knowledgebase as other live chats do.
Only a few design problems. I believe that somebody from their developer team will fix it very soon.
"Сovers all needs at the best price "
Pros: I liked the most the simplicity and the simultaneous power of this product. Chaport has all features that we wanted to have in our early-stage startup, we don't want the live-chat tool to be too complex. An equally important point is the price. in comparison with competitors, it is the best price on the market
Cons: There were some minor issues like rendering in a custom element, we contacted Chaports's support, and they promised to implement this in the next releases.
"The best out there!"
Overall: A game changer for our business. We now offer chat services to all our customers.
Pros: Ease of use. flexibility, integrates with all the major platforms!
Cons: I don't think there is anything to be honest.
"Simple live chat solution"
Overall: Chaport is a simple live chat solution which has provided my business with a straightforward way to communicate with potential customers through my website. Although it could be improved in may ways, with more functionalities, I believe it is a great software if you're only looking to offer your website visitors a chance to communicate with you more quickly and easily. Great for new leads.
Pros: The best things about Chaport are: - Really easy set-up - Easy to use - Mobile app to chat with website visitors - Clean backend platform - Customisation of chat - Able to decide when/where to show chat - Improves visitor engagement - Customer support responds promptly
Cons: What I don't like about Chatport is: - Really limited options - Limited mobile app, not optimised for iPhone X - No option to include knowledgebase as other live chats do - Sometimes the conditional logic fails to work
Vendor Response
"Easy to install and use. "
Pros: I tried a couple of Live Chat plugs for my web. But finally chose Chaport.
Cons: Im very satisfied with Chaport. Installed by WordPress to my website. Download APP for ISO. It's all easy and free. Just WOW!!
"Simple, yet awesome software you must have on your website!"
Overall: What can I say more than that yesterday we installed the Chaport chat on our website and this morning we got our first lead! What more would one want?
Pros: The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly. You have the ability to customize the look of the chat, sounds, and many more. Installation into WordPress is easy with their plugin. And I must say that their customer support is more than you could wish for!
Cons: None. Everything is as explained on the website.