Chaport

Chaport Live Chat

4.5 / 5 6 reviews

Who Uses This Software?

E-commerce, software vendors and other companies who want to increase sales by talking with their website visitors via live chat and helping them faster.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.80/month/user
  • Pricing Details
    Free forever plan for 5 operators.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Chaport
  • www.chaport.com
  • Founded 2014
  • Russian Federation

About Chaport Live Chat

Modern live chat solution with auto-invitations, offline messaging, employee-to-employee transferring, and group chat capabilities. Chaport is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. It has beautiful desktop apps for Mac, Windows, Web and full-featured mobile apps.


Chaport Live Chat Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Chaport Live Chat Reviews Recently Reviewed!


The most beautiful and simple live chat I have used

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very simple and fast. Beautiful chat widget and operator app. Quick access to history. Useful features like group chats & file sharing. Powerful free plan for 5 operators

Cons: Only basic customization & reports. Can't change the incoming message sound. No possibility to modify operators' saved replies by admin.

Overall: It increased the number of leads we generate from our website. Now we pay less for the live chat software (in comparison with LiveTex and JivoChat that we used before).

Simple live chat solution

Sep 20, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The best things about Chaport are:

- Really easy set-up

- Easy to use

- Mobile app to chat with website visitors

- Clean backend platform

- Customisation of chat

- Able to decide when/where to show chat

- Improves visitor engagement

- Customer support responds promptly

Cons: What I don't like about Chatport is:

- Really limited options

- Limited mobile app, not optimised for iPhone X

- No option to include knowledgebase as other live chats do

- Sometimes the conditional logic fails to work

Overall: Chaport is a simple live chat solution which has provided my business with a straightforward way to communicate with potential customers through my website. Although it could be improved in may ways, with more functionalities, I believe it is a great software if you're only looking to offer your website visitors a chance to communicate with you more quickly and easily. Great for new leads.

Vendor Response

by Chaport on September 21, 2018

Thank you for your feedback, Luis! We'll optimize our mobile app for iPhone X soon. As for the functionality, we're constantly adding new features. At the same time, we want to keep the product as simple as possible because the simplicity is one of our main benefits.

Live Chat for My and Your business

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We had everything we needed except emojis, but developers added this feature fast enough. great customer service!

Capterra-loader

Awesome new chat platform which does its core service well

Aug 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It simplify the chat conversation like with the unified box, chat forward and tagging. But at the same time cover the automation very well. And as we know the features in the coming month, it is worth subscribing for.

Cons: Not much as it does its core work accurately.

Overall: It has been great. With great customer support.

Amazing tool for small businesses

Sep 11, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Usability, simplicity, clarity, modern design, customer support. We like it very much because boosted our sales.

Cons: Only a few design problems. I believe that somebody from their developer team will fix it very soon.

Overall: Boost of the sales, brand loyality

Best Messenger Ever!!

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is great and well built. You will find all you need. There is even the source of a possible client (direct visit, or google search etc) Boost your sales with it. Enjoy!

Overall: Happy clients, ease of communication