# Chaport Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Chaport the right Live Chat solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164545/Chaport-Live-Chat/reviews --- Chaport 4.9 (63) [View alternatives](https://www.capterra.com/p/164545/Chaport-Live-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Chaport Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews JM Josh M DirectorMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “The support team gave me some special code that loaded the chat after the site fully loaded so it did not slow down the site at all!“ June 7, 2023 JG Justin G OwnerSports, 2 - 10 employeesUsed the software for: 6-12 months. “Sometimes tech support can be a little slow to respond, but I've never had to deal with them over a technical issue.“ November 10, 2021 RB Rachel B FounderResearch, Self-employedUsed the software for: Less than 6 months. “I'm also very impressed with the ability to tweak the appearance of the pop up, it fits in with my branding perfectly.“ March 27, 2024 William B OwnerConsumer Goods, 11 - 50 employeesUsed the software for: Less than 6 months. “I have very little experience with chatbot software, so I really don't know. “ December 4, 2021 HM Harris M Sales ManagerImport and Export, 11 - 50 employeesUsed the software for: Less than 6 months. “Very easy to use, it does not have millions of features that you'll never need, very simple, delivers the promise that they make, and most importantly they have applications for all the platforms which makes it faster and easier for our users to use them daily and interact with clients“ March 15, 2024 AM Anja M Web developerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “We like that is it so simple to set up and add new agents as well as the customer support is always so helpfull and on point with everything we need.“ February 6, 2024 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sergey B. Co-Founder Design Used the software for: Less than 6 months ### "Сovers all needs at the best price " August 17, 2021 5.0 Pros I liked the most the simplicity and the simultaneous power of this product. Chaport has all features that we wanted to have in our early-stage startup, we don't want the live-chat tool to be too complex. An equally important point is the price. in comparison with competitors, it is the best price on the market Cons There were some minor issues like rendering in a custom element, we contacted Chaports's support, and they promised to implement this in the next releases. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Intercom is too complicated and too expensive, we wanted a simpler solution that meets our needs. Chaport fits best Review Source NC Nick C. Managing Director Marketing and Advertising Used the software for: 2+ years ### "The best out there!" January 29, 2024 5.0 A game changer for our business. We now offer chat services to all our customers. Pros Ease of use. flexibility, integrates with all the major platforms! Cons I don't think there is anything to be honest. Switched from [Chatra](https://www.capterra.com/p/144752/Chatra/) The chatbot, it's so easy to set up and customise. Review Source Mihailo D. Student Accounting Used the software for: 1-2 years ### "Chaport Live Chat Review" June 17, 2019 4.0 Pros Very usful software, the best thing about this is multilingual chat widget. Also the price is 0$. You can customize your chat and that is also intresting. Cons Installation instructions and requirements are a little bit confusing, but you only need some extra time, and you can use a really intresting software Review Source Alyssa B. Marketing Specialist Construction Used the software for: Less than 6 months ### "Great Web Chat Functions" April 15, 2020 5.0 We are able to talk to customers right away, solving problems and sending leads to our team faster than if they had to find our site's contact form. Pros I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal. Cons I would like it if any data, like phone, email, name and notes were saved to the email when you email a chat transcript to yourself. Downloading a chat just gives me a text file, and it's useless. Alternatives considered [Olark](https://www.capterra.com/p/125957/Olark/)[Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) Reason for choosing Chaport The cost, ability to turn the chat bubble off when we are not working, and ability to use the chat on multiple URLs we own. Review Source IN Igor N. Operations Manager Marketing and Advertising Used the software for: I used a free trial ### "Simple, yet awesome software you must have on your website!" September 6, 2019 5.0 What can I say more than that yesterday we installed the Chaport chat on our website and this morning we got our first lead! What more would one want? Pros The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly. You have the ability to customize the look of the chat, sounds, and many more. Installation into WordPress is easy with their plugin. And I must say that their customer support is more than you could wish for! Cons None. Everything is as explained on the website. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Chaport Functionalities were very well explained, it is clean, yet rich in features, plus it's perfect for growing teams and to try before you buy. Review Source Thea E. IT Coordinator Religious Institutions Used the software for: Less than 6 months ### "Chaport Chat Support" June 29, 2021 5.0 Excellent! I would also like to use it for our company's website soon! Pros It's cheap and super easy to deploy. It has a free trial that gives me access to most, if not, all features. Took me less than 30 minutes to get everything setup. I also like the customer service, they helped me with the most basic questions and try to "dumb down" for me. Cons It's not as robust as other more complex live chat support like livechat, but it meets basic needs. I would recommend this for SMBs who would like to increase page engagement and tight on a budget. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[Intercom](https://www.capterra.com/p/134347/Intercom/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Chaport Value for money and really easy to deploy Review Source Frank M. Owner Music Used the software for: 6-12 months ### "A Marketing and Creative Agency for Music Loves Chaport!" November 24, 2023 5.0 This website's chat feature is by far the best I have come across in years. Pros Ease of use and confidence no matter where I the requests will find me. Cons I would like a way to appear online most of the day, I always have device with me and think I would be used more by potential clients. Review Source William B. Owner Consumer Goods Used the software for: Less than 6 months ### "Easy to customized " December 4, 2021 5.0 Pros Leads are everything in my business. I needed a way to get website visitors to leave there name and number so my sales staff could contact them without a bunch of "unnecessary" chats. Therefore, the ability to customize the product with very little computer skills is what I like most about Chaport software. Plus your customer service. Thank you \[SENSITIVE CONTENT\] for your help. Cons I have very little experience with chatbot software, so I really don't know. Maybe some more templates. Review Source Gökhan A. Product Manager Information Technology and Services Used the software for: I used a free trial ### "Fast, Clean & Easy to use Live chat service " September 29, 2021 5.0 Pros Easy to use, cool UI & great customer support! Cons Chaport solves all my needs for now. Reason for choosing Chaport I tried and used at least 10 services and I can clearly say chatport is the easiest and smooth service Review Source Suvran R. Co-Founder Internet Used the software for: Less than 6 months ### "Awesome new chat platform which does its core service well" August 31, 2018 5.0 It has been great. With great customer support. Pros It simplify the chat conversation like with the unified box, chat forward and tagging. But at the same time cover the automation very well. And as we know the features in the coming month, it is worth subscribing for. Cons Not much as it does its core work accurately. Review Source LT Lourdes T. Mananging Director Marketing and Advertising Used the software for: Less than 6 months ### "Helping us improve our customer service" April 17, 2020 4.0 I love the improvement we have made. The colors, the images, everything is very nice. I would clearly recommend it. Pros We used to have another live chat service but we didn´t have very good results. I made some search and found that Chaport had a reasonable price and good features. It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good. Cons The only thing it´s not very good (but I have seen it´s not better in other live chats) it´s that sometimes we miss the contact of the client. It would be better a pop up or something. The sound is not very loud so we need to have more seats to make sure one of us hears it. But as I say, I haven´t found any better one. Reason for choosing Chaport Cost per seat and features. They had a promotion that adapted to our needs. Review Source AL Armstrong L. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "It just works." February 14, 2022 5.0 Excellent really happy with it. Installed on 2 of my business sites and will recommend on facebook. Pros What i like most is that it doenst have too many features, and it just works as it should. Intuitive to setup, not much troubleshooting needed. No issues displaying the chat even with a heavily cached website. It doesnt slow the website down unlike tidio. Which is super important. Clean and professional design without extra elements. Good desktop and mobile app. It's done all the basics well, and thats what i need. Cons nothing so far. No issues run into and nothing to change yet. Reason for choosing Chaport does the basics well. Review Source CT Carlos T. Sales Entertainment Used the software for: Less than 6 months ### "Nice chat if you are interested in selling online!" September 26, 2019 5.0 Easy to use! Nice design for the user and for the administration. Pros Easy to use and no clunky UI. I liked the design too, it adapts very well in our websites. Cons There is room to improve some things, maybe the message when they change the page are looking can be a shown as a timeline instead of a message in the chat. But they are open to hear any suggestion. Reason for choosing Chaport When I was looking for chat, I found a lot of options that had more tools than we need, and therefore more expensive. I found chaport very useful if your interest is to just sell, easy to use and nice design for the visitor and in the administration panel. Review Source DR David R. Director of IT Hospital & Health Care Used the software for: I used a free trial ### "Does what we need it to do." April 20, 2021 5.0 Pros Easy to integrate on our website, and web UI is easy to use Cons Need real time updates push to mobile device. Review Source Response from Chaport April 26, 2021 Thank you for your review, David! We do have mobile apps with real-time push notifications: https://www.chaport.com/download. If you run a web-/desktop app and a mobile app simultaneously, a push notification will be sent with a 30-second delay or won't be sent at all if you read the message faster than in 30 seconds. We added the delay so that you weren't distracted by push notifications when working on a computer. If you want to remove the delay, just let us know. We'll help you do it! :) RM Robert M. Operations Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Chaport is useful" February 12, 2022 5.0 We are getting instant feedback from clients and useful leads so its great for us Pros Its easy to use and allows for instant communication with leads on our website Cons Not very easy to navigate in the begining but once you get a hang of it its fine Review Source PS Pedro S. Manager Internet Used the software for: I used a free trial ### "HALFBENEFICIOS.COM Review" January 8, 2024 5.0 Pros I liked the chatbot, it was easy to incorporate into my code and besides being free Cons Some features are paid, which limits you to small functions! Review Source NE Nataliya E. Director Used the software for: 6-12 months ### "Live Chat for My and Your business" June 28, 2017 5.0 Pros We had everything we needed except emojis, but developers added this feature fast enough. great customer service! Review Source FM Frank M. Owner Computer Software Used the software for: Less than 6 months ### "Happy with Chaport" May 15, 2021 4.0 Pros It was easy to setup and integrate. The desktop app allows us to have coverage and communicate with customers easily. Cons I'd love to have more customization options, but it is great value for the money. Reason for choosing Chaport Cost Review Source LJ Leejo J. CEO Events Services Used the software for: Less than 6 months ### "Amazing Chat Plugin" February 20, 2020 5.0 Pros Seamless Integration - we set it up under 5 minutes. Seamless Configuration Easy to use Pricing Cons The App gets offline quite often automatically Review Source FS Filip S. Webmaster Internet Used the software for: Less than 6 months ### "Amazing tool for small businesses" September 11, 2017 4.0 Boost of the sales, brand loyality Pros Usability, simplicity, clarity, modern design, customer support. We like it very much because boosted our sales. Cons Only a few design problems. I believe that somebody from their developer team will fix it very soon. Review Source JP Jessica P. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great customer service" June 25, 2021 5.0 Great product, worked seamlessly into our web-based learning tool. Pros We needed a product that could have a lot of user logins and flexibility, and Chaport team worked really well. And their Customer Service team is amazing. Almost instant responses and they have solved all issues I've directed their way. Cons Haven't had any bad experiences with Chaport Review Source HM Harris M. Sales Manager Import and Export Used the software for: Less than 6 months ### "Efficient, purified, easy to use and integrate" March 15, 2024 5.0 Pros Very easy to use, it does not have millions of features that you'll never need, very simple, delivers the promise that they make, and most importantly they have applications for all the platforms which makes it faster and easier for our users to use them daily and interact with clients Cons For now, no cons, everything seems neat as explained Review Source NK Nick K. Home Services Information Technology and Services Used the software for: I used a free trial ### "Easy to install and use. " July 6, 2024 5.0 Pros I tried a couple of Live Chat plugs for my web. But finally chose Chaport. Cons Im very satisfied with Chaport. Installed by WordPress to my website. Download APP for ISO. It's all easy and free. Just WOW!! Review Source BP Billy P. Professor of English Education Management Used the software for: 2+ years ### "Chaport is wonderful" March 1, 2022 5.0 My students have benefited by having access to me for real-time help, and the access is easy since it isn't device or platform specific. I have benefited by the satisfaction of helping my students, and by the fact that I can use numbers to quantify how exactly I've helped students with their learning. Pros Students love the fact that they can get a hold of me in various ways, whether in person, by phone, email, and chat. They especially like the chat option because unlike email, it's in real time; and unlike the phone, it doesn't product anxiety. I really like Chaport because it's easy to use, both for me and for my students, and the customer support team at Chaport are, and have been, extraordinary in their kindness, patience, and going out of their way to understand and help with any questions that have come up. These days, when customer support from many other organizations has become almost non-existent, Chaport truly stands out as extraordinary. Cons I can't think of anything that I don't like about Chaport. I suppose I could selfishly wish everything was free, but that would be a shortcoming on my part, not theirs since they too have to make a living. Review Source GE Ghazwan E. unlock server and software services Computer Software Used the software for: 2+ years ### "Chaport is the best" November 28, 2022 5.0 Pros in addition to all implemented good features and user-friendly interface , Chaport is providing its services world wide . no banned countries or regions !! i used another software once and i lost lots of clients . after investigation the software was not showing on their side because of USA sanctions .so clients move into another service same as my service and i lost them . when i started using Chaport . most of them come back . Cons User friendly . no banned countries , ease of use , well managed Admin panel so u couls find who works more hours , who has bad rate or good rate ...etc Reason for choosing Chaport i tried almost every singe live chat software , Chaport was the best Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Support](https://www.capterra.com/customer-support-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.