# Page 2 | Chaport Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Chaport the right Live Chat solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164545/Chaport-Live-Chat/reviews --- Chaport 4.9 (63) [View alternatives](https://www.capterra.com/p/164545/Chaport-Live-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Chaport ## Showing most helpful reviews Showing 26-50 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG Justin G. Owner Sports Used the software for: 6-12 months ### "Very Easy To Use!" November 10, 2021 5.0 Overall experience is positive. I've never had an issue with the software not working. Sometimes tech support can be a little slow to respond, but I've never had to deal with them over a technical issue. I've only ever had general questions. Quality product that delivers a very simple and easy user experience at both the visitor level and the operator level. Pros I loved out out of the box this solution was for me! I've been using the free version for a while now and it just works and I don't really have to mess with much configuration to suit my needs. I particularly love how simple the visitor experience can be. I personally don't care for an chats that require a lot of info. I just want direct contact with a human being for a quick question - setting up this approach for my visitors with chaport is easy. From the admin stand-point it's way eaiser to use than most other live chat solutions. Again I'm not a power user or looking for a full CRM or anything like that. I've found that with live chat engines, the more functionality means more headache in setup and use. Chaport seems like they were just built around ease-of-use and solid core functionality. Cons The auto-invitation improved engagement and conversion drastically. I wish this feature was free, but the only competitors in this space offering this functionality for free are terrible to use. I guess I can't complain too much about a company trying to make a buck. Reason for choosing Chaport Ease of use. Less headache. Less wasted time. Review Source CC Claude C. Founder E-Learning Used the software for: Less than 6 months ### "Exactly What I've Been Looking For!!!" May 26, 2021 5.0 I got my first chat while I was literally still adjusting the settings. I don't know the exact numbers, but it IMMEDIATELY increased my engagement and I actually increased my sales by over 200%, in the first week of using it. I know that I may be an anomaly, but I am proof that it can happen. Pros This software/service is a complete "Diamond in the Rough". I have been searching for months for just right fit. The chat-bots that are the most recommended on blog posts and videos are FAR too expensive (at least for someone just starting out) and they all seem to lack something that I need. And then I found this one. It works PERFECTLY, and gives me everything thing that I need! It actually had MORE than I ever expected. I FULLY plan on scaling up with this product as my business needs also scale up. Bottom Line: Absolutely Love It! Cons So far, I haven't found one thing that I like "the least". I am just starting with it, but I have zero complaints. The only thing that I would change is the ability to adjust where the little bubble shows up on the screen (more than just choosing left or right) - but as far as I know, NOBODY has gotten that far... Maybe they'll be the first... \[fingers crossed\] Reason for choosing Chaport I chose it because there was a free version in the Wordpress Repository that allowed me to just see what it was like, without even having to do a trial period. And even the free version is AWESOME! That is actually what I am still using now. But I will definitely be upgrading as soon as I reach the threshold. With all the others I tried or investigated - there was not one that seemed worth the investment, since I had no prior indication that they would even be worthwhile for my business. Review Source Response from Chaport June 17, 2021 Thank you for your feedback, Claude! We are happy you like Chaport :) If you want to adjust the position of the chat icon, you can do it using our API: https://docs.chaport.com/api/js/v1/?javascript--cq#appearance. Feel free to contact us at any time if you have any questions. OM Omar M. IT Manager and CEO Information Technology and Services Used the software for: 1-2 years ### "The best chat for customer experience so far" April 29, 2023 5.0 Really nice and well assisted from your team. Pros Nice support from your end and easy and friendly implementation. That is powerful. Thanks for the trial time by the way. Cons May I have not tried this one and is already including in your widget but, how about live videocalls for support for tech or critical services support such like medicine and technology!? Review Source JM Josh M. Director Marketing and Advertising Used the software for: 2+ years ### "Very Easy To Implement, Great Automated Featured, Helpful Support" June 7, 2023 5.0 Great experience, 10/10 would recommend it. Pros The support team gave me some special code that loaded the chat after the site fully loaded so it did not slow down the site at all! Cons The pre-built automation for busy operators is not that good. You have to build a little automation for this. Review Source AM Anja M. Web developer Marketing and Advertising Used the software for: 1-2 years ### "Positive review" February 6, 2024 5.0 Pros We like that is it so simple to set up and add new agents as well as the customer support is always so helpfull and on point with everything we need. Cons There is nothing that I could say at this time, maybe the interface would be nice to change from basic, but we are here for functionality Review Source AV Aleksandar V. Head of Customer Happiness Computer Software Used the software for: 6-12 months ### "Best value for money!" June 22, 2022 5.0 So far so good. As mentioned above - it's the best software this amount of money can buy, and we hope it will only get better. We won't be changing it any time soon :) Pros Chaport is excellent! It provides you with chatbots, live chat, FAQ section and an FAQ bot for a small amount of money which makes it great for our company! We haven't yet implemented live chat on all our pages, but the ones that do work are working flawlessly! Their support is there to help us out with any question in a few minutes! They're simply doing an awesome job and from what I can see, it only gets better! Cons Adding a symbol like "#" to open saved replies would be great. Also, adding styling and hyperlinks to chat windows would be an awesome addition! Reason for choosing Chaport Price, support, quality and design. Review Source RB Rachel B. Founder Research Used the software for: Less than 6 months ### "Easy to install and simple to use! " March 27, 2024 5.0 Brilliant so far, I'd especially recommend it to a solo operator like me. Works every bit as well as I'd hoped, and saved me a lot of time having to write the php/html. Pros Everything so far has been excellent :) Compared to a couple of other options I looked at, Chaport was far simpler to understand, install and customise. From creating an account, it took less than 10 minutes to be up and running. There can't be many other tools that are as easy to use! I'm also very impressed with the ability to tweak the appearance of the pop up, it fits in with my branding perfectly. Cons The only thing I would change, is the notification noise - I'd have it louder and longer. Review Source SM Sergey M. CEO E-Learning Used the software for: Less than 6 months ### "Great solution" July 11, 2022 5.0 Now I can capture more clients, with this active chat solution. Pros The proactive chat is a nice feature, its really helpful to convert a visitor to client. But other good features are implemented: pre-set messages, possibility to edit a message, follow clients navigatios on site, etc. Cons You can't operate well with a free version, its not so functional. Review Source KP Kevin P. Manager Telecommunications Used the software for: 1-2 years ### "Great Software and Great Support" April 2, 2021 5.0 Chaport is great and we use it daily. Their own support staff uses the product, and they respond promptly when we have questions, and they are very knowledgeable Pros Makes communicating with our customers simple, and the software works really well. Cons I wish there was a dropdown box to select pre-defined replies, rather than having to start typing part of the message, to bring up the response. Review Source Response from Chaport January 28, 2022 Thanks for your feedback! We're glad to announce that now you can select saved replies manually, as well as FAQ articles. You can also create private FAQ articles and use them as shared saved replies (all your agents will have access to them). VS Vincent S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Impressive live chat price/functional wise" August 27, 2020 5.0 Being able the chat on the website makes it low profile to contact us for our customers. It leads to better conversion. Pros It is easy to use and in configuration. I implemented the live chat in 2 websites and being able to receive chats from both websites in one app makes it very useful. Pricewise there is no other comparable live chat with the same configuration options. With one operator for 2 websites for approx 8 euro per month makes Chaport Live Chat payable for smaller companies. Cons Changing the team name, base message in chat only in PRO trial mode and not afterwards is a strange one in my opinion. Personally i went to the PRO version after the trial, so there is no negative effect left for me. Furthermore the configuration for multiple website is easy in the API, making it possible in the front end would be a plus for users who aren't experienced with api's. Reason for choosing Chaport Pricewise the best option and overall it has a very nice look and feel and very good support over their live chat. Review Source Amal A. Product Designer Design Used the software for: 6-12 months ### "Really easy and perfect product!" February 4, 2020 5.0 Pros It is very easy to use and as a designer I love the whole design system. Good job, Chaport team! Keep it up! Cons It would be perfect to add custom backgrounds. Review Source SD Sandaru D. Marketing & Systems Manager Civil Engineering Used the software for: Less than 6 months ### "Good customer support& easy implementation " June 21, 2023 5.0 Easy impleand good customer support Pros easy to implement, rapid customer support Cons Looping previous chat questions or the user can not go back to the previous messages Review Source LK Lauri K. support Automotive Used the software for: I used a free trial ### "Chaaport Review" August 8, 2023 5.0 Excellent Pros Ease of use and ease of installing, clear billing section Cons Nothing comes to mind, if anything, there could be more options/settings on the agent side Review Source EV Eva V. Head of Marketing Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very good product - value for money" July 29, 2021 5.0 Very good. Support is excellent Pros Easy of use. Excellent support 24/7 never seen such a fantastic support Cons I would like to transfer in email my client email and phone, in email comes only email Review Source YB Yulia B. Project Manager E-Learning Used the software for: 1-2 years ### "The most beautiful and simple live chat I have used" June 27, 2017 5.0 It increased the number of leads we generate from our website. Now we pay less for the live chat software (in comparison with LiveTex and JivoChat that we used before). Pros Very simple and fast. Beautiful chat widget and operator app. Quick access to history. Useful features like group chats & file sharing. Powerful free plan for 5 operators Cons Only basic customization & reports. Can't change the incoming message sound. No possibility to modify operators' saved replies by admin. Review Source VR Verified Reviewer Senior Software Engineer Information Technology and Services Used the software for: I used a free trial ### "Fast and Easy to use!" June 20, 2019 5.0 Chaport is awesome! Their CSRs are really helpful. Just drop them a message, and they'll be more than happy to help. Pros It's really easy to install and use; you can have it up and running in no time. If you need custom web integration their well-documented API got you covered. Cons No(?) chat bubble customization. Review Source LP Luis P. English teacher, blogger & translator Education Management Used the software for: Less than 6 months ### "Simple live chat solution" September 20, 2018 4.0 Chaport is a simple live chat solution which has provided my business with a straightforward way to communicate with potential customers through my website. Although it could be improved in may ways, with more functionalities, I believe it is a great software if you're only looking to offer your website visitors a chance to communicate with you more quickly and easily. Great for new leads. Pros The best things about Chaport are: - Really easy set-up - Easy to use - Mobile app to chat with website visitors - Clean backend platform - Customisation of chat - Able to decide when/where to show chat - Improves visitor engagement - Customer support responds promptly Cons What I don't like about Chatport is: - Really limited options - Limited mobile app, not optimised for iPhone X - No option to include knowledgebase as other live chats do - Sometimes the conditional logic fails to work Review Source Response from Chaport September 21, 2018 Thank you for your feedback, Luis! We'll optimize our mobile app for iPhone X soon. As for the functionality, we're constantly adding new features. At the same time, we want to keep the product as simple as possible because the simplicity is one of our main benefits. VR Verified Reviewer Co-Founder, Developer Computer Software Used the software for: I used a free trial ### "Simple. Has what's necessary for the most start ups. Most affordable." January 4, 2019 5.0 Just started, excellent so far! Pros Easy to install and use Fairly quick to respond support team Best pricing (at the time of writing this review) Mobile app and various integrations via Zapier make it easy to never miss messages Cons Still at start up stage, or so it seems. Typos on the website and emails. Not so easy to use API and Zapier, since need to request tokens and invitations manually via email. Having proper ticketing/support option and ability to give users respond to email directly (when operator replies) would be good to have and make it a good competitor of long time players like Zen desk. Review Source MS Marcela S. Support Furniture Used the software for: 6-12 months ### "Very pleased with the product" March 24, 2021 5.0 Pros Chaport is very intuitive and easy to use. It has a nice and simple design which I like very much. They also have a great support team. They always helped me if there was something that wasn't clear to me. Cons So far no cons, I am very pleased with it :) Review Source Tom S. IT Computer Software Used the software for: I used a free trial ### "Excellent - it just works!" August 22, 2019 5.0 Pros Really reliable software - love the automated chat pop-ups Cons Would be nice to be able to change the chat icon Review Source JW John W. Marketing Capital Markets Used the software for: 6-12 months ### "Highly Recommended for Small Businesses" December 2, 2018 5.0 Pros How easy it is to use and how they have desktop and mobile apps so i can chat through live chat whenever and wherever i am. The pricing is always fair and affordable. Cons Very little negative things to say about Chaport. They can always improve the customization and options but it works perfectly and seamless currently. Review Source MC Michael C. Owner Information Technology and Services Used the software for: Less than 6 months ### "Easy and customizable" March 22, 2023 5.0 Pros When a user is logged in into my software and starts a chat, I can send information about the user like name, telephone number and which page it is on. That is very welcome to help the user. Customers are enthousiastic when they can get an answer to a question immediately from within my software. Cons The delivery of push messages to my phone seems slow, especially when the message is already delivered to my desktop. Chaport can adjust that for me, but in my short period of using it I am not sure if it is fixed completely. The chatbox can only be minimized when clicking the X button, what is somewhat confusing, because it looks like you are deleting the chat which is not the case. Reason for choosing Chaport LiveChat could only be paid by credit card and wasn't flexibel to offer other payment methods. Review Source CE Carl E. founder E-Learning Used the software for: I used a free trial ### "Amazing tool" July 11, 2019 5.0 This was definitely my best experience with live chat software untill now. Pros Plug and play. Intuitive. Fast. Clean. Amazing Cons The app notifications were delayed, but the helpdesk told me that this was meant to be this way when you have the app open next to the browser version of chaport. When I closed the browser version, the notifications came through immediately. Really great product. Reason for choosing Chaport it got good reviews Review Source RV Roman V. web developer Sports Used the software for: Less than 6 months ### "Excellent user experience " April 8, 2019 5.0 Pros \- ease of installation (used it on wordpress) no errors, although it was a really big and messy wordpress site. no database errors, no delays in speed; it really went quick and smooth. - user interface and experience is wonderful. - can be installed on multiple websites with 1 licences. - quick support response. - low pricing overall. Cons honestly, I couldn't think about anything major. really good experience. Review Source AK Anton K. it-labourant Information Technology and Services Used the software for: I used a free trial ### "nice and useful tool" December 6, 2021 5.0 My hope was to talk to real live users, sadly they appeared to be robots. Pros I like its easiness and power!) When its window toggles down from small icon in the bottom corner my mind becomes joyfull) Cons In smartpnone mode it takes all the width and height of the screen. Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Support](https://www.capterra.com/customer-support-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.