Who Uses This Software?

SalesNOW is built for small, medium and enterprise customers that are looking for a simple and affordable Mobile & Online CRM that will help them to sell more, sell faster and sell from anywhere.


Average Ratings

33 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.95/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Interchange Solutions
  • www.salesnow.com
  • Founded 1991
  • Canada

About SalesNOW

SalesNOW is the Mobile & Online CRM that your sales team will love!! Our award-winning CRM is designed to make you and your sales team significantly more productive, whether you run a small business or an enterprise sales team. And best of all, our SalesNOW Success Team will work with you to configure SalesNOW to best meet your business needs, import your data, train your team - all at no charge. And then we'll give you 30 days to put SalesNOW to the test. Phone and email support is always free.


SalesNOW Features

  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management

SalesNOW Reviews Recently Reviewed!

Exactly what we needed, precisely when we needed it!

Nov 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The team at SalesNOW has gone above and beyond to understand our process and structure, and to create a product that is highly functional, scrupulously efficient, and fully comprehensive of our unique needs. Our team cannot say enough about the customer support and the individualized attention we have received, in addition to software that fulfills our requirements to the letter without any of the 'bloat.' We would recommend this software to everyone, from large corporations to small businesses.

Cons: The user interface is somewhat less intuitive than it could be for a standard user, as are the search and advanced search features, but they remain highly functional.

Salesnow support is always very helpful. They are patient and kind while helping solve the problem.

Nov 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best thing is having all our contacts in one place. It's also nice that there is an advanced search feature so we can filter certain lists and export it to Excel if we need to.

Cons: The email integration needs some work. It seems there are a lot of extra steps to save emails to the CRM.

Overall: The support that is available if we need it is a great benefit.

Very functional user friendly CRM.

Sep 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, economical with great mobile capabilities particularly mapping and voice dictation features.

Cons: Not as flexible with report customization as we'd hoped, although built in reports are very good.

SalesNOW is a wonderful addition to our sales initiative! Expertise, training, and flexibility!

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it has all the features you need to track and keep a tab on your business, while having the ability to personalize key features. The customer support from day 1 is the best, hands down. They really become an apart of your team. Couple that with the very affordable cost, and you have an excellent sales and marketing solution.

Cons: It doesn't integrate with our Health Information System, although they've tried very hard to get that done.

Overall: We are better able to evaluate our business not only from lead generation, but also how inquiries flow through the pipeline. We're able to identify where we win and lose prospects. Our sales team is better able to evaluate their activities and clearly determine what is and isn't bringing us business, time management is key. The mobile feature is paramount!

Every aspect of the experience has been wonderful.

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to navigate and easy to use in our day to day operations. We can track the progress of our projects with the click of a button.

They go the extra mile to make SalesNOW work for "your" business.

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: For both the software AND the company, it's their willingness to help tailor what they have to your business. On the beginning set up stage, they were extremely helpful and patient in making their program be the right fit for our business. And it absolutely is.

Cons: It's not really a con. The only thing that would make it better for my business would be the integration of customizable templates, on an individual client basis. I use another program for that, but would much prefer to use SalesNOW for all my prospect scheduling and communication.

Overall: Organizing prospect from inquiry to sign on.

This CRM is a home run!

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As an outside consultant, I was able to be objective with this process and the evaluation of software.

This product is very flexible and easy to use for all levels of technical abilities. Dashboards provide visibility to executives and the sales team can easily enter data on the road. Their customer service team provides innovative solutions that improved communication and insights. I would recommend SalesNow again and again.

Overall: We literally had this product up and running and UTILIZED in days!

SalesNOW

Apr 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Overall bang for buck is good, especially if you have a team of salespeople that are not overly tech savvy.

Pros: What I liked best about this product is ease of use and easy to customize. Reporting is easy and intuitive.

Cons: What I liked least about this product is that it doesn't seem to work well on iOS. You are unable to lookup contacts by email address and instead of opening up pages in a new tab, it opens them up in a new window.

SalesNOW Review

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The company's non pushy sales reps, the way they understood our mission, they way they tried to contain the cost for us, the quick response time of the reps when we do have a question.

Overall: I can't say enough about how good our experience has been with them. After talking with numerous other sales programs, they were the organization that 'got' what it was we are doing as a nonprofit religious organization and were able and oh-so willing to do some customization for us - all a a fraction of the cost of the other sales programs!

We've now used them for 9 months and couldn't be happier. Their sales folks have become friends and have our organization's mission at heart.

SalesNOW and Its staff get a true 5 Star Rating

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use
Easy Customization
Support staff is always available

Cons: Haven't found anything yet

Overall: I was new to SalesNOW and my first task at the company was to import all the Microsoft Excel sheets into SalesNOW; which included trade show leads, sales target and pipeline lists, along with our customer lists. Our company¿s goal was to automate and gain the ability to track leads, capture pertinent customers & prospect data along with ease of reporting.

I found SalesNOW very user friendly and easy to learn. The staff is ALWAYS available for a quick call or GoToMeeting to discuss questions, set up options, customization and reporting. We are able to quickly customize the product to meet the needs of our company. We were able to quickly have the sales team up and running with SalesNOW.

SalesNOW and MD make me look like a Rock Star to my boss! I would highly recommend this CRM.

Vendor Response

by Interchange Solutions on February 22, 2017

Plastic Industries is a well run organization under the leadership of Gary Perry who put Sara in charge of the CRM administration. Sara is a SalesNOW Rockstar and has used SalesNOW to help Plastic Industries expand their business and provide top notch service to their customers.

Very good system and an amazing system at the price.

Feb 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very powerful and very inexpensive

Cons: Not specifically tailored for retail use.

Overall: The system is much more powerful and robust than we need. It does everything we need it to very well and does much, much more. We really like using it but our implementation has been difficult since it is new to us. I wish we could "hide" the things that we will likely never use to streamline the system more to our business model. We are a retail environment and it is not really tailored for retail (none are), it is more suited for B2B. Overall we are very happy with it and still learning all of the details and things it can do.

Recommendations to other buyers: This is easier to use than many other systems. I wish some of the shortcuts were buttons and not menus for those who are less computer savvy.

Sales Now App

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of data capture relating to client and prospect calls

Cons: Limited reporting functionality

Overall: The SalesNow tech support team is consistently thorough in their inquiry and/or problem responses, often being able to resolve a dilemma within minutes by adjusting settings and/or showing me (the user) how to do so such that the app does what I need it to do. On more than one occasion, they¿ve availed themselves to impromptu GoToMeeting sessions where they can see my concern or perceived issue, then walk me through options that better suit my needs. In the course of the most recent of these sessions, I discovered functionality that I didn¿t know existed. We are quite likely a very small fish in their pond, but their level of support suggests that we are just as important as the client with hundreds or thousands of users.

Recommendations to other buyers: NA

Chemroy & Workflow Email Notifications

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Customer Service Response Time
-Ability to add new features
-Ease of administrative changes
-Collaboration on new projects

Overall: As a whole the strength of the tool really is the ability to customize as an administrator with the features provided. One enhancement that our team loves are the Workflow Email Notifications. Our SalesNOW account has been configured such that certain stage changes trigger email notifications that inform the user or their manager of the updates to the record. These emails are sent with web-links that direct the user to the SalesNOW record instantly. Another strength of the tool that we¿ve been able to leverage is Chat. Using SalesNOW Chat tool our reps are able to bring clarity to their data through instant messaging. Following a SalesNOW appointment users can quickly initiate a Chat related to a specific activity with their manager. These Chats allow teams to point to key take-aways of the meeting or call and then build a strategy for any future engagements.

Workflow email and Chat are free enhancements that have become a critical component in the way we do business. I would highly recommend this tool to other small to medium companies looking for a simple system with the potential for customization. It has the bells and whistles that actually matter at an affordable price.

Vendor Response

by Interchange Solutions on February 02, 2017

SalesNOW is proud to work with Chemroy, an industry leading 50 year old Chemical distribution company. Working with SalesNOW, Chemroy has built a reputation for providing responsive, high quality technical solutions to all of their clients.

Office Manager

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can leave visit notes from your phone. Reports are easy and only a couple clicks away.

Overall: Sales Now has saved me a lot of time when it comes to preparing reports. The custom formatting of the reports is A++++.

Vendor Response

by Interchange Solutions on February 02, 2017

We at SalesNOW are proud to work with Kathy and her team to make RPS the premier automotive sales and service agency on the West Coast. This partnership helps RPS provide excellent service to both their customers and manufacturers in all phases of business.

Helping us get organized

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Helps us to organize contacts and the customer service is always fast and friendly.

Cons: Wish there was more customization available as far as how information shows for contacts, user settings, deleting chats.

Overall: SaleNow has been a great way for us to get our contact database organized, and we're starting to utilize other features. We do wish there were a few features that seem to be missing: more personalization of order of contact info, ability to delete chats, easier integration with Outlook, but overall it has been a good resource for us.

Vendor Response

by Interchange Solutions on February 02, 2017

SalesNOW is proud to work with Atlantic Real Estate Capital which is a full-service commercial mortgage banking firm that was founded in 1979, SalesNOW has helped Atlantic's team of top professionals provide their clients with customized, intelligent solutions. SalesNOW is constantly working on ways to improve our system and we appreciate Atlantic's feedback.

Great Sales Tracking Product

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I have been using the Sales NOW product for about a year. I have found it extremely easy to use. And the customer service is outstanding. We contact them with a change or needing to get something new out of the program and they are very willing to help and quickly get back to me.

The Best Value in CRM Software

Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility and mobile platform design.

Cons: N/A

Overall: Looking for a CRM - customizable experience that you can taylor yourself? You've found it! We searched far and wide for a company and a product to assist us in creating a better customer experience and improving our team's capabilities of working together. We wanted a CRM tool that supported our sales team in running their territory and managing their accounts. We needed a program that allowed inside sales, customer service, and maintenence to work with our sales team and assist with keeping everyone on the same page. If you want a program just to manage your sales pipeline, you're only scratching the surface - but SalesNOW is affordable enough to start at the beginning, and flexible enough for you to build upon to create a robust, dynamic, information sharing experience for both your employees and customers. The time is now - SalesNOW.

Recommendations to other buyers: Best team in the industry.

Vendor Response

by Interchange Solutions on October 11, 2016

Thank you Ron for this Review. SalesNOW is honored to work with such a progressive company that has leveraged technology to grow your business by both adding new customers, expanding the share of wallet of each customer and by automating the business processes to better service your customers. Keep up the great work!

Superior Support

Oct 11, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and speed of generating reports

Cons: could be more custom tailored to our business

Overall: The support staff at Sales Now is by far the best I deal with. The Durst team is very helpful.
The best way to describe them:
Fast, responsive and helpful!!!!!
We deal with hundreds of vendors and no one compares in the support department

Vendor Response

by Interchange Solutions on October 11, 2016

Thank you Chris for your review. We continue to add new functionality to better service TWGW. Thank you for continuing to recommend ways to improve the SalesNOW experience for your business.

Support has been fantastic!!!

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very intuitive and easy to navigate

Cons: May be too simplistic for some sales processes

Overall: We started using SalesNOW about a year ago. We needed a way of pulling information from many sources together for our sales force. We found setting up and launching SalesNOW was EASY. Our challenge has been changing the culture of our sales team to using everything we are providing them. Some of them are still old fashioned.

Everytime we have needed help or customization SalesNOW has been there, even outside of regular hours when we didn't expect them. They are a very enthusiastic and capable team and we really appreciate their efforts.

Recommendations to other buyers: You'd do well to talk to them before you dismiss them, they are very flexible

Vendor Response

by Interchange Solutions on October 06, 2016

Thank you George for the Review. It is great to see how under your leadership Eaheart has leveraged the SalesNOW technology and our services to both grow your sales and improve your customer service. Keep up the good work!

Great way for your team to communicate

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to customize for our needs!

Cons: None

Overall: Our Marketing Team uses SalesNow everyday all over the state of Texas, the customization is incredible and very user friendly!

Recommendations to other buyers: Very user friendly!

Vendor Response

by Interchange Solutions on October 06, 2016

Thank you Dudley for your review. It is great to see how under your leadership you have customized SalesNOW for your business and mobilized your team using SalesNOW's mobile and web technology, to provide your customers a higher level of support.

One of the best decisions we have made.

Oct 05, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. Running reports on Opportunities is something I do on a regular bases, I live in the advance search. The forecast tools have become one of our go to graphs.

Cons: There are minor adjustments that need to be made with the graphs, not all of the are legible all the time. I would suggest making more of the fonts black so when the numbers run off the graph they are legible.

Overall: We left a very large CRM program that we were nickeled and dimed on, and decided to try SalesNOW to see what we thought. The main reason we made the switch was the fact that when you call you get to talk to a live person. Another deciding factor was the forecasting tools. We give them 3 stars for features & functionality based on most their graphs are bar charts and we would like to see some Pie charts, we have had some minor issues with the graphs, which are being processed. Anything that we have customized has been reasonably priced. We are very happy with SalesNOW.

Vendor Response

by Interchange Solutions on October 06, 2016

Thank you Nicole for your review. It has been a pleasure working with Electralink and love the Title of your review "One of the best decisions we made". It is a joy working with you and your team and we look forward to continue to support you as you grow your business. Thanks to your feedback we have made some improvements to our dashboards and we strive to continue to improve to support you better.

Simply Amazing! ! !

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that any type of customization requested, they review your request, analyze the processes, and usally come back with a better solution. Service is amazing!

Cons: None, your best solution to having a software customized from SalesNOW is to make sure you have your workflow and processes typed out prior to having the software created for your company.

Overall: SalesNOW customized a CRM for our firm. SalesNOW implemented other technologies that I did not know were available. They periodically contact me asking if there are any additional features or processes we could use, as our industry is constantly evolving. The greatest satisfaction I have achieved when dealing with SalesNOW, is any type of customization I have requested, they have produced results time and time again! Customer service is 2nd to none!

Recommendations to other buyers: When will new technology come into play regarding the ability to speak to the software as opposed to typing inside the software? lol

Vendor Response

by Interchange Solutions on October 06, 2016

Thanks Patrick for your review. We appreciate your title to the review "Simply Amazing". It has been amazing for us to work with you and your team as we work together to leverage SalesNOW to provide your clients the best service possible as you grow your business. Keep up the great work!

SalesNow is a great CRM!!

Sep 15, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. The set-up was simple and the back-end customer service was phenomenal!

Cons: There were a few glitches with the software when using Google email.

Recommendations to other buyers: When looking for CRM, take the time to evaluate the service you receive. There is always a lot of heaving lifting on the front end of using a system. Make sure they are willing to help every step of the way!

Easy to Implement, but Detailed in Scope

Jul 13, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A large number of useable out of the box features, very minimal customization required. We were operational with 80% of our requirements in 90 minutes. It can also be easily customized if required, the edit tabs are well laid out and all fields can be edited.

Cons: Standard reporting is very good, when you do make some field edits, you do need to ensure the reporting properly catches them, we did have one or two glitches, but ntohing serious.

Recommendations to other buyers: The Case Studies (trouble ticket system) seems quite good, and most CRMs (at this price point) do not have - make sure you look at it, if you need something in this area.

SalesNow a HUGE Boost to our sales system

Jul 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We had reviewed several CRM options before going with SalesNow. A lot of them were very complicated and we have several sales guys that aren't very tech savy. SalesNow was pretty intuitive to use and the staff at SalesNow were great to work with. They provided ample training sessions for our staff and uploaded/integrated all of our company info to get us up and running. Now we are about 6 months in and still getting tremendous service fom the techs if we have a question or find a customization that we want to make. Can't say enough good things to express how happy we have been with both their product and their service.

Cons: The only thing we found that we didn't like, is that SalesNow doesn't integrated with our email blast program iContact. But they do offer an integration with another email blast service which is free so this is pretty minor for us

Recommendations to other buyers: I would recommend this to anyone looking for a CRM for their company. Reasonably priced, easy to learn , easy to use and awesome support - these days when you reach out to the help desk of many companies you end up more frustrated than you were when you started. That has never been the case with the SalesNow team. They are available by phone or email and have fulfilled many of our requests within minutes - hours and never longer than overnight depending on the issue or customization we have requested.

Covers all we require. Flexible and customized.

Nov 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexible and customized. The software has the users priority/security control and is easy to customize. The support is very helpful.

Cons: It is cover everything we need: opportunity tacking, order tacking and marketing. And, it is not expensive.

Recommendations to other buyers: Evaluate the software functionalities, support and the price.

R4 Specialties/CFO

Nov 24, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: That it was helpful to see what we had in quotes and what we won as a job.

Cons: It did not work too well on Iphones. My outside sales people could never use it on their Iphones. Every time they tried putting information in on their phones after meeting with someone, it would delete it. It would never save and never sync when they would come into the office.

Recommendations to other buyers: The Salesnow team is very helpful and the software is great through a computer but not good on a phone.

Global SalesNOW Customer

Nov 02, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Our global team, who are constantly traveling in the field, like the fact that they can access SalesNOW directly from their mobile devices or Macbook Pros. It¿s easy and efficient for them to enter their call data or capture phone calls without confusing or time consuming overhead. We also heavily utilize the Outlook integration to quickly capture email data against operators. Furthermore, the SalesNOW team is always very attentive to our questions and needs. One of the shining lights in the murky CRM industry.

Cons: This must be a trick question. We saved budget money, we have access to vastly better support, and SalesNOW stays flexible to our needs and growth. It¿s a win-win.

Recommendations: A potential SalesNOW customer should take the time to organize their needs in a clear and concise manner. The more time spent up-front, the better. Either way, SalesNOW is dedicated to making their solutions better and going the extra mile to beat their competitor's vague and bloated products.

Vendor Response

by Interchange Solutions on October 06, 2016

Thank you Kevan for your review. Thanks to your vision and feedback we have been able to improve our mobile experience to better service mobile manufacturer representatives who log their customer meeting to multiple manufacturers.

SalesNOW review

Oct 22, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. I am not using all of the features yet, but will as the business grows.

Cons: I can't look up a contact by email address. I don't like new windows opening all the time.

Recommendations to other buyers: Make sure that you are using as many as the features as possible so that you have a full understanding of the product.

Good; Needs to be Faster

Jul 17, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Vendor support. Ease of navigation. Ability to tailor it.

Cons: Very slow speed with several functions. In our case, this is particularly the situation with the Deals area.

Recommendations to other buyers: None, other than what I have included in this review.

Simplifies daily activities.

Jul 15, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: SalesNOW is very user friendly. The ease of building a Client Data Base and then utilizing for scheduling calls or meetings and then carries over to Outlook. This software is also very easy to customize to fit the flavor of how you want this to work for your organization. I really enjoy being able to generate Sales Reports of various types for meetings and sharing with the rest of the sales team. Also helps me to stay involved in other sales reps activities.

Cons: Nothing really comes to mind right now. Anytime I have had a concern, customer service has always helped resolve any concerns or questions.

Recommendations to other buyers: Give this a try. It has simplified our process in how we schedule, plan and prepare for our daily business.

Sales Now is a great CRM

Jul 14, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: When we were setting up our branch, the staff was very helpful and took extra steps to show us little tricks. Reports are easily ran and notes can be followed up on easily.

Cons: There is not something I do not like about the product. My inability to use it like I want to comes from me not taking the time to dive in and spend time playing. It purely a user issue -

Recommendations to other buyers: Compare the ones that interest you and do not hesitate to call the Sales Now staff with any questions. You will find they are very helpful.

Customer service & Support

Jul 13, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is a great company to work with, their support and customer service exceeds majority of tech companies out there. It's nice to work with people who actually know who you are when you call them.

Cons: I have no negative feedback about the company or the product.

Recommendations to other buyers: The customer support is probably the most important factor when working with app/computer based issues- always talk to support people when looking into new programs. It will definitely help you to decide on what is easier to use. The "live chat" feature or email support doesn't necessarily get you resolution to an issue as soon as you need. So if the company has great support staff to call and speak to- it can make working with the program's so much easier.