Who Uses This Software?

HeedBook can be used everywhere there is a client interaction. Our service is priceless tool for all companies which always look for better ways to foster solid relationships with clients.

Average Ratings

1 Review

  • 5 / 5

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Clients pay only for the time they use the service
  • Deployment
    Cloud, SaaS, Web
  • Training
  • Support

Vendor Details

  • Heedbook
  • heedbook.com
  • Founded 2017
  • Russian Federation

About Heedbook

Analyzing the customer's emotions, verbal expressions, the content of the conversation with the employee and other parameters, Heedbook offers a complete range of services to measure overall customer satisfaction with the quality of service. The system also allows to improve business processes and boost cross-sales. Analyzing live-streaming video from a web camera, HeedBook provides you with detailed reports on service quality and customer satisfaction in your company.

Heedbook Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Heedbook Reviews

Good choice for quality measurement

Jun 26, 2017

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: Correct emotions analysis, correct speech to text online platform, good price, modern way of client satisfaction measurement

Overall: Exact quality measurement