Heedbook
by Heedbook
Who Uses This Software?
HeedBook can be used everywhere there is a client interaction. Our service is priceless tool for all companies which always look for better ways to foster solid relationships with clients.
Average Ratings
1 Review-
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Product Details
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Starting Price$30.00/one-time/user
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Pricing DetailsClients pay only for the time they use the service
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DeploymentCloud, SaaS, Web
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TrainingDocumentation
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SupportOnline
Vendor Details
- Heedbook
- heedbook.com
- Founded 2017
- Russian Federation
About Heedbook
Analyzing the customer's emotions, verbal expressions, the content of the conversation with the employee and other parameters, Heedbook offers a complete range of services to measure overall customer satisfaction with the quality of service. The system also allows to improve business processes and boost cross-sales. Analyzing live-streaming video from a web camera, HeedBook provides you with detailed reports on service quality and customer satisfaction in your company.
Heedbook Features
- 360 Degree Feedback
- Analytics
- Call Reporting
- Complaint Monitoring
- Feedback Collection
- Survey Management
Good choice for quality measurement
Jun 26, 2017
Alexey M.
Ceo
Information Technology and Services, 1-10 employees
Used the software for: Less than 6 months
Source: Capterra
Ease of Use
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Value for Money
Likelihood to Recommend:
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Pros: Correct emotions analysis, correct speech to text online platform, good price, modern way of client satisfaction measurement
Overall: Exact quality measurement