Who Uses This Software?

Any company in which there is a personal contact with the client.Heedbook receives video and audio stream from a web camera, analyses emotions and script and provides you with detailed reports.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/one-time/user
  • Pricing Details
    Clients pay only for the time they use the service
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Heedbook
  • heedbook.com
  • Founded 2017
  • Russian Federation

About Heedbook

Heedbook analyzes the quality of service and customer satisfaction at the employee's workplace at the time of the visit. Heedbook receives video and audio stream from a web camera. With the help of cognitive services, trained by millions of photos, video and audio dialogs with customers, the system analyzes the data received and provides you with detailed reports on the quality of service and customer satisfaction in your company.


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Heedbook Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Heedbook Reviews Recently Reviewed!

Good choice for quality measurement

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Correct emotions analysis, correct speech to text online platform, good price, modern way of client satisfaction measurement

Overall: Exact quality measurement