Who Uses This Software?

HeedBook can be used everywhere there is a client interaction. Our service is priceless tool for all companies which always look for better ways to foster solid relationships with clients.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/one-time/user
  • Pricing Details
    Clients pay only for the time they use the service
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Heedbook
  • heedbook.com
  • Founded 2017
  • Russian Federation

About Heedbook

Analyzing the customer's emotions, verbal expressions, the content of the conversation with the employee and other parameters, Heedbook offers a complete range of services to measure overall customer satisfaction with the quality of service. The system also allows to improve business processes and boost cross-sales. Analyzing live-streaming video from a web camera, HeedBook provides you with detailed reports on service quality and customer satisfaction in your company.


Heedbook Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Heedbook Reviews Recently Reviewed!


Good choice for quality measurement

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Correct emotions analysis, correct speech to text online platform, good price, modern way of client satisfaction measurement

Overall: Exact quality measurement