# RedmineUP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RedmineUP the right Project Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164588/Helpdesk/reviews --- RedmineUP 4.4 (18) [View alternatives](https://www.capterra.com/p/164588/Helpdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RedmineUP Ease of use 4.3 Customer Service 4.3 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Louis C. VP of Product Used the software for: 2+ years ### "Quality plugins that make software design/development and support easier " January 8, 2018 5.0 Pros Their plugins are easy to initially install and update, while providing advanced features unavailable in the Redmine Core. We have saved countless hours and improved the quality of our software releases by implementing these plugins. They help us stay organized and provide complete transparency to our team, all in one system. We have reduced the number of systems we use from 4+ down to 2. Combining project management, feature wishlists, version control tracking, time logs, and client support in one place. Cons Updates (new features) to plugins could come more frequently. Would like to see more improvements made based upon client requests. Review Source NM Nicola M. Operation Manager Information Technology and Services Used the software for: 2+ years ### "Good Experience with very few flaw. Software is solid." January 11, 2018 4.0 Full automation of support ticket management. No more post-it, notes, or calls. Every ticket is tracked and processed in the correct workflow. Pros \- is a standard de facto - is base on a solid open source project that has more than 10 years of success - big community behind, you can find a thousand of developer able to help you - RedmineUP team has long experience and rich customization over the redmine core (CRM and Helpdesk over the all) - Redmine core lack of Customer Entity -> RedmineUP added Customer Entity deep inside, the changed a good issue tracker in a more than good CRM (sales is ok, but helpdesk is the best) Cons \- power comes at a cost: you need to learn something, effort is needed. - ruby is not C# - if it's important for you: lacks of print and reporting (i mean ready to use print/report, i know there are reports inside but they are a sort of POC o Marketing stuff) Review Source AR Andrzej R. Head of Development Information Technology and Services Used the software for: 2+ years ### "RedmineUP review" October 24, 2019 3.0 RedmineUP Cloud fulfills our basic needs. Due to shortcomings described in Cons, we end up exporting query results, importing them into spreadsheets and doing a lot of monitoring and reporting there. Pros It has all basic functionalities we need to manage our projects. It is simple to learn and use. It is SaaS, so we do not need to worry about maintenance. Cons No way of enforcing user input on status changes. For instance, we have custom field Resolution that needs to be filled when a ticket is closed. We cannot create custom reports. The ones provided do not serve our needs. No way to define custom queries based on status changes. No way to define custom queries based on parent tickets properties. Financial modules do not have bulk edits. This is very painful and the reason why we are looking for alternatives. Financial modules are also very buggy, e.g. exports do not contain all available fields, localization errors (we use Polish). Review Source VS Valery S. Director Used the software for: 2+ years ### "Very useful Redmine add-ons, simple and powerful" June 19, 2018 4.0 Pros I'm using some RedmineUP plugins for last 3 years (Agile and Check-list). Both are easy to set up and use, very useful in the development process, good value for its price. Good technical support, minimum errors. Can recommend both plugins for development teams for the task prioritizing, daily planning and more detailed task descriptions. Cons There are none at all :) I think both used plugins are well designed and coded, and both of them solves exact problems in development process - task templates and details, agile process of development and planning. Review Source GL Grzegorz L. Publisher Services Manager Internet Used the software for: 2+ years ### "Easy, functional helpdesk solution with great price/value ratio" June 27, 2017 5.0 We process ticket faster, and no single inquiry/message gets lost. Plus it gives great SLA reports and agent ratings. Pros Ticket management with flexible permission for different team roles. Useful automation functions - autoresponders, canned messages, allows a use of macros. Shows client data including recent tickets, projects where the client is involved into and else. Way cheaper than JIRA. Cons Only one - in self-hosted requires Redmine installed in order to be used. This is not a standalone application. Review Source VR Verified Reviewer Project Manager Computer Software Used the software for: 1-2 years ### "It was really difficult to get everything up and running, but after that all went just fine." January 12, 2018 3.0 Transparency and traceability, an easy overview of logged time per team member, the whole team, per project, per all projects. Pros it has a lot of features, it allows traceability, there are a lot of different roles for different users, it is possible to add new types of everything - highly customizable Cons I like the least the inability to save preferred look on Agile boards. For some reasons this doesn't work and it is quite of nuisance for us. Review Source SC Steven C. Director Computer Software Used the software for: 2+ years ### "fast,easy to use and nicely integrated with Redmine Issues" January 8, 2018 5.0 Prefer having a self hosted own solution, which I can fully customise, rather than an endless monthly subscription. Was able to quickly import and manage cold-call leads. Pros Well integrated with Redmine fast. Ability to tag records. Good ability to quickly find records and change views from the list to cards. Easily as good as other hosted options. Cons Limited functionality for future tasks and lack of e-mail templates make use for marketing quite difficult - have to rely on external software Review Source AM Anthony M. VP Real Estate Used the software for: 1-2 years ### "RedmineUP" February 6, 2020 5.0 A very good project management tool for the value, I highly recommend. Pros easy to use software, easy to setup and administrer Cons exporting data is difficult, but the building reports are sufficient Reason for choosing RedmineUP easy to use, exceptional value. Review Source Mark C. Solutions Architect Facilities Services Used the software for: 1-2 years ### "Solution integrates well with Redmine and brings useful Agile processes" January 8, 2018 5.0 Improved developer efficiency Greater visibility for architect on outsource team development Pros Flexible boards with user configurable card information Sprint planning Comprehensive Agile reporting Cons Licensing is a little expensive but this does not detract from the excellent product. We plan on using the software more this year so will probably get more value for our investment. Review Source Jean-Noël R. CTO Internet Used the software for: Less than 6 months ### "We bought this plugin to add agile boards to our Redmine platform. " January 11, 2018 4.0 Pros It was straightforward to install on our Docker Redmine installation. It does the job. The visual appearance is satisfying. It was very important for us to have this functionnality, as else without it Redmine would not have been selected (vs JIRA). Cons Lack of features. For example there are filters that are not available for agile boards, but are available in standard queries, that would be very useful for us. Review Source EB Ernst B. CEO Computer Software Used the software for: 6-12 months ### "Reach our support and development goals" May 6, 2020 5.0 Support and development organization and management Pros Easy to setup and fast usable Good integration into our development process Cons The sales and crm functionality are to less for our usecase. Reason for choosing RedmineUP We need an easy to use support and development tool to bring our struktur and needs to one place. We know that this solution is only a step between our final solution. Review Source AM Ahmed M. RedmineUP Investment Management Used the software for: I used a free trial ### "RedmineUP Walker" July 19, 2021 4.0 global experience in handling everyday tasks . Pros the experience and easy of the use in different ways. Cons The prices and a little bit software experience Reason for choosing RedmineUP It's useful and Famous and gives me better ways and solutions for my Tasks Review Source MR Marti R. Manager Design Used the software for: 6-12 months ### "Wow. I'm glad to try out this awesome Redmine cloud platform for my e-commerce project. " September 19, 2017 5.0 Automatisation of daily routine with customer tickets Planning tools for my team Driving deals Task manager Agile for marketing team Pros No more advanced settings. Everything is quite simple. CRM+ Helpdesk works really powerfully. Once again, congrats your team for a simple but very nice SaaS platform. Cons From my side, there are some suggestions for authors: I need some training course to see how products work, I need some help with data migration. I currently run with MS Project. Review Source KP Kobus P. Android team lead Computer Software Used the software for: 6-12 months ### "Good plugin. Just very expensive for a small team" June 22, 2018 4.0 Pros The thing that I liked most about the plugin is the kanban board and the ability to assign tasks and move them around on the board. Cons The price is very expensive for a small team. the ability to asign custom fields when using the right click functionality would be great. Review Source AÖ Akın Ö. Manager Computer Software Used the software for: Less than 6 months ### "Greatest Extension for Redmine" December 2, 2019 5.0 Pros This plugins changes the behavior of Redmine software. I am sure that we can trust Redmineup services while we are adopting Agile to our teams. Cons At this time there is nothing we did not like in software Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Easy8](https://www.capterra.com/p/136070/Easy8/) Review Source KV Kraisit V. Vice President - IT Insurance Used the software for: I used a free trial ### "RedmineUp helps improve the quality of service for both IT and users." February 26, 2020 5.0 Pros The RedmineUp increases redmine functionalities in the areas that help IT and business users use the system in more efficient ways. Without these addtional functionalies, IT and users need to perform manual tasks to manage the cases in a project or other workflows that we configure redmine for. Cons So far I cannot mention it clearly. So please try RedmineUp by yourself is what I would suggest. Review Source MV Martin V. CTO Used the software for: 6-12 months ### "Flexible tool which mades better life in our company. " January 11, 2018 4.0 Pros Help us with processes and client support. Is easy to learn how to use it. People like use this tool. Cons Installation and plugin upgrades are not on one click, we have problem with pictures and errors on linux version. Review Source FP Francisco P. Consultant Information Technology and Services Used the software for: I used a free trial ### "Good Service" October 16, 2019 5.0 Redmine allow connect one application using API , this feature allow manage project in redmine from other application , in my business case i was need connect my BPM and others management system for used the BPM like orchestrator Pros the support is very good and the documentation for project management is good Cons Redmine not support webhooks for notify events to external system natively, i was need use Zapier for emulate this feature Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Review Source Similar Products Featured