# Lightico Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lightico the right Digital Signature solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164596/Lightico-CloudEngage/reviews --- Lightico 4.8 (32) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lightico Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews KS Keith S Sales AdvisorTelecommunications, 10,001+ employeesUsed the software for: More than 2 years. “Pro's : firstly customer visuals are really good for the customer and been able to load the basket so customer can see what the agreeing too.“ August 3, 2020 ES Emma S Sales advisorTelecommunications, 10,001+ employeesUsed the software for: 1-2 years. “The best features of lightico are that it is easy to use options available are self explanatory.“ August 3, 2020 kh khaliq h SalesTelecommunications, 10,001+ employeesUsed the software for: Less than 6 months. “easy to use, fast and effective great for customer relationship for terms and coditions.“ August 3, 2020 KW Kyra W Sales AdvisorTelecommunications, 10,001+ employeesUsed the software for: Less than 6 months. “It is very easy to use, even elderly customers of mine find it easy to follow and review the terms and conditions I send them.“ August 3, 2020 ## Showing most helpful reviews Showing 1-25 of 32 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jamie M. President Oil & Energy Used the software for: Less than 6 months ### "Next level technology with incredible customer service" May 22, 2019 5.0 In-call esignature allows us to introduce a customer to our offering, fill in contract information fields and send a signature request in a text message all while on a single phone call. The process is seamless and very similar to an interaction you would have with a friend/family member where you are talking and sharing pictures via text while on a call. It’s natural, easy and quick. Comparing this to needing to send a link or a document in an email, this is light years ahead of anything else on the market. Pros If sending emails and links for esignature is 1.0, Lightico is 2.0! They truly are the future of document completion. I did extensive research looking for a method for my call center to fill in and have customers sign contracts while on the phone. Nothing is easier than Lightico. This product works with the technology of today - mobile, messaging, etc. Secondly, the Lightico staff is amazing. The white glove support you get is exceptional. I have worked with very friendly individuals who genuinely want to understand your unique business model and needs. They work diligently to make sure they are providing the best service possibly to make you successful. Cons So far I haven’t found anything in my scope of work where Lightico is lacking. They have done a great job listening to their customers and creating a product to meet their needs. Alternatives considered [airSlate SignNow](https://www.capterra.com/p/154418/SignNow/)[Docusign](https://www.capterra.com/p/121506/Docusign/)[Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/)[Xodo Sign](https://www.capterra.com/p/160894/eversign/)[PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) Reason for choosing Lightico As mentioned before, in comparing these to Lightico, I feel like I’m comparing a qwerty cell phone to an iPhone. They other products are an old technology. Lightico is the next step in this technology. Review Source Response from Lightico May 23, 2019 Jamie! Thrilled to have you as a customer and looking forward to being a driver in your continued growth! VR Verified Reviewer Project/Product Manager Banking Used the software for: Less than 6 months ### "Good Solution For Digitizing Forms" August 8, 2020 4.0 Good, has simplified the workflow of getting customer forms and has been a convenience to our customers. Pros Easy, quick, inexpensive way to get forms into hands of customers. Really good for laptop or smartphone. Staff is always available for questions and requests Cons In beginning had a few small bugs and the wizard could be a bit more intuitive, but really no issues. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) We were wanting something that was digital, interactive, and would simplify the process for our customers and clients. Review Source TC Tiffany C. account manager Automotive Used the software for: 1-2 years ### "Lightico: a convenient, fast & efficient way to get your e-docs to customers. " August 12, 2020 4.0 Overall my experience has been positive, the good features far outweigh any issues I have encountered. Pros I enjoy being able to message parties within the existing session regarding the paperwork sent for signing. I find convenience vs having to contact them on other platforms Cons I find it's been difficult sometimes for multiple parties to sign pages both sent to the same email address or number, often they come back only 1 signed or missing a date. Review Source FR Francis R. Customer Advisor Telecommunications Used the software for: 1-2 years ### "Great Piece of Software" August 2, 2020 5.0 Overall, Lightico has greatly improved my day to day working life. It has made things much easier, simpler and quicker. It is easy to fill in the documents required in a prompt manner to send to a customer for them to approve themselves and provides a better experience to both the customer and ourselves using it. Pros I like that it reduces the time spent on calls covering mandatory information with customers that they can now approve themselves and take time to understand rather than having to repeat information etc. It is so quick and easy to use. Cons I dislike that when sending the documents out via email they often do not arrive/take much longer than text messages. Review Source NC Niall C. Retentions Advisor Telecommunications Used the software for: 1-2 years ### "Brilliant system" August 4, 2020 5.0 My overall experience with Lightico has been brilliant. Couldn't recommend the product enough! Pros The system is so easy to use, it makes my job so much easier on a day to day basis. We have a strict compliance team where we work and having the peace of mind due to this system is brilliant. The customer experience also benefits massively due to this as they're able to take a lot more information in off the back of Lightico. Cons I wouldn't say I dislike anything about this system, the system is efficient from start to finish and as I said above, Lightico makes my job so much easier. Review Source OB Oz B. COO Food & Beverages Used the software for: 1-2 years ### "Revolutionary solution! Our fax is useless now :)" June 29, 2017 5.0 Pros What I liked most about the software is the speed in which I can get my franchisees to sign orders and procedures in real time. It's batch sending API's also let us reduce our call number via almost 80%!! Half of the files are signed with no human involvement, and the other half are signed with the Lightico awesome interface while we speak with the franchisee! I also send videos during the call that explain how to use our different machineries as a bonus :) Cons Don't have bad things to say. I really love their solution. I would expect their payment solution to work with more payment providers though. They support only 3 providers with native integration. Review Source Response from Lightico June 29, 2017 Thanks Oz for your business and your review ES Emma S. Sales advisor Telecommunications Used the software for: 1-2 years ### "Lightico" August 3, 2020 4.0 Pros The best features of lightico are that it is easy to use options available are self explanatory. Could pick up the software and use with ease. Layout is user friendly easy and accessible. Best part is that customers find the application easy to use. Ensures I am compliant and a fun experience for our customers. Cons Customers always have an issue when coming to the spend cap option of an order via lightico and causes confusion. could be updated along with text size. Review Source GA GINGER A. PERSONAL BANKER Banking Used the software for: 6-12 months ### "EASIEST USE OF APPLICATION" August 7, 2020 5.0 It has helped us get and maintain the necessary documents from customers that have otherwise been hard to reach by other means. Customers also appreciate the ease of use. Pros The text feature is most user friendly. It is very easy to use and I would highly recommend this product to any banking institution. It works very well with our existing systems. Cons If I had on con I could list it would be that you have to choose from a predetermined list of documents under the tools heading. It might be helpful to have an "other" field that is typable that you could label as needed if the existing list doesn't accommodate. Review Source KS Keith S. Sales Advisor Telecommunications Used the software for: 2+ years ### "Ligitco Review" August 3, 2020 5.0 Pros Pro's : firstly customer visuals are really good for the customer and been able to load the basket so customer can see what the agreeing too. Cons For some reason when sending the customer the text too join the customer gets two texts which can be very confusing. Review Source VR Verified Reviewer Architect Architecture & Planning Used the software for: 6-12 months ### "Great E-Signature Solution" March 29, 2020 5.0 Pros How easy it is to set up templates and execute multiple e-signatures. Because of the volumes we have this was an ideal solution. Cons The design of the Software can be improved, but overall its extremely functional and works as expected. Review Source Response from Lightico March 31, 2020 Thank you very much for the valuable feedback. We are thrilled to be able to support you and your businesses operations EC Edward C. Sales Advisor Telecommunications Used the software for: Less than 6 months ### "Call Centre advisor - Awesome" August 3, 2020 5.0 Great, much better for cx experience, faster, less long winded t&c's Pros Speed of package and simplicity. Easy for customer to use especially over text Cons Not being able to change recipients number / email after building package (have to restart) Review Source AC Adam C. Sales Person Information Technology and Services Used the software for: 2+ years ### "BT Staff Review" August 5, 2020 5.0 just starting so will need time to really get to know it Pros the open chat facility - you can discuss the agreement below it before they proceed Cons we use a similar one for the full chats online anyway so it crosses over our existing software Review Source MD Menashe D. CEO Insurance Used the software for: 6-12 months ### "Simply simple and fun! " June 29, 2017 5.0 Pros I'm an insurance agency owner and we use Lightico for every sales and service interaction. What i like most about the software is it's simplicity and diversity. It lets me collect identification documents from customers, share price comparisons and e-sign all the documents in real-time while on the phone with our customers! We have almost no need for followup calls any more and chasing customers for signatures. Cons I would expect a full integration to my dropbox so all the signed documents will be stored there for long term backup under my watch. But i understood this is on the roadmap for end of 2017 so for the meanwhile i store everything on my email server (it is also stored on the Lightico app. Review Source Response from Lightico June 29, 2017 Thank you Menashe. We value your review. AF Andrew F. Sales Advisor Telecommunications Used the software for: 1-2 years ### "Great customer feedback" August 4, 2020 5.0 Makes our work lives easier while helping our compliance. Pros The majority of customers who use this are genuinely amazed by how much better Lightico is opposed to use reading out terms and conditions. It helps for a better customer conversation and sales interaction. Cons For EE upgrades, sales; the drop down option for selecting 'Spend cap; 8/10 customer get stuck on what to do. Review Source AA Amitai A. CTO/COO Food & Beverages Used the software for: 1-2 years ### "Finally the product that managed to kill the FAX!" June 28, 2017 5.0 Improving sales rusults by making complicated and long processes easier and faster to both the representative and the customer. Pros Easy to use, Simple integration, Quick adoption. Helps to improve sales rusults by making complicated and long processes easier and faster to both the representative and the customer. Simply elevating sales and customer service to a whole new level! Review Source Response from Lightico June 29, 2017 Amitai, we appreciate your review and your ongoing partnership. DY Daniel Y. Sales Advisor Telecommunications Used the software for: 1-2 years ### "Great from a customer experience perspecitve" August 3, 2020 4.0 Pros Presenting a clear view of all terms for the consumer makes a great experience. Cons Sometimes the journey for the consumer can be slightly longer than required, primarily due to the linear nature of the journey Review Source MW Megan W. Sales Telecommunications Used the software for: 6-12 months ### "Easy" August 3, 2020 5.0 Pros Very easy to use and navigate around the lightico system. Cons I haven't found anything I don't like about lightico yet. Review Source kO kirsty O. Sales Retail Used the software for: 6-12 months ### "Very easy quick and efficient" August 4, 2020 5.0 Spot on, easy. efficient Pros its very easy, handy to send to customers, quick at inputting data to send to customers. Cons sometimes it freezes and you cant get back to that exact chat, Review Source JB Jake B. Sales Advisor Telecommunications Used the software for: 6-12 months ### "Easy to use" August 4, 2020 5.0 I thoroughly enjoy using it. Pros Very user friendly, Simple, Clear, Quick & Efficient Cons It has missed the bb speeds when sending to a cx once or twice Review Source KW Kyra W. Sales Advisor Telecommunications Used the software for: Less than 6 months ### "Makes Terms and conditions a breeze" August 3, 2020 5.0 Pros It is very easy to use, even elderly customers of mine find it easy to follow and review the terms and conditions I send them. This makes it easier on me to reduce my call time as I can be getting the order complete while they read the t's and c's without me getting mixed up. Cons I wish you could edit the terms after they have been sent and send a new link. You can edit before it is sent, however once it is sent you either have to explain to the customer where you made a mistake typing the t's and c's or you have to start from scratch Review Source ZN Zayn N. Sales advisor Telecommunications Used the software for: Less than 6 months ### "Lightico Usage " August 4, 2020 5.0 really easy and self serve Pros I think the software has a really easy layout and interface, the interaction between me using it and sending the customer their contract Information is really simple and making my job east and not requiring me to read out the terms and conditions thanks to the lightico software Cons I genuinely think their isent any faults with the software I feel its a good software to use but maybe one thing would be helpful just to use the same passwords as I use to log into my administration pc just to make a smooth log in Review Source DC David C. Owner Management Consulting Used the software for: Less than 6 months ### "My experience with Lightico " March 17, 2019 5.0 I use Lightico to send contracts to my clients and get them signed while I’m still on the call with them. It literally takes 2 min to get a contract signed and eliminates chasing the customer like I used to when I sent the contract by email. Lightico’s customer service is the best Pros Extremely easy to use and my clients love the UX Cons I have to cons. Very simple use and user friendly Review Source HS Heidi S. claims specialist Insurance Used the software for: Less than 6 months ### "nice feature " August 26, 2020 5.0 So far it's great! easy and fast! Pros I like that everything is fast and easy. Cons Just started using it so i don't have anything negative right now Review Source Response from Lightico August 31, 2020 Heidi, Thank you for your feedback. We are thrilled to hear that this is helping you with your critical processes. DC Debbie C. Broker Used the software for: Less than 6 months ### "Works great for our insurance and real estate business." December 8, 2017 4.0 Pros Quick, easy, helps our clients and they all love it. It expedites our sales transaction and policy change authorization process to seconds and saves postage. Review Source Response from Lightico December 11, 2017 Thank you Debbie. We are happy your team is getting such great value. kH khaliq H. Sales Telecommunications Used the software for: Less than 6 months ### "BT Lightico" August 3, 2020 5.0 great love it Pros easy to use, fast and effective great for customer relationship for terms and coditions. Cons takes like 5mins for the email to be sent to the customer however the mobile confirmation is rapid Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.