--- title: "easiware Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about easiware Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/164607/Easi-CRM/" page_type: "product" language: "en" --- # easiware Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) easiware ## What is easiware? easiware is a pioneer in customer service software that helps organizations transform their customer data into a real performance accelerator. The platform centralizes all customer interactions, contexts, and signals, giving teams a unified view to provide more relevant and personalized responses. With integrated AI, easiware guides teams in real time to improve interaction quality and strengthen customer relationships. Combining omnichannel request management, smart data use, and satisfaction monitoring, it turns customer service into a key lever for performance and loyalty. Data is hosted in France on secure infrastructures, certified ISO 27001 and Health Data Hosting (HDS ), and GDPR-compliant, ensuring protection and sovereignty. easiware is also listed by UGAP via SCC. Finally, easiware is a 100% French solution: its teams, development and support are entirely located in France, guaranteeing proximity, responsiveness and control of digital sovereignty. ## What is easiware used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €50 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for easiware?[Manage this product listing](https://www.g2.com/products/easiware/claim_requests/new?auto=true) ## easiware Overview Updated September 2026 AI summary easiware offers businesses of all sizes a cloud-based solution for managing customer service interactions across multiple channels. It covers essential areas such as complaint handling, contact and knowledge management, live chat, and customer engagement, with features like queue and inbox management, escalation alerts, and surveys. Optional tools include API access, customizable dashboards, and integration with third-party systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### easiware 4.6 (12) VS. [4.4 (4,091)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price €50 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (12) Ease Of Use 4.3 (3,615) Value For Money 4.5 (10) Value For Money 4.2 (2,669) Customer Service 4.5 (11) Customer Service 4.3 (2,777) ## easiware alternatives Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (192)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about easiware Overview ### Which roles and teams benefit most from easiware? easiware is most used by customer service leaders, complaint specialists, and client relations teams that need to centralize support requests, track cases, and improve response quality across channels. Operations managers use it to streamline service workflows, while account and market managers rely on shared customer histories to coordinate follow-up and strengthen client satisfaction. Answer based on 12 reviews Overview ### What company size and specific industries is easiware built for? easiware is designed for organizations of all sizes that need an omnichannel customer relationship solution. It serves businesses across food, retail, cosmetics, public services, and real estate, making it suitable for companies and institutions that manage customer interactions in different sectors. Features and Usability ### What are the key features of easiware? easiware offers call center management, inbox management, and queue management for handling customer interactions, plus multi-channel communication through email management, live chat, SMS messaging, and social media integration. It also includes knowledge base management, surveys and feedback, sentiment analysis, alerts/escalation, and real-time analytics with customizable reports. Pricing ### How much does it cost and what fees or limitations are included? easiware starts at €50 per month per user for the Standard plan. That plan includes accompaniment, channel centralization, a 360-degree customer record, satisfaction measurement tools, reporting dashboards, and request handling. No free version, free trial, setup fee, or other pricing limitation is listed in the provided plan data. Integrations ### Which third-party tools and platforms does easiware integrate with? easiware integrates with Axialys and connects to Adobe Commerce, Botmind, Diabolocom, Ringover, Shopify, Twilio, WhatsApp, and Instagram. It also supports CM.com Communications Platform, Make, Shipup, Skeepers Feedback Management, Smart Tribune, Splio, ViaDialog, deeplink.ai, and iAdvize for commerce, support, messaging, and automation. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does easiware offer? easiware provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does easiware offer? easiware provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. The catalog does not include reviewer feedback on support quality, response times, or common frustrations, so no user experience claims can be stated from the available data. ## Features AI summary Based on 5,357 Customer Support reviews Capterra data shows that buyers of Customer Service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) easiware includes **Call Center Management** and **Multi-Channel Communication**, giving support teams a way to manage phone-based service and handle customer conversations across channels. However, it does not include **Support Ticket Management**. Instead, the product offers **Email Management** (**40%**) and **Live Chat** (**43%**), which provide other highly rated ways to organize customer inquiries and respond in real time, helping businesses maintain responsive service and giving teams more flexibility in how they support customers. Call Center Management 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Multi-Channel Communication 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Email Management 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Live Chat 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Ability to chat online in real time Customer Database 4.9 (8) 87.50% of 8 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Customer History 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships easiware 48 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Inbox Management: Organize, prioritize, and manage incoming communications - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text: Is able to process inquiries submitted by text data from live chat, email, or SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (12) 4.4 Based on 12 reviews ## Pricing Value for money 4.5 (10) [View pricing plan details](https://www.capterra.com/p/164607/Easi-CRM/pricing/) Standard €50.00 Per User,Per Month It includes: - Centralisation des canaux - Fiche client 360 - Traitement des demandes - Outils de mesure de la satisfaction - Tableaux de reporting - Accompagnement Value for money 4.5 (10) 4.5 Based on 10 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Ringover](https://www.capterra.com/p/169627/RingOver/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Make](https://www.capterra.com/p/154278/Integromat/)[ Botmind](https://www.capterra.com/p/177962/Botmind/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (11) 4.5 Based on 11 reviews ## User reviews Overall rating 4.6 Based on 12 reviews Filter by rating 5(8) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AP Antoine P. Responsable des opérations Retail ### "Avis easiware" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 29, 2024 Expérience très bonne avec un très bon service pour le setup, un service client disponible et aidant et un outil très performant par rapport à mes besoins à quelques exceptions près (impossible de répondre aux mails provnenant du bon coin et des places de marché...) Pros Possibilité de le linker avec mon CMS magento, mon outil de téléphonie (3cx) et mon outil de suivi des transporteurs (Boxia) Possibilités d'avoir des statistiques en direct et donc de faciliter l'ajustement de l'organisation Cons Il n'est pas toujours évident de créer ses propres rapports Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GG Giada G. Responsable service client Food & Beverages ### "Bonne solution CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 24, 2024 Easiware est une solution ergonomique et efficace qui nous permet de gérer et centraliser notre relation client tout en la personnalisant. Les équipes d'Easiware sont à l'écoute et toujours à disposition pour nous accompagner. Pros Interface intuitive et facile d'utilisation, support réactif et efficace, centralisation des canaux de contact, beaucoup de possibilité de reporting avec plusieurs KPI, personnalisation des modèles de réponse. Cons Ce serait bien de pouvoir chercher un ticket par mots-clés et pouvoir transférer les e-mails. Certains développement demandent l'intervention d'un intégrateur. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC sandrine C. responsable service client Apparel & Fashion ### "UN PARTENAIRE AU TOP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2024 Nous sommes totalement autonomes pour la gestion de l'outil et nos demandes au support ne sont pas des tickets mais des vraies sollicitations. En intégrant des nouvelles personnes, la formation et la prise en main de l'outil est extrêmement simple ci qui est un vrai plus et un stress en moins. La formation a pu se faire à distance pour l'international et pendant la période COVID Bravo d'ailleurs à toute l'équipe support pour leur réactivité! Pros Au delà de l'interface qui permet de gérer de façon simple et efficace notre relation client, nous apprécions d'être accompagnés par une entreprise qui a une parfaite connaissance du monde de la relation client. Cons rien pour le moment! ;) tout est ok Switched from [AkioSurvey](https://www.capterra.com/p/158586/AkioSurvey/) Pour le coût, l'utilisation de l'outil et une relation commerciale qui se détériorait Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing easiware Pour sa facilité de prise en main et de déploiement, et l'excellent relationnel avec l'entreprise Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Nacim S. RCPM Insurance ### "Utilisation Easiware" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 24, 2024 Pros L'outil est facile d'utilisation et facilement personnalisable selon le besoin et à la main de l'utilisateur. Cons Les phases de développement demandent beaucoup de temps Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User DRC Leisure, Travel & Tourism ### "Comment j'utilise easiware au quotidien" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 22, 2024 La solution est très maniable et conforme à ce que l'on peut attendre d'un outil CRM Le temps d'adaptation est rapide avec une bonne formation dispensée Pros L'ergonomie du logiciel avec ses icones, la facilité d'utilisation de traitement, le plus des recherches multicritères, la personnalisation des modèles Cons Le lien de téléchargement Siegrid envoyé pour les documents joints qui expirent pour le destinataire au bout d'un certain temps les sollicitations qui ne reprennent pas l'historique de la DM Reasons for choosing easiware par connaissance , le commercial Easiware de l'époque connaissait notre DGA Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SL SYLVAIN L. Responsable service clients et omnicanalité Apparel & Fashion ### "expérience partenariat easiware" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 22, 2024 Des intervenants accessibles et très réactifs solution fiable Pros Facilité d'implémentation de nombreuses fonctionnalités pouvant être ajoutés, des connecteurs avec les sites webs Cons la solution laisse l'autonomie avec une assistance complète mais on souhaiterai en tant que client à avoir un support plus disponible pour des demandes standards Reasons for choosing easiware je n'étais pas là sur l'implémentation mais la solution correspondait en tous points aux besoins de notre service clients Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MC marie caroline B. Customer Service Manager Health, Wellness and Fitness ### "Une solution agile !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2024 100% satisfait ! Adapté à notre cahier des charges et à nos besoins. Pros Centralisation et unification des données de nos clients (multi enseignes) Vision à 360° et connexion à tous nos outils via des API Traitement omnicanal KPI pointus Une équipe dynamique, disponible et agile. Cons Certaines fonctionnalités du socle parfois non modifiables / adaptables (mais très peu !) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FD Frederic D. Directeur Relation Clients Oil & Energy ### "Notre collaboration avec EASIWARE : un succès qui dure !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2024 Après 9 années de bons et loyaux services, nous continuons d'apprécier notre collaboration avec les équipes de \[caché sensible contenu\]. L'outil correspond à nos attentes et les évolutions mise en œuvre permettent de renforcer les fonctionnalités de l'outil. Du point de vue de la gestion quotidienne, l'accompagnement du Custumer Success Manager est réel et bienveillant. Point plus rare : la proximité avec les dirigeants d'EASIWARE est très appréciable. Pros Le CRM Easiware est un outil simple à utiliser, ergonomique et fiable. La prise en main par les équipes (Service Client, Centre de Contact Externalisé…) est très intuitive. L'Exploitation quotidienne (gestion des demandes, exploitation du Nuage, utilisation et construction des rapports) ne demande pas de compétences techniques particulières. Pas besoin d'être un geek ! Cons Les développements spécifiques doivent être gérés avec un intégrateur. Cela multiplie les contacts mais l'efficacité du service est au rendez-vous. Reasons for choosing easiware L'étude de marché réalisé par le Service Client et la DSI a abouti à la sélection du CRM d'EASIWARE. Un produit simple et personnalisable. La qualité de la relation commerciale (avant et après l'adoption de l'outil) ainsi que l'accompagnement technique ont validé le choix du CRM EASIWARE déployé dans l'entreprise depuis 9 ans. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Aurelie P. KAM Warehousing ### "easiware Revoir" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 16, 2024 Pros Logiciel simple d'utilisation, visuel agréable pour une utilisation quotidienne. Permet en un clic d'extraire des données pour analyse. Cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Market manager Leisure, Travel & Tourism ### "Easi-CRM review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 September 25, 2019 Pros The way to build daily report to follow the performance Cons The searching way. Several bookings can be lost easy Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. 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