Who Uses This Software?

Ecommerce retailers, traditional retailers, and manufacturers.


Average Ratings

22 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Annex Cloud
  • www.annexcloud.com
  • Founded 2010
  • United States

About Annex Cloud

Annex Cloud helps you get more from your customers. Fully integrated Customer Loyalty, Referral Marketing, and User Generated Content solutions work together to deliver a unified customer experience, a greater quantity and quality of referrals and content, and more resilient customer relationships. All of our solutions are backed by an expert team of Customer Success Managers, comprehensive analytics, and extensive third-party integrations.


Annex Cloud Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management
  • Affiliate Marketing
  • Campaign Management
  • Contact Management
  • Employee Referral Management
  • Feedback Management
  • Lead Management
  • Loyalty Program
  • Referral Partner List
  • Reward Distribution
  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing

Annex Cloud Reviews Recently Reviewed!


Elevate Your Marketing With Annex Cloud

Feb 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Even if all things were equal from a feature and functionality standpoint between Annex Cloud and other loyalty companies (which they're not, but hypothetically speaking), I think what separates them from other providers is the service you receive from actual human beings. From a support perspective and a development perspective, they really go the extra mile to help you succeed and bring ideas to fruition.

Cons: The folks at Annex Cloud are reasonable and easy to work with. They go the extra mile to earn and keep your business. I know if/I call or email I'm going to speak with someone who knows and cares about our business, our program, and is in-tune with how to keep our customers engaged and coming back for more.

3 years and moving from strength to strength

Mar 17, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Modular stacking of functionality and features allows for phased build and prioritisation of work streams. Dedicated service and dev team provider extensive support during scoping, build and optimisation process. Responsive to unique and bespoke requirements with flexible tool that can offer appropriate custom solutions.

Cons: Comms not always straight forward as a UK customer working with a US provider. SaaS model is not preferential for how we operate .

Great business partner

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility to adapt their platform to our specific loyalty program requirements

Easy to work with and responsive

Took a partnership approach and not rigid

Platform easy to use for our front line service staff

Cons: Lack of pre-built data integration with our ERP

Overall: We launched our first ever loyalty program that had requirements that were unique to our program versus how other retailers do loyalty, specifically points based tiers with different benefits for each tier. Annex Cloud was excited to take on the challenge and we launched the program exactly as we envisioned it and results have been fabulous. They are easy to work with, very customer responsive, and an excellent business partner.

Annex Cloud Review

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing I like most about this software is the support that comes with it. I think Keara is doing a great job of keeping us informed and following up on questions and requests, and she is very quick to respond.

Cons: We are still having inconsistencies and odd occurrences from time to time. Once we have the kinks worked out I think we can utilize and enjoy the software more. There are many unique scenarios that we are sorting through on both ends that detract from the overall experience of using the software. I am confident we will work through them.

Overall: Overall the implementation of a loyalty program has been successful and adds a more dynamic and interactive experience for our customers. This program has given us many future opportunities for promotions we can offer, and ways we can entice our customers purchase more frequently.

Great tool for social integration and retention efforts.

Mar 19, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I appreciated the easily integrated widgets with our site and the customer support always available when we needed guidance.

Cons: It just did not suit our custom platform and infrastructure. Great product though and could be useful in non-custom platforms.

Capterra loader

Annex Cloud Gives AOMC Tools to Grow!

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is custom built to fit in seamlessly with our brand.

Cons: We don't always have access to data we would like to control or adjust.

Overall: Annex Cloud has provided our small business with the proper website tools to compete with the top players in our industry. Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience. Annex Cloud's team is always at our service to evolve and improve our programs to generate more growth!

Capterra loader

Annex Cloud turns users into loyal customers

Sep 23, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: increases the life span of customers thanks to its functions to gain loyalty, the best thing is that we can reward users for the actions they perform and at the same time help to win more customers (recommendation marketing) and more confidence with company

Cons: several hours to be able to integrate completely with my online marketing channels, sometimes the Annex Cloud panel freezes for a few seconds.

Overall: All in a software that helps me give personalized rewards to my potential clients, we will soon incorporate memberships to make our loyalty program more complete.

time consuming but worth the reward

Jan 31, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The process was initially very tricky to set up and quite a daunting prospect, however, once we started, and commited our team to the project, things ran much smoother.

Cons: There are a lot of steps to take into account, and things you forget about until you launch. These things should be highlighted sooner rather than later

Professional, reliable service for small to mid-sized businesses

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: A great solution for businesses to add social log-ins and loyalty programs on their site, as well as many other available features. The customer experience with Annex Cloud was great! They are very responsive and knowledgable about features as an enhancement to help grow a mature business.

Cons: A bit tedious in setting up, but once working, did a great job of adding services to our site without having to invest greater amounts of time building the pieces in-house.

We've had a great experience with Annex Cloud.

Mar 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We reviewed many other solutions and theirs was the best. Their team is very responsive and helpful. Great customer service, especially Jacob. Very knowledgeable. We use their loyalty program, reviews & marketing tools. Been very happy.

Overall: Higher retention. Easy implementation.

Capterra loader

Great Support, Implementation & Front End Features

Mar 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support which customer rep have provided has been astounding. Instant turn around time and quick responses to answers. Any roadblock we have hit, both have been extremely helpful to get our issues resolved. Using Annex Cloud on our frontend has created a great customer experience for our customers to ask questions, leave reviews and share their social posts into our site.

Cons: The administration is a little hard to navigate and get used to at first. However, if there are any questions how to perform any back-end functions the team at annex cloud are quick to assist and explain how to complete a task.

A good alternative to building a loyalty program in-house

Mar 19, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Myriad of options that can be offered to customers to encourage them to make subsequent purchases and engage with the brand. A good option to implement a loyalty program if resource and time don't allow for in-house build.

Cons: A little buggy and time consuming on the technical end but Annex Cloud do their best to accommodate and fix. Would be beneficial to be able to make amends in-house rather than relying on AC to come back.

Excellent client support

Mar 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: We are currently in the implementation phase and cannot comment on the product yet, however, up to this point we have been very pleased with Annex Cloud's level of support, especially from our Client Success Manager. Launching a loyalty program is a very complex project. There were a number of items which we hadn't thought about until the implementation phase. That said, we've worked closely which has shared a tremendous amount of knowledge and support.

Cons: A project scope would have been extremely helpful for better planning. We didn't have one which is why there were a number of items that came up late in the process. We were still able to make those changes/additions without a hassle but a scope would've been greatly appreciated especially since this is our first loyalty program.

The account managment is good but actual product needs work

Apr 05, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Its easy to use and can help us get the most value from our high value customers. There is a lot of features you can utlisise like social logins, sharing, refer and friend and collecting points from your customers.

Cons: The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing.

Overall: Can target most loyal customers effectivley and reward them with points for their purchases

Capterra loader

Annex Cloud Feature Rich!

Apr 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: We at DEPlabs love recommending this product to our clients. The Social Shopping is a customer favorite, our integration and implementation process is seamless and painless and leaves the clients and their customers with a great experience.

Cons: The Annex Cloud team continues to improve their product and processes. We look forward to the continued partnership.

Team is accommodating to questions and addressing concerns in a timely fashion.

Mar 21, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: From an administrator point of view, like using the admin dashboard. The dashboard has a lot of reporting to gauge the program.

Cons: It took longer to develop a customized solution from the standard "out of the box" product and some back and forth. Didn't reach the timeline we were originally striving for.

Met our B2B needs

Mar 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Great customer service. Quick to respond to our day-to-day needs. Helped us build a custom rewards store for our loyalty program.

Cons: Initial development time took longer than anticipated. Need to make sure milestones are established early on to make sure goals are met.

Helped our marketing team add many beneficial features to our site quickly and efficiently

Mar 14, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: From developer's point of view, the solution feedback from Social Annex was always efficient, friendly, and quick to respond. Because of this, it allowed our implementation and goals as a team to be met. Customer service consistently followed up with an offer to help and has made the experience pleasant so far.

Cons: Backend dashboard UI have multiple bugs that could be fixed. Would also be nice to have more features controlled by the dashboard, instead of asking a developer team member to customize code.

It's a good software that could be simplified.

Jun 05, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to manually add and remove points. When it is working it is very useful for seeing what you need.

Cons: Searching for activity history is challenging. Too many unclear or similar sounding menu options that make it unclear as to where to search or what I can actually do on the site. Not enough clear error messages.

Overall: Managing points is easier.

Excellent capabilities for customization

Mar 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Our feature request was quite hefty and the customer success team was very diligent in providing the functionalities that we needed. They have several solutions to promote loyalty and drive engagement.

Cons: Inability to make changes on the fly and the admin view is slow and not user friendly even though it's reporting capabilities are much stronger than Smile.io.

Overall: The ability to create customizations that worked with both our martech stack and our imaginations.

Good Overall Loyalty Platform

Jun 14, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: easy to use platform. Annex cloud staff has been helpful with any needs or questions. They are quick to respond to any issues.

Cons: On the site I would like to see more reporting capability. An ability to query or build a more custom and dynamic report.

Terrific - very straight-forward!

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Everything is easy to find and navigate. From the actual UI to the reporting, you're not ever left scratching your head wondering what or where something is. Customer service is top-notch! Great all-around stuff