Plivo

Plivo Communications Platform


4.5 / 5
52 reviews

Who Uses This Software?

Businesses that want to build voice and SMS into web and mobile apps. Use cases include 2 factor authentication, call tracking, IVR, bulk messaging, system alerts, 2 ways SMS and much more.


Average Ratings

52 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    24/7 (Live Rep)

Vendor Details

  • Plivo
  • www.plivo.com/
  • Founded 2011
  • United States

About Plivo Communications Platform

Plivo's voice and SMS API platform and global carrier services, enable access to quality cloud communications at a low cost. Plivos HTTP APIs let businesses add voice and SMS capabilities to any web or mobile app using any web standard language. Our platform simplifies the complexity of the telephony business into a simple infrastructure service: we take care of everything from carrier management, to call quality and messaging deliverability, to 24/7 emergency technical support.


Plivo Communications Platform Features

  • Access Controls/Permissions
  • Code Refactoring
  • Code-free Development
  • Collaboration Tools
  • Compatibility Testing
  • Data Modeling
  • Debugging
  • Deployment Management
  • Mobile Development
  • Reporting/Analytics
  • Software Development
  • Source Control
  • Web App Development

Plivo Communications Platform Reviews Recently Reviewed!


Excellent for startups

Aug 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We used Plivo for an online SMS chat.

1. Good performance. We've only seen downtime happen once, and we barely noticed it: a few text messages got delayed for about 10 seconds, and that was about it.

2. Low prices. We started with Plivo and a few other, more expensive, SMS providers. No difference in performance at all. Bottom line: low cost doesn't mean bad service.

3. Wide selection of phone numbers. Sometimes people want a specific combination of digits in their phone number (for example, when they want to spell a word). You can use regex in Plivo's phone number search, which make it faster, and in most cases we do find a phone number our client is likes.

4. Easy to use API. It took us a total of 2 hours to fully integrate Plivo into our application. From scratch. And, like any startup, we add new features all the time. Documentation is well-written, error codes make sense, delivery reports help debugging.

Cons: They blocked our account once - we were running a test script that was sending about 50 000 requests/hour. Never happened again since they called us, and verified the account.

Overall: 1. We pay about 50% less for the SMS provider services

2. With free inbound SMS we were able to automate our SMS surveys

3. Faster development and debugging with clear API and helper libraries

Plivo Sip calls & SMS - great platform (when it works)

Aug 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The API integration with our platform works well.

When Plivo is up and running, the service is good.

Voice quality here in Brazil has improved a lot over the last few years.

Cons: Mobile calls in Brazil are relatively expensive. Some local competitors are much cheaper.

In the past Plivo has changed the ways some of their APIs communicate with our servers, without informing us. This has lead to downtime of our services, and to revenue loss, which would have been totally avoidable with better communication.

Finally, in the last few months there have been several instances of unplanned service disruptions, leading to further downtime, loss of revenue and of customer goodwill on our side.

Capterra loader

Plivo For Business

Aug 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I've built my business using the Plivo platform. The API is easy to use and the price is cheap enough for me to mark up a bit to actually run a viable business.

Cons: Pricing in the United States, Canada, and several countries are perfect, but once you start going into other places, including India, Egypt, Malaysia, etc. The prices are definitely more expensive and while I cater to a global audience, the audience is best when they are from the US, Canada, UK, etc.

Overall: My experience has been amazing at Plivo. From the time they gave me a trial and even extended it by giving me an extra $ just to keep testing my applications, as I wasn't done yet. Plivo support usually gets back within 24 hours and almost always the problem has been resolved.

Capterra loader

Communication made easy

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I really enjoy using this software because it deliver its purpose when it comes to sending verification to customers anywhere. Very reliable in such a way that when any country is not getting the SMS they react instantly to make sure SMS are sent.

Cons: At the moment there is nothing specifically except that they do not have Calling Support where by as a customer you have the facility of an account manager that you contact directly when anything goes wrong.

Overall: My experience with Plivo is superb, they deliver results within timelines. Each time when you raise a support ticket, they will not rest until they provide an answer, even if it means they do not have a solution at the moment they will keep you updated with the position and this makes me happy. They provide SMS to our customers anywhere and this makes our business flourish so well.

Nailed the basics and are starting to emerge into awesome.

Aug 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: Honestly the cost! They beat everyone else (for most counties). Their documentation is pretty good for the most part, and they've done a great job staying up-to-date with their SDKs and optimizations.

Cons: Lacking MMS has bitten me several times and I've had to look elsewhere for those projects. Otherwise they've been sufficient. Syntax for sending multiple messages at once is a unique one, but manageable.

Overall: We communicate on regular intervals and one off texting communications. i.e. reminders about things at recurring times or this event happened so send the text. They're platform hasn't ever given us problems. Highly recommended.

Plivo is a great secondary telephony system

Aug 20, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: - Plivo is fairly inexpensive compared to some of its competitors

- Plivo is constantly growing and seeking to improve

Cons: - The turnaround time for a support ticket takes too long

- Most of the employees are overseas and have a hard time communicating during normal business hours (PST)

Overall: We are providing customers with custom IVR's and outbound test/calls. Plivo is able to give us the basics of what we provide for our customers and has been improving their downtime.

Capterra loader

Plivo Review by Conrad Frame

Aug 17, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like that it was (is still?) half the cost of Twilio at the time that I switched over to it and had the same feature set that I was using (SMS api).

Cons: The only thing I struggled with is that I had some missed SMS sends INITIALLY that were reported to me by my customers. Plivo support helped me out a lot here and got me a source number that had a better send rate than the one I had originally chosen myself.

Overall: It has been awesome. Initial hiccups and setup are 100% offset by the 50% savings over the competition and it has been smooth sailing for over a year since original setup.

Very good communication API

Aug 22, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very good inventory number, specially for Latin American countries.

You do not have to pay storage of audio recordings

Very good support for at not extra cost.

Cons: You are no able to port some numbers in countries such as Argentina

You are able to make outbound calls to some 1800 numbers in lantinamerica

The API did not add new features.

Overall: Very good API and support.

Plivo, a great choice

Aug 21, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Plivo gives us a robust platform of unified communications that allows us to not worry about the infrastructure.

Cons: Perhaps the exchange relations of the currencies can make the services in some countries a bit expensive.

Overall: Our experience with Plivo to work with IVRs and to send SMS has been excellent. Plivo has allowed us to develop complex solutions in a relatively simple way.

Capterra loader

One of the best cloud-based communications platform

Aug 17, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use, excellent documentation, instant deployment, phone number availability, new and improved console

Cons: I had some teething issues with some of their phone numbers, which were not show stoppers but it required a lot of emails and phone calls.

Overall: Plivo allows my business to work seamlessly without having to worry about installing any equipment.

Plivo review

Aug 23, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Its easy to buy a number in general.

- We can create an app very fast and connect with plivo

- I had a problem with one of my numbers in mexico and the plivo's team help me and even change the number very fast.

Cons: - In some cases the documentation is wrong about JDK

- I nedeed some kind of authentication for my endpoints to guarantee that the requests came only from plivo then I used the authentication described in the documentation but it didn't work. Then the support team told me there was a problem and they needed to solve it. This case alone took a long time to resolve.

- The voice used in the IVR some times is not possible to understand due to its pronuntiation.

Overall: In general I like the platform a lot. I found it very useful to create in short time an IVR and in the future I'll use another characteristics of the platform. The user interface improve a lot for the last released and improve the order of the items. I'd like to see improves in the documentation for developers in the java JDK.

Plivo Review

Aug 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The Api is simple but great, with excellent documentation. It's very easy to connect SIP devices to Plivo and they just work.

Cons: The reporting is pretty basic. It seems Plivo leaves reporting to the user, but it'd be nice to have some stock usage reports at the very least.

Overall: We developed our own business phone system, complete with call center functionality and a front end administration interface in less than 2 months!

I'm pleased with Pliva's services

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I use the SMS service and everything works properly, without any problems. I recommend this service. SMS messages are delivered quickly.

Cons: I would like to increase the number of characters sent in one SMS message.

A promising SMS platform

Aug 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Here are the things I like most about Plivo:

1. Toll-Free number capabilities (High throughput, high message limit per number)

2. Price (low price compared to competitors)

3. Overall performance (Latency, throughput, and delivery rate)

4. Support (Timely responses/actions)

5. Ease of use (Simple API and good documentation)

Cons: Here are the things that need some improvements:

1. Reports available at the user website console is very limited

2. Statistics available at the user website console is very limited

Capterra loader

Great product, beware of support

Oct 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
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Pros: Call routing works great, the new PHLO system is amazing at testing before deployment.

Cons: SMS tends to be a bit buggy regarding UTF-8, showing accents properly only in a few times. API's are constantly changing..

Overall: Plivo has been a great partner that supports our operations 24/7. It has a few bugs here and there regarding numbers and SMS but overall they provide a great service.

Robust , Innovative and Responsive

Aug 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We have been using Plivo for our application and are happy with the services. As our application required A2P SMS the Plivo team solution of Toll Free number has provided a very useful and affordable solution .

Cons: We would like the support team to respond faster and it will be really useful to have a Plivo Customer Support number to call for urgent issues , especially since you are telephony service / solution provider. A number to call and reach out to will save us the time , we at times have to spend waiting for your reply.

Quality at a good value

Aug 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Consistent good carriers for audio quality

Cons: Documentation is still lacking, and often out of date.

Overall: With their recent focus on customer engagement, I am excited for the opportunities in the future.

One of the best customer support I have seen

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to integrate, Great API documentation but most of all customer support response time is awesome

Cons: Some of the features are not available in my country India. Also it is a little on the pricier side compared to other options available

Overall: We use Plivo to send instant SMS notifications to all our donors around the world.

Nice messaging gateway

Aug 18, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to implement API integration, fast technical support, very good coverage

Cons: We do have problems with alphanumeric sender ID periodically

Plivo solution works

Aug 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think the low cost and features are a major driving force!

Cons: Custom API works requires developer skills to develop using Plivo SDK.

Plivo - Solid Product

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of API and customer service. Lots of flexibility.

Cons: The UI for logs could be better. Logs could be kept for longer.

Capterra loader

A good service with easy and well documented instructions

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you'd like VoIP or SMS, Plivo is a really good option with its competitive pricing and well-documented APIs. It's easy to integrate and the user interface is fairly powerful.

Cons: Plivo does not still support MMS and that can be problem is you need MMS.

Reliable. Cost Effective!

Aug 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. API is always available. SMS logging makes it easy to track down bugs. Support team has been reasonably responsive when I've had questions. I switched from Twilio almost a year ago and have never looked back.

Cons: The user interface / dashboard could be a little bit more intuitive. It's still usable, I just feel like the way a user interacts with the site could be better.

Good and proper service

Aug 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: They have a simple platform with all the information at a single place, you can use the APIs easily and integrate it with your platform.

Cons: Can make reporting better and pricing also needs to be better for few countries

Capterra loader

Affordable Phone and SMS integration

Aug 20, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Plivo offered same or better quality of service compared to their competitor at a good price.

Their customer service is really responsive and helped us resolve our problem and port the phone numbers.

Integration is easy as they have really good API Documentation.

Cons: We had problems debugging the software. The API call logs can be made better and more informative.

At times we had speed issue. We are not sure as it is solely dependent on Plivo as delivery of text/call also depends on the carriers of our customers.

Overall: We were able to deploy our application really easy and were able to offer good price to our customers because of Plivo's competitive price. Their customer service team helped us well whenever we had issues or blockers.

My thoughts on Plivo

Aug 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: -Very flexible interface and flexibility to configure a lot of contact center features.

Cons: -Support is tough to get a hold of sometimes, support team seems to be based offshore.

Trustworthy communications service

Aug 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software team at Plivo is really prompt and easy to work with.

Cons: The brilliant service can have better documentation.

Plivo support and products

Aug 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Plivo give its customers cheap products with a better support

Cons: They need to make their customer panel better.

Overall: Before plivo we couldnt send SMS to other countries by cheap and professional way. After plivo we understood they have most valuable products and have a good support. Now we are sending SMS all of then world.

Great Product and Service

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to integrate API

Prompt response from support

Cons: Not a con per se, more of a feature request.

Ability to fallback and send message with default number in the case the country being sent to does not support customized sender name instead of failing.

Great API

Aug 17, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to implement

Cost

Good Tech Support

Cons: Cost prohibitive for non-US applications

Good for SMS automation

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Low sms rates and reliability are the key factors I use it.

Cons: I needed a programmer to set it up for me via API.

Overall: Plivo sends an automatic sms informing my customers that the offer has been sent to them from my email address and they should have a look at in their inbox.

Pretty awesome!

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is pretty easy to use and has been reliable for my business. My business probably wouldn't exist without it.

Cons: I'd like MMS support. Would love to be able to send high quality messages to my users.

Overall: It has been great. Really enjoy it. I've used it for a lot of debugging and it has helped to troubleshoot my issues.

Capterra loader

Solid Value for Price

Aug 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The reality is that it's the Twilio alternative. But because it's cheaper, we do most of our flow through Plivo.

So what I like most is that their API matched Twilio's exactly. This made switching and saving money a breeze.

Cons: The dashboard is slightly oversimplified.

It's cut down to the bare bones which has benefits, but some views that I find useful are not present.

Overall: Buying numbers and managing 1-1 end user conversations for our clients. It has been simple, reliable, and effective.

Quick and easy way to start sending SMS or make calls.

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Relatively good documentation, more examples could be nice.

-Easy API to work with.

Cons: -Some prices are bit too high...

-Some API examples are broken.

Capterra loader

Excellent service for the price

Aug 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Plivo does everything we need from an SMS API service. Given their prices are so low, we are very satisfied with this service.

Cons: Their user-interface isn't as clear as other services. There's a bit of a learning curve involved. For example, there's a "PHLO" tab, that invites users to create a new "PHLO". I have no idea what a "PHLO" is.

Overall: We use this as the SMS sending service for our online platform.

The API is easy to set up and use, and the prices are very competitive.

Good UI and Support.

Sep 20, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The overall look of the Portal is terrific plus the support is also great.

Cons: Nothing at the moment. Satisfied with the service.

Nice platform

Aug 17, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The features are adequate. I mostly liked the ability to test the platform without talking to 10 people.

Cons: The documentation versioning is lack luster. Tech support snippets should always include relevant version info.

Review

Aug 20, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great pricing, quick support answers and overall good experience

Cons: The interface was a bit confusing at first, especially that after a few days only, I got the "new" interface.

Availability of virtual numbers was also an issue, but it seems to improve!

Overall: I use it with an API only, so the interface is not really relevant, except for purchasing credits that I resell later on. But in general, I get the info I need, can do what I have to.

Simply the best platform for building voice and text applications

Aug 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With Plivo it's easy to build a first-class application without breaking the bank. What I like about Plivo?

Easy to integrate - clean API an SDK for different platforms.

Globally ready - two-way SMS and local numbers is 55 countries.

Feature-rich, robust and reliable.

Fantastic customer support.

Honestly, you can't find an offering that can beat Plivo.

We are very happy with the excellent support we got from Plivo's sales and technical teams.

Sep 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We were looking for an easy to implement and competitively priced solution to deliver SMS messages for the FlexSecure Authentication Platform.

Ease of integration and competitive pricing are the two main benefits that we have derived from Plivo.

Overall: Easy to implement, cost effective solution - to deliver SMS messages from the FlexSecure Authentication Platform.

We chose Plivo for their rates and reliable service and we felt we could recommend it to others.

Jul 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We choose to incorporate Plivo's SMS messaging into our Newfies-Dialer SMS and Voice Broadcasting software as it was straightforward to implement, and we were comfortable recommending it to others.

Overall: We were able to incorporate their service easily and reliably into our own Newfies-Dialer SMS and voice broadcasting product.

Capterra loader

Review from Meraki Solutions

Aug 21, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Is supported for our country (Perú), at least for messaging.

Cons: The documentation is not well explained to make advance developing

Overall: We develop a module based in text messaging marketing for our ERP, and all the process takes about 1 mounts, so the software in fact is easy to integrate

Great service and good product

Aug 24, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it's have many solutions for different kind of apps/website who need the services.

Cons: don't have auto authentication when user getting sms verification to verify phone number.

user must enter the code by himself.

Overall: hi, we had some problems with server (integrating plivo on our server) any plivo customer service helps us vie email support.

Great Customer Service

Aug 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I decided to try Plivo to buy a private number for business use. They were not able to provide me with the requested number due to my country of residence legal restrictions. I'm considering a different approach at the moment as I wish to use their services.

Cons: The platform might feel confusing for beginners, they provide some tutorials, though.

Overall: Overall, the experience was positive and the staff very helpful.

Cheap and easy to use

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The integration of SMS API is easy.

The support of custom services is good.

It is cheap for sending SMS.

Cons: It will be great if user can register the alphanumeric sender_id online directly.

Functionality

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Can send links in sms. Most of the companies can no longer do this and get deliverability.

Cons: Hard to export entire number list at once

Overall: Has a lot of options. Gets the job done that I need

International calling

Aug 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Most useful for international calling and recording at lowest cost.

Cons: Some times, a very few per 100 times of 1 call would not connect

The best for the buck!

Aug 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The price is good and support very fast!

Cons: Features but I see you are getting there!

Good functionality, great customer support, lacking internationalization

Aug 20, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Had all the functionality I needed at a very good price. Very good customer support

Cons: Did not support non-ascii characters very well. There was a work around, but ideally that should just work out of the box.

excellent

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The price and the API's make Plivo an excellent virtual phone.

Cons: It's only possible to do the billing with credit card.

Excellent product

Aug 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Low rates for SMS. Pretty good documentation.

Cons: High rates for voice, number availability require contacting support

Great Platform

Aug 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: -Great Platform.

-Great Customer support.

Cons: -Not working in Argentina

-Need to improve some documentation

Overall: I created an solution for SMS & Voice