# Plivo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Plivo the right SMS Marketing solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164618/Plivo/reviews --- Plivo 4.3 (84) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Plivo Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews FO Fabio O Co-FounderFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Twilio offers not only a robust network, but they also have a clear policy and a more helpful and responsive support team.“ July 25, 2023 Ahmed S web developerProgram Development, Self-employedUsed the software for: 1-2 years. “voice call forwarding, it does not provide advanced call center functionality, such as IVR or call routing, making it unsuitable for businesses that require these services.“ February 6, 2023 Imran H Team coordinatorInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Plivo is a top-notch communication platform that offers reliability and extensive features.“ June 16, 2023 FO Fabio O Co-FounderFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Our requests for clarity and temporary access to resolve ongoing disruptions were met with delayed and unsatisfactory responses.“ July 25, 2023 FO Fabio O Co-FounderFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “As the owner of a tech company, I relied on Plivo's services for a significant part of my business operations.“ July 25, 2023 FO Fabio O Co-FounderFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “This has caused considerable inconvenience to us and our clients. If you're considering a cloud communication platform, I would recommend looking at alternatives like Twilio.“ July 25, 2023 FO Fabio O Co-FounderFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The initial attraction to Plivo was the cost-effectiveness and simplicity of their interface.“ July 25, 2023 Imran H Team coordinatorInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “The learning curve can be steep for users with limited technical expertise.“ June 16, 2023 ## Showing most helpful reviews Showing 1-25 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Imran H. Team coordinator Information Technology and Services Used the software for: 6-12 months ### "Reliable Communication Platform with Extensive Features" June 16, 2023 4.0 Plivo is a top-notch communication platform that offers reliability and extensive features. Pros Plivo provides excellent call quality, SMS delivery rates, and reliable voice and messaging services. Their documentation is comprehensive. Cons The learning curve can be steep for users with limited technical expertise. Alternatives considered [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[Bird](https://www.capterra.com/p/160795/Bird/) Review Source AS Abner S. CEO Consumer Goods Used the software for: 2+ years ### "Plivo offers a great per minute Trunk with worldwide coverage" June 27, 2019 5.0 Great service with endless flexibility Pros It easily integrates with 3CX and works all over the world. Support has improved significantly compared to the last years and now we are using it much more. Cons The service should have templates that work with PBX systems Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) TWILIO stopped service to China and Plivo still offers the service. Review Source DK David K. .Net Software Developer Information Technology and Services Used the software for: 6-12 months ### "Good for smaller businesses, not so good for large cross application implementation" June 21, 2019 3.0 It's been ok, aside from annoying API issues and the occasional oddities with the console interface Plivo does provide a good service for smaller businesses that have a low throughput. However for a bigger company like ours that makes heavy use of the API we've found it rather frustrating. Pros I like that they offer request logs for all calls and allow you to purchase phone numbers through the API. Their customer support if often times friendly and quick to respond, and the console interface looks nice. They also provide a nice set of API documentation with example requests and responses that allows you to instantly change between languages to make it much easier to understand the system. Cons The API leaves a lot to be desired. The main issue I have is that whenever there is an issue often times the API just throws a generic exception with a message like "Object not found". This leads us to needing to catch exceptions and compare the error string to understand what's going on when say, for example, a phone number purchase was unavailable. I would much appreciate it if the API was re-worked to better handle this kind of situation. I really shouldn't be expecting to catch exceptions. To compound the frustration, Plivo has the tendency to update the server side of their API without warning or documentation. This has caused our system to break on a few occasions. This could be easily mitigated by a change-log or hosting multiple API versions. Another issue I find is that the console interface (While it looks nice) it has a fair few bugs with it, especially when viewing request logs. It's also a bit confusing to navigate. I'm not above learning to use a complex system, it's just that there are some strange things. Like how sub accounts are handled. For example there's no capability to search or sort the sub accounts. This makes it really annoying to use, and to make matters worse, there are other pages such as the Applications page and the Endpoints page that support this. Maybe we're using sub accounts wrong but I think this shouldn't be such a hard thing to implement. But that's my point. There are some oddities like this that make the system more difficult to use. Review Source TJ Travis J. Web Systems Architect Education Management Used the software for: 6-12 months ### "My Review of Plivo" June 27, 2019 5.0 I am utilizing the Plivo platform for school districts to help provide a more cost effective phone sharing option. It has been great but I think we will need to do a lot of the heavy lifting ourselves with managing the sub accounts (schools/customers). Pros API documentation and ease of use have been my strongest 'likes' of Plivo. It was really simple to utilize the PHP examples to setup my phone application. Cons Account management and the overall UI is difficult to navigate and missing a lot. For instances logs take upwards of 5+ minutes to show, some logs are hidden on one screen, others located somewhere else. Account management for sub-accounts doesn't exist (other than changing the name). Should be a way to further manage them, for instance setting balances and limits for the sub accounts, be able to pull account usage reports/payments more directly related to the sub account. Also the types of numbers and what exactly they offer is not clear. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Initially cost, though the numbers cost about the same. Also just looking for a 'newer' easier to use system. Twilio was great but visually clunky. Review Source Matthew G. Web UI Developer Telecommunications Used the software for: 2+ years ### "Plivo For Business" August 21, 2018 4.0 My experience has been amazing at Plivo. From the time they gave me a trial and even extended it by giving me an extra $ just to keep testing my applications, as I wasn't done yet. Plivo support usually gets back within 24 hours and almost always the problem has been resolved. Pros I've built my business using the Plivo platform. The API is easy to use and the price is cheap enough for me to mark up a bit to actually run a viable business. Cons Pricing in the United States, Canada, and several countries are perfect, but once you start going into other places, including India, Egypt, Malaysia, etc. The prices are definitely more expensive and while I cater to a global audience, the audience is best when they are from the US, Canada, UK, etc. Review Source Nomsa M. Customer Support Financial Services Used the software for: 1-2 years ### "Communication made easy" August 24, 2018 5.0 My experience with Plivo is superb, they deliver results within timelines. Each time when you raise a support ticket, they will not rest until they provide an answer, even if it means they do not have a solution at the moment they will keep you updated with the position and this makes me happy. They provide SMS to our customers anywhere and this makes our business flourish so well. Pros I really enjoy using this software because it deliver its purpose when it comes to sending verification to customers anywhere. Very reliable in such a way that when any country is not getting the SMS they react instantly to make sure SMS are sent. Cons At the moment there is nothing specifically except that they do not have Calling Support where by as a customer you have the facility of an account manager that you contact directly when anything goes wrong. Review Source Conrad F. Full Stack Engineer Computer Software Used the software for: 1-2 years ### "Plivo Review by Conrad Frame" August 17, 2018 4.0 It has been awesome. Initial hiccups and setup are 100% offset by the 50% savings over the competition and it has been smooth sailing for over a year since original setup. Pros I like that it was (is still?) half the cost of Twilio at the time that I switched over to it and had the same feature set that I was using (SMS api). Cons The only thing I struggled with is that I had some missed SMS sends INITIALLY that were reported to me by my customers. Plivo support helped me out a lot here and got me a source number that had a better send rate than the one I had originally chosen myself. Review Source Lucas C. Estagiário de marketing Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great product, beware of support" October 5, 2018 5.0 Plivo has been a great partner that supports our operations 24/7. It has a few bugs here and there regarding numbers and SMS but overall they provide a great service. Pros Call routing works great, the new PHLO system is amazing at testing before deployment. Cons SMS tends to be a bit buggy regarding UTF-8, showing accents properly only in a few times. API's are constantly changing.. Review Source Ali P. Founder and CEO Telecommunications Used the software for: 1-2 years ### "A good service with easy and well documented instructions" August 20, 2018 5.0 Pros If you'd like VoIP or SMS, Plivo is a really good option with its competitive pricing and well-documented APIs. It's easy to integrate and the user interface is fairly powerful. Cons Plivo does not still support MMS and that can be problem is you need MMS. Review Source Bidur S. Graduate Teaching Assistant Higher Education Used the software for: Less than 6 months ### "Affordable Phone and SMS integration" August 20, 2018 4.0 We were able to deploy our application really easy and were able to offer good price to our customers because of Plivo's competitive price. Their customer service team helped us well whenever we had issues or blockers. Pros Plivo offered same or better quality of service compared to their competitor at a good price. Their customer service is really responsive and helped us resolve our problem and port the phone numbers. Integration is easy as they have really good API Documentation. Cons We had problems debugging the software. The API call logs can be made better and more informative. At times we had speed issue. We are not sure as it is solely dependent on Plivo as delivery of text/call also depends on the carriers of our customers. Review Source AB Andy B. CEO Internet Used the software for: 2+ years ### "Plivo Sip calls & SMS - great platform (when it works)" August 24, 2018 4.0 Pros The API integration with our platform works well. When Plivo is up and running, the service is good. Voice quality here in Brazil has improved a lot over the last few years. Cons Mobile calls in Brazil are relatively expensive. Some local competitors are much cheaper. In the past Plivo has changed the ways some of their APIs communicate with our servers, without informing us. This has lead to downtime of our services, and to revenue loss, which would have been totally avoidable with better communication. Finally, in the last few months there have been several instances of unplanned service disruptions, leading to further downtime, loss of revenue and of customer goodwill on our side. Review Source AP Alessandro P. Senior Software Engineer Gambling & Casinos Used the software for: 6-12 months ### "Easy" June 27, 2019 4.0 Sending SMS, I'd like a feature that recognize "fake" number like the one provided by https://sms-receive.net or https://smstools.online. With the help of the helpdesk we find out that I cannot receive SMS from US. I bought a landline number to send SMS in USA, Canada and all the rest of the world but I cannot receive SMS. There was no mobile number available to purchase, too. Problem not solved. Pros It's easy, cheap and effective. I set up and used the SMS messaging quickly. Cons Configuration of SMS Receiver. Not really clear also reading the documentation what all the options mean. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Plivo Easy start and simple clear documentation. Review Source CM Chelsea M. Customer Support Manager Computer Software Used the software for: 6-12 months ### "A Phenomenal Option for Your Automated SMS Sending Needs" June 21, 2019 5.0 Our company primarily uses the SMS sending functionality of Plivo, and overall, we are very impressed with it. We came to Plivo after a poor experience with a previous product, and the support from their team, as well as the information that we obtain from Plivo's UI, is the best that we have seen so far. Pros The support from their incredibly knowledgeable team, and the interface — very simple to get data for analytics, and to review logs. Cons When searching the logs for a destination phone number, it does not allow you to search using any phone number format. Being able to search using any phone number format is the one thing I would change if I could. Review Source AA Abdallah A. Web Developer Computer Software Used the software for: 6-12 months ### "Affordable and very good" June 29, 2019 5.0 i set it up for my website for people to receive their security codes to login. and didn't have to change anything in the code since then. and this is what i really love about it Pros Easy to use and affordable. When I use an API like email or SMS api. I don't want to go back to the code I implemented and keep changing the code. With Plivio to be honest I didn't have to do this at all. Cons I can't think of any Cons. But was hoping for a cheap short code but it's not a big deal Alternatives considered [Bandwidth](https://www.capterra.com/p/167939/Bandwidth/) Reason for choosing Plivo price, ease to use and functionalities Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Price Review Source PM Pedro M. Software architect Hospital & Health Care Used the software for: 6-12 months ### "Plivo review" August 23, 2018 5.0 In general I like the platform a lot. I found it very useful to create in short time an IVR and in the future I'll use another characteristics of the platform. The user interface improve a lot for the last released and improve the order of the items. I'd like to see improves in the documentation for developers in the java JDK. Pros \- Its easy to buy a number in general. - We can create an app very fast and connect with plivo - I had a problem with one of my numbers in mexico and the plivo's team help me and even change the number very fast. Cons \- In some cases the documentation is wrong about JDK - I nedeed some kind of authentication for my endpoints to guarantee that the requests came only from plivo then I used the authentication described in the documentation but it didn't work. Then the support team told me there was a problem and they needed to solve it. This case alone took a long time to resolve. - The voice used in the IVR some times is not possible to understand due to its pronuntiation. Review Source AJ Aleksandar J. Owner web Leisure, Travel & Tourism Used the software for: 2+ years ### "Simple and cheaper" January 15, 2019 5.0 Pros It is cheaper than other SMS services for transactional sending. It's easy to use, install on a website where I use Plivo. Cons I do not like it because there are no Paypal options to add a loan but only has options for Cards. Review Source EH Eliran H. CEO Online Media Used the software for: 6-12 months ### "Great service and good product" August 24, 2018 3.0 hi, we had some problems with server (integrating plivo on our server) any plivo customer service helps us vie email support. Pros it's have many solutions for different kind of apps/website who need the services. Cons don't have auto authentication when user getting sms verification to verify phone number. user must enter the code by himself. Review Source MB Manish B. Head Operations & Technology Non-Profit Organization Management Used the software for: 1-2 years ### "One of the best customer support I have seen" August 22, 2018 5.0 We use Plivo to send instant SMS notifications to all our donors around the world. Pros Easy to integrate, Great API documentation but most of all customer support response time is awesome Cons Some of the features are not available in my country India. Also it is a little on the pricier side compared to other options available Review Source VR Verified Reviewer Systems Architect Industrial Automation Used the software for: 1-2 years ### "Easy to setup SMS notification API based system" March 5, 2019 5.0 We needed to have a branded SMS message for Denmark , and Plivo team helped us greatly in getting all the approvals from mobile operators. Pros The API integration was very accessible , with plenty of examples. In our case we used Python , and the interface setup took less than 15 minutes. Cons There is not feedback on selected phone number used to send SMS from API. I would like to have a list of pre-approved phone numbers that could be used to send the messages. Review Source DU Dain U. General manager Computer Software Used the software for: 6-12 months ### "Plivo support and products" August 17, 2018 5.0 Before plivo we couldnt send SMS to other countries by cheap and professional way. After plivo we understood they have most valuable products and have a good support. Now we are sending SMS all of then world. Pros Plivo give its customers cheap products with a better support Cons They need to make their customer panel better. Review Source VR Verified Reviewer Freelance Marketing and Advertising Used the software for: I used a free trial ### "Great Customer Service" August 17, 2018 4.0 Overall, the experience was positive and the staff very helpful. Pros I decided to try Plivo to buy a private number for business use. They were not able to provide me with the requested number due to my country of residence legal restrictions. I'm considering a different approach at the moment as I wish to use their services. Cons The platform might feel confusing for beginners, they provide some tutorials, though. Review Source GS George S. Founder Computer Software Used the software for: Less than 6 months ### "Simply the best platform for building voice and text applications" August 4, 2017 5.0 Pros With Plivo it's easy to build a first-class application without breaking the bank. What I like about Plivo? Easy to integrate - clean API an SDK for different platforms. Globally ready - two-way SMS and local numbers is 55 countries. Feature-rich, robust and reliable. Fantastic customer support. Honestly, you can't find an offering that can beat Plivo. Review Source FY Fanila Y. Student Information Technology and Services Used the software for: Less than 6 months ### "So far going too good" June 28, 2019 5.0 Pros it is easy to use and customer support is best. They reply their customers within 24 hours. Cons i haven't find as such cons. But what i believe is that there should be some type of database so one can work easily without getting involved in any third party tool Review Source NE Niklaus E. Director Information Technology and Services Used the software for: 6-12 months ### "Review" August 20, 2018 4.0 I use it with an API only, so the interface is not really relevant, except for purchasing credits that I resell later on. But in general, I get the info I need, can do what I have to. Pros Great pricing, quick support answers and overall good experience Cons The interface was a bit confusing at first, especially that after a few days only, I got the "new" interface. Availability of virtual numbers was also an issue, but it seems to improve! Review Source SP Sid P. CEO Computer & Network Security Used the software for: Less than 6 months ### "We are very happy with the excellent support we got from Plivo's sales and technical teams." September 26, 2017 5.0 Easy to implement, cost effective solution - to deliver SMS messages from the FlexSecure Authentication Platform. Pros We were looking for an easy to implement and competitively priced solution to deliver SMS messages for the FlexSecure Authentication Platform. Ease of integration and competitive pricing are the two main benefits that we have derived from Plivo. Review Source Similar Products Featured