# Page 3 | Plivo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Plivo the right SMS Marketing solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164618/Plivo/reviews --- Plivo 4.3 (84) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Plivo ## Showing most helpful reviews Showing 51-75 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AT Alcides T. Manager Computer Software Used the software for: 2+ years ### "Very good communication API" August 22, 2018 4.0 Very good API and support. Pros Very good inventory number, specially for Latin American countries. You do not have to pay storage of audio recordings Very good support for at not extra cost. Cons You are no able to port some numbers in countries such as Argentina You are able to make outbound calls to some 1800 numbers in lantinamerica The API did not add new features. Review Source DEF Diego Ernesto F. CEO Information Technology and Services Used the software for: 2+ years ### "Plivo, a great choice" August 21, 2018 5.0 Our experience with Plivo to work with IVRs and to send SMS has been excellent. Plivo has allowed us to develop complex solutions in a relatively simple way. Pros Plivo gives us a robust platform of unified communications that allows us to not worry about the infrastructure. Cons Perhaps the exchange relations of the currencies can make the services in some countries a bit expensive. Review Source OM Oleg M. CTO Health, Wellness and Fitness Used the software for: I used a free trial ### "This company is a joke" May 11, 2023 1.0 Pros I didn't notice any. The service seems non-existent. Cons After Twilio went overboard with their random fees I decided to look elsewhere. Found "Plivo". Tried to sign up and my account was immediately "on hold":"Thank you for your interest in Plivo. We are unable to provide service at this time due to our internal risk assessment. Your account has been put on hold."This company is a joke. It's clear now why Twilio is an industry leader, so it's definitely better to stick with them. Review Source DK Duane K. Information Technology Venture Capital & Private Equity Used the software for: Less than 6 months ### "Phlo" July 11, 2019 4.0 Customer support isn't very accessible, it takes 24 to 48 hours of sending emails before I was able to get someone of the phone. Pros I like their phlo interface. It allowed to receive a text message send it to our CRM and then return a message back to the customer. Cons Some of the development limitations to the phlo seem unnecessary limiting. It's a bit clunky how API request have to execute successfully before being able to save, this creates a challenge with passing authentication tokens as a variable because when the block is authenticated on save the variable is not filled in with the authentication token. I was able to trick the platform by manually typing in the authentication token and then switching right before I saved. Review Source WB Wayne B. IT Director Facilities Services Used the software for: 1-2 years ### "Plivo Review" August 20, 2018 5.0 We developed our own business phone system, complete with call center functionality and a front end administration interface in less than 2 months! Pros The Api is simple but great, with excellent documentation. It's very easy to connect SIP devices to Plivo and they just work. Cons The reporting is pretty basic. It seems Plivo leaves reporting to the user, but it'd be nice to have some stock usage reports at the very least. Review Source MFM Md. Farhan M. Backend Engineer E-Learning Used the software for: 6-12 months ### "Good Customer support" June 21, 2019 5.0 Our primary use is otp. And the job is done well. Pros The product is definitely good over all undoubtedly. But what makes a company stand apart is the after sales/customer support. I had multiple instances of having a chat and almost all the times my queries were solved there itself. Kudos to the team. Cons Not that i think of any at the moment... Review Source SK Sanehiro K. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "A promising SMS platform" August 17, 2018 4.0 Pros Here are the things I like most about Plivo: 1. Toll-Free number capabilities (High throughput, high message limit per number) 2. Price (low price compared to competitors) 3. Overall performance (Latency, throughput, and delivery rate) 4. Support (Timely responses/actions) 5. Ease of use (Simple API and good documentation) Cons Here are the things that need some improvements: 1. Reports available at the user website console is very limited 2. Statistics available at the user website console is very limited Review Source VP Vincent P. CEO Information Technology and Services Used the software for: 2+ years ### "Robust , Innovative and Responsive" August 19, 2018 5.0 Pros We have been using Plivo for our application and are happy with the services. As our application required A2P SMS the Plivo team solution of Toll Free number has provided a very useful and affordable solution . Cons We would like the support team to respond faster and it will be really useful to have a Plivo Customer Support number to call for urgent issues , especially since you are telephony service / solution provider. A number to call and reach out to will save us the time , we at times have to spend waiting for your reply. Review Source MG Mike G. Support Manager Telecommunications Used the software for: 2+ years ### "Quality at a good value" August 23, 2018 4.0 With their recent focus on customer engagement, I am excited for the opportunities in the future. Pros Consistent good carriers for audio quality Cons Documentation is still lacking, and often out of date. Review Source Gustavo A. CEO & Founder Information Technology and Services Used the software for: 6-12 months ### "Review from Meraki Solutions" August 21, 2018 4.0 We develop a module based in text messaging marketing for our ERP, and all the process takes about 1 mounts, so the software in fact is easy to integrate Pros Is supported for our country (Perú), at least for messaging. Cons The documentation is not well explained to make advance developing Review Source DB Dmitriy B. CTO Events Services Used the software for: 2+ years ### "Nice messaging gateway" August 18, 2018 4.0 Pros Easy to implement API integration, fast technical support, very good coverage Cons We do have problems with alphanumeric sender ID periodically Review Source ST Shannal T. IT Information Technology and Services Used the software for: 2+ years ### "Plivo solution works" August 19, 2018 4.0 Pros I think the low cost and features are a major driving force! Cons Custom API works requires developer skills to develop using Plivo SDK. Review Source JC Jordan C. IT Manager, Developer Entertainment Used the software for: 6-12 months ### "Reliable. Cost Effective!" August 17, 2018 5.0 Pros Easy to use. API is always available. SMS logging makes it easy to track down bugs. Support team has been reasonably responsive when I've had questions. I switched from Twilio almost a year ago and have never looked back. Cons The user interface / dashboard could be a little bit more intuitive. It's still usable, I just feel like the way a user interacts with the site could be better. Review Source sJ shubham J. software developer Computer Software Used the software for: 6-12 months ### "Api issue" June 21, 2019 5.0 I got stuck while using api for plivo but the plivo support helped me get over it. Pros I had some issues, but the support helped me solved that problem asap. Cons Their API documentation should be more detailed. Review Source MD Marvin D. Owner Marketing and Advertising Used the software for: 6-12 months ### "When You Need to Track Phone Calls" October 3, 2019 5.0 Overall we are now able to prove to clients that they are receiving calls from our marketing efforts and can show the proof. Pros This software platform made tracking incoming telephone calls to my clients very easy. Best part was that we are able to show our logs to the client. Cons Using telephone tracking software is not as simple as just having a phone number and recording an inbound call. Learning the schematics to use properly was a challenge. Review Source OO Olamide O. Lead Software Developer Financial Services Used the software for: 6-12 months ### "Great Product and Service" August 20, 2018 5.0 Pros Easy to integrate API Prompt response from support Cons Not a con per se, more of a feature request. Ability to fallback and send message with default number in the case the country being sent to does not support customized sender name instead of failing. Review Source PS Piotr S. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "Good for SMS automation " August 17, 2018 5.0 Plivo sends an automatic sms informing my customers that the offer has been sent to them from my email address and they should have a look at in their inbox. Pros Low sms rates and reliability are the key factors I use it. Cons I needed a programmer to set it up for me via API. Review Source GF Gil F. Software Engineer Computer Software Used the software for: 2+ years ### "Pretty awesome!" August 17, 2018 5.0 It has been great. Really enjoy it. I've used it for a lot of debugging and it has helped to troubleshoot my issues. Pros It is pretty easy to use and has been reliable for my business. My business probably wouldn't exist without it. Cons I'd like MMS support. Would love to be able to send high quality messages to my users. Review Source BO Bryan O. Leader Telecommunications Used the software for: Less than 6 months ### "great customer service" June 20, 2019 4.0 Pros Pretty ease to use to get started, once you get going you may need some help to get the right set up but support is great so that will get done if needed Cons When viewing reports sometimes you had to click a few times to get data you were looking for and its one at a time for each message Review Source DB Dauren B. Web-Developer Information Technology and Services Used the software for: 2+ years ### "Quick and easy way to start sending SMS or make calls." August 28, 2018 5.0 Pros \-Relatively good documentation, more examples could be nice. -Easy API to work with. Cons \-Some prices are bit too high... -Some API examples are broken. Review Source SG Suman G. Interface Analyst Computer Software Used the software for: 2+ years ### "Good UI and Support." September 20, 2018 4.0 Pros The overall look of the Portal is terrific plus the support is also great. Cons Nothing at the moment. Satisfied with the service. Review Source MM Murthy M. CEO Information Technology and Services Used the software for: Less than 6 months ### "Team never repsponds" January 20, 2021 2.0 Never get a response from them for any questions which blocked us going forward to next step. Pros Integrating with our Software product was easy and straight forward Cons Unable to contact anyone from the Plivo company every after many enquiries they never respond Review Source BH Brian H. Owner Computer Software Used the software for: Less than 6 months ### "Functionality" August 20, 2018 5.0 Has a lot of options. Gets the job done that I need Pros Can send links in sms. Most of the companies can no longer do this and get deliverability. Cons Hard to export entire number list at once Review Source VR Verified Reviewer CTO Computer Software Used the software for: 6-12 months ### "Excellent product" August 18, 2018 5.0 Pros Low rates for SMS. Pretty good documentation. Cons High rates for voice, number availability require contacting support Review Source JG Janki G. Android Developer Information Technology and Services Used the software for: 6-12 months ### " International calling" August 18, 2018 4.0 Pros Most useful for international calling and recording at lowest cost. Cons Some times, a very few per 100 times of 1 call would not connect Review Source Similar Products Featured ## Related categories [Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.