Springboard Retail

4.5 / 5 52 reviews

Who Uses This Software?

Multi-store, multi-channel retailers who need to service every customer the same way, no matter how or where they shop.


Average Ratings

52 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month
    See pricing details
  • Pricing Details
    We offer three tiers based on the features, services, and support you need.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Springboard Retail
  • springboardretail.com
  • Founded 2009
  • United States

About Springboard Retail

Customer engagement is critical for growing retailers. Springboard Retail is cloud-based POS and Retail Management software designed by retailers with enterprise-grade customer management features - including a quick view customer dashboard. Built with multi-channel retailers in mind, the platform allows you to collect and report on any data you want, placing actionable real-time insight in the hands of every person who needs it, from the C-suite to the store floor.


Spotlight_media_placeholder

Springboard Retail Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

Springboard Retail Reviews Recently Reviewed!

Stands Out from the Rest

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The training and overall review process was easy and flexible. You had the option of when to schedule you springboard calls and in retail, you need a bit of flexibility. There were plenty of times that I couldn't hop on the training call and customer service was a gem about it. She also put up with some stupid humor of mine. Customer service was grade A. I was so stressed about the idea of this massive undertaking, especially when our POS system was the only thing the store and long-time managers have ever known. Our launch date was scary soon, but the Data Migration Team had us up and running (for the final migration) by 2 AM, the morning of our launch. I was incredibly impressed by their speed and productivity getting us where we need to go. The actual Springboard Point-of-Sale runs like butter. Everything is right there and a breeze to use; it's nothing compared to our very old and outdated previous POS.

Cons: Getting a reasonable launch date had me worried, but the Springboard team, especially, made our small Tallahassee store their top priority.

Exceptional Customer Service

Oct 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Overall, I'm extremely pleased

Pros: The setup of this point of sale system was very user friendly. It is very easy to use and the customer service is excellent.

Cons: I find running reports and programming promotions a challenge. In regards to running reports, it does not seem intuitive.

9,000 SKU's and 30 days to make the change - DONE!

Oct 09, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We were terrified of changing POS systems in September right before the holidays. It just didn't seem conceivable to me that I could make the switch to making sales within our 30 day window. I was convinced we would make it after week two of the transition. I was truly stunned at how easy it went - I am a realist and just knew we'd come up against something that would stand in our way. It didn't and we nailed the date easy.

Pros: VERY flexible platform allows a decent level of customization to make sure you can parse your data the way YOU need to - not how someone somewhere THINKS you need to. Rock solid and reliable importing/exporting. This POS does what a POS system should do - make you more efficient. We're still only a couple weeks in but we feel like we know it pretty well and I have confidence we made a good choice for our retail business.

Cons: I would like US based phone support but they actually manage the chat support surprisingly well. We've not been left hanging yet and we've not stumped them, so I am not feeling to bad about it - as long as they keep up as the demand increases, which I am sure it will.

I have had a great experience with Springboard Retail.

Sep 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Several things that I like about the software, are ease of use, cloud based, customer service is knowledgable and helpful.

Cons: I don't like that adjustments can only be added one item at a time, transfers cannot be "recalled" once completed.

Website Designer

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Two-way integration with E-commerce platform is really what sold us on Springboard.

Pros: I love that the system is so user-friendly! The reporting on this pos really helps the buyers anticipate what to buy for the next season. The best thing about this POS is the two-way integration with e-commerce platforms that easily pushes out the uploaded inventory from the POS directly to your E-commerce platform.

Cons: For us, the advanced migration process took a long time. Better communication and management needed on the migration team as well as the training team.

Great to be on board

Feb 22, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: -user friendliness -user interference -customer support -reporting -two way integration with BigCommerce promised to be coming soon

Cons: The only negative feedback I can give now is that Springboard does not have an employee time clock tracking.

Good quality

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Issues with hardware

Overall: We've been using Springboard since we opened our store. We've been happy with the overall features and quality.

XCVI Review

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and Easy to navigate

Overall: Springboard has been a good POS system so far. It is the best that we have had in our XCVI stores. We are also pleased with how fast the technical support responds to any of our team members. Its also a good feeling when they actually remember you by name! Keep up the good hard work!

Good system for small retailers

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Reports
Easy to use
I can access from any computer anywhere I go
Great customer service

Cons: Hardware options are limited

Overall: I am happy with the service provided, customer service responds very fast, the reporting part of the system is great and very friendly to use. I do wish you had more POS hardware available, cooler looking ipad size hardware, etc.

Springboard Retail works for Wholesale Companies, too

Jan 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Manage inventory, run reports, invoice and credits, manage consignments -- everything is all in one program.
It's mobile and in the cloud so we have access anywhere and anytime.
Support always responds in a timely manner.

Cons: Quickbooks integration not the best, but works with a little effort.

Overall: We found Springboard Retail after searching for a program that can manage many elements of a wholesale business all in one program. We started using it Summer of 2014. We are now able to manage our inventory that is in our office and out with sales reps and on consignment. Although there is no "consignment" part to the program, there's a workaround within the system that is fine. Since everything is in the cloud, we have access to this information anywhere and anytime, even on a mobile phone with the app. It is especially helpful at tradeshows. The reporting functions are amazing and show us very valuable information about sales and products and locations of products that we never had before. Each inventory item allows you to add images and customize as you need. You can duplicate items easily and set up frequently ordered items as needed. It does take some practice to learn everything, especially since we use the program from a wholesale view but once you figure everything out, it is very quick to use and invaluable to our company now. The support service always gets back to us right away if we have a question or problem (which isn't very often). My only issue is with our Quickbooks integration. The integration pushes invoices or credits over to Quickbooks from Springboard as journal entries but then you have to re-enter the invoice/credit specifics into Quickbooks in order to actually have the info/details in Quickbooks. Then we run a Quickbooks report to make sure we haven't missed any invoices. It is a bit time consuming and there is room for error if you forget to enter in an invoice or mistype something. Springboard has said they are working on a better way to handle this but we haven't received any details yet. This one issue is small compared to the positives of the software. I would highly recommend it to any business that needs to manage inventory in one or many locations and is looking for a great reporting system.

Recommendations to other buyers: Works for wholesale companies, as well.

Best POS system in the market

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Love the simplicity and the ease of use of all the entire system and its features. Been a customer for just over a year and we've only had awesome experience with it. Very fast and its inventory system keeps amazing accountability. The only drawback if I was nitpicking is their online chat support which can take some time for a response. But you can always just call their support number instead and they're always helpful there.

Shopify is easy!

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We started this year with Shopify. It was a breeze to import vendors, stock and customer lists. The volunteers, most of whom work one shift a week or even once every two weeks, find it intuitive. Anytime I've needed help with a report, I've been able to find it in the help section or someone has e-mailed a solution the next day. We love it!

Jennifer Jansen
Guest Services Manager
Locust Grove
Louisville, KY

www.locustgrove.org

Great Software for Retail Stores

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, love the reporting, love that it is cloud based.

Cons: Sometimes struggle to create reports but that is probably more operator error. Most other items that I did not like have been fixed over time.

Overall: This is a great software for a retail store. It is wonderful if you have multiple locations. Love being able to check the status of the stores from anywhere.

Recommendations to other buyers: Great company to work with they listen and try to make changes that are needed

Great POS System for Retail

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After coming from a software POS system that offered a complicated process and little to no customer service, I was pleasantly surprised that at Springboard they have demonstrated fabulous customer service and communication through our transition to their software platform. As the Franchisor to a retail brand, I value Springboard's ease of use and fantastic support and customer service culture.

Amazing Customer Service and Support

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: User friendly, Great reporting

Cons: Exports to PDF are not the most clear, bugs in software happen occasionally

Overall: The support team is available around the clock, any time I call in my request is greeted by a real person who immediately is able to help. They are very responsive and proactive about any bugs or issues in the software (which do happen from time to time) - they are always adding new features and updates. Overall, the software just makes SENSE to a lay person - it's clear that the person who designed it is in retail! There are always improvements to be made, and the support team is always happy to listen to my concerns. Overall, great people to work with.

Recommendations to other buyers: If you want great reporting, this is your tool.

Improvements

Jan 13, 2017
4/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The familiarity of the product. We are very comfortable with the inventory features but there aspects of the features that we are still not comfortable.

Cons: There are times when for no reason at all, the software still doesn't cooperate and we are left trying ro ring up customers and we are left having to scramble.

Overall: We have seen an improvement in springboard and that has been a good thing. We're still seeing some issues and it's been difficult to get in touch with customer service to fix any of the issues. Specifically were still having issues with out receipts etc, but we're working with it.

Recommendations to other buyers: Not sure what advice I can give

Big help for small business

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very user friendly and fairly intuitive.

Cons: When it runs slow or doesn't sync in a timely manner. I also REALLY wish there was a time management clock in/out function to track payroll AND that the shipment fulfillment worked properly between Shopify and springboard.

Overall: We upgraded to springboard in 2016 and it has greatly increased our efficiency and accuracy. We love that it ties to our management software, online store, and our existing email programs!

Love the Support!

Jan 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I am always very happy with the support and extra effort the support staff provides at Springboard Retail. I appreciate the time spent on explaining processes and the empathy that show being in retail.

Advanced Reporting and Ecommerce Integration

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Reporting and cloud based connectivity

Cons: Customer service agents sometimes struggle to understand problems of a more technical nature

Overall: Springboard has aided our business in a number of ways. The fact that its a cloud based software has greatly improved our productivity, as team members can enter PO's and perform other tasks away from our physical store location. The Reporting options Springboard offers has greatly improved visibility into our business operations. For instance, we've been able to identify under performing vendors and cut them out of our purchasing plans. Finally, Springboard's integration with Shopify has allowed us to launch and grow an ecommerce business and sync our online and physical store inventories.

Good Tool!

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: POS is easy to use.

Cons: VERY pricey!!!!!!!!!!!!!! Plus the additional spend for adding another terminal just to use at off-site events is cost prohibitive when there are other options out there for less money or for free.

Overall: This is a very nice tool that works as a POS as well as inventory and order capturing. It's pricey though.

Recommendations to other buyers: Create a 'lite' version that standard users can turn on & off to use at off site events like vendor shows. Make that free or a daily rate and you may see some additional revenue. Right now I download my SB inventory and upload it to SQUARE so I can use that for free. However, I would prefer to use SB so that it integrates and updates my inventory real time, but not at that additional cost of a full month when I only need it for 3 days.

Springboard Retail software

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: This software has been the easiest to learn and the report capabilities are amazing. You can sent them to review customer by vendor and size to a multitude of inventory and vendor reports. We have found the learning curve to quick and with adding touch screen monitors, easy.

Pros: Ease of use and reporting

Recommendations to other buyers: Definitely consider if you are looking for a new POS system.

DLM Supply

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I have been very pleasantly surprised about how well Springboard has worked out for our Men's Clothing boutique in Dallas. My colleague and I did some extensive research in POS systems. We both had a history of working with larger clothing retailers so we were accustomed to robust reporting, advanced order systems, and detailed item management. Springboard has been able to deliver on all fronts. I've also come to appreciate the support system that is built in. There is a message board available to submit requests/questions and the follow through has been pretty good. They have listened to some of our feature requests and I have noticed a couple of them were implemented on the following system update (which they also do frequently). We are currently working on getting our website up and running on Shopify, and the integration is working great in terms of syncing inventory.

Pros: Reporting, reporting, reporting. Reports are entirely customizable and there are several metrics to choose from. I feel like i have been able to replicate several of the reports that I had available to me at the large corporation that i worked at, and that has been very impressive. User friendly interface on the POS. Very easy to teach to new users. Detailed item management capability with unlimited customizable fields. Allows for even more robust reporting. Ipad app works well

Cons: There were a couple bugs early on when using certain browsers. We now use Google Chrome more often than not and it seems to be working fine. I wish the item management integrated more seemlessly to our Shopify site, but i think this is nitpicking a bit since most of the other POS systems don't even offer any integration. Definitely pricier than the competition, but you get bang for the buck. Web based interface is risky if you have network connectivity issues. We have been lucky thus far, but I could see this as being an issue for others. Wish there was an iPhone app, a little hard to view on the iPhone browser.

Recommendations to other buyers: We signed up for the advanced startup package which included 8 hours of dedicated training hours. I think we used about 2 of those hours... If you have good experience with other POS systems then you can probably pick things up pretty quickly. And again the customer service is very good so they can help you out. But I will give the caveat that the 2 of us had 25 years of retail experience between us including order/item management and reporting which is probably something that would require a large portion of those training hours.

Retail POS systems

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I am a hard one to please when it comes to systems. I have worked with some of the best retail companies and was used to a high performing POS system. I would highly recommend Springboard Retail to other retail stores. The support is awesome! The reporting is great if you are used to being able to dig into different metrics.

Pros: The support team listens to feedback and responses quickly. The ease of the system when working in it is awesome!

Cons: The only cons I have had ended up being fixed and a function of the system now.

Recommendations to other buyers: If you do your research on all the systems. This is a great one for the price!

Overall very satisfied.

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Switched over from quickbooks point of sale about a year ago. (DO NOT BUY QB POS) The transfer of data went smoothly. The customer support was amazing. They have every feature I need for a small business with moderate to high volume. They system is very easy to use. They are continuously evolving and don't try to charge you extra for updates like some systems do. Because it is web based you can access it anywhere and enter inventory when you are not in the store with out having the POS set up on another computer. Reporting features help me analyze business better. Dashboard gives an overview of all info I need on a daily basis. Their customer service is the best I have encountered ever. They are usually available with little to no wait time. The staff is knowledgable and addresses any issues that arise in a timely manner. That being said, there have been a few glitches but as I stated they do fix them quickly.

Pros: Customer service. Web based, allows access anywhere.

Cons: Extra monthly charge for using POS on an iPad even if I use it for just 1 day. Not cheap, but worth the price.

Recommendations to other buyers: If you have a sizable small business that requires detailed reporting, gift card services, automated sales, storing of customer data with import and export features and more... this is the only system to use. If you have a very simple small business with only a few products and do not need all of these features you may be able to find a cheaper solution.

Over Promise & Under Deliver

Oct 05, 2016
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: On the recommendation of another store in the area that uses Springboard I decided to try them out. I was initially told I would be able to use all my same equipment that I used with a previous point of sale system, later that turned out to not be the case & at considerable cost. Importing the product seemed to be an extraordinary challenge for them as well, even though they said they switched customers from my previous point of sale to theirs, "all the time." All in all it took them over 7 days to import, and I'm still missing information or have information in the wrong places. Once we were ready to go with product in place, the new machinery they made me purchase stopped communicating with their Point of Sale & after several hours on the phone & several hundred dollars of walk out business they were able to fix most of it, only to have it happen several more times in the next 3 weeks. I'm still waiting on a call back from tech support so they can look at some issues that happened a week ago. All in all, this is extremely disappointing software. Had I to do it over again, I would certainly not have switched to Springboard.

Pros: It's easy for my seasonal employees to use, but not remarkably more or less than any other POS.

Cons: I was sold, "So much more than point of sale. Springboard Retail is a powerful, cloud POS software and retail management platform designed to help you sell more, smarter." So far it has entirely failed to live up to that billing. Rather cumbersome to put transactions on hold & recall, no time clock feature, a 4 to 5 step purchase order to purchase receipt function that is again, a bit cumbersome.

Recommendations to other buyers: Do some serious research & get everything in writing. I would advise looking around.

Top of the line data in easy to use system

Sep 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is extremely easy to use - from beginners to experienced users.

Cons: Would love to have kitting - this would allow us to better track our parts inventory.

Recommendations to other buyers: Extremely easy to use and deploy - even with a distributed sales force like we have.

Very user friendly and the support is awesome

Jul 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This system is very user friendly, you can just about customize it anyway you need. The level of service provided is top notch!

Cons: They need to work on the merchandising capabilities specifically creating mailing labels

Recommendations to other buyers: Do the demos! Run some comparisons from your current system!

The people make this great

Apr 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Folks,
I have been in the POS purchasing line of work now for 20 years, or so it seems. I originally had an MS-DOS based system that could not properly communicate to the head office, it also cost a fortune. Then I went with QB POS. It pretty good, but the customer service sucked and it had lots of limitations, and again communication problems. I tried of few of the first of the cloud based solutions, which were problemed with small companies who grew too fast and again terrible customer service. I was at my wits end after dealing with Amazon. Then one day while I was miserating about my situation on my daily search for a pos system that could deal with apparel in a decent way, I found Runit Realtime. I kind of liked it, even though it cost a fortune for .............. I told the sales manager that I wanted to go with it. He never called me back, or emailed. Oh well. I finally learned, if the customer service sucks, don't bother with the company. Then I found Springboard. The sales folks at Springboard answered all of my questions, and phone calls, and emails. It seemed to be too good to be true, but I was desperate. They hooked me up!!! I am pretty well versed with IT and I set it up with a couple of quick uploads. As time went along I came to know the support staff. Derek, the support bossman, has his act together. It is a small team and they all know who I am. I have made some suggestions to them, and they roll out the coding in a few weeks. These guys are on the ball. Right now, I am awaiting the roll out of pictures on my reporting. This is breakthrough technology for a small company, or any company to deliver this kind of reporting. It is amazing!!! My numbers are up last month 206% of previous year due to my ability to better manage my buys and reporting. I have asked them to look into doing multichannel. They seemed interested. As for now, they have an API with Shopify. I set up my site by myself. It looks great and is easy as pie. I think they have a free month. Anyways, I am not on their sales team, but I feel like I should be. Springboard is what it is named. It has springboarded me towards easier living and more money. I don't often write review, but for this program I do believe it will benefit those who read reviews and will definitely those who sign up. Good luck with your POS, ( we all know what POS stand for, usually Piece of Sh*t). With Derek and his team it is more like Program of Support!

Springboard Retail is great and reliable point-of-sale solution for small and multisite businesses

Apr 05, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The interface is not only simple to use, but also easy to learn.
It is a system that allow very good inventory tracking.
It has good reporting capabilities.
The customer service is fast and friendly.

Springbroad is the best system for fashion retailers

Apr 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: These folks understand fashion retail. Most of the other cloud-based systems evolved out of "coffee-shops" and are focused strictly on point-of-sale. As a fashion retailer that has been around for over 20 years, we needed a system that helps us manage our inventory, vendors and customers. Plus they have awesome support.

Cons: Nothing much. Integration with with Shopify (for e-commerce) is still evolving.

Recommendations to other buyers: Look for clients that are similar to you are and call them.

Go Springboard or Go Home!

Apr 04, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love the product. It was so easy to get up and running --the SB team was really helpful. The best part about Springboard is the powerful reporting tool. I have access to mission critical data that allows me to make better business decisions. I have visibility into all aspects of my business from anywhere. It truly is a bottom lime booster!

Cons: Everything the product does, it does very well. I'm a wholesaler using a retail platform so I have some work arounds but it's worth it.

Recommendations to other buyers: Do your due diligence. I did my due diligence...and Springboard came out on top.

Excellent Product and Customer Service

Apr 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Springboard Retail is easy to use and the flexibility is refreshing. The fact that I can quickly report on almost anything I want to about sales, products and customers ensures that I am able to do my job more efficiently and make the best decisions for our stores. I did not realize how necessary it is to see exactly what is happening across all our stores in real time until using Springboard Retail. Now, I would never use a system without that capability.

Vendor Response

by Springboard Retail on April 04, 2016

Thanks Rebecca, we're glad you utilize our reporting to understand buying patters and to be more efficient!

Big Fan of Springboard Retail

Apr 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This easy to use system helps our seasonal business and team focus on driving sales. It's VERY easy to use - all of our employees are taught how to ring a customer up on day one. As Director of Stores, I'm constantly looking at sales from my smartphone and diving into the VERY STRONG custom reporting tool when at a computer.

Cons: Hmm.. I struggle with the bluetooth scanners connecting to our store iPads - however this is not a Springboard Retail issue. This is a problem with the hardware & hardware technology.

Recommendations to other buyers: There are a lot of options out there when looking for a new retail management solution. Be sure to do your homework. From what I've seen, nothing tops Springboard Retail.

Only going to get better!

Apr 01, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Highly flexible, intuitive to use. They are always adding more features. Great support staff, some of the guys there really understand business and my needs and have been truly helpful in taking the sting out of switching to a new POS.

Overall I am happy with the product and get more excited about it as they roll out new features.

It has been a complete game changer as an off site owner

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and amount of data you can look at in real time

Cons: Nothing to report there isn't anything bad to say. If you want to fully use the service as it is intended make time to do the calls so you can get the most out of it.

Recommendations to other buyers: Do the webinar and you will be blown away. It is like you are in the driver seat and getting to see all the amazing tools to improve sales and know what your employees are trying to move in your store. IE.. only pushing discount things or offering full price merchandise and adding in sale merchandise.

Springboard Retail is modern POS software at it's very best.

Nov 03, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The Springboard Retail team hails from a multi-store retail background so they know first-hand what POS software needs to do, how it should work and that it must to be simple and intuitive to use. That is exactly what they have created; no fluff, incredibly flexible and reliable software that is as close as one can get to a custom written solution, offered at a reasonable price. Unlike many other platforms that try to serve restaurants, grocery stores, and everything in between, Springboard simply focuses on doing one thing incredibly well - retail. The software provides quick access to key customer information that enables sales staff to offer exceptional and personalized customer service, and offers the most extensive reporting system I've seen in the various products I've used or researched.

Cons: I'm hard pressed to find fault with Springboard Retail as it quite capably addresses all of our retail apparel multi-store needs. That said, there are aspects that can and undoubtedly will be improved upon to make it applicable to a wider range of specialty businesses. For example, I don't think it specifically handles service/repair requests, but with a little creativity and assistance from their knowledgeable support team it likely can. Great software must walk a fine line between maintaining simplicity and offering a plethora of features which inevitably clutter screens and steepen the learning curve. Springboard is designed to be simple, and as long as they hold true to this commitment, they will undoubtedly become an industry leader. Thus far, this is one of those rare instances where I feel fortunate to be a somewhat early adopter.

Recommendations to other buyers: Make a list of your specific needs, ask many questions as to how the software you're considering handles those needs, test drive with real data that simulates your environment, and check with other retailers in the same line of business who use the software to get their feedback. Finding the right solution is often time consuming but warrants the effort since having to change to different system down the road will require 10x the effort. Always test the support number and ask questions to the problems you've experienced in the past to see how well each company can answer them. Based on my personal experience with the Springboard sales team, they had in-depth knowledge of all the nuances of their system and were able to clearly explain how it compared to others out there without imparting the sales pressure often experienced with people who are simply trying to meet a quota. Since there is no contract or commitment, Springboard focussed on making sure their platform would be a great fit for my business rather than simply getting me to sign up.

Incredible System

Jul 30, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We moved over from RICS because it was an older slower moving system. Springboard's reporting function is dynamic - it works as fast as my brain works. In the past, I would run a report on performance and invariably another question would come up while I was reviewing that report - In RICS I would have to go back and rerun another report (5 mins) - with Springboard I can slice the data any way I want in a matter of seconds. I also have been consistently impressed by the support team - any time I have a question, the team is available to answer my questions - and always with a friendly and helpful attitude. ALWAYS. I know their names, they know who I am, it just feels really comforting to know I have a support team who seems to care about my business as much as I do. If they don't have the answer I am looking for, they are always quick to provide a suggestion for a workaround AND add my need to a list of projects they have going forward. I have seen almost every single one of my suggestions turn into a feature on Springboard. I also really like that I can open up another register (Station) as my business dictates - I am not locked into paying for features that I only use seasonally.

Cons: There are not many bad things I can say about Springboard. Every complaint I have has been addressed - occasionally I will request a feature or a metric (Inventory Turn!) that is not available now - and for the most part I have seen them implemented. There are several features concerning Open to Buy that I would like to see going forward. Also, Springboard only integrates with one Credit Card Processor, and although they were able to give me a very low rate, it's not great to be locked into one option. Also there have been a few outages in service (very few but still a scary situation)

Recommendations to other buyers: I would highly suggest sticking with a cloud based system - make sure you are not paying for things you don't need (with Springboard you are not) and also make sure the metrics are going to match your industry (they are pretty generic, but Springboard is really helpful for clothing/shoes) One of the things that frustrated me about the old company I was using - and was eventually the straw that made me leave was customer service. I felt my concerns were not being addressed and it upset me to think that no one cared that I was having issues with the performance of the software my business really depended on. Take some time talking to the team behind the software - before I signed on I had lots of conversations with the springboard team who talked with me for a VERY long time addressing all my concerns - it was so nice to see that the energy and dedication Springboard put into SALES was almost exceeded by their customer service team.

Springboard Great POS Solution

May 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Communication is seamless. From the time I contacted them until the time we went live, the Springboard team communicated efficiently and timely. Any project can be accomplished if there is a efficient process and Springboard has this covered! We will be implementing this program across all of our retail locations.

Cons: There isn't anything we have fond so far. I think eventually the PC desktop version should look a little more like it was made for desktop VS. made for an iPad , but overall we are so satisfied.

Recommendations to other buyers: Ask up front what the communication style of the company is. Ask for references of happy customers already using the product.

Outstanding Reporting

Feb 17, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software has excellent reporting and fantastic support. I wish I had found it when I first opened my shop. Outstanding in every way!

Cons: We've been waiting for Springboard to dovetail with Shopify for our online business, and it soon will. The waiting has been difficult, yet Springboard's personnel have been very supportive in the meantime.

Recommendations to other buyers: Look carefully at the reporting capabilities for your industry. If you're going to have to invent work arounds for your inventory it's not worth it. Don't be tempted by super simple coffee shop systems like Shopkeep or Square. The reporting will be useless to you for forecasting and financials.

Simple to use, surprisingly sophisticated, and scalable

Jan 13, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like their entire team. Support is outstanding. They listen and respond. The product is incredibly flexible, allowing for custom fields on a slew of records (items, customers, purchase orders, etc). Reports are outstanding. They are fast and highly configurable. The system has a background in apparel, but it can easily be adapted to other industries. We are in crafts and had no trouble with it.

Cons: We have also had a few (very few) issues with credit card processing, but those issues have been due to problems with the processor, not Springboard itself. This is a problem that is not unique to Springboard. Always have some kind of a back-up system in place for internet and credit card processing! Also, just know going into it that Springboard is not a hardware or network provider. They have a recommended hardware stack, and if you stick to it, they can generally assist in troubleshooting if necessary. I strongly recommend having a local resource for networking and hardware configuration. That's not to say Springboard doesn't know what they are doing, but some issues need to have boots on the ground.

Recommendations to other buyers: Get a test run; they have a free trial that includes some dummy data. Or, you can try the solution from top to bottom for 30 days. This is a cloud-based system. That means you must have a reliable internet connection. Buy a router that can fall back to one of those USB 3G sticks from a cellular provider (SonicWall TZ200 is what we use. It's well worth the price for the peace of mind, but it's not for the faint of heart; hire a professional to install and configure it). That has saved us several times since our internet providers go down at least quarterly. Jumping to geek speak for a second: if you go the route of the Star TSP100 printers over ethernet, take the time to configure them to have static IP addresses. This will make setup and ongoing performance much better. As a last tip, you can use any iPad format with any supported iPad case. We went with the Ergotron Neo-Flex Desk Mount Tablet Arm, which clamps onto our checkout counters and can go up, down, and swivel around. We preferred this over the recommended Heckler stand.

Easy to understand and go back

Dec 26, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to work with and a good guide when problems arise.

Cons: It seems a little outdated, and it's hard to convert to newer systems.

Recommendations to other buyers: Try many ways as well as undoing it to see how user-friendly it is or is not.

Useful Tool

Dec 23, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It has a simple interface that makes transactions as easy as possible.

Cons: The cost is still not too minimal and could be better going forward.

Recommendations to other buyers: See how much better this solution is for your business.

Review time

Dec 23, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The ease of it and accessibility of it are the best. It works well for us.

Cons: Nothing so far to report, I have had a good experience thus far.

Recommendations to other buyers: Make sure you are catering to and meeting the ever changing needs of your customer base.

Springboard is a great point of sale and inventory management Software

Dec 11, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: There are many ways to customize and organize the inventory according to our needs. The support team at Springboard is prompt, informative and courteous.

Cons: We have had issues with running credit cards, and sometimes the program will crash unexpectedly. Springboard has yet to offer a way to synch up the inventory management with our website, which they have been promising but have not yet delivered.

Recommendations to other buyers: Be sure that you understand the program in and out. Ask lots of questions and get lots of help from the support team.

A comfortable transition to an automated POS system

Sep 18, 2014
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Once we got underway, the equipment has been easy to use, much faster and more complete and accurate than we expected. The vendor is very cooperative when we have questions. Answers are prompt and knowledgeable. The vendor has also gone the extra mile in helping us weave POS data into usable form for our accountant and other service resources we use. In addition, they follow-up with us frequently to see how we are doing. It's just what you would expect from a first class vendor.

Cons: To date, we are pleased with all aspects of our system.

Recommendations to other buyers: We looked at a variety of POS systems before choosing Springboard. We were most impressed with their background in retail apparel sales, which is our industry. This experience became apparent in their responses to our list of questions regarding order entry, inventory control, customer profiles, and sales analysis.

This is a tech-savvy system that is great for my trendy store!

Sep 05, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Springboard has been GREAT with fixing minor glitches and making iOS update adjustments immediately! I love utilizing the iPad for my trendy boutique, and I love the inventory system. The fact that this POS system was created by former boutique owners is evident in the detail and ease of use.

Cons: The only thing I do not like is that sometimes the card reader and Bluetooth scanner do not work if the iPad has gone to sleep between customers. So the scanner has to be turned off and then back on to repair the issue. But this is a minor problem compared to the benefits of the system and has an easy fix.

Recommendations to other buyers: Springboard charges extra for their customer care in which they answer any questions and guide you through issues. At first, I did not like this. I thought paying a monthly fee already should warrant free customer care. However, the system is very easy to use, and it includes an online help center of frequently asked questions. I have never had a question that I couldn't find the answer to on that help tab. So now I appreciate the setup because I feel it keeps cost down for them to not have people calling with common questions that can easily be answered through their online information center.

Excellent experience with Springboard Retail

Jul 09, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the simplicity of the product. I also love that it is a multi-store product, so all six of our stores can be logged in and checking out customers at once.

Cons: I really don't have any complaints. The product is so easy to use, and I love the reporting that it offers. I wish that it synced with our website, a Magento-based site, but that is my only complaint!

Recommendations to other buyers: Go with Springboard! It solved so many of our issues, and the reporting is awesome!

I use this daily for checking out customers at vestique.

Jul 07, 2014
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Training is easy, and overall, it is very user-friendly compared to other products we have used.

Cons: I wish we could search directly from the Find tab instead of having to click on the Find button and then on Search. It would be easier if you could start searching automatically by typing what you are looking for into the search bar. When doubling up new customers, I wish it would ask if you want to add a duplicate or not.

Recommendations to other buyers: I would like to see more reports that you could run from the software.

Springboard Review

Jun 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The functionality is by far the best attribute of Springboard. It's extremely user-friendly and easy to navigate. The system is always fast and rarely every lags.

Cons: There really isn't much to negative to say about Springboard, but the only downside is that, being that it is web-based program, if our internet goes down our company cannot do business.

Recommendations to other buyers: A simple, easy-to-use and navigate interface is key for this type of product.

Wonderful!

Jun 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how user-friendly it is!

Cons: Sometimes it does freeze! Also, I wish that it would integrate more easily.

Recommendations to other buyers: The shift planner is very easy to use, but still make sure you go through a training program!

Fantastic retail software for our 5-store retail chain

Jun 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There are so many things we have liked about using Springboard. It is extremely user-friendly and very easy to train new staff on. The reporting features have helped us tremendously with customer service and satisfaction. Springboard support has been extremely responsive and helpful. They are timely with their responses and we've had very few issues.

Cons: We are working towards a way to integrate our gift card system, and we would really like an easy way to transfer inventory built in.

Recommendations to other buyers: Test it in your stores. We tested several software programs before going with Springboard (after a really terrible experience with another POS software system), and our employees have raved about how simple and functional it is. It was an easy decision to go with Springboard.

Excellent Point of Sale Platform

Jun 10, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: They nailed the user-friendly experience with this tool. It vastly improved our workflow and our customer's experience. Training new sales associates has been quicker and easier over our previous tool.

Cons: The options for gift cards is limiting, which becomes even more difficult when you have both online and brick-and-mortar storefronts.

Recommendations to other buyers: Don't go for the cheapest option. Luckily, Springboard is one of the more economical options, and because of the terrible time we had with the cheaper option, the increase in budget was negligible. But I would highly recommend defining your primary goals and going from there. For us it was 1) customer service, 2) user friendliness for our sales team, and 3) sufficient tools to manage our inventory.