Who Uses This Software?

Mailshake is for sales professionals, founders & entrepreneurs, content marketers, and anyone looking to earn leads via cold outreach.


Average Ratings

30 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Mailshake
  • mailshake.com
  • Founded 2015
  • United States

About Mailshake

A simple solution for cold emails, with proven templates, automatic follow-ups, sending controls, and personalization.


Mailshake Features

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscribe/Unsubscribe
  • Template Management
  • WYSIWYG Email Editor

Mailshake Reviews Recently Reviewed!


This tool lets you be in two places at once... it's put my outbound sales process on steroids.

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Define and refine your list. Queue up your message sequence. Let the robots do the work. I can't rave enough about this tool. It's literally like having a robot for a salesperson, who follows perfect instructions and only bothers you when they've got a hot lead on the line. The founding team is also amazing and extremely responsive and helpful.

Cons: They implemented an anti-spam bot on the backend to make sure their platform wasn't being abused by users. Smart idea, but the version of the software they picked was a bit overkill and it broke my campaigns on several occasions. But their team is amazing and was super responsive to get it sorted. They went into my campaigns manually, examined everything I was doing and saw that I was playing by all the rules and got me up and running again. This is a case where excellent customer service on an excellent product made me into a lifetime advocate for them!

Overall: Mailshake allowed me to grow my business when I didn't yet have enough business to spend on growing my business any other way. I love them!

An incredible product!

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I had no idea that something like this even existed. I have to often do cold outreach to the journalist community to feature some of our organization's writings. This tool makes doing this task such a breeze! The ability to use mail merge and auto-follow ups scheduled at specific times of my liking is simply genius. The tool offers tremendous flexibility in terms of letting one respond based on recipient behavior. The tool also offers statistics at every stage of the campaign giving insights such as how many people opened my email, clicked my links as well as unsubscribed. MailShake also offers templates which have been tested and known to elicit responses. This is probably one of the most well-designed tools I have ever used.

Cons: I don't think there is anything I dislike about this product. A small glitch I observed was that it counts out of office responses too as a lead, but that is a minor quibble I am willing to overlook. The tool is purely meant for cold outreach and it functions beautifully as any can expect it to.

Overall: Productivity

Best tool for cold email outreach. Period!

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The tool integrates with my google account and allows cold outreach. With its advanced autoresponder, it gives me the ease to schedule 3-4 or 5 follow ups in a single campaign. The tool also comes with email templates and custom fields which make email outreach a breeze. The UX for campaign follow-ups is the best I have seen in any tool. It is super intuitive. With advanced features like analytics, I can track campaign performance and unsubscribe prospects who opt out. I can also add prospects during a campaign. Really well thought-through product!

Cons: I don't have any cons to mention about this software. It just works exactly as I would expect. I just hope they keep improving the tool with new features and templates.

Overall: Ease of use. Speed.

Great time saving tool, effective follow ups

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Mailshake is easy to use and effective, taking away a pain point of high volume emails while still being personal and not ending up in the "promotions" tab in Gmail. We use it as a biz dev tool to reach out to prospects on our target customer list. Follow ups have proven to be invaluable as I no longer have to think about who to follow up with or set a reminder. We've been able to connect with a good amount of prospects. We've found the most value in cold outreach campaigns, and the MailShake blog offers great insight as do the templates (which I recommend as a starting point, they are easily customizable).

Cons: Mailshake works great as a set-it-and-forget-it tool. I only wish there was more control on scheduling and times for advanced purposes, not required. i.e. Would be great to send between these hours on these days, and schedule them week to week, or don't send initial emails on Fridays but allow followups to occur on Fridays.

Overall: I'm a relatively new user and already recommending to friends. The time you save is worth far more than that monthly fee.

Capterra-loader

Perfect Tool For Email Outreach

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Mailshake is my go to tool for doing cold email outreach. It's very easy to setup and use and allows multi-step followup sequences for your email campaigns. They also have an email scrubbing tool you can run your lists through to ensure that you do not get a high bounce rate and hurt your email sending repuation. It doesn't have some of the bells and whistles that some similar tools offer but it's easy to use and works perfectly every time.

Cons: You are limited to Gmail and Gsuite email accounts at the moment, would be great to expand to other popular email platforms.

Overall: It's the perfect cold email outreach program that is really easy to setup and offers better deliverability than using traditional email marketing software.

Mailshake is an outreach mass emailing software.

Jun 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like reporting style, personalized options for every email that is going out and scheduled sending. The UX is very easy to navigate. The software allows all the basic features such as auto follow-ups and even tracking clicks inside an email.

Cons: What really annoys me, that I cannot skip a person in the CSV. For instance, if I change my mind and skip the person in my outreach campaign I can't do that. In this case, I have to go all the way back, delete the row in the CSV and restart the campaign again.

Capterra-loader

It's like someone took the thoughts from my head and built a tool for me

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love their Drip campaigns functionality
Love the Zapier integration as it allows me to connect Google sheets with Mailshake
Love the automatic review of your content

Cons: The need to upload a subscriber list for every new campaign. Need a central repository of subscribers where we can tag them based on campaigns.

We use Mailshake for building and tracking outreach campaigns.

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the simplicity of the tool and the cost compared to other email and lead gen tools. And we super love the auto-follow up features. We decided to go with MailShake and DivvyHQ and ditch Buzzstream for outreach emailing campaigns mostly due to the cost, the cost per month for MailShake is a far better monthly cost than for Buzzstream, especially since we do a lot of custom outreach. But we also decided to switch to MailShake because of its simple, easy to use interface for email outreach tracking.

Cons: It doesn't have all the same features as Buzzstream, so you can't generate email addresses or build lists within the tool based on keyword research, so it's definitely a lighter weight tool, but useful in the overall link building toolkit.

Capterra-loader

An exceptionally easy to use and highly effective tool for cold email outreach

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: For starters, it's super easy to use. No hassle figuring things out or configuring workflows - it's easy to start sending emails.

It also has pretty much every feature I'd need. Followups, link tracking, merging. Pretty much anything you'd need for a cold email outreach campaign.

Finally, Zapier integration. Need I say more?

Overall: Press and B2B sales outreach

Capterra-loader

The only way to send cold email sequences that really makes sense

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Mailshake is a simple and affordable solution for sending cold email. It can stop sequences based on replies, track open and click rates and schedule sends. It has been frequently updated with new features and is very easy to use.

Cons: I would like to see more reporting options. There are reports and it is possible to see the last 30 days for instance, but I wish that a custom date range could be selected. I'd also like to see campaign performance for a certain time, rather than having to view the entire campaign performance. Adding these features would less us know that we improved or not in response over time and it would also help us more easily track if it is time for us to start another campaign.

Overall: Sending cold email is not something we would do often, but Mailshake makes it easy enough to do and track that it makes sense for us.

Lame customer support

Jul 31, 2018
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It can help you to automate email campaigns to a certain extent, it does sending faster than if you would do it manually, it keeps track of follow ups.

Cons: Customer support does not respond to your queries, not even after a month, if email replies 'out of office' is in another language besides English, it counts the email as a valid reply, if you schedule initial campaign on the specific date, it does not send it entirely on that day yet breaks it into several batches thus disrupt you next follow ups (instead of after 3 days, you end up with a follow up sent the following day) etc.

Vendor Response

by Mailshake on August 07, 2018

I'm really sorry you had such a bad experience with our customer support team. I spoke with our team to get to the bottom of the problem and it looked like our support software was marking your emails as spam and so we missed your communication entirely. There's no excuse for bad customer service but we have addressed this so it doesn't happen for anyone else. Thanks, Sujan Patel Co-founder

Great basic product. Know it's new and still some kinks a little unpolished but value is very good

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy email automation for a good price. Understand it's a new product but not tons of functionality.

Cons: Just a little unpolished. Very basic UI could use some more features. Better filtering of sent emails and open taking would be nice

Capterra-loader

Game changing software, works almost too well!

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's amazingly simple to use and has most of the functionality I need. It helped build our cold email engine that ended up generating so many leads we almost couldn't handle all of the responses. It saved me hours and hours of time through the automation. It was set it, and forget it, then be overwhelmed by leads.

Cons: Given the overwhelming response we had from our outreach, scheduling sales calls became a challenge. I'd love to have this paired with a cc function to add a bot like x.ai or another scheduling service.

Overall: Time saving automation and intuitive functionality.

Capterra-loader

Amazingly simple software for cold email outreach

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The biggest reasons we love MailShake is the ease of use, affordable price point, core features needed to launch a successful campaign and the resources they provide. The new cold email masterclass which was offered for free is well worth at least a years subscription of MailShake.

Cons: There are other more expensive platforms that offer robust reporting, advanced email scheduling based on when users open the emails sent etc. Those features would be nice to have here.

Overall: A simple tool to run cold outreach with minimal overhead and learning curve.

Love, Love, Love Mailshake

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I heard about Mailshake on the Mixergy Podcast and tried it out soon after. I was really blown away by how easy it was to start a campaign and send it out. Mailshake provides a nice UX for setting up campaigns that are customized. For example you can stop future emails from those that respond, or those that click and adjust the messaging after this. Additionally you can automatically send drip emails at later dates. The service is great and very reasonably priced. The team will also conduct a private review of your campaign and suggest edits, many of which were very relevant (too many links, too many paragraphs, timing of emails).

Cons: I think this is a newer Saas offering and it shows around the edges. For example, the placeholder text when entering email and password to login isn't erased when you type. This is a small, very minor issue but hopefully doesn't reflect other issues. The team is quick to add features which is nice, so perhaps they are more focused on shipping product than minor details like the placeholder text.

Overall: Allows for much better, and faster cold email campaigns. We had a large user list, but were never able to fully capitalize on it.

Making bulk emails easier

Jun 14, 2018
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It is easier to send emails to a lot of people and automatizes your emailing job. Zou can set up timing of your campaign, so you don't have to be at job when it sends your emails.

Cons: It doesn't stop emails from people when they write from different email address and it recognizes out of office msg as a reply, so doesn't send follow-ups which creates a lot of extra work, that should be automatized with Mailshake.

Great email software for cold lists. Uses a creative way to reach users

May 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love how easy it is to use and how I can take a smart message and send to a cold list in order to warm it up. They also give you super good ideas here as well.

Cons: I really do not have any cons for this. It does what it says and it does it creatively. You can upload huge lists and send to them immediately.

Overall: I was able to reach a whole new group of agents that I was unable to before. I appreciate that and this product is great.

Great customer service. Was having problems with my csv file and they got back to me same day

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use. Been using this for 5 months now and after about a week I found I knew how to use all aspects of the tool. Sending on average 100 emails a day and seeing great results :)

Cons: No bad experiences as of yet. Biggest problem I had was with transferring my csv file into Mailshake but thankfully support resolved my problem

Overall: Outreach

Capterra-loader

Fantastic app for email outreach

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MailShake is a great email outreach app for startup founders, sales representatives and marketers. It's powerful yet easy to use, with thoughtful features too.

Cons: The reporting is simple and to the point, which might not be suitable for larger teams that need more robust insights into the performance of their SDRs.

Overall: Successful email outreach campaigns

Capterra-loader

A no-brainer - you need to use Mailshake!

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use and reporting goes beyond expectations. The ability to set up automation campaigns is the icing on the cake that makes this a tool every growth marketing NEEDS in their stack.

Cons: The only thing I wish Mailshake had was a database of contacts you could create for future campaigns.

A simple way to send tons of mail to your clients or potencial clients

Mar 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Its a simple solution for send cold mails with special templates you can edit, and facilities to track the mails

Cons: There is no free trial for new business, so you cant try it first. The mail list does not identify duplicates and sometimes the client received twice the information accidentlly

Capterra-loader

Best cold emailing software I've tried

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This is exactly the tool I need to do outreach for content promotion. Super easy to use and the price is right.

Cons: More than likely the service is great but it is limited to only Gmail accounts. There is no way to use it with Exchange, SMTP or IMAP.

Overall: Simple to use and very useful tool for any entrepreneur.

The best email marketing software I've ever used.

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to learn (15 mins). Really powerful. Saves me tonnes of time. Gets real results. The support.

Overall: Leads. Time.

Easiest tool for cold email outreach by far

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Couldn't be easier to use. The UX and the flow make setting up a campaign and sending it out super quick and easy.

Super useful and easy to use

Jul 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is very intuitive. The features offered are exactly what you need to do outreach emailing to leads, or bloggers. Plus, Sujan offers a very reactive support.

Cons: When duplicating a campaign, you can't see the preview panel. I suggested it as a bug and the team is actively working on fixing it.

A huge timesaver!

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's super easy to use, the templates are extremely helpful (and I love that you can save your own). I also like that you can still edit/personalize each email if you want.

Cons: It cannot identify duplicates, so if you accidentally include a contact twice (or more), then they'll receive duplicate messages.

Overall a decent tool - with major drawbacks in my experience

Jul 30, 2018
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the simplicity of the tool - Highly intuitive to use and will save major time for bulk sending emails.

Cons: For weeks, we've had deliverability issues and had to juggle between G-Suite support and mailshake. At the end it was a combination of errors that led to our emails landing in spam folders.

Capterra-loader

An easy campaign set up and straightforward features!

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is a great email outreach/cold-emailing tool to use. No learning curve required (at least for our group) as the features are very straightforward.

Cons: The unsubscribe feature is not that obvious for other users. Other than that the tool is working great.

Fantastic piece of mailing software.

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Mailshake makes email marketing feel a bit more natural as it integrates directly with a gmail account and allows you to automate only as necessary (e.g. emails stop when someone replies) whilst still retaining all of Gmail's features and its sense of personal involvement. Mailshake also benefits from incredibly accessible pricing.

Cons: Unfortunately, Mailshake is still relatively new in the email marketing scene and lacks many features that competitors have in general (like third party integration) and is also limited to the web alone without any apps available as companions.

Capterra-loader

Easy to use and powerful.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: In less than 3 minutes and few clicks, you can send tons of emails to your prospects, customers, and stakeholders.

Cons: Extracting emails from people who answered your campaign is difficult. I had to manually extract and It cost time.