# Mailshake Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mailshake the right Email Marketing solution for you? Explore 161 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164705/Mailshake/reviews --- Mailshake 4.6 (161) [View alternatives](https://www.capterra.com/p/164705/Mailshake/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Mailshake Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews RP Ryan P OwnerArts and Crafts, 2 - 10 employeesUsed the software for: Less than 6 months. “After the initial setup phase that I had had a slight degree of difficulty navigating, because it was so new to me, I was able to find the features I was most excited about using and get right into warming up my newly added domain, shortly after the initial 2 weeks of warm up period, I was able to launch my first campaign.“ October 14, 2025 Robert K marketingLegal Services, 2 - 10 employeesUsed the software for: Less than 6 months. “This lack of follow-through was frustrating and materially impacted campaign timelines. When I attempted to cancel due to these issues, a refund was denied.“ January 30, 2026 Sai Ganesh C CEOComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “It simplifies scaling personalized outreach, improves response rates, and saves time on manual tasks.“ January 26, 2026 tom p CFOMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “This lack of bulk editing or deletion makes managing prospects less efficient for me.“ December 15, 2025 PS Paula S Senior SEO Outreach ExecutiveMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “It’s easy to use, efficient for managing outreach campaigns, and helps streamline tasks like building sequences and tracking replies. While there are minor issues with data handling and the lack of a Chrome extension, it remains a reliable tool overall.“ April 24, 2026 JS John S AdminTransportation/Trucking/Railroad, Self-employedUsed the software for: 1-2 years. “I'm dissatisfied with Mailshake's lack of email confirmation for cancellations and the absence of emailed invoices or receipts upon billing renewal, which are only accessible via the portal.“ February 19, 2025 DB Dan B ownerFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Simply stated, Mailshake makes it possible for us to conduct our outreach campaign in a way that is manageable and effective.“ March 17, 2026 AK Abiali K COOMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “Lags alot, the list clean feature is very bugy.“ February 18, 2026 ## Showing most helpful reviews Showing 1-25 of 161 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Boris K. CEO Computer Software Used the software for: Less than 6 months ### "Easiest email software to use, but also very efficient." April 17, 2026 5.0 Overall experience is great. It's very efficient and price is good. Everything is very clear. There are no surprises of any kind. Pros It's very simple to use and all automated. I also get access to looks up contacts for free. Follow ups are great! Cons I wish there was no limits on stuff like unlimited contacts lookups. More integrations with Claude and other LLMS. Alternatives considered [GMass](https://www.capterra.com/p/168452/GMass/) Reason for choosing Mailshake Simpler to use and more efficient. Price for your money is good. Review Source Sai Ganesh C. CEO Computer Software Used the software for: 6-12 months ### "Reliable and Easy Cold Email Automation for Startups" January 26, 2026 5.0 Mailshake has been a solid, user-friendly tool for our outbound sales engagement at Rearticle.io. It simplifies scaling personalized outreach, improves response rates, and saves time on manual tasks. Support is helpful, and the platform is reliable overall, great for teams focused on straightforward, effective cold emailing without unnecessary complexity. Pros The intuitive interface and quick setup make launching personalized cold email campaigns effortless. Reliable automation for sequences, follow-ups, and multi-channel tasks (email + LinkedIn) boosts efficiency. Strong deliverability, easy A/B testing, and responsive customer support help us achieve higher reply rates with minimal effort. Cons For very high-volume campaigns, it lacks stability. Overall UI/UX can be improved. Scheduling and Calendar settings are complex. Alternatives considered [Apollo.io](https://www.capterra.com/p/158696/Apollo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Mailshake Features, capabilities, customer success and price Review Source PS Paula S. Senior SEO Outreach Executive Marketing and Advertising Used the software for: 2+ years ### "Simple, Efficient, and Easy to Navigate" April 24, 2026 4.0 My overall experience with Mailshake has been very positive. It’s easy to use, efficient for managing outreach campaigns, and helps streamline tasks like building sequences and tracking replies. While there are minor issues with data handling and the lack of a Chrome extension, it remains a reliable tool overall. Pros The platform is very easy to use, with a clean interface that makes setting up and managing campaigns straightforward. I like how quickly I can create sequences, track replies, and stay organized without needing much manual effort. It’s also reliable and efficient, which helps a lot when running multiple outreach campaigns at once. Cons Sometimes, company details can get mixed up, especially when uploading the same CSV file multiple times with different headers. It can cause a bit of confusion when managing contacts. Also, it lacks a Chrome extension to filter prospects already in an existing campaign, which other tools provide and would make the workflow more efficient. Switched from [BuzzStream](https://www.capterra.com/p/144526/BuzzStream/)[Pitchbox](https://www.capterra.com/p/150174/Pitchbox/) I switched from Pitchbox and BuzzStream mainly because Mailshake is more user-friendly and affordable, making it a better fit for my workflow and budget. Review Source VR Verified Reviewer marketing Legal Services Used the software for: Less than 6 months ### "Promising onboarding claims did not match actual sending limits" January 30, 2026 1.0 My experience changed after onboarding. While the software itself is easy to use, the early-stage sending restrictions did not align with what I understood prior to purchase. Because of this, I switched to Mailchimp, where I was able to send a 30,000-email campaign almost immediately. Additionally, I was offered a $50 bill credit in exchange for leaving reviews on multiple platforms. While incentives are not uncommon, it did raise questions for me about how representative the overall ratings are when reviews are incentivized. I would recommend that prospective users carefully review initial sending limits, warm-up requirements, refund policies, and how reviews are collected before committing. Pros The platform has a clean interface and is easy to navigate. Campaign setup is straightforward, and the sequencing tools are simple to use for organizing outbound email outreach Cons The initial sending limits were much lower than expected. At signup, I understood that I would be able to send up to 2,000 emails per day, ramping up to 10,000 emails per day as the email domain warmed up. After raising concerns, I was told that my account could be set to send 1,000 emails per day immediately based on the number of mailboxes I had. During a live Q&A session, I was told this change was being made, and I also received an email confirming that it had been updated. However, more than 24 hours later, the sending limit remained unchanged at roughly 310 emails per day. This lack of follow-through was frustrating and materially impacted campaign timelines. When I attempted to cancel due to these issues, a refund was denied. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Mailshake I chose milkshake solely based on the pricing and the integration with my CRM, only to find out there were severe limitations on what I could do that weren't disclosed upfront. I switched to MailChimp Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Based on what I was told in the sales process, it sounded like to me that it was gonna be a great value and fit my needs, but unfortunately it didn't Review Source CL Clint L. SEO specialist Marketing and Advertising Used the software for: 2+ years ### "Great product for outreach campaigns" April 6, 2026 5.0 I've been using it on and off since 2016 for cold outreach campaigns and it's been the best of the 5-6 other products I've tried during that time. Pros It's very easy to use and the price is lower than the competitors that I've tried over the years. The UI is intuitive and for the past 10 years (on and off) it's always been reliable. Cons I still wish the price was a bit lower, but it's cheaper than the others I've tried, such as SalesHandy and Instantly.ai. Alternatives considered [Saleshandy](https://www.capterra.com/p/177200/SalesHandy/) Reason for choosing Mailshake The pricing of the competitors was ridiculous. As much as I like MailShake, I still think they're overpriced a bit too, but definitely the lower price of the competition (that I have seen). Review Source Jim P. Owner Marketing and Advertising Used the software for: 1-2 years ### "Great prioritization of data and engagement for outreach" February 5, 2026 5.0 A great front funnel outreach tool that is continuing evolving and improving my sales process in a scalable manner. Pros I actually paid a consultant to pay for a workflow automation that already existed in Mailshake and how it interacts with the CRM I use. Prioritizing outreach is the chief function I rely heavy on. What's more is Mailshake is founded on logical outreach meaning they wont let you cut corners on good practices to achieve high response rates. It is the reason I use it daily to manage my email outreach. Cons It was be cumbersome to sort data at times around intuitive design. Nothing major though. GUI design could improve and imagine will over time. Switched from [Outfunnel](https://www.capterra.com/p/181249/Outfunnel/) Price and features changed in Outfunnel. Outfunnel was also much more investment. Review Source Neill D. Sales Manager Marketing and Advertising Used the software for: 1-2 years ### "Great platform in comparison to others I've tested" January 12, 2026 5.0 It's been really great since the start. I'm more than a year down the line using the platform and I'd highly recommend it. Pros It's really easy to navigate the user interface. It flows better than most CRM tools I've ever used - monitoring how many emails I've sent, checking the status of specific prospects and managing my team is all super easy. Cons There aren't many issues that I've faced but if I could add one feature it would be to integrate a way of storing and dialling phone numbers of my prospects. Switched from [HighLevel](https://www.capterra.com/p/177156/HighLevel/) My results from sales email were far below the standard they should have been Review Source AISHWARYA Y. Senior Digita Marketing Specialist Information Technology and Services Used the software for: 6-12 months ### "BEST OUTREACH PLATFORM" March 31, 2026 5.0 It is easily the best and most hassle-free outreach platform out there. User-friendly, responsive support team and easy to navigate for even beginners. Highly recommend this underrated email automation platform to all marketers. Pros Ease of use, ability to scale as per business needs, monitoring tools to identify leads - opened and clicked contacts accuracy, great support team Cons Sometimes struggles with volume of sending, otherwise I do not feel any major drawbacks here. It outshines other tools in terms of most other aspects. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Cost concerns and ability to scale outreach activities. Review Source RP Ryan P. Owner Arts and Crafts Used the software for: Less than 6 months ### "simplified approach makes this easy for even a beginner to cold outreach" October 14, 2025 5.0 So far I'm happy with it. I like the analytics and being able to compare the success, open rates, bounce rates etc. from one campaign to the other and honing in on what is and isn't working with my scripts. Pros After the initial setup phase that I had had a slight degree of difficulty navigating, because it was so new to me, I was able to find the features I was most excited about using and get right into warming up my newly added domain, shortly after the initial 2 weeks of warm up period, I was able to launch my first campaign. I love how easy the process is. Cons I had some difficulty in the beginning connecting my email account, but after I got over that hiccup, everything else was pretty easy to navigate. Alternatives considered [Smartlead](https://www.capterra.com/p/254912/Smartlead/) Reason for choosing Mailshake recommendation by my mentor because he tried both products and said this was easier for beginners to use. Review Source Brody C. president Photography Used the software for: 2+ years ### "does what i need" May 1, 2026 5.0 I have been using mailshape for 4 years or so. it keeps track of your history and has a lot you can use to grow with Pros easy to use, high amount of emails allowed. a lot you can do with it to grow with your business. keeps track of everything for you Cons Feels expensive for what it offers. My main complant is cost, and not having a discount i can do for annual or anything. Review Source PM Polina M. Head of Customer Success Marketing and Advertising Used the software for: 1-2 years ### "Effortless Email Outreach with Mailshake" May 21, 2025 4.0 The interface is clean, and everything is organized logically, which really helps me stay on top of my outreach efforts. Pros The platform is incredibly user-friendly and intuitive, making it easy to set up and manage campaigns without any hassle. Cons The date arrangement is very confusing- it's unclear whether this is the original message or the response. It says "lead created" above the date Switched from [Woodpecker](https://www.capterra.com/p/231767/Woodpecker/) Mailshake has provided more features and options Review Source DB Dane B. CEO Marketing and Advertising Used the software for: 6-12 months ### "Clean, fast, and does what it says" April 12, 2025 5.0 I’ve been using Mailshake to run cold email campaigns for my startup and it’s been great so far. Easy to get onboarded, didn’t need much support to get going. It does what I need without overcomplicating things. The deliverability’s been solid and I can track clicks and replies right in the dashboard. Honestly it just works. Pros It’s really simple to use and does exactly what I need without being bloated. I’ve used tools like Lemwarm and Apollo before, and honestly Mailshake just feels less overwhelming. Super easy to set up a sequence and get started. No fluff. Gets straight to it. Cons Not really a con, but it doesn’t have as many features as some other platforms. Like you can’t source leads or do deep prospecting inside the tool itself. I guess that’s not the point of it tho—it’s more about the outreach. Alternatives considered [lemlist](https://www.capterra.com/p/173776/lemlist/) Reason for choosing Mailshake I looked at a few others—Apollo, Lemwarm, Instantly, etc. but most of them were either too complicated or had way more features than I actually needed. Mailshake just felt cleaner and more focused. I didn’t need a lead database or a giant CRM, I just wanted to send cold emails, automate follow-ups, and track replies. Mailshake made that super easy without all the extra noise. Review Source BT Ben T. Head of Marketing Wholesale Used the software for: Less than 6 months ### "Excellent Outreach & Automation Tool" August 22, 2024 5.0 Very smooth and has added a lot of value to our cold email outreach and Linkedin automation. Pros It's ease of use. The cold email outreach and LinkedIn automation. The onboarding and ongoing support from the team. Integration with Salesforce. Cons Nothing Some technical knowledge required but very helpful team and tutorials for implementation Alternatives considered [lemlist](https://www.capterra.com/p/173776/lemlist/) Reason for choosing Mailshake Commercial decision based on the package offered. Switched from [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) Cost and deliverability of the emails were a problem. Review Source RS Richard S. CMO Accounting Used the software for: Less than 6 months ### "Brilliant Attitude to Support" April 30, 2024 5.0 Pros I was worried that having not bought an Annual Plan (which include Onboarding) Support would be poor. But when I had a problem there was an email reply seeking more information within an hour, and we were sorted in 24 hours. Cons Unhelpful error message when choosing incompatible options to set up an account - I sent suggested improvement, and hopefully they have now fixed. Alternatives considered [Lusha](https://www.capterra.com/p/198383/Lusha/)[GetResponse](https://www.capterra.com/p/153948/GetResponse/) Reason for choosing Mailshake Other reviews, particularly mentioned of helpful support attitude. Switched from [Brevo](https://www.capterra.com/p/132996/brevo/) Brevo emails were going to Spam. Reported statistics were misleading - including Opens and Clicks by bots. Spreading out sending requires higher level plan, but without it, emails will go to Spam. Review Source Yanko C. Financial Advisor Financial Services Used the software for: 6-12 months ### "A fantastic tool with great support!" October 29, 2019 5.0 Pros I love the simplicity and the focus on just the things that I need. There are other programs out there but they can be cumbersome and hard to learn. Mailshake is really easy. The biggest thing is their support.The customer service rep has been really helpful in getting my campaigns going and now I feel way more knowledgeable about email marketing because of her. You will definitely get way more value than what you are paying. Cons Initially I was a little confused but the support team put me right on track. So really the program does what advertises and more! Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Mailshake Ease of use and the high level of support. After doing the demo they really helped me put together a campaign rather than just selling me the platform. Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: Less than 6 months ### "My Go To For Cold Email" September 3, 2025 5.0 Pros Straightforward to use and strong email sequencing features and excellent email warmup services that let you warm up as many emails as you need. Cons When upgrading between plans for some reason a few features disappeared but support was able to help me get them back quickly Review Source Response from Ramp Ventures September 19, 2025 Thanks for the detailed feedback! We’re glad you’re finding Mailshake’s sequencing and warm-up features valuable, and it’s great to hear our support team was able to quickly resolve the upgrade issue. YM Yasmine M. Business Development Representative Computer Software Used the software for: 2+ years ### "Positive Review about Mailshake" February 13, 2025 4.0 Overall, Mailshake is a great, helpful tool for Email Marketers. Pros I really appreciate Mailshake tools and how they make our email marketing steps organized and streamlined. With this tool, we can automatically deliver a large number of emails with follow-ups, which is a great solution to save time and ensure efficiency. Cons Sometimes, maybe due to a huge amount of data, it takes time to execute some steps. Review Source AG Amelia G. Marketing Telecommunications Used the software for: 1-2 years ### "Mailshake Review" February 21, 2025 5.0 Positive. I’d say it’s one of the best email automation tools out there. Pros It’s easy to use and gets the job done. I recommend it Cons Some customization features don’t exist yet. Privacy - your entire account and details can be accessed by Mailshake staff if there are any issues for which you raised a ticket for. Review Source Response from Ramp Ventures March 19, 2025 Thanks for your recommendation, Amelia! Great to hear Mailshake is getting the job done and making email automation easy for you. As for privacy, we take privacy seriously and only have limited access to your account if it's necessary for troubleshooting - we have strict internal processes in place around this. Let us know if you ever have suggestions or need anything! DF David F. Owner Education Management Used the software for: 2+ years ### "Non Tech Person " April 3, 2025 5.0 Excellent....I love the templates they make things faster Pros Ease of use and customer service always get back to me promptly. Cons N/A Mailshake has everything I need and is simple to use Review Source VR Verified Reviewer Marketing Manager Computer Software Used the software for: 1-2 years ### "Best Drip Email Marketing Tool" August 23, 2022 5.0 It's been great and I am getting good leads from my campaigns being running on mailshake. Pros I have used multiple cold drip email marketing tools like lemlist, apollo but their delivery rate is very low and mailshake has the best delivery rate so far which is the best thing I liked about this software apart from list cleaning feature. Cons Recently they changed their billing from monthly to annual subscriptions and we can't use monthly mode of billing anymore. Alternatives considered [Apollo.io](https://www.capterra.com/p/158696/Apollo/) Review Source VR Verified Reviewer Product Manager Internet Used the software for: 6-12 months ### "Reliable but confusing" September 1, 2023 3.0 It's been great, we have been using it for over a year now and we haven't noticed any issues with our campaigns. Pros We've been using Mailshake for a while now and it is a reliable tool.Haven't seen any issues with email sending or the deliverability of our emails.It is a great tool in the sense that it offers you pretty much all features you might need to start an email campaign. Cons The design could be updated, as well as the user experience. I always feel like I am using either an old tool while preparing my campaigns, or something that isn't finished yet. The layout and design of the pages is inconsistent as you navigate through the many options, the loading effects sometimes look clunky and broken, but in the end everything works. Review Source VR Verified Reviewer Channel Marketing Lead - Surveillance, South Asia Semiconductors Used the software for: 2+ years ### "Best tool for cold email outreach. Period!" June 11, 2018 5.0 Ease of use. Speed. Pros The tool integrates with my google account and allows cold outreach. With its advanced autoresponder, it gives me the ease to schedule 3-4 or 5 follow ups in a single campaign. The tool also comes with email templates and custom fields which make email outreach a breeze. The UX for campaign follow-ups is the best I have seen in any tool. It is super intuitive. With advanced features like analytics, I can track campaign performance and unsubscribe prospects who opt out. I can also add prospects during a campaign. Really well thought-through product! Cons I don't have any cons to mention about this software. It just works exactly as I would expect. I just hope they keep improving the tool with new features and templates. Review Source Chris F. CEO Marketing and Advertising Used the software for: 1-2 years ### "Awesome!" January 8, 2019 5.0 I'm not exaderating that the money we spent last year on mailshake that we have 100X our return on investment. I highly recommend their email marketing solution. Pros Mailshake is easy to use! I love the fact that there is very little learning curve. You can upload your list and start a campaign in minutes. I will say that this was single handily the best purchase of all the software we purchased last year. Cons I have nothing bad to say. They are great from the software to support. I love their software! Review Source VR Verified Reviewer Business Development Manager Used the software for: Less than 6 months ### "Lame customer support" July 31, 2018 1.0 Pros It can help you to automate email campaigns to a certain extent, it does sending faster than if you would do it manually, it keeps track of follow ups. Cons Customer support does not respond to your queries, not even after a month, if email replies 'out of office' is in another language besides English, it counts the email as a valid reply, if you schedule initial campaign on the specific date, it does not send it entirely on that day yet breaks it into several batches thus disrupt you next follow ups (instead of after 3 days, you end up with a follow up sent the following day) etc. Review Source Response from Ramp Ventures August 7, 2018 I'm really sorry you had such a bad experience with our customer support team. I spoke with our team to get to the bottom of the problem and it looked like our support software was marking your emails as spam and so we missed your communication entirely. There's no excuse for bad customer service but we have addressed this so it doesn't happen for anyone else. Thanks, Sujan Patel Co-founder VR Verified Reviewer Business Development Manager Used the software for: 2+ years ### "Mailshake is an outreach mass emailing software." June 12, 2018 4.0 Pros I like reporting style, personalized options for every email that is going out and scheduled sending. The UX is very easy to navigate. The software allows all the basic features such as auto follow-ups and even tracking clicks inside an email. Cons What really annoys me, that I cannot skip a person in the CSV. For instance, if I change my mind and skip the person in my outreach campaign I can't do that. In this case, I have to go all the way back, delete the row in the CSV and restart the campaign again. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.