# Page 3 | Mailshake Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Mailshake the right Email Marketing solution for you? Explore 158 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164705/Mailshake/reviews --- Mailshake 4.6 (158) [View alternatives](https://www.capterra.com/p/164705/Mailshake/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 3 - Reviews of Mailshake ## Showing most helpful reviews Showing 51-75 of 158 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS John S. Admin Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Refund Request" February 19, 2025 1.0 Pros I liked Mailshake's email scheduling feature. Cons I'm dissatisfied with Mailshake's lack of email confirmation for cancellations and the absence of emailed invoices or receipts upon billing renewal, which are only accessible via the portal. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Mailshake HubSpot was significantly higher priced than Mailshake. Review Source Response from Ramp Ventures March 19, 2025 Hi John, I'm really sorry to hear you weren't happy about your subscription renewal. Like most subscriptions, Mailshake renews on a monthly or annual basis depending on what you select. We make it easy for you to cancel your subscription at any time and you have historical access to all subscription charges in your billing section of your account. While we typically don't provide refunds, we do understand missing your renewal can happen, and we did make an exception and provided a prorated refund in this case since you didn't intend to renew and it had been a few months past the renewal. CC Chris C. Founder Consumer Goods Used the software for: Less than 6 months ### "Great service!" May 22, 2025 5.0 Been great. \[sensitive content hidden\] is very helpful whenever i have a question. He responds quickly and knows how to explain things very well. Pros Customer Service is amazing! They go above and beyond to quick answer questions. The on-boarding process was smooth as well. Cons There isn’t much not to like. The main thing is that I wish you could have each of the members of your team private for the others. Review Source RC Rob C. Magician Entertainment Used the software for: Less than 6 months ### "Recommend this product" March 14, 2025 5.0 Great i love the product love all the tools and offers Pros Ease of use and saves me a lot of time for my daily life Cons Not a lot to dislike Mailshake has a bit of learning curve like everything Review Source Response from Ramp Ventures March 19, 2025 Thanks for the recommendation, Robert! Glad Mailshake is making your daily life easier and saving you time. Totally get you on the learning curve—we’re here anytime you need help. Appreciate you sharing your experience! BJ Bailey J. VP, Enterprise Partnerships Marketing and Advertising Used the software for: Less than 6 months ### "Great sales enablement tool " July 10, 2025 5.0 Mailshake has been a great tool for our team! Onboarding, support & campaign set up has been very easy. Pros The campaigns are easy to set up & help us track progress on our team's outreach to prospects. The support team is very responsive & the coaching/resource webinars are always interactive and insightful. Cons I don't have any major concerns with the Mailshake platform at this time as a newer user, so far it's addressed all our needs. Review Source BF Ben F. Founder Entertainment Used the software for: 1-2 years ### "Software that makes my life easy." April 30, 2024 5.0 Fantastic software with a great support team. Pros I moved to Mailshake due to frustrations and poor support from Lemlist. Mailshake was everything I wanted: a rock-solid UX and customer support that goes above and beyond. I had some bumps during setup, and their support team was amazing. Cons Not much, as it has worked perfectly for me. There is an issue with my email account disconnecting on their software randomly, but it seems only to happen when I go on vacation :). Switched from [lemlist](https://www.capterra.com/p/173776/lemlist/) Lemlist has some of the worst customer support and client appreciation I have ever experienced in the last 20 years. They don't care about their customers and it shows. Their front line support is friendly, but they don't know anything technical. Review Source DR David R. CEO Marketing and Advertising Used the software for: 2+ years ### "Useful email marketing tool" May 6, 2024 5.0 Very positive. We use it daily and will do so for the foreseeable future Pros The easy of use for uploading contacts lists, monitoring campaigns and modifying as needed, in almost real time. The customer support is also fantastic Cons The tracking link they have you using by default has some issues opening for some clients. You can disable it but then you can't track who clicks on that links Switched from [Snov.io](https://www.capterra.com/p/182902/Snovio/) We were manually collecting emails with snov.io and sending Review Source KB Kristina B. President Research Used the software for: Less than 6 months ### "Exceeded My Expectations By Far!" July 18, 2019 5.0 The MailShake team was responsive to all of my questions. There were a couple of glitches with me thinking that a support session had been reserved and it didn't actually get onto the MailShake calendar. The e-mail support was timely, but sometimes I wished I could simply call a help-line or log into a live chat immediately to get a simple question answered a bit more quickly compared to e-mails or setting up a video conferencing session that are sometimes not available for a few days from when you log in for help. I was glad to find out today that live support is offered at 2:00 p.m. Eastern time every Monday, Wednesday, and Thursday. Wish I had seen that feature on the Home Page sooner. Pros Cold-prospecting e-mailing is a complicated undertaking, but the MailShake team made it very understandable even for a beginner. By following their recommendations of taking out logos on the "first touch" e-mail, we were able to achieve a 72.5% open rate. Among the people who opened the e-mail, 10.8% completed the survey in a hyperlink we had in the e-mail text. Research I have done before said that we would be lucky if only 10% even OPENED the e-mail (again, we achieved a 72.5% open rate). The MailShake cleaning function was also a great feature of the software. We did lose a lot of our initial list of potential e-mail addresses, but by using the cleaning option, we achieved only a 2.5% bounce rate. Cons For a beginner, some of the features of the software are not completely intuitive. I did require direct MailShake support instead of just watching video tutorials to make sure I was doing everything correctly...and their video conferencing coaching was right on target. I would have goofed up right out of the shoot by including logos in the "first-touch" e-mail text since logos make the e-mail go out in a protected view in which the recipient would have to click twice just to see the logos (and the logos are included in the survey hyperlink in the email anyway) and logos can drop e-mails right into SPAM. It took awhile for me to convince my client that we HAD to take their logos out, but they finally agreed and you can see the great results we got with 72.5% open rate. Reason for choosing Mailshake MailShake was recommended by another non-cold-prospecting e-mail provider that only does "opt-in" e-mail campaigns as the BEST in the industry that he knows about. I was so glad that he was right. MailShake's services and the results I achieved for my client FAR EXCEEDED my expectations. I look forward to producing more campaigns for additional clients in the near future. Thank you! Review Source Monnel E. T-Shaped Web Marketer, All-in-One Writer, Remote Team Management, and Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Best in open rate and delivery" March 14, 2022 5.0 It's such a good tool. Recommended it to many of my peers. Pros I got their lifetime deal promo and after a few years of their deal launch, this tool has been one of the most coveted outreach and cold emailing tool for marketers. The reason is the deliverability and open rate. Emails from Mailshake never land in the Promo Tab. Cons I don't think there's anything not to like about the tool. It's more affordable than any other sales tool out there and the deliverability is almost unbeatable. Alternatives considered [Snov.io](https://www.capterra.com/p/182902/Snovio/) Reason for choosing Mailshake Still using Snov. I think these two are top tier for cold emailing. Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: Less than 6 months ### "Terrible Customer Service" May 25, 2023 2.0 Terrible customer service. Never seen a professional company have a blanket no-refund policy. They've now moved to an annual only plan. Just revenue grabbing and honestly not ok. Pros In theory great to have everything in one place, if the product itself actually works for you. Cons I realised within a couple days that the platform was not as powerful / not as well built as I thought it was from the demo I was given. Make sure to be as diligent during the demo as possible!I'm sure it works for some people, but there are bugs and definitely significant improvements that could be made.They've now moved to an annual only plan with a no refund policy. So after I quickly realised the product wasn't for me I asked for a refund but they refused. Not ever seen a professional company do this. Just seems like a revenue grabbing strategy in an effort to reduce churn.Pretty poor form as I've now spent ~$1k on a product I will not use. Review Source RS Richard S. CMO Accounting Used the software for: Less than 6 months ### "Brilliant Attitude to Support" April 30, 2024 5.0 Pros I was worried that having not bought an Annual Plan (which include Onboarding) Support would be poor. But when I had a problem there was an email reply seeking more information within an hour, and we were sorted in 24 hours. Cons Unhelpful error message when choosing incompatible options to set up an account - I sent suggested improvement, and hopefully they have now fixed. Alternatives considered [Lusha](https://www.capterra.com/p/198383/Lusha/)[GetResponse](https://www.capterra.com/p/153948/GetResponse/) Reason for choosing Mailshake Other reviews, particularly mentioned of helpful support attitude. Switched from [Brevo](https://www.capterra.com/p/132996/brevo/) Brevo emails were going to Spam. Reported statistics were misleading - including Opens and Clicks by bots. Spreading out sending requires higher level plan, but without it, emails will go to Spam. Review Source Yanko C. Financial Advisor Financial Services Used the software for: 6-12 months ### "A fantastic tool with great support!" October 29, 2019 5.0 Pros I love the simplicity and the focus on just the things that I need. There are other programs out there but they can be cumbersome and hard to learn. Mailshake is really easy. The biggest thing is their support.The customer service rep has been really helpful in getting my campaigns going and now I feel way more knowledgeable about email marketing because of her. You will definitely get way more value than what you are paying. Cons Initially I was a little confused but the support team put me right on track. So really the program does what advertises and more! Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Mailshake Ease of use and the high level of support. After doing the demo they really helped me put together a campaign rather than just selling me the platform. Review Source SH Sherissa H. Homemaker Animation Used the software for: 1-2 years ### "Mail shake and projects" February 18, 2023 5.0 Overall, I had a great experience with mailshake. Pros Very easy to use software that has many options for templates and designs. Cons They should really raise the price. It is way too cheap for how great it is. Review Source VR Verified Reviewer Research Consultant Management Consulting Used the software for: 1-2 years ### "An incredible product! " July 26, 2018 5.0 Productivity Pros I had no idea that something like this even existed. I have to often do cold outreach to the journalist community to feature some of our organization's writings. This tool makes doing this task such a breeze! The ability to use mail merge and auto-follow ups scheduled at specific times of my liking is simply genius. The tool offers tremendous flexibility in terms of letting one respond based on recipient behavior. The tool also offers statistics at every stage of the campaign giving insights such as how many people opened my email, clicked my links as well as unsubscribed. MailShake also offers templates which have been tested and known to elicit responses. This is probably one of the most well-designed tools I have ever used. Cons I don't think there is anything I dislike about this product. A small glitch I observed was that it counts out of office responses too as a lead, but that is a minor quibble I am willing to overlook. The tool is purely meant for cold outreach and it functions beautifully as any can expect it to. Review Source BI Ben I. Principal / Founder Financial Services Used the software for: Less than 6 months ### "Using Mailshake to grow my business." March 13, 2023 5.0 My overall experience with Mailshake is very positive. Pros The staff is very helpful, and the process is smooth. Cons Not sure that my emails are effective as they could be. Reason for choosing Mailshake I needed a platform and people with expertise to do a cold email campaign. I found it with Mailshake. Review Source CC Cristian C. Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Amazing tools for business to help them manage their runners " June 29, 2022 5.0 It has been great, easy to use, and understand. We really saw a before and after while using this tool. Pros I like how easy it is to use, and the fact that it helps you with cold email outreach. My team and I love the selection of templates. Also, our emails don't get to the spam box, or at least very little of them are getting there. Cons Nothing. The tool works as it was designed, really happy with it. Review Source OA Oluwafemi A. Security Engineer Computer & Network Security Used the software for: Less than 6 months ### "Mailshake Is your go to for sending Emails to Prospects" April 29, 2024 5.0 Pros I love the interface of the platform. I did not spend up to 20 minutes before I knew how to set up campaigns, sequences and whatnot. Cons when sending out emails, be careful about the daily sending limit. Review Source Gary S. Founder & CEO Used the software for: 2+ years ### "Perfect Tool For Email Outreach" April 16, 2018 5.0 It's the perfect cold email outreach program that is really easy to setup and offers better deliverability than using traditional email marketing software. Pros Mailshake is my go to tool for doing cold email outreach. It's very easy to setup and use and allows multi-step followup sequences for your email campaigns. They also have an email scrubbing tool you can run your lists through to ensure that you do not get a high bounce rate and hurt your email sending repuation. It doesn't have some of the bells and whistles that some similar tools offer but it's easy to use and works perfectly every time. Cons You are limited to Gmail and Gsuite email accounts at the moment, would be great to expand to other popular email platforms. Review Source FM Fatura M. Accounting Manager Food & Beverages Used the software for: 1-2 years ### "The Ideal Marketing Solution " January 18, 2024 5.0 Pros I like the sales enablement features of Mailshake Being a marketing solution, it features best email and content marketing capabilities Deployment and using Mailshake is straightforward. Cons Well, not that I can figure out as Mailshake has always met needs. Review Source Maddy M. Head of growth and education Information Technology and Services Used the software for: 2+ years ### "Simple, affordable, highly effective email marketing software" February 7, 2020 5.0 Pros I love that I can easily duplicate and send emails to large lists without overcomplicating things, and also send using Gmail aliases. Mailshake allows me to personalize emails for myself and other individuals on my team, and track responses, with simple rules to avoid a spammy feeling. Our open rates are through the roof, and emails are sent successfully. I also really appreciate the alerts when I am sending to new lists, to avoid sending to people who may already be in another email drip or have previously unsubscribed or converted. Cons I honestly can't think of anything. I wish all software worked this well and as easily. Review Source DD Daniel D. Head Of Marketing Marketing and Advertising Used the software for: 1-2 years ### "Doe's exactly what it should, and more..." May 23, 2019 5.0 As stated above- we use it for cold email outreach and automated followups Pros Incredibly easy to use Intuitive interface Next level design Here's the thing- we use Mailshake when we're doing email outreach of our blog content 99% of the time, we're emailing someone cold, and letting them know about an article that our research suggest they might like etc etc Because of the volume of outreach, we might email a prospect twice by accident right? Not with Mailshake Why? Because it'll track all previous interactions and emails sent, and warn you that you already have a relationship with them It gets better... It lets you know when they open It lets you send automated followups based on timing and logic Better still? It has an inbuilt 'spam filter' so it'll help you improve your outreach emails Cons Honestly, and this is struggling to find a flaw? We usually write an article one month, and then promote it for the next 2 This means we have 30 days out of 90 where we don't use the product, but still pay for it I haven't even checked if its possible, but not being billed during those periods/pausing the account etc would be awesome, but honestly- the tools so good we pay when we dont use it Review Source Muhammad T. Digital Marketing Manager Computer Software Used the software for: 6-12 months ### "Best Tool for Email Automation " April 21, 2020 5.0 Overall the tool is best for email automation and best suite for small to medium-size businesses. Pros We are using this tool for automated emails drip-feed. I love this tool because we can use the maximum levels of personalization in our email. Mailshake is smart enough to stop the emails sequences on any action taken by us or email receiver. We can create templates for future use. Cons They should add more detailed reporting for the campaigns would really help to understand the analytics and also they should add some templates in system. Review Source Madhav B. Marketing Manager Internet Used the software for: 1-2 years ### "It's like someone took the thoughts from my head and built a tool for me" February 8, 2018 5.0 Pros I love their Drip campaigns functionality Love the Zapier integration as it allows me to connect Google sheets with Mailshake Love the automatic review of your content Cons The need to upload a subscriber list for every new campaign. Need a central repository of subscribers where we can tag them based on campaigns. Review Source DS David S. Go-Founder Financial Services Used the software for: Less than 6 months ### "Mailshake is essential for our business!" August 31, 2021 5.0 Highly recommend Pros We couldn’t run our business without Mailshake. The software is intuitive and the team is constantly adding new features and integrations. Set up is easy and if you follow \[SENSITIVE CONTENT\] advice you will be emailing like a pro! Cons More analytics and reports for each campaign. Review Source VR Verified Reviewer SEO Specialist E-Learning Used the software for: Less than 6 months ### "Our pick for No. 1 tool for link building email outreach" December 10, 2019 5.0 Mailshake is so far the best tool for email outreach. Most importantly its price is reasonable for small-medium business. Pros Our company and our partners used to use Pitchbox for a while, but everyone switched to Mailshake. Mailshake is easy to use, personalization, tracks emails and creates auto-followups. What else do you need? Most importantly, compared to Pitchbox Mailshake is almost free. Another great thing is the "Cold Email Academy". I love a company that does its best to make its customers succeed. Kudos! Cons Wish there would be an inbuilt tool for email scraping. Switched from [Pitchbox](https://www.capterra.com/p/150174/Pitchbox/) Price. Review Source ZG Zack G. Marketing Consultant Marketing and Advertising Used the software for: 2+ years ### "Amazing tool for business development " May 27, 2020 5.0 We adore MailShake, I have built my business on B2B email marketing as the engine of our outreach process, and this has been my primary tool. It was great when I first started using it, but they’ve added many valuable features since then and I expect more are coming. I’m afraid to tell too many people about it because it makes me look good and I don’t want everyone to have already heard of it! Love MailShake!!! Pros Easily set up sophisticated follow up sequences Cons I really don’t have any complaints to share Review Source Similar Products Featured