eAutoClub

SI Auto Pro

4.5 / 5 10 reviews

Who Uses This Software?

Auto repair shops that wish to express competence to vehicle owners by providing ultra-accurate service need tracking to their customers. 1 click tells you exactly what a vehicle needs and when.


Average Ratings

10 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Pricing Details
    $99-$650 depending on modules selected
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • eAutoClub
  • www.eautoclub.com/
  • Founded 2000
  • United States

About SI Auto Pro

Increase auto service sales by flagging recurring-services, hidden in your shop database, with predictive analytics. Build credibility and trust with vehicle owners by accurately communicating services needs via POS, email, text, website, social media and postcards.


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SI Auto Pro Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

SI Auto Pro Reviews Recently Reviewed!

Great customer service team

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the automation of the program, the available customization and the customer service parts of the program are excellent

Cons: not enough automatic feedback from the service Intelligence dashboard, it shouldn't be difficult for SI to send emails showing updates

Vendor Response

by eAutoClub on June 26, 2017

Hi Rick, Thanks for your review. It's been a privilege to work with you shop. We're currently developing version 10 and we will take your notes to heart about emailing you regular reports. However, much of that stats you want are in the dashboard. We will reach out to you soon see see what kind of email reports you would like and see if we can get them built into version 10. Thanks

Horrable Company

Jun 24, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Its a customer retention program that has mileage tracking and seems to be very indepth on that asspect.

Cons: The owner made us promises he could not keep and talk us into getting the program before they were able to link with our invoicing software. Our 30 Day Trial Ended up with not even an explanation. if you try to cancel they will talk and talk and talk until you decide its easier to just hang up and deal with it. as for the program, not sure it is all that great as we where unable to utilize its full features. I would just stay away.

Vendor Response

by eAutoClub on June 26, 2017

I am sorry that we had to part on bad terms. We have been in business for 17 years, including 5 years as Snap-On/Mitchell1 partners with wide distribution. We have made it this far without making enemies because of our easy cancellation policy. We are careful to never trap shops into extended contracts, if for any reason our services do not work for them. Our written and published policy is a 30-day trial before committing to the yearly subscription. You were given a full month to cancel the service but you opted not to. We do not charge a setup fee, but we require that you honor a full yearly subscription. We always look how we can learn from experiences like this and hope that one day we can look past this and work together again.

Fantastic service

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This service is NOT a bill to pay every month. SI is a direct investment into my business though the many campaigns I can run to put dollars in my pocket. SI lets me pinpoint the customers specifically in need of the service I'm promoting. This stops the waste in little advertizing budgets. I can get more from every campaign instead of using costly shotgun style blanket campaigns.

Cons: There is not much I can say to the negative side. The only thing that comes to mind was the way I use my own management system did not match up to the way Service Intelligence curated the information. This severely limited the features I was able to use in SI. However after some time spent with the service staff they were able to re-code their program to fit my needs perfectly

Vendor Response

by eAutoClub on June 12, 2017

Hi Fred, Thanks for the great review. We have enjoyed working with your shop the last few years and making the program work better for you from your valuable feedback! Keep up the great work in your shop!

Still the Best

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Accuracy, controlling the targeted marketing campaigns

Cons: Does not have customer portal where customers can log in and see their service history, need more graphic options for campaigns, wish it would print the reports for customers as soon as I start a repair order

Overall: I have been with eServiceIntelligenceCRM since there were doing CRM for Mitchell years and years ago. eServiceIntelligenceCRM has continuously outpaced the competition and keeps making their product better every year. I tried out Mitchell's new CRM for several months a few years ago (as soon as I switched my customers started complaining that they weren't getting their service reminders anymore or that they were inaccurate) and I came right back to eServiceIntelligenceCRM because it is the better product. I have looked at DemandForce and multiple others and they just can't do what eServiceIntelligenceCRM does. If you want the best, go with eServiceIntelligenceCRM.

Recommendations to other buyers: Use the targeted marketing campaigns, they work

Vendor Response

by eAutoClub on December 15, 2016

Hi Tyler, Thank you so much for your review. We are glad to have you back as a customer after you toured others, realizing accuracy and predictive maintenance is what vehicle owners want. I want to address your "cons" as you brought up some very good points! Custom Graphics: We are working on this for the future version next year. In the mean time we have come up with a few solutions. A. You can create any filter of your customer database and export it as a CSV file. That way if you use other programs like MailChimp or Constant Contact you can import that specific list and use their flexible email editors. B. Our email templates are html. You can create your own html templates and put them in the right directory, and we can send those out through our automated schedule. AUTO PRINT REPORTS: This is great feature shops have been asking for, and as of now we are BETA testing it with shops . Let me know if you want to BETA test this feature with us. Thanks

Great Product

Jul 06, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly and visually appealing

Cons: It has a few glitches- sometimes the automation can be unreliable so you do have to follow up and make certain things are happening the way you want them to. This is easily overlooked as the technical support team is very responsive and often delivers same day fixes.

Overall: Overall wonderful. This software cuts customer follow up time in half. Customers leave knowing we will be in touch and the status of their vehicle.

Vendor Response

by eAutoClub on July 06, 2016

Thank you for the review James. It has been a pleasure working with your shop and look forward to working with you for many years. We firmly believe that there is no substitute for using your customers service history to properly track and age parts, lubricants and fluids based on how many miles they drive per day. This offers the most accurate consulting you can give a vehicle owner. To accomplish this kind of detailed reporting we dig much deeper into your service records than any other marketing company or CRM on the market, and have done so for over 15 years. The main reason why we offer hands on support, training and are quick to fix some of the issues you have experienced is because each management system we work with offers different challenges on how we work with it's database. Long story short, we do not take the easy path when it comes to communicating the service needs to your customers. It requires more support, but your customers will love you for it!

David Hernandez President of Los Gatos Auto Service inc

Jun 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Looking for sales tools for my automotive shop. Found SI and loving missed sales opportunities.
Works with multiple platforms. Easy to use software. Positive Customer response of product.
Easy sales increase with repair orders.

Cons: That I didn't know sooner.

Overall: Service was very friendly and works with you. Multiple training systems. There on hands training was enough to get you started. Quick return phone calls when we didn't understand parts of software. After installation we were running the software the same day.

Recommendations to other buyers: Would love a scheduling software to control work flow.

Vendor Response

by eAutoClub on June 13, 2016

Thank you so much for your review Dave. I have enjoyed working with your positive team as we implemented the software and training. You clearly understood that putting the customer first is what leads to increase sales and revenue. Glad we are a part of that process for you.

software is very good

Jun 09, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: customer service has been excellent getting our management system integrated

Vendor Response

by eAutoClub on June 09, 2016

Hey Phil, Thank you for taking the time to give us a review. We have enjoyed working with your shop.

System works as it should. Very good for service advisors

Jun 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Software integrates with our system very well. Keeps accurate information about each customers vehicles. Increases customer satisfaction and also it increases their confidence in us. Also very good for the service advisors to facilitate maintenance sales

Vendor Response

by eAutoClub on June 08, 2016

Thank you for your review Jack. We have enjoyed working with your shop for over 4 years now. As always, call or email us any time you have questions.

Excellent sales tool

Jun 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used Service Intelligence for years now. It has been my experience that the customers love to see there entire history in an to read format that shows them where they stand with the maintenance of their car. This knowledge helps them to feel like an active participant in their own vehicle's servicing without having to feel dependent on their service adviser's sole opinion. I have found this helps drives sales. The customer have even come to me asking for different services without us even making a call. The secondary benefit to me is the technicians save time checking over a car if they can see certain thing have been done recently. They don't waste time checking those items.

Vendor Response

by eAutoClub on June 07, 2016

Hi Paul, Thank you for such a great review. We have really enjoyed working with your shop and how easily you adopted the practice of using our Point Of Sale at the front counter and handing your customers the reports. Something so simple can have such an impact for the customer and your sales.

Fantastic

Jun 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: System helps a busy shop like ours be on top of marketing internally to our customers, as well as helping with Point of Sale when car is in the shop. Very pleased with product.

Vendor Response

by eAutoClub on June 07, 2016

Hi Shawn, Thank you so much for your review. We definitely enjoy working with your shop and it's unique needs. You challenge us to be the best we can and we thank you for that. Your willingness to adopt new technology that designed to provide the customers with the best experience possible when it comes to vehicle repair and maintenance puts you light years ahead of the competition and will prove to be your path to success. I look forward to our continued relationship for years to come.