# Smartlook Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Smartlook Software - reviews, pricing plans, popular comparisons to other Heatmap products and more.

Source: https://www.capterra.com/p/164713/Smartlook

---

# 

 Smartlook Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Smartlook

## What is Smartlook?

Smartlook is a qualitative analytics solution for web and mobile helping over 300,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent they using that feature? Eliminate the guesswork: always-on visitor recordings and heatmaps show real user behavior, while automatic event tracking and conversion funnels reveal trends in behavior. Not just numbers and graphs, Smartlook tells you why users behave the way they do.

## What is Smartlook used for?

[Heatmap](https://www.capterra.com/heatmap-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Website Monitoring](https://www.capterra.com/website-monitoring-software/)

Top alternative

Featured

Overall rating

Based on 136 user reviews

Reviews sentiment

Positive

96%

Neutral

4%

Negative

1%

Starting price

$55

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Smartlook?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cisco.com&name=Smartlook)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Smartlook

4.7 (136)

VS.

[4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/)

Starting Price

$55

Flat Rate, Per Month

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (135)

Ease Of Use

4.6 (260)

Value For Money

4.5 (115)

Value For Money

4.6 (224)

Customer Service

4.5 (115)

Customer Service

4.7 (210)

## Smartlook alternatives

[4.5 (17)](https://www.capterra.com/p/172116/PageSense/reviews/)

Starting price

$12.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)

[4.6 (539)](https://www.capterra.com/p/163516/Hotjar/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/163516/Hotjar/)

Highest Rated

[Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/)

[4.8 (56)](https://www.capterra.com/p/236349/Microsoft-Clarity/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/236349/Microsoft-Clarity/)

[Tableau](https://www.capterra.com/p/208764/Tableau/)

[4.6 (2,349)](https://www.capterra.com/p/208764/Tableau/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/208764/Tableau/)

[View all alternatives](https://www.capterra.com/p/164713/Smartlook/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Tracking

5.0 (6)

16.67% of 6 reviewers that rated this feature as important or highly important

Track and document all activities across devices, networks, and other systems

Heatmaps

4.7 (6)

16.67% of 6 reviewers that rated this feature as important or highly important

A visual display that uses a color spectrum to show how visitors interact with areas of a web page

Engagement Tracking

5.0 (5)

100.00% of 5 reviewers that rated this feature as important or highly important

Tracks metrics that provide insight into how a user interacts with any interface or product

For Websites

4.8 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Software is used for working on online pages

Visual Analytics

5.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Interact with data visualization elements, such as charts and graphs, to drill down into data

Website Analytics

4.8 (4)

0.00% of 4 reviewers that rated this feature as important or highly important

Track and analyze information regarding website visitors

Smartlook 64 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track, manage and store the applications of potential future members, customers or candidates

A record of all activities within the system, including user access, changes made, etc.

Track visitors'/audience's responses across web pages and other optimized content

Track and analyse user behavior within a system or network

Analytics that breaks the data in a data set into related groups/categories.

Provides a channel for team members to share media files, communicate, and work together

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

A report showing what actions customers perform

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Visualize and analyze customer experience across all touchpoints and channels

Record customer information, purchase history, and other notes

Process of dividing customers into groups based on common characteristics

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Processing and organizing collected information to a set of meaningful and cohesive categories for further analysis

Manage and store data in a database

Graphical representation of data

Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience

Tracks metrics that provide insight into how a user interacts with any interface or product

Compatible with mobile devices

Caters to sales teams

Software is used for working on online pages

Method of analysis that visualizes the series of events that lead towards a defined goal.

A visual display that uses a color spectrum to show how visitors interact with areas of a web page

Track user activities and events within an application.

Manage and track all disruptions and incidents

Edit and personalize data view as needed

Identify and respond to unexpected problems or failures (ie. "negative events")

Record and follow the progress of every issue

Track and monitor a specific set of keywords

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Access software remotely via mobile devices

A set of rules that assigns credit for sales and revenue to touchpoints across the customer journey

Collect information from multiple sources

Manage and support multiple languages

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Predict future data based on historical data sets

Capture, organize and track product-specific data and information in a centralized location

Active monitoring of systems, applications, or networks

Log and store the source of contacts/leads

View and track pertinent metrics to find patterns and gain insights from data

Measures the retention rate and satisfaction of customers.

Capture what is happening on a computer screen

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Record active support and chat sessions for auditing and training

Allow users to access multiple services after entering their login credentials once

Apply statistical/mathematical models to sets of data

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Track the amount of time users spend on websites

Monitor or audit historical and current transactions to analyze customer account activities

Process of evaluating a product or website by testing it with representative users.

Monitor user activity through engagement methods

Track user's interaction with the prototype

Analyze and gain insights into user experience

Track visitors and purpose of visits

Interact with data visualization elements, such as charts and graphs, to drill down into data

Collect and analyze traffic data about website visitors

Track and analyze information regarding website visitors

Get Advice

We can help you find the software with the features you need.

Features

4.6 (135)

4.6

Based on 135 reviews

## Pricing

Value for money

4.5 (115)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/164713/Smartlook/pricing/)

Free

$0.00

It includes:

-   Up to 3,000 Sessions/Month
-   2 Funnel Reports
-   10 Events
-   Website & Mobile Heatmaps
-   Google Analytics and Slack Integration
-   Rendering Modes
-   Behavior Flows
-   Customizable Dashboards
-   30-Day Trial

Pro

$55.00

Flat Rate,Per Month

It includes:

-   Up to 200,000 Sessions/Month
-   5 Funnel Reports
-   20 Events
-   Unlimited Heatmaps
-   Survicate Integration
-   Product Analytics
-   Data Anomaly Reporting
-   Developer Toolkit

Value for money

4.5 (115)

4.5

Based on 115 reviews

## Integrations

[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Squarespace](https://www.capterra.com/p/143461/Squarespace/)[

Weebly](https://www.capterra.com/p/246168/Weebly/)[

Intercom](https://www.capterra.com/p/134347/Intercom/)[

Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (115)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (115)

4.5

Based on 115 reviews

## User reviews

Overall rating

4.7

Based on 136 reviews

Filter by rating

5(100)

4(30)

3(5)

2(1)

1(0)

Mentioned topic

Sorted by most recent

TC

Tarnika C.

Product Operations Manager

Automotive

### "A tool you didnt know you needed"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 14, 2024

great, couldnt expect more. grat integrations available as well

Pros

easeof use, amazing UI, very cost efficient tool

Cons

the dasboard metrics are not entirely customizable

Switched from

[Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)

gdpr compliance issue and data centre migration

Alternatives considered

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)

[Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)

Reasons for choosing Smartlook

cheaper and better integrations with our current stack

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JC

Jaime C.

CEO

Management Consulting

### "La opinion de un mexicano"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 31, 2024

Simplemente increíble, graba y graba lo que mis clientes hacen en mi pagina y aprendo de su comportamiento

Pros

Uso la versión gratuita y su capacidad es increíble, solamente veo el uso y comportamiento de usuarios en mis sitios, con el filtro, solo veo aquellos que pasan más de un minuto en mis plataformas,

Cons

No tengo ninguna queja, alterno su uso con Stats Counter, una maravilla

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KM

Kapil M.

Consultant

Information Technology and Services

### "The best User Experience Tracking Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 27, 2023

it helps in understanding website user behavior, tracking the analytics and supporting in Improving the content on the website.

Pros

The Integration is super easy, we can get new information about user behavior every time when we check the tool, it is a good software to analyze, improve and implement the content and services on a Platform (web or app)

Cons

not much, it is good and keep on updating

Alternatives considered

[Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/)

Reasons for choosing Smartlook

It is's Better UI and fuctionality.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KP

Khushbu P.

SEO Executive

Information Technology and Services

### "Keep an eye on users and improve conversionsq"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 22, 2023

Pros

Smartlook is really helpful to understand the user interaction with the website. It works perfect almost most of the time.

Cons

The tool does not work will when you have additional JS files in the page. Also, makes the page loading speed slower

Switched from

[Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

COO

Sports

### "Agile and easy to use"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

November 7, 2022

Pros

Compared with other Big tools like Hubspot, Smartlook it's much more agile and easy to use. In particular, I really appreciate the real-time chat that allows to improve the conversion rate for those users who are not sure to get registered on your website. great results with little effort

Cons

Not indicated for complex business that needs to go deeper into the users behavior through the funnel analysis

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AT

Atour T.

Analyst

Research

### "I was able to update my website without requesting criticism, which saved me a lot of time."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 2, 2022

I watch a few records at random and can tell what the user wants from our website.

Pros

The basis of Smartlook's conversion rate optimization mechanism is qualitative data. It enables me to gather, record, observe, and analyze visitor behavior on our website.Owners of interactive websites that want to employ qualitative analytics to enhance the performance of their platform can use Smartlook. Numerous third-party applications, including Wordpress, Google Analytics, and Shopify, are integrated by Smartlook. It includes a mobile app, is accessible for free, and offers premium customers access to additional tools and functions, which is really helpful to me.

Cons

I want to have the choice of viewing the recordings in a pop-up window or a panel on the same screen.I don't have the possibility to organize the recordings into folders or tag them.

Switched from

[Howuku](https://www.capterra.com/p/186112/Howuku/)

By tracking mouse movements and clicks, it made navigating the website simpler.

Alternatives considered

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TI

Tariq I.

Full Stack Developer

Education Management

### "Good tool to check real-time visitors "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

September 9, 2022

Pros

Smartlook is great that shows in real-time what's exactly user is doing and also it shows the typing data of user in the forms. It also easy to create funnel and track overall process in smartlook.

Cons

The least things about smartlook is that it doesn't show accurate data of cities.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MD

Manu D.

Founder

Alternative Medicine

### "Very Nice platform for website screen recording analytics"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 7, 2022

Pros

Recorded website visitor sessions are very helpful.

Cons

Everything is great there and working fine. No cons

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

E-commerce manager

Packaging and Containers

### "Good option to analyse your customer behavior"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 11, 2022

We used this tool for 2 years, it was very useful for use to record our customers interactions.

Pros

\-Heatmaps. - Bugs tracker. - Funnel optimization

Cons

\- The price is higher compared with similar tools

Switched from

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)

The price was lower with similar funcionalities

Alternatives considered

[Mouseflow](https://www.capterra.com/p/163517/Mouseflow/)

Reasons for choosing Smartlook

We chose Smartlook thanks to its gread support team

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

CMO

Internet

### "Muy necesaria"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 8, 2022

Pros

Smartlook nos ayuda a optimizar la experiencia de usuario usando las diferentes funcionalidades: - Heatmaps - Events records. - Funnels ...etc

Cons

Mejorar los precios. Mejorar las sesiones de grabación video

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/164713/Smartlook/reviews/)

Popular comparisons

[Lucky Orange vs Smartlook](https://www.capterra.com/compare/150695-164713/Lucky-Orange-vs-Smartlook)[Hotjar vs Smartlook](https://www.capterra.com/compare/163516-164713/Hotjar-vs-Smartlook)[Microsoft Clarity vs Smartlook](https://www.capterra.com/compare/164713-236349/Smartlook-vs-Microsoft-Clarity)

[Tableau vs Smartlook](https://www.capterra.com/compare/164713-208764/Smartlook-vs-Tableau)[Mouseflow vs Smartlook](https://www.capterra.com/compare/163517-164713/Mouseflow-vs-Smartlook)[Looker vs Smartlook](https://www.capterra.com/compare/164713-169053/Smartlook-vs-Looker) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)