# Page 6 | Smartlook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Smartlook the right Heatmap solution for you? Explore 136 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164713/Smartlook/reviews --- Smartlook 4.7 (136) [View alternatives](https://www.capterra.com/p/164713/Smartlook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Smartlook ## Showing most helpful reviews Showing 126-136 of 136 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AŠ Anežka Š. Media Health, Wellness and Fitness Used the software for: I used a free trial ### "Really helped us!" February 26, 2021 5.0 Pros This product is easy to use and really helped us when we tested our website. Cons Nothing comes to my mind. Really good software. Review Source DD Darren D. Tech Lead Used the software for: Less than 6 months ### "Best bang for your buck!" August 29, 2017 4.0 Pros With Smartlook, I got a tool that was both FREE and easy to setup. This makes tracking customer behavior a breeze! Cons With the free package, you can't view the full session of a user, so it's hard to make conclusions off of disconnected data points. Review Source Response from Cisco August 30, 2017 Hi Darren, thank you very much for your review. Lukas Mehnert, CMO at Smartlook RB RODIMAR B. CEO Retail Used the software for: 6-12 months ### "The best app for my site" July 25, 2017 5.0 Pros You can see the activities of your customers on the site. Help improve site and check for possible errors. Cons So far I have no cons, I really liked the application, because I can monitor the access of my client. Review Source Response from Cisco July 26, 2017 Hi Rodimar, thank you very much for your review. Lukas Mehnert CMO at Smartlook UP Urvi P. Designer Design Used the software for: I used a free trial ### "Good" May 8, 2021 5.0 Pros Simple features. Enhanced software tools. Cons Price should be more flexible for small scale users. Review Source SM Simon M. Manager Used the software for: Less than 6 months ### "I subscribed a smartlook subscription for my hotel" August 29, 2017 5.0 Pros It is useful to look what behaviour guest have on the website and so to make changes if something is not ok. Also good for check some "mistakes" or a "tricky structure" of a website. Review Source Response from Cisco August 30, 2017 Hi Simon, thank you very much for your review. Lukas Mehnert, CMO at Smartlook DB Daniel B. Manager Religious Institutions Used the software for: 6-12 months ### "Very Good!! " July 26, 2017 5.0 Pros Software easy and very useful. Assists in generating customer information and checking for site errors and problems. Review Source Response from Cisco July 26, 2017 Hi Daniel, thank you very much for your review. Lukas Mehnert CMO at Smartlook vL vanessa L. Maitre-nageur Sports Used the software for: Less than 6 months ### "Very effective and interesting" August 30, 2017 3.0 Pros See who is interested in my site, country, what they are watching, what are the articles they prefer, what is visited most on moon site Cons See what visitors are viewing on my site, See where they come from, See how long they stay on my site, This software is easy and clear to use Review Source Response from Cisco August 30, 2017 Hi Vanessa, thank you very much for your review. Lukas Mehnert, CMO at Smartlook RP Rebecca P. Admin Real Estate Used the software for: Less than 6 months ### "Great product" January 15, 2021 5.0 Pros I like the fact you can see exactly where in the world someone is viewing from. Cons I don't find anything that I don't like. Review Source MR MANUEL R. manager Furniture Used the software for: Less than 6 months ### "Is very important to know how people rides your web. Now we change the order of the products." September 15, 2017 5.0 Pros Know the experience of visitors to my site, to know where they spend the most time and what they like most. With that information I can know what images I have information is more attractive to them. Review Source Response from Cisco September 18, 2017 Hi Manuel, thank you very much for your review. Lukas Mehnert, CMO at Smartlook LG Leonardo G. Consultant Consumer Goods Used the software for: Less than 6 months ### "Fantastic!" September 27, 2017 5.0 Pros I can see what are the difficulties my customers face on my website and also I can get insights on how can I improve their experience with our brand. Review Source Response from Cisco October 2, 2017 Hi Leonardo, thank you very much for your review. Lukas Mehnert, CMO at Smartlook KG Katty G. Project Manager Marketing and Advertising Used the software for: Less than 6 months ### "Very useful for UI design" August 29, 2017 3.0 Pros This software gets me the opportunity to check my websites with user's eyes, with Smartlook I can understand how my users navigate the website I design. Review Source Response from Cisco August 30, 2017 Hi Katty, thank you very much for your review. Lukas Mehnert, CMO at Smartlook Similar Products Featured ## Related categories [Web Analytics](https://www.capterra.com/web-analytics-software/)[Mobile Analytics](https://www.capterra.com/mobile-analytics-software/)[Product Analytics](https://www.capterra.com/product-analytics-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.