# ROLLER Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ROLLER Software - reviews, pricing plans, popular comparisons to other Venue Management products and more. Source: https://www.capterra.com/p/164715/ROLLER --- # ROLLER Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ROLLER ## What is ROLLER? ROLLER is venue management software for attractions and entertainment venues. This cloud-based platform helps operators streamline operations and manage guest experiences. The online ticketing system allows guests to purchase tickets and add-ons through an intuitive interface. The integrated POS system lets staff manage bookings and sales from one interface. ROLLER offers tools such as digital waivers, access control, and guest surveys to improve check-in processes and feedback collection. A CRM system enables targeted marketing and audience insights. For multi-venue operators, centralized management ensures brand consistency and efficient updates across locations. Analytics and reporting provide real-time insights into venue performance. ROLLER combines ticketing, point-of-sale, guest management, and operational tools into a single platform. ## What is ROLLER used for? [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Venue Management](https://www.capterra.com/venue-management-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 146 user reviews Reviews sentiment Positive 83% Neutral 8% Negative 10% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Business Management / 2025 - Membership Management / 2025 - Point of Sale / 2025 - Ticketing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ROLLER?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://roller.software/&name=ROLLER) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ROLLER 4.2 (146) VS. [4.7 (574)](https://www.capterra.com/p/118047/Tripleseat/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (146) Ease Of Use 4.6 (572) Value For Money 4.0 (126) Value For Money 4.6 (511) Customer Service 4.2 (143) Customer Service 4.7 (544) ## ROLLER alternatives [4.8 (78)](https://www.capterra.com/p/266878/Perfect-Venue/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (69)](https://www.capterra.com/p/141909/IVvy/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.9 (11)](https://www.capterra.com/p/10018718/VenueSumo/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (76)](https://www.capterra.com/p/9352/accesso-ShoWare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/164715/ROLLER/alternatives/) ## FAQs about ROLLER Overview ### What problems does ROLLER solve? ROLLER solves operational bottlenecks in venue booking and front-desk workflows by unifying ticketing, POS, payments, waivers, capacity control, and party management. It reduces overstaffing, manual booking changes, training time, and checkout friction. Attraction operators, event managers, front-of-house teams, and multi-site venue leaders benefit most from its intuitive, centralized system. Answer based on 120 reviews Overview ### Which roles and teams benefit most from ROLLER? ROLLER is most used by general managers, operations leaders, and venue owners who need to oversee bookings, admissions, staffing, and day-to-day guest experiences. Marketing and events teams use it to manage promotions and group reservations, while executives rely on reporting and revenue visibility to guide operational and growth decisions. Answer based on 146 reviews Overview ### What company size and industries is ROLLER built for? ROLLER is built mainly for small businesses in entertainment venues, with 85% of reviewers from small companies and 42% in Entertainment. It also serves Leisure, Travel & Tourism at 22% and Recreational Facilities and Services at 12%, especially for trampoline parks, family entertainment centers, amusement parks, museums, zoos, and similar attractions. Answer based on 146 reviews Features and Usability ### What are the key features of ROLLER? ROLLER includes core booking management tools like online booking, party and group bookings, scheduling, and capacity management. Reviewers also focus on integrated payment processing, POS and online ticketing, waivers, gift cards, and staff management. Differentiating features include price rules, real-time reporting, customer accounts, and website/API integrations. Answer based on 58 reviews Integrations ### Which third-party tools and platforms does ROLLER integrate with? ROLLER integrates with 10 third-party tools, including Mailchimp, Klaviyo, NetSuite, Xero, Microsoft Power BI, Google Tag Manager 360, Brevo, and Campaign Monitor by Marigold. These integrations span email marketing, finance, analytics, and operations, with additional connections such as Yellow Dog Inventory and Workforce.com. Answer based on 13 reviews Getting Started and Support ### How easy is it to onboard and train a team on ROLLER? ROLLER is generally easy to onboard for frontline staff and new hires, with intuitive POS and venue tools that many teams learn quickly. Training is available in person, through live online sessions, webinars, videos, and documentation. Admins handling setup, reporting, or complex products may need more time and support. Answer based on 45 reviews Getting Started and Support ### What customer support options does ROLLER offer, and how do users rate the experience? ROLLER offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Many users describe support as responsive, knowledgeable, and helpful during setup and day-to-day issues, with clear help articles. Some report slower replies for urgent problems, inconsistent follow-through, and delayed bug resolution. Answer based on 53 reviews Features and Usability ### Is ROLLER easy for staff and guests to use? ROLLER feels easy to learn for most staff and guests, especially for ticketing, check-ins, and online checkout. Small venues, family attractions, and front-desk teams often mention quick onboarding and simple daily use, though some admins find backend setup, reporting, promotions, and unusual workflows harder to manage. Answer based on 58 reviews Features and Usability ### What features does ROLLER offer for venue operations? ROLLER combines ticketing, POS, waivers, bookings, memberships, payments, and capacity tools in one platform for venue operations. Event teams and attraction operators value schedules, price rules, and guest management, but some businesses want deeper reporting, more customization, stronger mobile use, and better support for specialized workflows. Answer based on 51 reviews ## Who uses ROLLER? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 100 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 100 reviews Administrative 24% Administrative 24% Entrepreneurs/ Owners 14% Customer Services & Support 10% Finance & Accounting 5% Others 47% Top industries Based on 100 reviews Entertainment 55% Leisure, Travel & Tourism 18% Recreational Facilities and Services 13% Hospitality 8% Other 6% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Electronic Payments 4.4 (43) 86.05% of 43 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Payment Processing 4.3 (38) 78.95% of 38 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Event Scheduling 4.4 (28) 71.43% of 28 reviewers that rated this feature as important or highly important Plan an event's time and location Calendar Management 4.2 (25) 96.00% of 25 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Contact Management 4.5 (22) 63.64% of 22 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Reporting/Analytics 4.1 (22) 81.82% of 22 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data ROLLER 139 features Regulate who can view information within the system Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage attendance for classes, shifts, meetings, or events Process of managing, tracking, and communicating with individuals who are registered to attend an event Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Track and manage adherence to policies for any service, product, process, or supplier Software that specializes in managing events such as conferences, conventions and trade shows Manage, organize, and store contact information Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes Searchable repository of information about clients A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Protect sensitive data for digital privacy Accept and process credit/debit card transactions Electronic signing method that validates the authenticity and integrity of a digital document Track products that are for sale at a reduced price or part of coupon promotions Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Track and collect membership dues Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Manage tickets for specific events Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Plan, manage, and track the financial activities of an individual or organization For businesses handling food & beverage operations Store, manage and track all forms in a centralized location Games or game-like elements to track progress and reward accomplishments Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Transactions that typically involve face-to-face interactions between the payer and the payee Track interaction history by documenting conversations for contacts Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Obtain tickets via Kiosk upon arrival at event Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Automate workflows and trigger campaigns based on customer actions Contact members listed in the database through email, SMS, social, phone, etc. Add, store and access information pertaining to members Handle various types of membership based on groupings Database of members to track personal information of individuals and families Conveniently automatically renew memberships at the end of subscriptions Registration process to become members by providing relevant information and agreeing to terms Access software remotely via mobile devices Clients can submit payments via mobile devices Capture signatures via mobile devices Allowing users to order, pay for, obtain, and validate tickets using mobile devices Manage and handle various international currencies Designed to facilitate operations for more than one facility. Manage and support multiple languages Manage and support multiple locations Process payments via multiple modes directly through the application Ability of websites, web applications, or mobile applications to function without an active internet connection Accept and process online payment transactions Allow users to sign documents or contracts online Allow users to buy and sell tickets online, register for events, and collect buyer information Allows event organizers to sell and manage tickets directly on-site Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Send clickable links via text or email to collect payments from customers Accept, record, and reconcile financial transactions Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Accept and process customer payments for products or services using hardware and software Integrates with point of sale (POS) systems The ability to print tickets before arriving Design, communicate, and distribute incentives to perform a specific action Matrix barcode that stores information Receive data and information in real time Active reporting of data and metrics Receive system updates as soon as any changes are made Upload, track, and submit receipts in a central database Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Process of planning, scheduling and executing the optimal and effective use of human capital across projects Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants For retailers Track and facilitate returns of products sold Set & manage permission levels based on user roles and restrict access to only authorized individuals Book and manage rooms at an event Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria A collection of records that can be retrieved based on specific queries Grants the users access to all events for one season Securely stores data to prevent data loss or breaches Manage gate access to secure facilities/properties Group leads or contacts based on their specific characteristics Send messages via SMS Market event via social media tools Schedule shifts for staff/employees, track hours worked, and manage staff payroll Track the status over time for a request, process, asset, or transaction Manage the buying, selling, and holding of stocks Allow customers/users to submit support queries and service requests Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes The resale of tickets based on demand and availability Create and manage ticket reservations for various events Customize, sell, and distribute tickets Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Monitor or audit historical and current transactions to analyze customer account activities Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Includes all operations and activities associated with a physical space or location that is used for hosting events Manage volunteer information and direct volunteer resources Set up computers on location to help users sign waivers on-site Built-in website builder or integration with third-party site Software that specializes in weddings, public and private parties Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (146) 4.1 Based on 146 reviews ## Pricing Value for money 4.0 (126) ### Starting price Free trial available [View all Pricing Plans](https://www.capterra.com/p/164715/ROLLER/pricing/) Value for money 4.0 (126) 4.0 Based on 126 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Brevo](https://www.capterra.com/p/132996/brevo/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/)[ Tanda](https://www.capterra.com/p/143817/Tanda/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (143) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (143) 4.2 Based on 143 reviews ## User reviews Overall rating 4.2 Based on 146 reviews Filter by rating 5(72) 4(49) 3(11) 2(10) 1(4) Mentioned topic Sorted by most recent HS Heather S. Director of Operations Entertainment ### "DOO of 2 types of business using roller!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 28, 2026 Great! customer service is 10/10 too! The implementation is great and super helpful. Those assigned to us are supportive and responsive. We appreciate the ease of roller. Pros We do love how it's simple. POS friendly. Office friendly. straight forward on the front end for customers. Discount codes/blocking of dates is easy. Cons A couple limitations with booking over the phone. Registration fee's not being an option. We'd also love to require people to sign off on more terms/conditions/have to agree to more with parties before booking but we have found some ways around that. We also hit some road blocks with customers being able to select a type of party within that party listing but hopefully finding ways around that too :). Switched from [The Studio Director](https://www.capterra.com/p/92419/The-Studio-Director/) [Checkfront](https://www.capterra.com/p/99249/Checkfront/) We needed something more geared toward events AND tickets vs just ticketing. or just classes. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reasons for choosing ROLLER about 8 other softwares - we are required to use roller for our FEC though so keeping them consistent across both companies is best. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Reon C. VP of Strategic Planning Entertainment ### "Powerful All-in-One System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 26, 2026 Overall, ROLLER has been a strong operational backbone for our business. It significantly improves efficiency across admissions, waivers, and transactions, and supports a smoother guest experience. Pros ROLLER provides a very streamlined and integrated system for managing operations. The all-in-one functionality—covering ticketing, waivers, POS, and reporting—makes daily management much more efficient. The online booking experience is clean and user-friendly, which helps drive advance sales and reduces friction at check-in. Real-time reporting and analytics are also valuable for tracking performance and making operational decisions quickly Cons Some backend processes can feel rigid, especially when trying to customize workflows or promotions.s. The reporting, while useful, can sometimes lack deeper customization or require extra steps to extract specific insights. Additionally, occasional system lag or delays during peak times can impact front desk efficiency. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CJ Cassidie J. Retail Retail ### "Complicated system" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 April 14, 2026 We have been working with this system for about 3 years now and about every month I find a problem with both POS and Booking manage. Pros Given the frequency and volume of issues encountered on a weekly to monthly basis, I have concerns about the overall effectiveness of this system. Cons Complicated and multiple steps to set up a simple product, Bookings, making any change to a booking, check revenue, checking in/payment process. Fails to connect well with our website/waiver process and location/chrome browser. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2026 Hi Cassidie, Thank you for taking the time to share this feedback. Three years is a significant partnership, and we genuinely want it to be a positive one for your team. We hear your frustration with the complexity around bookings, revenue reporting, check-in, and your website/waiver integration. These are core workflows, and they should feel intuitive, not burdensome. Our Customer Success team has been in touch and remains committed to working through these pain points with you. Please don't hesitate to reach out directly, and we'll make sure the right people are involved! TJ Tish J. Manager Entertainment ### "Do Not Recommend" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 14, 2026 Terrible experience, from the platform not being user friendly to losing customers due to it dropping all memberships after a year to being stuck with slow costumer service that usually leads to us troubleshooting and going to a hard copy by hand because the answer is "no" or "you need to upgrade to the pro version". Our indoor playground has not had a good experience at all with Roller. Pros Not much at all. Especially the fact that Roller caused us to lose 15% of our monthly memberships because it didn't roll over after a year and we had to reach out and ask them to sign up again. Very expensive as well. Cons Overpriced. Terrible costumer service so that issues do not get resolved in a timely manner and the customer is always gone by the time they respond. The answer to any issue is usually "buy the pro version". After a year it deleted the membership accounts and we had to get all members to re-enlist therefore losing a good portion of our costumers. They increased an already high price by 7% this year. Even after severe dissatisfaction they refuse to let us out of our contract for the remainder of the year. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2026 Thank you for taking the time to share your experience — we're truly sorry for the frustration and disruption this has caused your business. We understand how deeply the loss of memberships impacts both your revenue and the trust your customers place in you. Your concerns about response times, pricing, and the challenges navigating our platform are also heard, and we sincerely regret that our support team wasn't able to resolve these issues more quickly and effectively. This is not the experience we want for any of our customers, and we'd like the opportunity to make things right. Please reach out to us directly at success@rollerdigital.com so we can personally review your account and work toward a resolution. LR Louis-David R. Propriétaire Entertainment ### "Roller est un Game Changer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2025 J'adore ce logiciel, il est pour moi une facilité et je ne reviendrai jamais en arrière. Je le recommande a tout le monde Pros Ce logiciel a littéralement transformer notre façon de faire! La gestion du calendrier, des suivi avec les réservations et les waivers Cons Selon moi, il manque certains petits trucs mais ils sont toujours en train de se mettre a jour et c'est vraiment ce qu'il faut! Alternatives considered [Aluvii](https://www.capterra.com/p/159012/Aluvii/) Reasons for choosing ROLLER Meilleure interface, meilleur service! L'équipe de Roller est super et j'ai eu des problèmes avec l'équipe de Aluvii Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Hi Louis-David, Thank you for such an enthusiastic review! We’re so glad to hear ROLLER has transformed the way you manage bookings, calendars, and waivers—it’s great to know those day-to-day tasks are now a breeze. We also appreciate your understanding and support as we continue to improve and add new features. Thanks for recommending us and for being part of the ROLLER community! SB Steve B. General Manager Entertainment ### "Awesome system, a few tweaks to make it perfect!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2025 Overall makes our business run smoother and faster, with less hiccups! The booking system works great, and we haven't had a single double booking! Pros Great customer service, the system is obviously built with business success in mind. It's easy to add products, including special event tickets, and things just make sense! Cons Sometimes have issues with guests using company cards, the system declines for some reason. Also need the ability to add more automated emails based on what the users want to send. Switched from [Clubspeed](https://www.capterra.com/p/211057/Clubspeed/) We were having issues with the antiquated system, and experiencing double bookings frequently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Hi Steve, Thanks so much for the thoughtful review! We’re thrilled to hear ROLLER is helping your business run smoother and that the booking system is working reliably for you. We really appreciate the feedback around company card declines and automated emails—those insights are invaluable and help guide what we improve next. Thanks again for taking the time to share your experience! SM Shweta M. Events Coordinator Consumer Services ### "Great Support-Backed System for Managing Events and overall Business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 16, 2025 Overall, my experience with ROLLER as an Events Manager has been mixed but largely positive. The platform is strong for managing party and group bookings, tracking payments, and coordinating waivers, which helps keep event operations organized. Having bookings, guest details, and transactions in one system improves visibility and reduces manual follow-ups. However, during high-volume event days, some processes such as editing bookings, handling last-minute changes, and processing refunds can feel slow or overly complex. While ROLLER is a powerful system, certain workflows and reporting tools could be more intuitive and flexible to better support fast-paced event management. With improvements in speed, usability, and customization, it would be an even more effective tool for managing events efficiently. Pros What I liked most about ROLLER is its all-in-one functionality. It centralizes waivers, ticketing, memberships, party bookings, and POS into a single system, which helps streamline front desk operations. The real-time syncing of waivers and bookings reduces manual work and speeds up guest check-ins, especially during peak hours. The reporting tools are also useful for tracking sales and attendance, which supports better daily and operational decision-making. Cons some workflows are not very intuitive, especially for new staff. Certain tasks such as modifying bookings, processing refunds, or switching between POS and booking screens require multiple steps and can be time-consuming during busy periods. Occasional system lag and delayed syncing also impact front-desk efficiency during peak hours. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 17, 2025 Hi Shweta, Thank you for the review! We’re really glad to hear that ROLLER’s all-in-one functionality, real-time syncing, and reporting tools have helped streamline your operations and support your work. We truly appreciate your candid feedback about the areas that can feel unintuitive or slow during busy periods. Workflows like modifying bookings, processing refunds, and switching between POS and booking screens are critical in a fast-paced environment, and we understand how even a few extra steps or moments of system lag can affect front-desk efficiency. Thank you again for your thoughtful input and for being a ROLLER customer. We’re committed to making the platform even more intuitive and efficient to better support your event operations! Mason Y. Sr. IT Systems Analyst Entertainment ### "Feature-Rich Platform Built for Growing Venues" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 16, 2025 ROLLER is a powerful, reliable platform that continues to evolve in meaningful ways. It’s well-suited for venues that need strong operational tools, clear reporting, and dependable payment processing. The team is forward-thinking, and while there are occasional growing pains as the company scales, the overall value and long-term direction of the product are excellent Pros I’ve been using the ROLLER platform for over five years and have consistently been impressed with how forward-thinking the company is. ROLLER stays ahead of the curve by regularly releasing new features that genuinely improve day-to-day operations and back-office workflows, especially around accounting and reporting. The support team is knowledgeable and helpful, and I appreciate how ROLLER has expanded its support options over time, making it easier to get assistance when needed. Communication around product releases and new features is also very clear, which makes adoption and training much smoother. Payment processing is a standout feature. The reporting is detailed, transparent, and easy to understand, making it simple to track funds and reconcile transactions. Cons Support response times can occasionally be slower than ideal for urgent issues. While ROLLER is clearly growing and scaling, there are moments where faster turnaround would make a big difference, especially for time-sensitive operational needs. Switched from [Aluvii](https://www.capterra.com/p/159012/Aluvii/) [CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) ROLLER is an all-in-one platform with a modern UI that’s easy to learn from the ground up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 17, 2025 Hi Mason, Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly grateful that you’ve been with ROLLER for over five years, and it’s wonderful to hear that our continued focus on innovation, product enhancements, and clear communication has had a positive impact on your operations. We also appreciate your feedback regarding support response times. As we continue to grow, scaling our support operations to meet the needs of all customers is a top priority. Your insight helps us identify where we can continue improving. Thank you again for your trust, partnership, and kind words. Alistair C. Founder CEO Hospitality ### "Started strong, but support and value have fallen off a cliff" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 4, 2025 ROLLER started as a promising, well-supported solution, but the decline in customer success and the way basic tools are locked behind higher tiers mean I’d really struggle to recommend it now – in fact, we’re actively trying to move off the platform, and predictably our customer success manager has gone silent on us yet again. Pros I’m giving ROLLER 1 star, and it’s not because the core product is useless – it’s because the overall experience has gone sharply downhill. When we first started with ROLLER, it actually felt like a great product with solid support. Onboarding was smooth, there was a lot of hand-holding, and it felt like we had real partners helping us get set up for success. On the positive side, that original promise is still visible in the capacity management and price rules, which are genuinely good. They’re flexible, fairly intuitive, and make it easy to manage sessions, peak/off-peak pricing and promos. Day-to-day operations are fine once everything is configured. Cons Customer success has basically disappeared. Where we once had responsive help, our customer success managers now often go completely quiet on important questions, or take so long to reply that the issue is no longer relevant. For software at this price point, being ghosted like that is unacceptable. Basic marketing integrations are paywalled. Meta and TikTok pixels are treated as “premium” features, even though ROLLER already earns commission on sales going through the system. Penalising venues for trying to generate more revenue via paid marketing feels backwards. Poor value compared to alternatives. There are other platforms where these “premium” features are included as long as you’re using their system, which makes ROLLER’s upsell model feel out of touch and bad value for money. Switched from [GlobalTix](https://www.capterra.com/p/202594/GlobalTix/) Needed an improved capacity management system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 15, 2025 Hi Alistair - Thank you for taking the time to share such a detailed review. We’re truly sorry to hear that your recent experience with ROLLER hasn’t reflected the level of service and value you received when you first came onboard. Your feedback highlights areas where we’ve clearly fallen short, and we'd appreciate the opportunity to address them. A member of our team will reach out promptly to discuss with you. CW Cameron W. Director Entertainment ### "Roller saved my Business." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2025 Roller literally saved our business when our previous POS supplier switched us off just as school holidays were starting. Operating a Trampoline Adventure Park, this was catastrophic to our business. After being referred to Roller by a friend of ours, Rollers amazing team were able to get us set up and operating ON THE SAME DAY. Still to this day, their platform has yet to fail us ( as the previous POS company did time and time again ), and their ongoing training and support have simply been amazing. Pros Easy user interface face / platform, Unbelievable personalized support, Great value. Secure, Prompt Payment processing and waiver system. Cons I am yet to find an issue with Roller. The only problem we had was not utilizing their system first. Switched from [VenueSumo](https://www.capterra.com/p/10018718/VenueSumo/) We were let down by Venue Sumo, Their platform constantly had issues with waviers, restrictions, plus they just switched us off in the middle of trade before a peak period. Roller have literally changed our world. Saved us with a Proven, Reliable platform and support network. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 12, 2025 Hey Cameron, Thank you so much for sharing your incredible experience! We’re thrilled to hear that ROLLER could step in and support your business when you needed it most, and that our platform and team have continued to deliver reliability and value. We’re proud to be part of your success story and look forward to helping your park thrive for years to come! [View all Reviews](https://www.capterra.com/p/164715/ROLLER/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Tripleseat vs ROLLER](https://www.capterra.com/compare/118047-164715/Tripleseat-vs-ROLLER) [ThunderTix vs ROLLER](https://www.capterra.com/compare/47852-164715/ThunderTix-vs-ROLLER)