--- title: "ROLLER Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ROLLER Software - reviews, pricing plans, popular comparisons to other Venue Management products and more." source_url: "https://www.capterra.com/p/164715/ROLLER/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # ROLLER Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ROLLER ## What is ROLLER? ROLLER is venue management software for attractions and entertainment venues. This cloud-based platform helps operators streamline operations and manage guest experiences. The online ticketing system allows guests to purchase tickets and add-ons through an intuitive interface. The integrated POS system lets staff manage bookings and sales from one interface. ROLLER offers tools such as digital waivers, access control, and guest surveys to improve check-in processes and feedback collection. A CRM system enables targeted marketing and audience insights. For multi-venue operators, centralized management ensures brand consistency and efficient updates across locations. Analytics and reporting provide real-time insights into venue performance. ROLLER combines ticketing, point-of-sale, guest management, and operational tools into a single platform. ## What is ROLLER used for? [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Venue Management](https://www.capterra.com/venue-management-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 150 user reviews Reviews sentiment Positive 83% Neutral 8% Negative 9% Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Business Management / 2025 - Membership Management / 2025 - Point of Sale / 2025 - Ticketing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ROLLER?[Manage this product listing](https://www.g2.com/products/roller-software-roller/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ROLLER 4.2 (150) VS. [4.6 (3,392)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (150) Ease Of Use 4.5 (26,808) Value For Money 4.0 (130) Value For Money 4.3 (20,625) Customer Service 4.2 (147) Customer Service 4.2 (20,883) ## ROLLER alternatives [4.7 (695)](https://www.capterra.com/p/162588/HoneyBook/reviews/) Starting price $36.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (93)](https://www.capterra.com/p/148555/Raklet/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (2,086)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (3,692)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/164715/ROLLER/alternatives/) ## FAQs about ROLLER Overview ### What problems does ROLLER solve? ROLLER solves fragmented booking, ticketing, payment, waiver, and guest-data workflows by centralizing party and group reservations, timed sessions, capacity, price rules, checkout, and refunds. It helps attraction operators, events managers, front-desk teams, and venue staff reduce double bookings, manual follow-ups, check-in delays, and staffing guesswork with live booking and sales data. Answer based on 108 reviews Overview ### Which roles and teams benefit most from ROLLER? ROLLER is most used by general managers, operations managers, and park managers who oversee daily venue activity, ticket sales, bookings, and guest flow. Owners, CEOs, directors, and finance leaders use reporting to monitor revenue and performance. Marketing and events teams manage promotions, customer communications, event schedules, and attendance. Answer based on 147 reviews Overview ### What company size and industries is ROLLER built for? ROLLER is built primarily for small entertainment businesses, which make up 85% of reviewers, including trampoline parks, family entertainment centers, amusement and water parks, museums, zoos, and aquariums. Its leading industries are Entertainment (41%), Leisure, Travel & Tourism (22%), and Recreational Facilities and Services (12%), while midsize and enterprise operators account for 9% and 6%. Answer based on 147 reviews Features and Usability ### What are the key features of ROLLER? ROLLER includes electronic payments and payment processing that link transactions and refunds to guest bookings. Event scheduling supports creating and rescheduling events, while reporting and analytics provide specific operational data. Barcode and ticket scanning supports faster entry and transactions, and access controls let teams set permissions by role across venues. Answer based on 31 reviews Integrations ### Which third-party tools and platforms does ROLLER integrate with? ROLLER integrates with 10 third-party tools, including email marketing platforms Brevo, Campaign Monitor by Marigold, Klaviyo, Mailchimp, and Sailthru; analytics through Google Tag Manager 360 and Microsoft Power BI; and business systems such as NetSuite, Xero, and Tanda for operations and reporting. Answer based on 13 reviews Getting Started and Support ### How easy is it to onboard and train a team on ROLLER? ROLLER is generally easy for frontline staff and new hires to learn, with reviewers describing an intuitive POS and quick adoption. Training is available in person, through live online sessions, webinars, documentation, and videos. Administrators handling setup, reporting, and complex configurations may need more time, guidance, and follow-up training. Answer based on 45 reviews Getting Started and Support ### What customer support options does ROLLER offer, and how do users rate the experience? ROLLER offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users often describe the team as knowledgeable, helpful, and responsive, with answers arriving within hours or days. However, some report slower turnaround for urgent issues, unresolved bugs, and difficulty getting clear answers for complex back-office questions. Answer based on 53 reviews Features and Usability ### Is ROLLER easy for staff and guests to use? ROLLER makes ticket sales, guest check-in, party bookings, and online checkout easy for most staff and guests. Venue teams often learn core POS and booking tasks quickly, while schedules, price rules, reports, and unusual activity setups can require more training. Some administrators also want greater backend customization. Answer based on 58 reviews Features and Usability ### What features does ROLLER offer for venue management? ROLLER combines ticketing, POS, waivers, memberships, party bookings, payments, capacity controls, and guest profiles in one venue management system. Operators value schedules, price rules, and online checkout, while some event-focused teams need more flexible booking edits, invoicing, mobile access, reporting, integrations, and customization for specialized workflows. Answer based on 51 reviews ## Who uses ROLLER? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 362 Venue Management reviews Capterra data shows that buyers of venue management software rank the following features as their top priorities: - **Booking Management** (**82%** of reviewers rated this feature as critical) - **Event Scheduling** (**59%**) - **Event Management** (**66%**) ROLLER supports all three of the features reviewers rate highest: **Booking Management**, **Event Scheduling**, and **Event Management**. Together, these capabilities help businesses manage reservations, coordinate event timelines, and oversee day-to-day event operations more efficiently, allowing teams to keep venues organized and deliver a better guest experience. Booking Management 4.4 (14) 100.00% of 14 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Event Scheduling 4.4 (29) 72.41% of 29 reviewers that rated this feature as important or highly important Plan an event's time and location Event Management 3.7 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Schedule and manage the logistics of activities and other gatherings Electronic Payments 4.4 (44) 86.36% of 44 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Sales Management 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. Payment Processing 4.3 (38) 78.95% of 38 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions ROLLER 143 features ### All Features - Access Control: Regulate who can view information within the system - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Conferences/Conventions: Software that specializes in managing events such as conferences, conventions and trade shows - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Data Management: Searchable repository of information about clients - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dues Management: Track and collect membership dues - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Food & Beverage Management: For businesses handling food & beverage operations - Forms Management: Store, manage and track all forms in a centralized location - Gamification: Games or game-like elements to track progress and reward accomplishments - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Kiosk Ticketing: Obtain tickets via Kiosk upon arrival at event - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Membership Signup: Registration process to become members by providing relevant information and agreeing to terms - Mobile Access: Access software remotely via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Facility: Designed to facilitate operations for more than one facility. - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multiple Payment Options: Process payments via multiple modes directly through the application - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Payments: Accept and process online payment transactions - Online Signing: Allow users to sign documents or contracts online - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Payment Fraud Prevention: Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. - Payment Links: Send clickable links via text or email to collect payments from customers - Payment Processing: Accept, record, and reconcile financial transactions - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Point of Sale (POS) Integration: Integrates with point of sale (POS) systems - Print-at-Home: The ability to print tickets before arriving - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - QR Codes: Matrix barcode that stores information - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Room Block Management: Book and manage rooms at an event - Sales Management: Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Searchable Database: A collection of records that can be retrieved based on specific queries - Season Tickets: Grants the users access to all events for one season - Secure Data Storage: Securely stores data to prevent data loss or breaches - Security Gate Access Control: Manage gate access to secure facilities/properties - Segmentation: Group leads or contacts based on their specific characteristics - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Status Tracking: Track the status over time for a request, process, asset, or transaction - Stock Management: Manage the buying, selling, and holding of stocks - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Brokering: The resale of tickets based on demand and availability - Ticket Reservations: Create and manage ticket reservations for various events - Ticketing: Customize, sell, and distribute tickets - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Venue Management: Includes all operations and activities associated with a physical space or location that is used for hosting events - Volunteer Management: Manage volunteer information and direct volunteer resources - Waiver Kiosk: Set up computers on location to help users sign waivers on-site - Website Management: Built-in website builder or integration with third-party site - Weddings/Parties: Software that specializes in weddings, public and private parties - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (150) 4.1 Based on 150 reviews ## Pricing Value for money 4.0 (130) Free Trial [View pricing plan details](https://www.capterra.com/p/164715/ROLLER/pricing/) Enterprise Custom Quote Available It includes: - Unlimited POS/SSK licences - Dedicated Customer Success Manager Premium Contact us for pricing It includes: - 10 POS/SSK licenses - Mobile F&B ordering - Membership agreements - Custom checkout domain Pro Contact us for pricing It includes: - 6 POS/SSK licences - Online accounts - Guest flags & bans - Multiple checkouts - Custom permissions & security - Wristband management Lite Contact us for pricing It includes: - 2 POS/SSK licences - Online checkout - Point of Sale - Party packages - Memberships - Integrated payments - Cashless card integration - Analytics - iQ Value for money 4.0 (130) 4.0 Based on 130 reviews ## Integrations [ Brevo](https://www.capterra.com/p/132996/brevo/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/)[ Tanda](https://www.capterra.com/p/143817/Tanda/)[ Ontraport](https://www.capterra.com/p/220784/Ontraport/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (147) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (147) 4.2 Based on 147 reviews ## User reviews Overall rating 4.2 Based on 150 reviews Filter by rating Counts reflect reviews available in this feed. 5(75) 4(49) 3(12) 2(10) 1(4) Mentioned topic Recent reviews first, then most helpful OM Operations Manager Head of Marketing Operations Manager Head of Marketing Used the software for: 3-5 years ### "Progressive Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2026 Very good now that its all set up. The UX is easy for the custoemr and the business owner. once you know the system you need little help to maintain it Pros They are progressive. They are rolling out enhancements which is great. The system works and rarely has bugs. Bugs are worked out promptly. There support team are easy to contact. Cons The initial set up in the beginning was arduous. I felt left in the lurch and found Roller to step aside and not share the accountability. I lost a year in the set up process and my bill ran despite this. I thought there could have been more humanity there. DO Director Owner Director Owner Used the software for: 1-3 years ### "Roller + API = Better data drive decisions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 4, 2026 Much better recently. If feels like the support channel has now awoken and are getting back to us far quicker Pros Access to the API. Our website is now supercharged and information is driven by Roller data. Take a look for yourself www.westcountrywaterpark.co.uk Cons I have a long list of items we'd like improved. The obvious areas are Are they considering improving the membership features set. For example making it easier for us to run multiple membership types Kal K. Director of Operations Used the software for: 3-5 years ### "Mixed Bag!" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 October 26, 2026 We have gotten used to it. We have come up with lots of work arounds for all the limitations, complicated processes and set ups. We are hoping it will continue to improve and get better, more user friendly, quick checker ins and more new features, like interactive rentals map/floor plan with live occupancy information and integration with TOAST. Pros Overall functionality is solid. It gets the job done. The booking module that overlays on our website is my favorite. Cons #1 Reporting. It is archaic, mismatching, confusing and not accounting friendly. #2 Support. Slow and not very helpful. #3 Single waiver, no multi-waver support. OD Operations Director Operations Director Used the software for: Less than 1 year ### "Happy with our transition to Roller" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 16, 2026 Overall we've had a great experience! We love the look and capabilities of the platform. Support has also been wonderful to work with anytime we have questions. Pros The visitor interface and easy of product set up have been our favorite parts of Roller. From birthday party packages, to memberships, to admission tickets the ease of setting up the items and checkout process has been great. Cons We struggle with merchandise products, inventory reporting, and revenue and admission reporting. The reports do not get very granular to allow us to see bookings by a set series of types, memberships etc. We've figured out some work arounds, but some more detailed reports, with the ability to build out parameters would be helpful. DO Director of Operations Director of Operations Used the software for: Less than 1 year ### "DOO of 2 types of business using roller!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 29, 2026 Great! customer service is 10/10 too! The implementation is great and super helpful. Those assigned to us are supportive and responsive. We appreciate the ease of roller. Pros We do love how it's simple. POS friendly. Office friendly. straight forward on the front end for customers. Discount codes/blocking of dates is easy. Cons A couple limitations with booking over the phone. Registration fee's not being an option. We'd also love to require people to sign off on more terms/conditions/have to agree to more with parties before booking but we have found some ways around that. We also hit some road blocks with customers being able to select a type of party within that party listing but hopefully finding ways around that too :). VO VP of Strategic Planning VP of Strategic Planning Used the software for: Less than 1 year ### "Powerful All-in-One System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 28, 2026 Overall, ROLLER has been a strong operational backbone for our business. It significantly improves efficiency across admissions, waivers, and transactions, and supports a smoother guest experience. Pros ROLLER provides a very streamlined and integrated system for managing operations. The all-in-one functionality—covering ticketing, waivers, POS, and reporting—makes daily management much more efficient. The online booking experience is clean and user-friendly, which helps drive advance sales and reduces friction at check-in. Real-time reporting and analytics are also valuable for tracking performance and making operational decisions quickly Cons Some backend processes can feel rigid, especially when trying to customize workflows or promotions.s. The reporting, while useful, can sometimes lack deeper customization or require extra steps to extract specific insights. Additionally, occasional system lag or delays during peak times can impact front desk efficiency. RE Retail Retail Used the software for: 1-3 years ### "Complicated system" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 April 15, 2026 We have been working with this system for about 3 years now and about every month I find a problem with both POS and Booking manage. Pros Given the frequency and volume of issues encountered on a weekly to monthly basis, I have concerns about the overall effectiveness of this system. Cons Complicated and multiple steps to set up a simple product, Bookings, making any change to a booking, check revenue, checking in/payment process. Fails to connect well with our website/waiver process and location/chrome browser. Latisha J. Manager Used the software for: 3-5 years ### "Do Not Recommend" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 16, 2026 Terrible experience, from the platform not being user friendly to losing customers due to it dropping all memberships after a year to being stuck with slow costumer service that usually leads to us troubleshooting and going to a hard copy by hand because the answer is "no" or "you need to upgrade to the pro version". Our indoor playground has not had a good experience at all with Roller. Pros Not much at all. Especially the fact that Roller caused us to lose 15% of our monthly memberships because it didn't roll over after a year and we had to reach out and ask them to sign up again. Very expensive as well. Cons Overpriced. Terrible costumer service so that issues do not get resolved in a timely manner and the customer is always gone by the time they respond. The answer to any issue is usually "buy the pro version". After a year it deleted the membership accounts and we had to get all members to re-enlist therefore losing a good portion of our costumers. They increased an already high price by 7% this year. Even after severe dissatisfaction they refuse to let us out of our contract for the remainder of the year. PR Propriétaire Propriétaire Used the software for: 3-5 years ### "Roller est un Game Changer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2025 J'adore ce logiciel, il est pour moi une facilité et je ne reviendrai jamais en arrière. Je le recommande a tout le monde Pros Ce logiciel a littéralement transformer notre façon de faire! La gestion du calendrier, des suivi avec les réservations et les waivers Cons Selon moi, il manque certains petits trucs mais ils sont toujours en train de se mettre a jour et c'est vraiment ce qu'il faut! GM General Manager General Manager Used the software for: Less than 1 year ### "Awesome system, a few tweaks to make it perfect!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2025 Overall makes our business run smoother and faster, with less hiccups! The booking system works great, and we haven't had a single double booking! Pros Great customer service, the system is obviously built with business success in mind. It's easy to add products, including special event tickets, and things just make sense! Cons Sometimes have issues with guests using company cards, the system declines for some reason. Also need the ability to add more automated emails based on what the users want to send. [View all Reviews](https://www.capterra.com/p/164715/ROLLER/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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