ROLLER Software

ROLLER Software


4.5 / 5
17 reviews

Who Uses This Software?

ROLLER offers All-in-one software for Attractions, Entertainment & Leisure Venues. POS, Ticketing, CRM, Digital Waivers, Digital Gift Cards, RFID, Analytics and more. Visit us at www.roller.software


Average Ratings

17 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • ROLLER Software
  • roller.software/
  • Founded 2010
  • Australia

About ROLLER Software

ROLLER is a leading all-in-one software suite for attractions, entertainment & leisure venues. Our mission is to help venues manage their operations and improve the customer experience through its innovative market leading modules. Comprised of Ticketing, Point-of-Sale, CRM, Waivers, Gift Cards, Email, Entry Management, Checkouts & more, ROLLER offers venues a whole-of-business solution to help them grow. ROLLER is a modern cloud-based offering with users across 18 countries. www.roller.software


ROLLER Software Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce Integration
  • Electronic Signature
  • Gift Card Management
  • Loyalty Program
  • Multi-Location
  • Restaurant POS
  • Retail POS
  • Returns Management
  • Barcode / Ticket Scanning
  • Concessions Management
  • Customer Data Management
  • Employee Management
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Promotions Management
  • Season Tickets
  • Seating Map
  • Ticket Brokering
  • Ticket Reservations
  • Website Management
  • Attendee Management
  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • Event Management
  • Food & Beverage Management
  • Multi-Facility
  • Reservations Management
  • Resource Management
  • Sales Management
  • Staff Management
  • Customizable Templates
  • Data Export
  • Online Signing
  • QR Codes
  • Searchable Database
  • Status Tracking
  • Waiver Kiosk

ROLLER Software Reviews Recently Reviewed!


Capterra loader

Excellent Customer support, easy to use software

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it.

Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid).

Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.

Cons: Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line).

You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require.

Single use sites should be fine but chains may find this is frustrating.

The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.

Overall: Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.

Even better than we hoped for!

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's functionality is fantastic and provides us with an all-in-one solution to manage our business.

It is easy to use giving us more control and flexibility.

The knowledge base has well written and informative articles.

The staff on the help desk are always happy to assist with any queries or problems and no request goes unanswered.

Our customer experience has improved dramatically with online bookings increasing exponentially.

Cons: I honestly can't think of anything I don't like about ROLLER.

If there is ever anything that doesn't quite meet our requirements, they listen to our problem and address it either by helping us find an alternative solution or by creating a feature request.

Overall: ROLLER are extremely professional and hardworking and dedicated to providing the very best product they possibly can.

I would highly recommend them!

Capterra loader

The Leader In Entertainment Centre POS

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The Roller platform has revolutionised the entertainment centre industry providing Urban Xtreme with an enhanced customer experience and features that provide the company with an increase in revenue. The platform has been designed with ease of use in mind increasing the throughput of patrons that can be processed at the POS, as well as increasing conversions at online checkouts. The team at Roller is constantly innovating the platform to provide an ongoing flow of new and exciting features.

Cons: The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome

Vendor Response

by ROLLER Software on November 28, 2018

Thanks for your feedback, Matthew. We appreciate it.

Roller Software Review

Dec 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's ability to grow and it's use of customer experience and requirements to improve their software to meet it's clients needs, as opposed to other companies who would improve their system based solely on what they thought was best.

Cons: Lack of reporting facilities. Overall summaries of trade, customer footfall, graphics etc would be very helpful, with Only fault on an otherwise fantastic system.

Overall: Customer efficiency, customer shopping experience, customer satisfaction, business operating improvements, booking accuracy, booking records.

ROLLER Review

Dec 20, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: *User friendly.

*Product configuration is easy to use and adaptable.

*Customer service/communication tools are useful such as forms, Inbox and activity uses, email and call log.

*POS/Doorlist is user friendly and easily adaptable from the back end.

Cons: *Reporting system is basic and conflicting at times. Despite having a page for building reports, this does not work.

*New features are generally an additional charge even if customers are on a premium package. e.g Recurring passes etc. In my opinion some new features are tools that should have been available as standard anyway rather than sold as a new feature.

Using Roller as a trampoline park

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: - We really like the Roller support (quick responses, solution oriented feedback)

- Roller understands our business and you can experience that expertise in the software

- Roller releases new features quite often and "thinks ahead of the market"

Cons: - language translations are currently not available for every feature (Roller is working on that)

- some stability issues with the payment providers (Adyen in our case)

Overall: If you are fluent in English and have a trampoline park Roller is at the moment the best "off-the-shelf" software in my opinion.

Especially the customer service (support and integration) does an ace job

Good system, although missing a few features

Dec 05, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use - Roller is very easy to use.

Reliability - once a product/session has been set up, you don't need to do anything else, no worry of issues with capacity, etc.

Cons: Some basic features are lacking and the time frame and price for new features is too much.

Overall: Great system, amazing customer service, with the lack of features letting down the software. Overall, I like the system.

A simple and easy intergration!!

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use. Products can be uploaded within minutes. You can start selling instantly!

Cons: It does a while for you to familiarize yourself with how to use the software. Maybe it's because there are so many amazing features.

Overall: I'm so glad we chose Roller as our software provider. They provide excellent customer support and i would recommend Roller to any business.

Great solution network wide!

Nov 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Great onboarding system with attentive and committed staff. Soft ware is logical and easy to use for both the customer and staff while the actual system and complex and always developing to keep up with ever changing digtial demands.

Cons: Basic features are considered additional, a lot of these would be unnecessary with the development of an API.

Overall: Overall the experience has been positive, any challenges or dificulties were managed in a professional and friendly manner.

Vendor Response

by ROLLER Software on November 28, 2018

Hi Steven. Thank you for your feedback.

Roller Software - Go Air Cardiff

Dec 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Find it really easy to use. Can pick up the background of Roller easily and simple to figure out. Roller support is really efficient in response time too.

Cons: Maybe were not getting the most of of all features that we pay for currently. Would love to get in contact with the team to discuss how to get more out of it.

Roller has been a revelation.

Dec 04, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: POS and Reports. Flexibility in customising products.

Cons: Sometimes the system is a little slow.

Overall: Overall we are happy with the software

Roller Review

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Roller is really easy to use and straight forward - really impressed, we were using ez-runner previously and roller is in a totally different league. Also roller are always improving and listening to the customer. The customer service is excellent too.

Cons: Sometimes the waivers coming through to the system is slow

Overall: An excellent system that makes our business run a lot smoother and more professional.

Capterra loader

Easy, Fast and efficient

Dec 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Roller allows easy modification to best suit your venue and business. From the moment of talking with CSR, we were sold on what the system could do. Our project manager, has been excellent in helping build the software to support our business. All issues have been resolved super fast, and with a direct line of communication from the start. The fully customizable customer checkouts is a massive PLUS!

Cons: Whilst modifications are easier to do than a lot of other softwares, I do feel as though this came at a cost of how much modification you can do.

Overall: Roller has allowed us to fully go online. With all parties and jump sessions going online boasting our income from customers who are now able to book their favourites any time!

Capterra loader

Overall great product and company to deal with.

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy of use. Able to train up staff very quickly. Not a complicated system.

Cons: Very little I don't like as they are always on the other end of a phone call for advice.

Overall: I feel the benefits of being able to produce gift cards and track balances now we have implemented it.

The customer support are exceptional. Always a pleasure to speak to and always find a rapid solution to help you out.

FOBX - Marketing Manager

Dec 21, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love the segmentation tool, it's perfect in allowing the business to utilise customer data for marketing purposes.

Cons: I would love to see flexibility in the templates used, as sometimes small easy changes can make an immediate positive impact on a business e.g. change of text in the template etc

Overall: Really enjoy using it.

Capterra loader

Great Management system

Dec 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Roller has wide range of services from booking, reports, integrations with Google analytics, etc.

Also support team are really good and helpful. I've worked with 3 different management software so far and Roller is my favourite.

Cons: Loyalty cards which they are working on it

Powerful software with ease of use and productivity at the forefront

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Cloud based, customizable webstore checkouts that allow us to host on our site, constant platform updating based off client recommendations

Cons: Gift cards need to be categorized as a product that can be discounted like any other.

Overall: We have been thrilled with making the switch to Roller. They listen to us as clients and our ideas are valued and have been put to action to improve their software and our end user experience!