# ROLLER Pricing 2026 | Capterra > Learn more about ROLLER pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/164715/ROLLER/pricing --- # Pricing for ROLLER [4.2 (146)](https://www.capterra.com/p/164715/ROLLER/reviews/) Write a Review! ## [ROLLER](https://www.capterra.com/p/164715/ROLLER/) has **4** pricing plans - Yes, has free trial - No free version **Credit Card Required:** No **Discount:** Information not available ### Enterprise Custom Quote Available Enterprise plan includes: - Unlimited POS/SSK licences - Dedicated Customer Success Manager ### Premium Contact us for pricing Premium plan includes: - 10 POS/SSK licenses - Mobile F&B ordering - Membership agreements - Custom checkout domain ### Pro Contact us for pricing Pro plan includes: - 6 POS/SSK licences - Online accounts - Guest flags & bans - Multiple checkouts - Custom permissions & security ### Lite Contact us for pricing Lite plan includes: - 2 POS/SSK licences - Online checkout - Point of Sale - Party packages - Memberships ## Popular alternatives to [ROLLER](https://www.capterra.com/p/164715/ROLLER/) Looking to learn more about Venue Management software similar to ROLLER? 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Pricing RatingN/A Value For Money[4.0(146)](https://www.capterra.com/p/164715/ROLLER/reviews/) Pros Cons [Read All 146 Reviews](https://www.capterra.com/p/164715/ROLLER/reviews/) Read Full Reviews Below Tish J. Manager Entertainment, 1-10 employees Used the software for: 2+ years ** Overall Rating 2.0 ** Ease of Use 2.0 Customer Service 1.0 Features 2.0 Value for Money 1.0 Reviewer Source Source: Capterra March 14, 2026 "Do Not Recommend" **Overall:** Terrible experience, from the platform not being user friendly to losing customers due to it dropping all memberships after a year to being stuck with slow costumer service that usually leads to us troubleshooting and going to a hard copy by hand because the answer is "no" or "you need to upgrade to the pro version". Our indoor playground has not had a good experience at all with Roller. **Pros:** Not much at all. Especially the fact that Roller caused us to lose 15% of our monthly memberships because it didn't roll over after a year and we had to reach out and ask them to sign up again. Very expensive as well. **Cons:** Overpriced. Terrible costumer service so that issues do not get resolved in a timely manner and the customer is always gone by the time they respond. The answer to any issue is usually "buy the pro version". After a year it deleted the membership accounts and we had to get all members to re-enlist therefore losing a good portion of our costumers. They increased an already high price by 7% this year. Even after severe dissatisfaction they refuse to let us out of our contract for the remainder of the year. Vendor Response By ROLLER Software on March 31, 2026 Thank you for taking the time to share your experience — we're truly sorry for the frustration and disruption this has caused your business. We understand how deeply the loss of memberships impacts both your revenue and the trust your customers place in you. Your concerns about response times, pricing, and the challenges navigating our platform are also heard, and we sincerely regret that our support team wasn't able to resolve these issues more quickly and effectively. This is not the experience we want for any of our customers, and we'd like the opportunity to make things right. Please reach out to us directly at success@rollerdigital.com so we can personally review your account and work toward a resolution. Alistair C. Founder CEO Hospitality, 11-50 employees Used the software for: 2+ years ** Overall Rating 1.0 ** Ease of Use 5.0 Customer Service 1.0 Features 5.0 Value for Money 2.0 Likelihood to Recommend 10% 1/10 Reviewer Source Source: Capterra December 4, 2025 "Started strong, but support and value have fallen off a cliff" **Overall:** ROLLER started as a promising, well-supported solution, but the decline in customer success and the way basic tools are locked behind higher tiers mean I’d really struggle to recommend it now – in fact, we’re actively trying to move off the platform, and predictably our customer success manager has gone silent on us yet again. **Pros:** I’m giving ROLLER 1 star, and it’s not because the core product is useless – it’s because the overall experience has gone sharply downhill. When we first started with ROLLER, it actually felt like a great product with solid support. Onboarding was smooth, there was a lot of hand-holding, and it felt like we had real partners helping us get set up for success. On the positive side, that original promise is still visible in the capacity management and price rules, which are genuinely good. They’re flexible, fairly intuitive, and make it easy to manage sessions, peak/off-peak pricing and promos. Day-to-day operations are fine once everything is configured. **Cons:** Customer success has basically disappeared. Where we once had responsive help, our customer success managers now often go completely quiet on important questions, or take so long to reply that the issue is no longer relevant. For software at this price point, being ghosted like that is unacceptable. Basic marketing integrations are paywalled. Meta and TikTok pixels are treated as “premium” features, even though ROLLER already earns commission on sales going through the system. Penalising venues for trying to generate more revenue via paid marketing feels backwards. Poor value compared to alternatives. There are other platforms where these “premium” features are included as long as you’re using their system, which makes ROLLER’s upsell model feel out of touch and bad value for money. **Switched From:** [GlobalTix](https://www.capterra.com/p/202594/GlobalTix/) **Reasons for Switching to ROLLER:** Needed an improved capacity management system. Vendor Response By ROLLER Software on December 15, 2025 Hi Alistair - Thank you for taking the time to share such a detailed review. We’re truly sorry to hear that your recent experience with ROLLER hasn’t reflected the level of service and value you received when you first came onboard. Your feedback highlights areas where we’ve clearly fallen short, and we'd appreciate the opportunity to address them. A member of our team will reach out promptly to discuss with you. [Read All 146 Reviews](https://www.capterra.com/p/164715/ROLLER/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)