# ROLLER Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ROLLER the right Venue Management solution for you? Explore 146 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164715/ROLLER/reviews --- ROLLER 4.2 (146) [View alternatives](https://www.capterra.com/p/164715/ROLLER/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of ROLLER Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews ME Maddison E Events CoordinatorEntertainment, 201 - 500 employeesUsed the software for: More than 2 years. “The ability to identify payments linked to specific bookings and guest accounts, track spending over time, and issue refunds easily has played a critical role in streamlining our operations and improving the guest experience. While Roller isn’t fully customisable, we’ve appreciated how tailored solutions and thoughtful adaptations have been introduced to better suit the unique needs of our business and how we sell our products.“ September 19, 2025 Alistair C Founder CEOHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “ROLLER started as a promising, well-supported solution, but the decline in customer success and the way basic tools are locked behind higher tiers mean I’d really struggle to recommend it now – in fact, we’re actively trying to move off the platform, and predictably our customer success manager has gone silent on us yet again.“ December 4, 2025 FS Fitria S Tourism AttractionSports, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is stable, the schedule-based setup makes peak/off-peak ticketing straightforward, and managing parties, capacity, and vouchers/gift cards is efficient.“ September 25, 2025 Alistair C Founder CEOHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “There are other platforms where these “premium” features are included as long as you’re using their system, which makes ROLLER’s upsell model feel out of touch and bad value for money.“ December 4, 2025 SM Shweta M Events CoordinatorConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Having bookings, guest details, and transactions in one system improves visibility and reduces manual follow-ups.“ December 16, 2025 DC David C Managing DirectorLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: More than 2 years. “It’s horrifically overpriced. Plus should have the ability like GoCardless to run membership Direct Debits in a super easy way, so as if debit cards change through being lost or stolen or get updated then we are still able to receive payments from the customers account.“ September 18, 2025 FS Fitria S Tourism AttractionSports, 11 - 50 employeesUsed the software for: More than 2 years. “Adding Price Rule support (or an equivalent) to Legacy, plus a bit more flexibility in promo conditions and email-template customization, would make ROLLER excellent end-to-end.“ September 25, 2025 TJ Tish J ManagerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “After a year it deleted the membership accounts and we had to get all members to re-enlist therefore losing a good portion of our costumers.“ March 14, 2026 ## Showing most helpful reviews Showing 1-25 of 146 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mason Y. Sr. IT Systems Analyst Entertainment Used the software for: 1-2 years ### "Feature-Rich Platform Built for Growing Venues" December 16, 2025 4.0 ROLLER is a powerful, reliable platform that continues to evolve in meaningful ways. It’s well-suited for venues that need strong operational tools, clear reporting, and dependable payment processing. The team is forward-thinking, and while there are occasional growing pains as the company scales, the overall value and long-term direction of the product are excellent Pros I’ve been using the ROLLER platform for over five years and have consistently been impressed with how forward-thinking the company is. ROLLER stays ahead of the curve by regularly releasing new features that genuinely improve day-to-day operations and back-office workflows, especially around accounting and reporting. The support team is knowledgeable and helpful, and I appreciate how ROLLER has expanded its support options over time, making it easier to get assistance when needed. Communication around product releases and new features is also very clear, which makes adoption and training much smoother. Payment processing is a standout feature. The reporting is detailed, transparent, and easy to understand, making it simple to track funds and reconcile transactions. Cons Support response times can occasionally be slower than ideal for urgent issues. While ROLLER is clearly growing and scaling, there are moments where faster turnaround would make a big difference, especially for time-sensitive operational needs. Switched from [Aluvii](https://www.capterra.com/p/159012/Aluvii/)[CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) ROLLER is an all-in-one platform with a modern UI that’s easy to learn from the ground up. Review Source Response from ROLLER Software December 17, 2025 Hi Mason, Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly grateful that you’ve been with ROLLER for over five years, and it’s wonderful to hear that our continued focus on innovation, product enhancements, and clear communication has had a positive impact on your operations. We also appreciate your feedback regarding support response times. As we continue to grow, scaling our support operations to meet the needs of all customers is a top priority. Your insight helps us identify where we can continue improving. Thank you again for your trust, partnership, and kind words. CW Cameron W. Director Entertainment Used the software for: 6-12 months ### "Roller saved my Business." November 4, 2025 5.0 Roller literally saved our business when our previous POS supplier switched us off just as school holidays were starting. Operating a Trampoline Adventure Park, this was catastrophic to our business. After being referred to Roller by a friend of ours, Rollers amazing team were able to get us set up and operating ON THE SAME DAY. Still to this day, their platform has yet to fail us ( as the previous POS company did time and time again ), and their ongoing training and support have simply been amazing. Pros Easy user interface face / platform, Unbelievable personalized support, Great value. Secure, Prompt Payment processing and waiver system. Cons I am yet to find an issue with Roller. The only problem we had was not utilizing their system first. Switched from [VenueSumo](https://www.capterra.com/p/10018718/VenueSumo/) We were let down by Venue Sumo, Their platform constantly had issues with waviers, restrictions, plus they just switched us off in the middle of trade before a peak period. Roller have literally changed our world. Saved us with a Proven, Reliable platform and support network. Review Source Response from ROLLER Software November 12, 2025 Hey Cameron, Thank you so much for sharing your incredible experience! We’re thrilled to hear that ROLLER could step in and support your business when you needed it most, and that our platform and team have continued to deliver reliability and value. We’re proud to be part of your success story and look forward to helping your park thrive for years to come! HS Heather S. Director of Operations Entertainment Used the software for: Less than 6 months ### "DOO of 2 types of business using roller!" April 28, 2026 5.0 Great! customer service is 10/10 too! The implementation is great and super helpful. Those assigned to us are supportive and responsive. We appreciate the ease of roller. Pros We do love how it's simple. POS friendly. Office friendly. straight forward on the front end for customers. Discount codes/blocking of dates is easy. Cons A couple limitations with booking over the phone. Registration fee's not being an option. We'd also love to require people to sign off on more terms/conditions/have to agree to more with parties before booking but we have found some ways around that. We also hit some road blocks with customers being able to select a type of party within that party listing but hopefully finding ways around that too :). Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/)[iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing ROLLER about 8 other softwares - we are required to use roller for our FEC though so keeping them consistent across both companies is best. Switched from [The Studio Director](https://www.capterra.com/p/92419/The-Studio-Director/)[Checkfront](https://www.capterra.com/p/99249/Checkfront/) We needed something more geared toward events AND tickets vs just ticketing. or just classes. Review Source CJ Cassidie J. Retail Retail Used the software for: 1-2 years ### "Complicated system" April 14, 2026 1.0 We have been working with this system for about 3 years now and about every month I find a problem with both POS and Booking manage. Pros Given the frequency and volume of issues encountered on a weekly to monthly basis, I have concerns about the overall effectiveness of this system. Cons Complicated and multiple steps to set up a simple product, Bookings, making any change to a booking, check revenue, checking in/payment process. Fails to connect well with our website/waiver process and location/chrome browser. Review Source Response from ROLLER Software April 21, 2026 Hi Cassidie, Thank you for taking the time to share this feedback. Three years is a significant partnership, and we genuinely want it to be a positive one for your team. We hear your frustration with the complexity around bookings, revenue reporting, check-in, and your website/waiver integration. These are core workflows, and they should feel intuitive, not burdensome. Our Customer Success team has been in touch and remains committed to working through these pain points with you. Please don't hesitate to reach out directly, and we'll make sure the right people are involved! TJ Tish J. Manager Entertainment Used the software for: 2+ years ### "Do Not Recommend" March 14, 2026 2.0 Terrible experience, from the platform not being user friendly to losing customers due to it dropping all memberships after a year to being stuck with slow costumer service that usually leads to us troubleshooting and going to a hard copy by hand because the answer is "no" or "you need to upgrade to the pro version". Our indoor playground has not had a good experience at all with Roller. Pros Not much at all. Especially the fact that Roller caused us to lose 15% of our monthly memberships because it didn't roll over after a year and we had to reach out and ask them to sign up again. Very expensive as well. Cons Overpriced. Terrible costumer service so that issues do not get resolved in a timely manner and the customer is always gone by the time they respond. The answer to any issue is usually "buy the pro version". After a year it deleted the membership accounts and we had to get all members to re-enlist therefore losing a good portion of our costumers. They increased an already high price by 7% this year. Even after severe dissatisfaction they refuse to let us out of our contract for the remainder of the year. Review Source Response from ROLLER Software March 31, 2026 Thank you for taking the time to share your experience — we're truly sorry for the frustration and disruption this has caused your business. We understand how deeply the loss of memberships impacts both your revenue and the trust your customers place in you. Your concerns about response times, pricing, and the challenges navigating our platform are also heard, and we sincerely regret that our support team wasn't able to resolve these issues more quickly and effectively. This is not the experience we want for any of our customers, and we'd like the opportunity to make things right. Please reach out to us directly at success@rollerdigital.com so we can personally review your account and work toward a resolution. Alistair C. Founder CEO Hospitality Used the software for: 2+ years ### "Started strong, but support and value have fallen off a cliff" December 4, 2025 1.0 ROLLER started as a promising, well-supported solution, but the decline in customer success and the way basic tools are locked behind higher tiers mean I’d really struggle to recommend it now – in fact, we’re actively trying to move off the platform, and predictably our customer success manager has gone silent on us yet again. Pros I’m giving ROLLER 1 star, and it’s not because the core product is useless – it’s because the overall experience has gone sharply downhill. When we first started with ROLLER, it actually felt like a great product with solid support. Onboarding was smooth, there was a lot of hand-holding, and it felt like we had real partners helping us get set up for success. On the positive side, that original promise is still visible in the capacity management and price rules, which are genuinely good. They’re flexible, fairly intuitive, and make it easy to manage sessions, peak/off-peak pricing and promos. Day-to-day operations are fine once everything is configured. Cons Customer success has basically disappeared. Where we once had responsive help, our customer success managers now often go completely quiet on important questions, or take so long to reply that the issue is no longer relevant. For software at this price point, being ghosted like that is unacceptable. Basic marketing integrations are paywalled. Meta and TikTok pixels are treated as “premium” features, even though ROLLER already earns commission on sales going through the system. Penalising venues for trying to generate more revenue via paid marketing feels backwards. Poor value compared to alternatives. There are other platforms where these “premium” features are included as long as you’re using their system, which makes ROLLER’s upsell model feel out of touch and bad value for money. Switched from [GlobalTix](https://www.capterra.com/p/202594/GlobalTix/) Needed an improved capacity management system. Review Source Response from ROLLER Software December 15, 2025 Hi Alistair - Thank you for taking the time to share such a detailed review. We’re truly sorry to hear that your recent experience with ROLLER hasn’t reflected the level of service and value you received when you first came onboard. Your feedback highlights areas where we’ve clearly fallen short, and we'd appreciate the opportunity to address them. A member of our team will reach out promptly to discuss with you. SB Steve B. General Manager Entertainment Used the software for: 6-12 months ### "Awesome system, a few tweaks to make it perfect!" December 18, 2025 5.0 Overall makes our business run smoother and faster, with less hiccups! The booking system works great, and we haven't had a single double booking! Pros Great customer service, the system is obviously built with business success in mind. It's easy to add products, including special event tickets, and things just make sense! Cons Sometimes have issues with guests using company cards, the system declines for some reason. Also need the ability to add more automated emails based on what the users want to send. Switched from [Clubspeed](https://www.capterra.com/p/211057/Clubspeed/) We were having issues with the antiquated system, and experiencing double bookings frequently. Review Source Response from ROLLER Software December 23, 2025 Hi Steve, Thanks so much for the thoughtful review! We’re thrilled to hear ROLLER is helping your business run smoother and that the booking system is working reliably for you. We really appreciate the feedback around company card declines and automated emails—those insights are invaluable and help guide what we improve next. Thanks again for taking the time to share your experience! KH Kimberly H. Corporate Director of Administration Entertainment Used the software for: 6-12 months ### "Rolling Smoothly with Roller POS!" September 27, 2025 5.0 We've been using the Roller POS system and have been thoroughly impressed with its performance and user-friendly design. One of the standout features is its ease of use—both staff and management quickly adapted to the system with minimal training, which helped streamline our day-to-day operations. The real-time reporting capabilities are another major advantage. Having instant access to up-to-date sales and performance data allows us to make informed decisions quickly, helping to improve both efficiency and customer service. Additionally, guests have consistently given positive feedback about the online checkout experience. The process is straightforward, intuitive, and hassle-free, which greatly enhances the overall customer experience and helps drive repeat business. Overall, Roller provides a reliable, efficient, and user-friendly POS solution that supports both operational needs and guest satisfaction. Pros Ease of use for team and guests creating new tickets is a breeze guests find check out easy to use Real time reporting Cons So far, I haven't found anything I don't love about the platform Only thing I wish we could control more is designing the emails we send to guests for confirmations Switched from [CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) Guests ease of use is better, better integrations for our Arcade Center edge was very clunky and outdated Roller has and updated modern feel Review Source Response from ROLLER Software October 15, 2025 Kimberly, thank you so much for your thoughtful feedback! We’re thrilled to hear that both your team and guests are finding ROLLER easy to use and that our real-time reporting is helping you make quick, informed decisions. We appreciate your suggestion about greater email design control—it’s valuable feedback that we’ll share with our product team as we continue to enhance the platform. JW Jared W. District Manager Entertainment Used the software for: 6-12 months ### "Empty Promises" September 26, 2025 2.0 Overall, I'm not impressed. Things constantly change on this platform and it's difficult to keep up with all of the changes. For the astronomical fees Roller charges, support should be better and more consistent with solving issues AND on boarding. This platform has the ability to be GREAT for GM's and owners but the compatibility lacks with what GM's and owners are looking for. Pros \- Online portal for customers. - Add on's for jump time and party packages make it easy for parents to know what we have thats an additional add on. - Easy check in process with online tickets. Cons \- Reporting isn't consistent or accurate. - Training now going remote eliminates the ability to get ahead of issues. - No clock in/ out feature to help GM's track their #1 expense that is within their control... THEIR PAYROLL! - Support center is a joke. I've had to figure out CC processor issues every week with no help from Roller support. - Trainer didn't take training at MY pace, and assumed I have looked at the system before ever being introduced to it. - Transitioning from one system to the other SHOULD NOT be as difficult as it was with C.E. Waivers didn't carry over. Gift card numbers went missing. It was a horrible transition. - Birthday party reporting... HORRIBLE!!! Should be able to scroll between months to make running audits easier. Switched from [CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) Ownership change and corporate forces all new franchises to switch to Roller. Review Source Response from ROLLER Software October 6, 2025 Hi Jared, Thank you for taking the time to share such detailed feedback. We're glad to hear you found the online portal, add-ons, and check-in process helpful for your guests. We’re sorry to learn about the challenges you faced with reporting, training, and support. I've forwarded this feedback to the customer success team and a member of the team will reach out to you asap. Thanks again for your feedback! JM Jake M. Director of Adventure Entertainment Used the software for: 1-2 years ### "Roller makes the attractions industry a total breeze" August 29, 2025 5.0 From the start, I believe Roller has been the best choice for our company, as they have consistently addressed all issues we have faced, and guided us through the set up process. Employees have picked up on Roller without much issue at all. Pros The vast majority of Roller's apps and features are very intuitive, which makes training a total breeze for new hires, and helps manage the day to day operations of an attraction fairly easy. Cons Prices and fees are high, which is what you get for a top tier product. Moreover, I would say there are some features missing in terms of translation that would really help in multilingual environments. Alternatives considered [Clubspeed](https://www.capterra.com/p/211057/Clubspeed/) Reason for choosing ROLLER More refined system, less negotiation necessary to meet desired price. Review Source Response from ROLLER Software September 3, 2025 Jake, thanks so much for taking the time to leave a review. We’re glad to hear ROLLER has been easy for your team to pick up and helps with day-to-day operations. We appreciate your feedback on pricing and multilingual features. Our product team is always working on improvements, and your input is really valuable. We’re delighted you chose ROLLER and look forward to supporting your continued success! HL Heather L. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Inexpensive but hare to use." July 11, 2024 2.0 It has been a mostly negative experience for myself, my team, and many of my customers. Pros The cost is the reason we are still with roller. Cons You probably won't want to use my review. I find roller much more difficult to use that other software we have used. The price point is the only reason we are still using roller. Because it is less expensive than other platforms we deal with the difficulties it presents. I think it is confusing for our customers. The reporting causes us much grief. We have not been able to find good customer support. I think the time difference makes it a little hard. People are nice once we get a hold of someone. The new progressive checkout is causing us lots of stress. It just doesn't work with how we have been doing things. We still aren't sure how we will make it work and I think it will cost us some customers because it is hard on the check out side. We get so many calls from customers that we have to help through buying the tickets. I don't always feel sorry for my employees that are using it all the time. The feel frustrated a lot. I'm sorry this is so negative. However, I own a business and I appreciate honest feedback from customers. I am letting you know this as if you changed a few things I think your system would be much better. I know that's easier said than done. Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) We were looking for something that had a membership option (season passes) for our guests. We liked Checkfront a lot better. It is more expensive. Review Source Response from ROLLER Software July 31, 2024 Heather, thank you for taking the time to share your detailed feedback. We genuinely appreciate your honesty and understand the importance of listening to our customers to improve our services. We're sorry to hear about the difficulties you've experienced with ROLLER. Your feedback is invaluable, and we'd like to address your concerns directly. Our Regional Support Lead will be in touch shortly, however if you don't manage to connect, please reach out to me directly (contact details shared privately). We are committed to improve your experience moving forward. MR Marvin R. CEO Entertainment Used the software for: 6-12 months ### "The one and only" February 5, 2024 5.0 I Love to Work with ROLLER. Im really Happy all Problems could be solved in the past within a short period. The 24/7 Hotline is perfect for any critial bug Pros A big Feature Range which can handle every venue Business. The Support ist amazing i really Love the contact to the Support they do an amazing Job. Cons For Germany venues is has much workarounds to Deal with its Not yet translated in the Backend. I Hope for more Features that also Covers German vendors Like DATEV or better invocing Switched from [eTermin](https://www.capterra.com/p/188696/eTermin/)[bookingkit](https://www.capterra.com/p/148805/Booking-System-for-Leisure-Activity-Providers/)[Belbo](https://www.capterra.com/p/212416/Belbo/)[Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) In our Situation WE tested a Lot of booking systems and Roller offers the best Pricing with a big Feature range Review Source Response from ROLLER Software February 9, 2024 Marvin, thank you for your glowing review! We love to hear that ROLLER is helping support your business and that you've had great experience with our support team. Please make sure to submit or vote on feature ideas in our product roadmap in the app so we know what's most important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback AE Ashley E. Operations Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Not perfect, but getting there." September 18, 2025 4.0 Rough at first, but the Help Center and our Senior Customer Seccuess Manager have been incredibly helpful in getting us over our obstacles. Pros I like having one system that serves my company's needs. All our sales can be found under one reporting platform. Cons That the program focuses on Bookings as a whole and bundles all items together. It is tricky to see our products individually to track their success. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) We could not track our Retail or F&B sales Review Source Response from ROLLER Software September 26, 2025 Ashley, thank you for your feedback and for sharing your experience. We’re glad to hear ROLLER has helped centralize your sales reporting and that our Help Center and Customer Success team have supported you along the way. We also appreciate your input around tracking products individually, that’s valuable feedback for us as we continue to improve reporting flexibility. Please be sure to submit or vote on features in our product roadmap so we know what's most important to you: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback. EK Eric K. Owner Entertainment Used the software for: 2+ years ### "Take Your Business to its next level with Roller" September 23, 2025 5.0 Fantastic. Everyone who we have encountered at Roller is excellent, and does a great job. We recommend Roller to many others as well given its superior product. Pros Roller is very simple to use for our team members and to administer. Customer support is excellent. Presentation to guests is excellent. Cons Very simple: Too many bugs. It appears that when new versions / updates come out, other items break, meaning that there needs to be more testing before rolling out new versions. Takes too long for bugs to get resolved as well. Also, it would be nice having a relationship manager again, as that recently went away. Review Source Response from ROLLER Software September 26, 2025 Eric, thank you for such positive feedback and for recommending ROLLER to others. We’re delighted to hear it’s simple for your team to use and that our support and guest experience have been excellent. We also appreciate your honesty around bugs and updates. We know how disruptive these issues can be, and your feedback helps us improve how we test and resolve them. We’ve also noted your comments about account management and will review how we can better support you in that area. Thanks again for sharing your experience and for being such a strong advocate for ROLLER. CP Carrie P. General Manager Entertainment Used the software for: 1-2 years ### "Not Bad!!" September 23, 2025 4.0 Pretty good, you can navigate it easily when you know what you are doing and it was easy to learn, and you can go back and find old tickets Pros Its easy to navigate, the side bar makes it easy to find where you wabt to go and get back to where you were, its also easy to add waivers to an event Cons The multiple steps to add product to your menu, i forget where i am and do sone steps over ajd over again Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Company decision, i just do what they want Review Source Response from ROLLER Software September 26, 2025 Carrie, thank you for sharing your feedback. We’re glad you find ROLLER easy to navigate and helpful for tasks like adding waivers and finding past tickets. We also hear your comments on the steps to add products, and we’ll use this input as we continue working to make setup simpler and more streamlined. We appreciate you taking the time to share your experience with us. AH Aiyanna H. AGM Entertainment Used the software for: 1-2 years ### "Great system when you know what you are doing" September 23, 2025 5.0 Overall I have had a good experience and I like that it constantly updates. Especially with parties, as that’s my area within the company I work for. Pros That when a new problem arises or idea shortly after there is an update. Whenever I think totaled hm we need this, we then get a notification. Cons I can’t think of anything at the moment. So far both pos and venue manger have been pretty useful and work hand in hand with each other. Review Source Response from ROLLER Software September 30, 2025 Aiyanna, thank you for sharing your feedback. We’re glad to hear you’ve had a good experience with ROLLER and that updates have been helpful, especially for parties. We love to hear that both POS and Venue Manager are working well together for your team. We appreciate you taking the time to leave a review! AD Alexis D. Events Lead Events Services Used the software for: 1-2 years ### "Roller Review" September 23, 2025 4.0 My overall expertise with roller I would rate a 6.5 , if they had better customer support I would rate higher. Pros I like the fact it’s easy to use , my favorite is playground mode. Which gives you the option to book parties / group booking etc. while in training. Cons The least thing I like about roller is that customer support is not the best when it comes down to tracking purchases etc. Review Source Response from ROLLER Software September 30, 2025 Alexis, thank you for sharing your feedback. We’re glad to hear you find ROLLER easy to use and that playground mode has been especially helpful for training and group bookings. We’re sorry to hear support hasn’t met your expectations- we’ve invested heavily in improving our support team over the last 12 months and also now offer 24/7 global live chat and phone support to provide faster, more reliable help. We appreciate your feedback and will keep working to improve your experience. SV Sudheer V. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Director of operations" September 18, 2025 3.0 meh! could. be better for much cheaper. Definitely on the expensive side that does not help small businesses Pros ease of use. UI is really great. some of the reporting is good but should be tighter integration with others Cons reporting sucks. there should be more insights and reports that should year over year comparsion, revisits etc Review Source Response from ROLLER Software September 26, 2025 Sudheer, thanks so much for taking the time to share your honest feedback. We’re glad you find the ease of use and UI helpful, and we hear your concerns around reporting and pricing. Insights like year-over-year comparisons and revisit tracking are important, and feedback like yours helps guide our product improvements. Please be sure to submit or vote on features in our product roadmap so we know what's most important to you: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback CH Callum H. Managering Director Entertainment Used the software for: Less than 6 months ### "Over view of roller " September 24, 2025 4.0 Good would recommend as it have helped massively with managing guest and the session no problem at all Pros The way it handles guest and the easy use of it can be hard to set up some activities if it over laps other sessions Cons Cards machines are always playing up and seems to hate the internet and disconnect all the time but have now hard wired them in Review Source Response from ROLLER Software September 30, 2025 Callum, thank you for sharing your feedback. We’re glad to hear ROLLER has helped you manage guests and sessions more easily. We’re sorry to hear about the issues you’ve had with card machines disconnecting, it sounds like hardwiring has helped, but we know how frustrating that experience can be. We appreciate you taking the time to share your experience with us. GS Gregory S. Vice President of Operations Entertainment Used the software for: 2+ years ### "Rolling with Roller" July 5, 2024 5.0 Pros The ease of use, deployment and customer service for our onboarding made ROLLER a pleasant and profitable journey. Cons There isn't much to dislike. ROLLER puts me in the driver seat of my businesses and allows me to make data based decisions to grow and operationalize efforts to become more efficient. Review Source Response from ROLLER Software July 29, 2024 Gregory, thank you for sharing your positive experience with ROLLER! We are delighted to hear that the ease of use, smooth deployment, and customer service made your onboarding process a pleasant and profitable journey. We understand the importance of seamless online transactions, and it’s great to hear that ROLLER has addressed the challenges you faced previously. AD Angie D. Owner Child Day Care Services Used the software for: 2+ years ### "Over all good experience " July 6, 2024 3.0 It takes while to you learn to use it. If can help us over the phone or online talk will be much quicker help us fix problems. Emailing to explain the problems really frustrated me. Anyway all staffs are nice Pros Online booking is very good, customer can make booking any timeand Pos is easy to use and set up Cons Fee too high, can not block American express and we need to email about our problems (this is really not good for people with bad english writing skills) Review Source Response from ROLLER Software July 29, 2024 Angie, thanks so much for taking the time to leave your feedback. We're delighted to hear that you're enjoying the POS and online booking features 0 we understand how important it is to allow customers to book around the clock. I wanted to let you know that if you're using ROLLER Payments, we can absolutely block American Express as a payment method for you - please just contact our support team by phone, available to all our customers 24/7. US Phone +1 213 929 5385 UK Phone +44 20 3514 1011 AU Phone +61 3 8103 3032 AA Aadil A. Head of IT Entertainment Used the software for: 1-2 years ### "All in one System for Entertainment industry" July 3, 2024 4.0 Overall the support is great and the updates to the features are taken care of. However, it would be great if minor customization can be accommodated depending on business requirements. Pros ROLLER app is very intuitive and easy to use and administer. Works really well as a SAAS product even at the Point of Sale. All areas such as F&B and waiver are well integrated to consider the app as an All in one solution. Cons If there are multiple venues, it becomes a hassle to manage as they are independently managed and administered. HQ can solve the problem but can be an additional cost. Alternatives considered [Parafait](https://www.capterra.com/p/206328/Parafait/) Reason for choosing ROLLER Features offered, and a great UI. Review Source Response from ROLLER Software July 4, 2024 Aadil, thank so much for leaving your review. We're thrilled to hear you find ROLLER intuitive and easy to use and are enjoying the all in one nature of the solution. I will pass on your feedback about the HQ functionality and in the meantime if you'd like to share any other feature requests, please be sure to post them in our product roadmap in the app. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback CA Chanel A. Manager Hospitality Used the software for: 1-2 years ### "Roller use" July 10, 2024 3.0 Pros Clear menus Screens not super busy or flashy Cons I dont like how u have to swap between vm and pos when dealing with future bookings. Events can not be swiped to get to next 1 the mobile version is impossible to use Review Source Response from ROLLER Software July 29, 2024 Chanel, thanks so much for sharing your review. We love to hear that you're enjoying the simplicity of the menu screens. Regarding future bookings, please be sure to submit or vote on features in our public roadmap so we know what's most important to you. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback JV Jayvin V. Shiftleader Entertainment Used the software for: 2+ years ### "Personal opinion about Roller" June 27, 2024 4.0 I have used roller for the past 3 years and it only took me a few minutes to understand the basics of it. It is suitable for so many different things, and the simplicity makes sure that even the younger employees understand how to use it. Pros How easy it is to use roller, the interface is very easy to use which makes creating bookings and taking payments fairly simple. Cons Since the last update it became a bit harder to use the calculator for counting cash Review Source Response from ROLLER Software July 1, 2024 Thanks so much for sharing your feedback Jayvin. We love to hear that you've found ROLLER easy to use and could pick it up so quickly! Please be sure to submit or vote on features in the product roadmap in the app so we know what's most important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback JA Jack A. Senior Games Master Entertainment Used the software for: 6-12 months ### "A breeze to use- highly recommended " June 27, 2024 5.0 I use Roller every morning and nearly every evening to manage staff across several branches round the country. Pros Great layout. Things are really easy to find and super easy to understand and therefore, teach other staff about. Cons Sometimes account get sent to areas they aren’t allowed to access despite not trying to access them. This seems like a relatively simple bug. Review Source Response from ROLLER Software July 1, 2024 Thanks so much for sharing your feedback Jack. Our team is delighted to hear you're finding the software easy to use and train your staff on. Please be sure to reach out to our support team - available 24/7 - if you're still experiencing the access issue. Similar Products Featured ## Related categories [Waiver](https://www.capterra.com/waiver-software/)[Venue Management](https://www.capterra.com/venue-management-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.