# ROLLER Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ROLLER the right Waiver solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164715/ROLLER/reviews --- ROLLER 4.2 (145) [View alternatives](https://www.capterra.com/p/164715/ROLLER/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of ROLLER Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews ME Maddison E Events CoordinatorEntertainment, 201 - 500 employeesUsed the software for: More than 2 years. “The ability to identify payments linked to specific bookings and guest accounts, track spending over time, and issue refunds easily has played a critical role in streamlining our operations and improving the guest experience. While Roller isn’t fully customisable, we’ve appreciated how tailored solutions and thoughtful adaptations have been introduced to better suit the unique needs of our business and how we sell our products.“ September 19, 2025 Alistair C Founder CEOHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “ROLLER started as a promising, well-supported solution, but the decline in customer success and the way basic tools are locked behind higher tiers mean I’d really struggle to recommend it now – in fact, we’re actively trying to move off the platform, and predictably our customer success manager has gone silent on us yet again.“ December 4, 2025 FS Fitria S Tourism AttractionSports, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is stable, the schedule-based setup makes peak/off-peak ticketing straightforward, and managing parties, capacity, and vouchers/gift cards is efficient.“ September 25, 2025 Alistair C Founder CEOHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “There are other platforms where these “premium” features are included as long as you’re using their system, which makes ROLLER’s upsell model feel out of touch and bad value for money.“ December 4, 2025 SM Shweta M Events CoordinatorConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Having bookings, guest details, and transactions in one system improves visibility and reduces manual follow-ups.“ December 16, 2025 DC David C Managing DirectorLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: More than 2 years. “It’s horrifically overpriced. Plus should have the ability like GoCardless to run membership Direct Debits in a super easy way, so as if debit cards change through being lost or stolen or get updated then we are still able to receive payments from the customers account.“ September 18, 2025 FS Fitria S Tourism AttractionSports, 11 - 50 employeesUsed the software for: More than 2 years. “Adding Price Rule support (or an equivalent) to Legacy, plus a bit more flexibility in promo conditions and email-template customization, would make ROLLER excellent end-to-end.“ September 25, 2025 TJ Tish J ManagerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “After a year it deleted the membership accounts and we had to get all members to re-enlist therefore losing a good portion of our costumers.“ March 14, 2026 ## Showing most helpful reviews Showing 1-25 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mason Y. Sr. IT Systems Analyst Entertainment Used the software for: 1-2 years ### "Feature-Rich Platform Built for Growing Venues" December 16, 2025 4.0 ROLLER is a powerful, reliable platform that continues to evolve in meaningful ways. It’s well-suited for venues that need strong operational tools, clear reporting, and dependable payment processing. The team is forward-thinking, and while there are occasional growing pains as the company scales, the overall value and long-term direction of the product are excellent Pros I’ve been using the ROLLER platform for over five years and have consistently been impressed with how forward-thinking the company is. ROLLER stays ahead of the curve by regularly releasing new features that genuinely improve day-to-day operations and back-office workflows, especially around accounting and reporting. The support team is knowledgeable and helpful, and I appreciate how ROLLER has expanded its support options over time, making it easier to get assistance when needed. Communication around product releases and new features is also very clear, which makes adoption and training much smoother. Payment processing is a standout feature. The reporting is detailed, transparent, and easy to understand, making it simple to track funds and reconcile transactions. Cons Support response times can occasionally be slower than ideal for urgent issues. While ROLLER is clearly growing and scaling, there are moments where faster turnaround would make a big difference, especially for time-sensitive operational needs. Switched from [Aluvii](https://www.capterra.com/p/159012/Aluvii/)[CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) ROLLER is an all-in-one platform with a modern UI that’s easy to learn from the ground up. Review Source Response from ROLLER Software December 17, 2025 Hi Mason, Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly grateful that you’ve been with ROLLER for over five years, and it’s wonderful to hear that our continued focus on innovation, product enhancements, and clear communication has had a positive impact on your operations. We also appreciate your feedback regarding support response times. As we continue to grow, scaling our support operations to meet the needs of all customers is a top priority. Your insight helps us identify where we can continue improving. Thank you again for your trust, partnership, and kind words. CW Cameron W. Director Entertainment Used the software for: 6-12 months ### "Roller saved my Business." November 4, 2025 5.0 Roller literally saved our business when our previous POS supplier switched us off just as school holidays were starting. Operating a Trampoline Adventure Park, this was catastrophic to our business. After being referred to Roller by a friend of ours, Rollers amazing team were able to get us set up and operating ON THE SAME DAY. Still to this day, their platform has yet to fail us ( as the previous POS company did time and time again ), and their ongoing training and support have simply been amazing. Pros Easy user interface face / platform, Unbelievable personalized support, Great value. Secure, Prompt Payment processing and waiver system. Cons I am yet to find an issue with Roller. The only problem we had was not utilizing their system first. Switched from [VenueSumo](https://www.capterra.com/p/10018718/VenueSumo/) We were let down by Venue Sumo, Their platform constantly had issues with waviers, restrictions, plus they just switched us off in the middle of trade before a peak period. Roller have literally changed our world. Saved us with a Proven, Reliable platform and support network. Review Source Response from ROLLER Software November 12, 2025 Hey Cameron, Thank you so much for sharing your incredible experience! We’re thrilled to hear that ROLLER could step in and support your business when you needed it most, and that our platform and team have continued to deliver reliability and value. We’re proud to be part of your success story and look forward to helping your park thrive for years to come! TJ Tish J. Manager Entertainment Used the software for: 2+ years ### "Do Not Recommend" March 14, 2026 2.0 Terrible experience, from the platform not being user friendly to losing customers due to it dropping all memberships after a year to being stuck with slow costumer service that usually leads to us troubleshooting and going to a hard copy by hand because the answer is "no" or "you need to upgrade to the pro version". Our indoor playground has not had a good experience at all with Roller. Pros Not much at all. Especially the fact that Roller caused us to lose 15% of our monthly memberships because it didn't roll over after a year and we had to reach out and ask them to sign up again. Very expensive as well. Cons Overpriced. Terrible costumer service so that issues do not get resolved in a timely manner and the customer is always gone by the time they respond. The answer to any issue is usually "buy the pro version". After a year it deleted the membership accounts and we had to get all members to re-enlist therefore losing a good portion of our costumers. They increased an already high price by 7% this year. Even after severe dissatisfaction they refuse to let us out of our contract for the remainder of the year. Review Source Response from ROLLER Software March 31, 2026 Thank you for taking the time to share your experience — we're truly sorry for the frustration and disruption this has caused your business. We understand how deeply the loss of memberships impacts both your revenue and the trust your customers place in you. Your concerns about response times, pricing, and the challenges navigating our platform are also heard, and we sincerely regret that our support team wasn't able to resolve these issues more quickly and effectively. This is not the experience we want for any of our customers, and we'd like the opportunity to make things right. Please reach out to us directly at success@rollerdigital.com so we can personally review your account and work toward a resolution. CJ Cassidie J. Retail Retail Used the software for: 1-2 years ### "Complicated system" April 14, 2026 1.0 We have been working with this system for about 3 years now and about every month I find a problem with both POS and Booking manage. Pros Given the frequency and volume of issues encountered on a weekly to monthly basis, I have concerns about the overall effectiveness of this system. Cons Complicated and multiple steps to set up a simple product, Bookings, making any change to a booking, check revenue, checking in/payment process. Fails to connect well with our website/waiver process and location/chrome browser. Review Source Response from ROLLER Software April 21, 2026 Hi Cassidie, Thank you for taking the time to share this feedback. Three years is a significant partnership, and we genuinely want it to be a positive one for your team. We hear your frustration with the complexity around bookings, revenue reporting, check-in, and your website/waiver integration. These are core workflows, and they should feel intuitive, not burdensome. Our Customer Success team has been in touch and remains committed to working through these pain points with you. Please don't hesitate to reach out directly, and we'll make sure the right people are involved! KH Kimberly H. Corporate Director of Administration Entertainment Used the software for: 6-12 months ### "Rolling Smoothly with Roller POS!" September 27, 2025 5.0 We've been using the Roller POS system and have been thoroughly impressed with its performance and user-friendly design. One of the standout features is its ease of use—both staff and management quickly adapted to the system with minimal training, which helped streamline our day-to-day operations. The real-time reporting capabilities are another major advantage. Having instant access to up-to-date sales and performance data allows us to make informed decisions quickly, helping to improve both efficiency and customer service. Additionally, guests have consistently given positive feedback about the online checkout experience. The process is straightforward, intuitive, and hassle-free, which greatly enhances the overall customer experience and helps drive repeat business. Overall, Roller provides a reliable, efficient, and user-friendly POS solution that supports both operational needs and guest satisfaction. Pros Ease of use for team and guests creating new tickets is a breeze guests find check out easy to use Real time reporting Cons So far, I haven't found anything I don't love about the platform Only thing I wish we could control more is designing the emails we send to guests for confirmations Switched from [CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) Guests ease of use is better, better integrations for our Arcade Center edge was very clunky and outdated Roller has and updated modern feel Review Source Response from ROLLER Software October 15, 2025 Kimberly, thank you so much for your thoughtful feedback! We’re thrilled to hear that both your team and guests are finding ROLLER easy to use and that our real-time reporting is helping you make quick, informed decisions. We appreciate your suggestion about greater email design control—it’s valuable feedback that we’ll share with our product team as we continue to enhance the platform. Alistair C. Founder CEO Hospitality Used the software for: 2+ years ### "Started strong, but support and value have fallen off a cliff" December 4, 2025 1.0 ROLLER started as a promising, well-supported solution, but the decline in customer success and the way basic tools are locked behind higher tiers mean I’d really struggle to recommend it now – in fact, we’re actively trying to move off the platform, and predictably our customer success manager has gone silent on us yet again. Pros I’m giving ROLLER 1 star, and it’s not because the core product is useless – it’s because the overall experience has gone sharply downhill. When we first started with ROLLER, it actually felt like a great product with solid support. Onboarding was smooth, there was a lot of hand-holding, and it felt like we had real partners helping us get set up for success. On the positive side, that original promise is still visible in the capacity management and price rules, which are genuinely good. They’re flexible, fairly intuitive, and make it easy to manage sessions, peak/off-peak pricing and promos. Day-to-day operations are fine once everything is configured. Cons Customer success has basically disappeared. Where we once had responsive help, our customer success managers now often go completely quiet on important questions, or take so long to reply that the issue is no longer relevant. For software at this price point, being ghosted like that is unacceptable. Basic marketing integrations are paywalled. Meta and TikTok pixels are treated as “premium” features, even though ROLLER already earns commission on sales going through the system. Penalising venues for trying to generate more revenue via paid marketing feels backwards. Poor value compared to alternatives. There are other platforms where these “premium” features are included as long as you’re using their system, which makes ROLLER’s upsell model feel out of touch and bad value for money. Switched from [GlobalTix](https://www.capterra.com/p/202594/GlobalTix/) Needed an improved capacity management system. Review Source Response from ROLLER Software December 15, 2025 Hi Alistair - Thank you for taking the time to share such a detailed review. We’re truly sorry to hear that your recent experience with ROLLER hasn’t reflected the level of service and value you received when you first came onboard. Your feedback highlights areas where we’ve clearly fallen short, and we'd appreciate the opportunity to address them. A member of our team will reach out promptly to discuss with you. JW Jared W. District Manager Entertainment Used the software for: 6-12 months ### "Empty Promises" September 26, 2025 2.0 Overall, I'm not impressed. Things constantly change on this platform and it's difficult to keep up with all of the changes. For the astronomical fees Roller charges, support should be better and more consistent with solving issues AND on boarding. This platform has the ability to be GREAT for GM's and owners but the compatibility lacks with what GM's and owners are looking for. Pros \- Online portal for customers. - Add on's for jump time and party packages make it easy for parents to know what we have thats an additional add on. - Easy check in process with online tickets. Cons \- Reporting isn't consistent or accurate. - Training now going remote eliminates the ability to get ahead of issues. - No clock in/ out feature to help GM's track their #1 expense that is within their control... THEIR PAYROLL! - Support center is a joke. I've had to figure out CC processor issues every week with no help from Roller support. - Trainer didn't take training at MY pace, and assumed I have looked at the system before ever being introduced to it. - Transitioning from one system to the other SHOULD NOT be as difficult as it was with C.E. Waivers didn't carry over. Gift card numbers went missing. It was a horrible transition. - Birthday party reporting... HORRIBLE!!! Should be able to scroll between months to make running audits easier. Switched from [CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) Ownership change and corporate forces all new franchises to switch to Roller. Review Source Response from ROLLER Software October 6, 2025 Hi Jared, Thank you for taking the time to share such detailed feedback. We're glad to hear you found the online portal, add-ons, and check-in process helpful for your guests. We’re sorry to learn about the challenges you faced with reporting, training, and support. I've forwarded this feedback to the customer success team and a member of the team will reach out to you asap. Thanks again for your feedback! AN Amanda N. CFO Non-Profit Organization Management Used the software for: 1-2 years ### "Keep Looking" September 25, 2025 2.0 If I had to pick again I would not pick this system. The sales staff made promises the software does not deliver and I have not found the support to be helpful with any of the back office items I have brought to them. Pros The customer facing side of this works better than our old system. I like the digital tickets and the ability to book events online. Cons It doesn't do everything they promise and it is very complicated to do certain things. Their support is not helpful. It does not calculate sales tax accurately. Alternatives considered [Beyonk](https://www.capterra.com/p/236278/Beyonk/)[Singenuity](https://www.capterra.com/p/10029892/Singenuity/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing ROLLER Roller made promises that it did not keep to secure our business. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) We wanted to use one system for online ticketing, events, and point of sale. We also used Revenu/Cocard for our POS but it was not listed above. Review Source Response from ROLLER Software September 29, 2025 Amanda, thank you for your honest feedback. While we’re glad to hear the customer-facing experience, digital tickets, and online bookings have been positive, we’re very sorry that your overall experience hasn’t met expectations. It’s not acceptable to us when our platform doesn’t deliver on what customers need, and we take your concerns about promises, reporting accuracy, and support very seriously. Please feel free to reach out to me directly so I can escalate your concerns and ensure they’re properly addressed. EP Elisabeth P. Gift Store and Guest Services Manager and Senior Manager Hospitality Used the software for: 1-2 years ### "Overall worth the value" September 30, 2025 3.0 Overall, our experience is good with roller. However, there are some challenges that are still there that need to be overcome by the company such as noted above. Pros I really enjoy the easy to use nature of the POS machine and vending manager for all my staff. I also really enjoy how easy it is for a guest to purchase tickets through our online ticketing system. Customer support was a problem in the very beginning but the last year or so with the new system it seems to be a lot faster and we get answers a little bit quicker. Cons We have had a lot of connection issues and payment processing problems over the last year. I also wish that the inventory reporting and system was a bit more comprehensive. Alternatives considered [RocketRez](https://www.capterra.com/p/146552/RocketRez/) Reason for choosing ROLLER For the value and all of the different features, we felt that this was a better choice for a business Switched from [TicketSpice](https://www.capterra.com/p/146463/TicketSpice/) He wanted a more comprehensive product and something that allowed us to see our business as a whole Review Source Response from ROLLER Software October 6, 2025 Hi Elisabeth, Thank you for sharing your experience! We're happy to hear that you and your team find the POS and online ticketing easy to use, and that support response times have improved. We appreciate your feedback on connection, payment processing, and inventory reporting — our team is actively working on enhancements in these areas to deliver a more reliable and comprehensive experience. JM Jake M. Director of Adventure Entertainment Used the software for: 1-2 years ### "Roller makes the attractions industry a total breeze" August 29, 2025 5.0 From the start, I believe Roller has been the best choice for our company, as they have consistently addressed all issues we have faced, and guided us through the set up process. Employees have picked up on Roller without much issue at all. Pros The vast majority of Roller's apps and features are very intuitive, which makes training a total breeze for new hires, and helps manage the day to day operations of an attraction fairly easy. Cons Prices and fees are high, which is what you get for a top tier product. Moreover, I would say there are some features missing in terms of translation that would really help in multilingual environments. Alternatives considered [Clubspeed](https://www.capterra.com/p/211057/Clubspeed/) Reason for choosing ROLLER More refined system, less negotiation necessary to meet desired price. Review Source Response from ROLLER Software September 3, 2025 Jake, thanks so much for taking the time to leave a review. We’re glad to hear ROLLER has been easy for your team to pick up and helps with day-to-day operations. We appreciate your feedback on pricing and multilingual features. Our product team is always working on improvements, and your input is really valuable. We’re delighted you chose ROLLER and look forward to supporting your continued success! GO Grainne O. General Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Good system but cold be a great system! " July 5, 2024 4.0 Loved it to start with, i could have worked for roller I was so enthused by the system however that energy and delighted is no longer there, unable to get to discuss real but small changes needed to elevate this system into something that is a one stop shop for smaller organisation. In Ireland there are abound 250 small attractions that need a one stop shop and I would not recommend Roller presently but am aware the right solution does not exist, you are close but not there. Pros The key reason I chose roller was how easy it was to use from a staffing point of view, if our internal customers could not use or it took too much time then this was not the right system for us. Roller offered us potential a one stop shop, I had hoped we would have the last few fixes needed done by now. Cons Not having a dedicated person to help and get results on important challenges we face with Roller. 1 year in you also need to offer up training on reports etc, online zoom type training session. Reason for choosing ROLLER We looked at around 10 other products. Review Source Response from ROLLER Software July 29, 2024 Grainne, thank you for sharing your feedback and for your detailed review of ROLLER. We genuinely appreciate your insights and the time you've taken to provide them. We're thrilled to hear that the ease of use from a staffing point of view was a significant factor in choosing ROLLER. Our goal is to offer a seamless experience, ensuring that the system is intuitive and efficient. We apologize for the frustration you’ve experienced due to the lack of a dedicated support person and the need for additional training. Your feedback highlights critical areas where we can improve. We are currently working on expanding our support team to provide more personalized assistance and are developing comprehensive training resources. JR Jen R. General Manager Entertainment Used the software for: 2+ years ### "Roller Review" June 27, 2024 5.0 Pros Roller is a great system with a great team behind it. Their customer support is superb and the functionality within Roller works great! Cons I wish there was a bit more customization available, but overall I like everything about Roller. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) To have 1 system that does it all and to have a system that better allows for guest/member management. Review Source Response from ROLLER Software July 1, 2024 Thanks so much for leaving your feedback Jen! Our team is thrilled to hear you've had a great experience with the product and with our support team - that just motivates us to continue to raise the bar! AS Abrar S. Charitable Finance and Compliance Manager Museums and Institutions Used the software for: 2+ years ### "Charitable Givings and Finance Manager" September 23, 2025 4.0 In the past three years: customer support response times have reduced a lot. Everytime when we think about leaving roller, it releases an update and we like to use it. After the integrated payment processing was released it has been a breeze to use reconcile features. Pros The UI, Intergrated Payments Processing and Customer facing ticketing experience is very seamless. Added fee feature. Cons Gift card tracking is not accurate. Accounts receivable and deferred revenue breakdown is not available. Reports section has come a long way but needs more. Review Source Response from ROLLER Software September 26, 2025 Abrar, thank you for taking the time to share your feedback. We’re delighted to hear the UI, integrated payments, and customer-facing ticketing experience have been seamless for your team, and that updates have continued to add value over the years. We appreciate your input on gift card tracking, reporting, and revenue breakdowns. These valuable insights help us focus on areas for improvement. Please be sure to submit and vote on features in our product roadmap so we know what's most important to you: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback. Thanks again for your continued support and for growing with ROLLER. AG Allan G. Operations Manager Entertainment Used the software for: 2+ years ### "Satisfied with room for improvement" October 2, 2025 4.0 I would say somewhat satisfied. Although there are some obstacles, especially in online booking. The enhancements, updates and sharing the pulse report is very useful. I hope you can share the recorded webinar too for those who cannot attend due to the time difference. Pros Value for money & User Interface. The continuous enhancement, upgrade and accessibility. The response time of the customer support. Cons Limitations on payment method. Currently, limited to Visa & Mastercard Looking forward to seeing an integration with RFID wristbands. Limitation to link the waiver holder in multiple venues in the same country. Complex waiver system. Review Source Response from ROLLER Software October 6, 2025 Hi Allan, Thank you for your thoughtful feedback and for highlighting the value you see in ROLLER’s continuous improvements, user interface, and support responsiveness. We appreciate your suggestions around payment methods, RFID integration, and waiver management — these insights are incredibly helpful as we plan future enhancements. We're glad you enjoyed the Pulse Report findings! We do have the webinar available on-demand here: https://www.roller.software/2025-pulse-report-webinar-registration Hopefully you enjoy the insights from our three guest operators - it's a great watch! BI Brett I. Amusement and kids entertainment Food & Beverages Used the software for: 2+ years ### " Excellent Platform" September 18, 2025 5.0 A user friendly platform that is very easy to use, teachable to new staff and helps to keep venue booking errors at an absolute minimum. Pros Venue manger is amazing for its online booking system and its ability to be able to block out sessions and view daily capacities. Cons Roller doesn’t have live chat support which is annoying as many other POS providers have instant support when required. Review Source Response from ROLLER Software September 26, 2025 Brett, thanks for your feedback and for highlighting the value of Venue Manager, especially for online bookings and capacity management. We’re excited to share that we’ve just rolled out 24/7, 365 live chat support globally, so instant help is now available whenever you need it. We’re glad to hear ROLLER is making your venue operations easier and look forward to supporting your continued success 🙌 ML Manuel L. Business Developer Entertainment Used the software for: 6-12 months ### "Usable for most use cases, great all in one solution" September 23, 2025 5.0 Pros Its easy to use if you learn how to handle it.The setup calls are very helpful, if you need support you get feeback from support team in a few hours. Cons Sometimes for some hard use cases its not that easy usable. But most of the times, you will find a workaround to use it for such cases. The admin backend is only available in english, maybe for the future, german would be great. Review Source Response from ROLLER Software September 29, 2025 Manuel, thank you for taking the time to share your feedback. We’re glad to hear the system is easy to use and that setup calls and support have been helpful. We appreciate your comments on handling complex use cases and the request for German language support. Insights like this help us prioritize future improvements. Thanks again for sharing your experience! MR Malik R. Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great System " September 23, 2025 5.0 very good, love it, from booking to scheduling, invoicing payment , every single step is easy, more over the car payment function with in the system itself helps alot , over all a great software Pros user friendly, easy to book and processing payments and invoices are so great. its is very secure for guest data and info is saved under GDPR for a better customer support. great value for money Cons reports must be providing more information and there should be an option to segregate and filter nationalities and age groups Review Source Response from ROLLER Software September 30, 2025 Malik, thank you for your kind words and for recommending ROLLER! We’re so pleased to hear the platform has been user friendly, secure, and valuable for your team. We also appreciate your suggestion on reporting with more filters. Please be sure to submit or vote on features in our product roadmap so we know what's most important to you: https://mysupport.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback Thanks again for choosing ROLLER! SV Sudheer V. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Director of operations" September 18, 2025 3.0 meh! could. be better for much cheaper. Definitely on the expensive side that does not help small businesses Pros ease of use. UI is really great. some of the reporting is good but should be tighter integration with others Cons reporting sucks. there should be more insights and reports that should year over year comparsion, revisits etc Review Source Response from ROLLER Software September 26, 2025 Sudheer, thanks so much for taking the time to share your honest feedback. We’re glad you find the ease of use and UI helpful, and we hear your concerns around reporting and pricing. Insights like year-over-year comparisons and revisit tracking are important, and feedback like yours helps guide our product improvements. Please be sure to submit or vote on features in our product roadmap so we know what's most important to you: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback RF Ross F. D Recreational Facilities and Services Used the software for: 2+ years ### "Better more flexible alternatives available " February 12, 2025 2.0 Difficult & inflexible to deal with. Inflexible and slow to pass on funds through their payment system. Pros Inflexible arrangements & quite an arrogant approach to the market. There are now more flexible workable offerings available from other providers. We will not be renewing. Cons They hang onto your money and i suspect invest in short term money markets Review Source Response from ROLLER Software February 14, 2025 Ross, thank you for sharing your feedback and we’re sorry to hear that your experience with ROLLER hasn’t aligned with your expectations. Our goal is always to provide flexible solutions and an excellent experience for our customers. We’ve been in touch recently to offer support and ensure everything is lined up for a smooth transition. We’d still love the opportunity to connect and address any concerns or clarify. Please don’t hesitate to reach out to directly if ever we can help further. JW Jon W. Financial Controller Entertainment Used the software for: 1-2 years ### "Financial Controller" June 27, 2024 4.0 Overall the system is good, particularly for the front of house staff. The limitation is for the reporting and integration functionality. Pros Ability to sell online, check in / out functionality Cons Reporting and integration. The reports to be able to produce balance sheet items like debtors, customer deposits in advance and gift cards can only be produced by extracting the revenue reports and takes a considerable amount of time. It doesn't currently integrate with Quickbooks so all entries must be bought manually into the software. Review Source Response from ROLLER Software July 3, 2024 Thanks so much for taking the time to leave your feedback Jon. I'm glad to hear that the system is great for your front of house staff. I'm sorry to hear you're finding gaps in the reporting. We are continually evolving the product and our integration roadmap - please be sure to submit or vote on features in our product roadmap so we know what's going to make your job easier! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback JP Jeremy P. Director of Revenue Entertainment Used the software for: 1-2 years ### "Riversport Review " June 27, 2024 4.0 Roller is much better than software I have used previously. The biggest concern I have is reliability of critical kitchen printer communication. I would also like to have reporting functions that compartmentalize by sub-departments and sub-categories in the software. Pros I like the cashier interface with the touch screen. Very user friendly. Cons I have had some direct guest impacts from kitchen printer communication failure. Review Source Response from ROLLER Software July 1, 2024 Thanks so much for taking the time to leave your review Jeremy. We love to hear that you're enjoying the software and finding it user friendly. I've passed on your feedback to your Customer Success Manager and she will be in touch regarding the kitchen printer error. Please be sure to submit and vote on features that are important to you in the product roadmap in the app: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback JJ Jessie J. General Manager Entertainment Used the software for: 2+ years ### "Jessie's review" June 27, 2024 4.0 Pros Easy if use, setting up production and getting them online Cons Implementing items not needed for our venue and some reporting features with the pay more get xyz Review Source Response from ROLLER Software July 1, 2024 Thanks so much for taking the time to leave your feedback Jessie. We're thrilled to hear you're finding the software easy to use! We're sorry to hear you implemented items you don't feel you need for your venue - please be sure to reach out to our support team if you need any help reconfiguring anything in your account. IK Ihsan K. Supervisor Entertainment Used the software for: 1-2 years ### "Roller Software Review" July 9, 2024 5.0 Great experience. Easier then other platforms I have used Pros UI and accessibility makes it easier to improve standards and understand customer needs/wants Cons Some issues with wristband management system. I believe the system could be tailored so that the company could decided weekly what each schedule will look like. Incase of special events that require different wristbands and avoid confusion Review Source Response from ROLLER Software July 29, 2024 Ihsan, thanks so much for taking the time to leave your feedback. We love to hear the UI and accessibility make it easier to improve standards and understand what your customers want. Please be sure to submit or vote on features that are most important to you, like improvements to the wristband management system, in our public roadmap. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback GH Georgie H. Marketing Manager Hospitality Used the software for: 6-12 months ### "good ticketing system" June 28, 2024 4.0 Pros Simple till system, easy to use - easy refund process too. Great for ticketing - generates a QR ticket to customers email, which can also be added to their wallet. Scan on arrival and it brings up all booking details to check them in. Cons Not a report option to give a business what it needs in one. Have to use multiple reports to gather your weekly takings etc. Not the easiest of systems to set up. Over the phone payments not as simple. Review Source Response from ROLLER Software July 3, 2024 Georgie, thanks for taking the time to leave your feedback. We're thrilled to hear that you're finding the system easy to use and makes it easier to check in your customers! Please be sure to submit or vote on features in our product roadmap so we know what's most important to you: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback JR Joslyn R. Shift manager Child Day Care Services Used the software for: 2+ years ### "Catch Air Austin" July 8, 2024 5.0 Pros Helps us organize parties and schedule them and get the customers what they want easily Cons Not being able to assign multiple people to orders Review Source Response from ROLLER Software July 29, 2024 Joslyn, thanks so much for taking the time to share your feedback. We love to hear that ROLLER helps you organize and schedule parties. Please be sure to submit or vote on features in our public roadmap in the app so we know what features are most important to you. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback Similar Products Featured