# Page 2 | ROLLER Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ROLLER the right Point of Sale solution for you? Explore 144 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164715/ROLLER/reviews --- ROLLER 4.2 (144) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 2 - Reviews of ROLLER ## Showing most helpful reviews Showing 26-50 of 144 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Shweta M. Events Coordinator Consumer Services Used the software for: 2+ years ### "Great Support-Backed System for Managing Events and overall Business " December 16, 2025 5.0 Overall, my experience with ROLLER as an Events Manager has been mixed but largely positive. The platform is strong for managing party and group bookings, tracking payments, and coordinating waivers, which helps keep event operations organized. Having bookings, guest details, and transactions in one system improves visibility and reduces manual follow-ups. However, during high-volume event days, some processes such as editing bookings, handling last-minute changes, and processing refunds can feel slow or overly complex. While ROLLER is a powerful system, certain workflows and reporting tools could be more intuitive and flexible to better support fast-paced event management. With improvements in speed, usability, and customization, it would be an even more effective tool for managing events efficiently. Pros What I liked most about ROLLER is its all-in-one functionality. It centralizes waivers, ticketing, memberships, party bookings, and POS into a single system, which helps streamline front desk operations. The real-time syncing of waivers and bookings reduces manual work and speeds up guest check-ins, especially during peak hours. The reporting tools are also useful for tracking sales and attendance, which supports better daily and operational decision-making. Cons some workflows are not very intuitive, especially for new staff. Certain tasks such as modifying bookings, processing refunds, or switching between POS and booking screens require multiple steps and can be time-consuming during busy periods. Occasional system lag and delayed syncing also impact front-desk efficiency during peak hours. Review Source Response from ROLLER Software December 17, 2025 Hi Shweta, Thank you for the review! We’re really glad to hear that ROLLER’s all-in-one functionality, real-time syncing, and reporting tools have helped streamline your operations and support your work. We truly appreciate your candid feedback about the areas that can feel unintuitive or slow during busy periods. Workflows like modifying bookings, processing refunds, and switching between POS and booking screens are critical in a fast-paced environment, and we understand how even a few extra steps or moments of system lag can affect front-desk efficiency. Thank you again for your thoughtful input and for being a ROLLER customer. We’re committed to making the platform even more intuitive and efficient to better support your event operations! LR Louis-David R. Propriétaire Entertainment Used the software for: 2+ years ### "Roller est un Game Changer!" December 19, 2025 5.0 J'adore ce logiciel, il est pour moi une facilité et je ne reviendrai jamais en arrière. Je le recommande a tout le monde Pros Ce logiciel a littéralement transformer notre façon de faire! La gestion du calendrier, des suivi avec les réservations et les waivers Cons Selon moi, il manque certains petits trucs mais ils sont toujours en train de se mettre a jour et c'est vraiment ce qu'il faut! Alternatives considered [Aluvii](https://www.capterra.com/p/159012/Aluvii/) Reason for choosing ROLLER Meilleure interface, meilleur service! L'équipe de Roller est super et j'ai eu des problèmes avec l'équipe de Aluvii Review Source Response from ROLLER Software December 23, 2025 Hi Louis-David, Thank you for such an enthusiastic review! We’re so glad to hear ROLLER has transformed the way you manage bookings, calendars, and waivers—it’s great to know those day-to-day tasks are now a breeze. We also appreciate your understanding and support as we continue to improve and add new features. Thanks for recommending us and for being part of the ROLLER community! EP Elisabeth P. Gift Store and Guest Services Manager and Senior Manager Hospitality Used the software for: 1-2 years ### "Overall worth the value" September 30, 2025 3.0 Overall, our experience is good with roller. However, there are some challenges that are still there that need to be overcome by the company such as noted above. Pros I really enjoy the easy to use nature of the POS machine and vending manager for all my staff. I also really enjoy how easy it is for a guest to purchase tickets through our online ticketing system. Customer support was a problem in the very beginning but the last year or so with the new system it seems to be a lot faster and we get answers a little bit quicker. Cons We have had a lot of connection issues and payment processing problems over the last year. I also wish that the inventory reporting and system was a bit more comprehensive. Alternatives considered [RocketRez](https://www.capterra.com/p/146552/RocketRez/) Reason for choosing ROLLER For the value and all of the different features, we felt that this was a better choice for a business Switched from [TicketSpice](https://www.capterra.com/p/146463/TicketSpice/) He wanted a more comprehensive product and something that allowed us to see our business as a whole Review Source Response from ROLLER Software October 6, 2025 Hi Elisabeth, Thank you for sharing your experience! We're happy to hear that you and your team find the POS and online ticketing easy to use, and that support response times have improved. We appreciate your feedback on connection, payment processing, and inventory reporting — our team is actively working on enhancements in these areas to deliver a more reliable and comprehensive experience. JP John P. director Entertainment Used the software for: 2+ years ### "LET'S HOLD YOUR FUNDS " September 30, 2025 2.0 OK. Was very proactive up to 6 months ago in developing and sorting out issues. Over the last 6 months not much development. Pros The ability to make timed group bookings by creating resources. Can send booking directly to customer Cons ITs integration with Volare now Roller Karting. There has been no real improving in the last 6 months like promised. We can't time items for sale e.g. Happy hour lunch time specials. Promised membership would be great for our business but it doesn't work in our environment. Roller has been very slow to respond and offering no solution With Roller payments our funds are held for days. Every other eftpos co pays daily. Other Karting venues have left Roller. We have a second venue and are not convinced to change to Roller. We are about to open a third and are giving thought to options Alternatives considered [Clubspeed](https://www.capterra.com/p/211057/Clubspeed/) Reason for choosing ROLLER We have a complicated business and Roller promised development Switched from [Clubspeed](https://www.capterra.com/p/211057/Clubspeed/) Client management and online bookings. tracking booking Review Source Response from ROLLER Software October 15, 2025 Hi John, thank you for taking the time to share your experience and feedback. We’re glad to hear that you’ve found value in ROLLER’s group booking features and client management tools. We’re sorry to learn about your recent frustrations with integrations, payments timing, and the pace of development. Our team has reached out directly to offer further support and work through these challenges with you—we’re committed to finding the best solutions for your business and ensuring your experience improves moving forward. FS Fitria S. Tourism Attraction Sports Used the software for: 2+ years ### "Price Rule & Updates" September 25, 2025 3.0 My overall experience with ROLLER is positive. The platform is stable, the schedule-based setup makes peak/off-peak ticketing straightforward, and managing parties, capacity, and vouchers/gift cards is efficient. Reporting covers the basics and support responses are timely. The main friction is promotions: the newest Price Rule works only on Progressive Checkout, which creates inconsistency for sites that remain on Legacy. Adding Price Rule support (or an equivalent) to Legacy, plus a bit more flexibility in promo conditions and email-template customization, would make ROLLER excellent end-to-end. Pros I love how easy it is to organise peak and off-peak tickets—fast edits, clear schedule, consistent pricing. Cons Price Rule – Current Limitation The latest Price Rule update does not work on Legacy Checkout. It is only available on Progressive Checkout. Impact: Sites remaining on Legacy Checkout cannot apply the new Price Rule logic, which may lead to inconsistent promo handling across flows. Please provide flexibility for merchants who choose to remain on Legacy Checkout—either by enabling Price Rule compatibility on Legacy or offering an equivalent mechanism without forcing a full checkout upgrade. Review Source Response from ROLLER Software October 15, 2025 Fitria, thank you for sharing such detailed and constructive feedback! We appreciate your insights about the Price Rule functionality and Legacy Checkout—our product team is continually reviewing ways to improve flexibility and consistency across all experiences, and feedback like yours helps guide those enhancements. Thanks again for taking the time to leave feedback - we appreciate it! DC David C. Managing Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Too Expensive" September 18, 2025 1.0 Support is fine but does not make up for how expensive it is. Find the whole software to be basic. The funds to be received and funds paid are often full of inaccurate totals/ information. Pros It is difficult to say as I think the system is too expensive and clunky. My trial balance reports do not allow me to select more than a 30 day period at a time to look at revenue and sales. Cons Expense. It’s horrifically overpriced. Plus should have the ability like GoCardless to run membership Direct Debits in a super easy way, so as if debit cards change through being lost or stolen or get updated then we are still able to receive payments from the customers account. Alternatives considered [FuseMetrix](https://www.capterra.com/p/212880/FuseMetrix/) Reason for choosing ROLLER Seemed more straightforward in onboarding Switched from [BookNow Software](https://www.capterra.com/p/214764/BookNow-Software/) It was abysmal and was sold using “built on Salesforce” as the USP but was so over complicated to use. Review Source Response from ROLLER Software September 29, 2025 David, thank you for taking the time to share your feedback. We’re sorry to hear that your experience with ROLLER hasn’t met expectations. We understand your concerns around pricing, reporting flexibility, and payments. These are areas we continue to review closely with our product and payments teams. We’re glad you found onboarding straightforward and that support has been helpful, but we also recognize the overall value hasn’t aligned with what you were hoping for. Your feedback helps us identify where we need to improve, and we truly appreciate you sharing your perspective. Please reach out to me directly so I can escalate your concerns to the right person on our end. BT Brin T. Guest Services Coordinator Museums and Institutions Used the software for: 2+ years ### "I Love Roller!" September 18, 2025 5.0 It is the best multi-use POS, CRM and ticket management system I have come across. It has given me a lot of valuable experience that I can carry with me to other ventures in my career. The customer service has also been fantastic! Pros How easy it is to address payment issues (refunds, auto renewals) and the flexibility of making different products. I can get creative to meet the demands of my company when it comes to ticketing and tracking revenue. It has been so easy to train other staff on how to use and I always direct new hires to the training videos and help articles. Cons The only gripe I have is debit transactions on memberships - sometimes people get visa debit confused with credit cards and this unfortunately makes their membership records with us a little bit funky. I do have a workaround for this in the meantime. This is a VERY specific issue and I can try to catch it when possible. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) It went defunct and we could no longer use it. The actual name of it was Legacy Suite or something along those lines. Review Source Response from ROLLER Software September 26, 2025 Brin, thank you so much for taking the time to leave a review! We’re thrilled to hear how easy ROLLER has made it to manage payments, create flexible products, and train your team. It’s wonderful to know our training resources and support have been valuable for you. We appreciate your sharing your note on debit transactions for memberships. We’ll continue working with our team to improve that experience. Thanks again for your kind words and for choosing ROLLER! AE Ashley E. Operations Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Not perfect, but getting there." September 18, 2025 4.0 Rough at first, but the Help Center and our Senior Customer Seccuess Manager have been incredibly helpful in getting us over our obstacles. Pros I like having one system that serves my company's needs. All our sales can be found under one reporting platform. Cons That the program focuses on Bookings as a whole and bundles all items together. It is tricky to see our products individually to track their success. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) We could not track our Retail or F&B sales Review Source Response from ROLLER Software September 26, 2025 Ashley, thank you for your feedback and for sharing your experience. We’re glad to hear ROLLER has helped centralize your sales reporting and that our Help Center and Customer Success team have supported you along the way. We also appreciate your input around tracking products individually, that’s valuable feedback for us as we continue to improve reporting flexibility. Please be sure to submit or vote on features in our product roadmap so we know what's most important to you: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback. AS Abrar S. Charitable Finance and Compliance Manager Museums and Institutions Used the software for: 2+ years ### "Charitable Givings and Finance Manager" September 23, 2025 4.0 In the past three years: customer support response times have reduced a lot. Everytime when we think about leaving roller, it releases an update and we like to use it. After the integrated payment processing was released it has been a breeze to use reconcile features. Pros The UI, Intergrated Payments Processing and Customer facing ticketing experience is very seamless. Added fee feature. Cons Gift card tracking is not accurate. Accounts receivable and deferred revenue breakdown is not available. Reports section has come a long way but needs more. Review Source Response from ROLLER Software September 26, 2025 Abrar, thank you for taking the time to share your feedback. We’re delighted to hear the UI, integrated payments, and customer-facing ticketing experience have been seamless for your team, and that updates have continued to add value over the years. We appreciate your input on gift card tracking, reporting, and revenue breakdowns. These valuable insights help us focus on areas for improvement. Please be sure to submit and vote on features in our product roadmap so we know what's most important to you: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback. Thanks again for your continued support and for growing with ROLLER. JJ Jacob J. Remote Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Does the job, room for improvement" September 23, 2025 3.0 Overall, slightly above average. It is nice to have access to these tools from any device, but mobile friendliness needs to be addressed. More reporting would really make this product great. Pros Secure platform, simple to adopt and use, customization in product listing and party packages, reasonable payment processing rates with option to pass to consumer Cons Some problems with customers adopting the platform for features like updating payment method and canceling subscriptions, very limited reporting compared to competitor platforms, never really understood the point of the dashboard. Venue Manager is NOT mobile friendly. Switched from [Active8](https://www.capterra.com/p/207314/Active8pos/) Forced change, Active8 worked to migrate all clients over Review Source Response from ROLLER Software September 30, 2025 Jacob, thank you for sharing your feedback. We’re glad to hear ROLLER has been simple to adopt, secure, and flexible with product listings and party packages, and that payment processing has worked well for your team. We hear your concerns around customer adoption of features, reporting, and mobile usability. We know mobile access and more robust reporting are important, and these are areas we’re actively working to improve. Your feedback is really valuable in helping us focus on what matters most. Thanks again for taking the time to share your experience. TA Teresa A. General Manager Entertainment Used the software for: 2+ years ### "Roller review" September 20, 2025 3.0 I do not like the overall system as it is not very user friendly in all aspects. On the backend, it is a nightmare, especially with reports. Pros It is easy to check in guests and the concessions part makes it very user friendly. Group checkin is also pretty easy to use. Cons Depending on how you pull a report, it gives different information. Also, pulling what you need from a report is very difficult. Also, setting up accounts for memberships is damn near impossible. Switched from [Active8](https://www.capterra.com/p/207314/Active8pos/) Corporate made us. Definetly not my choice. But Roller did buy out Active8 Review Source Response from ROLLER Software September 26, 2025 Teresa, thank you for your honest feedback. We’re glad to hear check-in and concessions have been easy to use, but we’re sorry that reporting has been challenging. We understand how important it is to access clear, consistent information, and your input helps us see where the experience can be improved. We appreciate you taking the time to share your perspective, and we will keep working to make ROLLER easier to use across the board. PM Patty M. Assistant General Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Ease of Use and Added Bookings from Event booking ease" September 24, 2025 5.0 Having converted our system from booknow, the ease of roller is an important feature. It is both booking and customer friendly and easy to use. The conversion team was also a great help Pros Ease of Use once the system is in place plus how the system becomes more convenient the more it is used. Also, the training videos are a huge assistance. Also, having the payment system fully integrated is a huge help Cons Moving/ uploading information when moving from Booknow. Not so much on the Roller end. But gathering the info and then having it imported but it being deleted between uploads and review to publish live. Also, the invoicing is less formal then some of our groups prefer Switched from [BookNow Software](https://www.capterra.com/p/214764/BookNow-Software/) The features and ease of use of the system. We would need to give booknow the features we needed and they might have had it or not. Roller is built with the needs of the business having been worked out over time Review Source Response from ROLLER Software October 1, 2025 Patty, thank you so much for sharing such a detailed review of your experience with ROLLER. It's great to hear that you’ve found the platform easy to use once set up, and that its convenience continues to grow with regular use. We appreciate your feedback on data migration and invoicing. We know transferring information from a previous system can be challenging and we’ll continue working to make the process smoother. Your note on invoicing formality has been shared with our team as we continue refining the system to better support different business needs. Thanks again for taking the time to share your thoughts! KK Kaitlyn K. Operations Manager Entertainment Used the software for: Less than 6 months ### "Roller makes our days easier " July 28, 2025 4.0 Our experience with Roller has been overwhelmingly positive. It’s made a noticeable difference in how smoothly our operations run day-to-day. The system is fast, user-friendly, and easy to train on—which is especially important for our young team. Tasks that used to take longer are now streamlined, and everyone feels more confident using it. While the reporting side took a little time to get comfortable with, it wasn’t a dealbreaker at all. Once we figured out how to pull what we needed, it’s been incredibly helpful. Overall, Roller has been a reliable, efficient, and easy-to-use platform that’s helped us stay organized and work smarter. Pros We’ve been really impressed with how user-friendly and intuitive Roller is. It’s quick, easy to navigate, and has made training our young team so much smoother. The layout is clean and everything is easy to find, which saves us time and reduces errors. It’s made a big difference in our day-to-day operations—and our team actually enjoys using it! Cons There honestly isn’t much we don’t like. The reporting features took a little getting used to at first, but once we got the hang of it, it’s been smooth sailing. Overall, it’s been a great fit for our operations! Switched from [CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) We made a switch to better suite our company needs Review Source Response from ROLLER Software November 24, 2025 Hi Kaitlyn, Thank you so much for your thoughtful feedback! We’re thrilled to hear that ROLLER has made such a positive impact on your day-to-day operations and that your team finds it intuitive and enjoyable to use. Thanks again for being part of the ROLLER community—we’re so glad to be helping your team work smarter and more efficiently. MM Mike M. Owner Entertainment Used the software for: 6-12 months ### "Huge investment - but even a bigger disappointment in the product" July 14, 2025 2.0 Just not good. The staff is friendly but even our Implementation specialist admitted on several occasions that their software was lacking and that a lot doesn't make sense for the US market Pros Their booking system is good. But other than that, it lacks the basic functionalities that many other POS systems have (Unless you upgrade to their pro version). Cons Unfortunately their software doesn't provide so many basic functions you'll find from other POS systems. The reporting is very challenging - for example, if I want to check our staff's gratuities for the night, it will show me every transaction - but doesn't give you a total. You literally have to export the report, download it, open in Excel (or similar) and add a Sum function. The software is also from Great Britain (which we were not told) - and Europe operates so differently then the US Unfortunately there are so many challenges we are about to write off the $15k we invested in them and just start with someone else. Perhaps their higher end subscription does the basics we are looking for - but systems like Clover are a lot less expensive and a lot more functional for basic POS. Sorry. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing ROLLER We were sold on the Party Booking features (which were good) and their ease of use and implementation Review Source Response from ROLLER Software July 16, 2025 Hi Mike, Thanks so much for the honest feedback, we’re really sorry to hear you’ve had a frustrating experience. It’s great to know the booking side is working well, but we totally understand your concerns around the POS, especially things like tipping, receipt formatting, and reporting. Since you're just out of onboarding, we really appreciate you raising these things early. Some of the features you mentioned, like the tipping setup, are in the works with our payments partner, but we know they’re not quite there yet. For reporting, we’ve noted your concerns and will review how we can improve on this. Thanks again for providing your feedback, and please reach out directly if you'd like to chat further on any of this. LP Luisa P. Entrepreneurs Sports Used the software for: Less than 6 months ### "The switch to ROLLER: An important decision that we will not regret" September 27, 2025 5.0 We switched from another provider to Roller in the middle of the year and have had many positive experiences so far. The possibilities, usability, and customer support are truly outstanding. Customer service is also very good, and the online checkout interface is very appealing. Some functions, such as independently moving/canceling bookings, do not always work intuitively enough. Pros Flexible product design and event ticketing , intuitive operation especially for scheduling, transparent payments and invoicing, versatile evaluation options, customer support very helpful and easily accessible, Cons Chargeback process and transparency, Limited possibility to adjust payment methods retrospectivally (SEPA payments), no automatic user log off for venue manager Switched from [Software Plano](https://www.capterra.com/p/213795/Software-Plano/) Limited functionality, lack of transparency in payments, high coordination effort due to two systems running in parallel (POS and booking system), poor customer support (long waiting times, limited assistance), lack of automated evaluation options Review Source Response from ROLLER Software September 29, 2025 Luisa, thank you for such thoughtful feedback. We’re delighted to hear you’ve had many positive experiences since switching, and that flexibility, scheduling, payments, and support have stood out for you and your team. We also appreciate your suggestions around chargebacks, auto log-off, and booking changes. Feedback like this helps us focus on the areas where we can keep improving. Thanks again for choosing ROLLER, we’re so happy to be supporting your business! EK Eric K. Owner Entertainment Used the software for: 2+ years ### "Take Your Business to its next level with Roller" September 23, 2025 5.0 Fantastic. Everyone who we have encountered at Roller is excellent, and does a great job. We recommend Roller to many others as well given its superior product. Pros Roller is very simple to use for our team members and to administer. Customer support is excellent. Presentation to guests is excellent. Cons Very simple: Too many bugs. It appears that when new versions / updates come out, other items break, meaning that there needs to be more testing before rolling out new versions. Takes too long for bugs to get resolved as well. Also, it would be nice having a relationship manager again, as that recently went away. Review Source Response from ROLLER Software September 26, 2025 Eric, thank you for such positive feedback and for recommending ROLLER to others. We’re delighted to hear it’s simple for your team to use and that our support and guest experience have been excellent. We also appreciate your honesty around bugs and updates. We know how disruptive these issues can be, and your feedback helps us improve how we test and resolve them. We’ve also noted your comments about account management and will review how we can better support you in that area. Thanks again for sharing your experience and for being such a strong advocate for ROLLER. RD Roger D. CEO Entertainment Used the software for: 2+ years ### "Falls short of expectations " September 26, 2025 2.0 Roller has some good features but lacks meaningful reporting capabilities and has no ability to function on a mobile device. I do not recommend it. Pros Ease of use. The dashboard works well and the ability to update products, etc. works reasonably well. Cons The fact that there’s no app and I can’t see sales on my phone is maddening. I can’t even see it on a browser because that doesn’t work either. Switched from [CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) Roller was easier to deploy and learn and I thought Roller would quickly plug its obvious deficiencies. Review Source Response from ROLLER Software September 29, 2025 Roger, thank you for sharing your honest feedback. We’re glad to hear you’ve found ROLLER easy to use for updating products and navigating the dashboard, but we’re sorry for the frustration around mobile access and reporting. We know mobile functionality is a gap today, and it’s something we’re actively working on solutions for. We appreciate you taking the time to share your experience, as feedback like this helps us focus on the areas that matter most to our customers. OH Oliver H. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Soon to move " September 18, 2025 5.0 liked it and moved systems a few years ago it good but now so expensive we are reviewing our systems as we expand into new sites and products Pros The ease of use of the system for both current and historic data. Managing the bookings is relatively stress free . Cons The pricing has now got to a level where we are seriously having to question if it remains value for the business. Switched from [BMI Leisure](https://www.capterra.com/p/228706/BMI-Leisure/) quality of service was better at the same price point Review Source Response from ROLLER Software September 26, 2025 Oliver, thank you for taking the time to share your feedback. We’re really glad ROLLER has made it easy to manage bookings and access data, but we understand your concerns around pricing as your business grows. We’d love the chance to connect with you directly to chat through your needs and explore options that could help ensure ROLLER continues to deliver value for your team. CO Cameron O. Owner Entertainment Used the software for: 2+ years ### "Wouldnt use anything else, makes my life so easy!" September 18, 2025 5.0 Great, customer service has always been quick and knowledgable and able to fix my issues, onboarding was easy and the software has been improving more and more over the 5ish years we have been using Pros Its an all in one software that runs my whole business, it does everything I need it to do and its easy to use and learn for new staff Cons Nothing in particular, the price has been moving up a bit over the years, especially the pro version Alternatives considered [IBIS Reservation](https://www.capterra.com/p/179708/IBIS-Tourism-Management-Platform/) Reason for choosing ROLLER more suitable for my business needs and setuo more specifially for our industry Review Source Response from ROLLER Software September 26, 2025 Cameron, thank you so much for the glowing review! We’re thrilled to hear ROLLER has made running your business easier and that your team finds it simple to use. It’s great to know our customer service and continuous improvements have supported you over the past 5 years. We truly appreciate your loyalty and look forward to helping your business grow even further. AG Allan G. Operations Manager Entertainment Used the software for: 2+ years ### "Satisfied with room for improvement" October 2, 2025 4.0 I would say somewhat satisfied. Although there are some obstacles, especially in online booking. The enhancements, updates and sharing the pulse report is very useful. I hope you can share the recorded webinar too for those who cannot attend due to the time difference. Pros Value for money & User Interface. The continuous enhancement, upgrade and accessibility. The response time of the customer support. Cons Limitations on payment method. Currently, limited to Visa & Mastercard Looking forward to seeing an integration with RFID wristbands. Limitation to link the waiver holder in multiple venues in the same country. Complex waiver system. Review Source Response from ROLLER Software October 6, 2025 Hi Allan, Thank you for your thoughtful feedback and for highlighting the value you see in ROLLER’s continuous improvements, user interface, and support responsiveness. We appreciate your suggestions around payment methods, RFID integration, and waiver management — these insights are incredibly helpful as we plan future enhancements. We're glad you enjoyed the Pulse Report findings! We do have the webinar available on-demand here: https://www.roller.software/2025-pulse-report-webinar-registration Hopefully you enjoy the insights from our three guest operators - it's a great watch! AH Alexis H. Coordinator, Tour Scheduling Museums and Institutions Used the software for: 6-12 months ### "User-friendly" September 23, 2025 4.0 We love the flexibility it gives for our team to go in and change things as needed. Also, it is so user friendly. Pros It is easy to use. Once you learn the system, it's pretty easy to maneuver. It is also very user friendly. Cons There are some things that my institution needs that Roller can not do just yet. We need accurate reporting but I understand that our needs are very specific. Switched from [Tessitura](https://www.capterra.com/p/111612/Tessitura-Software/) Tessitura's system did not work for what we needed. There was too many work arounds and inaccuracies. Review Source Response from ROLLER Software September 26, 2025 Alexis, thank you for taking the time to share your feedback. We’re glad to hear ROLLER has been user-friendly and flexible for your team. We also appreciate your note on reporting, even when needs are specific, feedback like this helps us understand where we can improve. Thanks again for sharing your experience and for choosing ROLLER. CP Carrie P. General Manager Entertainment Used the software for: 1-2 years ### "Not Bad!!" September 23, 2025 4.0 Pretty good, you can navigate it easily when you know what you are doing and it was easy to learn, and you can go back and find old tickets Pros Its easy to navigate, the side bar makes it easy to find where you wabt to go and get back to where you were, its also easy to add waivers to an event Cons The multiple steps to add product to your menu, i forget where i am and do sone steps over ajd over again Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Company decision, i just do what they want Review Source Response from ROLLER Software September 26, 2025 Carrie, thank you for sharing your feedback. We’re glad you find ROLLER easy to navigate and helpful for tasks like adding waivers and finding past tickets. We also hear your comments on the steps to add products, and we’ll use this input as we continue working to make setup simpler and more streamlined. We appreciate you taking the time to share your experience with us. BI Brett I. Amusement and kids entertainment Food & Beverages Used the software for: 2+ years ### " Excellent Platform" September 18, 2025 5.0 A user friendly platform that is very easy to use, teachable to new staff and helps to keep venue booking errors at an absolute minimum. Pros Venue manger is amazing for its online booking system and its ability to be able to block out sessions and view daily capacities. Cons Roller doesn’t have live chat support which is annoying as many other POS providers have instant support when required. Review Source Response from ROLLER Software September 26, 2025 Brett, thanks for your feedback and for highlighting the value of Venue Manager, especially for online bookings and capacity management. We’re excited to share that we’ve just rolled out 24/7, 365 live chat support globally, so instant help is now available whenever you need it. We’re glad to hear ROLLER is making your venue operations easier and look forward to supporting your continued success 🙌 AH Aiyanna H. AGM Entertainment Used the software for: 1-2 years ### "Great system when you know what you are doing" September 23, 2025 5.0 Overall I have had a good experience and I like that it constantly updates. Especially with parties, as that’s my area within the company I work for. Pros That when a new problem arises or idea shortly after there is an update. Whenever I think totaled hm we need this, we then get a notification. Cons I can’t think of anything at the moment. So far both pos and venue manger have been pretty useful and work hand in hand with each other. Review Source Response from ROLLER Software September 30, 2025 Aiyanna, thank you for sharing your feedback. We’re glad to hear you’ve had a good experience with ROLLER and that updates have been helpful, especially for parties. We love to hear that both POS and Venue Manager are working well together for your team. We appreciate you taking the time to leave a review! ML Manuel L. Business Developer Entertainment Used the software for: 6-12 months ### "Usable for most use cases, great all in one solution" September 23, 2025 5.0 Pros Its easy to use if you learn how to handle it.The setup calls are very helpful, if you need support you get feeback from support team in a few hours. Cons Sometimes for some hard use cases its not that easy usable. But most of the times, you will find a workaround to use it for such cases. The admin backend is only available in english, maybe for the future, german would be great. Review Source Response from ROLLER Software September 29, 2025 Manuel, thank you for taking the time to share your feedback. We’re glad to hear the system is easy to use and that setup calls and support have been helpful. We appreciate your comments on handling complex use cases and the request for German language support. Insights like this help us prioritize future improvements. Thanks again for sharing your experience! Talk to a Capterra advisor for free and get results within 15 minutes.