# Page 3 | ROLLER Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ROLLER the right Point of Sale solution for you? Explore 144 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164715/ROLLER/reviews --- ROLLER 4.2 (144) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 3 - Reviews of ROLLER ## Showing most helpful reviews Showing 51-75 of 144 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Alexis D. Events Lead Events Services Used the software for: 1-2 years ### "Roller Review" September 23, 2025 4.0 My overall expertise with roller I would rate a 6.5 , if they had better customer support I would rate higher. Pros I like the fact it’s easy to use , my favorite is playground mode. Which gives you the option to book parties / group booking etc. while in training. Cons The least thing I like about roller is that customer support is not the best when it comes down to tracking purchases etc. Review Source Response from ROLLER Software September 30, 2025 Alexis, thank you for sharing your feedback. We’re glad to hear you find ROLLER easy to use and that playground mode has been especially helpful for training and group bookings. We’re sorry to hear support hasn’t met your expectations- we’ve invested heavily in improving our support team over the last 12 months and also now offer 24/7 global live chat and phone support to provide faster, more reliable help. We appreciate your feedback and will keep working to improve your experience. MR Malik R. Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great System " September 23, 2025 5.0 very good, love it, from booking to scheduling, invoicing payment , every single step is easy, more over the car payment function with in the system itself helps alot , over all a great software Pros user friendly, easy to book and processing payments and invoices are so great. its is very secure for guest data and info is saved under GDPR for a better customer support. great value for money Cons reports must be providing more information and there should be an option to segregate and filter nationalities and age groups Review Source Response from ROLLER Software September 30, 2025 Malik, thank you for your kind words and for recommending ROLLER! We’re so pleased to hear the platform has been user friendly, secure, and valuable for your team. We also appreciate your suggestion on reporting with more filters. Please be sure to submit or vote on features in our product roadmap so we know what's most important to you: https://mysupport.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback Thanks again for choosing ROLLER! SH Stacey H. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "User Friendly and informative" September 18, 2025 4.0 Very good training and very easy and good to use. There are many sections you can look at to identify parts of your business. Pros It is easy to use and provides a lot of information. Very up to date and user friendly. The program is able to section information which is easy to retrieve. Cons We would like the program to advise us who our existing customer are and who are new but it cannot help us with that although I have raised it. Review Source Response from ROLLER Software September 26, 2025 Stacey, thank you for sharing your feedback and for recommending ROLLER! We’re so glad you find the platform user-friendly and helpful for accessing information about your business. We appreciate your suggestion around identifying existing versus new customers; please be sure to submit or vote on features in our product roadmap in the app: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback. Thanks again for your kind words and for being part of the ROLLER community. SV Sudheer V. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Director of operations" September 18, 2025 3.0 meh! could. be better for much cheaper. Definitely on the expensive side that does not help small businesses Pros ease of use. UI is really great. some of the reporting is good but should be tighter integration with others Cons reporting sucks. there should be more insights and reports that should year over year comparsion, revisits etc Review Source Response from ROLLER Software September 26, 2025 Sudheer, thanks so much for taking the time to share your honest feedback. We’re glad you find the ease of use and UI helpful, and we hear your concerns around reporting and pricing. Insights like year-over-year comparisons and revisit tracking are important, and feedback like yours helps guide our product improvements. Please be sure to submit or vote on features in our product roadmap so we know what's most important to you: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback SR Shannon R. Operations Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Solid system with some upgrades needed" September 26, 2025 3.0 Overall I am happy with how Roller functions, I've seen better systems but also worse! It's a solid system. Pros The Roller user interface and the customer support are good. Functionality of the system overall is good too. Cons Some limited ticketing functionality and complicated set up processes initially. Support in set up could have been better - we definitely required a bit more hand holding! Switched from [FuseMetrix](https://www.capterra.com/p/212880/FuseMetrix/) The system didn't have the features we needed, particularly for the Marketing teams. Review Source Response from ROLLER Software September 29, 2025 Shannon, thank you for sharing your feedback. We’re glad to hear you find the interface, functionality, and support strong, and that ROLLER has been a solid system overall. We also appreciate your comments on ticketing functionality and setup. Over the past 12 months, we’ve invested heavily in our support team, introducing 24/7 global live chat and phone support, and increasing our team by 50% to make sure customers get the help they need more quickly and easily. Thanks again for taking the time to share your thoughts. SC Simon C. CFO Recreational Facilities and Services Used the software for: Less than 6 months ### "Great experience" September 23, 2025 4.0 Pros Easy-to-use booking system for customers. No manuel adjustements in accounting with all the GL being imported in Roller. Cons Data export analysis when you have lots of venues, it needs to be done venue per venue instead of an overall overview. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) For a better customer experience and easier accounting Review Source Response from ROLLER Software September 30, 2025 Simon, thank you for sharing your feedback. We’re glad to hear ROLLER has made online bookings easier for your customers and streamlined your accounting processes with GL imports. We also appreciate your note on reporting across multiple venues; that’s valuable input as we continue to improve reporting flexibility. GO Grainne O. General Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Good system but cold be a great system! " July 5, 2024 4.0 Loved it to start with, i could have worked for roller I was so enthused by the system however that energy and delighted is no longer there, unable to get to discuss real but small changes needed to elevate this system into something that is a one stop shop for smaller organisation. In Ireland there are abound 250 small attractions that need a one stop shop and I would not recommend Roller presently but am aware the right solution does not exist, you are close but not there. Pros The key reason I chose roller was how easy it was to use from a staffing point of view, if our internal customers could not use or it took too much time then this was not the right system for us. Roller offered us potential a one stop shop, I had hoped we would have the last few fixes needed done by now. Cons Not having a dedicated person to help and get results on important challenges we face with Roller. 1 year in you also need to offer up training on reports etc, online zoom type training session. Reason for choosing ROLLER We looked at around 10 other products. Review Source Response from ROLLER Software July 29, 2024 Grainne, thank you for sharing your feedback and for your detailed review of ROLLER. We genuinely appreciate your insights and the time you've taken to provide them. We're thrilled to hear that the ease of use from a staffing point of view was a significant factor in choosing ROLLER. Our goal is to offer a seamless experience, ensuring that the system is intuitive and efficient. We apologize for the frustration you’ve experienced due to the lack of a dedicated support person and the need for additional training. Your feedback highlights critical areas where we can improve. We are currently working on expanding our support team to provide more personalized assistance and are developing comprehensive training resources. JF Jay F. Director Recreational Facilities and Services Used the software for: 1-2 years ### "Fantastic product all Rolled into one." July 8, 2024 4.0 Overall I'm very happy with Roller as its allowed us to have complete control all in one package, where as previously we used multiple products. Pros The main thing that sold Roller to me was the ability to sell multiple sessions and still have the sessions in the "break time" up for sale, this opened our available sessions and instantly made a difference to our capacity. The fact Roller is the POS, online booking and payment solution all rolled into one, where previously we used multiple different softwares to achieve. The money I saved in transactions from using Stripe off set the monthly cost of Roller which came with additional benefits. Cons At present roller can't send the gender API to our timing software which means our categorised leaderboards don't work correctly without manually having to change every customers profile. "Please Fix!" Switched from [TuriTop](https://www.capterra.com/p/153897/TuriTop/) Turitop could not resolve the issue we had with multiple sessions, we manually had to try sell sessions in between the multiple sessions sold online, misleading customers looking at our availability online. Review Source Response from ROLLER Software July 29, 2024 Jay, thanks so much for taking the time to leave your detailed review. We're delighted to hear that the ability to sell multiple sessions, the integration of POS, online booking, and payment solutions, and the cost savings from using Stripe have significantly improved your business operations and capacity. I'm happy to let you know that the feature you mentioned around the gender API is set to be released in August, so thank you for letting us know what features are most important to you! JG Jasna G. Ticketing Services Manager Museums and Institutions Used the software for: 1-2 years ### "Positive Experience " July 10, 2024 4.0 The experience has been positive so far. The system has met all of our interim needs. Pros Simple user interface for venues Clear directions in help centre Frequent addition of new features Interface for venues not only end user Cons Response times on some tickets have been lengthy Unable to text/email tickets sold at POS to a customer phone for scanning at a later date. We had to use physical ticket stock to combat this Fixed confirmation email template, inability to fully customise to a single event series or product Very limited function in check in app Alternatives considered [Veevart](https://www.capterra.com/p/155877/Veevart/) Reason for choosing ROLLER There were a number of other products that were considered as part of the brief. More of our essential criteria were met by Roller Switched from [Humanitix](https://www.capterra.com/p/10004030/Humanitix/) We required more utility in order to ticket a blockbuster exhibition. Required a POS also. Review Source Response from ROLLER Software July 29, 2024 Jasna, thank you so much for taking the time to leave your detailed feedback. We're thrilled to hear you're enjoying the simple interface and clear directions in the help centre. For any urgent issues, please be sure to give us a call, available 24/7 for all customers, so we can help with any critical issues. US Phone +1 213 929 5385 UK Phone +44 20 3514 1011 AU Phone +61 3 8103 3032 Also, be sure to submit or vote on features in our public roadmap so we know what is most important to you: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback JW Jon W. Financial Controller Entertainment Used the software for: 1-2 years ### "Financial Controller" June 27, 2024 4.0 Overall the system is good, particularly for the front of house staff. The limitation is for the reporting and integration functionality. Pros Ability to sell online, check in / out functionality Cons Reporting and integration. The reports to be able to produce balance sheet items like debtors, customer deposits in advance and gift cards can only be produced by extracting the revenue reports and takes a considerable amount of time. It doesn't currently integrate with Quickbooks so all entries must be bought manually into the software. Review Source Response from ROLLER Software July 3, 2024 Thanks so much for taking the time to leave your feedback Jon. I'm glad to hear that the system is great for your front of house staff. I'm sorry to hear you're finding gaps in the reporting. We are continually evolving the product and our integration roadmap - please be sure to submit or vote on features in our product roadmap so we know what's going to make your job easier! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback GS Gregory S. Vice President of Operations Entertainment Used the software for: 2+ years ### "Rolling with Roller" July 5, 2024 5.0 Pros The ease of use, deployment and customer service for our onboarding made ROLLER a pleasant and profitable journey. Cons There isn't much to dislike. ROLLER puts me in the driver seat of my businesses and allows me to make data based decisions to grow and operationalize efforts to become more efficient. Review Source Response from ROLLER Software July 29, 2024 Gregory, thank you for sharing your positive experience with ROLLER! We are delighted to hear that the ease of use, smooth deployment, and customer service made your onboarding process a pleasant and profitable journey. We understand the importance of seamless online transactions, and it’s great to hear that ROLLER has addressed the challenges you faced previously. EJ Emily J. Park Manager Entertainment Used the software for: 1-2 years ### "Honest Review" June 27, 2024 4.0 Overall, I really enjoy using the platform. It’s easy for my team to use the POS, the waiver kiosk does its job, and the venue manager and online checkouts are great. Pros Visually, Roller is superior to our previous system. Both the POS and Venue Manager are simplified and easy to “sift through.” Cons There are bugs that seem to pop up regularly. A schedule will suddenly be missing a ticket variation or a POS button suddenly disappears and then reappears before we can figure out why. Switched from [CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) Required by franchise corporate office. We hoped that the change would mean a more customized experience for the franchise as a whole. Review Source Response from ROLLER Software July 3, 2024 Thanks for sharing your feedback Emily. We're thrilled to hear that you're finding the POS and Venue Manager easy to use compared to your previous system. I'm so sorry to hear you're having trouble with things disappearing in the system. Please give us a call if you're still experiencing the issue so we can help resolve it! https://support.roller.software/hc/en-us/articles/115001690793-Contacting-support-FAQs#h\_01F1KAENXC0WVX33VWDD06VV98 AD Angie D. Owner Child Day Care Services Used the software for: 2+ years ### "Over all good experience " July 6, 2024 3.0 It takes while to you learn to use it. If can help us over the phone or online talk will be much quicker help us fix problems. Emailing to explain the problems really frustrated me. Anyway all staffs are nice Pros Online booking is very good, customer can make booking any timeand Pos is easy to use and set up Cons Fee too high, can not block American express and we need to email about our problems (this is really not good for people with bad english writing skills) Review Source Response from ROLLER Software July 29, 2024 Angie, thanks so much for taking the time to leave your feedback. We're delighted to hear that you're enjoying the POS and online booking features 0 we understand how important it is to allow customers to book around the clock. I wanted to let you know that if you're using ROLLER Payments, we can absolutely block American Express as a payment method for you - please just contact our support team by phone, available to all our customers 24/7. US Phone +1 213 929 5385 UK Phone +44 20 3514 1011 AU Phone +61 3 8103 3032 YE Yechiel E. Operating Partner Entertainment Used the software for: 2+ years ### "Happy Roller Customer" June 27, 2024 5.0 Pros The cloud based functionality is one of the most helpful functions for managing our business. Cons Some limited functionality. Your business has to be setup within the parameters of how the Roller system was built. Review Source Response from ROLLER Software July 1, 2024 Thanks so much for sharing your review Yechiel. We're so happy to hear you're enjoying the cloud-nature of the ROLLER platform. Please be sure to submit or vote on features that are important to you in product roadmap in the app: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback AA Aadil A. Head of IT Entertainment Used the software for: 1-2 years ### "All in one System for Entertainment industry" July 3, 2024 4.0 Overall the support is great and the updates to the features are taken care of. However, it would be great if minor customization can be accommodated depending on business requirements. Pros ROLLER app is very intuitive and easy to use and administer. Works really well as a SAAS product even at the Point of Sale. All areas such as F&B and waiver are well integrated to consider the app as an All in one solution. Cons If there are multiple venues, it becomes a hassle to manage as they are independently managed and administered. HQ can solve the problem but can be an additional cost. Alternatives considered [Parafait](https://www.capterra.com/p/206328/Parafait/) Reason for choosing ROLLER Features offered, and a great UI. Review Source Response from ROLLER Software July 4, 2024 Aadil, thank so much for leaving your review. We're thrilled to hear you find ROLLER intuitive and easy to use and are enjoying the all in one nature of the solution. I will pass on your feedback about the HQ functionality and in the meantime if you'd like to share any other feature requests, please be sure to post them in our product roadmap in the app. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback JJ Jessie J. General Manager Entertainment Used the software for: 2+ years ### "Jessie's review" June 27, 2024 4.0 Pros Easy if use, setting up production and getting them online Cons Implementing items not needed for our venue and some reporting features with the pay more get xyz Review Source Response from ROLLER Software July 1, 2024 Thanks so much for taking the time to leave your feedback Jessie. We're thrilled to hear you're finding the software easy to use! We're sorry to hear you implemented items you don't feel you need for your venue - please be sure to reach out to our support team if you need any help reconfiguring anything in your account. CA Chanel A. Manager Hospitality Used the software for: 1-2 years ### "Roller use" July 10, 2024 3.0 Pros Clear menus Screens not super busy or flashy Cons I dont like how u have to swap between vm and pos when dealing with future bookings. Events can not be swiped to get to next 1 the mobile version is impossible to use Review Source Response from ROLLER Software July 29, 2024 Chanel, thanks so much for sharing your review. We love to hear that you're enjoying the simplicity of the menu screens. Regarding future bookings, please be sure to submit or vote on features in our public roadmap so we know what's most important to you. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback IK Ihsan K. Supervisor Entertainment Used the software for: 1-2 years ### "Roller Software Review" July 9, 2024 5.0 Great experience. Easier then other platforms I have used Pros UI and accessibility makes it easier to improve standards and understand customer needs/wants Cons Some issues with wristband management system. I believe the system could be tailored so that the company could decided weekly what each schedule will look like. Incase of special events that require different wristbands and avoid confusion Review Source Response from ROLLER Software July 29, 2024 Ihsan, thanks so much for taking the time to leave your feedback. We love to hear the UI and accessibility make it easier to improve standards and understand what your customers want. Please be sure to submit or vote on features that are most important to you, like improvements to the wristband management system, in our public roadmap. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback JA Joe A. Supervisor Leisure, Travel & Tourism Used the software for: 1-2 years ### "Joe Roller Review " June 27, 2024 5.0 Very happy with my experience using on a daily basis. Pros Easy and simple to use at work. Very effective and proffesional. Cons I have nothing bad to say about roller at all. Review Source Response from ROLLER Software July 3, 2024 Joe thank you so much for taking the time to share your feedback. We're so glad to hear that you're finding the software easy to use. Your review made our day - our team works hard to ensure ROLLER delivers exceptional value for our operators. JA Jack A. Senior Games Master Entertainment Used the software for: 6-12 months ### "A breeze to use- highly recommended " June 27, 2024 5.0 I use Roller every morning and nearly every evening to manage staff across several branches round the country. Pros Great layout. Things are really easy to find and super easy to understand and therefore, teach other staff about. Cons Sometimes account get sent to areas they aren’t allowed to access despite not trying to access them. This seems like a relatively simple bug. Review Source Response from ROLLER Software July 1, 2024 Thanks so much for sharing your feedback Jack. Our team is delighted to hear you're finding the software easy to use and train your staff on. Please be sure to reach out to our support team - available 24/7 - if you're still experiencing the access issue. GM Greg M. director of education Museums and Institutions Used the software for: 6-12 months ### "Flexible fields please." June 27, 2024 3.0 Implementation and training happen to those in charge of purchasing roller and much of what we do on a daily basis we had to figure out on our own with trial and error. Currently my confidence that we are doing it most efficiently is low. Pros pricepoint. We have a unique application and it doesn't always fit what we need, but niether does anyone. So if we have a product that doesn't exactly do what we need at least we can have a less expensive one. Cons The fields on forms are not very smart. For example when entering a phone number you must enter it in one and only one way or the form is rejected. Review Source Response from ROLLER Software July 3, 2024 Greg, thanks for taking the time to leave your review. I'm sorry to hear you don't feel you're using the product as efficiently as possible. Please reach out to me directly so I can connect you with someone who can review your account. JR Joslyn R. Shift manager Child Day Care Services Used the software for: 2+ years ### "Catch Air Austin" July 8, 2024 5.0 Pros Helps us organize parties and schedule them and get the customers what they want easily Cons Not being able to assign multiple people to orders Review Source Response from ROLLER Software July 29, 2024 Joslyn, thanks so much for taking the time to share your feedback. We love to hear that ROLLER helps you organize and schedule parties. Please be sure to submit or vote on features in our public roadmap in the app so we know what features are most important to you. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback MR Marvin R. CEO Entertainment Used the software for: 6-12 months ### "The one and only" February 5, 2024 5.0 I Love to Work with ROLLER. Im really Happy all Problems could be solved in the past within a short period. The 24/7 Hotline is perfect for any critial bug Pros A big Feature Range which can handle every venue Business. The Support ist amazing i really Love the contact to the Support they do an amazing Job. Cons For Germany venues is has much workarounds to Deal with its Not yet translated in the Backend. I Hope for more Features that also Covers German vendors Like DATEV or better invocing Switched from [eTermin](https://www.capterra.com/p/188696/eTermin/)[bookingkit](https://www.capterra.com/p/148805/Booking-System-for-Leisure-Activity-Providers/)[Belbo](https://www.capterra.com/p/212416/Belbo/)[Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) In our Situation WE tested a Lot of booking systems and Roller offers the best Pricing with a big Feature range Review Source Response from ROLLER Software February 9, 2024 Marvin, thank you for your glowing review! We love to hear that ROLLER is helping support your business and that you've had great experience with our support team. Please make sure to submit or vote on feature ideas in our product roadmap in the app so we know what's most important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback AC Amaiah C. Assistant General Manager Entertainment Used the software for: 2+ years ### "Roller Review " January 30, 2024 5.0 Pros I appreciate the ease of using Roller once you are familiar with the software. Cons There are many features that just seem basic to have that the software has yet to develop. Alternatives considered [Aluvii](https://www.capterra.com/p/159012/Aluvii/) Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) We needed better Venue Management and needed our waivers to be intertwined with our software. Review Source Response from ROLLER Software February 7, 2024 Amaiah, thanks so much for taking the time to leave your feedback. We're happy to hear you're enjoying the all-in-one nature of the platform and having your waivers integrated. Please be sure to submit or vote on feature ideas in our product roadmap so we know what's important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback LM Lucy M. Operations Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Love Roller for the Customer Interface" January 30, 2024 5.0 Really good. Onboarding process was great. Pros Easy for customers to book and see availability. The software is powerful with lots of different options - e.g. add ons Cons Support is difficult to get ahold of, and any feature requests take a long time to be considered. Because the software is so powerful, sometimes it would be helpful to talk to someone about how best to use the software for your business specifically. I understand thats not possible for every update, but maybe an annual check-in to make sure you are getting the most of the product would be helpful and ensure customer satisfaction? It would also be great if there were some better reports, or even custom! Where you can select what fields you want to see. Switched from [Sports Booker](https://www.capterra.com/p/202718/Sports-Booker/) Cost was the main reason. We also knew that others in the industry were using Roller so were confident it would work Review Source Response from ROLLER Software February 2, 2024 Hi Lucy, thanks for taking the time to leave us a review - we love to hear your customers are finding the software easy to book and see availability. If ever you have an urgent support enquiry, please be sure to call us on the phone number in your region: https://support.roller.software/hc/en-us/articles/115001690793-Contacting-support-FAQs. Additionally, we run a bi-annual product spotlight webinar where we announce all of the recently shipped features; you can find the most recent one here: https://www.roller.software/blog/august-2023-product-updates. 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