# Page 3 | ROLLER Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ROLLER the right Waiver solution for you? Explore 146 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164715/ROLLER/reviews --- ROLLER 4.2 (146) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 3 - Reviews of ROLLER ## Showing most helpful reviews Showing 51-75 of 146 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Manuel L. Business Developer Entertainment Used the software for: 6-12 months ### "Usable for most use cases, great all in one solution" September 23, 2025 5.0 Pros Its easy to use if you learn how to handle it.The setup calls are very helpful, if you need support you get feeback from support team in a few hours. Cons Sometimes for some hard use cases its not that easy usable. But most of the times, you will find a workaround to use it for such cases. The admin backend is only available in english, maybe for the future, german would be great. Review Source Response from ROLLER Software September 29, 2025 Manuel, thank you for taking the time to share your feedback. We’re glad to hear the system is easy to use and that setup calls and support have been helpful. We appreciate your comments on handling complex use cases and the request for German language support. Insights like this help us prioritize future improvements. Thanks again for sharing your experience! IM Ian M. General manager Entertainment Used the software for: 1-2 years ### "Arc Arena Navan" September 26, 2025 5.0 Very good, booking for parties is much better enabling us to maximize bookings, normal online bookings are great overall Pros Makes our online bookings alot easier especially around parties and group booking, accounts are very easy to interpret and see Cons can sometime be hard to work out how to do something but a quick email to support and it is sorted very quickly Review Source Response from ROLLER Software September 29, 2025 Ian, thank you for your feedback! We’re so pleased to hear ROLLER has made online and group bookings easier, especially around parties, and that our support team has been quick to help when needed. It’s great to know ROLLER is helping you maximize bookings and simplify operations. MR Malik R. Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great System " September 23, 2025 5.0 very good, love it, from booking to scheduling, invoicing payment , every single step is easy, more over the car payment function with in the system itself helps alot , over all a great software Pros user friendly, easy to book and processing payments and invoices are so great. its is very secure for guest data and info is saved under GDPR for a better customer support. great value for money Cons reports must be providing more information and there should be an option to segregate and filter nationalities and age groups Review Source Response from ROLLER Software September 30, 2025 Malik, thank you for your kind words and for recommending ROLLER! We’re so pleased to hear the platform has been user friendly, secure, and valuable for your team. We also appreciate your suggestion on reporting with more filters. Please be sure to submit or vote on features in our product roadmap so we know what's most important to you: https://mysupport.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback Thanks again for choosing ROLLER! RC Reon C. VP of Strategic Planning Entertainment Used the software for: Less than 6 months ### "Powerful All-in-One System" April 26, 2026 5.0 Overall, ROLLER has been a strong operational backbone for our business. It significantly improves efficiency across admissions, waivers, and transactions, and supports a smoother guest experience. Pros ROLLER provides a very streamlined and integrated system for managing operations. The all-in-one functionality—covering ticketing, waivers, POS, and reporting—makes daily management much more efficient. The online booking experience is clean and user-friendly, which helps drive advance sales and reduces friction at check-in. Real-time reporting and analytics are also valuable for tracking performance and making operational decisions quickly Cons Some backend processes can feel rigid, especially when trying to customize workflows or promotions.s. The reporting, while useful, can sometimes lack deeper customization or require extra steps to extract specific insights. Additionally, occasional system lag or delays during peak times can impact front desk efficiency. Review Source SH Stacey H. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "User Friendly and informative" September 18, 2025 4.0 Very good training and very easy and good to use. There are many sections you can look at to identify parts of your business. Pros It is easy to use and provides a lot of information. Very up to date and user friendly. The program is able to section information which is easy to retrieve. Cons We would like the program to advise us who our existing customer are and who are new but it cannot help us with that although I have raised it. Review Source Response from ROLLER Software September 26, 2025 Stacey, thank you for sharing your feedback and for recommending ROLLER! We’re so glad you find the platform user-friendly and helpful for accessing information about your business. We appreciate your suggestion around identifying existing versus new customers; please be sure to submit or vote on features in our product roadmap in the app: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback. Thanks again for your kind words and for being part of the ROLLER community. SR Shannon R. Operations Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Solid system with some upgrades needed" September 26, 2025 3.0 Overall I am happy with how Roller functions, I've seen better systems but also worse! It's a solid system. Pros The Roller user interface and the customer support are good. Functionality of the system overall is good too. Cons Some limited ticketing functionality and complicated set up processes initially. Support in set up could have been better - we definitely required a bit more hand holding! Switched from [FuseMetrix](https://www.capterra.com/p/212880/FuseMetrix/) The system didn't have the features we needed, particularly for the Marketing teams. Review Source Response from ROLLER Software September 29, 2025 Shannon, thank you for sharing your feedback. We’re glad to hear you find the interface, functionality, and support strong, and that ROLLER has been a solid system overall. We also appreciate your comments on ticketing functionality and setup. Over the past 12 months, we’ve invested heavily in our support team, introducing 24/7 global live chat and phone support, and increasing our team by 50% to make sure customers get the help they need more quickly and easily. Thanks again for taking the time to share your thoughts. SC Simon C. CFO Recreational Facilities and Services Used the software for: Less than 6 months ### "Great experience" September 23, 2025 4.0 Pros Easy-to-use booking system for customers. No manuel adjustements in accounting with all the GL being imported in Roller. Cons Data export analysis when you have lots of venues, it needs to be done venue per venue instead of an overall overview. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) For a better customer experience and easier accounting Review Source Response from ROLLER Software September 30, 2025 Simon, thank you for sharing your feedback. We’re glad to hear ROLLER has made online bookings easier for your customers and streamlined your accounting processes with GL imports. We also appreciate your note on reporting across multiple venues; that’s valuable input as we continue to improve reporting flexibility. RF Ross F. D Recreational Facilities and Services Used the software for: 2+ years ### "Better more flexible alternatives available " February 12, 2025 2.0 Difficult & inflexible to deal with. Inflexible and slow to pass on funds through their payment system. Pros Inflexible arrangements & quite an arrogant approach to the market. There are now more flexible workable offerings available from other providers. We will not be renewing. Cons They hang onto your money and i suspect invest in short term money markets Review Source Response from ROLLER Software February 14, 2025 Ross, thank you for sharing your feedback and we’re sorry to hear that your experience with ROLLER hasn’t aligned with your expectations. Our goal is always to provide flexible solutions and an excellent experience for our customers. We’ve been in touch recently to offer support and ensure everything is lined up for a smooth transition. We’d still love the opportunity to connect and address any concerns or clarify. Please don’t hesitate to reach out to directly if ever we can help further. JF Jay F. Director Recreational Facilities and Services Used the software for: 1-2 years ### "Fantastic product all Rolled into one." July 8, 2024 4.0 Overall I'm very happy with Roller as its allowed us to have complete control all in one package, where as previously we used multiple products. Pros The main thing that sold Roller to me was the ability to sell multiple sessions and still have the sessions in the "break time" up for sale, this opened our available sessions and instantly made a difference to our capacity. The fact Roller is the POS, online booking and payment solution all rolled into one, where previously we used multiple different softwares to achieve. The money I saved in transactions from using Stripe off set the monthly cost of Roller which came with additional benefits. Cons At present roller can't send the gender API to our timing software which means our categorised leaderboards don't work correctly without manually having to change every customers profile. "Please Fix!" Switched from [TuriTop](https://www.capterra.com/p/153897/TuriTop/) Turitop could not resolve the issue we had with multiple sessions, we manually had to try sell sessions in between the multiple sessions sold online, misleading customers looking at our availability online. Review Source Response from ROLLER Software July 29, 2024 Jay, thanks so much for taking the time to leave your detailed review. We're delighted to hear that the ability to sell multiple sessions, the integration of POS, online booking, and payment solutions, and the cost savings from using Stripe have significantly improved your business operations and capacity. I'm happy to let you know that the feature you mentioned around the gender API is set to be released in August, so thank you for letting us know what features are most important to you! JG Jasna G. Ticketing Services Manager Museums and Institutions Used the software for: 1-2 years ### "Positive Experience " July 10, 2024 4.0 The experience has been positive so far. The system has met all of our interim needs. Pros Simple user interface for venues Clear directions in help centre Frequent addition of new features Interface for venues not only end user Cons Response times on some tickets have been lengthy Unable to text/email tickets sold at POS to a customer phone for scanning at a later date. We had to use physical ticket stock to combat this Fixed confirmation email template, inability to fully customise to a single event series or product Very limited function in check in app Alternatives considered [Veevart](https://www.capterra.com/p/155877/Veevart/) Reason for choosing ROLLER There were a number of other products that were considered as part of the brief. More of our essential criteria were met by Roller Switched from [Humanitix](https://www.capterra.com/p/10004030/Humanitix/) We required more utility in order to ticket a blockbuster exhibition. Required a POS also. Review Source Response from ROLLER Software July 29, 2024 Jasna, thank you so much for taking the time to leave your detailed feedback. We're thrilled to hear you're enjoying the simple interface and clear directions in the help centre. For any urgent issues, please be sure to give us a call, available 24/7 for all customers, so we can help with any critical issues. US Phone +1 213 929 5385 UK Phone +44 20 3514 1011 AU Phone +61 3 8103 3032 Also, be sure to submit or vote on features in our public roadmap so we know what is most important to you: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback HL Heather L. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Inexpensive but hare to use." July 11, 2024 2.0 It has been a mostly negative experience for myself, my team, and many of my customers. Pros The cost is the reason we are still with roller. Cons You probably won't want to use my review. I find roller much more difficult to use that other software we have used. The price point is the only reason we are still using roller. Because it is less expensive than other platforms we deal with the difficulties it presents. I think it is confusing for our customers. The reporting causes us much grief. We have not been able to find good customer support. I think the time difference makes it a little hard. People are nice once we get a hold of someone. The new progressive checkout is causing us lots of stress. It just doesn't work with how we have been doing things. We still aren't sure how we will make it work and I think it will cost us some customers because it is hard on the check out side. We get so many calls from customers that we have to help through buying the tickets. I don't always feel sorry for my employees that are using it all the time. The feel frustrated a lot. I'm sorry this is so negative. However, I own a business and I appreciate honest feedback from customers. I am letting you know this as if you changed a few things I think your system would be much better. I know that's easier said than done. Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) We were looking for something that had a membership option (season passes) for our guests. We liked Checkfront a lot better. It is more expensive. Review Source Response from ROLLER Software July 31, 2024 Heather, thank you for taking the time to share your detailed feedback. We genuinely appreciate your honesty and understand the importance of listening to our customers to improve our services. We're sorry to hear about the difficulties you've experienced with ROLLER. Your feedback is invaluable, and we'd like to address your concerns directly. Our Regional Support Lead will be in touch shortly, however if you don't manage to connect, please reach out to me directly (contact details shared privately). We are committed to improve your experience moving forward. JW Jon W. Financial Controller Entertainment Used the software for: 1-2 years ### "Financial Controller" June 27, 2024 4.0 Overall the system is good, particularly for the front of house staff. The limitation is for the reporting and integration functionality. Pros Ability to sell online, check in / out functionality Cons Reporting and integration. The reports to be able to produce balance sheet items like debtors, customer deposits in advance and gift cards can only be produced by extracting the revenue reports and takes a considerable amount of time. It doesn't currently integrate with Quickbooks so all entries must be bought manually into the software. Review Source Response from ROLLER Software July 3, 2024 Thanks so much for taking the time to leave your feedback Jon. I'm glad to hear that the system is great for your front of house staff. I'm sorry to hear you're finding gaps in the reporting. We are continually evolving the product and our integration roadmap - please be sure to submit or vote on features in our product roadmap so we know what's going to make your job easier! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback RS Reza S. Venue Manager Entertainment Used the software for: 1-2 years ### "All in one product" June 28, 2024 5.0 Overall, very positive, it is always good to see Roller is trying to update itself and open to receive feedback Pros One software which does our products, stock, gift cards. We were using multiple softwares in the past to do the same thing which they were not integrated as well. Cons Some functionality is missing like moving sessions on POS, integration with Volare for karting purposes. updates on corporate packages as it is more customized rather than the fixed schedule like parties. Switched from [Clubspeed](https://www.capterra.com/p/211057/Clubspeed/) Better features so we can have different functionality including operating management, boost our online bookings. Review Source Response from ROLLER Software July 3, 2024 Reza, thank you so much for leaving your review. We're thrilled to hear you're benefiting from consolidating tools. We actually do have an integration Volare! More info can be found here: https://www.roller.software/partners/volare And please be sure to submit or vote on features in our product roadmap for anything you feel is missing: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback AD Angie D. Owner Child Day Care Services Used the software for: 2+ years ### "Over all good experience " July 6, 2024 3.0 It takes while to you learn to use it. If can help us over the phone or online talk will be much quicker help us fix problems. Emailing to explain the problems really frustrated me. Anyway all staffs are nice Pros Online booking is very good, customer can make booking any timeand Pos is easy to use and set up Cons Fee too high, can not block American express and we need to email about our problems (this is really not good for people with bad english writing skills) Review Source Response from ROLLER Software July 29, 2024 Angie, thanks so much for taking the time to leave your feedback. We're delighted to hear that you're enjoying the POS and online booking features 0 we understand how important it is to allow customers to book around the clock. I wanted to let you know that if you're using ROLLER Payments, we can absolutely block American Express as a payment method for you - please just contact our support team by phone, available to all our customers 24/7. US Phone +1 213 929 5385 UK Phone +44 20 3514 1011 AU Phone +61 3 8103 3032 EJ Emily J. Park Manager Entertainment Used the software for: 1-2 years ### "Honest Review" June 27, 2024 4.0 Overall, I really enjoy using the platform. It’s easy for my team to use the POS, the waiver kiosk does its job, and the venue manager and online checkouts are great. Pros Visually, Roller is superior to our previous system. Both the POS and Venue Manager are simplified and easy to “sift through.” Cons There are bugs that seem to pop up regularly. A schedule will suddenly be missing a ticket variation or a POS button suddenly disappears and then reappears before we can figure out why. Switched from [CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) Required by franchise corporate office. We hoped that the change would mean a more customized experience for the franchise as a whole. Review Source Response from ROLLER Software July 3, 2024 Thanks for sharing your feedback Emily. We're thrilled to hear that you're finding the POS and Venue Manager easy to use compared to your previous system. I'm so sorry to hear you're having trouble with things disappearing in the system. Please give us a call if you're still experiencing the issue so we can help resolve it! https://support.roller.software/hc/en-us/articles/115001690793-Contacting-support-FAQs#h\_01F1KAENXC0WVX33VWDD06VV98 JP Jeremy P. Director of Revenue Entertainment Used the software for: 1-2 years ### "Riversport Review " June 27, 2024 4.0 Roller is much better than software I have used previously. The biggest concern I have is reliability of critical kitchen printer communication. I would also like to have reporting functions that compartmentalize by sub-departments and sub-categories in the software. Pros I like the cashier interface with the touch screen. Very user friendly. Cons I have had some direct guest impacts from kitchen printer communication failure. Review Source Response from ROLLER Software July 1, 2024 Thanks so much for taking the time to leave your review Jeremy. We love to hear that you're enjoying the software and finding it user friendly. I've passed on your feedback to your Customer Success Manager and she will be in touch regarding the kitchen printer error. Please be sure to submit and vote on features that are important to you in the product roadmap in the app: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback YE Yechiel E. Operating Partner Entertainment Used the software for: 2+ years ### "Happy Roller Customer" June 27, 2024 5.0 Pros The cloud based functionality is one of the most helpful functions for managing our business. Cons Some limited functionality. Your business has to be setup within the parameters of how the Roller system was built. Review Source Response from ROLLER Software July 1, 2024 Thanks so much for sharing your review Yechiel. We're so happy to hear you're enjoying the cloud-nature of the ROLLER platform. Please be sure to submit or vote on features that are important to you in product roadmap in the app: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback CA Chanel A. Manager Hospitality Used the software for: 1-2 years ### "Roller use" July 10, 2024 3.0 Pros Clear menus Screens not super busy or flashy Cons I dont like how u have to swap between vm and pos when dealing with future bookings. Events can not be swiped to get to next 1 the mobile version is impossible to use Review Source Response from ROLLER Software July 29, 2024 Chanel, thanks so much for sharing your review. We love to hear that you're enjoying the simplicity of the menu screens. Regarding future bookings, please be sure to submit or vote on features in our public roadmap so we know what's most important to you. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback JV Jayvin V. Shiftleader Entertainment Used the software for: 2+ years ### "Personal opinion about Roller" June 27, 2024 4.0 I have used roller for the past 3 years and it only took me a few minutes to understand the basics of it. It is suitable for so many different things, and the simplicity makes sure that even the younger employees understand how to use it. Pros How easy it is to use roller, the interface is very easy to use which makes creating bookings and taking payments fairly simple. Cons Since the last update it became a bit harder to use the calculator for counting cash Review Source Response from ROLLER Software July 1, 2024 Thanks so much for sharing your feedback Jayvin. We love to hear that you've found ROLLER easy to use and could pick it up so quickly! Please be sure to submit or vote on features in the product roadmap in the app so we know what's most important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback JC James C. General manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great service" July 2, 2024 5.0 Pros Easy to use, support team are great, clean simple and fast software! Cons Would be nice to get some more customisable reports and automation in emails Review Source Response from ROLLER Software July 3, 2024 James, thanks for leaving your review! We're so happy to hear that you're finding the software easy to use and the support team helpful. Please be sure to submit or vote on any features, like custom reports or automation emails, in our product roadmap so we know what's most important to you. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback JA Joe A. Supervisor Leisure, Travel & Tourism Used the software for: 1-2 years ### "Joe Roller Review " June 27, 2024 5.0 Very happy with my experience using on a daily basis. Pros Easy and simple to use at work. Very effective and proffesional. Cons I have nothing bad to say about roller at all. Review Source Response from ROLLER Software July 3, 2024 Joe thank you so much for taking the time to share your feedback. We're so glad to hear that you're finding the software easy to use. Your review made our day - our team works hard to ensure ROLLER delivers exceptional value for our operators. JA Jack A. Senior Games Master Entertainment Used the software for: 6-12 months ### "A breeze to use- highly recommended " June 27, 2024 5.0 I use Roller every morning and nearly every evening to manage staff across several branches round the country. Pros Great layout. Things are really easy to find and super easy to understand and therefore, teach other staff about. Cons Sometimes account get sent to areas they aren’t allowed to access despite not trying to access them. This seems like a relatively simple bug. Review Source Response from ROLLER Software July 1, 2024 Thanks so much for sharing your feedback Jack. Our team is delighted to hear you're finding the software easy to use and train your staff on. Please be sure to reach out to our support team - available 24/7 - if you're still experiencing the access issue. GM Greg M. director of education Museums and Institutions Used the software for: 6-12 months ### "Flexible fields please." June 27, 2024 3.0 Implementation and training happen to those in charge of purchasing roller and much of what we do on a daily basis we had to figure out on our own with trial and error. Currently my confidence that we are doing it most efficiently is low. Pros pricepoint. We have a unique application and it doesn't always fit what we need, but niether does anyone. So if we have a product that doesn't exactly do what we need at least we can have a less expensive one. Cons The fields on forms are not very smart. For example when entering a phone number you must enter it in one and only one way or the form is rejected. Review Source Response from ROLLER Software July 3, 2024 Greg, thanks for taking the time to leave your review. I'm sorry to hear you don't feel you're using the product as efficiently as possible. Please reach out to me directly so I can connect you with someone who can review your account. MR Marvin R. CEO Entertainment Used the software for: 6-12 months ### "The one and only" February 5, 2024 5.0 I Love to Work with ROLLER. Im really Happy all Problems could be solved in the past within a short period. The 24/7 Hotline is perfect for any critial bug Pros A big Feature Range which can handle every venue Business. The Support ist amazing i really Love the contact to the Support they do an amazing Job. Cons For Germany venues is has much workarounds to Deal with its Not yet translated in the Backend. I Hope for more Features that also Covers German vendors Like DATEV or better invocing Switched from [eTermin](https://www.capterra.com/p/188696/eTermin/)[bookingkit](https://www.capterra.com/p/148805/Booking-System-for-Leisure-Activity-Providers/)[Belbo](https://www.capterra.com/p/212416/Belbo/)[Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) In our Situation WE tested a Lot of booking systems and Roller offers the best Pricing with a big Feature range Review Source Response from ROLLER Software February 9, 2024 Marvin, thank you for your glowing review! We love to hear that ROLLER is helping support your business and that you've had great experience with our support team. Please make sure to submit or vote on feature ideas in our product roadmap in the app so we know what's most important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback AC Amaiah C. Assistant General Manager Entertainment Used the software for: 2+ years ### "Roller Review " January 30, 2024 5.0 Pros I appreciate the ease of using Roller once you are familiar with the software. Cons There are many features that just seem basic to have that the software has yet to develop. Alternatives considered [Aluvii](https://www.capterra.com/p/159012/Aluvii/) Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) We needed better Venue Management and needed our waivers to be intertwined with our software. Review Source Response from ROLLER Software February 7, 2024 Amaiah, thanks so much for taking the time to leave your feedback. We're happy to hear you're enjoying the all-in-one nature of the platform and having your waivers integrated. Please be sure to submit or vote on feature ideas in our product roadmap so we know what's important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.