# Page 5 | ROLLER Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is ROLLER the right Point of Sale solution for you? Explore 144 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164715/ROLLER/reviews --- ROLLER 4.2 (144) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 5 - Reviews of ROLLER ## Showing most helpful reviews Showing 101-125 of 144 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JV Jennifer V. Operations Manager Sports Used the software for: 6-12 months ### "Definitely a step in the right direction" February 7, 2024 4.0 Pros Ease of use for basic daily features that my staff use daily. Cons The online site can not be customized for customers. It is difficult to search products. Switched from [Clubspeed](https://www.capterra.com/p/211057/Clubspeed/) Their product did not meet our needs after repeated promises for enhancements. Review Source Response from ROLLER Software February 9, 2024 Jennifer, we really appreciate you taking the time to leave a review, and we're so happy to hear you and your staff are finding ROLLER easy to use. Please make sure to submit or vote on feature ideas in our product roadmap so we know what's important to you: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback ED Emma D. Administration Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Roller keeps us rolling!" February 2, 2021 5.0 Very good. Staff are helpful and the knowledge base excellent. With continued improvements the platform continues to deliver. Pros The scheduling functions and CMS within the Roller software have dramatically improved the way our business interacts with customers. Scheduling gives us confidence to make adjustments quickly to react to customer demand and staffing restraints. Cons We find reporting difficult. More education is required but this is difficult once the set up is complete. Reason for choosing ROLLER We felt confident that the direction the developers were heading would support our business growth. We discussed our main areas of concern and felt these were understood and addressed. We found Roller to be honest in-terms of what they couldn't provide. Review Source lS lisa S. all of the above Entertainment Used the software for: 6-12 months ### "Rockin Jump" February 12, 2024 2.0 is can be extremely frustrating at times although I do like the simplicity of navigating it there are still a lot of kinks and errors and the system Pros easy to navigate I love that it checks all of our customers info making it easy for us to contact and advertise Cons GX score The question to decide the GX is absolutely ridiculous Review Source Response from ROLLER Software February 13, 2024 Lisa, we really appreciate you taking the time to leave a review. We love to hear you're finding ROLLER simple and easy to navigate. I'll be sure to pass your feedback on to your account manager. pY pichaya Y. Sales and Marketing Manager Entertainment Used the software for: 6-12 months ### "Bounceinc Marting Setup" January 31, 2024 4.0 Pros 1\. Easy to review data on dashboard. 2. Easy to tracking capacity of each session. 3. Easy to create and organize product in the system. Cons it's quite difficult for set up schedule for each product. It will be better if the system able to create schedule such as weekday ticket, weekend ticket and add products into each ticket type. Review Source Response from ROLLER Software February 7, 2024 Pichaya, thanks so much for taking the time to leave your feedback. We love to hear you're finding different areas of the platform easy to use. Please be sure to check out our operating hours feature that may help with your schedule set up, or reach out to our support team - available 24/7 - who can also assist. https://support.roller.software/hc/en-us/articles/6670697201551-Set-up-and-manage-operating-hours https://support.roller.software/hc/en-us/articles/115001690793-Contacting-support-FAQs sF sue F. manager Recreational Facilities and Services Used the software for: 2+ years ### "Lack of human contact" March 5, 2024 2.0 not at all good, I have spent two days trying to get some one to talk to- I am over ticking boxes on subjects relevant to my questions Pros If I could speak to a consultant may be I could answer this question Cons the fees and lack of contact with a human Review Source Response from ROLLER Software March 15, 2024 Sue, thank you for sharing your feedback. At ROLLER, we always strive to deliver the best possible service, and we regret that we fell short of your expectations. Your satisfaction is of the utmost importance to us; I've escalated your feedback to the account manager in your region who will be in touch with directly. RB Richard B. Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Planet Golf" August 16, 2022 5.0 Pros The ease of use of this product is a key feature for our business. Combined with the onboarding support from Roller which was excellent. I felt supported throughout this journey. To be honest we haven’t needed roller since this point as the system has worked flawlessly, but I know they are there if required Cons None to report. The initial setup is a little pricey but long term worth it Review Source VR Verified Reviewer Sales & Marketing manager / Reception Manager/Cover Duty manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "ROLLER Review" December 20, 2018 4.0 Pros \*User friendly. \*Product configuration is easy to use and adaptable. \*Customer service/communication tools are useful such as forms, Inbox and activity uses, email and call log. \*POS/Doorlist is user friendly and easily adaptable from the back end. Cons \*Reporting system is basic and conflicting at times. Despite having a page for building reports, this does not work. \*New features are generally an additional charge even if customers are on a premium package. e.g Recurring passes etc. In my opinion some new features are tools that should have been available as standard anyway rather than sold as a new feature. Review Source SH Sean H. owner Recreational Facilities and Services Used the software for: 6-12 months ### "Redundant input and no customer service" November 17, 2022 1.0 None. Awful product Pros Nothing. The onboarding process is extremely time consuming. Payment processing is a joke. Customer service is non existant Cons Maybe if someone could return a phone call or email. Process payments in under 6-7 days. Not able to key in amounts into system. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Thought it would streamline our processes Review Source Response from ROLLER Software November 24, 2022 Thank you for leaving your feedback Sean. We strive incredibly hard at ROLLER to make every customer experience enjoyable and we're really sorry we've not been able to meet your expectations this time. Please drop us a message directly and we'd love to resolve this as quickly as possible. PH Paris H. Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "A Step Forward" July 13, 2021 5.0 Fantastic onboarding and customer service. Very quick to respond (within a few hours usually) to an enquiry. They walk you through everything in the programme and there online resources and troubleshooting cover 90% of the follow up questions we had. Pros Alignment of our POS and Online sales was the key driver, especially post Covid so we could manage attendance. We had a number of demonstrations and while some other products were more powerful, Roller offered the core elements and an intuitive system. They also offer a variety of solutions so you don't pay for what you don't need. Cons Like any new system you have to learn the different aspects of the software. It can be confusing at the beginning as there are a number of things you have to set up before you begin loading products etc. Also once you begin to use it you start to realise there may have been a simpler way of doing something and it can be quite a process to go back and change all the different areas but this is an issue you will have with any system like Roller. Review Source TM Tom M. Director Entertainment Used the software for: Less than 6 months ### "Essential business tool" February 5, 2020 5.0 We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be hard to find in 2019, but it WAS. Then we found roller. The solution isn’t perfect, but pretty bloody good. I have no idea how we would have launched and grown like we have without this software. With a few months of use under the belt, and some experience in our team with the edge cases that arise, Roller has become a tool we use over 400 times per days and simply couldn’t live without - or replace with any other. I’m most impressed with the customer success team also - they pushed me to do better at every turn, and have been extremely responsive and helpful to literally ANY question I have. I appreciate so much when people tell you they can’t do something and why, rather than misguide or fob something off. Roller can’t do EVERYTHING but the team will sure help you solve any problem you have in any way they can until they platform CAN address it. Legends. Pros The fact that it’s a solution to both the front-end that customers see and our back-end that we need to operate, across a number of streams of business (ticketing, food, events, etc) Cons Like any software, learning to use something entirely new can be tough. New terminology and ways of working, little intricacies and dependencies that are annoying at first but no issue when mastered, etc. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing ROLLER Their experience and functionality that bridges e-commerce with onsite commerce far better than the others. Review Source KA Kim A. Manager Recreational Facilities and Services Used the software for: 1-2 years ### "GC Wake Park" May 25, 2021 5.0 Exceptional Pros Easy to use, POS user friendly and handles memberships well. Cons not mobile friendly, some areas of memberships could be improved. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Better POS, Memberships & Online bookings system Review Source ZA Zishan A. Managing Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "All Visitor Attractions Need Roller" September 17, 2021 5.0 Pros Roller is easy to use, has loads of useful features and is very customisable to fit most requirements for visitor attractions. The integrations and API connectivity helps to link other systems. Cons Costly add ons such as the mobile check in device. The app should work as well with any android device. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing ROLLER Ease of implementation and better functions Review Source LM Lillian M. Manager Entertainment Used the software for: 2+ years ### "Even better than we hoped for!" December 7, 2018 5.0 ROLLER are extremely professional and hardworking and dedicated to providing the very best product they possibly can. I would highly recommend them! Pros It's functionality is fantastic and provides us with an all-in-one solution to manage our business. It is easy to use giving us more control and flexibility. The knowledge base has well written and informative articles. The staff on the help desk are always happy to assist with any queries or problems and no request goes unanswered. Our customer experience has improved dramatically with online bookings increasing exponentially. Cons I honestly can't think of anything I don't like about ROLLER. If there is ever anything that doesn't quite meet our requirements, they listen to our problem and address it either by helping us find an alternative solution or by creating a feature request. Review Source AS Alexis S. General Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Trampoline Park in Alaska" November 16, 2022 5.0 Pros The implementation team was great. Things did not go smoothly or very quickly on our end due to what felt like a neverending series of unfortunate events and your team was so patient and helpful. \[SENSITIVE CONTENT\] has been wonderful. So far most things seem to translate well from what we were using before this and we haven't had to make too many changes to our procedures. Cons I think the event booking part is my least favorite so far but that is likely just because it's different than what we had before and I was extremely proficient with that software. Review Source Response from ROLLER Software November 24, 2022 We're really grateful and appreciate you taking the time to share your rating with us Alexis! MH Michelle H. Front entrance staff Hospitality Used the software for: 6-12 months ### "BWP front entrance " February 13, 2024 4.0 Great. But sometimes the end of day money doesn’t balance through roller even though manually it is correct Pros Easy to click a product and price. It also tells you the change and you can take dual payments. Cons It often freezes when it needs updating in the middle of the day Review Source Response from ROLLER Software February 13, 2024 Michelle, thanks so much for taking the time to leave a review. We're happy to hear you're finding ROLLER easy to use and take payments. Please be sure to reach out to our support team - available 24/7 - if you're still having issues with reporting. KA Karima A. Supervisor Leisure, Travel & Tourism Used the software for: 6-12 months ### "Useful and easy" February 1, 2024 5.0 Overall I would recommend it to everyone as it’s been better than any other service Pros It’s very easy to use and user friendly as it includes pictures and categories Cons Nothing at the moment, it’s just been positive experience Review Source Response from ROLLER Software February 13, 2024 Thanks so much for taking the time to leave a review Karima! We love to hear you're finding ROLLER easy to use. Toby B. Deputy Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Easy, Fast and efficient " December 27, 2018 4.0 Roller has allowed us to fully go online. With all parties and jump sessions going online boasting our income from customers who are now able to book their favourites any time! Pros Roller allows easy modification to best suit your venue and business. From the moment of talking with CSR, we were sold on what the system could do. Our project manager, has been excellent in helping build the software to support our business. All issues have been resolved super fast, and with a direct line of communication from the start. The fully customizable customer checkouts is a massive PLUS! Cons Whilst modifications are easier to do than a lot of other softwares, I do feel as though this came at a cost of how much modification you can do. Review Source Richard Q. General Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Overall great product and company to deal with." December 5, 2018 5.0 I feel the benefits of being able to produce gift cards and track balances now we have implemented it. The customer support are exceptional. Always a pleasure to speak to and always find a rapid solution to help you out. Pros Easy of use. Able to train up staff very quickly. Not a complicated system. Cons Very little I don't like as they are always on the other end of a phone call for advice. Review Source AT Angie T. Commercial Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Roller" September 17, 2021 4.0 Pros Checkout Interface is neat and tidy with option to include visuals Cons Restrictions on scheduling. Booking management limitations; cant see if tickets have been redeemed or not. Review Source TB Tyler B. Owner Entertainment Used the software for: Less than 6 months ### "Best software on the market for entertainment facilities!" May 13, 2021 5.0 I'd give ROLLER a 10 out of 10. It's smooth, experience friendly and can be reconfigured in a matter of minutes if need be. Most of the support articles have helped me get through my struggles, the onboarding process was clear and concise, and our sales and onboarding team was professional and timely. Would definitely recommend. Pros ROLLER software is very user friendly, simple to understand and train employees on, and allows a ton of customization for our branding and needs. Cons I'm not a huge fan of the phone/email support offered. I would like to be able to pick up the phone and call someone to quickly resolve my issue, however, the only options are to leave a message for a call back or submit a support ticket. That being said, often times the website support articles and topics have come in very handy when applicable to my issue. Reason for choosing ROLLER user experience, updated look and feel, support offered. Review Source Moha J M. Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great Management system" December 23, 2018 5.0 Pros Roller has wide range of services from booking, reports, integrations with Google analytics, etc. Also support team are really good and helpful. I've worked with 3 different management software so far and Roller is my favourite. Cons Loyalty cards which they are working on it Review Source SJ Steve J. General Manager Sports Used the software for: 2+ years ### "Roller Software Review " December 28, 2018 5.0 Customer efficiency, customer shopping experience, customer satisfaction, business operating improvements, booking accuracy, booking records. Pros It's ability to grow and it's use of customer experience and requirements to improve their software to meet it's clients needs, as opposed to other companies who would improve their system based solely on what they thought was best. Cons Lack of reporting facilities. Overall summaries of trade, customer footfall, graphics etc would be very helpful, with Only fault on an otherwise fantastic system. Review Source Julian G. Marketing Manager Sports Used the software for: 6-12 months ### "Great software with some deficites for individual improvements" December 23, 2019 4.0 Pros It is very easy to use, has a very good and functional design and offers a wide range of functions. Cons It is difficult for them to solve challenges for different markets. Individual functions/improvements can hardly be made. Review Source LS Leanne S. CEO Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Roller compared to Centaman" February 18, 2021 4.0 Our overall experience has been one of a pleasant transition from a very complicated and convoluted system to one of simple, user friendly and well designed system for the tourism industry. We utilise the same POS system for, entry bookings, encounter bookings, gift shop, food and beverage sales. This system manages all departments with simplicity whilst maintaining optimal functionality. Pros We have found the functionality, ease of programming and cost comparison outstanding! Cons Some limitations to automated company pricing structures for international operators and local booking agents. Inability to sell directly in POS rather than having to enter in back end. Review Source AM Andreas M. Budenleiter Leisure, Travel & Tourism Used the software for: 1-2 years ### "Using Roller as a trampoline park" December 5, 2018 5.0 If you are fluent in English and have a trampoline park Roller is at the moment the best "off-the-shelf" software in my opinion. Especially the customer service (support and integration) does an ace job Pros \- We really like the Roller support (quick responses, solution oriented feedback) - Roller understands our business and you can experience that expertise in the software - Roller releases new features quite often and "thinks ahead of the market" Cons \- language translations are currently not available for every feature (Roller is working on that) - some stability issues with the payment providers (Adyen in our case) Review Source Talk to a Capterra advisor for free and get results within 15 minutes.