# Page 6 | ROLLER Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is ROLLER the right Point of Sale solution for you? Explore 144 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164715/ROLLER/reviews --- ROLLER 4.2 (144) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 6 - Reviews of ROLLER ## Showing most helpful reviews Showing 126-144 of 144 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jacob L. Visitor Experience Manager Museums and Institutions Used the software for: Less than 6 months ### "Flexible Options & Great Onboarding Tools" November 5, 2020 4.0 Our Client Success Manager, \[SENSITIVE CONTENT HIDDEN\], who guided us through our onboarding and setup process, was extremely helpful and knowledgeable about Roller's functions and options, helping us to implement our products into the new system and finding alternative solutions to any issues we encountered. Between \[SENSITIVE CONTENT HIDDEN\] and the online resources for Roller, it was a very smooth onboarding experience. Pros The variety and flexibility of options for different products is excellent and goes a long way to making our online store and POS systems more consolidated and user-friendly. Cons The Playground feature is a great idea as an offline tool to preview and practice with different options before they go live, however it seems to have some inconsistency when it updates and we can't always get it to work even with support from Roller staff. Review Source AC Angelo C. General Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Roller Software" November 8, 2019 5.0 Pros Easy to use Easy to teach others how to use Good support (online & over the phone) Intuitive Fast Web browser instead of application Flexibility of Roller to improve for your business Cons There is not a lot to complain about when it comes to Roller. Even if you have an issue they can most likely make an update to accommodate it. Review Source FB Filipe B. Customer Service Manager, System Administrator Leisure, Travel & Tourism Used the software for: 1-2 years ### "Good system, although missing a few features" December 5, 2018 4.0 Great system, amazing customer service, with the lack of features letting down the software. Overall, I like the system. Pros Ease of use - Roller is very easy to use. Reliability - once a product/session has been set up, you don't need to do anything else, no worry of issues with capacity, etc. Cons Some basic features are lacking and the time frame and price for new features is too much. Review Source CO Cameron O. Trampoline Park Owner/Manager Entertainment Used the software for: Less than 6 months ### "Loving it so far " February 24, 2021 5.0 Great experience so far. Awesome experience with the team that helped me set it up and get it up and going. Really professional team Pros Online Booking Capabilities Point of Sale Cons No Cash out Option Some things not as intuitive to learn as they could be Switched from [IBIS Reservation](https://www.capterra.com/p/179708/IBIS-Tourism-Management-Platform/) For a Better online booking system. Review Source KL Kelly L. Sales and Marketing Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great system" March 31, 2021 5.0 Fantastic, roller have gone over and above to help us. They have helped fit our wide range of activities and products to make the system work for us. It is flexible and most things can be done to suit our business Pros It seems to fit around our products. The main reason we chose this software was the waiver function Cons This product is very expensive and we couldn't integrate with roller pay which was only found at last minute. Review Source Brad S. District Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Very Intuitive" November 6, 2019 5.0 Pros The software is very user-friendly. We often train new employees on the Point of Sale and they pick it up very quickly! Cons The reporting features still need some work, but the Roller Team is hard at work and I trust they'll come up with great solutions soon! Review Source IM Imram M. General Manager Sports Used the software for: 1-2 years ### "A simple and easy intergration!!" December 5, 2018 5.0 I'm so glad we chose Roller as our software provider. They provide excellent customer support and i would recommend Roller to any business. Pros Very easy to use. Products can be uploaded within minutes. You can start selling instantly! Cons It does a while for you to familiarize yourself with how to use the software. Maybe it's because there are so many amazing features. Review Source SS Steven S. Director Entertainment Used the software for: 6-12 months ### "Great solution network wide!" November 21, 2018 4.0 Overall the experience has been positive, any challenges or dificulties were managed in a professional and friendly manner. Pros Great onboarding system with attentive and committed staff. Soft ware is logical and easy to use for both the customer and staff while the actual system and complex and always developing to keep up with ever changing digtial demands. Cons Basic features are considered additional, a lot of these would be unnecessary with the development of an API. Review Source Response from ROLLER Software November 28, 2018 Hi Steven. Thank you for your feedback. AM Amy M. Bookings Sports Used the software for: 1-2 years ### "Roller Software - Go Air Cardiff" December 20, 2018 5.0 Pros Find it really easy to use. Can pick up the background of Roller easily and simple to figure out. Roller support is really efficient in response time too. Cons Maybe were not getting the most of of all features that we pay for currently. Would love to get in contact with the team to discuss how to get more out of it. Review Source RH Robyn H. Director of Revenue Generation Museums and Institutions Used the software for: Less than 6 months ### "Great functionality and customer service!" November 4, 2020 5.0 If I could rate the customer service higher than a 5, I would. Incredible response times and friendly/helpful staff. Pros The platform is very intuitive and easy to use! Cons Would love for the platform to integrate with MailChimp Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing ROLLER Better price for features Review Source LV Liz V. Business Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Roller has been a revelation." December 4, 2018 4.0 Overall we are happy with the software Pros POS and Reports. Flexibility in customising products. Cons Sometimes the system is a little slow. Review Source MT Michael T. General Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "AMAZING " October 24, 2019 5.0 I LOVE THAT IT IS WEB BASE SO I CAN USE IT AT HOME OR ANYWHERE I GO. IT ALLOW ME TO BE THERE FOR MY TEAM EVEN IF I'M NOT AT THE OFFICE. Pros VERY USER FRIENDLY, EASY TO MAKE CHANGES, AMAZING HELP CENTER ANY QUESTIONS YOU CAN THINK OF IT THERE WITH STEP BY STEP INSTRUCTIONS ON HOW TO. Cons NOTHING TO BE HONEST. KEEP ON DOING WHAT YOU DOING ROLLER! Alternatives considered [CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) Reason for choosing ROLLER Because roller know how to evolve and adapt with the times. Review Source JM Jodie M. Manager Sports Used the software for: 6-12 months ### "Roller Review" December 6, 2018 5.0 An excellent system that makes our business run a lot smoother and more professional. Pros Roller is really easy to use and straight forward - really impressed, we were using ez-runner previously and roller is in a totally different league. Also roller are always improving and listening to the customer. The customer service is excellent too. Cons Sometimes the waivers coming through to the system is slow Review Source DR Dianne R. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Transitioning from using a paper diary for 20 years to a computer" April 17, 2021 4.0 Our bookings have increased with the phone traffic decreasing. Feel rather frustrated at the initial over selling. When discussing the purchase the salesperson recommended the Lite which does not meet our need fully. Pros Ease of use for customers POS offers stock control Ease of scheduling Fantastic support from Accounts Manager - Sophia Cons The limitations of the lite package. Salesman explained the system to me and recommended I buy the lite. He did not advise many of the features he had sold me are only available on the Pro System Review Source OB Onkar B. Marketing Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "FOBX - Marketing Manager" December 21, 2018 5.0 Really enjoy using it. Pros I love the segmentation tool, it's perfect in allowing the business to utilise customer data for marketing purposes. Cons I would love to see flexibility in the templates used, as sometimes small easy changes can make an immediate positive impact on a business e.g. change of text in the template etc Review Source RR Ryan R. Area Manager Entertainment Used the software for: Less than 6 months ### "Easy to learn and use!" October 25, 2019 5.0 Roller Software has been great for our business. I can access it from anywhere to make any necessary changes/edits. It has enabled us to check in guests quicker than our previous software, which makes the customer experience even better! Pros Love that it is a web-based software program! The POS is easy to use and train employees on. It enables us to check in guests quickly and provide a great experience for our customers! Cons Cash out procedure in POS is not as simple as other programs. Review Source CS Carley S. Assistant Manager Entertainment Used the software for: Less than 6 months ### "Roller Software Review" October 23, 2019 5.0 Pros I like that I am able to create products quickly and that they can be put onto the POS or website within minutes. The bookings are easy to look through and I can easily get information from them. Cons I do not like that when I am on a certain date looking at bookings that if I click on one, when I go back to look at the others, it changes the date back to the current date. Review Source JR James R. CEO Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Best Attractions booking software by a mile" November 22, 2020 5.0 Pros A great booking software and POS combined with sensational service and support. Easy to use combined with great brand and appearance. Cons The POS needs further work, nearly there but it lacks inventory management. Review Source MP Matt P. General Manager Entertainment Used the software for: Less than 6 months ### "Powerful software with ease of use and productivity at the forefront" December 6, 2018 5.0 We have been thrilled with making the switch to Roller. They listen to us as clients and our ideas are valued and have been put to action to improve their software and our end user experience! Pros Cloud based, customizable webstore checkouts that allow us to host on our site, constant platform updating based off client recommendations Cons Gift cards need to be categorized as a product that can be discounted like any other. 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