# Page 4 | ROLLER Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ROLLER the right Point of Sale solution for you? Explore 144 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164715/ROLLER/reviews --- ROLLER 4.2 (144) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 4 - Reviews of ROLLER ## Showing most helpful reviews Showing 76-100 of 144 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MT Max T. Centre Manager Sports Used the software for: 6-12 months ### "Review of Roller" February 7, 2024 4.0 Overall, good experience only been using it for just under a year and already feel like I know how to use it very well! Pros Ease of use, easy to teach new team members. Fast and efficient in most areas. Also great support system dor learning or fixing issues Cons The customer search system can be poor and not find customers. Also our find location database isn't very good for when people are entering their address. Review Source Response from ROLLER Software February 9, 2024 Max, thanks so much for sharing your feedback. We love hearing that you and your team members are finding ROLLER fast and easy to use. Please submit or vote on any feature ideas you have through our public roadmap in the app: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback C- Chia -. Owner Operator Recreational Facilities and Services Used the software for: 2+ years ### "REVIEW FOR ROLLER" May 11, 2021 5.0 Having a system like Roller means we can staff more precisely which means we can avoid over-staffing and save on wages which is the biggest outgoing in our business. We also find the reporting system in Roller really helps us to identify our customer behaviour which means we can cater better for our customers’ needs. We also love how easy Roller it is to integrate with our website. Customers have always given us very positive feedback on how easy it is to make an online booking with us. Lastly, we love working with everyone at Roller. Our case manager, \[SENSITIVE CONTENT HIDDEN\], and his team has over-came many hurdles to answer our very specific requests for the new business and they have successfully built us all the product we demanded and we are just very grateful to be able to have support from such a talented team. It has been a long journey to get from zero to our current functioning platform. We are 100% satisfied with the guidance and support Roller has provided us. Highly recommended! Pros How easy Roller is to manage, operate and use. We have been with Roller in the past 4.5 years. 2 businesses later, we still believe that Roller is the most reliable online booking platform around. Their very prompt and always reliable support team is a real assurance for us when we first started. We always know our enquiry will be answered and resolved quickly. Roller’s user-friendliness platform as well as their team have also given us confident in taking on creating new products and setting up checkouts...etc on our own. We learn so much from Roller every day. One really great thing about Roller is that it is constantly evolving and upgrading itself. The monthly news video is one of my favourites. It’s very exciting to learn about all the hew features regularly. We honestly only have good things to say about Roller. It has been a breeze going onboard with Roller from Day 1 and we would highly recommend it to anyone. Cons N/A. Roller has always been able to answer to our requests. If not, they will always provide alternative solutions. Reason for choosing ROLLER We had a choice to have a platform that was built specifically for us but there wasn’t a support system in place. We liked how Roller can be modified to suit our needs as well as it’s constantly upgrading itself. Long-term maintenance-wise. We believe we have made the right decision. Review Source Adam M. Producer Entertainment Used the software for: 2+ years ### "ROLLER is the One-Stop-Shop For Ticketing and Event Management" May 24, 2022 5.0 If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We tried many, many solutions over the years and nothing compares to Roller. You'll find that as you implement, features you thought you wouldn't use become easy additions. The scheduling and time-based ticketing is powerful and will meet your needs. The online checkout, which is very mobile friendly, is a great experience for guests. Yes, Roller will cost you a monthly service fee in a world where most ticket vendors make their money on CC processing fees, but it's worth it. It's a premium system that will elevate your venue. I've implemented it twice now for clients (One Theatre and One Theme Park) and it performed flawlessly. Pros Roller is the complete package, the total and real deal. It's easy to use, and has everything you need to run a small ticketed event (Roller Lite) all the way up to a complete Theme Park (Roller Pro). Cons There is currently an ability to securely store credit cards for membership, but not for regular guest tickets. It would be helpful for our business as we frequently upgrade tickets and need to collect payment often over the phone. The Android app for checkin isn't the best and we opted to use Microsoft Surface devices instead. The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF. Reason for choosing ROLLER Roller is just simply the best mid-tier theme park management system out there. No, it's not at the Disney or Universal level, but any mid-sized park, family entertainment centre, or in one of my client's cases -- a theatre that does a lot of group bookings, Roller is the clear winner on price, features, and support. Oh, I didn't mention support above. Let's talk about 3-5 min response times on average -- yes, for real -- they are nearly instant. There is just no better product out there. As you can tell, after almost 3 years using the product, I can definitely say I'm a fan. Switched from [TicketSpice](https://www.capterra.com/p/146463/TicketSpice/)[Ticket Tailor](https://www.capterra.com/p/112510/Ticket-Tailor/) Overall, the ticket software we used previously was too basic and we needed more flexibility in our ticket issuing, a better online checkout experience, and better support for Groupon and pay after services. Roller delivers all these and more with waivers and other integrations that were critical to our business. Review Source LH Lewis H. Digital Marketing Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Using Roller for 6 Venues" January 31, 2024 4.0 Great for the most part and definitely the smoothest and least problematic experience I've had with other similar platforms, however there are some glaring issues that if resolved would make for an even better experience. Pros Of all the booking systems I've used, Roller is definitely the best. For the most part it's easy to use, functions as we need to day to day with few issues, checkout customisability is great, we appreciate the regular updates on what roller is working on, customer support response times are usually very fast, etc. We operate 6 venues across 3 different businesses that have a complex range of different product and booking requirements. Unlike other systems we've used, Roller has been the best at adapting to those requirements and create a smoother booking experience. Compared to other systems we've used, Roller is superior in 90% of areas and is a system I would recommend to people. Cons Like with any system, there are issues: - Reporting is poor. Custom reporting is a much needed addition. Pulling information is so difficult and for certain things impossible. - While email templates are great, the fact we are limited on what we can customise in emails is an issue. A custom email builder would be great with the ability to set parameters for when the email is sent - e.g. when a customer's membership is about to run out to warn them about automatic renewal. - On a few occasions, we've reported an issue to roller support, and we've had to actually explain to them how certain features in the roller system work. They would attempt to resolve something but not know how to actually use it in the first place so I'd have to explain it to them first before they could actually look into why it wasn't working. - One occasion we had a support issue that went unanswered for months. It took 2 months of emails and phonecalls just for them to understand what the issue was, and further months for it to be resolved. - I know it is in development but the lack of integrations with the likes of Mailchimp is definitely a negative - There is no option on scheduling to edit multiple products at once. We run a go karting track and most sessions all run on the same schedule. Having to duplicate those into every individual product is really time consuming. Switched from [BookNow Software](https://www.capterra.com/p/214764/BookNow-Software/) Poor customer support and functionality which they refused to improve Review Source Response from ROLLER Software February 9, 2024 Lewis, thank you so much for taking the time to share your positive experience! We're thrilled to hear that you're enjoying the ease of use across all 6 of your venues. Please make sure to submit or vote on feature ideas in our product roadmap so we know what's important to you. And stay tuned for some updated on reporting/analytics in the coming months! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback DD Donna D. Operations manager Entertainment Used the software for: 6-12 months ### "Eventzona Tupelo " January 30, 2024 4.0 Overall I am pleased with Roller thus far. Pros It has lots of features that can work for many different types of businesses. Cons It is not easily accessible on mobile devices. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Better value offered for the price that was requested. Review Source Response from ROLLER Software February 7, 2024 Donna, we really appreciate you sharing your feedback on your experience with ROLLER. We love to hear you're finding value in all the different features we have to offer. Michael R. Software Support Leisure, Travel & Tourism Used the software for: 1-2 years ### "Excellent Customer support, easy to use software" December 5, 2018 5.0 Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used. Pros One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it. Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid). Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas. Cons Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line). You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require. Single use sites should be fine but chains may find this is frustrating. The gift card interface isn't as well integrated as everything else although this is a minor unit of our business. Review Source JY Jake Y. IT AV Manager Hospitality Used the software for: 2+ years ### "RIVERSPORT Review" January 30, 2024 5.0 Pros The ROLLER POS is an amazing simplified POS that is easy to train for new employees. Also, the customer support we receive from \[sensitive content hidden\] is like no other, she is very on top of things and always has quick response times when we email with questions. Cons The reporting and forms aspect I would like to see updates in. Review Source Response from ROLLER Software February 7, 2024 Jake, your glowing review made our day! We're so grateful for your support and thrilled to hear about your positive experience with ROLLER. Please make sure to submit or vote on features in our product roadmap in the app so we know what's important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback LB Lewis B. Receptionist Leisure, Travel & Tourism Used the software for: 2+ years ### "Great, customisable service that makes check-in easy" January 30, 2024 5.0 Pros An easy-to-use service that is quick to learn and provides an easy experience for both customers and staff. Cons Some features are not as customisable as I would like. Switched from [GymRunner](https://www.capterra.com/p/195556/GymRunner/) Much more modern, quick and functional. Review Source Response from ROLLER Software February 7, 2024 Lewis, thanks so much for taking the time to leave your feedback about ROLLER. We're thrilled to hear you're finding the platform modern and easy to use! Please be sure to submit or vote on feature ideas in the product roadmap in the app so we know what's most important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback LF Lisa F. Deltidsansatt Entertainment Used the software for: 6-12 months ### "My review on Roller" February 6, 2024 5.0 Pros Liked how easy it was to navigate through the different menus, and the extra functions for example making it easier to count cash . Cons a venue manager menu for finding items. was very "messy" since navigating through it was a bit confusing. Learned it after a few tries Review Source Response from ROLLER Software April 29, 2024 Lisa, thanks so much for taking the time to leave your feedback. We're thrilled to hear you've found the platform easy to navigate with lots of extra functions. Please make sure to submit or vote on any feature requests in our product roadmap so we know what's most important to you: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback LC Liam C. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Product and Superb Support" September 1, 2022 5.0 We have been using roller for around 2 years and we love the system, the support from Roller is what sets them above for me. We have used other systems in the past and what puts me off moving is the support. You won't get it matched anywhere else. The system is easy to use on a whole which is something that can't always be said about other operating systems. Pros The whole product of Roller is so simple to use which is superb for us. The support is second to none and is the main reason why we stick with the product! Cons We have one bug bear with how bookings take deposits online. The smart phone compatibility doesn't display certain elements which cause it to be misleading which has cost us some bookings in the past. Have logged it for them to add but no change as of yet. Switched from [GymRunner](https://www.capterra.com/p/195556/GymRunner/) Because it was not easy to use and the support was dreadful! Review Source MI Max I. Digital Systems Coordinator Hospitality Used the software for: 2+ years ### "Understanding the Industry" March 11, 2021 4.0 I have developed a really strong relationship with many of the team members at ROLLER from various departments and areas. This has allowed for a symbiotic relationship between our business and theirs resulting in a great partnership. Pros ROLLER definitely do their research and take on feedback when it comes to platform developments. This is very obvious in their pipeline section where customers can not only vote on development work that is important to them but also suggest new items that if deemed appropriate will be reviewed and added to the pipeline. Cons I do have to manage some unique workarounds to export ticket data to provide third party resellers with the ability to embed our ticket media into their ticket format. Review Source WH Wanwisa H. Operations Entertainment Used the software for: 6-12 months ### "Bounceinc x Roller" January 31, 2024 4.0 Pros The check in system that made us check in the customer easier Cons sometimes the report was show inaccurate with the sale number and amount revenue. The waiver search it need to put at least 6 digits to show the result option. Review Source Response from ROLLER Software February 7, 2024 Wanwisa, we really appreciate you taking the time to leave your feedback at ROLLER. We're thrilled to hear you're finding it easier to check in your customers. Please contact our support team - available 24/7 - if you're still having trouble with any of the reports. https://support.roller.software/hc/en-us/articles/115001690793-Contacting-support-FAQs CK Caitlin K. General Manager Entertainment Used the software for: Less than 6 months ### "Bounce Trampoline Sports NY" April 8, 2021 4.0 Overall my experience has been delightful! Everyone who I have spoken with has been so patient with me and very helpful, especially during the first few days we opened using Roller. We are still learning and getting comfortable with things through Roller so it's nice to have someone who is willing to help you whenever you need it. Email responses are quick and all of my questions were answered in a timely manner. I've been working with \[SENSITIVE CONTENT HIDDEN\] who has been a pleasant to work with this past few months, who has also been extremely helpful in guiding me through the process and teaching me the ropes, I don't think I would have been able to learn as much without his help! Thank you \[SENSITIVE CONTENT HIDDEN\]!!! Pros There is a lot of new features that I am still getting use to. Overall the quality and technology behind roller is fantastic, it's more modern than what we were previously using and there's a ton of new things we can use as a trampoline park, self check in kiosks is a huge advantage. It has been a little challenging getting use to everything since our old system didn't have many additions but I'm excited to learn more and get comfortable with the new system. Cons The only thing that I noticed almost immediately that couldn't change was the time frames on the dashboard, you can only view who is in the facility within the hour. Since we are a trampoline park we sell time by the half hour and due to COVID we have a restriction on capacity. There is no way for me to see who is in the facility or who leaves the facility in the 30 minute mark, only by the hour, so I would have to then count the customers from the daily capacity which is a little more complicated then I would like. Besides that everything else is very self explanatory and easy to maneuver! Switched from [LilYPad](https://www.capterra.com/p/132655/LilYPad/) Our business was sold in 2019 and the new owner wanted to make a more modern change. He was mostly interested in the marketing aspect and the new technology behind Roller. Review Source KT Krystal T. General manager Entertainment Used the software for: 6-12 months ### "Altitude POS Review" February 13, 2024 3.0 The more I use it the easier it becomes. Pros I heard a lot of places are starting to use it. Cons Not user friendly Can't save credit card info for parties When you ask for help they don't try to do it for you, just send instructions to do it yourself, which is still confusing. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Had to switch because company was bought out by roller. Review Source Response from ROLLER Software February 16, 2024 Krystal, thanks so much for taking the time to share your review. I've shared your feedback about credit card info parties with your account manager and they will reach out to you directly. Also, please be sure to submit or vote on feature ideas in our product roadmap so we know what's important to you. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback SM Sarah M. Guest Services/Sales Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Roller was the right choice. " June 11, 2020 5.0 Overall I am happy with our move to Roller as the point of sale is much more user friendly. The Venue Manager view is great for booking our larger groups and events. Being able to send groups their party invoice has allowed us to stop taking all payments over the phone, which has been a challenge for a very long time. Pros Roller's support team and knowledge based articles are the top feature. The ability to submit a request ticket and have feedback or a solution within a few days, if not hours is remarkable. Additionally, their knowledge base articles (help articles) are clear and concise - typically with videos to walk through instructions. Lastly, the ability to suggest a feature or idea and to be able to look at other updates they are working on, or even just thinking about doing, makes Roller's work very transparent. Cons Changing from a company that we had used for 20 years was a little challenging as there were a few features we had grown custom to that Roller does not currently have available - creating your own pass background templates, adding money to guest accounts, running a credit card to hold a tab. Review Source MC Melanie C. Franchise Partner Entertainment Used the software for: 2+ years ### "Point of Sale" March 12, 2021 5.0 Pros Love that it is a cloud based system and VERY easy to use with 24 hour support. The transition from our previous POS was easy and the set up was done in partnership so we knew how it works. The system has gone through numerous updates/upgrades which as driven through customer feedback. There are help/support articles for everything you need and a team member available to support with a phone call or support ticket. Cons Change .... as humans change is hard no matter how complex or simple it can be. Our team was reluctant to change as we were comfortable with our previous POS but overall we are glad we have transitioned. The system is upgrading/getting new developments which means there is small changes periodically but overall they are always for the best. Review Source JM Josh M. Assistant General Manager Entertainment Used the software for: 6-12 months ### "So great!! " February 5, 2024 5.0 Quick and easy and efficient. User friendly. Pros All the aspects of our business are now in one place. From birthday parties to general check in and also memberships. Cons When you're in roller and checking people into a party, you can't put the names alphabetically. They only appear as you enter them in. There should be a way for us to select a setting so it puts them in alphabetical order. Review Source Response from ROLLER Software February 9, 2024 Josh, we really appreciate you taking the time to leave a review. And we're thrilled to hear ROLLER has helped you consolidate your tools. Please make sure to submit or vote on feature ideas in our product roadmap so we know what's important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback LG Leah G. Cafe manager Hospitality Used the software for: 1-2 years ### "Rolla @ a maze n things" February 9, 2024 4.0 Great simple to learn and too teach and very informative Pros The ease for getting reports and figures Cons The product category’s have to be set up as modifiers rather then catorgories Review Source Response from ROLLER Software February 14, 2024 Leah, thanks so much for taking the time to leave us a review. We love to hear you're finding ROLLER easy for reports and simple to teach others on! NM Nathan M. General Manager Entertainment Used the software for: 1-2 years ### "Our Experience With Roller" September 23, 2021 4.0 Overall, roller has been very pleasant to work with. J.C. over on the Australian side has been a great asset to us not only in support, but also checking on us. He does a random call once or twice a month if we haven't reached out to check on us. We have run into a few issues while trying to integrate roller into our building, however, we have since go the issues resolved and are experiencing and overall easy-to-use system. Pros I love the ease of using roller. They set you up nicely to figure out how to create and update products and they are constantly innovating. They have a very good support team to help you with any issues you might experience. Cons At times their system feels buggy and it does not always play well with Worldpay which is the card reader service we use. At first it will seem like their support is no good, however, it just takes time to find the right support team member. Review Source MS Myles S. General Manager Entertainment Used the software for: 6-12 months ### "Cant get better than this!" November 2, 2019 5.0 Marketing, streamlined Point of Sale, Waiver solutions, Memberships, Pass possibilities, simple Reporting. You name it they've got it or plan on getting it. It has helped us turn over a new leaf in the past few months and we are excited about the future! Pros This software is VERY user friendly, it does more than any other platform on the market and they keep adding more features every quarter! We are excited to be using them and couldn't be happier with the experience we have had so far. Customer service is super friendly and go out of their way to try and find ways to make sure your experience is the best. They make note of anything you'd like to see and keep you posted on the new features they are looking to add. Staff love the system and it was easy for them to jump on board with understanding the system. We look forward to what they plan to develop next!!! Cons Not much to complain about. If you have an issue the team finds ways to meet your expectations. Love the support teams and the implementation team leads they go above and BEYOND! Reason for choosing ROLLER In seeing Roller grow and develop over this last year it was leaps and bounds greater than any other system and we wanted to be a part of it! They really showed they are a large player in the industry. Review Source Matthew G. Manager Marketing and Advertising Used the software for: 2+ years ### "The Leader In Entertainment Centre POS" November 20, 2018 5.0 Pros The Roller platform has revolutionised the entertainment centre industry providing Urban Xtreme with an enhanced customer experience and features that provide the company with an increase in revenue. The platform has been designed with ease of use in mind increasing the throughput of patrons that can be processed at the POS, as well as increasing conversions at online checkouts. The team at Roller is constantly innovating the platform to provide an ongoing flow of new and exciting features. Cons The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome Review Source Response from ROLLER Software November 28, 2018 Thanks for your feedback, Matthew. We appreciate it. GK Garry K. Marketing & Content Maritime Used the software for: 1-2 years ### "Fishing for new customers" August 29, 2022 4.0 I think the experience has been very good, it works, no shutdowns or crashes, we can sell our attractions and customer support is there for you when needed. Pros I love roller as I can add our own graphics and text to advertise our products. I love the ease of sending passes. the digitization is so easy and helpful. Cons I think setting up some of the events and schedules is pretty complex....yet I am yet to see a system that has figured this out too, so complex but after some time you can work it out. Reason for choosing ROLLER We choose roller as they had a good record with a provider we sought references from. During the investigations/ due dilligence with ROLLER I must say the presentation and added value was clear to see. Presentation and communication was brilliant. Review Source MS Matt S. General Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Roller for trampoline park" February 2, 2024 4.0 Pros customer service is very responsive and helpful and ease of use of overall product Cons The way reviews are setup and sent out to customers are very confusing Review Source Response from ROLLER Software February 7, 2024 Matt, we really appreciate you taking the time to leave your feedback about ROLLER. We're thrilled to hear our support team has been able to quickly resolve any questions you've had. This article explains how the Guest Experience Score works, but please reach out to our support team - available 24/7 - for any additional questions you may have. https://support.roller.software/hc/en-us/articles/4407912070159-Guest-Experience-Score Matt B. General Manager Entertainment Used the software for: Less than 6 months ### "POS Reimagined" October 30, 2019 5.0 I would highly recommend Roller POS software to any company looking for ease of acclimation, access and functionality. Access to real time data is a must if you want the ability to adjust the business based on current, up-to-the-minute trend. Customer service and technical support are world class! Their response time is more than reasonable and they will not only remedy the issue, but touch base afterwards to ensure there are no recurrences. Pros Roller is extremely User Friendly. When bringing in new employees, the acclimation period has drastically improved over previous POS software. Coming from businesses where there is nothing accessed internally without a VPN, remote access, via a simple URL, is also amazing. Liven up-to-the minute data updates make tracking performance and metrics seamless. Little to no connectivity issues provide a sense of confidence across the staff that was not wholly present with previous POS software. Cons For about 2-3 weeks, after installation of Roller software, there were multiple kinks that had to be worked out. This was not solely the fault of Roller. Payment processing company was having communications issues with the Roller software, rendering us unable to accept card payments multiple times. Roller did work diligently and constantly to remedy the issues in a rather timely fashion. Since the initial hiccups, technical issues have been almost non-existent. Review Source JJ Joyce J. Manager Food & Beverages Used the software for: 1-2 years ### "Easy to use" January 30, 2024 4.0 I use it every day for payments but also for reservations. It is easy to use Pros Easy to use for everybody. All of my employees like it Cons Reports can be more specified by product Review Source Response from ROLLER Software February 7, 2024 Joyce, thanks so much for taking the time to leave your feedback about ROLLER. We're thrilled to hear you and your employees are finding the platform easy to use. Please reach out to our support team - available 24/7 - if you have any questions about reporting that we can help answer. https://support.roller.software/hc/en-us/articles/115001690793-Contacting-support-FAQs Talk to a Capterra advisor for free and get results within 15 minutes.