# ROLLER Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ROLLER the right Venue Management solution for you? Explore 146 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164715/roller/reviews/ --- ROLLER 4.2 (146) [View alternatives](https://www.capterra.com/p/164715/ROLLER/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of ROLLER Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews ME Maddison E Events CoordinatorEntertainment, 201 - 500 employeesUsed the software for: More than 2 years. “The ability to identify payments linked to specific bookings and guest accounts, track spending over time, and issue refunds easily has played a critical role in streamlining our operations and improving the guest experience. While Roller isn’t fully customisable, we’ve appreciated how tailored solutions and thoughtful adaptations have been introduced to better suit the unique needs of our business and how we sell our products.“ September 19, 2025 DC David C Managing DirectorLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: More than 2 years. “It’s horrifically overpriced. Plus should have the ability like GoCardless to run membership Direct Debits in a super easy way, so as if debit cards change through being lost or stolen or get updated then we are still able to receive payments from the customers account.“ September 18, 2025 FS Fitria S Tourism AttractionSports, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is stable, the schedule-based setup makes peak/off-peak ticketing straightforward, and managing parties, capacity, and vouchers/gift cards is efficient.“ September 25, 2025 TJ Tish J ManagerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “After a year it deleted the membership accounts and we had to get all members to re-enlist therefore losing a good portion of our costumers.“ March 14, 2026 FS Fitria S Tourism AttractionSports, 11 - 50 employeesUsed the software for: More than 2 years. “Adding Price Rule support (or an equivalent) to Legacy, plus a bit more flexibility in promo conditions and email-template customization, would make ROLLER excellent end-to-end.“ September 25, 2025 Alistair C Founder CEOHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “ROLLER started as a promising, well-supported solution, but the decline in customer success and the way basic tools are locked behind higher tiers mean I’d really struggle to recommend it now – in fact, we’re actively trying to move off the platform, and predictably our customer success manager has gone silent on us yet again.“ December 4, 2025 ME Maddison E Events CoordinatorEntertainment, 201 - 500 employeesUsed the software for: More than 2 years. “These tools became essential in the post-COVID environment, where managing guest bookings, capacity, and queues became more important than ever.“ September 19, 2025 Alistair C Founder CEOHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “There are other platforms where these “premium” features are included as long as you’re using their system, which makes ROLLER’s upsell model feel out of touch and bad value for money.“ December 4, 2025 ## Showing most helpful reviews Showing 1-25 of 146 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mason Y. Sr. IT Systems Analyst Entertainment Used the software for: 1-2 years ### "Feature-Rich Platform Built for Growing Venues" December 16, 2025 4.0 ROLLER is a powerful, reliable platform that continues to evolve in meaningful ways. It’s well-suited for venues that need strong operational tools, clear reporting, and dependable payment processing. The team is forward-thinking, and while there are occasional growing pains as the company scales, the overall value and long-term direction of the product are excellent Pros I’ve been using the ROLLER platform for over five years and have consistently been impressed with how forward-thinking the company is. ROLLER stays ahead of the curve by regularly releasing new features that genuinely improve day-to-day operations and back-office workflows, especially around accounting and reporting. The support team is knowledgeable and helpful, and I appreciate how ROLLER has expanded its support options over time, making it easier to get assistance when needed. Communication around product releases and new features is also very clear, which makes adoption and training much smoother. Payment processing is a standout feature. The reporting is detailed, transparent, and easy to understand, making it simple to track funds and reconcile transactions. Cons Support response times can occasionally be slower than ideal for urgent issues. While ROLLER is clearly growing and scaling, there are moments where faster turnaround would make a big difference, especially for time-sensitive operational needs. Switched from [Aluvii](https://www.capterra.com/p/159012/Aluvii/)[CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) ROLLER is an all-in-one platform with a modern UI that’s easy to learn from the ground up. Review Source Response from ROLLER Software December 17, 2025 Hi Mason, Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly grateful that you’ve been with ROLLER for over five years, and it’s wonderful to hear that our continued focus on innovation, product enhancements, and clear communication has had a positive impact on your operations. We also appreciate your feedback regarding support response times. As we continue to grow, scaling our support operations to meet the needs of all customers is a top priority. Your insight helps us identify where we can continue improving. Thank you again for your trust, partnership, and kind words. CW Cameron W. Director Entertainment Used the software for: 6-12 months ### "Roller saved my Business." November 4, 2025 5.0 Roller literally saved our business when our previous POS supplier switched us off just as school holidays were starting. Operating a Trampoline Adventure Park, this was catastrophic to our business. After being referred to Roller by a friend of ours, Rollers amazing team were able to get us set up and operating ON THE SAME DAY. Still to this day, their platform has yet to fail us ( as the previous POS company did time and time again ), and their ongoing training and support have simply been amazing. Pros Easy user interface face / platform, Unbelievable personalized support, Great value. Secure, Prompt Payment processing and waiver system. Cons I am yet to find an issue with Roller. The only problem we had was not utilizing their system first. Switched from [VenueSumo](https://www.capterra.com/p/10018718/VenueSumo/) We were let down by Venue Sumo, Their platform constantly had issues with waviers, restrictions, plus they just switched us off in the middle of trade before a peak period. Roller have literally changed our world. Saved us with a Proven, Reliable platform and support network. Review Source Response from ROLLER Software November 12, 2025 Hey Cameron, Thank you so much for sharing your incredible experience! We’re thrilled to hear that ROLLER could step in and support your business when you needed it most, and that our platform and team have continued to deliver reliability and value. We’re proud to be part of your success story and look forward to helping your park thrive for years to come! TJ Tish J. Manager Entertainment Used the software for: 2+ years ### "Do Not Recommend" March 14, 2026 2.0 Terrible experience, from the platform not being user friendly to losing customers due to it dropping all memberships after a year to being stuck with slow costumer service that usually leads to us troubleshooting and going to a hard copy by hand because the answer is "no" or "you need to upgrade to the pro version". Our indoor playground has not had a good experience at all with Roller. Pros Not much at all. Especially the fact that Roller caused us to lose 15% of our monthly memberships because it didn't roll over after a year and we had to reach out and ask them to sign up again. Very expensive as well. Cons Overpriced. Terrible costumer service so that issues do not get resolved in a timely manner and the customer is always gone by the time they respond. The answer to any issue is usually "buy the pro version". After a year it deleted the membership accounts and we had to get all members to re-enlist therefore losing a good portion of our costumers. They increased an already high price by 7% this year. Even after severe dissatisfaction they refuse to let us out of our contract for the remainder of the year. Review Source Response from ROLLER Software March 31, 2026 Thank you for taking the time to share your experience — we're truly sorry for the frustration and disruption this has caused your business. We understand how deeply the loss of memberships impacts both your revenue and the trust your customers place in you. Your concerns about response times, pricing, and the challenges navigating our platform are also heard, and we sincerely regret that our support team wasn't able to resolve these issues more quickly and effectively. This is not the experience we want for any of our customers, and we'd like the opportunity to make things right. Please reach out to us directly at success@rollerdigital.com so we can personally review your account and work toward a resolution. HS Heather S. Director of Operations Entertainment Used the software for: Less than 6 months ### "DOO of 2 types of business using roller!" April 28, 2026 5.0 Great! customer service is 10/10 too! The implementation is great and super helpful. Those assigned to us are supportive and responsive. We appreciate the ease of roller. Pros We do love how it's simple. POS friendly. Office friendly. straight forward on the front end for customers. Discount codes/blocking of dates is easy. Cons A couple limitations with booking over the phone. Registration fee's not being an option. We'd also love to require people to sign off on more terms/conditions/have to agree to more with parties before booking but we have found some ways around that. We also hit some road blocks with customers being able to select a type of party within that party listing but hopefully finding ways around that too :). Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/)[iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing ROLLER about 8 other softwares - we are required to use roller for our FEC though so keeping them consistent across both companies is best. Switched from [The Studio Director](https://www.capterra.com/p/92419/The-Studio-Director/)[Checkfront](https://www.capterra.com/p/99249/Checkfront/) We needed something more geared toward events AND tickets vs just ticketing. or just classes. Review Source SB Steve B. General Manager Entertainment Used the software for: 6-12 months ### "Awesome system, a few tweaks to make it perfect!" December 18, 2025 5.0 Overall makes our business run smoother and faster, with less hiccups! The booking system works great, and we haven't had a single double booking! Pros Great customer service, the system is obviously built with business success in mind. It's easy to add products, including special event tickets, and things just make sense! Cons Sometimes have issues with guests using company cards, the system declines for some reason. Also need the ability to add more automated emails based on what the users want to send. Switched from [Clubspeed](https://www.capterra.com/p/211057/Clubspeed/) We were having issues with the antiquated system, and experiencing double bookings frequently. Review Source Response from ROLLER Software December 23, 2025 Hi Steve, Thanks so much for the thoughtful review! We’re thrilled to hear ROLLER is helping your business run smoother and that the booking system is working reliably for you. We really appreciate the feedback around company card declines and automated emails—those insights are invaluable and help guide what we improve next. Thanks again for taking the time to share your experience! Alistair C. Founder CEO Hospitality Used the software for: 2+ years ### "Started strong, but support and value have fallen off a cliff" December 4, 2025 1.0 ROLLER started as a promising, well-supported solution, but the decline in customer success and the way basic tools are locked behind higher tiers mean I’d really struggle to recommend it now – in fact, we’re actively trying to move off the platform, and predictably our customer success manager has gone silent on us yet again. Pros I’m giving ROLLER 1 star, and it’s not because the core product is useless – it’s because the overall experience has gone sharply downhill. When we first started with ROLLER, it actually felt like a great product with solid support. Onboarding was smooth, there was a lot of hand-holding, and it felt like we had real partners helping us get set up for success. On the positive side, that original promise is still visible in the capacity management and price rules, which are genuinely good. They’re flexible, fairly intuitive, and make it easy to manage sessions, peak/off-peak pricing and promos. Day-to-day operations are fine once everything is configured. Cons Customer success has basically disappeared. Where we once had responsive help, our customer success managers now often go completely quiet on important questions, or take so long to reply that the issue is no longer relevant. For software at this price point, being ghosted like that is unacceptable. Basic marketing integrations are paywalled. Meta and TikTok pixels are treated as “premium” features, even though ROLLER already earns commission on sales going through the system. Penalising venues for trying to generate more revenue via paid marketing feels backwards. Poor value compared to alternatives. There are other platforms where these “premium” features are included as long as you’re using their system, which makes ROLLER’s upsell model feel out of touch and bad value for money. Switched from [GlobalTix](https://www.capterra.com/p/202594/GlobalTix/) Needed an improved capacity management system. Review Source Response from ROLLER Software December 15, 2025 Hi Alistair - Thank you for taking the time to share such a detailed review. We’re truly sorry to hear that your recent experience with ROLLER hasn’t reflected the level of service and value you received when you first came onboard. Your feedback highlights areas where we’ve clearly fallen short, and we'd appreciate the opportunity to address them. A member of our team will reach out promptly to discuss with you. KH Kimberly H. Corporate Director of Administration Entertainment Used the software for: 6-12 months ### "Rolling Smoothly with Roller POS!" September 27, 2025 5.0 We've been using the Roller POS system and have been thoroughly impressed with its performance and user-friendly design. One of the standout features is its ease of use—both staff and management quickly adapted to the system with minimal training, which helped streamline our day-to-day operations. The real-time reporting capabilities are another major advantage. Having instant access to up-to-date sales and performance data allows us to make informed decisions quickly, helping to improve both efficiency and customer service. Additionally, guests have consistently given positive feedback about the online checkout experience. The process is straightforward, intuitive, and hassle-free, which greatly enhances the overall customer experience and helps drive repeat business. Overall, Roller provides a reliable, efficient, and user-friendly POS solution that supports both operational needs and guest satisfaction. Pros Ease of use for team and guests creating new tickets is a breeze guests find check out easy to use Real time reporting Cons So far, I haven't found anything I don't love about the platform Only thing I wish we could control more is designing the emails we send to guests for confirmations Switched from [CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) Guests ease of use is better, better integrations for our Arcade Center edge was very clunky and outdated Roller has and updated modern feel Review Source Response from ROLLER Software October 15, 2025 Kimberly, thank you so much for your thoughtful feedback! We’re thrilled to hear that both your team and guests are finding ROLLER easy to use and that our real-time reporting is helping you make quick, informed decisions. We appreciate your suggestion about greater email design control—it’s valuable feedback that we’ll share with our product team as we continue to enhance the platform. JW Jared W. District Manager Entertainment Used the software for: 6-12 months ### "Empty Promises" September 26, 2025 2.0 Overall, I'm not impressed. Things constantly change on this platform and it's difficult to keep up with all of the changes. For the astronomical fees Roller charges, support should be better and more consistent with solving issues AND on boarding. This platform has the ability to be GREAT for GM's and owners but the compatibility lacks with what GM's and owners are looking for. Pros \- Online portal for customers. - Add on's for jump time and party packages make it easy for parents to know what we have thats an additional add on. - Easy check in process with online tickets. Cons \- Reporting isn't consistent or accurate. - Training now going remote eliminates the ability to get ahead of issues. - No clock in/ out feature to help GM's track their #1 expense that is within their control... THEIR PAYROLL! - Support center is a joke. I've had to figure out CC processor issues every week with no help from Roller support. - Trainer didn't take training at MY pace, and assumed I have looked at the system before ever being introduced to it. - Transitioning from one system to the other SHOULD NOT be as difficult as it was with C.E. Waivers didn't carry over. Gift card numbers went missing. It was a horrible transition. - Birthday party reporting... HORRIBLE!!! Should be able to scroll between months to make running audits easier. Switched from [CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) Ownership change and corporate forces all new franchises to switch to Roller. Review Source Response from ROLLER Software October 6, 2025 Hi Jared, Thank you for taking the time to share such detailed feedback. We're glad to hear you found the online portal, add-ons, and check-in process helpful for your guests. We’re sorry to learn about the challenges you faced with reporting, training, and support. I've forwarded this feedback to the customer success team and a member of the team will reach out to you asap. Thanks again for your feedback! AN Amanda N. CFO Non-Profit Organization Management Used the software for: 1-2 years ### "Keep Looking" September 25, 2025 2.0 If I had to pick again I would not pick this system. The sales staff made promises the software does not deliver and I have not found the support to be helpful with any of the back office items I have brought to them. Pros The customer facing side of this works better than our old system. I like the digital tickets and the ability to book events online. Cons It doesn't do everything they promise and it is very complicated to do certain things. Their support is not helpful. It does not calculate sales tax accurately. Alternatives considered [Beyonk](https://www.capterra.com/p/236278/Beyonk/)[Singenuity](https://www.capterra.com/p/10029892/Singenuity/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing ROLLER Roller made promises that it did not keep to secure our business. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) We wanted to use one system for online ticketing, events, and point of sale. We also used Revenu/Cocard for our POS but it was not listed above. Review Source Response from ROLLER Software September 29, 2025 Amanda, thank you for your honest feedback. While we’re glad to hear the customer-facing experience, digital tickets, and online bookings have been positive, we’re very sorry that your overall experience hasn’t met expectations. It’s not acceptable to us when our platform doesn’t deliver on what customers need, and we take your concerns about promises, reporting accuracy, and support very seriously. Please feel free to reach out to me directly so I can escalate your concerns and ensure they’re properly addressed. EP Elisabeth P. Gift Store and Guest Services Manager and Senior Manager Hospitality Used the software for: 1-2 years ### "Overall worth the value" September 30, 2025 3.0 Overall, our experience is good with roller. However, there are some challenges that are still there that need to be overcome by the company such as noted above. Pros I really enjoy the easy to use nature of the POS machine and vending manager for all my staff. I also really enjoy how easy it is for a guest to purchase tickets through our online ticketing system. Customer support was a problem in the very beginning but the last year or so with the new system it seems to be a lot faster and we get answers a little bit quicker. Cons We have had a lot of connection issues and payment processing problems over the last year. I also wish that the inventory reporting and system was a bit more comprehensive. Alternatives considered [RocketRez](https://www.capterra.com/p/146552/RocketRez/) Reason for choosing ROLLER For the value and all of the different features, we felt that this was a better choice for a business Switched from [TicketSpice](https://www.capterra.com/p/146463/TicketSpice/) He wanted a more comprehensive product and something that allowed us to see our business as a whole Review Source Response from ROLLER Software October 6, 2025 Hi Elisabeth, Thank you for sharing your experience! We're happy to hear that you and your team find the POS and online ticketing easy to use, and that support response times have improved. We appreciate your feedback on connection, payment processing, and inventory reporting — our team is actively working on enhancements in these areas to deliver a more reliable and comprehensive experience. JM Jake M. Director of Adventure Entertainment Used the software for: 1-2 years ### "Roller makes the attractions industry a total breeze" August 29, 2025 5.0 From the start, I believe Roller has been the best choice for our company, as they have consistently addressed all issues we have faced, and guided us through the set up process. Employees have picked up on Roller without much issue at all. Pros The vast majority of Roller's apps and features are very intuitive, which makes training a total breeze for new hires, and helps manage the day to day operations of an attraction fairly easy. Cons Prices and fees are high, which is what you get for a top tier product. Moreover, I would say there are some features missing in terms of translation that would really help in multilingual environments. Alternatives considered [Clubspeed](https://www.capterra.com/p/211057/Clubspeed/) Reason for choosing ROLLER More refined system, less negotiation necessary to meet desired price. Review Source Response from ROLLER Software September 3, 2025 Jake, thanks so much for taking the time to leave a review. We’re glad to hear ROLLER has been easy for your team to pick up and helps with day-to-day operations. We appreciate your feedback on pricing and multilingual features. Our product team is always working on improvements, and your input is really valuable. We’re delighted you chose ROLLER and look forward to supporting your continued success! MR Marvin R. CEO Entertainment Used the software for: 6-12 months ### "The one and only" February 5, 2024 5.0 I Love to Work with ROLLER. Im really Happy all Problems could be solved in the past within a short period. The 24/7 Hotline is perfect for any critial bug Pros A big Feature Range which can handle every venue Business. The Support ist amazing i really Love the contact to the Support they do an amazing Job. Cons For Germany venues is has much workarounds to Deal with its Not yet translated in the Backend. I Hope for more Features that also Covers German vendors Like DATEV or better invocing Switched from [eTermin](https://www.capterra.com/p/188696/eTermin/)[bookingkit](https://www.capterra.com/p/148805/Booking-System-for-Leisure-Activity-Providers/)[Belbo](https://www.capterra.com/p/212416/Belbo/)[Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) In our Situation WE tested a Lot of booking systems and Roller offers the best Pricing with a big Feature range Review Source Response from ROLLER Software February 9, 2024 Marvin, thank you for your glowing review! We love to hear that ROLLER is helping support your business and that you've had great experience with our support team. Please make sure to submit or vote on feature ideas in our product roadmap in the app so we know what's most important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback JF Jay F. Director Recreational Facilities and Services Used the software for: 1-2 years ### "Fantastic product all Rolled into one." July 8, 2024 4.0 Overall I'm very happy with Roller as its allowed us to have complete control all in one package, where as previously we used multiple products. Pros The main thing that sold Roller to me was the ability to sell multiple sessions and still have the sessions in the "break time" up for sale, this opened our available sessions and instantly made a difference to our capacity. The fact Roller is the POS, online booking and payment solution all rolled into one, where previously we used multiple different softwares to achieve. The money I saved in transactions from using Stripe off set the monthly cost of Roller which came with additional benefits. Cons At present roller can't send the gender API to our timing software which means our categorised leaderboards don't work correctly without manually having to change every customers profile. "Please Fix!" Switched from [TuriTop](https://www.capterra.com/p/153897/TuriTop/) Turitop could not resolve the issue we had with multiple sessions, we manually had to try sell sessions in between the multiple sessions sold online, misleading customers looking at our availability online. Review Source Response from ROLLER Software July 29, 2024 Jay, thanks so much for taking the time to leave your detailed review. We're delighted to hear that the ability to sell multiple sessions, the integration of POS, online booking, and payment solutions, and the cost savings from using Stripe have significantly improved your business operations and capacity. I'm happy to let you know that the feature you mentioned around the gender API is set to be released in August, so thank you for letting us know what features are most important to you! EJ Emily J. Park Manager Entertainment Used the software for: 1-2 years ### "Honest Review" June 27, 2024 4.0 Overall, I really enjoy using the platform. It’s easy for my team to use the POS, the waiver kiosk does its job, and the venue manager and online checkouts are great. Pros Visually, Roller is superior to our previous system. Both the POS and Venue Manager are simplified and easy to “sift through.” Cons There are bugs that seem to pop up regularly. A schedule will suddenly be missing a ticket variation or a POS button suddenly disappears and then reappears before we can figure out why. Switched from [CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) Required by franchise corporate office. We hoped that the change would mean a more customized experience for the franchise as a whole. Review Source Response from ROLLER Software July 3, 2024 Thanks for sharing your feedback Emily. We're thrilled to hear that you're finding the POS and Venue Manager easy to use compared to your previous system. I'm so sorry to hear you're having trouble with things disappearing in the system. Please give us a call if you're still experiencing the issue so we can help resolve it! https://support.roller.software/hc/en-us/articles/115001690793-Contacting-support-FAQs#h\_01F1KAENXC0WVX33VWDD06VV98 LC Liam C. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Product and Superb Support" September 1, 2022 5.0 We have been using roller for around 2 years and we love the system, the support from Roller is what sets them above for me. We have used other systems in the past and what puts me off moving is the support. You won't get it matched anywhere else. The system is easy to use on a whole which is something that can't always be said about other operating systems. Pros The whole product of Roller is so simple to use which is superb for us. The support is second to none and is the main reason why we stick with the product! Cons We have one bug bear with how bookings take deposits online. The smart phone compatibility doesn't display certain elements which cause it to be misleading which has cost us some bookings in the past. Have logged it for them to add but no change as of yet. Switched from [GymRunner](https://www.capterra.com/p/195556/GymRunner/) Because it was not easy to use and the support was dreadful! Review Source AG Allan G. Operations Manager Entertainment Used the software for: 2+ years ### "Satisfied with room for improvement" October 2, 2025 4.0 I would say somewhat satisfied. Although there are some obstacles, especially in online booking. The enhancements, updates and sharing the pulse report is very useful. I hope you can share the recorded webinar too for those who cannot attend due to the time difference. Pros Value for money & User Interface. The continuous enhancement, upgrade and accessibility. The response time of the customer support. Cons Limitations on payment method. Currently, limited to Visa & Mastercard Looking forward to seeing an integration with RFID wristbands. Limitation to link the waiver holder in multiple venues in the same country. Complex waiver system. Review Source Response from ROLLER Software October 6, 2025 Hi Allan, Thank you for your thoughtful feedback and for highlighting the value you see in ROLLER’s continuous improvements, user interface, and support responsiveness. We appreciate your suggestions around payment methods, RFID integration, and waiver management — these insights are incredibly helpful as we plan future enhancements. We're glad you enjoyed the Pulse Report findings! We do have the webinar available on-demand here: https://www.roller.software/2025-pulse-report-webinar-registration Hopefully you enjoy the insights from our three guest operators - it's a great watch! CP Carrie P. General Manager Entertainment Used the software for: 1-2 years ### "Not Bad!!" September 23, 2025 4.0 Pretty good, you can navigate it easily when you know what you are doing and it was easy to learn, and you can go back and find old tickets Pros Its easy to navigate, the side bar makes it easy to find where you wabt to go and get back to where you were, its also easy to add waivers to an event Cons The multiple steps to add product to your menu, i forget where i am and do sone steps over ajd over again Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Company decision, i just do what they want Review Source Response from ROLLER Software September 26, 2025 Carrie, thank you for sharing your feedback. We’re glad you find ROLLER easy to navigate and helpful for tasks like adding waivers and finding past tickets. We also hear your comments on the steps to add products, and we’ll use this input as we continue working to make setup simpler and more streamlined. We appreciate you taking the time to share your experience with us. AH Aiyanna H. AGM Entertainment Used the software for: 1-2 years ### "Great system when you know what you are doing" September 23, 2025 5.0 Overall I have had a good experience and I like that it constantly updates. Especially with parties, as that’s my area within the company I work for. Pros That when a new problem arises or idea shortly after there is an update. Whenever I think totaled hm we need this, we then get a notification. Cons I can’t think of anything at the moment. So far both pos and venue manger have been pretty useful and work hand in hand with each other. Review Source Response from ROLLER Software September 30, 2025 Aiyanna, thank you for sharing your feedback. We’re glad to hear you’ve had a good experience with ROLLER and that updates have been helpful, especially for parties. We love to hear that both POS and Venue Manager are working well together for your team. We appreciate you taking the time to leave a review! AD Alexis D. Events Lead Events Services Used the software for: 1-2 years ### "Roller Review" September 23, 2025 4.0 My overall expertise with roller I would rate a 6.5 , if they had better customer support I would rate higher. Pros I like the fact it’s easy to use , my favorite is playground mode. Which gives you the option to book parties / group booking etc. while in training. Cons The least thing I like about roller is that customer support is not the best when it comes down to tracking purchases etc. Review Source Response from ROLLER Software September 30, 2025 Alexis, thank you for sharing your feedback. We’re glad to hear you find ROLLER easy to use and that playground mode has been especially helpful for training and group bookings. We’re sorry to hear support hasn’t met your expectations- we’ve invested heavily in improving our support team over the last 12 months and also now offer 24/7 global live chat and phone support to provide faster, more reliable help. We appreciate your feedback and will keep working to improve your experience. SV Sudheer V. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Director of operations" September 18, 2025 3.0 meh! could. be better for much cheaper. Definitely on the expensive side that does not help small businesses Pros ease of use. UI is really great. some of the reporting is good but should be tighter integration with others Cons reporting sucks. there should be more insights and reports that should year over year comparsion, revisits etc Review Source Response from ROLLER Software September 26, 2025 Sudheer, thanks so much for taking the time to share your honest feedback. We’re glad you find the ease of use and UI helpful, and we hear your concerns around reporting and pricing. Insights like year-over-year comparisons and revisit tracking are important, and feedback like yours helps guide our product improvements. Please be sure to submit or vote on features in our product roadmap so we know what's most important to you: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback CH Callum H. Managering Director Entertainment Used the software for: Less than 6 months ### "Over view of roller " September 24, 2025 4.0 Good would recommend as it have helped massively with managing guest and the session no problem at all Pros The way it handles guest and the easy use of it can be hard to set up some activities if it over laps other sessions Cons Cards machines are always playing up and seems to hate the internet and disconnect all the time but have now hard wired them in Review Source Response from ROLLER Software September 30, 2025 Callum, thank you for sharing your feedback. We’re glad to hear ROLLER has helped you manage guests and sessions more easily. We’re sorry to hear about the issues you’ve had with card machines disconnecting, it sounds like hardwiring has helped, but we know how frustrating that experience can be. We appreciate you taking the time to share your experience with us. MT Max T. Centre Manager Sports Used the software for: 6-12 months ### "Review of Roller" February 7, 2024 4.0 Overall, good experience only been using it for just under a year and already feel like I know how to use it very well! Pros Ease of use, easy to teach new team members. Fast and efficient in most areas. Also great support system dor learning or fixing issues Cons The customer search system can be poor and not find customers. Also our find location database isn't very good for when people are entering their address. Review Source Response from ROLLER Software February 9, 2024 Max, thanks so much for sharing your feedback. We love hearing that you and your team members are finding ROLLER fast and easy to use. Please submit or vote on any feature ideas you have through our public roadmap in the app: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback C- Chia -. Owner Operator Recreational Facilities and Services Used the software for: 2+ years ### "REVIEW FOR ROLLER" May 11, 2021 5.0 Having a system like Roller means we can staff more precisely which means we can avoid over-staffing and save on wages which is the biggest outgoing in our business. We also find the reporting system in Roller really helps us to identify our customer behaviour which means we can cater better for our customers’ needs. We also love how easy Roller it is to integrate with our website. Customers have always given us very positive feedback on how easy it is to make an online booking with us. Lastly, we love working with everyone at Roller. Our case manager, \[SENSITIVE CONTENT HIDDEN\], and his team has over-came many hurdles to answer our very specific requests for the new business and they have successfully built us all the product we demanded and we are just very grateful to be able to have support from such a talented team. It has been a long journey to get from zero to our current functioning platform. We are 100% satisfied with the guidance and support Roller has provided us. Highly recommended! Pros How easy Roller is to manage, operate and use. We have been with Roller in the past 4.5 years. 2 businesses later, we still believe that Roller is the most reliable online booking platform around. Their very prompt and always reliable support team is a real assurance for us when we first started. We always know our enquiry will be answered and resolved quickly. Roller’s user-friendliness platform as well as their team have also given us confident in taking on creating new products and setting up checkouts...etc on our own. We learn so much from Roller every day. One really great thing about Roller is that it is constantly evolving and upgrading itself. The monthly news video is one of my favourites. It’s very exciting to learn about all the hew features regularly. We honestly only have good things to say about Roller. It has been a breeze going onboard with Roller from Day 1 and we would highly recommend it to anyone. Cons N/A. Roller has always been able to answer to our requests. If not, they will always provide alternative solutions. Reason for choosing ROLLER We had a choice to have a platform that was built specifically for us but there wasn’t a support system in place. We liked how Roller can be modified to suit our needs as well as it’s constantly upgrading itself. Long-term maintenance-wise. We believe we have made the right decision. Review Source GS Gregory S. Vice President of Operations Entertainment Used the software for: 2+ years ### "Rolling with Roller" July 5, 2024 5.0 Pros The ease of use, deployment and customer service for our onboarding made ROLLER a pleasant and profitable journey. Cons There isn't much to dislike. ROLLER puts me in the driver seat of my businesses and allows me to make data based decisions to grow and operationalize efforts to become more efficient. Review Source Response from ROLLER Software July 29, 2024 Gregory, thank you for sharing your positive experience with ROLLER! We are delighted to hear that the ease of use, smooth deployment, and customer service made your onboarding process a pleasant and profitable journey. We understand the importance of seamless online transactions, and it’s great to hear that ROLLER has addressed the challenges you faced previously. LB Lewis B. Receptionist Leisure, Travel & Tourism Used the software for: 2+ years ### "Great, customisable service that makes check-in easy" January 30, 2024 5.0 Pros An easy-to-use service that is quick to learn and provides an easy experience for both customers and staff. Cons Some features are not as customisable as I would like. Switched from [GymRunner](https://www.capterra.com/p/195556/GymRunner/) Much more modern, quick and functional. Review Source Response from ROLLER Software February 7, 2024 Lewis, thanks so much for taking the time to leave your feedback about ROLLER. We're thrilled to hear you're finding the platform modern and easy to use! Please be sure to submit or vote on feature ideas in the product roadmap in the app so we know what's most important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.