Who Uses This Software?

Markets served: residential, commercial, affordable, condo & HOA, self-storage and mixed portfolios


Average Ratings

25 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Yardi Genesis2
  • www.yardi.com/products/yardi-genesis-2/
  • Founded 1984
  • United States

About Yardi Genesis2

Yardi Genesis2 is cloud-based property management and accounting software for small to mid-size property managers. Market, lease and manage properties from a single, mobile platform with automated prospect and tenant workflows and built-in reports. It supports residential, commercial, affordable, condo, self storage and mixed portfolios and easily scales as your company grows. The Genesis2 Suite offers built-in tools for marketing, leasing, resident screening, insurance, and payment processing.


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Yardi Genesis2 Features

  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management

Yardi Genesis2 Reviews Recently Reviewed!

Yardi Genesis 2

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We just started using and this software. The implementation team is very nice and helpful. Hope fully after the implementation it will be this easy to reach them. The software is easy to use and is stable. We haven't explore all the functionality, but I can tell that it does a lot more than our prior sowtwere - Skyline

Cons: During the implementation we had input all the data manually. It didn't have have import option. Only begining balances could be imported, but the tenant, vendors and chart of acc had to be manually imputed

Yardi Genesis2 still needs many updates and enhancements before it will be a user friendly product.

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Navigating is fairly easy because there are many links you can chose that will take you immediately to another area of the software.

Cons: There are two "menus" within G2, the US Menu and Affordable Menu, this has created quite a mess when trying to pull accurate reporting. An example is a vacancy report in both menus may give you different totals because they look at different parameters in the software. Customer Support is not the best, you may wait a couple days for a response and then have to call/email again. We've even had to remind support of issues they were supposed to get back to us about and then you wait again... We've been told they are working on the issues with the two different menus, I hope a resolution is reached soon.

Vendor Response

by Yardi Genesis2 on November 10, 2017

Dear Val, I apologize for the frustrating reporting experience you have described. Delivering excellent products and services has been Yardi¿s commitment to our clients for over thirty years. We continue to innovate and improve our products. I would like to learn more details about your experience and work to make things right. I will reach out to you but please feel free to contact me at your convenience. Best regards, Becky Sanvictores Vice President, Client Services Office 800.866.1124 x1140 becky.sanvictores@yardi.com

Little to no automation. You have to manually post late fees every day the tenant doesn't pay. Seriously, it's sad. Imaging having 50 properties and dealing with this. Shopping other providers

Nov 02, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Good reports. Customer support and implementation team are nice. I have nothing else to write about it that is positive.

Cons: No owner portal, no automation, expensive, implementation takes forever, clunky, unintuitive. You have to go to multiple screens to set up one property. Everything is manual. I could go on and on. Seriously, this thing is terrible. Only chose it because it's "Yardi" - the go to in management software, but this is a joke.

Vendor Response

by Yardi Genesis2 on November 03, 2017

Dear Chris, I apologize for the frustrating functionality experience you are describing. Delivering excellent products and services has been Yardi¿s commitment to our clients for over thirty years. We continue to innovate and improve our products. I would like to learn more details about your experience and work to make things right. Please feel free to contact me via email or telephone at your convenience. Best regards, Becky Sanvictores Vice President, Client Services Office 800.866.1124 x1140 becky.sanvictores@yardi.com

good product

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: layout is great, you can use it wherever you are, login is easy and fast, has more function than I need

Cons: it's pretty pricey. still use the older version and for what I need it it's good enough. eventually I will switch though

Excellent staff to help implement and train me on software usage.

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and it cuts the preparation time of monthly financials in half. The program also allows you to update a transaction to the proper post month without having to create a new journal entry.

Cons: The limited reports that are included in the property pack and the time limit that the program allows you to be idle before it logs you out.

The best property management and accounting software

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, very well designed with great features, cost competitive. I used Yardi Voyager for more than 10 years from my prior jobs, but I have to say Yardi Genesis 2 is better than Voyager in so many ways.

Cons: Hope there are more reports available in the Analytics section. Sometimes it runs slow, but it can't be due to our internet issues.

Excellent

Jun 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: everything is understandable & easy for operating, specially for Storage unit they separated. Like Storage facility, commercial is easy

Shopping for new software

Apr 17, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Looking for new software now.

Pros: The Automatic reporting is a helpful feature. The dashboard is nice, but very rudamentory and the none of the date due by fields work

Cons: not easy. Clunky dashboard. No automation. No app. Not Apple friendly. Unreliable. no picture. Less automatic then it should be.

Vendor Response

by Yardi Genesis2 on April 26, 2017

Hello Jeanmarie, I apologize for the frustrating program interface experience that you have described. Delivering excellent products and services has been Yardi¿s commitment to our clients for over thirty years. We continue to innovate and improve our products. I would like to learn more details about your experience and work to make things right. I will reach out to you, but also feel free to contact me at your convenience. Best regards, Becky Sanvictores Vice President Client Services Office 800.866.1124 x1140 becky.sanvictores@yardi.com

Easy to learn

Apr 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is a great software to manage HOA's. Has all the reports I need. It's easy to use and easy to learn.

Cons: The Help function needs more updating and details. If I can't figure out how to do something, the help button isn't that useful.

Yardi Review

Feb 16, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: Works well for certain things but a lack of customization or frequent updates makes integration with other software difficult.

Very pleased

Feb 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Over all, yardi has been streamlined to make our lives in the apartment industry much simpler. From changing status of vacant units to adding service requests, yardi is very user friendly.

Yardi review

Dec 19, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Haven't used it yet. Haven't implemented it yet. I have used Yardi for 20 years and have loved it. We aren't sure about the web base program. Haven't used it yet. Haven't implemented it yet. I have used Yardi for 20 years and have loved it. We aren't sure about the web base program.

Pros: We haven't used it yet.

Cons: The price/month. I like controlling my information privately. We built our properties 20 years ago, and always want to maintain a database, even when retired.

Recommendations to other buyers: I have loved using Yardi 3.1 Pro. Sad that is it going to web based.

Inconsistent

Oct 18, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: The software more than provides the needed functionality for our properties. However we constantly have issues with HUD receiving vouchers, recertifications, etc. As long as it works everything is fine but when HUD can't receive documents from us we have problems that take weeks to resolve.

Pros: Completely web based and budget friendly

Cons: Constant transmittal issues

Yardi Genesis 2 - a total trainwreck

Aug 16, 2016
1/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Being able to have a historical conversion, but unfortunely the reports generated TY/ LY reports with 0 and they like most other issues have NEVER been fixed. The company doesn't even understand their own software. The technical support doesn't understand the income and expenses and accounting practices of an apartment community.

Cons: Customer support....and is it the most clunky, non-user friendly software I've ever used. We tried to use it for 2 1/2 months and couldn't get them to fix the bugs in their own system. all the software issues I was having I fixed most of them myself. We moved to Appfolio starting August 1st...night and day difference. I'm thrilled, more importantly my team is happy, and our tenants are impressed with the online portal.

Recommendations to other buyers: We used Genesis 1 for years which is a very basic program, so we decided to move to the the Cloud version called Genesis 2. It was a HUGE mistake. The conversion was horrible, the customer support was even worse, you can't even get someone on the phone half the time, and they NEVER call back after you issue a trouble ticket. this software has been out for THREE years and it has soooo many bugs, and doesn't offer any cool new upgrades. Such as texting tenants like AppFolio

Yardi - it's ok

Jul 19, 2016
3/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
2.5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Large selection of modules/programs, great accounting processing.

Cons: Poor customer service, most departments do not talk to other departments within the same company.

Recommendations to other buyers: Determine if a smaller software will suffice your needs.

Accountant

Jun 23, 2016
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Web based access from any internet connection. Dashboard give an at a glance view.

Cons: Conversion was a complete nightmare. Software has glitches & conversion corrupted data. It has been 10 months since conversion; still cannot add modules because core software has too many problems. Not as flexible as Gen1. No accounting support. No local support. Very expensive.

Recommendations to other buyers: Been a client of Yardi for 20+ years; unfortunately there was nothing they could do to fix issues or satisfy our frustrations after a year of trying to get software accurate and running without constant glitches. If you decide to go with Yardi; get ready to hire a consultant at your cost to get things done!

Investment management

Jun 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Reporting engine and custom dashboards Data mart and KPI

Cons: Plugin and point release or deployment and response from cloud in terms performance

Recommendations to other buyers: Easy navigate and comparable with all devices and web browsers

Yardi BA Reviw

Jun 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Fulfills the needs of our clients. Great client service

Cons: Upload large quantities of data. Always an issue when onboarding large clients.

Recommendations to other buyers: Compare it to competitor's products and the needs of one's clients.

Yardi review

Jun 16, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Reporting customisation within the engine is awesome. Liked using it

Cons: Still learning the tool. Point release is one problem we face. Missing documentation about optional packages

Recommendations to other buyers: Customization within the reporting engine should be used which is convinient and useful

Briefly summarize your experience with this product.

Jun 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Reporting and customization also interation and sginle database

Cons: PlugIn and upgrade I dont link, Cloud UI and contronal pannel

Recommendations to other buyers: cost,reporting and modules with integration, should have clould ySQL

Yardi Genesis

Jun 09, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Intuitive, easy to navigate and allows for customization for open-ended funds. Vendor is always on the forefront of the changing regulations in the Alternative Investment Technology space.

Cons: Cost is too damn high. Although competitive pricing with other industry leaders, pricing is significantly higher than other smaller competitors but functions for Investor Manager are the same of other GLs.

Recommendations to other buyers: My recommendation to others when evaluating this software is be able to utilize it for a close and open-ended fund structure with IR and FA functions, not just Property Managers.

Yardi Genesis Experience

Apr 19, 2016
3/5
Overall
2.5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: I liked the dashboard once you logged in. It gives you a quick snapshot of the events going on for a selected property.

Cons: We are based in California and I did not like that the product specialist was located in the eastern time zone. If we had issues that arose after 12 o'clock our time, they were not answered until the next day. Work would stop until we got a response back from our product specialist.

Recommendations to other buyers: Make sure you understand the availability of the product specialist. We were in the pacific time zone and the product specialist was in the eastern time zone, so you must have your request in to the product specialist by noon. Make sure if you have multiple databases you are aware of what can occur if you merge those databases.

Yardi Genesis/Classic review.

Jul 24, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to navigate, use and figure out. I have never dealt with the actual vendor as any problems I've had with Yardi have been handled in office.

Cons: The thing I like the least about Yardi Classic and Genesis is that I can't pull up multiple reports at a time. I have to keep going back to the menu bar to select.

Recommendations to other buyers: My recommendations would be for the Yardi Classic/Genesis crew to fix the menu selection option. Such as being able to choose multiple reports rather than picking just one at a time.

This product is great, I use this daily with no issues.

Jul 02, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The program is pretty easy to navigate as well as use. It is very self explanatory. I use this program daily without any issue.

Cons: There really is not anything that I do not like about the program.

Recommendations to other buyers: I think that users need to familiarize themselves with the software.

Yardi Genesis is a great product with the backing of a great company

Jun 25, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The service with Yardi is phenomenal. Even with their unsupported or out-dated products they give full and helpful support and are generally great polite people to work with. Their product is great and easy to use, with reports in multiple formats without the need for conversions. This has helped our organization out with our Tax Credit Syndicators as some prefer PDF reports and others Excel. Thus making the ability to do this a great asset to the company.

Cons: The only thing I caution people on is making sure the databases are set up correctly. If you don't configure it right the first time it is sometimes harder to go back and change things (number of properties needed, etc.) then set it up right the first time. Not a major issue though, more like a minor annoyance.

Recommendations to other buyers: Be aware of your needs and what your company wants for a program like this. If you are fully aware of your portfolio size or future portfolio size along with what reports you need or want to use, you can make an educated decision and pick the right package for you with this program. One of the nice things about Yardi is that they can mix and match different programs within their offerings to give you a custom tailored experience with their software.