Richpanel

Richpanel


5 / 5
3 reviews

Who Uses This Software?

USA and UK


Average Ratings

3 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Richpanel
  • jetcommerce.io
  • Founded 2016
  • United States

About Richpanel

All-in-one help desk software with real time integration with Ecommerce. Track everything from website visits to orders. Manage customer conversations across channels - email, chat and social in one simple, easy to use dashboard.


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Richpanel Reviews Recently Reviewed!


Love the way the tool organizes our customer profiles! Beautiful!

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We have been working with the team for over a year now. Richpanel is a new product. The setup takes a couple of minutes. We use Magento and Woocommerce on our two websites, goldmine CRM and a.net payment gateway. We connected all data sources in half a day. I love the way it was able to link customer across these platforms together. We have a small team of customer support executives. The call and email volume can get out of hands at times. We are now able to automate common scenarios and bring down our response times.

Cons: Nothing so far. Although I'd love to see a mobile app. I have already asked the team and said they will include it in their roadmap.

We could get rid of internal tech team after moving to JetCommerce

Jul 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is user-friendly and fairly intuitive. We evaluated a lot of SAAS based platforms but couldn't get them to work for us as our operations are complex.

This software was perfect as the team was willing to setup a separate instance for us and customize the workflows for our business. We were also able to get rid of a lot of manual touches by automating these tasks on JetCommerce.

Cons: It's a hosted platform so we dont get to own the IP. We have done a lot of customization to suit our specific business needs. It'd be great if we get to own the IP for these changes.

Custom design, Sleek backend.

Aug 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Excellent design capabilities. I like the fact they custom designed the store for us. They understood the business, customer flows and came up with a very cool UX.