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The world as we know it is changing. Passare is designed to help you manage your business well and confidently adapt to the ever-changing preferences of today's families. This cloud-based, integrated case management system is accessible anytime, anywhere, using any device. Using Passare, you can streamline your processes, collaborate online with your families, team, locations, and partners, and ultimately, spend more time creating unique experiences for the families you serve.
Provider
Passare
Located In
United States
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Documentation, Live Online, Webinars, Videos
Support
Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum
From your mom-and-pop funeral home down the street to multi-location corporations, Passare serves any funeral home looking for a better solution to manage their cases and connect with families.
Content Source: Passare
Green rating bars show the winning product based on the average rating and number of reviews.
Passare Reviews
Pros
Passare has great customer support and have been very helpful to make sure that I have all the documents just the way I want them. Very open to any suggestions as well.
The ease of use is what I like most. This program is very user friendly.
They continue to provide excellent service, continued enhancements and great self-service features, including forms creation and an API, both that we have found very useful.
They are responsive to new ideas and always respond quickly to issues or questions, and every support person we work with is friendly and customer focused.
Cons
Sometimes, because Passare is cloud based, the interface lags or takes an extra few seconds to load pages.
If there ever is a problem with anything, you call FDLIC and they always cheerfully answer the phone, no waiting on hold, or out of the office. They can log in and fix an issue immediately.
I can't think of anything I don't like. Prior to Passare it might have been slightly faster to get our forms developed and integrated into the software, but that's because it wasn't web based.
One of the features we had hoped to use more in the collaboration / planning center, but for the customers we serve it has not been received well and so we do not use it.
"PASSARE Is Bespoke"
Overall: PASSARE implementation is allowing us to consolidate all of the following stand-alone programs into one platform: Custom Written ATNEED SOFTWARE IN SMARTWARE FOR DOS circa 1988, Custom Written Pre-Ned Software in MS Access 1996, Custom Written Burial Association Management Software in FOX PRO FOR DOS 1993, QuickBooks Online, ASD Answering Service, CSF Webpage Platform, DocuSign Software subscription, and manual chain of custody paper logging. This integration will save our company hundreds of personnel hours each year, and improve our client services by reducing errors and speeding up document processing. We also look for significant increase in preneed sales through a cloud based software solution over our existing LAN - running MS SERVER 2012R2
Pros: There are 3 things that stand out about PASSARE. 1. Their Support is Exceptionally Good 2. Support is targeted, and collaborative when required-support staff will consult their reference library first, but are quick to consult with an additional team member if needed. 3. Support team is very accurate - they are excellent listeners/communicators - their first solution is nearly always at the center of the target
Cons: I realized about 2 months into implementation that the intensive Zoom sessions needed to be split up into smaller groups on my side. Trying to teach the full team the entire suite was not as effective as training 2 team members on their specific area of the technology. This change resulted in team members cross-training each other.
"Passare has become a key part of our business processes"
Overall: We have been with Passare for three and a half years now. They continue to provide excellent service, continued enhancements and great self-service features, including forms creation and an API, both that we have found very useful. They are responsive to new ideas and always respond quickly to issues or questions, and every support person we work with is friendly and customer focused. Passare has been a key component for us during the pandemic, with an increasing number of our interactions with families being done remotely. The new mobile app looks to be a tremendous enhancement. We look forward to future enhancements and further integration of our business processes with Passare.
Pros: Case management, document and forms creating, goods and services entry. Any number of users can be created and the system can be accessed from any computer with an internet connection.
Cons: One of the features we had hoped to use more in the collaboration / planning center, but for the customers we serve it has not been received well and so we do not use it. Requiring people to create an account seems to be too much for people to go through. Another weak point has been the mobile app, but the new beta release looks to be a great improvement,
"A good look, not great function"
Overall: Overall, I found Passare to be usable for day to day operations for the funeral directors, but much less functional for accounting needs.
Pros: Clean design and ease of use for data entry
Cons: Lack of connectivity with quickbooks and terrible reporting of financial data.
"Couldn't do without it!"
Overall: I have worked at firms that don't use any software, that use different software, and that use Passare, and Passare is by far my favorite. Every feature I use makes life easier and helps our team serve families better.
Pros: I love Passare's ease of use. If you are familiar with technology it is a breeze and if you aren't there isn't a big learning curve to figure it out. Being able to look at files at home improves both my home and work life!
Cons: There is a lot of info boxes you can fill out, and many of them are not used. I wish that case by case I could remove areas that I did not need simply so that it is cleaner to look at and not feel like I am missing something. That is a very minor issue though, and I still love using the product!
"Great software, great value, easy to use"
Overall: We have had a very positive experience with Passare. Recently we completed a series of zoom and on-site trainings to make sure that we are fully utilizing the software. There is a lot that Passare does to make our jobs better and they make sure we know about all of the features.
Pros: I think it is the whole package from the care center tracking, planning center family collaboration, forms management, responsiveness of support when you need it, to onsite training.
Cons: I can't think of anything I don't like. Prior to Passare it might have been slightly faster to get our forms developed and integrated into the software, but that's because it wasn't web based. Passare is very responsive and fast at adding or custom designing forms for us.
