# inconnect Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about inconnect Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/164772/OmniChannel --- # inconnect Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) inconnect ## What is inconnect? Manage all CX channels with a single contact center solution and boost your agents’ productivity thanks to the AI embedded in an omnichannel environment. Centralize customer experience management: Manage all contact channels in a unified way: calls, chats, emails, WhatsApp messages, and social media. Boost agent productivity: Give your teams an intuitive interface with embedded AI copilots to assist agents in their day-to-day activities. Reduce costs with smart self-service:Automate processes with GenAI-powered, IVR conversational voicebots that enhance your response capacity. Maximize outbound campaigns: Get more successful calls in less time by using powerful multimodal auto dialer engines. Optimize inbound management: Accelerate response with smart query distribution and integration of the outbound channel on the same platform. Ensure operational control: Access updated reports that facilitate real-time monitoring of the activity to guarantee the level of service. ## What is inconnect used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for inconnect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://inconcertcc.com&name=inconnect) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### inconnect 3.9 (19) VS. [4.7 (869)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $1 Flat Rate, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (19) Ease Of Use 4.8 (869) Value For Money 4.1 (16) Value For Money 4.5 (781) Customer Service 3.7 (19) Customer Service 4.6 (800) ## inconnect alternatives Highest Rated [4.8 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/164772/OmniChannel/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.3 (12) 91.67% of 12 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Call Recording 4.0 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Monitoring 4.3 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Multi-Channel Communication 4.4 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Automatic Call Distribution 4.4 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Distribute/route/connect calls Alerts/Escalation 4.2 (6) 83.33% of 6 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request inconnect 210 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems One-off queries made on an as-needed basis Generate one-off reports that meet information requirements A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Screen and filter calls that get sent to voicemail inboxes/answering machines Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Record audio or import/upload audio files Analyze data and automatically generate insights using AI/ML technologies System that automatically dials calls Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically Create and automatically send premade copy in response to customer messages A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Schedules callback times Identify the number and contact information of a caller before answering the phone Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Set campaign schedules by selecting start, pause, and end dates Group campaigns by project, client, or campaign for better management. Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Computer-telephony integration is the use of computers to manage telephone calls Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Interprets what a user is doing based on context and helps guide them through the process. Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Connect to big data sources Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Track the management and flow of data throughout the organization Protect sensitive data for digital privacy Manage and store data in a database Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Translate EDI formats into data suitable for use with company applications. Graphical representation of data Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Move files across different systems or networks For Cloud-based phone system that sends and receives calls via the internet. For the intention to be used by developers Intended to be used by online stores Caters to sales teams Used as a promotional or demonstration tool in sales and marketing presentations Geographic location of visitors determines behavior of the software Managing service requests, incidents, IT issues & support with a ticketing system A call center that primarily receives calls, typically customer service focused Identify which applications need to exchange data and enable these data connections Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Track and monitor a specific set of keywords Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify different languages Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Enable businesses to implement machine learning algorithms on business data such as sales and revenue Agents choose who to call and when Automate workflows and trigger campaigns based on customer actions Personalize text messages using templates and custom fields Collect and maintain structured information that describes data or content Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Two-way actions and communication between multiple users in real time Allows users to manage data from a number of sources Process and analyze human language in text or audio form Form to collect visitor contact information when live chat isn't available Online Analytical Processing technology for performing high-speed complex queries or multidimensional analysis on large volumes of data Generate personalized communications upon request to meet customer needs Record the audio of phone conversations for quality assurance purposes Send personal messages to clients or attendees Track the number of open emails, messages, and texts for any campaign A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. System automatically dials the next number on the contact list after the previous call ends Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Set of pre-recorded messages for candidates that can be shared before, during and after the video interview Predict future data based on historical data sets System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Streamlining repetitive tasks and activities through automated and predefined workflows Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Tools designed to streamline the process of lead generation and management for sales teams Share pre-configured sets of data organized and presented in a specific manner with the organization Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Set & manage permission levels based on user roles and restrict access to only authorized individuals Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Pipeline view and tracking lead status Send individual or bulk text messages at predetermined times Automatically record calls at predetermined times Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Access, combine, transform, and store data without the help of an IT department Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Share contacts with other applications like Gmail and CRM Allow users to access multiple services after entering their login credentials once Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Train your system to interpret and transcribe voice messages The ability of a bot to respond to user queries in synthesised voice Analyze, correct, and monitor speech for transcriptions or recordings Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Review data from past periods to reveal recurring tendencies and predict future performance Presenter can see and hear participants and vice versa Record and playback video calls Connect with meeting participants remotely over video Supports various video file formats Program systems that assist users with their daily administrative responsibilities Interact with data visualization elements, such as charts and graphs, to drill down into data Computer-based system that allows users to send and receive voice messages Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.3 (19) 4.3 Based on 19 reviews ## Pricing Value for money 4.1 (16) Basic $1.00 Flat Rate,Per Month Value for money 4.1 (16) 4.1 Based on 16 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ YouTube](https://www.capterra.com/p/237905/YouTube/)[ SMS Marketing Services](https://www.capterra.com/p/197733/SMS-Marketing-Services/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (19) 3.7 Based on 19 reviews ## User reviews Overall rating 3.9 Based on 19 reviews Filter by rating 5(4) 4(11) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent OA Oscar Alberto Q. DIRECTOR Computer Software ### "Motor de Marcación." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 19, 2025 Es una buena herramienta de gestión para los asesores, permite determinar estrategias de manera dinámica. Pros Permite la creación de servicios de manera rápida y su despliegue operativo. La administración permite generar estrategias comerciales de manera versátil. Cons Algunas labores técnicas dependen de la mesa de ayuda, restando velocidad en la solución de temas puntuales operativos. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Michel L. Encargado Contact Center Government Administration ### "Una plataforma confiable y en evolución" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 18, 2025 En general, mi experiencia con Inconnect ha sido buena. Es una plataforma confiable que permite gestionar diversas campañas de manera centralizada, optimizando el trabajo, y además se perciben mejoras constantes en los productos ofrecidos. Pros Lo que más me ha gustado de Inconnect es la facilidad que brinda para gestionar y trabajar en las diferentes campañas dentro de una misma plataforma, lo que hace que el trabajo sea más ágil y organizado. Cons es que en ocasiones se producen desconexiones repentinas y algunas fallas intermitentes en la conexión con las cuentas de correo, lo que puede interrumpir el flujo de trabajo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Jefe de la Gestión de la Demanda TI Banking ### "Mi experiencia con Inconnet" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 12, 2025 La experiencia obtenida en este proceso ha sido realmente satisfactoria, cumpliendo ampliamente con las expectativas planteadas. Pros Hace de la omnicanalidad en el contacto con el cliente una realidad tangible, eficiente y orientada a mejorar la experiencia. Cons Para la habilitación de nuevas campañas, actualmente tenemos una marcada dependencia del soporte técnico, lo cual limita la agilidad. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Miguel R. Mejora de procesos Higher Education ### "Valoración Inconnect" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 10, 2025 Pros Es muy flexible. Permite diferentes tipos de configuración. Es un producto robusto y confiable con un buen equipo detrás. Cons A veces es difícil de configurar dadas todas las opciones que tienes. Los desarrollos no son todo lo rápidos que nos gustaría Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FJ florencia j. analista de datos Higher Education ### "Una herramienta con muchas opciones analíticas" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 9, 2025 Es buenas, tiene muchas posibilidades analíticas y desde la parte de soporte siempre están muy atentos a las consultas e incidencias que tenemos. Pros Es una herramienta con la posibilidad de generar tus propios reportes y tener estadísticas de datos personalizadas a medida de lo que uno necesita. Cons en algunas ocasiones tiene fallas en el menú de supervisor y no muestra el dato exacto hay que actualizar y volver abrir la app Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PC PAULO C. Responsable Textiles ### "Potencia Omnicanal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 8, 2025 Es una plataforma completa, poderosa y tecnológicamente avanzada: omnicanalidad, automatización, seguridad, integración… Pros Omnicanalidad total, monitoreo en tiempo real, integraciones/API, seguridad top, respaldo de una empresa consolidada. Cons Configuración compleja, soporte a veces un poco lento, curva de aprendizaje empinada, posibles cuelgues y lentitudes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PG Pedro G. Coordinador Professional Training & Coaching ### "VALORACIÓN INCONCERT" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 December 17, 2024 Neutra. Tanto aspectos positivos como negativos. Pros Visualización de perfil supervisor muy completo. Cons Gran cantidad de lotes que no se pueden ir unificando. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL Borja L. Director operaciones Primary/Secondary Education ### "Buena herramienta y profesionales. Mejorable SLAs servicio técnico" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 16, 2024 Buenas herramienta con buenos profesionales, aunque está fallando la atención del servicio técnico y tiempo de entrega para desarrollos Pros Potencial de la herramienta, detección de buzones, omnicanalidad Cons Configuración de campañas y Whatsapp poco sencilla Switched from [Neotel Call Center Software](https://www.capterra.com/p/197741/Neotel/) No tener detector de buzón de voz ni omnicanalidad Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Carla C. Coordinación de equipos comerciales Marketing and Advertising ### "RESEÑA USO DE INCONCERT" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 16, 2024 Experiencia muy buena, resolución rápida y eficaz de incidencias. Área de mejora: cambios de números que caen en spam se realizan con demasiada demora. Pros Lo productivos que son los agentes en el tiempo que están conectados. Cons La poca visibilidad de algunos datos a través de los reportes disponibles. Switched from [Neotel Call Center Software](https://www.capterra.com/p/197741/Neotel/) Para mejorar la productividad del equipo de call center y ser más eficientes en la gestión de nuestras bases. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Blanca R. Coordinador Higher Education ### "Poco a poco" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 December 12, 2024 Al principio desinformación,demasiadas incidencias con cualquier cambio que se van solucionando Pros Chat agentes masivo que nos facilita el trabajo a la hora de hacerle comunicaciónes al grupo Cons No poder pasar la llamada a un agente de otro plan distinto al que están ellos Switched from [Neotel Call Center Software](https://www.capterra.com/p/197741/Neotel/) Fue decisión de mis superiores no mia,ellos pensaron que mejoraba la producción Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/164772/OmniChannel/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)