--- title: "inconnect Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about inconnect Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/164772/OmniChannel/" page_type: "product" language: "en" --- # inconnect Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) inconnect ## What is inconnect? Manage all CX channels with a single contact center solution and boost your agents’ productivity thanks to the AI embedded in an omnichannel environment. Centralize customer experience management: Manage all contact channels in a unified way: calls, chats, emails, WhatsApp messages, and social media. Boost agent productivity: Give your teams an intuitive interface with embedded AI copilots to assist agents in their day-to-day activities. Reduce costs with smart self-service:Automate processes with GenAI-powered, IVR conversational voicebots that enhance your response capacity. Maximize outbound campaigns: Get more successful calls in less time by using powerful multimodal auto dialer engines. Optimize inbound management: Accelerate response with smart query distribution and integration of the outbound channel on the same platform. Ensure operational control: Access updated reports that facilitate real-time monitoring of the activity to guarantee the level of service. ## What is inconnect used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for inconnect?[Manage this product listing](https://www.g2.com/products/inconnect/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### inconnect 3.9 (19) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $1 Flat Rate, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (19) Ease Of Use 4.8 (888) Value For Money 4.1 (16) Value For Money 4.7 (798) Customer Service 3.7 (19) Customer Service 4.8 (819) ## inconnect alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/164772/OmniChannel/alternatives/) ## FAQs about inconnect Overview ### Which roles and teams benefit most from inconnect? inconnect benefits operations leaders, commercial team coordinators, contact center managers, and IT decision-makers who need tighter process control and cross-team visibility. Project managers and data analysts use it to track workflows and performance, while executives, innovation leaders, and security or infrastructure teams rely on it to support service delivery and operational improvement. Answer based on 18 reviews Overview ### What company size and industries is inconnect built for? inconnect serves small businesses most often at 59% and is used most in Higher Education at 18%. It is built for contact centers in healthcare, banking and finance, education, retail, telecommunications, customer service, collections, telesales, telemarketing, retention, and BPOs, with additional use in telecommunications and marketing and advertising at 12% each. Answer based on 19 reviews Features and Usability ### What are the key features of inconnect? inconnect offers call center management tools like auto-dialer, call routing, call recording, IVR, and automatic call distribution. It also includes customer communication features such as live chat, SMS messaging, email automation, chatbots, and workflow automation, plus analytics, reporting, and CRM integrations. Integrations ### Which third-party tools and platforms does inconnect integrate with? inconnect connects natively to Instagram, SMS Marketing Services, Twitter/X, WhatsApp, and YouTube. These integrations cover social messaging and marketing channels, giving teams access to the platforms most commonly used for customer communication and content distribution. Getting Started and Support ### What training and onboarding options does inconnect offer? inconnect provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does inconnect offer? inconnect provides a knowledge base and 24/7 live rep support. These channels give users self-service help and direct assistance at any hour. No reviewer feedback is available here, so support quality, response speed, and common issues cannot be described from user experience. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) inconnect supports all three features that reviewers rate most important: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses oversee daily call center operations, keep accurate records of customer interactions, and review call quality, allowing teams to manage performance more effectively and deliver more consistent customer service. Call Center Management 4.4 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring 4.3 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.0 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.3 (12) 91.67% of 12 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Multi-Channel Communication 4.4 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Automatic Call Distribution 4.4 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Distribute/route/connect calls inconnect 209 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Query: One-off queries made on an as-needed basis - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Audio Capture: Record audio or import/upload audio files - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Auto-Dialer: System that automatically dials calls - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Autoresponders: Create and automatically send premade copy in response to customer messages - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Connectors: Connect to big data sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Transformation: Translate EDI formats into data suitable for use with company applications. - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Transfer: Move files across different systems or networks - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - For eCommerce: Intended to be used by online stores - For Sales Teams/Organizations: Caters to sales teams - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Geotargeting: Geographic location of visitors determines behavior of the software - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Keyword Tracking: Track and monitor a specific set of keywords - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Manual Dialer: Agents choose who to call and when - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Message Personalization: Personalize text messages using templates and custom fields - Metadata Management: Collect and maintain structured information that describes data or content - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple Data Sources: Allows users to manage data from a number of sources - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Natural Language Processing: Process and analyze human language in text or audio form - Offline Form: Form to collect visitor contact information when live chat isn't available - OLAP: Online Analytical Processing technology for performing high-speed complex queries or multidimensional analysis on large volumes of data - On-Demand Communications: Generate personalized communications upon request to meet customer needs - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - One-to-One Messaging: Send personal messages to clients or attendees - Open Rate Tracking: Track the number of open emails, messages, and texts for any campaign - Outbound Call Center: A call center that primarily makes calls, typically sales focused - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Predictive Analytics: Predict future data based on historical data sets - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Publishing/Sharing: Share pre-configured sets of data organized and presented in a specific manner with the organization - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Scheduled Recording: Automatically record calls at predetermined times - Scorecards: Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Data Preparation: Access, combine, transform, and store data without the help of an IT department - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Shared Contacts: Share contacts with other applications like Gmail and CRM - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech Recognition: Train your system to interpret and transcribe voice messages - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.3 (19) 4.3 Based on 19 reviews ## Pricing Value for money 4.1 (16) Basic $1.00 Flat Rate,Per Month Value for money 4.1 (16) 4.1 Based on 16 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ YouTube](https://www.capterra.com/p/237905/YouTube/)[ SMS Marketing Services](https://www.capterra.com/p/197733/SMS-Marketing-Services/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (19) 3.7 Based on 19 reviews ## User reviews Overall rating 3.9 Based on 19 reviews Filter by rating 5(4) 4(11) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent OA Oscar Alberto Q. DIRECTOR Computer Software ### "Motor de Marcación." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 19, 2025 Es una buena herramienta de gestión para los asesores, permite determinar estrategias de manera dinámica. Pros Permite la creación de servicios de manera rápida y su despliegue operativo. La administración permite generar estrategias comerciales de manera versátil. Cons Algunas labores técnicas dependen de la mesa de ayuda, restando velocidad en la solución de temas puntuales operativos. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ML Michel L. Encargado Contact Center Government Administration ### "Una plataforma confiable y en evolución" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 18, 2025 En general, mi experiencia con Inconnect ha sido buena. Es una plataforma confiable que permite gestionar diversas campañas de manera centralizada, optimizando el trabajo, y además se perciben mejoras constantes en los productos ofrecidos. Pros Lo que más me ha gustado de Inconnect es la facilidad que brinda para gestionar y trabajar en las diferentes campañas dentro de una misma plataforma, lo que hace que el trabajo sea más ágil y organizado. Cons es que en ocasiones se producen desconexiones repentinas y algunas fallas intermitentes en la conexión con las cuentas de correo, lo que puede interrumpir el flujo de trabajo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Jefe de la Gestión de la Demanda TI Banking ### "Mi experiencia con Inconnet" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 12, 2025 La experiencia obtenida en este proceso ha sido realmente satisfactoria, cumpliendo ampliamente con las expectativas planteadas. Pros Hace de la omnicanalidad en el contacto con el cliente una realidad tangible, eficiente y orientada a mejorar la experiencia. Cons Para la habilitación de nuevas campañas, actualmente tenemos una marcada dependencia del soporte técnico, lo cual limita la agilidad. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MR Miguel R. Mejora de procesos Higher Education ### "Valoración Inconnect" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 10, 2025 Pros Es muy flexible. Permite diferentes tipos de configuración. Es un producto robusto y confiable con un buen equipo detrás. Cons A veces es difícil de configurar dadas todas las opciones que tienes. Los desarrollos no son todo lo rápidos que nos gustaría Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FJ florencia J. analista de datos Higher Education ### "Una herramienta con muchas opciones analíticas" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 9, 2025 Es buenas, tiene muchas posibilidades analíticas y desde la parte de soporte siempre están muy atentos a las consultas e incidencias que tenemos. Pros Es una herramienta con la posibilidad de generar tus propios reportes y tener estadísticas de datos personalizadas a medida de lo que uno necesita. Cons en algunas ocasiones tiene fallas en el menú de supervisor y no muestra el dato exacto hay que actualizar y volver abrir la app Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PC PAULO C. Responsable Textiles ### "Potencia Omnicanal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 8, 2025 Es una plataforma completa, poderosa y tecnológicamente avanzada: omnicanalidad, automatización, seguridad, integración… Pros Omnicanalidad total, monitoreo en tiempo real, integraciones/API, seguridad top, respaldo de una empresa consolidada. Cons Configuración compleja, soporte a veces un poco lento, curva de aprendizaje empinada, posibles cuelgues y lentitudes. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PG Pedro G. Coordinador Professional Training & Coaching ### "VALORACIÓN INCONCERT" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 December 17, 2024 Neutra. Tanto aspectos positivos como negativos. Pros Visualización de perfil supervisor muy completo. Cons Gran cantidad de lotes que no se pueden ir unificando. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BL Borja L. Director operaciones Primary/Secondary Education ### "Buena herramienta y profesionales. Mejorable SLAs servicio técnico" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 16, 2024 Buenas herramienta con buenos profesionales, aunque está fallando la atención del servicio técnico y tiempo de entrega para desarrollos Pros Potencial de la herramienta, detección de buzones, omnicanalidad Cons Configuración de campañas y Whatsapp poco sencilla Switched from [Neotel Call Center Software](https://www.capterra.com/p/197741/Neotel/) No tener detector de buzón de voz ni omnicanalidad Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CC Carla C. Coordinación de equipos comerciales Marketing and Advertising ### "RESEÑA USO DE INCONCERT" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 16, 2024 Experiencia muy buena, resolución rápida y eficaz de incidencias. Área de mejora: cambios de números que caen en spam se realizan con demasiada demora. Pros Lo productivos que son los agentes en el tiempo que están conectados. Cons La poca visibilidad de algunos datos a través de los reportes disponibles. Switched from [Neotel Call Center Software](https://www.capterra.com/p/197741/Neotel/) Para mejorar la productividad del equipo de call center y ser más eficientes en la gestión de nuestras bases. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BR Blanca R. Coordinador Higher Education ### "Poco a poco" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 December 12, 2024 Al principio desinformación,demasiadas incidencias con cualquier cambio que se van solucionando Pros Chat agentes masivo que nos facilita el trabajo a la hora de hacerle comunicaciónes al grupo Cons No poder pasar la llamada a un agente de otro plan distinto al que están ellos Switched from [Neotel Call Center Software](https://www.capterra.com/p/197741/Neotel/) Fue decisión de mis superiores no mia,ellos pensaron que mejoraba la producción Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/164772/OmniChannel/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.