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Transform the way you do business! inConcert makes it possible to reach customers through any channel in one solution with all the necessary tools for successful high-demand contact center operations. It’s engineered to deliver excellence in performance and customer experience, from traditional and robust dialing systems and IVRs to AI powered speech analytics, chatbos, voicebots and voice portals.
Provider
inConcert
Located In
United States
Foundation
2001
Open API
No
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, In Person, Live Online, Documentation
Support
24/7 (Live rep), Knowledge Base
Contact Centers specializing in healthcare, banking and finance, education, retail, telecommunication, customer service, collection, telesales, telemarketing, retention, and BPOs.
Content Source: inconnect
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inconnect Reviews
" Excellent omnichannel platform"
Overall: Easy implementation and simple maintenance. It does not require a lot of technical knowledge, real-time reports. A multitude of APIs ... in general it is an excellent software
Pros: Price, product quality, commercial attention, support
Cons: Nothing, it is a product that continues to evolve over the years, fully recommended
"A good runner up in a very competitive market"
Overall: A very good experience, but an extra hand in the deployment proccess can be apreciated
Pros: The developer teams are very good, this guys can integrate anything to anyone
Cons: Maybe they need more presence in they objetive markets like America
"A very complete product, but very difficult to configure"
Pros: Good inconming interaction managementOmnichannelBots
Cons: Very difficult to configure. You are forced to ask the hotline to help you for topics that are very simple with other products like Vocalcom or Nixxis.Hotline is slow to respond
"inConcert, idispensable para el marketing omnicanalidad"
Pros: Es realmente granular, lo que permite generar un esquema muy personalizado, básicamente se adapta a cualquier tipo de negocio.
Cons: Como siempre, la granularidad genera complejidad para la implementación, aunque una vez superado esta etapa, es todo valor agregado.
"is a very nice software to adminstrations very intuitive "
Overall: the benefit are great because the business are happy to increase the contact and makes campaign of telesales or give support. the contactation growup like 50% with this software
Pros: the easy way to configure everything on the campaigns (inboud and outbound) chat, blendinng call, outbound engine etc
Cons: the support is very deficient the are good but the are to slow to answer to the issues that you explain
