Omnichannel Contact Center

Who Uses This Software?

Contact Centers specializing in subcontracting, healthcare, banking and finance, education, retail, telecommunication, customer service, collection, telesales.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • inConcert
  • Founded 2001
  • United States

About Omnichannel Contact Center

The sophisticated technology of inConcert 6 - Omnichannel Contact Center makes it possible to organize contacts according to the different channels so that they can be viewed on a single interface. This applies to all channels, all interactions and user roles. You can respond, monitor, and configure any channel from a single point of operation: i6 OmniDeskTop.

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Omnichannel Contact Center Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Contact Database
  • Contact Import/Export
  • Interaction Tracking
  • Lead Management
  • Prospecting Tools
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Shared Contacts

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